Station Maintenance & Cleaning...Station Maintenance & Cleaning Engineering & Operations Committee, March 10, 2016 ... (In House): Progress Complete ... Powell Montgomery Embarcadero

Station Maintenance & Cleaning

Engineering & Operations Committee, March 10, 2016

Station Maintenance: Maintenance & Engineering

Station Equipment

Elevator Escalator – Separate

Presentation

Fare equipment

Communications System

Lighting

Pigeon Abatement

Security Grilles

Landscaping

Homeless Encampment (BPD & M&E)

Graffiti Removal

Structures

1

Contracted Services

Sweeping Services

Power Wash

Glass Replacement

Glass Cleaning

Pest Control

Station Maintenance:

Fare Equipment

Current Availability Ticket Vendors – 95.9%

Add Fare Machines – 97.9%

Parking Validation – 99.8%

Gates – 99.1%

Preventive Maintenance

All Equipment, All Stations – Every 10 weeks

Upgrades

Asset Refresh

Clipper

2


Communications System

Preventive Maintenance Quarterly

Emergency Phones

PBX Phones

White Courtesy Telephones

TIMS (Train Information Systems)

Real Time Displays

Agents Console (alarms, controls & indications)

Station BARTNet (equipment, network, fiber optic cable)

Parking Lot/ Garage Call Boxes

Fire Radio System (underground stations)

3


Station Lighting

Preventive Maintenance Lights – Bi-Monthly

Emergency Lighting – Bi Monthly

Timers & Photocells – Bi-Monthly

Emergency Generators – Bi-Monthly

Parking Lot, Garage, Park & Ride Lots Three Times/Year

Upgrade Plans LED

Montgomery

4


Pigeon Abatement

Last year: El Cerrito Del Norte Station- completed

El Cerrito Plaza Station - free areas completed, paid area 70%

South Hayward Station - completed

Coliseum Station Substation completed

Bay Fair Station - Train Control Room completed

West Oakland Station - area around new break room

This Year : San Leandro Substation

Hayward Station

West Oakland Station completion

San Leandro Station

Most Likely Next: 16th Street Station, 24th Street Station, Concord Station and Berkeley Station,

Rockridge Station parking lot, Bay fair Station

5


Security Grilles

Preventive Maintenance: Once Month

Replacement

48 Total Security Grilles

28 Scheduled for replacement

20 completed

Expected Completion: April 2016

6


Landscaping

Quarterly

Every Stations Landscaping

eg; Pleasant Hill, Las Juntas

Park

Pruning for décor

Weed Abatement

Mulching

Mowing Grass

Soil Erosion Control

Irrigation System inspection/

repair

7

Weekly

Large Trash Removal

Shopping Cart Removal

Broken Glass Clean Up

Seasonal

Storm Drain Clearing

Tree Trimming / Removal


Containing Large Homeless

Encampments

8

El Cerrito Del Norte - north of station, behind Home Depot

MacArthur - 40th at MLK Blvd

Hayward Whipple Yard - north end near golf course

45th Ave at San Leandro Blvd, Oakland - under aerial

Coordinate homeless notifications through BART Police


Smaller Homeless Encampments

Balboa Station(north & south) –

Clear every Saturday

ANA substation (south of A15)

Concord Parking Structure

C54 ( in culvert, directly below our

tracks, south end of Concord

Yard)

Lafayette Station (in bushes on

City Side lot)

Below our bridges at 29th St, 30th

St, 52nd St and Shattuck, Oakland

MW09 (in bushes out side C2 side)

Richmond between yard and

station R-2 side, near Rail Road

Tracks

North Berkeley Station (bushes by

substation)

Ashby Station (Ed Roberts lot,

near houses)

9

Fremont Station (East lot in bushes)

Jackson Street, Hayward ( below aerial)

Hayward Station ( in bushes along Rail

Road Right of Way that splits station)

Halcyon Blvd, Hayward (below Aerial)

Union City Station (south end, in

bushes at culvert)

San Bruno Station (under ramp to

parking structure)

West Oakland Station (around station,

moves around a lot)

Millbrae (under pass, Millbrae Ave)

Colma Station ( below bridge to south

end of station at bus zone)

Daly City Station (north end lot at

Caltrans property)

Non Station Graffiti Removal

Hot Spots – Bi- Weekly Removal

Substation South of Lake Merritt Station under the aerial

Hayward Station Substation at transfer to L Line and Western Blvd

All Columns A-line

All Columns West Oakland Station to Martin Luther King Blvd

Chabot Rd, Rockridge & Ashby BART Parking Lots

Gilman Ave Berkeley

Other Hot Spots: (require coordination)

Oakland 23rd St Portal

Richmond Station Union Pacific Track Wall

W-Line Cal Train Wall

All others on an as-reported basis

10


Structures

11

Roof & Drains

Structural Steel (paint as

necessary)

Platform edge surface

Benches

Map cases, signs, railings &

kiosks

Windscreens

Emergency gates

Partitions

Wall hydrants

Preventive Maintenance Inspections (every 8 weeks) &

Repair (as needed):

Stairs, stair treads and handrails

Walk off rubber mats and aluminum

landings

Grille man-doors & chain barriers

Restroom components

Water heaters

Sump pumps

Drains

Doors, door handles, locks

Floors, pavers, tiles, concrete

terrazzo

Contracted Services:

Sweeping

Contract Monthly

All Park & Ride Lots

Weekly

All Parking Lots / Garages

Twice a Week

Fruitvale Station Plaza, Garage, Parking Lot

Coliseum Station Plaza, Parking Lot

Hayward Station Plaza, Garage, Parking Lot

Bay Fair Station Plaza, Garage, Parking Lot

12


Power Washing

Daily

16th Street Station Plaza

24th Street Station Plaza

Twice a Week Fruitvale Station Plaza, Bus Shelters

Coliseum Station Plaza, Bus Shelters

Hayward Station Plaza, Bus Shelters

Fremont Station Plaza, Bus Shelters

Walnut Creek Station Plaza, Bus Shelters, Parking Garage Stairwells

Pleasant Hill Station Plaza, Bus Shelters

MacArthur Station Plaza, Bus Shelters, Parking Garage Stairwells

Dublin/Pleasanton Station Plaza, Bus Shelters

El Cerrito Plaza Station Plaza

Richmond Station Plaza, Bus Shelters, Parking Garage Stairwells

Rockridge Station Plaza

Daly City Station Plaza, Bus Shelters, Parking Garage Stairwells

All Others Once a Week

13


Glass Replacement 2015

14

January 2015 February 2015 March 2015 April 2015 May 2015 June 2015

Walnut Creek Concord Embarcadero Hayward Yard 12th Street Rockridge

Walnut Creek South SF El Cerrito Del Norte Lake Merritt North Berkeley Lake Merritt

Walnut Creek Embarcadero El Cerrito Del Norte Powell W Dublin/Pleasanton El Cerrito Del Norte

Concord Embarcadero Civic Center Walnut Creek W Dublin/Pleasanton Lake Merritt

Embarcadero Embarcadero West Oakland Union City Fruitvale

Dublin/Pleasanton Lake Merritt Concord Fruitvale Fruitvale

Berkeley San Leandro Fruitvale Lafayette Berkeley

West Oakland 24th Street Concord Rockridge Montgomery

Concord 24th Street Hayward Fruitvale Powell

Embarcadero Fruitvale Fruitvale Daly City

Fruitvale Embarcadero

Fruitvale

Fruitvale

July 2015 August 2015 September 2015 October 2015 November 2015 December 2015

Embarcadero Fruitvale Civic Center Richmond Embarcadero Montgomery

Coliseum Civic Center Civic Center Daly City Lafayette Coliseum

Embarcadero Dublin/Pleasanton Berkeley Fruitvale El Cerrito Del Norte MacArthur

El Cerrito Del Norte Hayward Richmond BayFair Powell Concord

Daly City Lake Merritt Powell South SF Hayward

Powell Hayward Yard Embarcadero

San Bruno Lafayette

South Hayward El Cerrito Del Norte

16th Street


Glass Cleaning

Elevator Exterior Door Glass – Quarterly

Skylights – Quarterly

Bus Shelters - Monthly

15


Pest Control

Contract

Monthly Inspection & Treatment

As Needed – On Call

Targets

Bees, wasps, hornets and yellow jackets

Rodents; mice and rats

Ants

Spiders

Fleas

Gnats

Flies

Cockroaches

16

Station Brightening (In House):

Scope

Station Thorough Cleaning

Station Painting

Upgrade lighting

Plumbing fixture and pipe/valve replacements

Tile and Concrete Floor repairs

Stair Tread replacements

Hand Rail Repairs

Replace Some Signs

Decluttering

Fare Evasion Hardening

Station Specific Work; construction of break rooms, paramedic report

location, special fencing, erecting wall systems, and street gate Installations

17

Station Brightening (In House):

Progress

Complete / In Progress: Coliseum

Civic Center

Powell

Montgomery

Embarcadero

San Leandro

Needs Based

18

Station Cleaning Transportation & System Service

Cleaning

Daily station and facility cleaning

Deep Cycle Cleaning by the Special Project Crews

(SPC)

Entryway cleaning

Graffiti Removal (contractor)

19

Daily Station Cleaning:

A & B Station Assignments

Powell and Civic Center have some shifts with double coverage 20

A/L Line AM

A/L Line PM

R Line AM

R Line PM

C/K Line AM

C/K Line PM

M/W Line AM

M/W Line PM

Lake Merritt Primary

Lake Merritt Ashby

Secondary Ashby

Oakland West Secondary

Oakland West

Secondary Embarcadero Embarcadero

Fruitvale Fruitvale Berkeley Primary

Berkeley 12th St. 12th St. Montgomery Montgomery

Coliseum/OC Coliseum/OC N. Berkeley

Primary

N. Berkeley Secondary

19th St Primary

19th St. Primary

Powell Powell

San Leandro Primary

San Leandro El Cerrito Plaza

Secondary

El Cerrito Plaza Primary

MacArthur Primary

MacArthur

Primary Civic Center Civic Center

Bay Fair Bay Fair El Cerrito del Norte

EC del Norte

Primary Rockridge Secondary

Rockridge Secondary

16th St Secondary

16th St Primary

Hayward Primary

Hayward

Secondary Richmond

Richmond Secondary

Orinda Secondary

Orinda

Secondary 24th St Primary

24th St

Secondary

S. Hayward Secondary

S. Hayward

Primary Lafayette Secondary

Lafayette Secondary

Glen Park Secondary

Glen Park Primary

Union City Secondary

Union City Walnut Creek

Primary

Walnut Creek Primary

Balboa

Secondary

Balboa Primary

Fremont Primary

Fremont

Secondary Pleasant Hill Secondary

Pleasant Hill Secondary

Daly City Primary

Daly City

Secondary

Castro Valley Secondary

Castro Valley

Primary Concord Primary

Concord Primary

Colma

Primary

Colma Secondary

W. Dub/Pleas Primary

W. Dub/Pleas

Secondary North Concord

Secondary

North Concord Secondary

South SF Primary

South SF

Secondary

E. Dublin Pleasanton

E. Dub/Pleas

Primary Bay Point Primary

Bay Point Primary

San Bruno Secondary

San Bruno

Primary

OKS/OSA Millbrae Millbrae

CHB Secondary

SFIA TM OFC Secondary

SFIA TM OFC Secondary

MET/LMA

A Station Fixed Post

B Station Shared Duties

“A "Station (Green)

Staff stays at their

assigned station all day

“B” Station (Red)

Staff is responsible for

cleaning two stations.

The secondary station

receives a reduced

cleaning program


“A” Station Assignments

Only 28 of 91 stations assignments have a dedicated System Service Worker

21

Comprehensive Cleaning Duties:

1. Thoroughly clean all restrooms.

2. Thoroughly clean elevators.

3. Sweep and degum entrances, stairs and gutters.

4. Police concourse and platform as needed.

5. Empty trash, clean receptacles in station.

6. Thoroughly clean station agent’s booth and break room.

7. Dustmop and degum concourse and platform.

8. Scrub or wet mop concourse and platform. Mop stairs.

9. Clean escalator handrail, ledges and landings.

10. Clean phones, handrails, ledges and water fountains.

11. Thoroughly clean TM zone, restrooms, offices, lunch room, and locker rooms.

12. Bring dumpster to street.

13. Empty recycling cans.

14. Clean dumpster area.

15. Clean fare gates, AFC machines and other metal.

16. Monitor for and clean any wet spills throughout day.

17. Clean parking garage elevators and sweep stairwells.

18. Clean, sweep and police patios, curbs, bus zones and sidewalks.

19. Empty all trash bins on patios, walkways, bus/taxi zones and sidewalks.

20. Clean janitor’s room, all equipment, and organize supplies


B Station Assignments

63 of 91 stations assignments have shared duties between two stations. 22

The shared duties are split with two types of responsibility. The primary station

has a more comprehensive cleaning program and the secondary station

receives a reduced cleaning program.

Limited cleaning activities at the “B” Secondary Stations:

1. Thoroughly clean all restrooms.

2. Thoroughly clean elevators.

3. Police concourse and platform as needed.

4. Empty trash, clean receptacles in station.

5. Thoroughly clean station agent’s booth and break room.

6. Monitor for and clean any wet spills throughout day.

7. Clean janitor’s room, all equipment, and organize supplies.

Deep Cycle Cleaning:

Special Project Crew (SPC)

Each color represents a different 3 person team 23

A/L Line SPC

R Line SPC

C/K Line SPC

M/W Line SPC

14 Special Project Crews Lake Merritt

Ashby

Oakland West

Embarcadero

Fruitvale

Team 1

Berkeley

Team 4

12th St.

Team 5

Montgomery

Coliseum/OC

Team 1

N. Berkeley

Team 4

19th

Team 5

Powell

San Leandro

El Cerrito Plaza

Team 4

Mac Arthur

Civic Center

Bay Fair

Team 2

El Cerrito

del Norte 4

Rockridge

Team 5

16th St

Team 12

Hayward

Richmond

Team 4

Orinda

Team 6

24th St

S. Hayward

Team 3

Lafayette

Team 6

Glen Park

Team 13

Union City

Team 3

Walnut Creek

Team 6

Balboa

Team 13

Fremont

Team 3

Pleasant Hill

Daly City

Castro Valley

Team 2

Concord

Team 7

Colma

W. Dublin

Pleasanton 2 North Concord 7

South

San Francisco 14

E. Dublin

Pleasanton 2

Bay Point

Team 7

San Bruno

Team 14

OKS/OSA/LMA Team 1 Millbrae

Team 14

M/W Line – SF Stations now

have dedicated resources for

the four Downtown Stations and

16th and 24th St Stations share

one crew. This will have an

immediate effect on

cleanliness.

SPC Crews on other Lines will

take months before they return.

The R –Line is an example.

One crew for 6 stations.

Each station takes 3-5 weeks

depending on size

Deep Cycle Cleaning:

SPC - Scope of Activities

Special Project Crews use heavy equipment to do deep cleaning for the entire station. This includes use of

mechanized equipment on the platform and cleaning of the yellow strip at the edge of the platform during non-

revenue.

Comprehensive station cleaning duties:

1. Use chemicals to strip and buff floors. Wax and Seal.

2. Use heavy equipment to perform deep cleaning on floors (during the non-revenue hours on platform)

3. Steam clean stairs

4. Scrub, and clean stairs, walls, pillars, handrails, and gutters, and landings

5. High dust, clean, and polish beams

6. Thoroughly clean elevators and escalators inside and outside elevators.

7. Clean trash cans. Detail clean trash cans, benches, maps, signs, phones

8. De- gum, sweep/dust-mop, light scrub, and wet mop all floors

9. Detail clean, strip floor, rinse, and seal and wax agent booth’s floor and break-room floor. Wash and polish metal outside of

booth. Clean and wash glass in/out of agent booth

10.Steam clean restroom walls, toilets, sinks, urinals. Wash and clean metals.

11.De- gum, steam clean yellow safety strips (non-revenue hours only)

12.Detail clean and polish all metal including walls, emergency gates, TVM Machines, AFC Gates and other metal surfaces.

13.Detail clean and wash glass, ledges and baseboards

14.Vacuum, shampoo and clean carpets in offices. Strip, and rinse, clean wax and seal office floors

15.Strip, clean and rinse train control room floors. Wax and seal floors

16.Police station including: sweeping and mopping any wet or sticky spills and police stairs

17.Clean all equipment and handle any emergencies at stations that may occur on your shift.

18.Lay winter carpets and replace carpets as deemed necessary for special events

24

Entryway Cleaning

Entrance Crew

The Entrance Crew is comprised of 3 System Service Workers that work

in a team primarily in the Downtown San Francisco and Oakland Stations

to ensure the staircase are power washed to maintain a clean look and

smell.

Comprehensive station cleaning duties:

1. Steam clean stairs

2. Seam clean escalator, gutters, rails and landings

3. Squeegee stairs dry

4. Dry-mop stairs

5. Clean eight feet in front of stairs

6. Steam clean walls adjacent to stairs

7. Replace and re-tape rugs

25

Graffiti Removal

Graffiti Contractor

The Contractor performs graffiti removal services in accordance with the

requirements and standards as described in the scope of services of the

contract with the District. These services consist of the following:

1. Daily inspection of each station.

2. Removal of graffiti that include unauthorized markings, drawings,

scribbling, writings, signs, posters, or labels from inside BART

stations followed by an inspection of the station.

3. Monitor BART’s Graffiti Hotline at least four (4) times daily.

4. Clean all graffiti reported from hotline and graffiti found while

performing daily inspections.

5. Produce and email reports that include pictures of graffiti prior to

and after cleanup and cleaning logs.

26

27

AFC Gate Availability

60%

70%

80%

90%

100%

Oct Nov Dec Jan Feb Mar April May June July Aug Sept Oct Nov Dec

Results

Goal

99.14%, 99.00% goal exceeded

28

60%

70%

80%

90%

100%

FY13 FY14 FY15 FY16 Qtr 2 - YTD

Results Goal

AFC Gate Availability

Historical Performance

28

29

60%

70%

80%

90%

100%

Oct Nov Dec Jan Feb Mar April May June July Aug Sept Oct Nov Dec

Results

Goal

AFC Vendor Availability

Ticket Vendor Availability - 95.9% - exceeded goal

Add Fare Availability – 97.9%

Add Fare Parking Availability – 97.7%

Parking Validation Machines Availability – 99.79%

30

60%

70%

80%

90%

100%


Results Goal

AFC Vendor Availability


30

31

2.72 2.70 2.78 2.74 2.73

1

2

3

4

FY2015 Qtr 2 FY2015 Qtr 3 FY2015 Qtr 4 FY2016 Qtr 1 FY2016 Qtr 2

Results

Goal

Environment - Outside Stations

Composite rating of:

Walkways & Entry Plaza Cleanliness (50%) 2.64

BART Parking Lot Cleanliness (25%) 2.95

Appearance of BART Landscaping (25%) 2.70

Overall goal not met, although Landscaping sub-category improved slightly and met its sub-goal

Cleanliness ratings of either Excellent or Good:

Walkways/Entry Plazas: 61.6% Parking Lots: 77.1%

Landscaping Appearance: 63.7%

Ratings guide:

4 = Excellent

3 = Good

2.80 = Goal

2 = Only Fair

1 = Poor

32

1

2

3

4


Results* Goal

Environment - Outside Stations


* Composite rating of: Walkways & Entry Plaza Cleanliness (50%); BART Parking Lot Cleanliness (25%);

Appearance of BART Landscaping (25%)

Excellent

Poor

Only Fair

Good

32

33

2.71 2.65 2.74 2.73 2.73

1

2

3

4


Results

Goal

Environment - Inside Stations

Goal not met

Cleanliness ratings of either Excellent or Good:

Station Platform: 73.1% Other Station Areas: 62.7%

Restrooms: 42.7% Elevators: 53.9%

Focus on downtown San Francisco stations showing some results, 3 of 4 M Line indicators improved

Composite rating for Cleanliness of:

Station Platform (60%) 2.87

Other Station Areas (20%) 2.68

Restrooms (10%) 2.25

Elevator Cleanliness (10%) 2.47

Ratings guide:

4 = Excellent

3 = Good

3.00 = Goal

2 = Only Fair

1 = Poor

34

1

2

3

4


Results* Goal

Environment - Inside Stations


* Composite rating for Cleanliness of: Station Platforms (60%); Other Station Areas (20%); Restrooms (10%); Elevators (10%)

Excellent

Poor

Only Fair

Good

34

35

Station Vandalism

2.98 2.97 3.01 3.01 3.04

1

2

3

4


Results

Goal

Goal not met, improved rating

80.3% of those surveyed ranked this category as either Excellent or Good

Station Kept Free of Graffiti

Ratings guide:

4 = Excellent

3.19 = Goal

3 = Good

2 = Only Fair

1 = Poor

36

1

2

3

4


Results* Goal

Station Vandalism


* Station Kept Free of Graffiti

Excellent

Poor

Only Fair

Good

36

Documents

Station Maintenance & Cleaning...Station Maintenance & Cleaning Engineering & Operations Committee, March 10, 2016 ... (In House): Progress Complete ... Powell Montgomery Embarcadero