STAYING SAFE AT THE OFFICE...STAYING SAFE A T THE OFFICE FACE COVERINGS ARE REQUIRED FOR EVERYONE IN A U.S. OFFICE • Cloth face covering is worn properly when: • Your mouth and

STAYING SAFEAT THE OFFICE

IMPORTANT MESSAGE

Coldwell Banker Realty’s No. 1 priority is the health and safety of its employees, agents and customers. Employees who can effectively work remotely should continue to do so. However in certain instances, it may be necessary for an employee, agent or customer to enter our offices to transact or to conduct other business. As more employees begin to return to the office, we are committed to ensuring a safe work environment for everyone, consistent with the Center for Disease Control and Prevention (CDC) guidance and state and local orders. We will follow recommended guidance by requiring anyone who enters our offices to follow the best practices to help reduce the spread of the virus.

STAYING SAFE AT THE OFFICE

In that spirit, we have created Staying Safe at the Office education cards to help protect those who work in and visit Coldwell Banker’s office locations across the United States. Alongside these recommendations, there are practices and policies that all occupants of our offices must adhere to so we can stay safe. We ask that you comply with these policies and follow the guidance, not just for your safety, but for the health and safety of all individuals.

Importantly, when you enter any Coldwell Banker office at any time, you are affirming that:

• You have completed an at-home temperature check and self-health screen prior to coming to the office;

• You are fever and symptom-free; and

• You will fully comply with our policies and safe workplace practices while in the office.

We will ask that you maintain a record of your at-home pre-visit temperature checks and self-health screens for your records, to be confidentially shared with the Company if necessary to comply with local laws and orders.

Any individual who does not feel comfortable returning to the office and can continue to effectively perform his or her duties from home should continue to do so.

Please take the time to thoroughly read these education cards. They can also be used as separate pages for signage in your office, or provided as a packet to anyone entering the office.


The information provided in these protocols are minimum standards that will be applied across all of Coldwell Banker U.S. locations, to be modified only as necessary to comply with applicable local laws, regulations or orders, to be modified only as necessary to comply with applicable local laws, regulations or orders. Our policies and protocols will be reviewed and updated periodically to ensure continued compliance and consistency with data and guidance from the CDC and best practices from other reliable resources.


HEALTH AND SAFETY STANDARDS

THE FOLLOWING SIX STANDARDS APPLY TO ALL COLDWELL BANKER OFFICES

1. PROVIDE WORKPLACE SAFETY GUIDANCE

2. ENSURE LAYOUTS AND PRACTICES FOR SOCIAL DISTANCING

3. REQUIRE FACE COVERINGS FOR ANYONE WHO ENTERS AN OFFICE (U.S.)

4. REQUIRE AT-HOME TEMPERATURE CHECK AND SELF-HEALTH SCREENS BEFORE ENTERING THE OFFICE

5. ELEVATE SANITATION PROTOCOLS AND POST REMINDERS ABOUT FREQUENT HAND WASHING

6. ADHERE TO A PROTOCOL FOR RETURNING AFTER POSITIVE TEST/ PRESUMPTIVE POSITIVE

Note: The above represents our existing policy. Any changes to company policy over time will be shared with local leadership to broadly communicate.


BEFORE YOU ENTER A COLDWELL BANKER OFFICE, TAKE YOUR TEMPERATURE AND COMPLETE A SELF-HEALTH SCREEN

When you enter a Coldwell Banker office, you are affirming:

• It has been at least 10 days since the onset of you experiencing any of the below symptoms and at least 10 days since you have been in direct contact with someone who has tested positive and/or has experienced the below symptoms*:

• New cough, shortness of breath, difficulty breathing, sore throat • Fever, chills, muscle pain • Loss of taste or smell • Nausea, vomiting

• You have taken your temperature and do not have a fever

If you do not meet the above criteria, do not go to the office and instead email or call your manager to inform him or her.

MONITOR YOUR HEALTH

*Not caused by another health condition


FACE COVERINGS ARE REQUIRED FOR EVERYONE IN A U.S. OFFICE

• Cloth face covering is worn properly when:

• Your mouth and nose are fully covered • Your covering fits snugly against the sides of your face so there are no gaps • You do not have any difficulty breathing while wearing your cloth face covering • Your cloth face covering can be tied or otherwise secured to prevent slipping

• Avoid touching your face as much as possible

• Keep your face covering clean

• Clean your hands with soap and water immediately before putting on, or adjusting, and after taking off your face covering

• Don’t share your face covering with anyone else or allow anyone else to handle it

Cloth face coverings are not surgical masks or N-95 respirators, both of which should be saved for health care workers and other first responders.

Learn more about face coverings on the CDC Website

WEAR FACE COVERINGS


PRACTICE GOOD HYGIENE

TAKE THESE STEPS TO PRACTICE GOOD HYGIENE

• Wash hands frequently with soap and water for at least 20 seconds

• Throw away used tissues (then wash hands)

• Catch coughs and sneezes with disposable tissues; if you don’t have a tissue, use your sleeve inside your elbow

• Avoid close contact with people who are sick

• Clean and disinfect frequently touched objects and surfaces before and after use, including commonly shared equipment, such as printers and phones

• Keep a clean desk to allow for cleaning of surface areas

• Do not touch your eyes, nose, and mouth with unwashed hands


MAINTAIN SOCIAL DISTANCING

AT LEAST SIX FEET OF DISTANCE IS THE RULE

• Always stay at least six feet away from others, in all areas of the office

• Follow all posted sign and floor markings that enable social distancing

• Limit unnecessary physical contact such as shaking hands


AVOID, OR LIMIT AS MUCH AS POSSIBLE, ALL IN-PERSON MEETINGS

• Use telephone, video, email or instant messaging, even if you are all in the same building or close to one another

• If an in-person meeting cannot be avoided

• Meet for a short time

• Meet in a large enough room to social distance; a good rule of thumb is 50% of the room’s normal capacity

• Limit the number of people to as few as possible

• Sit or stand at least six feet from one another

• Wear face coverings

• Wash hands with soap and water before and after the meeting

Note: Wearing face coverings does not eliminate the requirement to stay at least 6 feet apart.

AVOID IN-PERSON MEETINGS


BE SAFE IN COMMON AREAS

PROTECT YOURSELF AND OTHERS IN COMMON AREAS OF THE OFFICE

• Limit number of people in common areas, including bathrooms, elevators and conference rooms; follow capacity restrictions and all posted signs

• Limit your time in break areas

• Wash your hands with soap and water before and after touching any shared appliances or spaces

• Clean and disinfect frequently touched objects and surfaces before and after use, including commonly shared equipment, such as printers and phones

• Stagger lunch breaks

• Bring your own food, if possible, and avoid common lunchrooms

• Wear a face covering

• Remain at least six feet apart from your colleagues


COMMUTE CAREFULLY

TAKE PRECAUTIONS WHEN TRAVELING TO THE OFFICE

• Do not travel to work if you are sick

• Wear your face covering if you are not traveling alone

• Wash your hands with soap and water for at least 20 seconds before and after your commute

• Travel individually rather than in groups wherever possible

• Follow any specific guidelines that have been produced by the transportation company or public transit authority, where applicable


HOST VISITORS SAFELY

HOST VISITORS ONLY WHEN NECESSARY

• Minimize in-person visits; where possible schedule meetings by appointment only

• Remain at least six feet apart when in the office

• Limit unnecessary physical contact such as shaking hands

• Wash your hands with soap and water for at least 20 seconds after every meeting

• Confirm all visitors have reviewed our policies and safe workplace practices before entering the building and meet our self-health screen criteria

• Require all visitors to wear face coverings; there is a limited supply available for those who don’t have their own


REPORT CORONAVIRUS CASES

WE ASK THAT YOU REPORT PRESUMED POSITIVE OR CONFIRMED CORONAVIRUS CASES

• If you test positive, or become aware of another employee or agent who tests positive for coronavirus, you can report it via email:

• For Coldwell Banker’s employees: [email protected] • For Cartus employees: [email protected] • For Owned Brokerage Affiliated Agents: [email protected]

In addition to reporting a positive diagnosis via email, you are also free to speak with your manager. We will protect the individual’s privacy, including withholding their name and any personally identifiable information.


FOLLOW POSITIVE TEST PROTOCOL

PROTOCOLS BEFORE RETURNING TO OFFICE

• Employees who test positive can return to the office 10 days from onset of symptoms if they are fever free for 72 hours without medication and are otherwise symptom free and have tested negative

• Employees who have not tested and/or are presumptive positive can return to work 10 days from onset of symptoms if they are fever free for 72 hours without medication and are otherwise symptom free. Both groups must certify to being symptom free and having no fever before returning to office.


SEE SOMETHING? SAY SOMETHING!

WATCH FOR THE FOLLOWING STAY-SAFE PRACTICES IN THE OFFICE

• All employees, agents and visitors have reviewed or have been provided with a copy of Coldwell Banker’s “Staying Safe at the Office” guidance before entering the office

• The office allows for everyone to be at least 6 feet apart

• In-person meetings are avoided and where necessary, allow for social distancing

• Everyone in the office has their own face covering and wears it when around others; supplies are limited but will be provided if required by local law

• All employees, agents and visitors are completing self-health screens before entering the office

• The site is receiving elevated cleaning and sanitation

• Employees are washing their hands frequently with soap and water for at least 20 seconds

• Anyone who has tested positive or presumptive positive is following the guidelines for returning

If a colleague or visitor is not complying with the company’s policies or safe workplace practices, contact your manager, HR business partner, or contact the Code of Ethics Line at 866-495-CODE (2633) or theline.realogy.com.


Documents

STAYING SAFE AT THE OFFICE...STAYING SAFE A T THE OFFICE FACE COVERINGS ARE REQUIRED FOR EVERYONE IN A U.S. OFFICE • Cloth face covering is worn properly when: • Your mouth and