// IT The way YOU Want it

Founded by Chris Mannering 2009

We Make IT Easy

Tailor our services to our customers needs

Proactive Solutions

Leverage technology leaders to deliver solutions

// About Us

// www.STEPFWDIT.COM.AU

Investment into technology

• Today’s businesses rely heavily on computers.

• Investing in the best computer hardware and software that money can buy, doesn’t guarantee smooth running.

• With the constant developments in IT, it’s difficult for small to medium-sized business owners to keep up with the latest technology.

// www.STEPFWDIT.COM.AU

IT Maturity Model

Business Process view

Link IT & Business processes

Report in business terms

Measure efficiency & effectiveness

Weigh costs against benefits & Risks

Continuous service improvements

Unity

Service view

Monitor & report on services

Service level agreements

Capacity planning

Managed

Workload view

Predict, prevent problems

Trending

Availability management

Proactive

Component view

Fire fighting

Alert monitoring

Siloed responsibility for technology

Reactive

Ad hoc

Notification via user calls

No Centralised helpdesk

No infrastructure management

Chaotic

// www.STEPFWDIT.COM.AU

See IT As a Cost – See IT as an Investment

IT Maturity Model

Ad hoc

Notification via user calls

No Centralised helpdesk

No infrastructure management

Chaotic

// www.STEPFWDIT.COM.AU

IT Maturity Model

Component view

Fire fighting

Alert monitoring

Siloed responsibility for technology

Reactive

Ad hoc

Notification via user calls

No Centralised helpdesk

No infrastructure management

Chaotic

// www.STEPFWDIT.COM.AU

IT Maturity Model

Service view

Monitor & report on services

Service level agreements

Capacity planning

Managed

Workload view

Predict, prevent problems

Trending

Availability management

Proactive

Component view

Fire fighting

Alert monitoring

Siloed responsibility for technology

Reactive

Ad hoc

Notification via user calls

No Centralised helpdesk

No infrastructure management

Chaotic

// www.STEPFWDIT.COM.AU

See IT As a Cost – See IT as an Investment

IT Maturity Model

Business Process view

Link IT & Business processes

Report in business terms

Measure efficiency & effectiveness

Weigh costs against benefits & Risks

Continuous service improvements

Unity

Service view

Monitor & report on services

Service level agreements

Capacity planning

Managed

Workload view

Predict, prevent problems

Trending

Availability management

Proactive

Component view

Fire fighting

Alert monitoring

Siloed responsibility for technology

ReactiveAd hoc

Notification via user calls

No Centralised helpdesk

No infrastructure management

Chaotic

// www.STEPFWDIT.COM.AU

See IT As a Cost – See IT as an Investment

Step FWD // IT Approach

• Step FWD IT accepts accountability

• Establish SLA based on busines requirements

• Optimisation

• Proactive management and monitoring of systems and devices

• Give you visibility

• Show IT Performance

• Transparent Billing

• Establish transformation plan to support business requirements

• Remove current IT challenges

• Manage transformation

• Meet Key stakeholders to discuss IT and business performance and direction

// www.STEPFWDIT.COM.AU

// The Step FWD // IT

Proven Approach Delivers

• Reduce Business Risk– Improves the network, systems and apps reliability, availability and performance

– Reduces the risk of unexpected IT network, systems, apps failures

• Reduce Costs– Reduce the actual cost of sudden, unexpected IT Failures and onsite visits

– Minimise opportunity costs associated with network, systems or apps failure; strengthens competitiveness

– Reduces overall costs of the IT function and IT Service fees

– Reduce the Total Cost of Ownership (TCO) of your IT equipment

– Improves overall return on investment in IT

• Smoother Cash Flows– More predictable budgeted monthly costs (down to the single users)

• Improves IT Productivity– Improve utilisation & Job satisfaction of IT Professionals on more strategic projects

• More socially responsible– “Greener” approach to IT Management

• Substantially more than an insurance Policy

// www.STEPFWDIT.COM.AU

// Disaster Recovery

• Only 35% of SMBs have a comprehensive disaster-recovery plan.

• Fewer than 10% have crisis management, contingency, business recovery and business resumption plans.

• 2 out of 5 businesses that experience a disaster will go out of business within 5 years. –Gartner 2011

// www.STEPFWDIT.COM.AU

// Disaster Recovery

// www.STEPFWDIT.COM.AU

// Cloud

// www.STEPFWDIT.COM.AU

// www.STEPFWDIT.COM.AU

// IT The way YOU Want it!Easy – Proactive – Tailored