STATEMENT OF WORK · GP250 relay bonding 18 Connector Contact crimping 029 Soldering 014 Sleeve shrinking 030a Contact insertion 028a 19 Special cleaning process Mother board cleaning

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Doc. No.PMPG-PAD-EP-ASY-SOW-0-01

Revision – 00

STATEMENT OF WORK FOR

ELECTRONIC ASSEMBLY INSPECTION & AUDIT OF PCB LAYOUTS,

PCBs AND FACILITY

ISRO SATELLITE CENTRE

INDIAN SPACE RESEARCH ORGANISATION

BANGALORE

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1 Introduction

Electronic Packaging Evaluation Section of Parts Materials and Process

Group is involved in Quality Assurance Activities of PCB layout design, PCB

manufacturing, electronic assembly fabricated at in-house along with in-house

facility audit & certification. In view of productionization, it is required to

outsource various inspection, testing and documentation activities to a service

provider who has the qualified and skilled manpower to reach the goal of zero

defect delivery of multiple satellites per annum.

2 Scope

Following activities are planned to be out sourced to external contract

agency;

1. PCB Layout audit. 2. Final Assembly polarity compliance verification. 3. Visual inspection of PCBs. 4. Electronic Assembly inspections. 5. Testing of tools/ equipment / materials for ESD compliance. 6. HDI PCB process qualification activities. 7. Documentation/maintenance activities pertaining to ISO9001:2008

implementation.

3 PAD-PMPG responsibility

1. Supply of PCB Layouts to be audited. 2. Supply of PCBs to be visual inspected. 3. Supply of wired cards to be inspected. 4. Supply of instruments / materials to be tested. 5. Identification of activities pertaining to documentation/maintenance

of ISO9001:2008. 6. Provide necessary inspection systems and tools. 7. Provide Checklists / work procedure and fabrication documents. 8. Supervise / monitor the inspection activity. 9. Certification for work completion / payment monthly.

4 Vendors responsibility

1. The contract agency shall recruit and sustain the technicians for the period of contract.

2. The contract agency shall Recruit Minimum Diploma (Electronics) qualified personnel.

3. Minimum two personnel shall have “Space Quality Electronics Fabrication Course” certificate conducted by PMPG, ISAC (Contractor shall produce proof regarding the qualification(s)). These personnel shall be deployed while initiating the work. For fresh candidates training & certification from PMPG ISAC is mandatory.

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One person shall have prior knowledge in PCB CAD design (Allegro, CADSTAR and CAM tools) which will be tested during initial selection of candidate. One person shall have prior knowledge in ISO 9001:2008 documentation system and maintenance. (Total four personnel to be deployed).

4. The fabrication inspection work mentioned in paragraph 5 is to be carried out under the overall supervision and guidance of EPES PAD, PMPG. In the event of unsatisfactory work performance from the contractor, the contract shall be terminated.

5. PERIOD OF CONTRACT: The contract will be initially for two years and may be extended for one more year on reviewing the performance. There should be continuity in work without break during the contract period.

6. PLACE OF WORK AND DURATION: The inspection work has to be carried out as and when the activity completes at CEFS ISAC & ISITE / Various fabrication testing labs at ISAC / ISITE and EPES lab, ISAC. The normal working hours on week days i.e Monday to Saturday is from 8.30 A.M. to 5.00 P.M (~26 Days a Month). However, during peak work load, work has to be carried out beyond 5.00 P.M. on week days and also on holidays in shift pattern / extended working hours.

7. All security restrictions shall be strictly complied by the personnel. 8. The persons deputed to labs at ISAC shall not pass any data /

information / test results to any outside party at any time during their contract period or thereafter.

9. The personnel shall also use all equipment and tools with proper care to ensure that there is no damage to the same.

10. The contract personnel shall inspect / audit as per audit formats and checklists provided, which contains the specifications and parameters to be checked.

11. After completing the Inspection /audit, the contract personnel have to prepare inspection reports, fill audit formats and check lists.

12. The contract personnel have to report to Head, PAD or his authorized nominee.

5 Work Details

5.1 Details of inspection procedures / activities during audit

5.1.1 PCB layout audit inspection

PCB layout shall be audited as per the ISRO-PAX-301 requirements and

following check lists shall be used for the audit inspection.

Sl No Check List No Activity Requirements

1. PMPG-PAD-EP-LOI-CHL-01 Check list for schematic symbol

100%

2. PMPG-PAD-EP-LOI-CHL-02 Check list for foot print 100% new foot

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prints

3. PMPG-PAD-EP-LOI-CHL-03 Check list for schematic part

100% new parts

4. PMPG-PAD-EP-LOI-CHL-04 Check list for schematic drawing

100%

5. PMPG-PAD-EP-LOI-CHL-05 Check list for PCB design initiation

Check only design assignments

6. PMPG-PAD-EP-LOI-CHL-06 Check list of items required for final layout approval

100%

7. PMPG-PAD-EP-LOI-CHL-07 Check list of component list

100%

8. PMPG-PAD-EP-LOI-CHL-08 Check list for component verification

100%

9. PMPG-PAD-EP-LOI-CHL-09 Check list for mechanical details

100% with DXF file

10. PMPG-PAD-EP-LOI-CHL-10 Check list for PCB layout design file

100% area with coupons if any

11. PMPG-PAD-EP-LOI-CHL-11 Check list for conductors 100%

12. PMPG-PAD-EP-LOI-CHL-12 Check list for clearance 100% using DRC

13. PMPG-PAD-EP-LOI-CHL-13 Check list for gerber files 100% using CAM tools

14. PMPG-PAD-EP-LOI-CHL-14 Check list for NC Drillrout files

100% using CAM tools

15. PMPG-PAD-EP-LOI-CHL-15 Check list for component marking print

100%

16. PMPG-PAD-EP-LOI-CHL-16 Check list for PTH marking print

100%

17. PMPG-PAD-EP-LOI-CHL-17 Check list for data output 100%

Summary report of the audit shall be prepared and shown to the

supervisor for review and clearance.

5.1.2 Final Assembly polarity compliance verification

This activity is introduced to ensure that no polarity violation exists in the

final assembly with respect to the original design or schematic. Inspector shall

verify the final assembly drawing used by the assembly operator to verify the

schematic ->PCB design->PCB assembly drawing using the format listed

below.

Report shall be prepared and submitted to supervisor for review and

clearance.

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PMPG-PAD-POL-CHL-0-01 CHECKLIST FOR CAPACITOR POLARITY CHECKS IN ELECTRONIC ASSEMBLY

PROJECT: PACKAGE: CARD NUMBER: CEFS FOLDER NO:

Sl No

Ref. Des.

Style Value Voltage *Check1: Schematic

polarity check

(Yes/No)

**Check 2 : PCB Layout polarity

check

(Yes/No)

***Check 3: Wiring Details polarity check

(Yes/No)

If check 1 or 2 or 3 is not Yes. Mention the

RDC number for incorporating the

correction.

1.

2.

3.

4.

5.

6.

Checked by

S/S Engineer

Verified by

Inspector, PMPG

*Check 1 : Schematic polarity check:

Whether polarity of capacitor comply to the signal voltage in the connected net in schematic.

**Check 2 : PCB Layout polarity check:

Whether polarity of capacitor correctly translated to PCB layout. (+ mark shall comply with the schematic requirements).

***Check 3 : Wiring Details polarity check:

Whether polarity of capacitor correctly translated to component marking print used for the assembly of the concerned system.

Sheet_____of_____

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5.1.3 Visual Inspection of PCBs

On board PCBs shall be scanned using large screen profile projector and

scanned for laminate defects, conductor defects, plating defects, solder mask

defects etc. Inspection on-board PCBs shall be carried out as per ISRO-PAX-

304. Report shall be prepared in the following format.

DATE:

PCB AUDIT INSPECTION REPORT

CARD No. QA CODE: Mfr:

PROJECT:

Sl No Description of inspection Auditors

Comment

1. Availability of approved CD

2. Availability of Film Inspection report

3. Availability of compliance certificate of IPC-4101/XX for laminate materials

4. Availability of traveler card. Whether entry is made in all the necessary columns

5. Availability of Mechanical inspection report. *

6. PCB layout data sheet & ordering sheet comparison

7. Availability of BBT report

8. Availability of Group B inspection report *

9. Visual inspection check ; conductor, spacing, plating, barrel, laminate, solder mask etc.

10. VCC to GND planes (inter plane short) check

11. Conduct 5 different type of component insertion check

12. Component dimension verification check

13. Drill detail check

14. Conduct turret insertion check

15. Availability of final inspection report and approval tag. *

* Report content comply to Doc. No. ISRO-PAX-304

(Audited by)

Reviewed By

Through Head, EPES

To:

Fabricator

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5.1.4 Card level fabrication audit

Card level audit comprises of visual inspection of hardware, verification

and approval of fabrication documents, verification of process history sheet,

verification of inspection records & checklist, verification of implementation of

Rework Data Cards (RDC), checking the records of Non conformances and

implementation of MRB dispositions, waivers and deviations.

5.1.4.1 Major Processes involving card level fabrication

1. Turret swagging 2. Component Mounting 3. Component Soldering 4. Card Cleaning 5. Polymer activities

5.1.4.2 Card level Audit for CEFS fabricated cards or card fabricated by external vendor

at in-house

5.1.4.3 The audit shall be carried out after completion of final assembly approval by

vendor / CEFS On-Line QC.

5.1.4.4 Audit shall be carried out as per the following check lists and report shall be

submitted to supervisor for review and clearance.

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R & QA AUDIT REPORT FOR PCB ASSEMBLY PROCESS

PROJECT : MODEL : SUBSYSTEM :

PACKAGE NO. : CARD NO. : FOLDER NO. :

TOTAL CARD IN PACKAGE : FABRICATED BY : DATE OF AUDIT :

PCB THICKNESS : LAMINATE : PLATING :

Sl. No.

Parameter / process Specifications as per on-line qc / EPES check list

numbers

On line / vendor QC

report

EPES report Audit remarks

Hardware audit satisfactory (yes / no)

Documentation audit satisfactory

(yes / no)

1 Ultrasonic cleaning 008

2 Baking 009

3 Gold plating removal 017

4 Turret swaging 010

5 PTH filling 012

6 Turret soldering 011

7 Component mounting

Asic’s / cqfp 038

Leadless components 013a

ICs 013

HMC

Power transistors

Transistors

Zener diodes

Power diodes

Diodes

Resistors

Capacitors

Fuses

Inductors

Relays

Connectors

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Sl. No.


numbers

On line / vendor QC

report




(yes / no)

RFf components

8 Component soldering 014

9 Cleaning As per pax 300

10 Clearence for functional test 024

11 Selectable component mounting 013

12 Selectable component soldering 014

13 Clearence for final assembly 040

14 Conformal coating 079

15 Potting 058

16 Radiation shielding 071

17 Bonding process

Eccobonding 037

Stiffner bonding 072

Doubler bonding

GP250 relay bonding

18 Connector

Contact crimping 029

Soldering 014

Sleeve shrinking 030a

Contact insertion 028a

19 Special cleaning process

Mother board cleaning 082

ASIC cleaning 027

Boards with large heat sink 083

20 Total no. Of RDCs

RDC status closed

RDC status open

21 Total no. Of NCRs / deviations

Approved by MRB

10

Sl. No.


numbers

On line / vendor QC

report




(yes / no)

Approved by DPD/T&E

Approved by PD

Closed NCRs

Open NCRs

22 Type of deviations

Jumpers

Patteren cuts

Non-standard mounting

Components without provision in PCB

23 Others if any

Audit remarks : Audited by

5.1.5 ESD verification activities

Following are the activities to be carried out as part of facility audit and ESD control program.

1. Maintain the list of Labs to be audited (77 labs)

2. Periodically conduct the sample measurements on the instruments and prepare report as listed below.

3. Assist the surprise audit team to conduct audit and prepare report.

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5.1.5.1 Environment control

Sl. No

Parameter Specifications Observation / measured values

Periodicity of checks

Remarks

1 Temperature 22 + 1 0 C Daily

2 Relative Humidity 50 + 5% Daily

5.1.5.2 ESD control

Sl. No.

Item Requirements/ parameters/ specifications

Observation / measured values

Periodicity of checks Remarks

1 Entry door handle and hand plate (SS)

To be connected to ESD ground Once in two weeks

2 Aluminium plate below the main entry door

To be connected to ESD ground Once in two weeks

3 ESD ground scheme pattern to total lab.

Independent ground isolated from Power Ground. Difference in potential not more than 2.0V

Once in a month

4 General upkeep of lab. With respect to ESD

Shall be free from charge generating materials like plastics, papers dust, unwanted equipments, cut wires etc.

Daily

5 Allowable Resistance to ground (A.R.T.G)

< 10 M ohms Once in 2 weeks

6 Personnel Awareness of ESD Shall have awareness of ESD effects and Control practice. Display of ESD warning stickers

7 MATERIALS AND CONSUMABLES FLOORINGS

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Sl. No.




Entire Lab area Below work / test table only

106 - 109 106 - 109

8 Charge Neutralizer Shall neutralize charges within five seconds

Weekly

9 Work / Test tables Types : ESD laminate top Top with mat

106 - 109 106 - 109

Weekly Weekly

10 Aprons 106 – 109 Weekly

11 Caps 106 – 109 Weekly

12 Foot wears 106 – 109 Weekly

13 Chairs 106 – 109 Weekly

14 ESD safe bags / sheets 106 – 109 Weekly

15 Folders / Files 106 – 109 Weekly

16 Wrist straps 0.5 – 1.5 M Daily

17 Heel straps 0.5 – 1.5 M Daily

18 Continuous wrist strap monitors Dual chord monitoring continuous type

Monthly

19 Bins / Trays 104 _ 109 Monthly

20 ESD safe cleaning brushes 104 _ 109 Monthly

21 Conductive foams 104 _ 109 Monthly

22 Compressed Air blower for assembly cleaning

Nozzle shall be fitted with grounded guard ring and the air shall be free of charges

Weekly

23 CRO / PC monitors Shall be kept at least 2.0 feet away from test table Shall be fitted with ESD screen and grounded

Weekly

24 Soldering Iron / station ESD safe, Ground to Bit continuity shall be available

Daily

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Sl. No.




Solder plated bit only to be used and shall be free from corrosion, cracks etc

25 Nose pliers, cutters & Tweezers ESD safe & shall have dissipative sleevings on their handle

Daily -

26 Thermal stripper ESD safe model Daily

27 Mechanical Stripper Shall have flat wire holding device

Daily

28 INSTRUMENTS ESD alarm

To indicate the presence of charges > 100 v. on daily basis

Check for calibration records

29 Wrist strap and Ground Tester To check wrist straps on daily basis

Check for calibration

records

30 Surface Resisitivity Meter To check table / floor mats, aprons caps, foot wears, chairs, bags etc. on weekly basis


records

31 Charge Meter To Verify charge neutralizer on weekly basis


records

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5.1.6 HDI PCB Process qualification activities

Following are Process qualification activities to be carried out.

1. Generation of process qualification table

2. Cut isolation of coupons

3. Qualification testing of PCBs as per ISRO-PAX-304

4. Generation of test reports during each test including electrical, mechanical

and environmental tests

5. Preparation of final report for review and clearance

6. Uploading test reports to web.

5.1.7 ISO9001:2008 documentation activities

Following are the activities for the implementation of ISO9001:2008 at area

level.

1. Maintain Change Request Records of level-1, level-2 and level-3 documents

and follow up implementation.

2. Maintain ISO related level-1, level-2 and level-3 documents.

3. Maintain master list of documents and ensure obsolete documents are

replaced.

4. Maintain document link verification list to monitor the

5. Maintain following folders up to date.

Sl No Folder Number Description

1. RQA-CR-FL-01 Change Request Folder

2. RQA-SQA-FL-01 Surveillance Quality Audit Report Folder

3. RQA-ALSC-FL-01 ALSC Meeting Record Folder

4. RQA-APL-FL-01 IQA and SQA Plan Folder

5. RQA-IQA-FL-01 IQA Report Folder

6. RQA-CF-FL-01 Customer Feedback Folder

7. RQA-MLD-423 Master List of Documents

8. RQA-IQA-FL-01 Internal Quality Audit Reports Folder

9. RQA-NCA-FL-01 Internal Quality Audit NC Analysis Folder

10. RQA-CA-FL-01 Corrective Action

6. Consolidate the NCRs recorded at various areas and monitor the close outs.

6 Skill and educational qualification

Table-1 : Activity and educational qualifications

Sl.No. Inspection Activity Qualification No. of personnel

1. Electronic assembly inspection & audit of PCB layouts, PCBs and facility

Diploma in electronics

3

Total 3

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One personnel planned to be deployed shall have space quality electronic

fabrication training certificate issued by PMPG, ISAC. One person shall have

prior knowledge in PCB CAD design (Allegro, CADSTAR and CAM tools) which

will be tested during initial selection of candidate. One person shall have prior

knowledge of ISO 9001: 2008 documentation system which will be tested during

initial selection of the candidate.

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Table-3 : Quantum of work for Subsystem Package Fabrication Inspection Activities SL.No. Inspection activity

Approx. work quantity per annum

Number of units per annum

1.

PCB Layout audit

100% Component placement inspection

100% routing inspection

Component list inspection

Mechanical interface verification

Output file correctness verification

Net list verification

60 Layouts 1872

2.

Polarity Verification of Capacitors

100% polarity verification as per checklist

96 Cards 624

3.

Visual inspection of PCBs

100% visual inspection of PCBs for laminate defects, conductor defects, plating defects, solder mask defects

Measurement of conductor width, spacing

360 PCBs 624

4.

Electronic Assembly inspections

Verification of hardware (sample basis)

Verification of documents / reports for the following processes 100% o PCB cleaning / PCB baking o Turret Swagging & soldering o PTH filling o Component Mounting o Component soldering o Card cleaning o Clearance for F/T o Approval for final Assembly

96 cards audit 96 Documents audit

1248

5.

Testing of tools/ equipment / materials for ESD compliance

IR testing

Field testing

Continuity testing

Decay time testing

150 Labs 624

6.

HDI PCB process qualification

Generation of process qualification table

Cut isolation of coupons

Qualification testing of PCBs as per ISRO-PAX-304

Generation of test reports during each test including electrical, mechanical and environmental tests

Preparation of final report for review and clearance

Uploading test reports to web.

10 processes 1248

7. ISO 9001:2008 Implementation RQA area 1248

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SL.No. Inspection activity

Approx. work quantity per annum

Number of units per annum

Maintain Change Request Records of level-1, level-2 and level-3 documents and follow up implementation.

Maintain ISO related level-1, level-2 and level-3 documents.

Maintain master list of documents and ensure obsolete documents are replaced.

Maintain document link verification table

Total units

7488 units per annum

Note: Number of units is approximately number of hours required to complete

the task

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Government of India Department of Space ISRO Satellite Centre

Bangalore

GENERAL TERMS AND CONDITIONS FOR SERVICE CONTRACT 1.0 Preamble

The ISRO Satellite Centre [ISAC], is located at HAL Airport Road, Vimanapura Post,

Bangalore – 560 017 and the ISRO Satellite Integration & Test Establishment

[ISITE], is located at LRDE Layout, Karthik Nagar, Doddanekkundi, Marathalli Outer

Ring Road, Bangalore – 560 037

2.0 Submission of Offer

The Service Provider shall submit their offer as per the format indicated herein:

1. Service Provider details as per Annexure-A 2. Service provider has to submit Price as per Annexure-B 3. Service Provider Declaration Form as per Annexure-C 4. Service Provider Declaration stating that no court case is either pending/or being

contemplated against the Proprietor or Company as per Annexure-D 5. Service Provider has to submit Compliance Statement as per Annexure-E.

3.0 Scope of Work

The detailed Scope of work is as per Enclosure

4.0 Qualification/Skill Requirement Please refer Scope of Work 5.0 Terms and Conditions 5.1 The Service Provider shall be bound by the details furnished by him/her to ISAC

while submitting the tender or at subsequent stage. In case, any of such documents furnished by him/her is found to be false at any stage, it would be deemed to be a breach of terms of contract making him/her liable for legal action besides termination of the contract.

5.2 The Service Provider shall comply with statutory rules connected with Contract Labour [Regulation and Abolition] Act,1970, Employees Provident Fund Act, Employees State Insurance Act, Insurance Act, Payment of Wages Act, Workmen’s Compensation Act and shall submit necessary registration documents whenever called for.

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5.3 The Service Provider should have executed similar nature of contract for supply of workforce in ISRO or any other reputed Agencies for a total duration of at least 2 years. Proof of the same need to be furnished along with the offer.

5.4 The Contract may initially be on trial basis for a period of 3 months and on satisfactory completion of the trial period of three months, the contract may be confirmed for a further period of 21 month’s thus totally for a period of 24 months from the date of award of contract unless it is curtailed or terminated by ISRO/ISAC owing to deficiency of service, sub-standard quality of workforce deployed, breach of contract, reduction or cessation of the job requirements with 30 [Thirty] days prior notice. The contract shall automatically expire unless extended further by the mutual consent.

5.5 The contract may be extended on the same terms and conditions for a further period of one more year with mutual consent.

5.6 The Service Provider who has been awarded with the contract shall not be

allowed to transfer, assign, pledge or sub-contract its rights and liabilities under this contract to any other agency without the prior written consent of ISAC.

5.7 The Character and Antecedents of the workforce deployed shall be got

verified through record check by the Service Provider from the concerned Police authorities, and submit the Original Police Report to ISAC.

5.8 ISAC/ISITE being a High Security area, the Service Provider, if selected, will be required to follow the security requirements such as possessing a valid pass/ID card for the workforce while entering the campus, maintaining high order of discipline while on duty and ensuring that only the workforce whose character and antecedents are verified beforehand are employed.

5.9 The agency shall identify and nominate a co-ordinator who would be the contact person for ISAC/ISITE to ensure providing uninterrupted service and satisfactory performance of the contract

6.0 Liabilities, Control etc of the Persons Deployed 6.1 The Services of workforce will be required from Monday through Saturday or

Monday through Friday [as the case may be] with eight hours duty per day. The number of working days in a month for the workforce shall be Maximum 26 or 22 days [as the case may be] including, Saturday, Sunday and Public Holidays [as the case may be]. In case of Exigencies of work, the workforce will be required to work beyond office hours and on Sundays and Public Holidays. However, daily wage is admissible for National Holidays viz., Republic Day, Independence Day and Gandhi Jayanthi.

6.2 The Service Provider shall ensure availability of the workforce on all working days.

However, In case of any requirement for services of such workforce on Sunday and Public Holidays and beyond office hours, the payment will be restricted on pro-rata as per the agreed rate.

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6.3 The Service Provider shall maintain his own Attendance Register and the workforce reporting for work shall sign the attendance register duly indicating arrival and departure time regularly and a certified copy of the same be submitted along with bills while claiming monthly payment.

6.4 The workforce deployed shall reach the work spot well in time and strictly follow the rules and regulations regarding safety and security of this office.

6.5 The workforce engaged shall attend for duties by making their own transport

arrangement and ISAC shall not pay conveyance charges. The Service Provider shall have his First Aid Kit at the designated place in ISAC for the use of his workforce.

6.6 The Bio-data and two copies of stamp size photographs of workforce who will be deployed to attend the service shall be sent to identified “Focal Point’ in ISAC/ISITE for arranging necessary entry pass to the persons.

6.7 The workforce, once approved for the service, shall not be changed without the prior concurrence of identified ‘Focal Point’ in ISAC.

6.8 The persons deployed are not authorized to communicate any official information they may come across during their working in the office.

6.9 The Service Provider shall be solely responsible for any theft, pilferage or misbehavior is committed by any of his workforce engaged for carrying out the work.

6.10 In case, the person[s] deployed by the Service Provider commits any act of omission/commission that amounts to misconduct/indiscipline/incompetence, the Service Provider shall be liable to take appropriate disciplinary action against such persons, including their removal from the duty. The Service Provider shall replace immediately any of its workforce who is/are found unacceptable because of security risks, incompetence, conflict of interest improper conduct etc., upon receiving written notice from ISAC.

7.0 Legal

7.1 The Service Provider shall be responsible for compliance of all statutory provisions

relating to Contract Labour [Regulation and Abolition] Act 1970 and Central Rules 1971, Provident Fund, Employees State Insurance and Insurance Act etc., in respect of the workforce deployed and the Minimum Wages fixed by Ministry of Labour and Employment, Government of India and Wages fixed by ISAC [as the case may be].

7.2 The Service Provider shall also be liable for depositing all statutory taxes; levies;

cess etc., on account of service rendered to ISAC to the concerned authorities from time to time as per the extant rules and regulations on the related subject.

7.3 The Service Provider shall maintain all statutory registers under the applicable law.

The Service Provider shall produce the same, on demand, to the concerned authority of ISAC or any other authority under the law.

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7.4 The Income Tax at source [TDS] shall be deducted as per the provisions of Income Tax Act as amended from time to time. Please mention PAN.

7.5 In case, the Service Provider fails to comply with any statutory/taxation liability under appropriate law, and as a result thereof, if ISAC is put into any loss/obligation, monetary or otherwise, ISAC shall have the right to recover such liability from the Service Provider.

7.6 The Service Provider shall be solely responsible for the redressal of grievances/resolution of disputes relating to workforce deployed to ISAC shall, in no way, be responsible for the settlement of such disputes.

7.7 ISAC shall be not be responsible for any damages, losses, claims, financial or other injury to any of the workforce deployed by the Service Provider in the course of their performing the functions/duties, or for payment towards any compensation.

7.8 The Service Provider shall be responsible for any loss or damage caused to ISAC property/personnel due to the negligence of the workforce and shall make good the losses.

7.9 For all intents and purposes, the Service Provider shall be “Employer” within the meaning of different Labour Legislations in respect of the workforce deployed by the Service Provider at ISAC. The workforce deployed by the Service Provider in ISAC shall not have any claim whatsoever of MASTER and SERVANT relationship nor have any PRINCIPAL and AGENT relationship with or against ISAC.

7.10 In case of termination of the contract on its expiry or otherwise, the workforce deployed by the Service Provider shall not be entitled to and will have no claim whatsoever for any kind of regular employment in ISAC/ISRO.

7.11 The workforce deployed by the Service Provider shall not claim nor shall be entitled

to pay, perks and other facilities admissible to casual adhoc, regular/confirmed employees of ISAC during the currency or after the expiry of the contract.

8.0 Financial

8.1 The workforce shall be paid the wages as prescribed by the wages fixed by Ministry of Labour and Employment, Government of India and wages fixed by ISAC [as the case may be]. The Service Provider should pay the agreed upon wages to his workforce in full as per the contract.

8.2 ISAC will make the payment of Employer’s Contribution towards EPF, ESI and

Premium towards Mediclaim Policy [as the case may be] as per the prevailing rates. Employee’s contribution of EPF, ESI and Premium towards Mediclaim Policy [as the case may be] has to be borne by the workforce deployed by the Service Provider and ISAC will not pay any contribution in this regard.

8.3 The category of the workforce deployed by the Service Provider whose total

wage is above Rs. 15,000/- per month, the ESI Act, 1948 is not applicable.

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Such work force shall be covered by a Mediclaim Policy from a Nationalized Insurance Company with a coverage of Rs. 2,00,000/- per annum/per person. The payment of the monthly premium of Rs. 230/- shall be shared in the ratio of 73.08% by ISAC and 26.92% by Employee respectively (rounded off to the nearest Rupee). The Employers contribution towards premium amount for Mediclaim Policy shall be reimbursed to the Service Provider on providing proof of payment of the total premium each month paid to the Insurance Company.

8.4 The Wages payable to workforce against this contract are governed by the wages fixed by Ministry of Labour and Employment, Government of India and wages fixed by the ISAC [as the case may be] from time to time which is subject to revisions if any. 8.5 In case, ISAC requires additional workforce for shorter duration over and

above the quantum of workforce, the Service Provider must be in a position to provide extra workforce at agreed rate on per day basis for sporadic nature of work. No EPF, ESI and Premium towards Mediclaim Policy [as the case may be] shall be paid for the deployment of additional workforce whenever it is requested, but the applicable proportionate Fee/Service Charges shall be paid.

8.6 The manpower requirement may increase/decrease on any given day during

the validity of the contract and the Service Provider is liable to provide additional Workforce if required by the identified “Focal Point.” ISAC reserves the right to reduce the manpower if need arises. If the Service Provider not deployed the required number of workforce, which a penalty to the extent of wages which will be paid per day per person for every short supply will be recovered from the Service Provider.

8.7 In case of a person deployed coming late or going early twice a week, one

day’s wages shall be deducted from the total wages payable. If the late coming or early going persists for a period exceeding 5 days consecutively, the services of the individual shall be discontinued by the Service Provider, and a suitable replacement be provided immediately. The identified “Focal Point” in ISAC shall intimate to the Service Provider or his representative in this regard.

8.8 In case any Access Control Identify Card is issued by ISAC to the workforce

deployed by the Service Provider, the expenditure involved is to be borne by the Service Provider.

8.9 Payment shall be made on receipt of Invoice/Bill which is duly certified by the identified Officer in ISAC and submitted to Accounts Officer, ISAC together with the following documentary proof. The Invoice/Bill shall indicate separately:

a. Wages payable to workforce deployed. b. Employers contribution towards EPF, ESI and Premium towards Medical

Claim Policy indicating the Premium payment clearly.

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c. Service Charge to the Service Provider and d. Service Tax as applicable.

The supporting documents which should be submitted by Service Provider along with Bill/Invoice are:

i. Proof of payment of Wages made to the workforce for the preceding month for

which receipt is submitted.

ii. Proof of remittance of both Employee’s and Employer’s contribution towards EPF, ESI and Premium towards Mediclaim Policy [as the case may be] made for the preceding month including the statements containing the names of the workforce deployed, Account Numbers, Contribution paid.

iii. Proof of Service Tax paid for the preceding month towards bill amount received from ISAC.

At the discretion of this office, ISAC shall hold up a requisite portion/whole of the bill amount till such proof is furnished.

8.10 The Service Provider shall be under complete obligation to provide any other related document called for by ISAC from time to time. 8.11 ISAC shall make payment to the Service Provider with regard to wages for the previous month during the succeeding month against production of bill/invoice together with the above mentioned documentary proof. 8.12 The Service Provider shall strictly adhere to all laws relating to the

employment of labour. The Service Provider shall make the payment to the workforce deployed by 7th of the succeeding month by any one of the following modes:

i] If the payment is by cash to the workforce deployed, in the presence of

one Identified representative each from Administration and Accounts Division of ISAC.

ii] If the payment is made through ECS, the Service Provider shall complete the payment through ECS by 5th of the succeeding month and submit necessary proof from his banker to identified Focal Point in ISAC towards the payment made for preceding month along with the Bill/Invoice and other documentary proof.

iii] If the payment is made by cheque, the Service Provider shall make the

payment to the workforce deployed, in the presence of the identified Officer, before 3rd of the succeeding month.

Whichever the mode of payment is opted, the Service Provider should issue a signed wage slip/statement on the letterhead to the workforce containing details such as number of days present, wages payable, recoveries made etc.,

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8.13 In case, the Service Provider fails to make payment to the workforce deployed

by 7th of the succeeding month as mentioned above and not remitted the amount related to EPF, ESI and Monthly Premium towards Mediclaim Policy [as the case may be] to the concerned authorities, ISRO reserves the right to make alternate arrangements for such payments and recover the amount so paid from the Service Provider either by deduction of any amount payable to the Service Provider under the work order/service contract or any other work order/service contract placed on the Service Provider by ISAC/ISRO or as debt payable by the Service Provider, and no notice shall be issued for such payment by ISAC.

8.14 The Service Provider shall issue PF, ESI card and Mediclaim Policy [as the

case may be] to his entire workforce. ISAC shall verify the PF, ESI and Mediclaim Policy [as the case may be] issued and also whether regular payments are being made to these authorities in respect of the workforce deployed by the Service Provider under this contract.

8.15 The Service Provider, in the presence of the identified Focal Point in ISAC

shall distribute the PF statements to each of the workforce deployed and submit a copy as proof once in six months to Accounts Officer, ISAC.

8.16 The Successful Service Provider should obtain a valid licence under the

Contract Labour [R&A], Act 1970 with revisions if any and the Contract Labour [Regulation and Abolition] Central Rules 1971 with revisions and produce a copy within 45 days from the date of receipt of Contract/Order. If the licence of the a service provider expires during the validity of the work order, service, etc., the service provider should be made liable for renewing the same before its expiry and produce the copy to principal employer, ISAC. If the service provider fails to renew the license before the due date, the contract is liable for termination.

9.0 Terms and Conditions or Clauses not covered in this document

Any other terms, conditions or clauses not covered in this document shall be in

accordance with the concerned Labour and other statutory rules/acts.

10.0 Parallel/Adhoc Contract

10.1 ISAC reserves the right to enter into parallel/adhoc contract[s] with one or more

Service Providers during the currency of the contract for availing the same or similar service.

10.2 ISAC reserves the right to terminate the contract wholly or partly without assigning any reasons by giving a prior notice of 30 days.

10.3 ISAC reserves the right to terminate the contract wholly or partly owing to cessation of job requirement, sub–standard quality of workforce deployed, breach of contract.

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11.0 Indemnity Bond

The Service Provider shall indemnify ISAC on Rs. 200/- Non Judicial Stamp Paper against any action, claims or proceedings relating to infringement of all or any of the prevailing laws like Workmen Compensation Act 1923, Contract Labour Regulation and Abolition Act 1970 and Central Rules 1971, EPF, ESI Act, Insurance Act, Industrial Dispute and any other Acts specifically not mentioned during the currency of the contract. The Indemnity Bond has to be executed as per our specimen.

12.0 Volume of Work

No guarantee can be given as to the definite volume of work which will be entrusted to the Service Provider at any time or during the period of the contract. The requirement of Workforce purely depends upon the activities of the ISAC. The mere mention of the number of Work Force against this contract does not by itself confers the right on the Service Provider to demand that work relating to or any item thereof, should necessarily or exclusively be entrusted to the Service Provider.

13.0 Security Deposit

The successful service provider shall guarantee faithful execution of the contract in

accordance with the terms and conditions specified. As a performance security, the

Service Provider shall furnish Security Deposit for 10% of the total contract value in

the form of a Performance Guarantee issued by a Nationalized/Scheduled Bank valid

till completion of the contract. The Security Deposit shall not carry any interest and

shall be returned on completion of all the contractual obligations. The Security

Deposit has to be executed as per our specimen.

14.0 Jurisdiction

The Courts within Bangalore will have the Jurisdiction to deal with and decide any matter arising out of this contract. 15.0 Applicable Law

The contract shall be interpreted, construed and governed by the Laws of India. 16.0 Arbitration

In the event of any dispute or difference relating to the interpretation and application of the contract, such dispute or difference shall be settled amicably by mutual consultations of the good offices of the respective parties. If such a

26

resolution is not possible, then the unresolved dispute or difference shall be referred to the Sole Arbitrator appointed by Director, ISAC in accordance with the rules and procedures of Arbitration and Conciliation Act 1996 or any modification thereof. The decision of the Arbitrator shall be final and binding on both the parties. The expenses for the Arbitration shall be paid as may be determined by the Arbitrator. The Arbitration shall be conducted in Bangalore.

17.0 Non Disclosure Agreement The work force engaged by the Service Provider for executing the Service

Contract in ISRO/ISAC shall sign a Non-Disclosure Agreement. It shall be the Service Provider’s responsibility to get the signature of their work force on the Non-Disclosure Agreement and submit the same to the ISRO/ISAC. Any violation in this regard will result in the termination of the Contract without any notice

18.0 Compensation for Damages caused for Persons Goods, Property

The Service Provider shall in indemnify and hold harmless, ISAC and/or any Officer,

Employees or assignee thereof, against any loss, damage or expense resulting from

damage to property or personnel injury arising out of willful misconduct or gross

negligence of the Service Proper or their personnel in the execution of the work

under this Contract. The Service Proper shall, at its expense defend any suit or

proceedings brought against ISAC on account thereof, and shall satisfy all judgment

and pay all expenses, which may be incurred by or rendered against them, or any of

them in connection therewith.

ISAC shall not be responsible of any damages, loss, claims, finance and other injury

for any workforce in course of their performance of their duties or for payment

towards any compensation.

19.0 Subletting of Contract

The Contract shall not be sublet, transferred or assigned to any other firm without the

prior written permission of ISAC.

20.0 Termination and Short Closing of Contract

20.1 Under the normal circumstances, termination/short closing of the Contract is not foreseen. However, in case of repeated non-performance of the Contract, owing to deficiency of service, breach of Contract, cessation of the requirement, ISAC reserves the right to terminate the Contract wholly or partly by giving a prior notice of 30 days.

20.2 ISAC reserves the right to terminate the Contract wholly or partly at any time by giving 30 days prior notice without assigning any reasons.

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21.0 Focal Point

21.1 ISAC shall identify the Focal point at the time of awarding the contract to

operate and manage this Contract on behalf of ISAC. The Focal point will give necessary briefing to the person deployed to carry out the duties assigned on a daily/weekly/monthly basis and the Personnel shall perform such duties without fail. The responsibility to ensure that the Person deployed obeys and comply with such instruction will be that of the Service Provider.

21.2 ISAC shall be at liberty to withhold/deduct any part or full amount from Security

Deposit in case of any failure on the part of the service provider to make

good any loss/damage caused to the property of ISAC by person deployed. The

decision of ISAC on this shall be final and binding on the Service Provider.

21.3 The Person deployed shall neither be entitled for any canteen/medical/

conveyance/quarters facilities from ISAC nor have any claim for employment in

ISAC. ISAC will not issue any service or other certificate to the Engineers.

21.4 The service provider or its representative will be present on all working days/holidays

to co-ordinate with ISAC with regard to attendance and for meeting any eventualities

that may arise during the operation of work assigned

21.5 Any loss/damage caused to the ISAC properties should be made good by the

service provider in case the loss/damage has occurred due to the negligence of the

workforce. The negligence of the workforce is to be fixed by the workforce. The

decision of ISAC on this shall be final and binding on the Service Provider.

21.6 In order to avail the benefits extended by Government of India to the Micro and

Small Sectors, please submit attested copy of the valid Entrepreneur Memorandum Part

II signed by the General Manager, District Industries Centre or NSIC Registration

Certificate along with your offer.

21.7 In case, the Service Charges are equal between vendor-to-vendor, the decision of

ISAC is final. If Service Provider/Firm quotes “NIL” Service Charges/ Consideration, the bid shall be treated as unresponsive and will not be considered.

21.8 The required Skill Test shall be conducted by the expert team of respective

Groups/Divisions/Facilities prior to accepting the work force deployed by the

Service Provider.

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ANNEXURE - A

ISRO SATELLITE CENTRE BANGALORE

1. Providing Man Power Service to ISRO Satellite Centre, HAL Airport Road, Bangalore

2. Name of Service Provider/ : __________________________________

Tendering Company/Firm/Agency : __________________________________ : __________________________________

3. Name of Proprietor/Director : __________________________________ of Company/Firm/Agency :__________________________________

:__________________________________

4. Full Address of Regd. Office : __________________________________

:__________________________________

:__________________________________

: __________________________________

Telephone & Mobile No. : __________________________________ Fax No. : __________________________________ E-mail Address : __________________________________

5. Full address of Operating/ : __________________________________

Branch Officer : __________________________________ : __________________________________ : __________________________________ : __________________________________

Telephone & Mobile No. : __________________________________ FAX No . :__________________________________ E-mail Address : __________________________________

6. Name and Mobile no. of the :__________________________________

Contract Person representing the :__________________________________

Service Provider

7. PAN/GIR No. :__________________________________

8. Service Tax Registration No. :__________________________________

9. E.P.F Registration No. :__________________________________

29

10. Give details of the major similar latest contracts handled/being handled by the tendering/Firm/Agency during the last 2 years in the following format :

Sl.

No

Details of client along with

Address, Telephone and FAX

Number

Amount of

Contract

(Rs. In lakh)

Duration of Contract

From To

1

2

(Signature of the Authority Signatory with Seal)

30

ANNEXURE –B

Format for submitting Quotation for Service Contract

Sl No

Category of Work Force

Minimum Wages Per Person No. of Persons

No. of Months

Total Rs.

No. of Days

Per Day Rs.

Per Month Rs.

A WAGES:

Diploma In Mechanical with 1st Class & 60%

26 860 22,360.00 8 24 16,09,920.00

Sub Total of A 16,09,920.00

B EMPLOYERS PROVIDENT FUND:

Employer’s Contribution of EPF @ 13.36% on Sub Total of A 2,15,085.30 Sub Total of B 18,25,005.31

C MEDICLAIM POLICY :

Employer’s Contribution at 73.08% on Monthly Premium of Rs. 230/- towards Mediclaim Policy on A[i] [Rs. 230 x 73.08% = Rs. 168/- Per Person, Per Month x 3 Persons x 24 Months]

12,096.00

Sub Total of C 12,096.00 D SERVICE CHARGES [Tenderers has to fill the Service Charges against the column provided

below]

Category of Work Force Service Charges Per Person per

month

No. of Persons

No. of Months

Total Rs.

Diploma In Mechanical with 1st Class & 60%

To be filled by Tenderer 3 24

To be filled by Tenderer

Sub Total of D To be filled by

Tenderer E SERVICE TAX

Service Tax Extra @ 14.5% on Sum of Sub Total A + B + C + D + E To be filled by

Tenderer

Sub Total of E To be filled by

Tenderer

F GRAND TOTAL OF A + B + C + D + E To be filled by

Tenderer

RUPEES IN WORDS : To be filled byTenderer

The Service Provider should indicate the Service Charges only in terms of Fixed Amount and the same shall be Firm and Fixed during the currency of the Contract. The quote received without Service Charges or Zero Percent will not be considered and liable for rejection of such bids. The Service Provider shall not indicate/quote the Service Charges in Terms of Percentage or in other manner.


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Instructions to the Tendering Service Provider: 1. The minimum wages for providing the required workforce is fixed but the same should

not be lower than the wages prescribed. The Service Provider is requested to quote the Service Charges in the column shown above.

2. ISAC shall reimburse monthly payment towards Employer’s Contribution of EPF at 13.36%, ESI at 4.75% on the Wages and Monthly Premium towards Mediclaim Claim Policy at 73.08% of Rs. 230/- on the wages [As the case may be]

3. Employee’s contribution towards EPF at 12%, ESI at 1.75% on the Wages and Monthly

Premium towards Mediclaim Claim Policy at 26.92% of Rs. 230/- has to be borne by the Workforce deployed by the Service Provider and ISAC will not pay any contribution in this regard.

4. The tendering agency should quote the rate exclusive of Service Tax. Please specify the percentage of Service Tax applicable.

5. ISAC shall pay Service Tax Extra as applicable. The Service Provider is responsible for

remitting, EPF, ESI and Premium towards Mediclaim Policy [as the case may be] in respect of both Employee’s and Employer’s to the concerned Government authorities.

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ANNEXURE – C

DECLARATION (On the letterheads of Agency/Firm of the Service Provider)

1. I, _____________________________________________________

Son/Daughter/Wife of Shri.________________________________________ Proprietor/Director/Authorized signatory of the Agency/Firm, am competent to sign this declaration and execute this tender documents.

2. I have carefully read and understood all the terms and conditions of the tender for providing man power service to ISAC and undertake to abide by them.

3. The information/documents furnished along with the above application are true and authentic to the best of my knowledge and belief. I/we, am/are well aware of the fact that furnishing of any false information/fabricated document would lead to rejection of my/our tender at any stage besides liabilities towards prosecution under appropriate law.

4. I agree to pay the Wages to the workforce in time as prescribed by ISRO and remit EPF, ESI and Monthly Premium towards Mediclaim Policy [as the case may be] of both Employee’s as well as Employer’s without fail to the concerned Government Authorities regularly.

5. I also agree to abide by all the statutory requirements as prevailing from time to time.

6. I will also agree to depute such workforce to ISAC whose character and antecedes are verified through record check.

Signature of authorized Signatory Full Name:

Date: Place: Seal:

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Annexure –D

UNDERTAKING (On the letterheads of Agency/Firm of the Service Provider)

I/We hereby Undertake that our Company/Firm do not have any legal suit/criminal case either pending against me/us/proprietor or any of our Directors (in the case of Company) or being contemplated and have not been earlier convicted on the grounds of moral turpitude or for violation of laws in force.

Signature of authorized Signatory

Full Name: Date: Place: Seal:

34

Annexure-E Compliance Statement

Sl No

Particulars Yes No

1 Please provide a copy of Registration Certificate for providing man power

2 Please provide copy PAN /GIR card.

3 Copy of latest IT return filed by the agency. [2014-15]

4 Attested copy of Service Tax Registration Certificate.

5 Attested copy of E.P.F Registration letter/ Certificate

6 Attested copy of E.S.I Registration letter/ certificate.

7 Financial Statements like Profit & Loss Account, Balance Sheet etc., in support of financial turnover of the agency [2014-15]

8 Statement of Bank A/C for the period from July 2014 to July 2015 in the name of the company/agency.

9 The Service Provider should have executed similar nature of contract for supply of workforce in ISRO or any other reputed Agencies for a total duration of at least 2 years. Proof of the same need to be furnished along with the technical bid

10 Signed declaration as per Annexure C.

11 Undertaking by the Contracting Company/ Firm/Agency that the contracting Company/ Firm/Agency is having no legal suit/criminal case either pending against its proprietor or any of its Directors(in the case of Private Ltd, Company) or being contemplated and having not been earlier convicted on grounds of moral turpitude or for violation of laws in force as per Annexure-D

12 Submission of Security Deposit

13 Submission of Indemnity Bond

14 Submission of Non-Disclosure Agreement

15 Whether MSME Vendor, if so please provide the Proof

16 Validity of the Offer

Note for the Service Provider : For eligibility, all the conditions will be considered. Application of the Contracting Company/Firm/Agency which does not have any earlier experience in the similar Support service will be disqualified.
