State of the Art Report on “Communication Training for ...€¦ · [2]!! This!report!has!been!developed!by!the!consortium!of!the!Health!Communication! Training!for!Health!ProfessionalsProject!!!!!

State of the Art Report on “Communication Training for Health Professionals”

[2]

This report has been developed by the consortium of the Health Communication Training for Health Professionals Project The H-‐Com project is co-‐funded by the Erasmus+ Programme of the European Union

[3]

Table of Contents 1 Summary ................................................................................................................................................ 4

2 Introduction ........................................................................................................................................... 5

2.1 Introduction into the topic .............................................................................................................. 5

2.2 Summary of description of Output 1 ............................................................................................... 5

3 Methods used ......................................................................................................................................... 6

3.1 Research procedure ........................................................................................................................ 6

3.2 Areas of research to be completed by each partner and criteria for H-‐Com database entry ......... 6

3.3 List of countries per partner ............................................................................................................ 7

4 List of educational and training opportunities on health communication for health professionals ...... 8

5 Critical analysis of needs and gaps in the existing training opportunities ............................................ 16

5.1 Qualitative interpretation ............................................................................................................. 16

5.1.1 Undergraduate, postgraduate courses and continued education ......................................... 16

5.1.2 Short term courses and other training opportunities ............................................................ 17

5.2 Positive examples .......................................................................................................................... 18

5.3 Gaps and Needs ............................................................................................................................. 19

5.3.1 Undergraduate training programmes .................................................................................... 19

5.3.2 Postgraduate training programmes ....................................................................................... 20

5.3.3 Barriers ................................................................................................................................... 20

6 Recommendations for the methodology that will be used to develop and apply the training tools ... 21

7 General conclusion ............................................................................................................................... 23

8 Annex -‐ Educational and Training opportunities on health communication for health professionals . 24

[4]

1 Summary The European co-‐funded Erasmus+ project H-‐Com aims to develop a comprehensive training curriculum which will be easily replicated across the EU. The aim of this training is to build and strengthen communication skills among medical doctors which will positively influence their work with their patients and their co-‐workers within the health care setting.

Two deliverables of the H-‐Com project focus on health communication education and train-‐ings in Europe. Output 1 includes the report on health communication education and training in Europe describing existing training programs in European countries. Based on these re-‐search findings the project partners develop an online database of health communication ed-‐ucation – “Online database on Communication Training for Health Professionals” in Output 2.

According to the project application and H-‐Com project working plan, Output 1 produces data on educational programmes, courses, formal, non-‐formal and in-‐formal types of training in the field of health communication for all EU member states.

Output 1 directly contributes to the development and application of specific educational tools to improve training opportunities for health professionals in Europe.

Type: Development

Work method: Research, search, research grid and guidelines, State of the Art

reports

Work package title: Health Communication Training for Health Professionals in EU

Starting month: September 2015

Duration: 8 months

Ending: April 2016

Lead partner: Lodz (Poland) -‐ Nofer Institute of Occupational Medicine

Activity Leading Partner: Dresden (Germany) -‐ Technische Universität Dresden

[5]

2 Introduction

2.1 Introduction into the topic Communication skills affect patient outcomes to a great extent. Patients will be able to ad-‐here to the medication and treatment plan through proper prompt questions exerted by the physician. Patient and doctor communication is really important since it is considered to be a structural element for clinical practice. However, communication issues are not well under-‐stood by physicians and therefore not implemented as needed. It is sometimes hard to find courses on health communication at universities or any other educational sectors. Doctors are learning a broad range of essential medical practices; however, they are unable in many of the cases, to communicate effectively with patients. Consequently, the lack of this skill has led to the need of such training programmes. Better health care provision requires health communi-‐cation for a variety of reasons including more efficient diagnosis of the patient’s health prob-‐lem and therefore more effective treatment.

2.2 Summary of description of Output 1 The existing situation regarding health communication training in Europe was explored and described through recording and analysing formal/non-‐formal educational programs and training opportunities, available on different degrees (such as short courses, postgraduate degree, continuing education).

The aim of Output 1 is to provide a European-‐wide comprehensive overview of health com-‐munication education in Europe.

Output 1 follows specific objectives which are:

1. To record education and training opportunities regarding health communication across Europe including courses and degrees at specific levels, as formal and non-‐formal seminars.

2. To analyse the needs and gaps.

3. To identify training and education methodologies and, if available, validation criteria of existing programs.

All of the above objectives have been compiled in the report.

Results of Output 1 lead to a comprehensive overview which aims at revealing the existing opportunities, as well as the needs and gaps of health communication education and training in Europe. It serves as a starting point for Output 2 (Development of an online database in-‐cluding current training opportunities for health professionals in Europe).

Findings from Output 1 therefore provide important information necessary for the develop-‐ment of training tools such as proposed curriculum, duration, type of training programmes and methodologies, as well as the suggestion of a system for health communication validation criteria.

[6]

Output 1 mainly pursues three main indicators. (1) Project partners have to review ≥20 EU countries. (2) The application of research grid and guidelines should be ≥100%. (3) Output 1 consists of five partner reports and one joint report.

3 Methods used

3.1 Research procedure The procedure of the research around H-‐Com was completely based on online search around health communication courses. The first step was to visit online pages and search for relevant courses about health communication and contact information. Subsequently, through e-‐mail contact with a course representative, more information was obtained about the course.

Each partner was allocated with specific countries (including its own) to review, so as to en-‐sure that the situation across Europe would be thoroughly recorded. The Technische Universi-‐tät Dresden (TUD) as lead partner of this output developed research guidelines and grids to collect and categorize information on courses and programmes identified in all countries. Each partner was responsible for and reported findings to activity leading organisation, TUD. The TUD compiled a summary report with findings of all partners.

3.2 Areas of research to be completed by each partner and criteria for H-‐Com database en-‐try Partners were asked:

-‐ To report and document any forms of training programmes, courses etc. for key-‐target group, health professionals,

-‐ which relate to health communication for health professionals that might be offered for example in form of “short courses” or “continuing education” for health experts and

-‐ to collect any other forms of information on training programmes, courses, in-‐formal forms of learning, self-‐guided learning tools as of April 2016 that might be of value and interest for the H-‐Com project.

Key aspects for training and education in health communication that were defined, include:

-‐ Country -‐ Type of training (formal and non-‐formal) -‐ Name of programme in English -‐ Institution (Tertiary, Continuing Vocational Training, Training offered by third Parties,

Volunteer Training Programmes, other) -‐ Degree (continuing education, undergraduate, postgraduate, short-‐courses, other)

[7]

-‐ Intended users (all health professionals, special health professionals (incl. physicians outpatient treatment, physicians inpatient treatment, paediatricians, surgeons, gen-‐eral medical practitioners, ...), health officers, medical students, other)

-‐ Contact information -‐ Language -‐ Duration of the programme -‐ Regular cycle or non-‐regular cycle of the programme -‐ Link to programme or provider web-‐page -‐ Brief description of the training programme (in English and, if possible, in national lan-‐

guage) -‐ Information on or copy of curriculum of training programme/course

3.3 List of countries per partner During the first partner meeting in November 2015 in Lodz, Poland, partners agreed to review >20 European countries. Specifically, each partner was responsible for the own country as well further European countries.

Overview of the reviewed countries per partner:

Name of partner Countries to be covered during research

(as agreed upon during kick-‐off meeting)

NIOM -‐ Nofer Institute of Occupational Medi-‐cine, Lodz, Poland

Poland, Latvia, Lithuania, Estonia, Czech Republic, Belgium

CARDET -‐ Centre for advancement of research and development in educational technology, Nicosia, Cyprus CUT -‐ Cyprus University of Technology, Limas-‐sol, Cyprus

Cyprus, Malta, Italy, Sweden, Finland

ULL -‐ University of La Laguna, San Cristóbal de La Laguna, Spain

Spain, Portugal, France, Denmark, Norway

PROLEPSIS -‐ Institute of Preventive Medicine Environmental and Occupational Health, Ath-‐ens, Greece

Greece, United Kingdom, Ireland, Slovenia, Bulgaria, Croatia and opportunities at an European Level

TUD -‐ Technische Universität Dresden, Dresden, Germany

Germany, Austria, Switzerland, Hungary, Romania, Slovakia, The Netherlands

[8]

4 List of educational and training opportunities on health communication for health profes-‐sionals

Overview by country as of April 2016 Overall, 392 health communication training opportunities were identified:

• Type: 93 formal trainings, 299 non-‐formal trainings (see table 1)

• Institutions (see table 2): o Trainings offered by tertiary Institutions: 140 (e.g. Universities, Medical

Schools) o Trainings offered by third Parties: 242 (e.g. Association of Statutory Health In-‐

surance Physicians, medical association) o Trainings as continuing vocational trainings: 3 o Other: 7

• Degree (see table 3):

o Continuing education (incl. undergraduate modules at medicals schools): 3 o Undergraduate modules at medical schools: 56 (+ several continuous trainings

offered at 35 German medical faculties) o Postgraduate modules at medical schools: 23 o Short-‐courses: 307 o Other: 3

• Intended users (see table 4):

o All health professionals: 250 o Special health professionals (incl. physicians outpatient treatment, physicians

inpatient treatment, paediatricians, surgeons, general medical practitioners, ...): 79

o Health officers: 1 o Medical students: 55 (+ several continuous trainings offered at 35 German

medical faculties) o Other: 7

[9]

Country Formal training Non-‐formal training Total Austria 6 6

Belgium 2 2

Bulgaria 1 1

Croatia 1 1

Cyprus 3 3

Czech Republic 3 3

Denmark 3 5 8

Finland 1 1

France 4 1 5

Germany * 141 141

Greece 7 4 11

Hungary 4 1 5

Ireland 3 5 8

Italy 1 1

Malta 1 1

Netherlands 2 2

Norway 6 6

Poland 12 12

Portugal 1 15 16

Romania 6 6

Slovakia 23 23

Spain 2 36 38

Sweden 2 2

Switzerland 1 1

United Kingdom 52 34 86

EU

3 3

Total 93 299 392

Table 1: Overview type of training. *In addition, continuous trainings were offered at 35 medi-‐cal faculties.

[10]

Country Tertiary Training offered by Third Parties

Continuing Vocational Training

Other Total

Austria

6 6

Belgium 2

2

Bulgaria

1 1

Croatia 1

1

Cyprus 3

3

Czech Republic

3 3

Denmark 6 2 8

Finland 1

1

France 5

5

Germany 21 120 * 141

Greece 7 4 11

Hungary 4 1 5

Ireland 4 4 8

Italy

1 1

Malta

1 1

Netherlands 2

2

Norway

6 6

Poland 3 9 12

Portugal 7 9 16

Romania 6

6

Slovakia

16 7 23

Spain 7 28 3 38

Sweden 2

2

Switzerland 1

1

United Kingdom 58 28 86

EU

3 3

Total 140 242 3 7 392

Table 2: Overview institutions. *In addition, continuous trainings were offered at 35 medical faculties.

[11]

Country Continuing Education Undergraduate Postgraduate Short Courses Other Total

Austria

6 6

Belgium

2

2

Bulgaria

1 1

Croatia

1 1

Cyprus

2 1

3

Czech Republic

3 3

Denmark

2 2 4 8

Finland

1

1

France 1 3 1 5

Germany

*

141 141

Greece

7

4 11

Hungary

4

1 5

Ireland

3

5 8

Italy

1 1

Malta

1 1

Netherlands

2

2

Norway

6 6

Poland 3

9 12

Portugal 2

14 16

Romania 2 4

6

Slovakia

23 23

Spain

2 33 3 38

Sweden

2 2

Switzerland

1

1

United Kingdom

28 11 47 86

EU

3 3

Total 3 56 23 307 3 392

Table 3: Overview degree. *In addition, continuous trainings were offered at 35 medical facul-‐ties.

[12]

Country All health

professionals Special health professionals

Health officers

Medical students Other Total

Austria 6 6

Belgium 2 2

Bulgaria 1 1

Croatia 1 1

Cyprus 1 2 3

Czech Republic 1 2 3

Denmark 6 2 8

Finland 1 1

France 5 5

Germany 141 * 141

Greece 4 6 1 11

Hungary 1 4 5

Ireland 1 4 3 8

Italy 1 1

Malta 1 1

Netherlands 2 2

Norway 3 2 1 6

Poland 2 7 3 12

Portugal 8 7 1 16

Romania 6 6

Slovakia 9 14 23

Spain 17 21 38

Sweden 2 2

Switzerland 1 1

United Kingdom 34 22 28 2 86

EU 3 3

Total 250 79 1 55 7 392

Table 4: Intended users in trainings. *In addition, continuous trainings were offered at 35 medical faculties

[13]

AUSTRIA: Information is available for six training and education training options. These non-‐formal trainings are one or two day seminars for health professionals. One of these trainings focuses on communication with people with other cultural background. Hospitals and medical councils offer the trainings.

BELGIUM: Two training opportunities identified at two universities in Belgium are for medical students including undergraduate education.

BULGARIA: A single, two-‐day course on improving consultation and communication skills in medicine was identified. The course is organized by the Joint International Academies of Re-‐search and Education (JIARE) and offers training on health communication through interactive group works, lectures and practical skills work.

CROATIA: The mapping revealed a single course that took place in 2012. It was held by the Inter-‐University Centre Dubrovnik, an independent international institution for advanced studies structured as a consortium of universities. It was a four-‐day course on patients’ pain and coping with depression and addressed the issue of improving the communication skills of health professionals.

CYPRUS: Three trainings for undergraduate and postgraduate were identified. Although there are no VET courses on health communication for health professionals, both public and private universities offer courses which cover this topic. In Cyprus health communication training programmes are only offered academically via universities.

CZECH REPUBLIC: From the Czech Republic three training opportunities were identified, two of these short courses were based on online contents.

DENMARK: There are eight training opportunities: two for medical students, six short courses are offered for all health professionals.

ESTONIA: Our search did not identify any vocational training opportunities on health commu-‐nication.

FINLAND: The only health communication training programme that was identified was offered by the University of Turku and was first launched in fall 2008.

FRANCE: Formal and non-‐formal training opportunities are offered as continuing education, postgraduate and short courses by different universities. Education outside universities could not be found.

GERMANY: There are a huge number of trainings available in Germany at each level. These include tertiary (continuous education incl. undergraduate and postgraduate courses), but also short courses and others (e.g. workshops). Most of the 141 trainings are further educa-‐tion training and provided by hospitals, universities or academies. Further, undergraduate courses at 35 medical universities are not included because of the high numbers of under-‐graduate trainings.

[14]

GREECE: Of 11 trainings, 7 undergraduate courses in the curriculum of medical schools as well as 4 short courses were identified.

HUNGARY: Four trainings for undergraduates are available at university level. Further, one advanced short course offered by the Magyar Hospice Alapitva in Budapest was found.

IRELAND: Three modules about doctors’ communication skills as part of the undergraduate curriculum at university medical schools were found. There was also a small number (4) of health communication training opportunities provided by third parties. These private organi-‐zations offer short courses and training seminars on health communication for professionals on a regular basis.

ITALY: According to our research, we identified one health communication training pro-‐gramme as short course for health professionals.

LATVIA: Our search did not identify any vocational training opportunities on health communi-‐cation.

LITHUANIA: Our search did not identify any vocational training opportunities on health com-‐munication.

MALTA: In Malta, one health communication training is offered for all health professionals as part of a paid medical training course.

NETHERLANDS: According to our research, we identified two undergraduate level trainings especially for medical students in the Netherlands.

NORWAY: The health communication training (we identified six trainings) is offered mostly at university level for physicians, nurses and physiotherapists.

POLAND: Twelve trainings were identified involved nine short courses (organized by the Main Chamber of Physicians and Dentists) and three in continuing education.

PORTUGAL: Sixteen trainings were identified involved postgraduate courses at master level, continuing vocational training, short courses, and seminars are offered by universities, univer-‐sity hospitals and organisations. The courses are intended for all health professionals. There is an offer from online courses provided by universities.

ROMANIA: We identified six continuing and undergraduate courses for medical students of-‐fered by different universities.

SLOVAKIA: The medical council in Slovakia offers about 23 non-‐formal training opportunities as short course for all or special health professionals.

SLOVENIA: Our search did not identify any vocational training opportunities on health com-‐munication.

[15]

SPAIN: Postgraduate courses, short courses, seminars and others offered by different institu-‐tions. We found about 38 different courses at informal, formal continuing vocational training and postgraduate courses. At pregraduate level for nurses it is also a compulsory subject in all faculties of nursing.

SWEDEN: Educational opportunities around health communication seem to exist in some of the Swedish universities, although our search identified only two trainings. The Universities offering some kind of training on health communication provide limited options and little in-‐formation.

SWITZERLAND: Trainings are offered, but there is little information about type and sort of the trainings and when these trainings are available. Our search includes one postgraduate train-‐ing opportunity.

UNITED KINGDOM: All in all 86 training opportunities were identified. 28 trainings are under-‐graduate modules in medical schools. Eleven postgraduate course on health communication was also found, as well as a great number of short courses (47) focused on promoting the communication skills of health professionals. They were offered mostly by tertiary institutions and by third parties, such as private organizations arranging vocational training seminars or the National Health Service (NHS).

EUROPEAN UNION: On a broader European scale, we identified a conference and a workshop offered by the European Association for Communication in Healthcare about promoting bet-‐ter communication among healthcare professionals and their patients. We also identified a 2012 project funded by the EU Commission. The Health C Project aimed to promote commu-‐nication between health professionals, authorities and patients to better cooperate in crisis situations and transnational emergencies. It provided an educational course in communica-‐tion during an emergency. Health professionals received training on how to communicate effectively and cooperate with colleagues and patients from other European countries in the case of a crisis scenario affecting many EU countries. Furthermore, through the use of an online platform and toolkit resources, health professionals also received training on how to communicate via traditional and social media.

[16]

5 Critical analysis of needs and gaps in the existing training opportunities

5.1 Qualitative interpretation

5.1.1 Undergraduate, postgraduate courses and continued education Students and health professionals have different opportunities to receive a communication training workshop in the respective countries. There are countries providing a lot of trainings at undergraduate and postgraduate level as well as continuing courses and workshops. In other countries trainings on patient-‐doctor-‐communication are not provided. In these coun-‐tries, health professionals communicate with patients without being trained during and after study or vocational training.

For example, for Lithuania, Latvia and Estonia no university level training opportunity was identified.

In Poland it seems that all identified modules are facultative ones. Training curricula in the majority of medical universities do not include obligatory communication-‐related modules, which is a result of shortage of financial and staff resources. Only few of the Polish medical universities offer such activities, but those are limited and only for willing students.

In Austria, Finland, France, Norway, Poland, the Czech Republic, Sweden, Denmark and the Netherlands trainings are rare. In some of the countries, trainings are available at undergrad-‐uate level whereas others focus their trainings at postgraduate level. There seems to be a lack of training opportunities at each level in France. In Greece, seven undergraduate courses were identified. Undergraduate medical school studies in Greece have a duration of 6 years and students start practicing supervised medicine during their last two years. They develop their clinical skills during their 3rd and 4th year; during this time there are courses on how to com-‐municate with patients. Nevertheless these courses are not compulsory and are taken as elec-‐tives. In Cyprus there are only three universities which are based on medical degrees related to H-‐Com. The identified health communication training programme in Finland was one of-‐fered by the University of Turku. In Norway, there are only training opportunities at university level. Medical councils or other institutions do not offer courses on patient-‐doctor communi-‐cation. This demonstrates that such programmes are not made available outside academic education, which could indicate a lack of such training programmes in the vocational sector. Based on the research in Sweden, health communication is not widely introduced into univer-‐sities since there were a limited number of courses available and little or no information on the course content are known. A training programme offered by the Lund University is the most relevant course on health communication and provides fairly good course material for medical students. In the Netherlands, trainings focus on undergraduate students to teach them in communication skills. Students are therefore familiar with doctor-‐patient-‐communication before starting their career. There is still a huge gap that needs to be filled by all Swedish universities, especially for students who are not familiar with the language. Train-‐

[17]

ings for students on undergraduate level could not be identified in Austria; they are no part of the curriculum. Trainings concentrate on postgraduate level there.

The researcher was able to contact a spokesperson of the Ministry of Health in Italy who in-‐formed her that there are no health communication training programmes for health profes-‐sionals in Italy. Therefore there is a need for health communication training programmes among health professionals in Italy.

In Belgium, it seems that communication-‐related modules are fully incorporated in the train-‐ing curricula of medical universities. In Ireland we identified a 2nd year university course during which medical students receive training on how to improve communication skills with their patients. The course includes workshops and role playing activities.

In Malta the post-‐graduate medical training programme is largely based on the United King-‐dom Foundation Programme. The availability of health communication training programmes in Malta is more salient given that it is provided both academically and also vocationally. In Germany it’s a must-‐attend event for students within the framework of the degree course. It is offered by 35 faculties in Germany (for example at the Medical Faculty, Technische Universi-‐tät Dresden).

In the United Kingdom, 28 undergraduate and 11 postgraduate programs were identified. Two of the undergraduate courses dealt explicitly with clinical communication skills through all four years of training, while the other is offered during the 4th year of studies. At the post-‐graduate level, the courses provide a more thorough training on medical communication skills via specialized lectures, workshops and tutorials.

5.1.2 Short term courses and other training opportunities We identified more than 300 health communication training opportunities in the form of short courses. Most were one or two day study courses offered by professional organizations of the medical sciences specializing in vocational training for health professionals, as well as by universities.

There are a few courses available in the educational sector in Cyprus; however it is hard for future students to gain more information regarding the course content and entry require-‐ments. This is due to the non-‐sufficient vocational training programmes which will help the upcoming students to cope with the communication difficulties between themselves and pa-‐tients. There is also a lack of training opportunities in Sweden (seminars, training pro-‐grammes) for professionals that are currently working in the health sector to be informed and updated around the Health Communication principles. In Greece, Bulgaria and Croatia the number of findings was small. The only clearly defined health communication training oppor-‐tunity identified was in Bulgaria in the form of a two-‐day course to improve communication and consultation skills in medicine. In Greece, four short courses including a five-‐day confer-‐

[18]

ence and a one-‐day workshop were identified. The conference was within a broader medical context and only briefly discussed the matter of health communication, while the workshop examined ways to promote the doctor-‐patient relationship. In Croatia, a four-‐day course dis-‐cussed the issue of communication training of health professionals in coping with patients’ chronic pain and depression. In Denmark, all health professionals have the opportunity to at-‐tend 1-‐day seminars or seminars over one semester.

Most of the training programmes are provided as courses in Portugal. Health communication does not play a role in undergraduate courses and therefore students are not familiar with the topic and how to communicate with patients. In Slovakia and Spain, information about how to effectively communicate with patients can be obtained in short courses and seminars. A small number of courses are offered postgraduate.

The majority of these courses were found in the United Kingdom, Ireland and Germany. Since it is necessary for health professionals to develop professional skills through the continuous personal development (CPD) scheme, a sufficient number of health communication training opportunities were identified in these countries. Most were offered by third parties (private organisations specializing in education and training seminars) or the NHS and its affiliates. These courses aim to improve health professionals’ communication skills, such as empathy, “layman’s term language”, talking about bad news or end of life prospects, dealing with diffi-‐cult situations and active listening to promote better communication between their patients and their colleagues. There are a huge number of short courses, workshops and seminars ex-‐isting for medical doctors and further medical professionals. More than 100 education pro-‐grammes have been found within the search. Many of them are 1-‐day courses and focusing on a special topic and not patient-‐doctor-‐communication in general.

Short courses, workshops or seminars seem to be a quite popular way of providing training especially for postgraduate students. They are offered either as stationary events or on-‐line courses.

5.2 Positive examples In the United Kingdom and Ireland the situation is quite different as there is a plenty of avail-‐able training opportunities. One could argue that most of these courses have high fees, which could deter some health professionals from registering.

In Germany it is mandatory for students to attend courses focusing on patient-‐doctor-‐communication. Universities, academies and medical councils often provide continuing educa-‐tion. Physicians have to attend further courses every year and have the possibility to train communication with their patients. The situation on trainings is very well in Germany. Stu-‐dents as well as physicians should be familiar with the topic. Nevertheless, training courses on health communication do not always have a high priority.

[19]

At EU level we identified a specific association specializing in healthcare communication train-‐ing, the European Association for Communication in Health Care (EACH), but it mostly targets academics, teachers and educators of healthcare professionals.

5.3 Gaps and Needs This search helped us map existing health communication training opportunities. It also al-‐lowed us to identify potential gaps and needs in this field which we would hope to tackle through the H-‐Com project. Overall, search and analysis of health communication training programmes illustrate that students, residencies and specialists do not have the possibility to train their communication skills in order to successfully communicate with patients. Most of the trainings are short-‐term seminars (1-‐ or 2-‐day seminars). These trainings do not provide detailed technical skill and practical exercises (such as role-‐playing activities). Altogether, there is still a need of continuous training opportunities. In some countries neither under-‐graduate nor postgraduate trainings are available. Often training is not mandatory. It is neces-‐sary to offer health communication training during education as well as for medical specialists. Comprehensive training can be attended by students and physicians in Germany. But, special-‐ists have to be motivated to attend these postgraduate trainings. Conferences are less rec-‐ommended for communication due to inappropriate circumstances (e.g. very short presentation). The question arises of how suitable it is to proceed in this way.

Concluding, students and physicians need undergraduate as well as postgraduate training continuously. Target groups need to be motivated and willing to participate in trainings (also including role-‐playing activities).

5.3.1 Undergraduate training programmes Undergraduate study programmes are totally missing in some countries (such as Latvia and Lithuania) or it was not possible to find them. In other countries, attending training pro-‐grammes is possible, particularly voluntary or mandatory.

The lack of communication skills has led to the need of such training programs in some Euro-‐pean countries. Better health care provision requires health communication for a variety of reasons including more efficient diagnosis of the patient’s health problem and therefore more effective treatment. This is due to the non-‐sufficient vocational training programmes which will help the upcoming students to cope with the communication difficulties between them-‐selves and patients. Medical students are offered communication skills modules during their undergraduate studies, but these are not compulsory and taken as electives in Greece. Medi-‐cal and nursing students are not taught the explicit ‘need’ to obtain these skills in their ca-‐reers. Furthermore, the medical conference we included only briefly mentioned the need for good doctor-‐patient communication during a thirty-‐minute plenary lecture.

[20]

5.3.2 Postgraduate training programmes Search and analysis show that both training on postgraduate level and training on undergrad-‐uate level is offered insufficiently. Starting with communication short courses after graduating from studies is too late. Postgraduate trainings are not known or present in all considered European countries.

The situation is not so different in, for example, Bulgaria, Croatia, Hungary, Italy, Czech Repub-‐lic, Cyprus, Malta, Sweden, the Netherlands and Slovenia, were vocational health communica-‐tion training opportunities are almost non-‐existent. A single two-‐day course was identified in Bulgaria, which was organized by a foreign organisation from the United Kingdom. There is also a lack of training opportunities (seminars, training programmes) for professionals in Swe-‐den that are currently working in the health sector to be informed and updated around the Health Communication principles. In Greece, for example, it is not obligatory for health pro-‐fessionals to develop professional skills through continuous training. This in turn has a nega-‐tive impact on the available vocational training opportunities. The health communication training programme that was identified in Finland was one offered by the University of Turku. The search for Switzerland shows that there is limited information about training pro-‐grammes. The homepage of the medical council has a list with information about further training centers. Unfortunately, the database offering information about courses is for inter-‐nal use only.

These examples demonstrate that such programmes are not made available outside academic education, which could indicate a lack of such training programs in the vocational sector.

5.3.3 Barriers In some cases language barriers make the search more difficult. Partners did not speak all Eu-‐ropean language. Therefore, available information (training programmes) has not been found. The following paragraph shows exemplarily language problems in several countries.

The research for health communication training programmes was challenging mainly due to the lack of information in English language. This means that if there are such programmes in Finland they are probably only provided in Finnish language, which makes it hard for the re-‐searcher to identify them. The language barrier was again a difficulty that did not permit to evaluate the whole picture of health communication training programmes in Malta. There is a need for health communication training programmes among health professionals in Italy. Ac-‐cording to our research, Italy does not seem to have health communication training pro-‐grammes for health professionals. Lack of information available in English: The majority of information regarding health training was in Italian language which made it difficult for the researcher to identify the target of the search. Vocational education is specific to the Italian training system (CVET). Online information provided in Sweden was not clear and English lan-‐guage was not available (information was only displayed in Swedish).

[21]

Additionally, only three out of seven administration offices of universities responded to e-‐mails, providing the information that had already been available online. Much information is available in French so that there was a language problem like in other countries.

Assuming the above would mean that using the internet is a useful way of identifying such programmes.

There are cases where communication-‐related contents are included in the relevant university curricula, however, even then, this is often either not explicitly specified, so no relevant doc-‐umentation exists, or is just vaguely mentioned during other courses (e.g. sociology, psychol-‐ogy).

It is likely that information about health communication training programmes is provided out-‐side the online environment and in the native language of the country where it is being of-‐fered.

There were several difficulties such as delays in responding to our e-‐mails, as well as lack of module descriptions on the relevant modules around health communication. Also, it was not possible to find the course leaders for each course as well as their contact details (e-‐mail or telephone number).

There is a multitude of contents available online regarding communication between doctors and patients; however, the majorities are scientific articles, popular science articles, blog en-‐tries, interviews, but a very little number of more elaborate contents.

6 Recommendations for the methodology that will be used to develop and apply the train-‐ing tools

The overview on needs and gaps in health communication training opportunities as well as the positive examples lead to suggestions. These suggestions focus on

-‐ Who is experienced in teaching communication skills (training providers)? -‐ When should trainings be offered (at which levels)? -‐ Who needs training? -‐ Which training methods can be used (online,…)?

Answering these questions lead to the following recommendations.

Before doctors can take part in training, they need an overview about training possibilities via an information platform showing upcoming training opportunities (date, content, place, free of charge or not, advanced training points). Trainings for health professionals or for anyone

[22]

interested in health communication would be really useful for the patients’ treatment and health quality.

The search of training programmes and the evaluation of these trainings allow drawing con-‐clusions for the development of training material.

Where should training opportunities be offered?

-‐ At university – lecture and practical training for students -‐ At university – postgraduate courses -‐ Medical council – offer for practicing physicians -‐ External provider/lecturer – offer for practicing physicians and nurses -‐ H-‐Com online platform

In order to provide an “Online database on Communication Training for Health Professionals” in Output 2 there is the consideration of a dynamic and interactive database where institu-‐tions could add their training offers. This would contribute to overcome barriers such as lan-‐guage problems.

What is recommended to improve patient-‐doctor-‐communication?

-‐ Material for an introduction of relevant courses at medical universities (elective or mandatory), medical councils and other providers

-‐ Open days for the students and health professionals in order to get informed about the health communication training

-‐ Free entrance seminars for all health professionals will be a good strategy to attract new physicians and to help them get in touch with any new features or updates in health communication sector

-‐ Material accessible on online website with full description of the modules, including de-‐tailed explanation of the entry requirements

-‐ Full description of course curriculum and content as well as offering the chance to for-‐eign health professionals to get informed about the course content in English and entry requirements.

-‐ Introduction of health communication into universities by providing an 8-‐week voca-‐tional training through the summer period in order to help doctoral students as well as health professionals learn more about health communication.

[23]

How could an assessment be?

To carry out assessments the following should be used:

-‐ Written assessments -‐ Clinical supervision -‐ Educational supervision -‐ Case-‐based discussions -‐ Supervised learning events (observation of procedural skills, mini-‐clinical evaluation

exercises) -‐ Assessment should receive multi-‐source feedback (i.e. from doctors, nurses, educators

and administrative staff).

What were the open questions?

-‐ To offer ‘health communication training’ as part of a paid postgraduate medical train-‐ing programme or

-‐ To offer ‘health communication training’ free of charge?

It is important to develop training material, but it is also necessary to motivate students and specialists to attend the training in order to improve their communication skills. Students and physicians have to be aware of the importance of these skills and therefore the trainings. Edu-‐cating continuous technical information as well as practical exercises are necessary.

7 General conclusion The situation is different in Europe. Training programmes still exist in most of the countries; however, there are differences in quality and quantity. The possibility to attend trainings is not sufficient in Europe. Therefore developing health communication trainings that can be used all over Europe is of utmost importance. That search and analysis of existing training op-‐portunities will be the basis for the development of the HCOM training programmes.

[24]

8 Annex -‐ Educational and Training opportunities on health communication for health pro-‐fessionals

Entry A_1: Constructive interaction with other cultures Country Austria Type of training non-‐formal Training Name of programme (national lan-‐guage)

Konstruktiver Umgang mit anderen Kulturen

Institution name Akademie der Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

[email protected] NÖ Landeskliniken-‐Holding Daniel Gran-‐Straße 48 3100 St. Pölten Österreich

Duration oft the programme 2 days regular cycle or nonregular cycle of the program

n/a

Link to programme or provider web-‐page

https://www.arztakademie.at/

brief description of the training programme (in national language and in English) Constructive interaction with other cultures Konstruktiver Umgang mit anderen Kulturen Entry A_2: Effective communication by management of individual speech and voice Country Austria Type of training non-‐formal Training Name of programme (national lan-‐guage)

Erfolgreiche Kommunikation durch Management des eigenen Sprechens und der Stimme

Institution name Akademie der Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

[email protected] NÖ Landeskliniken-‐Holding Daniel Gran-‐Straße 48 3100 St. Pölten Österreich

[25]

Duration oft the programme 1 day regular cycle or nonregular cycle of the program

n/a



brief description of the training programme (in national language and in English) Connections between body, posture, breathing and articulation. Training the voice, correct breathing Zusammenhänge zwischen Körper, Haltung, Atmung und Artikulation, Schulung der Stimme, die richtige Atmung Entry A_3: Handling with "difficult" patients Country Austria Type of training non-‐formal Training Name of programme (national lan-‐guage)

Umgang mit "schwierigen" Patienten

Institution name Akademie der Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Bernadette Butzendobler

[email protected] Ärztekammer für Wien Zentrum für Allgemeinmedizin Weihburggasse 10-‐12 1010 Wien Österreich


n/a



brief description of the training programme (in national language and in English) The workshop helps to respond and change undesired patient behavior and to provide effective doctor-‐patient communication. Im Workshop geht es darum unerwünschtes Verhalten von Patienten anzusprechen und zu verändern, und gleichzeitig eine tragfähige Arzt-‐Patientenbeziehung zu erhalten. Außerdem werden mögliche Reaktionen auf Vorwürfe und Unzufriedenheit seitens der Patienten besprochen. Nach kurzem theoretischen Input werden die Inhalte anhand praktischer Beispiele mit den Teilnehmern vertieft.

[26]

Entry A_4: Psychosocial first aid -‐ communication in emergencies Country Austria Type of training non-‐formal Training Name of programme (national lan-‐guage)

Psychosoziale Erste Hilfe -‐ Kommunikation in Notfallsituationen

Institution name Akademie der Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Anna Lorenz

[email protected] Salzburger Landeskliniken, SALK St. Johanns-‐Spital/LKH Sbg., Paracelsus Univ.Bildungszentrum Müllner Hauptstraße 48 5020 Salzburg Österreich

Duration oft the programme n/a regular cycle or nonregular cycle of the program

n/a


http://www.dfpkalender.at/public-‐dfpkalender/viewEvent.jsf?id=538016

brief description of the training programme (in national language and in English) n/a n/a Entry A_5: Doctor-‐patient communication Country Austria Type of training non-‐formal Training Name of programme (national lan-‐guage)

Arzt-‐Patienten-‐Kommunikation

Institution name Ärztekammer Salzburg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Conny Ruhland

[email protected] Ärztekammersaal Faberstraße 10 5020 Salzburg Österreich


n/a

[27]


http://www.aeksbg.at/wirtschaftundkommunikation

brief description of the training programme (in national language and in English) n/a Entry A_6: Organ donation -‐ conversation with relatives Country Austria Type of training non-‐formal Training Name of programme (national lan-‐guage)

Organspende -‐ Das Gespräch mit den Angehörigen

Institution name Akademie der Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Barbara Schleicher

[email protected] Gesundheit Österreich GmbH -‐ Geschäftsbereich ÖBIG Stubenring 6 1010 Wien Österreich


n/a



brief description of the training programme (in national language and in English) Training for staff of intensive care units. Contact with bereaved relatives, simulation of conservation with relatives (news of sb.'s death ,organ duration). Schulung des Intensivpersonals im Umgang mit trauernden Angehörigen, Simulation von Angehörigengesprächen (Todesnachricht, Organspende) Entry B_1: Clinical and communicative skills Country Belgium Type of training formal Training Name of programme (national lan-‐guage)

Clinical and communicative skills

Institution name Universiteit Antwerpen Institution type Tertiary Degree Undergraduate Intended Users medical students

[28]

Contact information http://www.uantwerpen.be/roy-‐remmen, http://www.uantwerpen.be/paul-‐vanroyen, http://www.uantwerpen.be/johan-‐wens n/a n/a

Duration oft the programme Contact hours: 50, Credits: 6, Study load (hours): 168

regular cycle or nonregular cycle of the program

regular cycle


https://www.uantwerpen.be/popup/opleidingsonderdeel.aspx?catalognr=3009GENHUI&taal=en&aj=2016

brief description of the training programme (in national language and in English) Course contents: The skills are described in the interuniversity document 'Final objectives of the family medicine training' and are listed in the first and second part of the Assessment List. The aspects of medical problems, which have to be solved by a general practitioner, are mentioned in the fourth part of this list. The trainees receive these documents at the start of their vocational training. Entry B_2: Physician and society 4 Country Belgium Type of training formal Training Name of programme (national lan-‐guage)

Physician and society 4

Institution name Universiteit Antwerpen Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information http://www.ua.ac.be/main.aspx?c=guido.vanhal

n/a n/a

Duration oft the programme Contact hours: 38, Credits: 3, Study load (hours): 84


regular cycle


https://www.uantwerpen.be/en/staff/kristin-‐hendrickx/education/

brief description of the training programme (in national language and in English) Following topics will be handled during this learning line: Introduction in the organisation of the healthcare in Belgium, The Belgian National Institute for Health and Invalidity Insurance (‘Rijksinstituut voor Ziekte-‐ en Invaliditeitsverzekering’), Financing of the healthcare, Organisation of the authorities concerning healthcare in Belgium, Belgian particularities concerning healthcare, Belgian healthcare and comparison with other countries, Medical sociology: theory applied to a specific example, Health behaviour: participating in cancer-‐

[29]

screening, Health economics: determinants of health and health production, Health economics: demand and supply on the market of health and care, Health economics: health-‐related quality of life, Health economics: assessment and evolution of healthcare costs, Health economics: Concepts cost-‐effectiveness, cost-‐utility and cost-‐benefit ratio, Health economics: Economic evaluation as an instrument for decision making, Health economics: Tensions between efficiency and equity, Concepts migration, history of migration and culture, Epidemiology of medicine in different cultures, Differential effects of treatment in different cultures, Intercultural communication and mediation, Context wherein certain ethnical groups live, Influence of origin of the patient on his/her ideas about health, sickness, healthcare, reference framework, norms and values, Becoming conscious of own ideas about health, healthcare, reference framework, norms and values, Learning to recognise own prejudices and tendencies to stereotype, Regulations and healthcare concerning asylum seekers and illegals, Traditional medical practices Entry BG_1: Improving Communication and Consultation Skills in Medicine Course Country Bulgaria Type of training non-‐formal Training Name of programme (national lan-‐guage)

Improving Communication and Consultation Skills in Medicine Course

Institution name Joint International Academies of Research and Education (JIARE)

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Lynda Richardson

Phone: +44 845 0606202 Email: [email protected] n/a


non-‐regular cycle


http://www.jiare.org.uk/courses-‐conferences/improving-‐communication-‐and-‐consultation-‐skills-‐in-‐medicine/

brief description of the training programme (in national language and in English) Good communication and consultation skills are very important in medical and health care. Effective doctor-‐patient communication is a central clinical function in building a therapeutic doctor-‐patient relationship, which is the heart and art of medicine. This is essential in the delivery of high-‐quality health care. Much patient dissatisfaction and many complaints are due to breakdown in the doctor-‐patient relationship. However, many doctors tend to overestimate their ability in communication. Over the years, much has been published in the literature on this important topic. We review the literature on doctor-‐patient communication. The course on Improving Communication and Consultations Skills is designed to equip

[30]

healthcare professionals and students with the knowledge and understanding in order to face the challenges in health and medical practice in dynamic World. Entry CR_1: The limits of pain and how to cope with depression Country Croatia Type of training non-‐formal Training Name of programme (national lan-‐guage)

The limits of pain and how to cope with depression

Institution name Inter University Centre Dubrovnik Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a

Duration oft the programme 4 day course (27 – 30 June 2012) regular cycle or nonregular cycle of the program



http://www.iuc.hr/course-‐details.php?id=701

brief description of the training programme (in national language and in English) Course description: Topics: Neurobiology of pain, Person centered pain management, Communication skills, Cancer pain -‐ how to provide optimal management of "total pain, Pharmacotherapy in pain management, Psychological approaches in pain management

Entry CY_1: Patient and Doctor Country Cyprus Type of training formal Training Name of programme (national lan-‐guage)

Patient and Doctor

Institution name University of Nicosia Medical School (in collaboration with St George's University of London)

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a

n/a n/a

Duration oft the programme Four main themes underpin the course and feature throughout the four years Patient and Doctor runs through the 4 year course.

[31]


regular cycle


http://www.nicosia.sgul.ac.cy/introduction-‐to-‐programme/curriculum/course-‐structure/

brief description of the training programme (in national language and in English) Through this theme, students are equipped with the skills used by a doctor during direct patient contact. Learning will develop the clinical, communication and interpersonal skills necessary for medical practice. Entry CY_2: Clinical Appointments (I & II) & Clinical Skills (I& II) Country Cyprus Type of training formal Training Name of programme (national lan-‐guage)

Phase II of Bachelor in Clinical Medicine

Institution name University of Cyprus Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a

n/a n/a

Duration oft the programme (Phase II lasts for 2 years-‐Year 2 and Year 3). The relevant courses-‐ Clinical Appointments (I & II) & Clinical Skills (I& II), would only last one semester each.


regular cycle


http://www.ucy.ac.cy/medical/en/admissions/12-‐en-‐articles/top-‐menu#CoursesListII

brief description of the training programme (in national language and in English) The main aim of Phase II is to prepare students for Phase III and Clinical Medicine. More specifically, knowledge that must be acquired includes, amongst other behaviour and relationships between parties involved in the practice of medicine and their interaction, Skills that are taught and must be acquired by students are: -‐taking of medical history, -‐blood pressure measurement, venepuncture, urinary bladder catheterisation, etc., -‐basic patient communication skills, -‐time and work management. Entry CY_3: Medical Humanities and Communication Skills Country Cyprus Type of training formal Training

[32]

Name of programme (national language)

Medical Humanities and Communication Skills

Institution name European University Cyprus Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information n/a

n/a n/a

Duration oft the programme 1 semester (3 months) regular cycle or nonregular cycle of the program

regular cycle


http://www.euc.ac.cy/images/media/assetfile/MED223.pdf

brief description of the training programme (in national language and in English) Upon completion of the course, part of the course goals are for the students to: -‐ Establish effective interpersonal communication which facilitates the relationship with the patients themselves, their families and the social milieu, by considering and taking into account any existing cultural diversity, by identifying any exogenous interference in communication and by conveying properly any negative news. -‐ Demonstrate expertise regarding the models of clinical relationships, interviews and verbal and non-‐verbal communication. Entry CZ_1: IMED-‐KOMM-‐EU "Intercultural communication about health in Europe" Country Czech Republic Type of training non-‐formal Training Name of programme (national lan-‐guage)

IMED-‐KOMM-‐EU "Interkulturní zdravotnická komunikace v Evropě"

Institution name IMED-‐KOMM-‐EU Interkulturní zdravotnická komunikace v Evropě

Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:

pediatricians, surgeons, general medical practitioners, ...)

Contact information n/a n/a n/a

Duration oft the programme Not specified regular cycle or nonregular cycle of the program

Non-‐regular


http://imed-‐komm.jcu.cz/

brief description of the training programme (in national language and in English)

[33]

Project description: The EU supported project IMED-‐KOMM-‐EU – Intercultural Medical Communication in Europe -‐started in October 2012 under the direction of IIK Institute for Intercultural Communication inc. (Ansbach, Berlin, Jena, Erfurt) within the framework of the LEONARDO ITP Programme of the European Commission with partners from Bulgaria, the Czech Republic, Hungary, and Slovakia. Project Objectives: Objectives of the proposed project are primarily: the development, but especially the systematization, modernization, testing, correction, valorization and sustainable distribution of modern, innovative learning materials, including those of language learning, tests and certification techniques (ECL) for the intercultural professional communication of foreign doctors and further medical staff in the countries of the Consortium and in other European Member States. The courses will much better enable the target groups to take advantage of the possibilities of communicating within Europe and of doing cross-‐border work in the EU Member States. Based on the consortium’s own research and an analysis of the requirements and the teaching experience, the materials developed in the transfer projects as well as other materials will be systematized, updated and applied, integrated into a new, customized learning environment. Thus they will be turned to practical use for adult education, for vocational training, and training within the five complete blended learning courses mentioned above. The main products are five modern, interconnected Web pages and teacher's guides in German, Bulgarian, Hungarian, Slovak, and Czech. Practical modules provide complex exercises of medical communication carried out both online and offline. Entry CZ_2: Effective and commiserate communication with patients Country Czech Republic Type of training non-‐formal Training Name of programme (national lan-‐guage)

Efektivní a empatická komunikace s pacientem

Institution name Verlag Dashöfer, Aalborg University Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected].

n/a n/a

Duration oft the programme 4 hours regular cycle or nonregular cycle of the program

Non-‐regular


http://www.kursy.cz/efektivni-‐a-‐empaticka-‐komunikace-‐s-‐pacientem-‐productsmeek/

brief description of the training programme (in national language and in English) The seminar is designed for doctors -‐ both practical and specialist doctors, dentists, nurses and others interested in this issue. Seminar objective: Effective and compassionate medical professionals communication with the patient or his relatives is an extremely important part of medical care. Induces trust and promotes feelings of safety and contentment. The aim of this training is to help medical professionals to effectively and empathetically to communicate with their patients, and also advise you on how to communicate with patients with disabilities

[34]

or aggressive and problematic patients. The seminar contents: Fundamentals of Nonverbal Communication: body language -‐ posture, facial expressions, gestures, distance communication, essential for interpersonal communication, spell first impression, working with patients separately, pain as a separate communication, verbal communication, A few notes on the rhetoric, Correct Speech -‐ base communication, what's voice betrays, correct speech, word as medicine; Communication with sensory disabilities patients, blind, deaf, deafblind, Communication with patients with loss of speech; Empathy in the work of nurses: We can be empathetic and what empathy mean? empathetic communication (nonviolent communication), Professional empathy Seminář je určen: Seminář je určen pro lékaře -‐ praktické i odborné lékaře, stomatology, nelékařské zdravotnické pracovníky a další zájemce o tuto problematiku. Cíl semináře: Efektivní a empatická komunikace zdravotníků s pacientem, případně jeho příbuznými, je mimořádně důležitou součástí léčebné péče. Navozuje vzájemnou důvěru a podporuje pocity bezpečí a spokojenosti. Cílem tohoto školení je pomoci zdravotníkům efektivně a empaticky komunikovat s jejich pacienty, a také poradit, jak komunikovat s pacienty s postižením či agresivními a problematickými pacienty. Obsah semináře Základy neverbální komunikace: řeč těla – postoj, mimika, gesta, distanční komunikace, zásadní význam pro mezilidskou komunikaci, kouzlo prvního dojmu, v práci s pacienty zvlášť, bolest jako zvláštní komunikace; Verbální komunikace: několik poznámek z rétoriky, správná mluva – základ dorozumívání, co všechno prozrazuje hlas, správná mluva, slovo jako lék; Komunikace se smyslově postiženými pacienty: nevidomí, neslyšící, hluchoslepí, komunikace s pacienty se ztrátou řeči; Empatie v práci ošetřovatelů: umíme být empatičtí a co epatie znamená? empatická komunikace (nenásilná komunikace), profesionální empatie Entry CZ_3: The communication with dying patients and their relatives Country Czech Republic Type of training non-‐formal Training Name of programme (national lan-‐guage)

Komunikace s umírajícím pacientem a jeho blízkymi

Institution name Cesta domů Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information [email protected] n/a n/a

Duration oft the programme N.A. regular cycle or nonregular cycle of the program

n/a


http://elearning.cestadomu.cz/komunikace-‐s-‐pacientem-‐a-‐blizkymi.html


[35]

Communicating with dying patients and their loved ones: Communication doctors and nurses with patients is the foundation of good health care at all. At a time when the patient is at the end of life occurs for both him and all his loved ones and caregivers particular time. Everything is being done and said is very important and has special weight. It may be for treating and accompanying persons difficult, but also very rewarding. Learned that this important time to help fill the well, it is good to know some basic principles of communication with patients and their families. Each person is unique and his relatives and also need to be sensitive to these basic principles and creatively develop. Good palliative care giving as much room as a sick person, maximum respect his wishes and needs. It offers besides medical and nursing care truthful and sensitive communications, providing social, psychological and spiritual support and holistic accompaniment of the patient and his family. Good communication can help fight shortage of time and decrease difficulties to help improve the quality of life of the dying and their families. We must always bear in mind that we are entering into the life of the patient and his family for a little while. Yet some things we can and should do: Prepare the patient and family on the changes that will come, Give space for voicing the needs of all kinds, Respond to the needs and wishes expressed, Identifying and respecting their values Komunikace s umírajícím pacientem a jeho blízkými: Komunikace lékaře a sestry s pacientem je základem dobré zdravotní péče vůbec. V době, kdy je pacient na konci života, nastává jak pro něj, tak pro všechny jeho blízké a pečující osoby zvláštní čas. Všechno, co je konáno a řečeno, je velmi důležité a má zvláštní váhu. Může to být pro ošetřující a doprovázející osoby těžké, ale i velmi obohacující. Abychom mohli tento důležitý čas pomoci dobře naplnit, je dobré znát některé základní zásady komunikace s pacientem a jeho rodinou. Každý člověk je jedinečný a jeho blízcí též a je třeba na to citlivě reagovat a tyto základní zásady tvořivě rozvíjet.Dobrá paliativní péče dává co největší prostor nemocnému člověku, maximálně respektuje jeho přání a potřeby. Nabízí vedle lékařské a ošetřovatelské péče pravdivou a citlivou komunikaci, poskytuje sociální, psychickou a duchovní podporu a celostní doprovázení nemocného i jeho rodiny. Dobrou komunikací můžeme vzdor krátícímu se času a přibývání fyzických nesnází pomoci zlepšit kvalitu života umírajícího člověka a jeho blízkých. Musíme vždy mít na paměti, že vstupujeme do života pacienta i jeho rodiny jen na malou chvíli. Přesto některé věci můžeme a máme konat: Připravovat pacienta i rodinu na změny, které přijdou, Dát prostor pro vyslovení potřeb všeho druhu, Reagovat na vyslovené potřeby a přání, Poznávat a respektovat jejich hodnoty Entry DK_1: Bachelors of Medical Science, Module 1.5 Introduction to communication and collaboration Country Denmark Type of training formal Training Name of programme (national lan-‐guage)

Modul 1.5 Introduktion til kommunikation og samarbejde

Institution name Aalborg University Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a

n/a

[36]

n/a Duration oft the programme 1 semester regular cycle or nonregular cycle of the program

regular cycle


http://www.aau.dk/uddannelser/bachelor/medicin

brief description of the training programme (in national language and in English) Translated from Danish: Describe how the "help-‐seeking behavior "may be affected; Describe what is meant by patient-‐centered care; Demonstrate knowledge of medical patient confidentiality; Have knowledge of professional standards for doctors and medical students; Explain the learning theorie Entry DK_2: ANALYSING COMMUNICATION IN HEALTHCARE SETTINGS Country Denmark Type of training non-‐formal Training Name of programme (national lan-‐guage)

ANALYSING COMMUNICATION IN HEALTHCARE SETTINGS

Institution name Danish Institute of Humanities and Medicine (DIHM), Faculty of Humanities and the Faculty of Medicine at Aalborg University, Denmark

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

n/a n/a

Duration oft the programme 3 days (24–27 AUGUST 2015) regular cycle or nonregular cycle of the program

non regular


http://www.phd.hum.aau.dk/courses-‐events/view/2nd-‐dihm-‐summer-‐school-‐24-‐27-‐august-‐2015.cid177254

brief description of the training programme (in national language and in English) This intensive course is specifically targeted at researchers and professionals within the broad healthcare field. The course will offer exposure to different analytical frameworks, covering micro and macro perspectives on both oral and written data in a range of healthcare sites. Each day is divided into presentations from the course leader followed by group work involving a practical hands-‐on approach. There will be opportunities for participants to discuss their ongoing research (in the form of data sharing and consultations), and those who are at an advanced stage of their research are encouraged to bring along a poster for display during the Summer School.

[37]

Entry DK_3: Master of Science in Public Health Country Denmark Type of training non-‐formal Training Name of programme (national lan-‐guage)

Master of Science in Public Health

Institution name Syddansk Universitet Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information n/a

n/a n/a

Duration oft the programme 2 years regular cycle or nonregular cycle of the program

regular cycle


http://www.sdu.dk/en/uddannelse/kandidat/folkesundhedsvidenskab

brief description of the training programme (in national language and in English) knowledge about consumption behaviour and how this behaviour can be influenced towards more healthy consumption patterns by use of mass and personalized communication. ability to independently select and apply theories that are relevant to describe, characterize and analyze a specific health communication problem related to behaviour and consumption Entry DK_4: Communicating with a patient and a relative: how to develop our skills Country Denmark Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communicating with a patient and a relative: how to develop our skills

Institution name The European Cancer Rehabilitation & Survivorship Symposium (ECRS) 2016


n/a n/a


non regular


https://www.cancer.dk/ecrs/program-‐2016/workshop-‐program/


[38]

This one day experiential workshop provides an introduction to the issue of improving health care professionals’ communication skills when communicating with patients and their relatives. Participants will be introduced to communication skills which are essential in order to include a relative in an interview. Teaching methods designed to improve communication skills will be described: techniques (learner-‐centred, skills-‐focused, practice-‐oriented) will be discussed. The usefulness of role-‐plays with immediate feed-‐backs will be emphasized. Effective manualized training programs that have been tested in randomized controlled studies conducted in Brussels for physicians and nurses will be presented. During the workshop participants will have the opportunity to test the type of role-‐playing exercises used in these studies. In addition, a detailed description of these studies and the contents of the training sessions will be provided. Entry DK_5: OOL / 3RD DIHM SUMMER SCHOOL; 3RD DIHM SUMMER SCHOOL: ANALYSING COMMUNICATION IN HEALTHCARE SETTINGS Country Denmark Type of training non-‐formal Training Name of programme (national lan-‐guage)

OOL / 3RD DIHM SUMMER SCHOOL 3RD DIHM SUMMER SCHOOL: ANALYSING COMMUNICATION IN HEALTHCARE SETTINGS

Institution name Aalborg University Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information n/a

n/a n/a

Duration oft the programme 27 June to 1 July 2016 regular cycle or nonregular cycle of the program

regular cycle


http://www.communication.aau.dk/research/dihm/events/comet2016/3rd_dihm_summer_school/

brief description of the training programme (in national language and in English) This intensive course is specifically targeted at researchers and professionals within the broad healthcare field. The course will offer exposure to different analytical frameworks, covering micro and macro perspectives on both oral and written data in a range of healthcare sites. Each day is divided into presentations from the course leader followed by group work involving a practical hands-‐on approach. There will be opportunities for participants to discuss their ongoing research (in the form of data sharing and consultations), and those who are at an advanced stage of their research are encouraged to bring along a poster for display during the Summer School. Entry DK_6: Communications, Medicine, and Ethics Conference (COMET) 2016

[39]

Country Denmark Type of training non-‐formal Training Name of programme (national language)

Communications, Medicine, and Ethics Conference (COMET) 2016

Institution name Aalborg University Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information n/a

n/a n/a

Duration oft the programme 4-‐6, July 2016 regular cycle or nonregular cycle of the program

regular cycle


http://www.communication.aau.dk/ research/dihm/events/comet2016/

brief description of the training programme (in national language and in English) The 14th international Communication, Medicine and Ethics conference (COMET) will be held at Aalborg University, hosted by Danish Institute of Humanities and Medicine (DIHM). The conference aims to bring together scholars from different disciplinary backgrounds, involving various healthcare specialities and the human and social sciences. A special emphasis will be on the dissemination of ongoing research in language/discourse/communication studies in relation to healthcare education, patient participation and professional ethics. Entry DK_7: Doctor-‐patient communikation and early clinic (Bachelor's Degree Programme in Medicine) Country Denmark Type of training formal Training Name of programme (national lan-‐guage)

Læge-‐patient kommunikation og tidlig klinik

Institution name Aarhus University Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a

n/a n/a

Duration oft the programme 1 semester regular cycle or nonregular cycle of the program

regular cycle


http://kursuskatalog.au.dk/en/course/6875

[40]

brief description of the training programme (in national language and in English) Translated from Danish: The overall objective of the early clinic is that the students are introduced to the clinical medical work and get an impression of the Medical Profession and the diagnostic process. Particular emphasis is put on the doctor-‐patient relationship, the basic clinical examinations and recording and preparation of medical records. The course builds on elements from 1.semester on introduction to diseases, health care, doctor's various functions and clinic. Entry DK_8: (MSc in Medicine) KM4: Communication with psychiatric patients Country Denmark Type of training formal Training Name of programme (national lan-‐guage)

Studieordning Kandidatuddannelsen i Medicin

Institution name Syddansk Universitet Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information n/a

n/a n/a


regular cycle


http://www.sdu.dk/en/uddannelse/kandidat/medicin

brief description of the training programme (in national language and in English) Translated from Danish: The Graduates of teaching could: Apply knowledge of Psychiatric diseases symptomatology and elucidation, Psychiatric diseases psychopathology in the psychiatric interview, Examine the patient through interviews and gather information for a psychiatric diagnosis Entry FIN_1: MediMerc -‐ Multidisciplinary Leadership and Management Programme in Health Care Country Finland Type of training formal Training Name of programme (national lan-‐guage)

MediMerc -‐ Multidisciplinary Leadership and Management Programme in Health Care

Institution name University of Turku, Faculty of Medicine Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information Risto Tuominen

[41]

Professor of Health Care Director of Medical Management Program Phone +358 2 333 8434 Raija Lietzén Coordinator Phone +358 2 333 8478 Mobile +358 40 353 7481 Anna Vuolle Project secretary Phone +358 2 333 8834 Mobile +358 40 182 2434 n/a n/a


n/a


http://www.utu.fi/en/ units/med/units/medimerc/Pages/home.aspx

brief description of the training programme (in national language and in English) MediMerc is aimed at health care professionals as well as other social and health care staff working in manager positions, e.g. representatives of administrative and support services. The training programme can also benefit those who plan to aim at positions where management skills are required. Regional needs as well as the specific characteristics of the health care field are taken into account when planning the programme. The programme was first launched in fall 2008 Entry F_1: Master: Public Health. Special Therapeutic education and health educations Country France Type of training formal Training Name of programme (national lan-‐guage)

Master : Santé publique. spécialité Éducation thérapeutique et éducations en santé

Institution name UFR de Santé, Médecine et Biologie Humaine Léonard de Vinci -‐ Université Paris Nord 13

Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information secretariat.doyen.smbh@univ-‐paris13.fr,

tel.:01 48 38 76 02 ; UFR SMBH Secrétariat du DPSS Bureau 139 74 rue Marcel Cachin 93017 Bobigny Cedex

[42]

n/a n/a

Duration oft the programme 4 semester regular cycle or nonregular cycle of the program

n/a


http://www-‐smbh.univ-‐paris13.fr/formations/masters/education-‐et-‐sante.html

brief description of the training programme (in national language and in English) n/a Entry F_2: Master education science -‐ in health sciences Country France Type of training formal Training Name of programme (national lan-‐guage)

Master Pédagogie -‐ en sciences de la santé

Institution name Faculté de Médecine -‐ Université de Strasbourg -‐ Louis Pasteur

Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information [email protected], tel.: 03 90 24 34 86,

fax:03 90 24 34 85, 4 rue Kirschleger 67085 Strasbourg cedex n/a n/a


n/a


http://unistramed.u-‐strasbg.fr/var/ezwebin_site/ storage/original/application/ 98eef6c699f0b589ae6e8db2d26e3b10.pdf

brief description of the training programme (in national language and in English) La competencia nº 4 dice algo así: mejorar la comunicación con los pacientes y contribuir a su educación terapéutica. La unidad nº 8 se llama Análisis y resolución de problemas, pero no se especifican los contenidos. Entry F_3: Education of patients Country France Type of training formal Training Name of programme (national lan-‐guage)

Education du patient

Institution name Aix-‐Marseille Université, Faculté de

[43]

Médecine Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information Docteur Marie-‐Claude SIMEONI

Docteur Marie-‐Claude SIMEONI, Laboratoire de Santé Publique -‐ Faculté de Médecine -‐ 27 bd Jean Moulin -‐ 13385 Marseille cedex 05, Tél. : 04 91 38 29 57 -‐ marie-‐claude.simeoni@univ-‐amu.fr, Secrétariat : Elisabeth AUZIERE -‐ Tél. : 04 91 32 44 72 elisabeth.auziere@univ-‐amu.fr 27 boulevard Jean Moulin. 13385 MARSEILLE CEDEX 05

Duration oft the programme 1 year regular cycle or nonregular cycle of the program

n/a


https://umfcs.univ-‐amu.fr/notre-‐catalogue/par-‐type-‐de-‐formation/formations-‐diplomantes/education-‐du-‐patient

brief description of the training programme (in national language and in English) n/a Entry F_4: Medical ethics and practices Country France Type of training formal Training Name of programme (national lan-‐guage)

Éthique et pratiques médicales

Institution name Faculté de Médecine -‐ Université Montpellier 1

Institution type Tertiary Degree Continuing Education Intended Users all health professionals Contact information [email protected]

n/a


n/a


http://du.med.univ-‐montp1.fr/fmc/diu-‐ethique-‐et-‐pratiques-‐medicales-‐49.html


[44]

Found a teaching, interactive between different French cities, complementary to the various existing courses (DU of medical ethics, master of medicine and biology Ethics, IUD Palliative and ethics, etc ...). It aims a philosophical and ethical reflection on the meaning of actions and results in the field of carers practices. Its aim is to educate caregivers with the assistance of people with recognized competence in their professional field, whether it be world players of the medical sciences or humanities. Caregivers who received this training can understand the case of conscience posed by their clinical practices through conceptual and methodological tools. The interest of an ethics education is to improve the quality of relationships between caregivers and patients. It restores medicine humanistic dimension that is consubstantial to him. Teachers in relation to the specificity of education are recruited both in the medical education curriculum in the fields of law, economics, health and humanities. Entry F_5: Therapeuthic education of patients -‐ training Country France Type of training non-‐formal Training Name of programme (national language) éducation thérapeutique du patient -‐

formation de 1er niveau Institution name Faculté de Médecine -‐ Université de Lorraine Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information medecine-‐doyen@univ-‐lorraine.fr, tel.:03 83

68 30 00, 2 rue de l'École de Médecine. CS 59001. 34060 MONTPELLIER CEDEX 2 n/a n/a

Duration oft the programme 45 hours regular cycle or nonregular cycle of the pro-‐gram

n/a

Link to programme or provider web-‐page http://www.medecine.univ-‐lorraine.fr/pages/autres_formations/attestations/ETP.pdf

brief description of the training programme (in national language and in English) Theoretical training: 7 sessions of 4 hours:, 1. ETP: what is it?, 2. The patient with chronic disease, 3. Communication Skills in the doctor-‐patient relationship, 4. Tools for TVE, 5. The course of FTEs, 6. Evaluation of skills and formalization of monitoring, 7. Introduction of concepts and tools; Two half days of practical training, An annual regional symposium (early December), A report on the experience (minimum memory) Entry D_1: Communication with relatives of ill children Country Germany Type of training non-‐formal Training

[45]

Name of programme (national lan-‐guage)

Kommunikation mit Angehörigen kranker Kinder (041/2016)

Institution name CarusAkademie Dresden Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dipl.-‐Psych. Bettina Rosenkranz (M.Sc. of

Palliative Care), Universitätsklinikum Carl Gustav Carus Dresden, an der TU Dresden AöR, Carus Akademie, Fetscherstraße 74, 01307 Dresden n/a n/a


n/a


https://www.uniklinikum-‐dresden.de/de/forschung-‐lehre-‐und-‐bildung/carusakademie

brief description of the training programme (in national language and in English) Communication with relatives of ill children Kommunikation mit Angehörigen kranker kinder Entry D_2: Dementia in the context of hospital Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Demenz im Krankenhaus (012/2016)

Institution name CarusAkademie Dresden Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dr. med. Susanne Gretzinger (M.A.)

carusakademie@uniklinikum-‐dresden.de n/a


n/a



brief description of the training programme (in national language and in English) Dementia in the context of hospital

[46]

Demenz im Krankenhaus Entry D_3: The "difficult patient" Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Der "schwierige Patient" (013/2016)

Institution name CarusAkademie Dresden Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dipl.-‐Psych. Bettina Rosenkranz (M.Sc. of

Palliative Care) carusakademie@uniklinikum-‐dresden.de Universitätsklinikum Carl Gustav Carus Dresden, an der TU Dresden AöR, Carus Akademie, Fetscherstraße 74, 01307 Dresden


n/a



brief description of the training programme (in national language and in English) The "difficult patient" Der "schwierige Patient" Entry D_4: Communication with relatives of ill children: Disease of a child is a burden for the whole family. The events aims to focus on family members as well as on the communication situation with parents. Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation mit Angehörigen kranker Kinder (041/2016)

Institution name CarusAkademie Dresden Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dipl.-‐Psych. Alexander Höfer

carusakademie@uniklinikum-‐dresden.de Universitätsklinikum Carl Gustav Carus Dresden, an der TU Dresden AöR, Carus Akademie, Fetscherstraße 74, 01307 Dresden

Duration oft the programme n/a regular cycle or nonregular cycle of the n/a

[47]

program Link to programme or provider web-‐page


brief description of the training programme (in national language and in English) Communication with relatives of ill children: Disease of a child is a burden for the whole family. The events aims to focus on family members as well as on the communication situation with parents. Kommunikation mit Angehörigen kranker Kinder Entry D_5: Refresher-‐ workshop for practical instructors Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Refresher-‐Kurs für Praxisanleiter/-‐innen (049/2016)

Institution name CarusAkademie Dresden Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dipl.-‐Psych. Alexander Höfer



n/a



brief description of the training programme (in national language and in English) Refresher-‐ workshop for practical instructors Refresher-‐Kurs für Praxisanleiter/-‐innen Entry D_6: Communication with staff members Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation mit Mitarbeitern (075/2016)

Institution name CarusAkademie Dresden

[48]

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dipl.-‐Psych. Leopold Hentschel



n/a



brief description of the training programme (in national language and in English) Communication with staff members Kommunikation mit Mitarbeitern Entry D_7: Children and teenager as relatives Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kinder und Jugendliche als Angehörige (120/2016)

Institution name Klinikum Potsdam Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Sandra Stark

[email protected] Klinikum Ernst von Bergmann, F113, Charlottenstraße 72, 14467 Potsdam


n/a


https://www.gesundheitsakademieevb.de/index.html

brief description of the training programme (in national language and in English) Children and teenager as relatives Kinder und Jugendliche als Angehörige

[49]

Entry D_8: Communication with patients / relatives / colleagues Country Germany Type of training non-‐formal Training Name of programme (national language) Kommunikation mit

Patienten/Angehörigen/Kollegen Institution name Klinikum Potsdam Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Petra Kohlstädt, Franziska Riebesel

Anmeldung online Klinikum Ernst von Bergmann, Charlottenstraße 72, 14467 Potsdam


n/a

Link to programme or provider web-‐page https://www.docampus.de/suche?p_p_id=dcsearchreloaded_WAR_dcsearchreloadedportlet&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&p_p_col_id=column-‐3&p_p_col_count=1&_dcsearchreloaded_WAR_dcsearchreloadedportlet_courseId=817459&_dcsearchreloaded_WAR_dcsearchreloadedportlet_viewCourse=true&_dcsearchreloaded_WAR_dcsearchreloadedportlet_keywords=kommukation&_dcsearchreloaded_WAR_dcsearchreloadedportlet_startDate=01.03.2016&_dcsearchreloaded_WAR_dcsearchreloadedportlet_radius=10&_dcsearchreloaded_WAR_dcsearchreloadedportlet_delta=10&_dcsearchreloaded_WAR_dcsearchreloadedportlet_cur=1&_dcsearchreloaded_WAR_dcsearchreloadedportlet_id_indexes=F002047+V001104+V001105+V00086A+F001962&_dcsearchreloaded_WAR_dcsearchreloadedportlet_index_rank=22

brief description of the training programme (in national language and in English) Communication with patients / relatives / colleagues Kommunikation mit Patienten/Angehörigen/Kollegen Entry D_9: Communication with dying patients and their relatives -‐ Theme : Fault Country Germany Type of training non-‐formal Training Name of programme (na-‐tional language)

Kommunikation mit sterbenden Patienten und deren Angehörigen -‐ Thema: Schuld

[50]

Institution name Klinikum Potsdam Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Petra Kohlstädt, Krankenhausseelsorgerin, Heilpraktikerin

eingeschränkt auf das Gebiet der Psychotherapie, Dipl.-‐Theologin, exam. Krankenschwester Franziska Riebesel, Krankenhausseelsorgerin, Dipl.-‐Theologin, Supervisorin Anmeldung online Klinikum Ernst von Bergmann, Charlottenstraße 72, 14467 Potsdam


n/a

Link to programme or pro-‐vider web-‐page

https://kalender.gesundheitsakademieevb.de/Veranstaltung/kommunikation-‐mit-‐sterbenden-‐patienten-‐und-‐deren-‐angehoerigen-‐thema-‐schuld/?instance_id=112607

brief description of the training programme (in national language and in English) Communication with dying patients and their relatives -‐ Theme : Fault Kommunikation mit sterbenden Patienten und deren Angehörigen -‐ Thema: Schuld Entry D_10: Professional communication Country Germany Type of training non-‐formal Training Name of programme (national language)

Professionelle Kommunikation

Institution name Klinikum Potsdam Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Annette Wunder

Anmeldung online Klinikum Ernst von Bergmann, Charlottenstraße 72, 14467 Potsdam

Duration oft the programme n/a regular cycle or nonregular cy-‐cle of the program

n/a


https://kalender.gesundheitsakademieevb.de/Veranstaltung/professionelle-‐kommunikation/?instance_id=112601

brief description of the training programme (in national language and in English) Professional communication

[51]

Professionelle Kommunikation Entry D_11: How to handle with dissatisfied patients and their relatives Country Germany Type of training non-‐formal Training Name of programme (national language)

Der Umgang mit unzufriedenen Patienten und Angehörigen

Institution name Klinikum Potsdam Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dipl.-‐Psych. Bernd Schnieders

Klinikum Ernst von Bergmann, Charlottenstraße 72, 14467 Potsdam


n/a


https://kalender.gesundheitsakademieevb.de/Veranstaltung/der-‐umgang-‐mit-‐unzufriedenen-‐patienten-‐und-‐angehoerigen/?instance_id=112603

brief description of the training programme (in national language and in English) How to handle with dissatisfied patients and their relatives Der Umgang mit unzufriedenen Patienten und Angehörigen Entry D_12: deescalated communication : against each other to together Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Deeskalierende Kommunikation: vom Gegeneinander zum Miteinander

Institution name DIAKO Ev. Diakonie-‐Krankenhaus gemeinnützige GmbH

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Fadua El Bouazzaoul

gesundheitsimpulse@diako-‐bremen.de DIAKO Ev. Diakonie-‐Krankenhaus gemeinnützige GmbH, Gesundheitsimpulse/Betriebliche Fort-‐ und Weiterbildung, Gröpelinger Heerstraße 406-‐408, 28239 Bremen

Duration oft the programme n/a

[52]


n/a


http://www.diakobremen.de/fileadmin/media/pdf/Diako_BF_2016.pdf

brief description of the training programme (in national language and in English) deescalated communication : against each other to together Deeskalierende Kommunikation: vom Gegeneinander zum Miteinander Entry D_13: Patients who are Muslims in the hospital -‐ between Muslim theory and German practice Country Germany Type of training non-‐formal Training Name of programme (national language)

Muslimische Patienten im Krankenhaus -‐ zwischen Islamischer Theorie und deutscher Praxis

Institution name DIAKO Ev. Diakonie-‐Krankenhaus gemeinnützige GmbH Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Katrin Suhle



n/a



brief description of the training programme (in national language and in English) Patients who are Muslims in the hospital -‐ between Muslim theory and German practice Muslimische Patienten im Krankenhaus -‐ zwischen Islamischer Theorie und deutscher Praxis Entry D_14: Communication with patients / relatives / colleagues Country Germany Type of training non-‐formal Training Name of programme (national language)

Kommunikation mit Patienten, Angehörigen und Kollegen

Institution name DIAKO Ev. Diakonie-‐Krankenhaus gemeinnützige GmbH Institution type Training offered by Third Parties Degree Short Courses

[53]

Intended Users all health professionals Contact information Katrin Suhle



n/a



brief description of the training programme (in national language and in English) Communication with patients / relatives / colleagues Kommunikation mit Patienten, Angehörigen und Kollegen Entry D_15: talk to each other, instead of talking at cross-‐ purposes Country Germany Type of training non-‐formal Training Name of programme (national language) Miteinander reden, statt aneinander vorbei

reden Institution name KRH Zentrale Bereiche Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Monika Wagemester

[email protected] KRH Zentrale Bereiche, Stadionbrücke 6, 30495 Hannover


n/a


http://www.krh.eu/aerzte/veranstaltungen/Seiten/default.aspx

brief description of the training programme (in national language and in English) talk to each other, instead of talking at cross-‐ purposes Miteinander reden, statt aneinander vorbei reden Entry D_16: selective counselling skills Country Germany

[54]

Type of training non-‐formal Training Name of programme (national lan-‐guage)

gezielte Gesprächsführung

Institution name KRH Zentrale Bereiche Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Monika Wagemester



n/a



brief description of the training programme (in national language and in English) selective counselling skills gezielte Gesprächsführung Entry D_17: Communication with dying patients and their relatives Country Germany Type of training non-‐formal Training Name of programme (national language) Kommunikation mit Sterbenden und deren

Angehörigen Institution name KRH Zentrale Bereiche Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Monika Wagemester



n/a



brief description of the training programme (in national language and in English) Communication with dying patients and their relatives Kommunikation mit Sterbenden und deren Angehörigen

[55]

Entry D_18: Integrative validation and empathic communication Country Germany Type of training non-‐formal Training Name of programme (national language) Integrative Validation und einfühlsame

Kommunikation Institution name Kassenärztliche Vereinigung Thüringen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Gritt Deppner

Kontakt über Website Kassenärztliche Vereinigung Thüringen, Zum Hospitalgraben 8, 99425 Weimar


n/a


http://www.laek-‐thueringen.de/wcms/DocsID/KurseSeminare?OpenDocument

brief description of the training programme (in national language and in English) Integrative validation and empathic communication Integrative Validation und einfühlsame Kommunikation Entry D_19: Basics of communication for physicians in their clinical elective and physicians on further education Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikationsbasics für Ärzte im Praktischen Jahr und Ärzte in Weiterbildung

Institution name Kassenärztliche Vereinigung Thüringen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

Anmeldung 03643 559-‐230 Kassenärztliche Vereinigung Thüringen, Zum Hospitalgraben 8, 99425 Weimar


n/a

Link to programme or provider web-‐ http://www.laek-‐

[56]

page thueringen.de/wcms/DocsID/MFA-‐Veranstaltungen?OpenDocument

brief description of the training programme (in national language and in English) Basics of communication for physicians in their clinical elective and physicians on further education Kommunikationsbasics für Ärzte im Praktischen Jahr und Ärzte in Weiterbildung Entry D_20: communication and counselling skills Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation und Gesprächsführung

Institution name Kassenärztliche Vereinigung Thüringen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Gritt Deppner

Anmeldung online Kassenärztliche Vereinigung Thüringen, Zum Hospitalgraben 8, 99425 Weimar


n/a


http://www.laek-‐thueringen.de/wcms/DocsID/MFA-‐Veranstaltungen?OpenDocument

brief description of the training programme (in national language and in English) communication and counselling skills Kommunikation und Gesprächsführung Entry D_21: The "difficult patient" Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Der schwierige Patient

Institution name Landesärztekammer Hessen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Andrea Flören

[57]

[email protected] Bad Nauheim


n/a


https://www.laekh.de/aerzte

brief description of the training programme (in national language and in English) The "difficult patient" Der schwierige Patient Entry D_22: If the patient complains about your mistakes Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Wenn der Patient Ihnen Fehler vorwirft

Institution name Konferenzzentrum, Rhein-‐Mosel-‐Fachklinik Andernach


n/a Konferenzzentrum, Rhein-‐Mosel-‐Fachklinik Andernach, Vulkanstraße 58, 56626 Andernach


n/a


http://www.rhein-‐mosel-‐akademie.de/home.html

brief description of the training programme (in national language and in English) If the patient complains about your mistakes Wenn der Patient Ihnen Fehler vorwirft Entry D_23: Make members work and communicate with each other constructively Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Angehörigenarbeit gestalten und konstruktiv miteinander kommunizieren

[58]

Institution name Rhein-‐Mosel-‐Akademie, Andernach Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Ann-‐Kathrin Pullig

[email protected] Rhein-‐Mosel-‐Akademie, Andernach Vulkanstr. 58 56626 Andernach


n/a


http://weiterbildungsportal.rlp.de/k4169181

brief description of the training programme (in national language and in English) Make members work and communicate with each other constructively Angehörigenarbeit gestalten und konstruktiv miteinander kommunizieren Entry D_24: patient-‐orientated communication Country Germany Type of training non-‐formal Training Name of programme (national language) Patientenorientierte Kommunikation Institution name Kassenärztliche Vereinigung Hessen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

Anmeldung online KVH Frankfurt, Georg-‐Voigt-‐Straße 15, 60325 Frankfurt am Main


n/a


https://www.kvhessen.de/fileadmin/media/documents/Fortbildungsprogramm_1-‐2016.pdf

brief description of the training programme (in national language and in English) patient-‐orientated communication Patientenorientierte Kommunikation

[59]

Entry D_25: The communication between physician and patient in the daily-‐ living at the hospital Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Die Arzt-‐Patientenkommunikation im klinischen Alltag

Institution name Sächsische Landesärztekammer Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Silke Schmidt

Kontakt-‐ und Anmeldeformular auf der Website (PDF) Schützenhöhe16, 01099 Dresden


regular cycle


https://www.slaek.de/de/01/fortbildung/03kurs/01fb-‐fachgebiete/interdisziplinaer/001Interdisziplinaer.php

brief description of the training programme (in national language and in English) The communication between physician and patient in the daily-‐ living at the hospital Die Arzt-‐Patientenkommunikation im klinischen Alltag Entry D_26: "Yes to living-‐ and also to dying" -‐ communication in borderline situations Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

"Ja zum Leben -‐ auch im Sterben", Kommunikation in Grenzsituationen

Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information OA Dr. Dietmar Grimshandl

Anmeldung online: http://www.aerztekammer-‐bw.de/10aerzte/20fortbildung/05anmeldung/index.html Zollernalb Klinikum gGmbh Balingen, Tübinger Straße 30, 72336 Balingen


n/a


http://www.aerztekammer-‐bw.de/10aerzte/20fortbildung/10fortbildungskalender/index.html

[60]

brief description of the training programme (in national language and in English) "Yes to living-‐ and also to dying" -‐ communication in borderline situations "Ja zum Leben -‐ auch im Sterben", Kommunikation in Grenzsituationen Entry D_27: communication with patients with dementia "Integrative validation" Country Germany Type of training non-‐formal Training Name of programme (national language)

Kommunikation mit Demenzkranken "Integrative Validation"

Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dr. med. Thomas Arldt

Anmeldung online: http://www.aerztekammer-‐bw.de/10aerzte/20fortbildung/05anmeldung/index.html Diakonissenkrankenhaus, Diakonissenstraße 28, 76199 Karlsruhe


n/a



brief description of the training programme (in national language and in English) communication with patients with dementia "Integrative validation" Kommunikation mit Demenzkranken "Integrative Validation" Entry D_28: empathic communication -‐ how to do ? Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Wertschätzende Kommunikation -‐ (wie) geht das?

Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Prof. Dr. med. Clemens Becker

Anmeldung online: http://www.aerztekammer-‐

[61]

bw.de/10aerzte/20fortbildung/05anmeldung/index.html RBK Stuttgart, Auerbachstr. 110, 70376 Stuttgart


n/a



brief description of the training programme (in national language and in English) empathic communication -‐ how to do ? Wertschätzende Kommunikation -‐ (wie) geht das? Entry D_29: Good communication whilst bad news Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Gute Kommunikation bei schlechten Nachrichten

Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dr. med. Bernhard Hain

Anmeldung online: http://www.aerztekammer-‐bw.de/10aerzte/20fortbildung/05anmeldung/index.html Fürst-‐Stirum-‐Klinik, Gutleutstr. 1-‐4, 76646 Bruchsal


n/a



brief description of the training programme (in national language and in English) Good communication whilst bad news Gute Kommunikation bei schlechten Nachrichten Entry D_30: Curriculum physician-‐ patient-‐ communication

[62]

Country Germany Type of training non-‐formal Training Name of programme (national language) Curriculum Arzt-‐Patient-‐Kommunikation Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Prof. Dr. med. Clemens Becker

Anmeldung online: http://www.aerztekammer-‐bw.de/10aerzte/20fortbildung/05anmeldung/index.html Robert-‐Bosch-‐Krankenhaus, Auerbachstr. 120, 70376 Stuttgart


n/a



brief description of the training programme (in national language and in English) Curriculum physician-‐ patient-‐ communication Curriculum Arzt-‐Patient-‐Kommunikation Entry D_31: Communication with patients during huge and small crises Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Patentenkommunikation in kleinen und großen Krisen

Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dr. med. Gabriele Kohl

Anmeldung online: http://www.aerztekammer-‐bw.de/10aerzte/20fortbildung/05anmeldung/index.html Rössle Berneckl, Marktplatz 8, 72213 Altensteig


n/a



[63]

brief description of the training programme (in national language and in English) Communication with patients during huge and small crises Patientenkommunikation in kleinen und großen Krisen Entry D_32: Theory and practice of the communication between physician and patient ( Part 1) Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Theorie und Praxis der Arzt-‐Patienten-‐Kommunikation (Teil 1)

Institution name Bundesärztekammer für Ärztinnen und Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dr. Bartkiewicz

ifw@klinikum-‐braunschweig.de Bildungszentrum, Naumburgstraße 15, 38124 Braunschweig


n/a


https://portal.laekh.de/academy/getInfoblatt.pdf?pk=de74975534de1e26d97eaa54d8cdfd4a

brief description of the training programme (in national language and in English) Theory and practice of the communication between physician and patient ( Part 1) Theorie und Praxis der Arzt-‐Patienten-‐Kommunikation (Teil 1) Entry D_33: Basics of communication "One cannot not communicate." Country Germany Type of training non-‐formal Training Name of programme (national language) Grundlagen der Kommunikation "Man kann

nicht nicht kommunizieren" Institution name Bundesärztekammer für Ärztinnen und Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Frau Roth-‐Brons

s.saathoff@schmerzzentrum-‐leer.de Hof von Bothmer, Dreiberger Str. 27, 26160 Bad Zwischenahn

[64]


n/a

Link to programme or provider web-‐page http://www.baek-‐fortbildungssuche.de/?Seite=Uebersicht&Veranstaltung=2198693

brief description of the training programme (in national language and in English) Basics of communication "One cannot not communicate." Grundlagen der Kommunikation "Man kann nicht nicht kommunizieren" Entry D_34: Communication in the palliative care Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation in der Palliativversorgung

Institution name Landesärztekammer Bremen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dr. Bernd Sonntag, Frank Vitinius

[email protected] Veranstaltungszentrum der Ärztekammer Bremen, Kurfürstenallee 130, 28211 Bremen


n/a


https://www.aekhb.de/ofk/

brief description of the training programme (in national language and in English) Communication in the palliative care Kommunikation in der Palliativversorgung Entry D_35: Coping with challenging conversations of patients and their relatives Country Germany Type of training non-‐formal Training Name of programme (national language) Herausfordernde Gespräche mit Patienten und

Angehörigen meistern Institution name Landesärztekammer Bremen Institution type Training offered by Third Parties Degree Short Courses

[65]

Intended Users all health professionals Contact information Rolf Schmitz

[email protected] Ärztehaus Trier, Balduinstr. 10-‐14, 54290 Trier


n/a

Link to programme or provider web-‐page https://www.aekhb.de/aerzte/fortbildung/veranstaltungen_der_akademie/3/18/va_aerzte/27/2/details.html

brief description of the training programme (in national language and in English) Coping with challenging conversations of patients and their relatives Herausfordernde Gespräche mit Patienten und Angehörigen meistern Entry D_36: How to handle with difficult patients Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Der Umgang mit schwierigen Patienten

Institution name Bezirksärztekammer Trier/ EFG (Europäisches Forum für Gesundheitswirtschaft)

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Rolf Schmitz

[email protected] Ärztehaus Trier, Balduinstr. 10-‐14, 54290 Trier


n/a


http://www.veranstaltungen.arztlogin-‐rlp.de/oz_pub_Veranstaltungskalender_detail.php?sid=uefb6ef0m59cfnb5e6648e6ph6&det=2760699116033220010&anz=0&w=

brief description of the training programme (in national language and in English) How to handle with difficult patients Der Umgang mit schwierigen Patienten Entry D_37: Patient -‐ centred and therapeutic communication in the anaesthesia

[66]

Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Patientenzentrierte und therapeutische Kommunikation in der Anästhesie

Institution name Ärztekammer Nordrhein Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Prof. Dr. med. Tim Niehues

andrea.groth@helios-‐kliniken.de HELIOS Krankenhaus, Besprechungsraum der Kinderklinik, Haus A2, 2.OG, Raum 308, Lutherplatz 40, 47805 Krefeld


n/a


http://www.aekno.de/

brief description of the training programme (in national language and in English) Patient -‐ centred and therapeutic communication in the anaesthesia Patientenzentrierte und therapeutische Kommunikation in der Anästhesie Entry D_38: professional physician communication in the paediatric clinic Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Professionelle ärztliche Kommunikation in der Kinderklinik

Institution name Ärztekammer Nordrhein Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Katarzyna Kwapisiewicz

[email protected] Rotterdamer Straße / Ecke Stockumer Kirchstraße, 40474 Düsseldorf


n/a


http://www.aekno.de/

brief description of the training programme (in national language and in English) professional physician communication in the paediatric clinic

[67]

Professionelle ärztliche Kommunikation in der Kinderklinik Entry D_39: Intercultural communication in the children and youth health care system Country Germany Type of training non-‐formal Training Name of programme (national language) Interkulturelle Kommunikation im Kinder-‐ und

Jugendgesundheitsdienst Institution name Akademie für öffentliches Gesundheitswesen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information veranstaltungsbuero@akademie-‐oegw.de Duration oft the programme 2 days regular cycle or nonregular cycle of the program

n/a


http://www.akademie-‐oegw.de/programm/veranstaltungskalender/termine/2016/08/24/veranstaltung/interkulturelle-‐kommunikation-‐im-‐kinder-‐und-‐jugendgesundheitsdienst-‐i16.html

brief description of the training programme (in national language and in English) Intercultural communication in the children and youth health care system Interkulturelle Kommunikation im Kinder-‐ und Jugendgesundheitsdienst Entry D_40: AAF-‐ AAD -‐ The difficult patient Country Germany Type of training non-‐formal Training Name of programme (national language) AAF-‐AAD-‐Der schwierige Patient Institution name Bundesärztekammer für Ärztinnen und Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dr. med. Siegler

[email protected] Konferenzzentrum, Haus F, Aula, Wilhelm-‐Epstein-‐Str. 4, 60431 Frankfurt


n/a

Link to programme or provider web-‐page http://www.baek-‐fortbildungssuche.de/?Seite=Uebersicht&Veran

[68]

staltung=2198693 brief description of the training programme (in national language and in English) AAF-‐ AAD -‐ The difficult patient AAF-‐AAD-‐Der schwierige Patient Entry D_41: cancer suffered children and communication Country Germany Type of training non-‐formal Training Name of programme (national language) Krebskrankes Kind und Kommunikation Institution name Bundesärztekammer für Ärztinnen und Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Miriam Schwantes

n/a Anke Handrock -‐ Training und Coaching, Boumannstraße 32, 13467 Berlin


n/a


brief description of the training programme (in national language and in English) cancer suffered children and communication Krebskrankes Kind und Kommunikation Entry D_42: Quality circle ' physician' communication' Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Qualitätszirkel Ärztliche Kommunikation

Institution name Bundesärztekammer für Ärztinnen und Ärzte Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Meinolf Martin Heger

diana.weh@aesculap-‐akademie.de Aesculapium, am Aesculap Platz, 78532 Tuttlingen


[69]


n/a


http://www.baek-‐fortbildungssuche.de/?Seite=Uebersicht&Veranstaltung=2198693

brief description of the training programme (in national language and in English) Quality circle ' physician' communication' Qualitätszirkel Ärztliche Kommunikation Entry D_43: To lead and communicate in the hospital : Communication and conflict management Country Germany Type of training non-‐formal Training Name of programme (national language) Führen und Kommunizieren in der Klinik:

Kommunikation und Konfliktmanagement Institution name Akademie Charite, Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

Anmeldung online: http://akademie.charite.de/metas/kontakt/adresse/fort_und_weiterbildung/ Gesundheitsakademie, Oudenarder Straße 16, Haus A, Aufgang 6, 13347 Berlin


n/a


brief description of the training programme (in national language and in English) To lead and communicate in the hospital : Communication and conflict management Führen und Kommunizieren in der Klinik: Kommunikation und Konfliktmanagement Entry D_44: Training social competences while dealing with difficult situations Country Germany Type of training non-‐formal Training Name of programme (national language) Training von sozialen Kompetenzen im Umgang

mit schwierigen Situationen

[70]

Institution name Akademie Charite, Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

Anmeldung online: http://akademie.charite.de/metas/kontakt/adresse/fort_und_weiterbildung/ Gesundheitsakademie, Oudenarder Straße 16, Haus A, Aufgang D06, 13347 Berlin


n/a

Link to programme or provider web-‐page https://akademie.charite.de/aktuelles/seminare/veranstaltung/seminardetail/training_von_sozialen_kompetenzen_im_umgang_mit_schwierigen_situationen-‐5/

brief description of the training programme (in national language and in English) Training social competences while dealing with difficult situations Training von sozialen Kompetenzen im Umgang mit schwierigen Situationen Entry D_45: Handling with dissatisfied patients and their relatives Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Umgang mit unzufriedenen Patienten/innen und Angehörigen

Institution name Akademie Charite, Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected]

Gesundheitsakademie, Oudenarder Straße 16, Haus A, Aufgang 6, 13347 Berlin, Seminarraum siehe Info-‐Tafel am Eingang


n/a


http://docplayer.org/10310970-‐Umgang-‐mit-‐unzufriedenen-‐patienten-‐innen-‐und-‐angehoerigen-‐professionelles-‐handeln-‐im-‐beschwerdemanagement-‐system-‐der-‐charite.html

[71]

brief description of the training programme (in national language and in English) Handling with dissatisfied patients and their relatives Umgang mit unzufriedenen Patienten/innen und Angehörigen Entry D_46: Parents as special relatives-‐ communication in the neonatology and paediatric clinic Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Eltern sind besondere Angehörige -‐ Kommunikation in der Neonatologie und Pädiatrie


Gesundheitsakademie, Oudenarder Straße 16, Haus A, Aufgang D06, 1. OG, 13347 Berlin


n/a



brief description of the training programme (in national language and in English) Parents as special relatives-‐ communication in the neonatology and paediatric clinic Eltern sind besondere Angehörige -‐ Kommunikation in der Neonatologie und Pädiatrie Entry D_47: Communication with dying patients and their relatives Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation mit Sterbenden und Angehörigen


Gesundheitsakademie, Oudenarder Straße

[72]

16, Haus A, Aufgang D06, 1. OG, 13347 Berlin Duration oft the programme n/a regular cycle or nonregular cycle of the program

n/a



brief description of the training programme (in national language and in English) Communication with dying patients and their relatives Kommunikation mit Sterbenden und Angehörigen Entry D_48: Easy handling with difficult patients Country Germany Type of training non-‐formal Training Name of programme (national language) Leichter Umgang mit schwierigen Patienten Institution name Universitätsklinikum Düsseldorf,

Bildungszentrum für Kompetenzentwicklung im Gesundheitswesen

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information bzg@uniklinik-‐duesseldorf.de

http://www.uniklinik-‐duesseldorf.de/fileadmin/Datenpool/einrichtungen/bildungszentrum_id154/dateien/programm_2016_web.pdf#p128 UKD Bildungszentrum (Geb. 15.21), Moorenstr.5, 40225 Düsseldorf


regular cycle

Link to programme or provider web-‐page http://www.uniklinik-‐duesseldorf.de/fileadmin/Datenpool/einrichtungen/bildungszentrum_id154/dateien/programm_2016_web.pdf#p43

brief description of the training programme (in national language and in English) Easy handling with difficult patients Leichter Umgang mit schwierigen Patienten

[73]

Entry D_49: professional handling with patients and their relatives Country Germany Type of training non-‐formal Training Name of programme (national language) Professioneller Umgang mit Patienten und

Angehörigen Institution name Universitätsklinikum Düsseldorf,





n/a

Link to programme or provider web-‐page http://www.uniklinik-‐duesseldorf.de/fileadmin/Datenpool/einrichtungen/bildungszentrum_id154/dateien/programm_2016_web.pdf

brief description of the training programme (in national language and in English) professional handling with patients and their relatives Professioneller Umgang mit Patienten und Angehörigen Entry D_50: communication with patients and their relatives Country Germany Type of training non-‐formal Training Name of programme (national language) Kommunikation mit Patienten und Angehörigen Institution name Universitätsklinikum Düsseldorf,



http://www.uniklinik-‐duesseldorf.de/fileadmin/Datenpool/einrichtungen/bildungszentrum_id154/dateien/program

[74]

m_2016_web.pdf#p130 UKD Bildungszentrum (Geb. 15.21), Moorenstr.5, 40225 Düsseldorf


n/a


brief description of the training programme (in national language and in English) communication with patients and their relatives Kommunikation mit Patienten und Angehörigen Entry D_51: empathic communication Country Germany Type of training non-‐formal Training Name of programme (national language) Wertschätzende Kommunikation Institution name Universitätsklinikum Düsseldorf,





n/a


brief description of the training programme (in national language and in English) empathic communication Wertschätzende Kommunikation

[75]

Entry D_52: truth at the bedside Country Germany Type of training non-‐formal Training Name of programme (national language) Wahrheit am Krankenbett Institution name Universitätsklinikum Düsseldorf,





n/a


brief description of the training programme (in national language and in English) truth at the bedside Wahrheit am Krankenbett Entry D_53: Talking is golden, but listening too Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Reden ist Gold, zuhören auch

Institution name Bildungsakademie UK Essen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

https://www.uk-‐essen.de/bildungsakademie/fort-‐und-‐weiterbildung/anmeldungen/ Bildungsakademie UK Essen (Ort wird bei Anmeldung bekannt gegeben)

Duration oft the programme 1 day

[76]


n/a


https://www.uk-‐essen.de/uploads/media/Fort-‐_und_Weiterbildungsprogramm_2016.pdf#page=82

brief description of the training programme (in national language and in English) Talking is golden, but listening too Reden ist Gold, zuhören auch Entry D_54: Physicians in conversation with patients Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Ärztinnen und Ärzte im Gespräch mit Patienten




n/a



brief description of the training programme (in national language and in English) Physicians in conversation with patients Ärztinnen und Ärzte im Gespräch mit Patienten (16-‐T-‐05-‐03) Entry D_55: How to talk confident in flurry situations Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Souverän kommunizieren auch in hektischen Situationen

Institution name Bildungsakademie UK Essen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals

[77]

Contact information n/a https://www.uk-‐essen.de/bildungsakademie/fort-‐und-‐weiterbildung/anmeldungen/ Bildungsakademie UK Essen (Ort wird bei Anmeldung bekannt gegeben)


n/a



brief description of the training programme (in national language and in English) How to talk confident in flurry situations Souverän kommunizieren auch in hektischen Situationen Entry D_56: Conversation with patients and their relatives during a crisis Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Gespräche mit Patienten und Angehörigen in Krisensituationen




n/a



brief description of the training programme (in national language and in English) Conversation with patients and their relatives during a crisis Gespräche mit Patienten und Angehörigen in Krisensituationen Entry D_57: communication with patients in the hospital Country Germany Type of training non-‐formal Training

[78]

Name of programme (national language) Communication with Patients in Hospital Institution name Centre for Communication in Health Care,

Frankfurt Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

[email protected] (Anmeldeformular: http://www.kgu.de/fileadmin/_migrated/content_uploads/afw_30_04_2015_externes_anmeldeformular.pdf) Universitätsklinikum Frankfurt, Haus 65


n/a


https://www.kgu.de/startseite.html

brief description of the training programme (in national language and in English) communication with patients in the hospital Communication with Patients in Hospital Entry D_58: Basics of professional communication Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Grundlagen professioneller Kommunikation

Institution name Uniklinikum Freiburg Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Birgit Merkel

sz@uniklinik-‐freiburg.de Schulungszentrum im Klinikrechenzentrum, Agnesenstr. 6-‐8, 79106 Freiburg


n/a


https://www.uniklinik-‐freiburg.de/schulungszentrum/offene-‐seminare/kommunikation-‐und-‐sozialkompetenz/kommunikation-‐und-‐sozialkompetenz.html?datei=01432.xml

[79]

brief description of the training programme (in national language and in English) Basics of professional communication Grundlagen professioneller Kommunikation Entry D_59: Professional handling with feedback of the patients Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Professioneller Umgang mit Patientenrückmeldungen

Institution name Uniklinikum Giessen und Marburg Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Birgit Merkel

sz@uniklinik-‐freiburg.de Schulungszentrum im Klinikrechenzentrum, Agnesenstr. 6-‐8, 79106 Freiburg


n/a


https://www.uniklinik-‐freiburg.de/index.php?id=9082&tx_uklsz_pi%5Baction%5D=list&tx_uklsz_pi%5Bcontroller%5D=Schulungskatalog&datei=01424.xml

brief description of the training programme (in national language and in English) Professional handling with feedback of the patients Professioneller Umgang mit Patientenrückmeldungen Entry D_60: How to manage conversations with parents Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Elterngespräche führen

Institution name Uniklinikum Giessen und Marburg Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Susanne Füller

[email protected]‐marburg.de MR, Klinikum Lahnberge, Hans-‐Meerwein-‐Str. 6, Seminarraum

[80]


n/a


http://www.ukgm.de/doc_uploads/public/173/2748_1.pdf#page=70

brief description of the training programme (in national language and in English) How to manage conversations with parents Elterngespräche führen Entry D_61: motivated counselling skills Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Motivierende Gesprächsführung

Institution name Uniklinikum Giessen und Marburg Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Susanne Füller

[email protected]‐marburg.de MR, Klinikum Lahnberge, Hans-‐Meerwein-‐Str. 6, Seminarraum


n/a



brief description of the training programme (in national language and in English) motivated counselling skills Motivierende Gesprächsführung Entry D_62: Successful handling with "difficult" people Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Gelungener Umgang mit "schwierigen" Menschen

Institution name Uniklinikum Giessen und Marburg Institution type Tertiary Degree Short Courses Intended Users all health professionals

[81]

Contact information n/a [email protected]‐marburg.de MR, Klinikum Lahnberge, Hans-‐Meerwein-‐Str. 6, Seminarraum


n/a



brief description of the training programme (in national language and in English) Successful handling with "difficult" people Gelungener Umgang mit "schwierigen" Menschen Entry D_63: How to manage difficult conversation goal orientated Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Schwierige Gespräche lösungsorientiert führen

Institution name Akademie für Gesundheitsberufe, Heidelberg Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information n/a

[email protected]‐heidelberg.de Akademie für Gesundheitsberufe, Wieblinger Weg 19, 69123 Heidelberg


n/a


http://afg-‐heidelberg.de/fortbildung/kommunikation-‐sprache/schwierige-‐gespraeche-‐loesungsorientiert-‐fuehren/

brief description of the training programme (in national language and in English) How to manage difficult conversation goal orientated Schwierige Gespräche lösungsorientiert führen Entry D_64: competent handling with difficult contemporaries Country Germany

[82]


Kompetenter Umgang mit schwierigen Zeitgenossen

Institution name UKSH Akademie, Campus Kiel Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information n/a

Anmeldung online: http://www.uksh.de/Akademie_FuW/Fortbildung/Anmeldung.html UKSH Akademie, Campus Kiel, Burgstraße 3 / Kieler Schloss, 3. Etage Raum 321


n/a


http://193.175.223.93/default.aspx?act=det&pid=2056472439&kid=-‐1082277043

brief description of the training programme (in national language and in English) competent handling with difficult contemporaries Kompetenter Umgang mit schwierigen Zeitgenossen Entry D_65: Physician' communication within difficult situations -‐ how to manage conversations with patients confident Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Ärztliche Kommunikation in schwierigen Situationen -‐ Patientengespräche souverän führen


Anmeldung online: http://www.uksh.de/Akademie_FuW/Fortbildung/Anmeldung.html UKSH Akademie, Campus Lübeck, Ratzeburger Allee 160, Haus 73 S1


n/a


http://193.175.223.93/default.aspx?act=det&pid=2056472439&kid=385955359

[83]

brief description of the training programme (in national language and in English) Physician' communication within difficult situations -‐ how to manage conversations with patients confident Ärztliche Kommunikation in schwierigen Situationen -‐ Patientengespräche souverän führen Entry D_66: Physician' communication within difficult situations -‐ how to manage conversations with patients confident Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Ärztliche Kommunikation in schwierigen Situationen -‐ Patientengespräche souverän führen


Anmeldung online: http://www.uksh.de/Akademie_FuW/Fortbildung/Anmeldung.html UKSH Akademie, Campus Kiel, Burgstraße 3 / Kieler Schloss, 3. Etage Raum 321


n/a



brief description of the training programme (in national language and in English) Physician' communication within difficult situations -‐ how to manage conversations with patients confident Ärztliche Kommunikation in schwierigen Situationen -‐ Patientengespräche souverän führen Entry D_67: complaints and critical feedback -‐ how to handle that professional Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Beschwerden und Kritik -‐ wie professionell damit umgehen?

Institution name UKSH Akademie, Campus Kiel Institution type Tertiary Degree Short Courses Intended Users all health professionals

[84]

Contact information n/a Anmeldung online: http://www.uksh.de/Akademie_FuW/Fortbildung/Anmeldung.html UKSH Akademie, Campus Lübeck, Ratzeburger Allee 160, Haus 73 S1


n/a



brief description of the training programme (in national language and in English) complaints and critical feedback -‐ how to handle that professional Beschwerden und Kritik -‐ wie professionell damit umgehen? Entry D_68: complaints and critical feedback -‐ how to handle that professional Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Beschwerden und Kritik -‐ wie professionell damit umgehen?

Institution name Uniklinikum Köln Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information n/a

bildungszentrum@uk-‐koeln.de (Anmeldeformular: https://www.uk-‐koeln.de/karriere/fort-‐und-‐weiterbildung/seminarprogramm/anmeldung-‐und-‐teilnahmebedingungen/) Uniklinik Köln, Frauenklinik Ebene 10, Raum 25


n/a


https://www.uk-‐koeln.de/

brief description of the training programme (in national language and in English) complaints and critical feedback -‐ how to handle that professional Beschwerden und Kritik -‐ wie professionell damit umgehen?

[85]

Entry D_69: Basics of constructive counselling skills Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Grundlagen einer konstruktiven Gesprächsführung




n/a



brief description of the training programme (in national language and in English) Basics of constructive counselling skills Grundlagen einer konstruktiven Gesprächsführung Entry D_70: How to handle with critical situation during a conversation Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kritische Situationen im Gespräch bewältigen



[86]


n/a



brief description of the training programme (in national language and in English) How to handle with critical situation during a conversation Kritische Situationen im Gespräch bewältigen Entry D_71: Conversation with dying persons and their relatives Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Gespräche mit Sterbenden und ihren Angehörigen

Institution name Uniklinikum Magdeburg Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information n/a

[email protected] (Anmeldeformular: http://www.med.uni-‐magdeburg.de/unimagdeburg_mm/Downloads/FB_Katalog/Anmeldeformular.pdf) Rauminformation vor Kursbeginn


n/a


https://www.med.uni-‐magdeburg.de/unimagdeburg_mm/Downloads/FB_Katalog/Fortbildungskatalog+2015_2016-‐p-‐7841.pdf (S. 84)

brief description of the training programme (in national language and in English) Conversation with dying persons and their relatives Gespräche mit Sterbenden und ihren Angehörigen Entry D_72: Because the destination means so much to me -‐ how to be patients-‐ orientated during a difficult conversation Country Germany Type of training non-‐formal Training Name of programme (national lan-‐ Weil mir das Ziel so wichtig ist -‐ patientenorientiert

[87]

guage) im schwierigen Gespräch Institution name Uniklinikum Mainz Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Carmela Zanardelli

carmela.zanardelli@unimedizin-‐mainz.de Universitätsmedizin der Johannes Gutenberg-‐Universität Mainz, Fort-‐ und Weiterbildung, Am Pulverturm 13, 55131 Mainz


n/a


https://www.unimedizin-‐mainz.de/typo3temp/secure_downloads/3190/0/090ec720f85572342ab12a644e53ccce1cda36ee/Fortbildungsprogramm-‐2016.pdf (S. 65)

brief description of the training programme (in national language and in English) Because the destination means so much to me -‐ how to be patients-‐ orientated during a difficult conversation Weil mir das Ziel so wichtig ist -‐ patientenorientiert im schwierigen Gespräch Entry D_73: conversation with oncological patients Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Gespräche mit onkologischen Patienten

Institution name Uniklinikum Mainz Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Carmela Zanardelli

carmela.zanardelli@unimedizin-‐mainz.de Universitätsmedizin der Johannes Gutenberg-‐Universität Mainz, Fort-‐ und Weiterbildung, Am Pulverturm 13, 55131 Mainz


n/a


https://www.unimedizin-‐mainz.de/typo3temp/secure_downloads/3190/0/090ec720f85572342ab12a644e53ccce1cda36ee/Fortbildungsprogramm-‐2016.pdf (S. 73)

[88]

brief description of the training programme (in national language and in English) conversation with oncological patients Gespräche mit onkologischen Patienten Entry D_74: attendance to dying persons Country Germany Type of training non-‐formal Training Name of programme (national language) Begleitung von sterbenden Menschen Institution name Uniklinikum München Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Marion Callesen

[email protected]‐muenchen.de Campus Innenstadt, Pettenkoferstr. 9, Seminarraum 6. Stock


n/a


http://www.klinikum.uni-‐muenchen.de/Personalentwicklung/de/5_fortbildungskalender/20160204_gespraeche_erfolgreich_fuehren.html

brief description of the training programme (in national language and in English) attendance to dying persons Begleitung von sterbenden Menschen Entry D_75: communication-‐ seems easy, but it's full of pitfalls Country Germany Type of training non-‐formal Training Name of programme (national language) Kommunikation -‐ scheinbar einfach und doch

voller Tücken Institution name Uniklinikum München Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Barbara Schreiner

[email protected]‐muenchen.de Campus-‐Großhadern, Seminarraum 3 K01 143


[89]


n/a


http://www.klinikum.uni-‐muenchen.de/Personalentwicklung/de/5_fortbildungskalender/20160307_gespraechsfuehrung_kommunikation.html

brief description of the training programme (in national language and in English) communication-‐ seems easy, but it's full of pitfalls Kommunikation -‐ scheinbar einfach und doch voller Tücken Entry D_76: counselling skills, communication training and conflict management Country Germany Type of training non-‐formal Training Name of programme (national language) Gesprächsführung, Kommunikationstraining und

Konfliktmanagement Institution name Uniklinikum Rostock Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Katrin Jonas

weiterbildung(at)uni-‐rostock.de Ulmenstr. 69, Haus 3, Raum 319a


n/a


http://www.weiterbildung.uni-‐rostock.de/zertifikatskurse/kommunikation/gespraechsfuehrung/

brief description of the training programme (in national language and in English) counselling skills, communication training and conflict management Gesprächsführung, Kommunikationstraining und Konfliktmanagement Entry D_77: person-‐ centred counselling skills Country Germany Type of training non-‐formal Training Name of programme (national language)

Personzentrierte Gesprächsführung

Institution name Uniklinikum Rostock Institution type Tertiary Degree Short Courses

[90]

Intended Users all health professionals Contact information Katrin Jonas

weiterbildung(at)uni-‐rostock.de Ulmenstr. 69, Haus 3, Raum 319a


n/a


http://www.weiterbildung.uni-‐rostock.de/zertifikatskurse/kommunikation/interkulturelle-‐kommunikation-‐seminar/

brief description of the training programme (in national language and in English) person-‐ centred counselling skills Personzentrierte Gesprächsführung Entry D_78: physician -‐ patient-‐ communication Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)


Institution name Uniklinikum Tübingen Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information n/a

[email protected]‐tuebingen.de Akademie, Herrenberger Straße 85, 72070 Tübingen


n/a


http://www.medizin.uni-‐tuebingen.de/extweb/oec/?id=1244&showdetails

brief description of the training programme (in national language and in English) physician -‐ patient-‐ communication Arzt-‐Patienten-‐Kommunikation Entry D_79: How to deal with complicated conversations successful Country Germany Type of training non-‐formal Training Name of programme (national lan-‐ Schwierige Gespräche erfolgreich führen

[91]

guage) Institution name HELIOS Klinik Kipfenberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Danielle Hecker

Danielle.Hecker@helios-‐kliniken.de HELIOS Klinik Kipfenberg, Fortbildungszentrum, Konrad-‐Regler-‐Straße 1, 85110 Kipfenberg


n/a


http://www.helios-‐wissen.de/WebObjects/MedEdu.woa/1/cms/1101158/Seminarangebot.html?wosid=2Eye6oOrTQY8KEUIx3UaqM&name=%2FHELIOS%2FWissen%2FSeminarsuche%2FSeminarangebot&angebot=5433

brief description of the training programme (in national language and in English) How to deal with complicated conversations successful Schwierige Gespräche erfolgreich führen Entry D_80: communication in challenging situations Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation in herausfordernden Situationen

Institution name HELIOS Klinik Krefeld Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Michael Grühn

michael.gruehn@helios-‐kliniken.de HELIOS Klinikum Krefeld, Lutherplatz 40, 47805 Krefeld


n/a



[92]

brief description of the training programme (in national language and in English) communication in challenging situations Kommunikation in herausfordernden Situationen Entry D_81: communication in the hospital Country Germany Type of training non-‐formal Training Name of programme (national language) Kommunikation im Krankenhaus Institution name HELIOS Klinik Wuppertal Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Bernd Häusler

bernd.haeusler@helios-‐kliniken.de HELIOS-‐Klinikum Wuppertal, Heusnerstraße 40, 42283 Wuppertal


n/a



brief description of the training programme (in national language and in English) communication in the hospital Kommunikation im Krankenhaus Entry D_82: intercultural communication Country Germany Type of training non-‐formal Training Name of programme (national language) Interkulturelle Kommunikation Institution name HELIOS Klinik Erfurt Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Beate Lenk

beate.lenk@helios-‐kliniken.de HELIOS Bildungszentrum Erfurt, Nordhäuser Straße 74, 99089 Erfurt

[93]


n/a

Link to programme or provider web-‐page http://www.helios-‐wissen.de/WebObjects/MedEdu.woa/1/cms/1101158/Seminarangebot.html?wosid=2Eye6oOrTQY8KEUIx3UaqM&name=%2FHELIOS%2FWissen%2FSeminarsuche%2FSeminarangebot&angebot=3107

brief description of the training programme (in national language and in English) intercultural communication Interkulturelle Kommunikation Entry D_83: successful communication Country Germany Type of training non-‐formal Training Name of programme (national language) Erfolgreich Kommunizieren Institution name HELIOS Klinik Wuppertal Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Bernd Häusler

bernd.haeusler@helios-‐kliniken.de HELIOS-‐Klinikum Wuppertal, Heusnerstraße 40, 42283 Wuppertal


n/a



brief description of the training programme (in national language and in English) successful communication Erfolgreich Kommunizieren Entry D_84: conversations with "difficult" patients / relatives Country Germany

[94]

Type of training non-‐formal Training Name of programme (national language) Gespräche mit "schwierigen"

Patienten/Angehörigen Institution name HELIOS Klinik Krefeld Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Michael Grühn

michael.gruehn@helios-‐kliniken.de HELIOS Klinikum Krefeld, Lutherplatz 40, 47805 Krefeld


n/a

Link to programme or provider web-‐page http://www.helios-‐wissen.de/WebObjects/MedEdu.woa/1/cms/1101158/Seminarangebot.html?wosid=2Eye6oOrTQY8KEUIx3UaqM&name=%2FHELIOS%2FWissen%2FSeminarsuche%2FSeminarangebot&angebot=2653

brief description of the training programme (in national language and in English) conversations with "difficult" patients / relatives Gespräche mit "schwierigen" Patienten/Angehörigen Entry D_85: sometimes I feel speechless Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Manchmal fühle ich mich sprachlos

Institution name Schön Klinik Hamburg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Joachim Wagner

Kontakt über Website Schön Klinik Hamburg Eilbeck, Fortbildungsraum Haus 2 Raum 59, Dehnhaide 120, 22081 Hamburg


n/a


http://www.schoen-‐kliniken.de/karriere/fortbildung/sozialkompetenz/artikel/lms00119472/?eventId=00222966&thema[]=sozia

[95]

lkompetenz&thema[]=methodenkompetenz&date_start=26.02.2016?no_cache=ptp&orderby=newsDate&search=&thema[]=sozialkompetenz&thema[]=methodenkompetenz&date_start=26.02.2016&date_end=

brief description of the training programme (in national language and in English) sometimes I feel speechless Manchmal fühle ich mich sprachlos Entry D_86: Successful counselling skills = successful relationships Country Germany Type of training non-‐formal Training Name of programme (national language)

Erfolgreiche Gesprächsführung = erfolgreiche Beziehungen

Institution name Schön Klinik Bad Aibling Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Doris Schönstein

Kontakt über Website Schön Klinik Bad Aibling, Kolbermoorer Str. 72, 83043 Bad Aibling


n/a


http://www.schoen-‐kliniken.de/karriere/fortbildung/sozialkompetenz/artikel/lms00150901/?eventId=00224457&thema[]=sozialkompetenz&thema[]=methodenkompetenz&date_start=26.02.2016?no_cache=ptp&orderby=newsDate&search=&thema[]=sozialkompetenz&thema[]=methodenkompetenz&date_start=26.02.2016&date_end=

brief description of the training programme (in national language and in English) Successful counselling skills = successful relationships Erfolgreiche Gesprächsführung = erfolgreiche Beziehungen Entry D_87: Do we understand each other ? Country Germany Type of training non-‐formal Training Name of programme (national language)

Verstehen wir uns richtig?

[96]

Institution name Schön Klinik Bad Aibling Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Doris Schönstein

Kontakt über Website Schön Klinik Bad Aibling, Kolbermoorer Str. 72, 83043 Bad Aibling


n/a


http://www.schoen-‐kliniken.de/karriere/fortbildung/sozialkompetenz/artikel/lms00119855/?eventId=00218510&thema[]=sozialkompetenz&thema[]=methodenkompetenz&date_start=26.02.2016?no_cache=ptp&orderby=newsDate&search=&thema[]=sozialkompetenz&thema[]=methodenkompetenz&date_start=26.02.2016&date_end=

brief description of the training programme (in national language and in English) Do we understand each other ? Verstehen wir uns richtig? Entry D_88: How to handle with aggressive patients in the ambulance and emergency room Country Germany Type of training non-‐formal Training Name of programme (national language)

Umgang mit aggressiven Patienten in der Ambulanz und Zentralaufnahme

Institution name SLK-‐Kliniken Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Hedwig Vordermayer

hedwig.vordermayer@hk-‐gmbh.net Hohenloher Krankenhaus gGmbH, Krankenhaus Öhringen, Kastellstraße 5, 74613 Öhringen


n/a


http://www.slk-‐kliniken.de/fileadmin/user_upload/ans_Fortbildung_2016_klein.pdf (S. 52)


[97]

How to handle with aggressive patients in the ambulance and emergency room Umgang mit aggressiven Patienten in der Ambulanz und Zentralaufnahme Entry D_89: How to handle with Patients, inhabitants and relatives in difficult situations Country Germany Type of training non-‐formal Training Name of programme (national language)

Umgang mit Patienten, Bewohnern und Angehörigen in schwierigen Situationen

Institution name SLK-‐Kliniken Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Hedwig Vordermayer

hedwig.vordermayer@hk-‐gmbh.net Klinikum am Plattenwald, Am Plattenwald 1, 74177 Bad Friedrichshall


n/a


http://www.slk-‐kliniken.de/fileadmin/user_upload/ans_Fortbildung_2016_klein.pdf (S. 55)

brief description of the training programme (in national language and in English) How to handle with Patients, inhabitants and relatives in difficult situations Umgang mit Patienten, Bewohnern und Angehörigen in schwierigen Situationen Entry D_90: Empathic communication with critically ill and terminally ill patients Country Germany Type of training non-‐formal Training Name of programme (national language)

Einfühlsame Kommunikation mit schwerkranken und unheilbar kranken Patienten

Institution name Asklepios Klinik Hamburg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

Anmeldeformular: http://www.asklepios.com/upload/Anmeldeformular_Bildungszentrum_fuer_Gesundheitsberufe_37269.pdf Bildungszentrum für Gesundheitsberufe, Fort-‐ und Weiterbildung, Eiffestraße 585, 20537 Hamburg

[98]


n/a


http://www.asklepios.com/upload/BZG_2016_final_37283.pdf (S. 59)

brief description of the training programme (in national language and in English) Empathic communication with critically ill and terminally ill patients Einfühlsame Kommunikation mit schwerkranken und unheilbar kranken Patienten Entry D_91: Communication in the daily clinical life Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation im klinischen Alltag

Institution name ALB FILS Kliniken Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

ifwb@af-‐k.de (Anmeldeformular: http://www.alb-‐fils-‐kliniken.de/fileadmin/data/Downloads/Fort-‐Weiterbildung/Jahresprogramm-‐Anmeldeformular-‐aktuell.pdf) Helfenstein Klinik, Eybstraße 16, 73312 Geisslingen an der Steige


n/a


http://www.alb-‐fils-‐kliniken.de/fileadmin/data/Downloads/Fort-‐Weiterbildung/Jahresprogramm-‐2015.pdf (S. 19)

brief description of the training programme (in national language and in English) Communication in the daily clinical life Kommunikation im klinischen Alltag Entry D_92: To manage difficult conversations Country Germany Type of training non-‐formal Training

[99]


Schwierige Gespräche führen

Institution name ALB FILS Kliniken Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

ifwb@af-‐k.de (Anmeldeformular: http://www.alb-‐fils-‐kliniken.de/fileadmin/data/Downloads/Fort-‐Weiterbildung/Jahresprogramm-‐Anmeldeformular-‐aktuell.pdf) Ev. Akademie, Akademieweg 11, 73087 Bad Boll


n/a


http://www.alb-‐fils-‐kliniken.de/fileadmin/data/Downloads/Fort-‐Weiterbildung/Jahresprogramm-‐2015.pdf (S. 53)

brief description of the training programme (in national language and in English) To manage difficult conversations Schwierige Gespräche führen Entry D_93: the power of words Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Die Macht der Worte...

Institution name cekib, Klinikum Nürnberg Nord Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Klaus Hübner

huebner@klinikum-‐nuernberg.de cekib, Klinikum Nürnberg Nord, Haus 47, Raum 127, Prof.-‐Ernst-‐Nathan-‐Straße 1, 90419 Nürnberg


n/a

Link to programme or provider web-‐ http://www.cekib.de/kurs/aerztliche-‐

[100]

page gespraechsfuehrung-‐im-‐klinischen-‐alltag.html

brief description of the training programme (in national language and in English) the power of words Die Macht der Worte Entry D_94: physician' counselling skills in the daily clinical setting Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Ärztliche Gesprächsführung im klinischen Alltag

Institution name cekib, Klinikum Nürnberg Nord Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Jürgen Stadelmeyer

juergen.stadelmeyer@klinikum-‐nuernberg.de cekib, Klinikum Nürnberg Nord, Haus 47, Prof.-‐Ernst-‐Nathan-‐Straße 1, 90419 Nürnberg


n/a


http://www.cekib.de/kurs/englisch-‐kommunizieren-‐im-‐klinischen-‐alltag.html

brief description of the training programme (in national language and in English) physician' counselling skills in the daily clinical setting Ärztliche Gesprächsführung im klinischen Alltag Entry D_95: To communicate on English in the daily clinical setting Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Englisch kommunizieren im klinischen Alltag

Institution name cekib, Klinikum Nürnberg Nord Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Jürgen Stadelmeyer

juergen.stadelmeyer@klinikum-‐

[101]

nuernberg.de cekib, Klinikum Nürnberg Nord, Haus 47, Prof.-‐Ernst-‐Nathan-‐Straße 1, 90419 Nürnberg


n/a


http://www.cekib.de/kurs/gespraeche-‐mit-‐chronisch-‐und-‐schwerstkranken-‐menschen-‐und-‐deren-‐angehoerigen.html

brief description of the training programme (in national language and in English) To communicate on English in the daily clinical setting Englisch kommunizieren im klinischen Alltag Entry D_96: conversations with chronically and critically ill people and their relatives Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Gespräche mit chronisch-‐ und schwerstkranken Menschen und deren Angehörigen

Institution name cekib, Klinikum Nürnberg Nord Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

n/a cekib, Klinikum Nürnberg Nord, Haus 47, Prof.-‐Ernst-‐Nathan-‐Straße 1, 90419 Nürnberg


n/a


http://www.cekib.de/kurs/gespraeche-‐mit-‐eltern-‐kranker-‐kinder-‐im-‐direkten-‐kontakt-‐und-‐am-‐telefon.html

brief description of the training programme (in national language and in English) conversations with chronically and critically ill people and their relatives Gespräche mit chronisch-‐ und schwerstkranken Menschen und deren Angehörigen Entry D_97: Conversations with parents of sick children Country Germany Type of training non-‐formal Training

[102]


Gespräche mit Eltern kranker Kinder

Institution name Caritas Krankenhaus, Mergentheim Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Susanne Berg

[email protected] Caritas Krankenhaus, Haus Peter Rigler, Zimmer 06, Uhlandstr. 7, 97980 Bad Mergentheim


n/a


http://www.khtbb.de/khtbb/fortbildungen/termin.php?path=/ckbm/fortbildungen/termine/Kommunikationsseminar.php&splitId=2&from=2016-‐03-‐07%2009:00:00&to=2016-‐03-‐07%2016:00:00

brief description of the training programme (in national language and in English) Conversations with parents of sick children Gespräche mit Eltern kranker Kinder Entry D_98: Communication workshops Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikationsseminar

Institution name Klinikum Arnsberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Frank Bornemann

f.bornemann@klinikum-‐arnsberg.de "Bildungszentrum für Gesundheits-‐ und Pflegeberufe im „Kaiserhaus“

Duration oft the programme Kanzmattstraße 2 regular cycle or nonregular cycle of the program

Langerstr. 3


Bezirksstelle Braunschweig

brief description of the training programme (in national language and in English) Kommunikationsseminar

[103]

Communication workshops Entry D_99: Professional handling with aggressive patients / de-‐escalation Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Professioneller Umgang mit aggressiven Patienten / Deeskalation

Institution name Ortenau Klinikum Kehl Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Nicole Laug

[email protected]‐klinikum.de/ 07851 873125 Ortenau Klinikum Kehl, Kanzmattstraße 2, 77694 Kehl


n/a


http://www.ortenau-‐klinikum.de/fileadmin/user_upload/pdf/Fortbildungsprogramm_2016.pdf Seite 119

brief description of the training programme (in national language and in English) Professional handling with aggressive patients / de-‐escalation Professioneller Umgang mit aggressiven Patienten / Deeskalation Entry D_100: Physician-‐ patient-‐ communication in situations of crisis Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Patienten-‐Arzt-‐Gespräch in krisenhaften Situationen

Institution name Akademie für Psycho-‐Onkologie München (APOM)

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Jenny Ott

[email protected] Klinik und Poliklinik für Psychosomatische Medizin und Psychotherapie, Langerstr. 3, 81675 München


n/a

[104]


http://www.a-‐pom.de/download/A-‐POM_Kommunikation-‐Onko.pdf

brief description of the training programme (in national language and in English) Physician-‐ patient-‐ communication in situations of crisis Patienten-‐Arzt-‐Gespräch in krisenhaften Situationen Entry D_101: communication in the oncology Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation in der Onkologie

Institution name Städtisches Klinikum Görlitz gGmbh Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Ina Schmidt

schmidt.ina@klinikum-‐goerlitz.de Städtisches Klinikum Görlitz gGmbh, Bildungszentrum für Medizinal-‐ und Sozialberufe, Scultetusstraße 18, 02828 Görlitz


n/a


http://www.klinikum-‐goerlitz.org/fileadmin/klinikum-‐goerlitz/dokumente/pdf/download-‐PDFs_Flyer/2016/2016-‐01-‐28_Katalog_2016_1_Halbj.pdf (S. 22)

brief description of the training programme (in national language and in English) communication in the oncology Kommunikation in der Onkologie Entry D_102: Expectations and helpful questions in attendance to critically ill and dying persons Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Erwartungen und hilfreiche Fragen in der Begleitung schwer erkrankter und sterbender Menschen

[105]

Institution name Ärztekammer Niedersachsen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Sonja Ullrich

[email protected]/ 0511-‐3802197 Ärztehaus Hannover, Berliner Allee 20, 30175 Hannover


n/a


https://www.aekn.de/nc/fortbildung/?tx_enmevents_enmevents[action]=list&tx_enmevents_enmevents[controller]=ExternEvents&cHash=fda1e13f52f556d5590acedae452726a

brief description of the training programme (in national language and in English) Expectations and helpful questions in attendance to critically ill and dying persons Erwartungen und hilfreiche Fragen in der Begleitung schwer erkrankter und sterbender Menschen Entry D_103: successful communication in practice Country Germany Type of training non-‐formal Training Name of programme (national language)

Erfolgreiche Kommunikation in der Praxis

Institution name Ärztekammer Niedersachsen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Sonja Ullrich

[email protected]/ 0511-‐3802197 Ärztehaus Hannover, Berliner Allee 20, 30175 Hannover


n/a


https://www.aekn.de/nc/fortbildung/?tx_enmevents_enmevents[action]=list&tx_enmevents_enmevents[controller]=ExternEvents&cHash=fda1e13f52f556d5590acedae452726a

brief description of the training programme (in national language and in English) successful communication in practice

[106]

Erfolgreiche Kommunikation in der Praxis Entry D_104: communication with foreign patients Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikation mit ausländischen Patienten

Institution name Ärztekammer Niedersachsen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Iris Otto

[email protected]/ 0531-‐26159522 Ärztekammer Niedersachsen, Bezirksstelle Braunschweig, Raum 123, An der Petrikirche 1, 38100 Braunschweig


n/a


https://www.aekn.de/nc/fortbildung/?tx_enmevents_enmevents[action]=list&tx_enmevents_enmevents[controller]=ExternEvents&tx_enmevents_enmevents[%40widget_0][currentPage]=2&tx_enmevents_enmevents[%40widget_0][itemsPerPage]=5&tx_enmevents_enmevents[filter][sort]=score&tx_enmevents_enmevents[filter][search]=Kommunikation&cHash=6b8a8c90a6e4a3073f2379acddfa0da8

brief description of the training programme (in national language and in English) communication with foreign patients Kommunikation mit ausländischen Patienten Entry D_105: Talk to each other, comprehend each other (communication) Country Germany Type of training non-‐formal Training Name of programme (national language)

Miteinander reden, einander verstehen (Kommunikation)

Institution name Ärztekammer Niedersachsen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Petra Rüter

[email protected]/ 0441-‐20522522

[107]

Ärztehaus Oldenburg, Amalienstr. 3, 26135 Oldenburg Duration oft the programme n/a regular cycle or nonregular cycle of the program

n/a


https://www.aekn.de/nc/fortbildung/?tx_enmevents_enmevents[action]=list&tx_enmevents_enmevents[controller]=ExternEvents&tx_enmevents_enmevents[%40widget_0][currentPage]=2&tx_enmevents_enmevents[%40widget_0][itemsPerPage]=5&tx_enmevents_enmevents[filter][sort]=score&tx_enmevents_enmevents[filter][search]=Kommunikation&cHash=6b8a8c90a6e4a3073f2379acddfa0da8

brief description of the training programme (in national language and in English) Talk to each other, comprehend each other (communication) Miteinander reden, einander verstehen (Kommunikation) Entry D_106: successful communication in physicians' office "Talk to each other, comprehend each other" Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Erfolgreiche Kommunikation in der Arztpraxis "Miteinander reden, einander verstehen"

Institution name Ärztekammer Niedersachsen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Eckhard Meier

eckhard.meier@kh-‐wtm.de/ 04462-‐862300 Krankenhaus Wittmund, Dohuser Weg 10, 26409 Wittmund


n/a


https://www.aekn.de/nc/fortbildung/?tx_enmevents_enmevents[action]=list&tx_enmevents_enmevents[controller]=ExternEvents&tx_enmevents_enmevents[filter][sort]=score&tx_enmevents_enmevents[filter][search]=Kommunikation&tx_enmevents_enmevents[%40widget_0][currentPage]=3&tx_enmevents_enmevents[%40widget_0][itemsPerPage]=5&cHash=521c222fc0e2083fd8820f4a2a3ad59e

brief description of the training programme (in national language and in English) successful communication in physicians' office "Talk to each other, comprehend each other"

[108]

Erfolgreiche Kommunikation in der Arztpraxis "Miteinander reden, einander verstehen" Entry D_107: I was speechless ! communication with relatives Country Germany Type of training non-‐formal Training Name of programme (national language)

Da war ich doch sprachlos! Kommunikation mit Angehörigen

Institution name Ärztekammer Niedersachsen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

Hausaerzteverband.Nds@t-‐online.de/ 0511-‐3802430 Seminaris Hotel, Soltauer Str. 3, 21335 Lüneburg


n/a



brief description of the training programme (in national language and in English) I was speechless ! communication with relatives Da war ich doch sprachlos! Kommunikation mit Angehörigen Entry D_108: Empathic communication Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Wertschätzende Kommunikation


info@salutogenese-‐zentrum.de/ 05382-‐9554730 Seminarhaus Alte Mühle, Am Mühlenteich 1, 37581

[109]

Bad Gandersheim Duration oft the programme n/a regular cycle or nonregular cycle of the program

n/a



brief description of the training programme (in national language and in English) Empathic communication Wertschätzende Kommunikation Entry D_109: salutogenic communication -‐> intermediate course Country Germany Type of training non-‐formal Training Name of programme (national language)

Salutogene Kommunikation Aufbautraining


destino@akademie-‐oegw.de/ 0211-‐3109641 Fachbereich Gesundheit -‐ Schulungsraum, Allerstr. 21, 38518 Gifhorn


n/a


https://www.aekn.de/nc/fortbildung/?tx_enmevents_enmevents[action]=list&tx_enmevents_enmevents[controller]=ExternEvents&tx_enmevents_enmevents[filter][sort]=score&tx_enmevents_enmevents[filter][search]=Kommunikation&tx_enmevents_enmevents[%40widget_0][currentPage]=4&tx_enmevents_enmevents[%40widget_0][itemsPerPage]=5&cHash=33e1d02c05d1b58493ff2d0e2c3aa719

brief description of the training programme (in national language and in English) salutogenic communication -‐> intermediate course

[110]

Salutogene Kommunikation Aufbautraining Entry D_110: intercultural communication in the child and youth care system -‐ intermediate course Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Interkulturelle Kommunikation im Kinder-‐ und Jugendgesundheitsdienst -‐ Aufbaukurs

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Stefan Pohlmann

seminare@marburger-‐bund.de/ 030-‐74684628 Hotel Maritim proArte, Friedrichstraße 151, 10117 Berlin


n/a


https://veranstaltung.aekb.de/kalender/events?query=Kommunikation&from=&to=&days=-‐1&district[]=-‐1&host[]=-‐1&field[]=-‐1&category[]=-‐1

brief description of the training programme (in national language and in English) intercultural communication in the child and youth care system -‐ intermediate course Interkulturelle Kommunikation im Kinder-‐ und Jugendgesundheitsdienst – Aufbaukurs Entry D_111: professional medical communication -‐ the key to success in the everyday work life Country Germany Type of training non-‐formal Training Name of programme (national language)

Professionelle ärztliche Kommunikation -‐ der Schlüssel zum Erfolg im Berufsalltag

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Antje Schmilgus

[email protected]/ 030-‐2844966 Magnus-‐Haus Berlin, Am Kupergraben 7, 10117 Berlin


n/a

[111]



brief description of the training programme (in national language and in English) professional medical communication -‐ the key to success in the everyday work life Professionelle ärztliche Kommunikation -‐ der Schlüssel zum Erfolg im Berufsalltag Entry D_112: successful rehabilitation needs good communication Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Erfolgreiche Rehabilitation braucht gute Kommunikation

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Gergana Vasileva

[email protected]/ 030-‐20620853 Hartmannbund Verband der Ärzte Deutschlands e.V., Kurfürstenstr. 132, 10785 Berlin


n/a



brief description of the training programme (in national language and in English) successful rehabilitation needs good communication Erfolgreiche Rehabilitation braucht gute Kommunikation Entry D_113: successful counselling skills in challenging situations, goal and resolution-‐ orientated communication Country Germany Type of training non-‐formal Training Name of programme (national language)

Erfolgreiche Gesprächsführung in anspruchsvollen Situationen, ziel-‐ und lösungsorientierte Kommunikation

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses

[112]

Intended Users all health professionals Contact information Harald Bias

[email protected]/ 030-‐450570701 AMZ der Charité Universitätsmedizin-‐ Berlin, Augustenburger Platz 1, 13353 Berlin


n/a



brief description of the training programme (in national language and in English) successful counselling skills in challenging situations, goal and resolution-‐ orientated communication Erfolgreiche Gesprächsführung in anspruchsvollen Situationen, ziel-‐ und lösungsorientierte Kommunikation Entry D_114: clear and comprehendible in contact Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Klar und verständlich im Kontakt

Institution name Ärztekammer Westfalen-‐Lippe Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Astrid Gronau

[email protected]/ 0251-‐9292206 Klinik Borkum Riff, Friesenstube, 26757 Borkum


n/a


http://www.aekwl.de/fileadmin/indal/aekwl/menu_index.php?ebene=3&param=15590

brief description of the training programme (in national language and in English) clear and comprehendible in contact Klar und verständlich im Kontakt Entry D_115: counselling skills in difficult, clinical settings Country Germany Type of training non-‐formal Training

[113]

Name of programme (national language)

Gesprächsführung in schwierigen klinischen Situationen

Institution name Landesärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Barbara Rentschler

[email protected]/ 07231-‐4988030 Siloah St. Trudpert Klinikum, Wilferdinger Str. 67, 75179 Pforzheim


n/a



brief description of the training programme (in national language and in English) counselling skills in difficult, clinical settings Gesprächsführung in schwierigen klinischen Situationen Entry D_116: professional communication training for physicians Country Germany Type of training non-‐formal Training Name of programme (national language)

professionelles Kommunikationstraining für Ärzte

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Daniela Kraus

[email protected]/ 030-‐450 576377 Lernzentrum Charité, Virchowweg 23, 10117 Berlin


n/a



brief description of the training programme (in national language and in English) professional communication training for physicians professionelles Kommunikationstraining für Ärzte

[114]

Entry D_117: communication with psychiatric and neurological patients -‐ preparation workshop Country Germany Type of training non-‐formal Training Name of programme (national language)

Kommunikation mit psychiatrischen und neurologischen Patienten Vorbereitungsworkshop 8

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Daniela Kraus

[email protected]/ 030-‐450 576377 Lernzentrum Charité, Virchowweg 23, 10117 Berlin


n/a



brief description of the training programme (in national language and in English) communication with psychiatric and neurological patients -‐ preparation workshop Kommunikation mit psychiatrischen und neurologischen Patienten Vorbereitungsworkshop 8 Entry D_118: Physician-‐ patient-‐ communication KIT preparation workshop Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Arzt-‐Patienten-‐Kommunikation KIT Vorbereitungsworkshop 1&2

Institution name Kassenärztliche Vereinigung Niedersachsen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Herr Dr. med. Al-‐Halabi

[email protected]/ 04941-‐6008143 Kassenärztliche Vereinigung Niedersachsen, Kirchstraße 7-‐13, 26603 Aurich


n/a


http://www.baek-‐fortbildungssuche.de/

[115]

brief description of the training programme (in national language and in English) Physician-‐ patient-‐ communication KIT preparation workshop Arzt-‐Patienten-‐Kommunikation KIT Vorbereitungsworkshop 1&2 Entry D_119: intercultural communication in the child-‐ and youth care system -‐ intermediate course Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Interkulturelle Kommunikation im Kinder-‐ und Jugendgesundheitsdienst -‐ Aufbaukurs

Institution name Palliativzentrum Nordhessen RKH Kassel Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Herr Dr. med. Spuck

info@apph-‐nordhessen.de/ 0561-‐9373258 Palliativzentrum Nordhessen RKH Kassel, Akademieräume Station D4, Hansteinstraße 29, 34121 Kassel


n/a


http://www.baek-‐fortbildungssuche.de/

brief description of the training programme (in national language and in English) intercultural communication in the child-‐ and youth care system -‐ intermediate course Interkulturelle Kommunikation im Kinder-‐ und Jugendgesundheitsdienst – Aufbaukurs Entry D_120: AAPV-‐ further education; perception and communication Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

AAPV-‐Fortbildung -‐ Wahrnehmung und Kommunikation

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Frau Zippel

[email protected]/ 030-‐408061209 Ärztekammer Berlin, Friedrichstraße 16, 10969 Berlin

[116]


n/a


http://www.aerztekammer-‐berlin.de/10arzt/25_Aerztl_Fb/12_Fortbildungen_AEKB/02_InterdisziplinaereVeranstaltungen/95_Arzt-‐Patienten-‐Kommunikation_News-‐Basiskurs/index.html

brief description of the training programme (in national language and in English) AAPV-‐ further education; perception and communication AAPV-‐Fortbildung -‐ Wahrnehmung und Kommunikation Entry D_121: physician -‐ patient-‐ communication Country Germany Type of training non-‐formal Training Name of programme (national language)


Institution name willms.coaching Göttingen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Sara Willms

0551-‐797 47 41 Am Feuerschanzengraben 2, 37083 Göttingen


n/a


https://www.willmscoaching.de/seminare/kommunikation-‐und-‐patientenzentrierte-‐gespraechsfuehrung-‐ddg-‐fortbildung/

brief description of the training programme (in national language and in English) physician -‐ patient-‐ communication Arzt-‐Patienten-‐Kommunikation Entry D_122: communication and patient-‐ centred counselling skills Country Germany Type of training non-‐formal Training Name of programme (national language)

Kommunikation und patientenzentrierte Gesprächsführung

Institution name Landesärztekammer Brandenburg

[117]

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Sonja Friedrich

[email protected] KV Brandenburg, Pappelallee 5, 14469 Potsdam


n/a


https://www.laekb.de/PublicNavigation/arzt/fortbildung/fortbildungskalender/?_dummy=1536052801B&phpfile=formular&fname=showResultDetail&wf=fobik&PHPSESSID=dec4feb5f83c5283d533c02470143f5d&dom=login-‐laekb.aek-‐service.de&antzformto=/static/website/custom/php/Fortbildungkalender.php&rserv=www.laekb.de&id=2478984&licenceId=WebPortal#extform

brief description of the training programme (in national language and in English) communication and patient-‐ centred counselling skills Kommunikation und patientenzentrierte Gesprächsführung Entry D_123: the difficult conversation -‐ how to transmit major diagnosis Country Germany Type of training non-‐formal Training Name of programme (national language)

Das schwere Gespräch -‐ schwerwiegende Diagnosen übermitteln

Institution name Kassenärztliche Vereinigung Westfalen-‐Lippe Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Petra Pöttker

[email protected] Kassenärztliche Vereinigung Westfalen-‐Lippe, Robert-‐Schimrigk-‐Str. 4-‐6, 44141 Dortmund


n/a



brief description of the training programme (in national language and in English) the difficult conversation -‐ how to transmit major diagnosis

[118]

Das schwere Gespräch -‐ schwerwiegende Diagnosen übermitteln Entry D_124: communication and counselling skills -‐ Module 1 Country Germany Type of training non-‐formal Training Name of programme (national language)

Kommunikation und Gesprächsführung -‐ Modul 1

Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

Tel: 0711-‐278-‐62093 Klinikum Stuttgart, Kriegsbergstraße 60, 70174 Stuttgart


n/a


http://www.aerztekammer-‐bw.de/10aerzte/20fortbildung/10fortbildungskalender/index.html?detail=623570&page=1&stichwort=gespr%C3%A4ch&von=201603&bis=201605&do_search=search&order=e.begin#anchor_623570

brief description of the training programme (in national language and in English) communication and counselling skills -‐ Module 1 Kommunikation und Gesprächsführung -‐ Modul 1 Entry D_125: Challenging conversations -‐ managing skilful Country Germany Type of training non-‐formal Training Name of programme (national language)

Herausfordernde Gespräche gekonnt führen


Tel: 0621 1292929 Praxis Dres Becker/Baumgart, C3/18, 68159 Mannheim


n/a

Link to programme or provider http://www.aerztekammer-‐

[119]

web-‐page bw.de/10aerzte/20fortbildung/10fortbildungskalender/index.html?detail=619771&page=1&stichwort=gespr%C3%A4ch&von=201603&bis=201605&do_search=search&order=e.begin#anchor_619771

brief description of the training programme (in national language and in English) Challenging conversations -‐ managing skilful Herausfordernde Gespräche gekonnt führen Entry D_126: counselling skills with dying patients in the palliative medicine Country Germany Type of training non-‐formal Training Name of programme (national language)

Gesprächsführung mit Sterbenden in der Palliativmedizin


Tel: 07373 / 10-‐0 Verwaltungsbau, Hauptstr. 9, 88529 Zwiefalten


n/a



brief description of the training programme (in national language and in English) counselling skills with dying patients in the palliative medicine Gesprächsführung mit Sterbenden in der Palliativmedizin Entry D_127: Psychotherapeutic counselling skills and treatment skills Country Germany Type of training non-‐formal Training Name of programme (national language)

Psychotherapeutische Gesprächsführung und Behandlungstechnik

Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses

[120]

Intended Users all health professionals Contact information n/a

Tel: 07195 591 56004 Rems-‐Murr-‐Kliniken gGmbh, Am Jakobsweg 1, 71364 Winnenden


n/a



brief description of the training programme (in national language and in English) Psychotherapeutic counselling skills and treatment skills Psychotherapeutische Gesprächsführung und Behandlungstechnik Entry D_128: Managing conversations with patients and relatives empathic Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Patienten-‐ und Angehörigengespräche empathisch führen

Institution name Ärztekammer Nordrhein Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Kerstin Wittenberg

[email protected] Reha Zentrum, Wilhelmstraße 34, 46145 Oberhausen


n/a


http://www.aekno.de/page.asp?pageID=6480

brief description of the training programme (in national language and in English) Managing conversations with patients and relatives empathic Patienten-‐ und Angehörigengespräche empathisch führen Entry D_129: goal-‐ orientated communication as a door opener

[121]

Country Germany Type of training non-‐formal Training Name of programme (national language)

Zielgerechte Kommunikation als Türöffner

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Verena Rösner

[email protected] Ev. Krankenhaus Hubertus, Spanische Allee 10-‐14, 14129 Berlin


n/a


https://veranstaltung.aekb.de/kalender/events/detail/ANT-‐1601234-‐10000?query=kommunikation&from=&to=&days=-‐1&district[0]=-‐1&host[0]=-‐1&field[0]=-‐1&category[0]=-‐1

brief description of the training programme (in national language and in English) goal-‐ orientated communication as a door opener Zielgerechte Kommunikation als Türöffner Entry D_130: talking to each other -‐ medical communication in the ward round Country Germany Type of training non-‐formal Training Name of programme (national language)

Miteinander reden -‐ ärztliche Kommunikation in der Visite

Institution name Vivantes Netzwerk für Gesundheit GmbH, Institut für Fort-‐ und Weiterbildung, Berlin

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Irmtraud Böhme

[email protected] Vivantes Netzwerk für Gesundheit GmbH, Institut für Fort-‐ und Weiterbildung, Wenckestraße 23, 12099 Berlin


n/a


https://veranstaltung.aekb.de/kalender/events/detail/ANT-‐1601325-‐10000?query=kommunikation&from=&to=&days=-‐

[122]

1&district[0]=-‐1&host[0]=-‐1&field[0]=-‐1&category[0]=-‐1 brief description of the training programme (in national language and in English) talking to each other -‐ medical communication in the ward round Miteinander reden -‐ ärztliche Kommunikation in der Visite Entry D_131: communication as a medical key skill Country Germany Type of training non-‐formal Training Name of programme (na-‐tional language)

Kommunikation als ärztliche Schlüsselkompetenz




Duration oft the program-‐me

n/a


n/a


http://www.vivantes.de/uploads/IFW_Programm_2016_151217_Mitarbeiter.pdf#page=169&zoom=auto,68,790

brief description of the training programme (in national language and in English) communication as a medical key skill Kommunikation als ärztliche Schlüsselkompetenz Entry D_132: basic competence : counselling skills Country Germany Type of training non-‐formal Training Name of programme (national language)

Basiskompetenz Gesprächsführung



[123]



n/a



brief description of the training programme (in national language and in English) basic competence : counselling skills Basiskompetenz Gesprächsführung Entry D_133: professional counselling skills -‐ compact training Country Germany Type of training non-‐formal Training Name of programme (national language)

Professionelle Gesprächsführung -‐ Kompakttraining





n/a



brief description of the training programme (in national language and in English) professional counselling skills -‐ compact training Professionelle Gesprächsführung – Kompakttraining Entry D_134: constructive communication with patients and relatives Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Konstruktive Kommunikation mit Patienten und Angehörigen

[124]





n/a



brief description of the training programme (in national language and in English) constructive communication with patients and relatives Konstruktive Kommunikation mit Patienten und Angehörigen Entry D_135: to comprehend conflicts and to solve them Country Germany Type of training non-‐formal Training Name of programme (national language)

Konflikte verstehen und lösen

Institution name Ärztekammer Baden-‐Württemberg Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Ulrike Hussmann

Tel: 0711-‐25359830 Praxis, Mönchstr. 14, 70191 Stuttgart


n/a



brief description of the training programme (in national language and in English) to comprehend conflicts and to solve them Konflikte verstehen und lösen

[125]

Entry D_136: the difficult patient Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Der schwierige Patient

Institution name Bayrische Landesärztekammer Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

info@akademie-‐muenchen.de Deutsche Akademie für Entwicklungsförderung und Gesundheit des Kindes und Jugendlichen e.V., Heiglhofstr. 63, 81377 München


n/a


http://www.blaek.de/fortbildung/fb_kal/fortbildungskalender_details.cfm?id_kursnr=626069&typ=1

brief description of the training programme (in national language and in English) the difficult patient Der schwierige Patient Entry D_137: medical conversations, which are effective Country Germany Type of training non-‐formal Training Name of programme (national language)

Ärztliche Gespräche die wirken

Institution name Ärztekammer Berlin Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

[email protected] Ärztekammer Berlin, Friedrichstraße 16, 10969 Berlin


n/a


http://www.aekb.de/10arzt/25_Aerztl_Fb/12_Fortbildungen_AEKB/02_InterdisziplinaereVeranstaltungen/95_Arzt-‐Patienten-‐Kommunikation_News-‐

[126]

Basiskurs/index.html brief description of the training programme (in national language and in English) medical conversations, which are effective Ärztliche Gespräche die wirken Entry D_138: physician-‐ patient-‐ communication -‐ to bear bad news Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Arzt-‐Patienten-‐Kommunikation -‐ Das Überbringen schlechter Nachrichten

Institution name Ärztekammer Hessen Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

[email protected] KVH Frankfurt, Georg-‐Voigt-‐Straße 15, 60325 Frankfurt am Main


n/a


https://portal.laekh.de/veranstaltungen

brief description of the training programme (in national language and in English) physician-‐ patient-‐ communication -‐ to bear bad news Arzt-‐Patienten-‐Kommunikation -‐ Das Überbringen schlechter Nachrichten Entry D_139: professional counselling skills Country Germany Type of training non-‐formal Training Name of programme (national language)

Professionelle Gesprächsführung

Institution name Ärztekammer Westfalen-‐Lippe Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Petra Pöttker

[email protected] Akademie für medizinische Fortbildung der ÄKWL und der KVWL, Postfach 40 67, 48022 Münster

[127]


n/a



brief description of the training programme (in national language and in English) professional counselling skills Professionelle Gesprächsführung Entry D_140: communicative competence : refreshment training Country Germany Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kommunikative Kompetenz Auffrischungstraining

Institution name Klinik für Psychosomatik und Psychotherapie, Köln Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Bernd Sonntag

bernd.Sonntag@uk-‐koeln.de Klinik für Psychosomatik und Psychotherapie, Kerpener Str. 62, 50924 Köln


n/a


http://psychosomatik-‐psychotherapie.uk-‐koeln.de/psychosomatik-‐und-‐psychotherapie/aktuelles/kommunikative_kompetenz_termine%202015.pdf

brief description of the training programme (in national language and in English) communicative competence : refreshment training Kommunikative Kompetenz Auffrischungstraining Entry D_141: pleasant patients trough client-‐ centred communication Country Germany Type of training non-‐formal Training Name of programme (national language)

Zufriedene Patienten durch kundenorientierte Kommunikation

Institution name KRH Zentrale Bereiche, Hannover Institution type Training offered by Third Parties

[128]

Degree Short Courses Intended Users all health professionals Contact information Monika Wagemester



n/a



brief description of the training programme (in national language and in English) pleasant patients trough client-‐ centred communication Zufriedene Patienten durch kundenorientierte Kommunikation Entry GR_1: Doctor-‐Patient relationship Country Greece Type of training formal Training Name of programme (national lan-‐guage)

Σχέση ιατρού-‐ασθενούς

Institution name University of Crete Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information Δρ. Χρήστος Λιονής

n/a n/a

Duration oft the programme 30 hrs regular cycle or nonregular cycle of the program

regular cycle


http://www.fammed.uoc.gr/Joomla/index.php/education/graduate-‐program/doctor-‐patient-‐relationship

brief description of the training programme (in national language and in English) Course objectives: 1) To familiarize medical students with concepts and theories concerning doctor-‐patient relationships. 2) To provide practical guidelines for an effective doctor-‐patient communication. 3) To To gain experience in promoting patient satisfaction and improving therapeutic interaction. Οι φοιτητες να αναγνωρίσουν την αναγκαιότητα της επικοινωνίας μεταξύ ιατρού και ασθενούς καθώς και τους παράγοντες που επηρεάζουν αυτή. Επισης να αναγνωρίσουν τις

[129]

δεξιότητες που απαιτούνται για την αποτελεσματική επικοινωνία με τον ασθενή και να ασκηθούν μέσα από υπόδυση ρόλων για την απόκτηση τους. Entry GR_2: Medical Responsibility and Ethics Country Greece Type of training formal Training Name of programme (national lan-‐guage)

Ιατρική Ευθύνη και Ηθική

Institution name University of Thessaly Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information Α. Γιαννούκας

n/a n/a


regular cycle


http://www.med.uth.gr/UploadFiles/file/Foitites/2014-‐2015/IATRIKH%20EUTHINI%20KAI%20HTHIKI_14-‐15.pdf

brief description of the training programme (in national language and in English) Basic principles of ethics and conduct that should govern the doctor -‐patient relationship. The art of doctor-‐patient communication. Βασικές αρχές ηθικής και δεοντολογίας που πρέπει να διέπουν την σχέση ιατρού και ασθενούς. Η τέχνη της επικοινωνίας – ενημέρωσης του ασθενούς από τον ιατρό Entry GR_3: General Medicine Country Greece Type of training formal Training Name of programme (national lan-‐guage)

Γενική Ιατρική

Institution name University of Ioannina Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information Κωνσταντίνος Σιαμόπουλος

n/a n/a


regular cycle

[130]


http://www.med.uoi.gr/old/proptuxiaka_mathimata_4etos.html

brief description of the training programme (in national language and in English) The doctor-‐ patient relationship in prevention and health promotion Η σχέση ιατρού-‐ασθενούς στην πρόληψη και προαγωγή υγείας Entry GR_4: Empathy in the doctor-‐ patient relationship Country Greece Type of training formal Training Name of programme (national lan-‐guage)

Η ενσυναίσθηση στη σχέση γιατρού-‐ασθενή

Institution name University of Ioannina Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information Επίκ. Καθ. Γιάνης Δημολιάτης

n/a n/a


regular cycle


http://ecourse.uoi.gr/course/view.php?id=937

brief description of the training programme (in national language and in English) Determining the role of medicine , recognizing the patient as a whole . Overview of the relationship between doctor and patient, identification of obstacles to the establishment of a relationship of trust and discovery of components that facilitate it. Human-‐centered, person-‐centered philosophy , instead of diasease-‐centered approach . Προσδιορισμός του ρόλου της ιατρικής, αναγνωρίζοντας τον ασθενή ως ολότητα. Σφαιρική θεώρηση της σχέσης μεταξύ γιατρού και ασθενή, αναγνώριση των εμποδίων που δυσχεραίνουν την εδραίωση μιας σχέσης εμπιστοσύνης αλλά και ανακάλυψη των συστατικών στοιχείων που τη διευκολύνουν. Ανθρωπο-‐κεντρική προσωπο-‐κεντρική φιλοσοφία, παρά νοσο-‐κεντρική προσέγγιση. Entry GR_5: BIOETHICS Country Greece Type of training formal Training Name of programme (national language) ΒΙΟΗΘΙΚΗ Institution name University of Patras Institution type Tertiary

[131]

Degree Undergraduate Intended Users medical students Contact information Μιχαήλ Ανθρακόπουλος

n/a n/a


regular cycle


http://www.med.upatras.gr/gr/Pages/undergrad/courses.aspx?lID=27

brief description of the training programme (in national language and in English) The Bioethics module is comprised of a general and a specialized part. The general part describes the concepts and values of bioethics and analyzes the context of bioethical theories as part of law, ethical, biomedical and philosophical components. Furthermore, it explores the historic evolution of ethics theories in comparison with modern bioethics. The specialized part analyses the implementation of Biorthics values in individual fields, such as: Doctor -‐ patient relationship, patient -‐ doctor contact, therapeutic importance of the patient's relationship with the physician and medical team. The balance of the patient's autonomy to that of doctor. Selection of a doctor. Informing the patient and relatives for unfavorable diagnosis Το μάθημα της Βιοηθικής περιλαμβάνει γενικό και ειδικό μέρος. Στο γενικό μέρος περιγράφονται οι έννοιες και αρχές της Βιοηθικής και αναλύεται το πλαίσιο των βιοηθικών θεωρήσεων ως πλοκή νομικών, ηθικών, βιοϊατρικών και φιλοσοφικών συνιστωσών. Ακόμη εξετάζεται η ιστορική εξέλιξη των ηθικών θεωρήσεων σε σύγκριση με τη σύγχρονη βιοηθική προβληματική. Στο ειδικό μέρος αναλύεται η εφαρμογή των αρχών της Βιοηθικής σε επιμέρους θέματα ως εξής:Σχέση ιατρού-‐ασθενούς Eπικοινωνία ασθενούς-‐ιατρού H θεραπευτική σημασία της σχέσης του ασθενούς με τον ιατρό και την ιατρική ομάδα Η εξισορρόπηση της αυτονομίας του ασθενούς με εκείνη του ιατρού Επιλογή ιατρού Πληροφόρηση του ασθενούς και συγγενών για δυσμενή διάγνωση Entry GR_6: Physician -‐ Patient Relationship : Guidelines for effective communication Country Greece Type of training formal Training Name of programme (national lan-‐guage)

Σχέση Ιατρού-‐Ασθενούς: Οδηγίες για μια αποτελεσματική επικοινωνία

Institution name University of Crete Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information Χρήστος Λιονής

n/a Duration oft the programme n/a

[132]


regular cycle


http://doctor-‐patient.med.uoc.gr/arxeia/simeioseis_doctor-‐patient.pdf

brief description of the training programme (in national language and in English) The purpose of this University course is to help the young doctor to understand the attitudes and behavior of the patient in order to make it able to anticipate his discontent . Although several doctors develop physical skills to the management of the patient with very good results in their relationship , necessary education and information to physicians on the psychology of the patient and the problems that emerge from each other relationship is needed. Σκοπός του Πανεπιστημιακού αυτού μαθήματος είναι να βοηθήσει το νεαρό γιατρό να καταλάβει τις στάσεις και τη συμπεριφορά του αρρώστου προκειμένου να τον καταστήσει ικανό να προλαβαίνει τη δυσαρέσκεια του. Αν και αρκετοί γιατροί αναπτύσσουν φυσικές δεξιότητες όσο αφορά τη διαχείριση του αρρώστου μ' αποτέλεσμα την πολύ καλή σχέση ανάμεσα τους, εν τούτοις κρίνεται αναγκαία η εκπαίδευση και η πληροφόρηση των γιατρών σχετικά με την ψυχολογία του αρρώστου και με τα προβλήματα που αναδύονται από την μεταξύ τους σχέση. Entry GR_7: (Nursing degree) HEALTH SOCIOLOGY Country Greece Type of training formal Training Name of programme (national lan-‐guage)

ΚΟΙΝΩΝΙΟΛΟΓΙΑ ΥΓΕΙΑΣ

Institution name Nursing Department of School of Professions of Health and Welfare Thessaloniki

Institution type Tertiary Degree Undergraduate Intended Users other Contact information n/a Duration oft the programme n/a regular cycle or nonregular cycle of the program

regular cycle


http://www.nurse.teithe.gr/3sem.php

brief description of the training programme (in national language and in English) To help students understand the social characteristics of the disease, the experience of illness, the dynamics of relationships within the health system and the limitations and prospects of professional care. The development of critical ability through the study of the particular

[133]

subject matter can enhance the self-‐awareness of nurses to provide modern and humanistic care without discrimination. Thus, the nursing profession that requires privacy, confidentiality and intimacy with patients treated and from the sociological point of view, which supports and accepts the influence of social forces in the exercise. Να βοηθήσει τους φοιτητές να κατανοήσουν τα κοινωνικά χαρακτηριστικά της ασθένειας, την εμπειρία της ασθένειας, τη δυναμική των σχέσεων μέσα στο σύστημα υγείας καθώς και τους περιορισμούς και τις προοπτικές της επαγγελματικής φροντίδας. Η ανάπτυξη της κριτικής ικανότητας μέσα από τη μελέτη του συγκεκριμένου γνωστικού αντικειμένου μπορεί να ενισχύσει την αυτογνωσία των νοσηλευτών ώστε να παρέχουν σύγχρονη και χωρίς διακρίσεις ανθρωποκεντρική φροντίδα. Έτσι, το νοσηλευτικό επάγγελμα που προϋποθέτει ιδιωτικότητα, εχεμύθεια και στενή διαπροσωπική σχέση με τους ασθενείς αντιμετωπίζεται και από την κοινωνιολογική άποψη, η οποία υποστηρίζει και αποδέχεται την επίδραση των κοινωνικών δυνάμεων στην άσκησή του. Entry GR_8: The relationship of health professionals and patients in dealing with chronic conditions. Country Greece Type of training non-‐formal Training Name of programme (national lan-‐guage)

Η σχέση επαγγελματιών υγείας και ασθενών στη διαχείριση χρονίων νοσημάτων

Institution name Athens Medical Society Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Έλλη Σβάρνα E-‐mail: [email protected]

n/a Duration oft the programme n/a regular cycle or nonregular cycle of the program

regular cycle


http://therapeuticalliance.boussiasconferences.gr/

brief description of the training programme (in national language and in English) For the second year, the 'Therapeutic Alliance' constitutes a forum of conversation, as well as an educational movement which places a central role in the importance of the relationship of health professionals (doctors, nurses etc.) with their patients in dealing with chronic conditions. It also emphasises in a multidisciplinary approach and cooperation, in patient safety, as well as in the role of the family. As part of the workshop, the interactive seminar 'Strengthening the doctor-‐patient relationship' will take place. Για δεύτερη χρονιά, η Θεραπευτική Συμμαχία αποτελεί ένα forum διαλόγου και παράλληλα μια εκπαιδευτική δράση, η οποία θέτει στο επίκεντρο τη σημασία της σχέσης των επαγγελματιών υγείας (ιατρών, νοσηλευτών κ.ά.) με τους ασθενείς στη διαχείριση χρονίων νοσημάτων, δίνοντας έμφαση στη διεπιστημονική προσέγγιση και συνεργασία, στην ασφάλεια του ασθενή, αλλά και στο ρόλο της οικογένειας. Στο πλαίσιο της ημερίδας θα

[134]

πραγματοποιηθεί διαδραστικό σεμινάριο με θέμα «Ενδυναμώνοντας τη σχέση ιατρού-‐ασθένη». Entry GR_9: 21st Annual Continuous Medical Education Seminar of the General Hospital of Athens "O Evaggelismos" Country Greece Type of training non-‐formal Training Name of programme (national language)

21ο Ετήσιο Σεμινάριο Συνεχιζόμενης Ιατρικής Εκπαίδευσης Γ.Ν.Α. «Ο Ευαγγελισμός»

Institution name General Hospital of Athens O Evaggelismos Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Τel.: 210 7254360, Fax: 210 7254363

E-‐mail: [email protected] web: www.vitacongress.gr n/a

Duration oft the programme 5 day conference regular cycle or nonregular cycle of the program

regular cycle


http://www.evaggelismos-‐hosp.gr/0010000687/%CE%B5%CF%84%CE%B7%CF%83%CE%B9%CE%BF-‐%CF%83%CE%B5%CE%BC%CE%B9%CE%BD%CE%B1%CF%81%CE%B9%CE%BF-‐%CF%83%CE%B9%CE%B5.html

brief description of the training programme (in national language and in English) Lecture: Communication Skills for Improving the therapeutic alliance Lecture: Τεχνικές επικοινωνίας για την ενίσχυση της θεραπευτικής συμμαχίας Entry GR_10: Communication Techniques and Skills Country Greece Type of training non-‐formal Training Name of programme (national lan-‐guage)

Τεχνικές & Δεξιότητες Επικοινωνίας

Institution name General Hospital of Athens Laiko Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a

[135]


non regular cycle


n/a

brief description of the training programme (in national language and in English) n/a Entry GR_11: Understanding and Acceptance skills. Counselling: Practical approach methods. Skills for open conversation invitation: Open and Closed ended questions. Skills for encouragmenet and paraphrasing. Country Greece Type of training non-‐formal Training Name of programme (national lan-‐guage)

Δεξιότητες κατανόησης και αποδοχής. Συμβουλευτική: Μέθοδος πρακτικής προσέγγισης. Δεξιότητα συμπεριφοράς Προσεκτικής Παρακολούθησης Δεξιότητα ανοικτής πρόσκλησης για συζήτηση: Ανοικτές και κλειστές ερωτήσεις Δεξιότητα ενθάρρυνσης και παράφρασης. Δεξιότητα περίληψης. Σύνθεση δεξιοτήτων.

Institution name General Hospital of Athens Laiko Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a


non regular cycle


n/a

brief description of the training programme (in national language and in English) n/a Entry HU_1: Doctor-‐ Patient communication (Medicine Degree) Country Hungary Type of training formal Training Name of programme (national lan-‐guage)

Doctor-‐ Patient communication (Medicine Degree)

[136]

Institution name University of Szeged, Albert Szent-‐Györgyi Medical University

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a Duration oft the programme 6 years regular cycle or nonregular cycle of the program

regular cycle


http://www.med.u-‐szeged.hu/fs/basic-‐and-‐pre-‐clinical-‐module/basic-‐and-‐pre-‐clinical-‐150518

brief description of the training programme (in national language and in English) n/a Entry HU_2: Medical Communication Skills Country Hungary Type of training formal Training Name of programme (national lan-‐guage)

AZ ORVOSI KOMMUNIKÁCIÓ GYAKORLATA

Institution name University of Pécs, Faculty of Medicine Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a Duration oft the programme 6 years regular cycle or nonregular cycle of the program

regular cycle


http://aok.pte.hu/en/egyseg/almenu/570/23

brief description of the training programme (in national language and in English) The basics of doctor-‐patient encounter. Verbal and non-‐verbal communication. Ethical issues. How to make an interview. Communication skills training. Practice. Entry HU_3: General medical Country Hungary Type of training formal Training Name of programme (national lan-‐guage)

Általános orvos szak

Institution name University of Debrecen, Faculty of Medicine Institution type Tertiary

[137]

Degree Undergraduate Intended Users medical students Contact information n/a Duration oft the programme n/a regular cycle or nonregular cycle of the program

regular cycle


http://aok.unideb.hu/hu/node/87

brief description of the training programme (in national language and in English) The communication skills are taught to be able as a foreign student to communicate with hungarian patients. Entry HU_4: Medical Communication Country Hungary Type of training formal Training Name of programme (national lan-‐guage)

Orvos-‐beteg kommunikáció

Institution name Institute of Behavioural Sciences, Semmelweis University, Faculty of Medicine

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a Duration oft the programme 1 semester regular cycle or nonregular cycle of the program

regular cycle


http://behsci.semmelweis.hu/departments/medical-‐communication

brief description of the training programme (in national language and in English) Proper communication is essential in effective healing. The aim of the course is to teach communication strategies that can make the doctor’s everyday tasks more effective: how to listen, ask, inform and collaborate with the patient. The subject also contains some recent elements of the doctor-‐patient relationship, like shared decision making, patient education, and suggestive communication. We emphasize difficult situations in medical practice: communicating bad news, communication with aggressive patients, communicating about sexual problems, and analyzing cultural differences in medical practice. The main goal of the course is to teach special communication knowledge to medical students that can help them create proper doctor-‐patient relationship and improve their effectiveness in medical practice. Entry HU_5: Doctor-‐ Patient communication campaign Country Hungary Type of training non-‐formal Training

[138]


Doctor-‐ Patient-‐ communication campaign

Institution name Hospicehaz, Budapest Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

n/a n/a


n/a


http://www.hospicehaz.hu/en/doctor-‐patient-‐communication-‐campaign

brief description of the training programme (in national language and in English) n/a Entry IRL_1: Undergraduate Medicine Country Ireland Type of training formal Training Name of programme (national lan-‐guage)

Undergraduate Medicine

Institution name Trinity College Dublin Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information email: [email protected] Tel: +353 1 896 4500

n/a n/a


regular cycle


http://medicine.tcd.ie/education/undergraduate/curriculum/year-‐2.php

brief description of the training programme (in national language and in English) n/a Medical education utilises a combination of small group teaching, problem based learning, didactic and bedside teaching. Clinical and communication skills together with ethics are given an important place in the curriculum. Student selected modules and a global health module have been introduced.

[139]

Entry IRL_2: Medicine Country Ireland Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name University College Cork Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


https://www.ucc.ie/en/medical/prosstud/dem/aboutprog/curriculum/

brief description of the training programme (in national language and in English) n/a Stream 3 widens the lens through which patients and patient care is understood. In this stream, students explore biopsychosocial issues, public health and epidemiology, professionalism and communication and consultation skills. Stream 3 has six key domains which map directly to curriculum learning outcomes and integrate with the other streams. Mind-‐body interactions in health and disease: Biopsychosocial aspects of health and illness, functional problems, health related anxiety, stress and distress. Patient behaviour: Psychological and social aspects of illness, patient centred care Doctor role and behaviour: Professionalism, Management including self management, leadership. Doctor – patient interactions and communications: Communication skills Social, cultural and ethical issues in healthcare: Social & cultural diversity, social determinants of health, medical ethics and legal medicine. Health policy, informatics and economics: Health services, Epidemiology, Public Health, clinical decision making, global health Entry IRL_3: Medicine Country Ireland Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name University College Dublin Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

[140]

n/a n/a

Duration oft the programme 5-‐6 years regular cycle or nonregular cycle of the program

regular cycle


http://www.ucd.ie/medicine/studywithus/undergraduatecourses/medicine/

brief description of the training programme (in national language and in English) n/a This course introduces students to the process of information gathering and communication with patients. Using a combination of student role-‐play, video recording, standardized patients (actors) and actual patients, students will learn the skills of history taking and communication. The learning environment will include the UCD Clinical Skills Centre and a number of hospital and community-‐based clinical sites.The course is predominantly practical in nature and the emphasis is on development of clinical history taking and communication skills. It is supported by a lecture programme which serves to orientate students to the learning tasks and to complement the skills elements of the course with an introduction to other key elements of clinical practice. These include professionalism, management of acute and chronic illness and lifelong learning. On completion of this module students should be able to: Demonstrate competence in clinical history taking Establish a professional and empathetic relationship with patients. Present and communicate clinical information to patients and colleagues Entry IRL_4: Health Care : Communication Country Ireland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Health Care : Communication

Institution name Daralinn Training and Consultancy Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Daralinn Health & Safety LTD. Tel:

+3539121929 Email: [email protected] n/a n/a

Duration oft the programme 5 Days 10:00 -‐ 17:00 regular cycle or nonregular cycle of the program

regular cycle


http://www.daralinn.com/course/health-‐care-‐communication/


[141]

n/a Develop an awareness of the essential role played by communication in human interaction. Acquire communication skills relevant to vocational and personal development. Understand the communicative principles and practices involved in gathering and relaying information. Acquire the skills and confidence to convey and interpret meaning, in writing, orally and visually. Develop a critical awareness of communication messages and media. Explore the use of modern communication and information technology, and its application in personal and vocational life Entry IRL_5: Mastering Adverse Outcomes Country Ireland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Mastering Adverse Outcomes

Institution name The Medical Protection Society Limited (MPS) Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information email: [email protected] Tel: +44 (0)113 241 0696 n/a n/a


regular cycle


http://www.medicalprotection.org/ireland/education-‐and-‐events/workshops/workshops/ire-‐mastering-‐adverse-‐outcomes-‐workshop

brief description of the training programme (in national language and in English) n/a Develop your skills to effectively and ethically manage the care of patients following an adverse outcome. We know that how you communicate with a patient when something has gone wrong is one of the key factors in determining if a patient will make a complaint or a claim. Yet most doctors receive little or no formal training in how to communicate in what can be a difficult and stressful situation. The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints or claims. Entry IRL_6: Risk Management Masterclass

[142]

Country Ireland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Risk Management Masterclass

Institution name The Medical Protection Society Limited (MPS) Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Email: [email protected] Tel: +44 (0)113 241 0674 n/a n/a


regular cycle


http://www.medicalprotection.org/ireland/education-‐and-‐events/masterclasses

brief description of the training programme (in national language and in English) n/a A one-‐day interactive and practical session tailored to the needs of a specific specialty. The morning session comprises a series of lectures, reflections and activities on the importance and benefits of good communication in developing a trusting relationship with patients, eliciting expectations and arriving at decisions with patients. You will also examine the importance of engaging patients after an actual or perceived adverse outcome and learn a model for undertaking this conversation. In the afternoon you will have the opportunity to practice the skills learnt by working with actor-‐simulated patients on scenarios of both pre and post-‐treatment. Entry IRL_7: The Crystal Clear Programme Country Ireland Type of training non-‐formal Training Name of programme (national lan-‐guage)

The Crystal Clear Programme

Institution name The Irish Pharmacy Union (IPU); Merck Sharp & Dohme (MSD); National Adult Literacy Agency (NALA)



[143]

Contact information Tel: 01 4127900 Fax: 01 4976038 Email: [email protected] n/a n/a

Duration oft the programme online questionnaire regular cycle or nonregular cycle of the program

n/a


https://www.nala.ie/crystalclear

brief description of the training programme (in national language and in English) n/a This national programme offers pharmacies and general practices the opportunity to gain a unique quality mark. Pharmacies and general practices play a critical role in helping patients understand their health issues and the steps they can take to improve their health. This Crystal Clear Mark recognises pharmacies and general practices that deliver a health literacy friendly service to their patients. This means the service takes account of the literacy and numeracy needs of its patients. It also recognises that the service regularly evaluates and improves its health literacy practices. Entry IRL_8: Think Ahead Country Ireland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Think Ahead

Institution name Irish College of General Practitioners Institution type Tertiary Degree Short Courses Intended Users special health professionals (for example:


Contact information e-‐mail: [email protected] n/a n/a

Duration oft the programme Three online Lessons with video presentations


regular cycle


http://www.icgp.ie/go/courses/e_learning

brief description of the training programme (in national language and in English) n/a

[144]

The Medical Council has defined eight domains of good professional practice. These domains describe a framework of competencies applicable to all doctors across the continuum of professional development from formal medical education and training through to maintenance of professional competence. Since they describe the outcomes which doctors should strive to achieve, doctors should refer to these domains throughout the process of maintaining competence. In order to assist you in planning your professional competence, ICGP eLearning highlight the domains addressed in each module as set out below. 1) Relating to Patients, 2) Communication & Interpersonal Skills,3) Collaboration & Teamwork, 4) Management & Self-‐Management, 5) Scholarship, 6) Professionalism, 7) Clinical Skills, 8) Patient Safety & Quality of Patient Care Entry I_1: Communication and professional performance : methods and tools Country Italy Type of training non-‐formal Training Name of programme (national lan-‐guage)

Comunicazione e performance professionale: metodi e strumenti

Institution name FadInMed (Online platform that offers the course), Ministry of Health



n/a


http://www.fadinmed.it/

brief description of the training programme (in national language and in English) As part of the activities for the quality and safety of care , the Ministry of Health , in collaboration with the National Federation of the Associations of Surgeons and Dentists ( FNOMCeO ) , has implemented a training program in two modules , usable in FAD blend, for doctors and dentists on the theme of " communication and professional performance : methods and tools " .From manual " communication theorists elements " ( pdf , 1.5 Mb ) was achieved on the training module , accredited CME , event code 129087 , FNOMCeO providers , with 12 CME credits disbursement . The course is available online from 30 May 2015 to 29 May 2016 FadInMed platform ( www.fadinmed.it ) and is open to all doctors and dentists . Nell’ambito delle attività per la qualità e la sicurezza delle cure, il Ministero della salute, in collaborazione con la Federazione Nazionale degli Ordini dei Medici Chirurghi e Odontoiatri (FNOMCeO), ha attuato un programma di formazione in due moduli, fruibile in modalità FAD blend, per medici e odontoiatri sul tema della “Comunicazione e performance professionale: metodi e strumenti”.Dal manuale “Elementi teorici della comunicazione” (pdf, 1,5 Mb) è stato realizzato il I modulo formativo, accreditato ECM, codice evento 129087, provider FNOMCeO, con erogazione di 12 crediti ECM. Il corso è disponibile online dal 30 maggio 2015 al 29

[145]

maggio 2016 sulla piattaforma FadInMed (www.fadinmed.it) ed è aperto a tutti i medici e gli odontoiatri. Entry M_1: Relationship and communication with patients Country Malta Type of training non-‐formal Training Name of programme (national lan-‐guage)

Relationship and communication with patients (The Curriculum of the Malta Foundation Programme is the same as that of United Kingdom Foundation Programme.)

Institution name The Foundation Programme Malta ( in collaboration with the UK Foundation Programme)

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Ms Caroline Galea

Foundation School Manager Tel : +356 2545 6883 [email protected] Ms Priscilla Caruana Foundation School Co-‐ordinator Tel : +356 2545 7503 [email protected] n/a n/a


n/a


http://fpmalta.com/uploads/new%20folder/fp%20curriculum%202012%20updated%20for%20aug%202015%20-‐%20final.pdf

brief description of the training programme (in national language and in English) This module covers the following: -‐ How to treat a patient as the centre of care within a consultation -‐ Communication with patients -‐ Communication in difficult circumstances -‐ Complaints -‐ Consent Entry NL_1: Teaching Medical Psychology Country Netherlands Type of training formal Training Name of programme (national lan-‐guage)

Onderwijs Medische Psychologie

[146]

Institution name University of Amsterdam, Academic Medical Center, Onderwijs Medische Psychologie

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information drs. M. Fabriek (coördinator) Secretariaat

Locatie J3-‐214 Meibergdreef 9 Postbus 22660 1100 DD Amsterdam n/a n/a


regular cycle


https://www.amc.nl/web/Het-‐AMC/Afdelingen/Medische-‐afdelingen/Medische-‐Psychologie/Medische-‐Psychologie/Onderwijs/Onderwijs-‐Medische-‐Psychologie.htm

brief description of the training programme (in national language and in English) The Department of Medical Psychology teaching focuses on communication, relational and emotional aspects of the behavior of doctors and medical students in patient care. Effective and accurate communication with patients, promote the transfer of information, the medical problem-‐solving and decision-‐making in treatment. It is also a prerequisite for effective emotional support, contributing to patient satisfaction and job satisfaction of doctors. Het onderwijs van de afdeling Medische Psychologie richt zich op de communicatieve, relationele en emotionele aspecten van het gedrag van artsen en studenten geneeskunde in de patiëntenzorg. Effectieve en zorgvuldige communicatie met patiënten bevordert de informatieoverdracht, het medisch probleem-‐oplossen en de besluitvorming bij een behandeling. Daarnaast is het een voorwaarde voor doeltreffende emotionele steun, bijdragend aan patiëntentevredenheid en aan arbeidsvreugde van artsen. Entry NL_2: Medicine Country Netherlands Type of training formal Training Name of programme (national lan-‐guage)

Geneeskunde

Institution name Maastricht University, Fac. Health, Medicine and Life Sciences

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a

[147]

n/a Duration oft the programme 3 years regular cycle or nonregular cycle of the program

n/a


https://www.maastrichtuniversity.nl/nl/education/course-‐finder/organisation/4138?search=communication

brief description of the training programme (in national language and in English) The bachelor’s in Medicine addresses topical themes such as obesity and ageing. You’ll encounter real-‐life problems from your very first day. You’ll begin by acquiring different medical and practical skills in the Skillslab. During the first years of the programme, you’ll practice with, and on, your fellow students. Additionally, you’ll train other skills you’ll need as a doctor, such as presentation and conversation techniques, and how to handle an emotional response of a patient. De bachelor Geneeskunde speelt in op actuele thema’s als obesitas en vergrijzing en brengt je vanaf de eerste dag in aanraking met de praktijk. Je begint met het aanleren van allerlei medische en praktische vaardigheden in het Skillslab. In het begin oefen je nog vooral met, en op je medestudenten. Daarnaast train je nog meer vaardigheden waar je als arts over moet beschikken zoals presentatie-‐ en gesprekstechnieken, of hoe je om moet gaan met emotionele reacties van een patiënt. Entry N_1: empathic ommunication : Course for health professionals Country Norway Type of training non-‐formal Training Name of programme (national lan-‐guage)

Empatisk kommunikasjon: Kurs for helsepersonell

Institution name Vestre Viken Hospital Trust Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Gestaltterapeut Anne Gro Tvedt

e-‐post: [email protected] Lærings-‐ og mestringssenteret Telefon 918 39 494


non regular


http://www.vestreviken.no/aktuelt_/aktiviteter_/Sider/empatisk-‐kommunikasjon-‐kurs-‐for-‐helsepersonell.aspx

brief description of the training programme (in national language and in English) We invite to the 20-‐hour course for healthcare professionals in professional communication with empathic communication method.

[148]

Entry N_2: Courses for healthcare professionals in communication, learning and mastering (Health education) Country Norway Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kurs for helsepersonell i kommunikasjon, læring og mestring (helsepedagogikk)

Institution name Sørlandet sykehus HF Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Påmelding i Læringsportalen på sykehusets

hjemmesider: sshf.no/fag/utvikling-‐og-‐utdanning Lærings-‐ og mestringssenteret: Arendal: 37 01 48 42 Kristiansand: 38 03 85 52 Flekkefjord: 38 32 71 28 Felles e-‐post: [email protected] Nettadresse: www.sshf.no/mestring


Regular cicle Strategic plan


http://www.sshf.no/fagfolk_/utdanning_/Documents/Brosjyre%20kurs%20for%20helsepersonell%20(2).pdf

brief description of the training programme (in national language and in English) On training days, you get the tools / methods in communication, education and coping, which you can use to work your life. increased expertise gives confidence to guide and support patients and relatives of mastery and control of the situation they are in. Entry N_3: Medicine Coaching Country Norway Type of training non-‐formal Training Name of programme (national lan-‐guage)

MEDISINSK COACHING

Institution name Nordic Coach & NLP Academy (NOCNA) Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Fredriksborg, Fredriksborgveien 18, Bygdøy,

Oslo Publicar destinatario: PB 18 Bygdøy, Oslo 0211, tlf. (+47) 92211169

[149]

E-‐post: [email protected] Duration oft the programme 24 days + tasks, integration, specialization and

examination regular cycle or nonregular cycle of the program

Regular cycle


http://www.nocna.no/medisinsk_coaching.html

brief description of the training programme (in national language and in English) Communication is increasingly in focus within the health sector. Doctors, nurses, physiotherapists, psychologists, dentists and other clinicians face challenges that require them to employ a coaching and health promotion approach to their patients. Medical Coaching is a communication model that provides healthcare professionals the opportunity to raise their professional skills and speak out from a perspective that is even more health and resourced. Entry N_4: Clinical communication & pharmacotherapy for nurses Country Norway Type of training non-‐formal Training Name of programme (national lan-‐guage)

Klinisk kommunikasjon & farmakoterapi for sykepleiere

Institution name Diakonhjemmet Hospitals Institution type Training offered by Third Parties Degree Short Courses Intended Users other Contact information Møterom 1, Diakonhjemmet Sykehus Duration oft the programme 2 days 1st.9:00h-‐16h 2nd 9:00-‐15:00h regular cycle or nonregular cycle of the program

Non regular


http://www.diakonhjemmet.no/stiftelse/Arrangementer/Arrangementer/Farmakoterapi-‐klinisk-‐kom.

brief description of the training programme (in national language and in English) Courses in clinical communication & pharmacotherapy for nurses Diakonhjemmet Hospital Pharmacy invites the course on Thursday 27 and Friday 28 November 2014 at Diakonhjemmet Hospital. Need: reinstatement of pharmacotherapy within rheumatism, pain management, mental illness, heart / vascular agents and asthma / COPD or practicing better communicate about drug treatment of these patients, this course could be for you. The lecturers have extensive experience as clinical pharmacists on Diakonhjemmet Hospital in their specific fields. practice Training: It becomes much active exercise in practice combined with lectures on clinical communication and the above-‐mentioned pharmacotherapeutic topics. Entry N_5: Clinical communication for physicians

[150]

Country Norway Type of training non-‐formal Training Name of programme (national language)

Klinisk kommunikasjon for leger

Institution name Diakonhjemmet Hospital Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example: pediatricians,

surgeons, general medical practitioners, ...) Contact information [email protected]

n/a n/a


Regular cycle


http://diakonhjemmetsykehus.no/#!/diakon/forside/pasient-‐og-‐parorende/kurs/_3896

brief description of the training programme (in national language and in English) Diakonhjemmet Hospital decided in 2011 that the hospital would conduct compulsory courses in clinical communication for newly hired doctors. The course is based on a well-‐documented model, "4 good habits," which integrates theory and skills training (Fossli Jensen et al., PEC 3865, 2010). The trainers are experienced physicians, psychiatrist and psychologist specialists Diakonhjemmet. The course is held annually, respectively. spring and fall semester. The evaluations are good and shows that all the doctors who have been through the course so far would recommend the course to a colleague. Here is some of the feedback doctors provide: "Practical, useful and evidence-‐based concept," "This is something I could have advantage of already in the morning when I go to work. " "This is very relevant for our daily work. " "I think of course virtually daily in my meetings with patients. " "This gives structure to the talks and is an effective way to meet the patient. " The course is mandatory for newly appointed doctors, but it is also open to other physicians the house and feedback from physicians who have participated is that this perceived as useful and provides specific tools into their daily work. Entry N_6: four good habits for patient communication Country Norway Type of training non-‐formal Training Name of programme (national language)

fire gode vaner for pasientkommunikasjon

Institution name Diakonhjemmet Hospital Institution type Training offered by Third Parties Degree Short Courses

[151]

Intended Users special health professionals (for example: pediatricians, surgeons, general medical practitioners, ...)

Contact information Postadresse Postboks 2168, 3103 Tønsberg Besøk Halfdan Wilhelmsens allé 17, Tønsberg Organisasjonsnummer: 983 975 259 Nettredaktør: Line Jacobsen n/a n/a


Non regular


http://www.siv.no/aktuelt_/nyheter_/Sider/Innf%C3%B8rer-‐fire-‐gode-‐vaner-‐for-‐pasientkommunikasjon.aspx

brief description of the training programme (in national language and in English) ourse program is based on a model from Diakonhjemmet, which in turn is based on the American helseorganisa reaction Kaiser Permanente model "Four habits." In Norway, Professor Pål Gulbrandsen customized approach to Norwegian conditions and the course participants are familiar with the four good habits: Invest in early, exploratory patient perspective, show empathy and invest in conclusion (see more details on pocket card). The idea is that practical training on simple reason skills make consultations more effective. Therefore, also role playing a central part of the course. -‐ It's unusual and outside your comfort zone. But RPG was really unitary close and recognizable. One gets the opportunity to reflect on the things you do in a consultation, and one gets the feel of being in both the role of the patient and the physician role, says chief physician at gastroenterologists, Tone Bergene Aarbrekk.It's good to train on this. It's not about to do it all again, we have heard these things before, but now we'll put it in a system and seeing how we can use it in everyday life, she says. Entry PL_1: Communication techniques in physician-‐patient relation Country Poland Type of training formal Training Name of programme (national lan-‐guage)

Techniki komunikacyjne w relacji lekarz-‐pacjent

Institution name Medical University of Warsaw Institution type Tertiary Degree Continuing Education Intended Users medical students Contact information n/a

n/a

[152]

n/a Duration oft the programme 32 hours (2 ECTS) regular cycle or nonregular cycle of the program

n/a


http://www.bodp.wum.edu.pl/fakultety.php

brief description of the training programme (in national language and in English) Aims of the course: 1. Awareness of the students the importance and need for communication skills in terms of the general public and in the context specificity performed by them in their future profession. 2. Understanding the factors that contribute to the risks and interpersonal relationships resulting from the specificity of the relationship doctor -‐ patient. 3. Use communication skills to achieve medical purposes. 4. To teach future doctors communication techniques useful for: a. building trust patient b. enforcement medical recommendations c. optimizing decisions made by the patient's short-‐term d. patient determination to build a long-‐term decisions (e.g. change lifestyle) e. psychological support in the fight against the disease. 5. Showing the role of emotions and the ability to control them in the daily work of a doctor 6. Teaching appropriate behavior in the face of difficult situations Cele zajęć: 1. Uświadomienie studentom znaczenia i potrzeby umiejętności komunikowania się w aspekcie ogólnospołecznym oraz w kontekście specyfiki wykonywanego przez nich w przyszłości zawodu. 2. Poznanie czynników sprzyjających oraz zagrożeń relacji interpersonalnych wynikających ze specyfiki relacji LEKARZ – PACJENT. 3. Wykorzystywanie umiejętności komunikowania się do osiągania celów medycznych. 4. Nauczenie przyszłych lekarzy technik komunikacyjnych przydatnych do: a. budowania zaufania pacjenta b. egzekwowania zaleceń lekarskich c. optymalizacji podejmowanych przez pacjenta decyzji doraźnych d. budowania determinacji pacjenta w decyzjach długofalowych (np. Zmiana trybu życia) e. wsparcia psychologicznego w walce z chorobą. 5. Pokazanie roli emocji i umiejętności ich kontrolowania w codziennej pracy lekarza 6. Nauczenie odpowiednich zachowań w obliczu sytuacji trudnych Entry PL_2: Sign language Country Poland Type of training formal Training Name of programme (national lan-‐guage)

Język migany


n/a n/a

Duration oft the programme Promote the idea of social inclusion and help

[153]

people with disabilities II. Specific objectives: After the course the student should sign language: Know the basic rules of contact with the deaf


cardinal and ordinal


empatii i umiejętności interpersonalnych. Celem zajęć jest omówienie różnych elementów

brief description of the training programme (in national language and in English) podstawowe pojęcia dotyczące osób niesłyszących i języka miganego","I. General objectives: Overcoming fear of contact with the deaf "I. Cele ogólne: pokonanie lęku przed kontaktami z osobami niesłyszącymi, upowszechnienie idei integracji społecznej i niesienia pomocy osobom niepełnosprawnym II. Cele szczegółowe: Po zakończeniu zajęć języka migowego student powinien: znać podstawowe zasady kontaktu z osobami niesłyszącymi, znać i umieć stosować polski alfabet palcowy /daktylografia/, liczebniki główne i porządkowe, znać i umieć stosować ok. 850 znaków ideograficznych wprowadzonych w czasie zajęć, rozumieć wypowiedzi w zakresie poznanego słownictwa , nabyć umiejętność nadawania i odbierania komunikatów w języku migowym; Wybrane zagadnienia dotyczące osób niesłyszących i języka migowego ( 4 godziny), podstawowe zasady kontaktu z osobami niesłyszącymi, przyczyny i konsekwencje głuchoty, język migany a mowa. , błędy występujące podczas „migania” i sposoby ich usuwania Entry PL_3: Communication with patient: communication and mutual respect Country Poland Type of training formal Training Name of programme (national lan-‐guage)

Porozumienie z pacjentem: komunikacja i wzajemny stosunek


n/a n/a

Duration oft the programme 30 hours (2 ECTS) regular cycle or nonregular cycle of the program

Regular


http://www.bodp.wum.edu.pl/fakultety.php

brief description of the training programme (in national language and in English) Description. Classes are designed for all students of Warsaw Medical University. Medical pro-‐fession like no other requires sensitivity, empathy and interpersonal skills. The aim of the

[154]

course is to discuss the various elements that are important in interpersonal relations, especi-‐ally in the relationship with the patient. During the meetings we will discuss how to use langu-‐age to a good understanding of people in need of assistance and effectively help them. They will also address ethical difficulties the medical profession. The course aims to show the theo-‐ry and practice, the importance of patient knowledge of doctors and nurses about how to talk to people sick in order to best understand each other, how to anticipate and remove or re-‐duce psychological distress, and help patients in decision-‐making. No good agreement can frustrate even the most competent actions of doctors, nurses and all the medical staff. The curriculum was developed in cooperation with the Council of Polish Language Polish Academy of Sciences and Oncology Centre. The teaching staff create outstanding specialists, m. In. lin-‐guists, psychologists, ethicists and clinicians from many different fields of medicine. Care acti-‐vities from the Medical University of Warsaw exercises Professor Marek Kulus, from the Polish Academy of Sciences -‐ professors Andrzej Markowski (Chairman of the Polish Language Coun-‐cil) and Jan Doroszewski (team member of PLC’s Medical Language Team), Dr. Janusz Meder from the Center of Oncology. The course includes 10 meetings lasting three hours teaching. Classes will be held at the Educational Centre or Centre for Information and the Library and the Medical University of Warsaw in clinics and clinics WUM, Cancer Center and Hospice On-‐cology, where students will have the opportunity to talk to patients. Opis. Zajęcia są przeznaczone dla wszystkich studentów Warszawskiego Uniwersytetu Medycznego. Zawód medyczny jak żaden inny wymaga wrażliwości, empatii i umiejętności interpersonalnych. Celem zajęć jest omówienie różnych elementów, które mają znaczenie w kontaktach międzyludzkich, szczególnie w relacji z pacjentem. W czasie spotkań będzie mowa, jak używać języka, by dobrze rozumieć osoby potrzebujące pomocy i skutecznie im pomagać. Poruszone zostaną również etyczne trudności wykonywania zawodu medycznego. Kurs ma pokazać w teorii i praktyce, jakie znaczenie ma dla pacjenta wiedza lekarzy i pielęgniarek o tym, jak rozmawiać z ludźmi chorymi, aby jak najlepiej rozumieć się wzajemnie, jak przewidywać i usuwać lub zmniejszać cierpienie psychiczne, jak pomagać pacjentom w podejmowaniu decyzji. Brak dobrego porozumienia może zniweczyć nawet najbardziej kompetentne działania lekarzy, pielęgniarek i całego personelu medycznego. Program zajęć został opracowany we współpracy z Radą Języka Polskiego Polskiej Akademii Nauk i Centrum Onkologii. Grono wykładowców tworzą wybitni specjaliści, m. in. językoznawcy, psychologowie, etycy oraz klinicyści z wielu różnych dziedzin medycyny. Opiekę nad zajęciami ze strony Warszawskiego Uniwersytetu Medycznego sprawuje profesor Marek Kulus, ze strony Polskiej Akademii Nauk – profesorowie Andrzej Markowski (Przewodniczący Rady Języka Polskiego) i Jan Doroszewski (członek Zespołu Języka Medycznego RJP PAN), z Centrum Onkologii dr Janusz Meder. Kurs obejmuje 10 spotkań trwających trzy godziny dydaktyczne. Zajęcia odbędą się w Centrum Dydaktycznym lub Centrum Informacyjno-‐Bibliotecznym WUM oraz w klinikach i przychodniach WUM`, Centrum Onkologii i w Hospicjum Onkologicznym, gdzie studenci będą mieli możliwość porozmawiania z pacjentami. Entry PL_4: How to cope with psychological manipulation from patients Country Poland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Jak radzić sobie z grami psychologicznymi pacjentów?

[155]

Institution name Naczelna Izba Lekarska Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Naczelna Izba Lekarska, ul. Sobieskiego 110, 00-‐764 Warszawa, tel. +48 22 559 13 00, +48 22 559 13 24, fax. +48 22 559 13 23 n/a n/a

Duration oft the programme surgeons regular cycle or nonregular cycle of the program

regular workshops


http://www.nil.org.pl/dzialalnosc/orodek-‐doskonalenia-‐zawodowego-‐lekarzy-‐i-‐lekarzy-‐dentystow/szkolenia-‐prowadzone-‐przez-‐nil/jak-‐radzic-‐sobie-‐z-‐grami-‐psychologicznymi-‐pacjentow

brief description of the training programme (in national language and in English) How to deal with the psychological games of patients? Training objective: To provide psychological knowledge and skills to help in a constructive dealing with the patient and his family who speak in a relationship with a doctor aggression, manipulation and so-‐called "psychological games". Jak radzić sobie z grami psychologicznymi pacjentów? Cel szkolenia: Dostarczenie wiedzy psychologicznej i umiejętności pomocnych w konstruktywnym radzeniu sobie z pacjentem i jego rodziną posługującym się w relacji z lekarzem agresją, manipulacją i tzw „grami psychologicznymi”. Entry PL_5: Specificity of doctor’s work with dying patient and dying patient’s relatives Country Poland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Specyfika pracy lekarza z chorym umierającym i jego bliskim



Contact information Naczelna Izba Lekarska, ul. Sobieskiego 110, 00-‐764 Warszawa, tel. +48 22 559 13 00, +48 22 559 13 24, fax. +48 22 559 13 23

[156]

n/a n/a

Duration oft the programme 6 hours 45 minutes regular cycle or nonregular cycle of the program

Regular workshops


http://www.nil.org.pl/dzialalnosc/orodek-‐doskonalenia-‐zawodowego-‐lekarzy-‐i-‐lekarzy-‐dentystow/szkolenia-‐prowadzone-‐przez-‐nil/sztuka-‐umierania-‐sztuka-‐towarzyszenia.-‐specyfika-‐pracy-‐lekarza-‐z-‐chorym-‐umierajacym-‐i-‐jego-‐bliskim

brief description of the training programme (in national language and in English) The training is addressed to doctors with experience, but not touching, and often in everyday practice (as doctors in palliative medicine) with patients at the end of life and their loved ones. The proposed form and content of work strongly refers to the personal experiences of the participants. The training takes the form of workshops with interactive lectures in which trainees take an active part. This training is conducted by a doctor, a specialist in palliative medicine. The provision of training by a doctor can build an atmosphere of trust and security. The role of the operator will also indicate the need for an interdisciplinary approach to professional medical care for the patient at the end of life (nurse, physiotherapist, social worker, clergyman -‐ as members of the band) and the need to use the knowledge of other disciplines, including social sciences: Presentation of the specifics of medical care for the terminally ill at the end of life. Indication on the family, as the so-‐called. "Patient of second category". To show the role of the doctor in the team multidisciplinary care of patients and their families. Encourage critical analysis of their own resources competence in this field and motivation for their development. Indication of risks for people working with patients at the end of life and ways to prevent them. Szkolenie adresowane jest do lekarzy posiadających doświadczenie zawodowe, ale nie stykającymi się często i w codziennej praktyce (jak lekarze medycyny paliatywnej) z chorymi u kresu życia i ich bliskimi. Proponowane treści i formy pracy mocno nawiązują do osobistych doświadczeń uczestników. Szkolenie ma formę warsztatów z interaktywnymi wykładami, w których uczestnicy szkolenia biorą aktywny udział. Szkolenie to prowadzone jest przez lekarza, specjalistę medycyny paliatywnej. Prowadzenie szkolenia przez lekarza może budować atmosferę zaufania i bezpieczeństwa. Rolą prowadzącego będzie także wskazanie na potrzebę podejścia interdyscyplinarnego w profesjonalnej opiece medycznej nad chorym u kresu życia (pielęgniarka, rehabilitant, pracownik socjalny, duchowny -‐ jako członkowie zespołu) i na potrzebę korzystania z wiedzy z zakresu innych dziedzin, w tym z nauk społecznych: Przedstawienie specyfiki opieki medycznej nad chorym nieuleczalnie u kresu życia.Wskazanie na rodzinę, jako tzw. ”pacjenta drugiego rzędu”. Ukazanie roli lekarza w zespole wielospecjalistycznym opiekującym się chorym i jego rodziną. Zachęcanie do krytycznej analizy własnych zasobów kompetencyjnych w tej dziedzinie i motywacji do ich rozwijania. Wskazanie zagrożeń dla osób pracujących z chorymi u kresu życia i sposobów zapobiegania im. Entry PL_6: How to work with a difficult patient – introduction to communication skills

[157]

Country Poland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Jak pracować z trudnym pacjentem -‐ wstęp do umiejętności komunikacyjnych





Regular workshops


http://www.nil.org.pl/dzialalnosc/orodek-‐doskonalenia-‐zawodowego-‐lekarzy-‐i-‐lekarzy-‐dentystow/szkolenia-‐prowadzone-‐przez-‐nil/jak-‐pracowac-‐z-‐trudnym-‐pacjetem

brief description of the training programme (in national language and in English) What will you gain? The light, friendly atmosphere -‐ increase confidence in contact with demanding patients, aggressive, all-‐knowing, chatty patients. Test of Depressed Mood will help send you to a specialist depressive patient. Regain peace, protect, among others, before burnout. Test of Social Styles help you increase the flexibility of operations to patients who do not particularly like. You will learn how to easily overcome communication barriers. Co zyskasz? W lekkiej, przyjaznej atmosferze -‐ zwiększysz pewność siebie w kontakcie z pacjentami roszczeniowymi, agresywnymi, wszystkowiedzącymi, gadatliwymi do bólu. Test Obniżonego Nastroju ułatwi wysłanie do specjalisty depresyjnego pacjenta. Odzyskasz spokój, chroniący m.in. przed wypaleniem zawodowym. Test Stylów Społecznych pomoże Ci zwiększyć elastyczność działań wobec pacjentów, których wyjątkowo nie lubisz. Dowiesz się jak łatwo pokonać bariery komunikacyjne. Entry PL_7: Assertive communication for physicians Country Poland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Asertywna komunikacja lekarzy

Institution name Naczelna Izba Lekarska Institution type Training offered by Third Parties Degree Short Courses

[158]




Regular workshops


http://www.nil.org.pl/dzialalnosc/orodek-‐doskonalenia-‐zawodowego-‐lekarzy-‐i-‐lekarzy-‐dentystow/szkolenia-‐prowadzone-‐przez-‐nil/asertywna-‐komunikacja-‐lekarzy

brief description of the training programme (in national language and in English) Assertive communication practitioners: Classes are designed for doctors who want even more efficiently communicate with people in difficult situations, both private and professional. The aim is to maintain good relations in the future, leaving a good impression and avoid harmful consequences of the aggression, submission or manipulation. Practicing friendly-‐assertive techniques allows you to keep calm during the most difficult conversation. Both patients insecure and dominant increases the feeling of control over the situation and respect for each other. Attitude assertive ensuring the respect of the environment is conducive to the satisfaction of social contacts and work The main objectives: to improve the contact with people, thinking more efficient and effective operation; prevention of burnout.What will you gain? You'll find out when in addition to aggression, manipulation, or submission should be used in contact with the patient assertive communication. Assertiveness is an interesting mix of friendly firmness -‐ it's really easy (if you really want). You practice in a safe environment to deal with difficult situations with the help of several techniques assertive. You will learn how to choose the form of extremely difficult to express content. You will gain the respect of people and increase self-‐esteem. Zajęcia są przeznaczone dla lekarzy, którzy chcieliby jeszcze sprawniej porozumiewać się z ludźmi w trudnych sytuacjach, zarówno prywatnych, jak i zawodowych. Celem jest zachowanie dobrych stosunków w przyszłości, pozostawienie dobrego wrażenia i uniknięcie szkodliwych skutków agresji, uległości lub manipulacji. Wyćwiczenie przyjazno-‐stanowczych technik asertywnych pozwala zachować spokój podczas najtrudniejszej rozmowy. Zarówno u osób niepewnych siebie, jak i dominujących zwiększa poczucie kontroli nad sytuacją i szacunek wobec siebie. Postawa asertywna zapewniając także szacunek otoczenia sprzyja satysfakcji z kontaktów społecznych i pracy zawodowej Cele główne: polepszenie kontaktów z ludźmi, sprawniejsze myślenie i efektywniejsze działanie; profilaktyka wypalenia zawodowego. Co zyskasz? Przekonasz się, kiedy oprócz agresji, manipulacji lub uległości warto stosować w kontakcie z pacjentem komunikację asertywną. Asertywność to ciekawa mieszanka przyjaznej stanowczości -‐ to naprawdę łatwe (jeśli naprawdę chcesz). Poćwiczysz w bezpiecznej atmosferze radzenie sobie w trudnych sytuacjach przy pomocy kilkunastu technik

[159]

asertywnych. Dowiesz się jaką dobrać formę do wyrażania arcytrudnych treści. Zyskasz szacunek ludzi i zwiększysz szacunek do siebie. Entry PL_8: Interpersonal conflict solving in physician’s work Country Poland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Rozwiązywanie konfliktów interpersonalnych w pracy lekarza





Regular workshops


http://www.nil.org.pl/dzialalnosc/orodek-‐doskonalenia-‐zawodowego-‐lekarzy-‐i-‐lekarzy-‐dentystow/szkolenia-‐prowadzone-‐przez-‐nil/rozwiazywanie-‐konfliktow-‐interpersonalnych-‐w-‐pracy-‐lekarza

brief description of the training programme (in national language and in English) The training aims to: To provide knowledge on basic issues related to the specificity of conflicts in the medical profession; Awareness of different types of attitudes that can be taken against others, especially in difficult situations professionally, both in working with patients and the medical team; Recognize the personal style of conflict resolution; Developing the ability to constructively resolve conflicts in the medical profession. Szkolenie ma na celu: przekazanie wiedzy na temat podstawowych zagadnień związanych ze specyfiką sytuacji konfliktowych w zawodzie lekarza; uświadomienie różnych rodzajów postaw, jakie można przyjmować wobec innych, szczególnie w sytuacjach trudnych zawodowo, zarówno w pracy z pacjentami, jak i w zespole lekarskim; rozpoznanie indywidualnego stylu rozwiązywania konfliktów; kształtowanie umiejętności konstruktywnego rozwiązywania konfliktów w zawodzie lekarza. Entry PL_9: Engaging patient in modification of lifestyle Country Poland Type of training non-‐formal Training

[160]


Angażowanie pacjenta w leczenie i modyfikację stylu życia -‐ NOWOŚĆ !





Regular workshops


http://www.nil.org.pl/dzialalnosc/orodek-‐doskonalenia-‐zawodowego-‐lekarzy-‐i-‐lekarzy-‐dentystow/szkolenia-‐prowadzone-‐przez-‐nil/angazowanie-‐pacjenta-‐w-‐leczenie-‐i-‐modyfikacje-‐stylu-‐zycia

brief description of the training programme (in national language and in English) Failure to comply with medical recommendations is only one of the many situations where the treatment process requires that the doctor was able to build and use a partnership with the patient. This ability enriched with techniques of persuasion and dealing with the resistance of the patient is particularly important when effective treatment of the patient is bound by a change in lifestyle as for example in the treatment of obesity, hypertension, peptic ulcer disease, diseases of psychogenic like. We therefore propose you a carefully selected set of tools adapted to this in order to help doctors cope effectively with such situations. In preparation we used the experience of clinical psychologists, so that you can read and learn how to use the knowledge of professionals who use professional relationship with the patient as a therapeutic agent. During our meeting we will focus on three key areas contact the doctor -‐ patient: developing the skills of persuasion to deal with the resistance of the patient and make him a relationship based on trust. In addition to the theoretical part of the meeting is provided part of the workshop, so that the doctors have gained not only relevant knowledge, but they could practice the techniques. As a result, the meeting should be improved communication with the patient's physician, the effectiveness of implementation of the recommendations of the doctor and satisfaction with contact with the doctor. Nieprzestrzeganie zaleceń lekarskich to jednak tylko jedna z wielu sytuacji, gdy proces leczenia wymaga od lekarza by potrafił zbudować, a następnie wykorzystać partnerską relację z pacjentem. Powyższa umiejętność wzbogacona o techniki perswazji i radzenia sobie z oporem pacjenta jest szczególnie istotna, gdy skuteczna terapia pacjenta jest związania ze zmianą stylu życia jak na przykład w leczeniu otyłości, nadciśnienia, choroby wrzodowej, schorzeń o podłożu psychogennym itp. Proponujemy zatem Państwu zestaw starannie dobranych narzędzi dostosowanych do tego, by pomóc lekarzom radzić sobie efektywniej w takich

[161]

sytuacjach. W ich przygotowaniu korzystaliśmy z doświadczenia psychologów klinicznych, tak aby mogli Państwo zapoznać się i nauczyć wykorzystywać wiedzę profesjonalistów, którzy zawodowo wykorzystują relację z pacjentem jako czynnik terapeutyczny. W trakcie naszego spotkania skupimy się na trzech kluczowych sferach kontaktu lekarz – pacjent: rozwijaniu umiejętności perswazji, radzenia sobie z oporem pacjenta i nawiązywania z nim relacji opartej na zaufaniu. Oprócz części teoretycznej w trakcie spotkania przewidziana jest część warsztatowa, tak aby lekarze zdobyli nie tylko odpowiednią wiedzę, ale mogli przećwiczyć poznane techniki. W efekcie spotkania polepszeniu powinna ulec komunikacja pacjenta z lekarzem, skuteczność realizowania zaleceń lekarza i zadowolenie z kontaktu z lekarzem Entry PL_10: Solving conflicts in relation with patients and reacting for his objections Country Poland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Rozwiązywanie konfliktów w relacji z pacjentem oraz reagowanie na obiekcje i zarzuty z jego strony





Regular workshops


http://www.nil.org.pl/dzialalnosc/orodek-‐doskonalenia-‐zawodowego-‐lekarzy-‐i-‐lekarzy-‐dentystow/szkolenia-‐prowadzone-‐przez-‐nil/rozwiazywanie-‐konfliktow-‐w-‐relacji-‐z-‐pacjentem-‐oraz-‐reagowanie-‐na-‐obiekcje-‐i-‐zarzuty-‐z-‐jego-‐strony

brief description of the training programme (in national language and in English) Providing knowledge and skills to help resolve conflicts in a constructive relationship with the patient and the response to the reported objections and objections. Dostarczenie wiedzy i umiejętności pomocnych w konstruktywnym rozwiązywaniu konfliktów w relacji z pacjentem oraz reakcji na zgłaszane obiekcje i zarzuty. Entry PL_11: Communication with Patient

[162]

Country Poland Type of training non-‐formal Training Name of programme (national lan-‐guage)

komunikacja z pacjentem

Institution name Komunikacja z Pacjentem.pl Sp. z o.o. Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Komunikacja z Pacjentem.pl Sp. z o.o.,

ul.Sarmacka7D lok.14, 02-‐972 Warszawa-‐Wilanów n/a n/a


Non-‐regular


http://www.komunikacjazpacjentem.pl/site/index

brief description of the training programme (in national language and in English) Motivating and persuading patients. Dealing with difficulties. Assertive refusal and defend its own borders. Respect for man, his rights and expectations. Changing habits. Wise needs from others and reliable, long-‐term relationship. The right to medical, business management in the private clinic and office. News from the world of medicine. Here you will find everything that can be useful to the physician in contact with the patient, and what we teach in medical schools recently. Motywowanie i przekonywanie pacjentów. Radzenie sobie z trudnościami. Asertywna odmowa i obrona własnych granic. Szacunek dla człowieka, jego praw i oczekiwań. Zmiana nawyków. Mądre wymaganie od innych i rzetelna, długofalowa relacja. Prawo dla lekarza, zarządzanie biznesem w prywatnej klinice i gabinecie. Nowości ze świata medycyny. Tu znajdziesz wszystko, co może przydać się lekarzowi w kontakcie z pacjentem, a o czym na uczelniach medycznych uczymy od niedawna. Entry PL_12: Communicaton for doctors, or how to talk with patient Country Poland Type of training non-‐formal Training Name of programme (national lan-‐guage)

Komunikacja dla lekarzy, czyli jak rozmawiać z pacjentem

Institution name Centrum Edukacji Medycznej CEMED Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected] Duration oft the programme Czy NFZ płaci za bycie życzliwym? Jak nas

widzi pacjent? Emocje

[163]


strach


że NFZ nie chce za niego zapłacić

brief description of the training programme (in national language and in English) Co czuje chory? Komunikacja a efekt leczenia "Metody prowadzenia zajęć: Zajęcia prowadzone będą metodą warsztatową; z elementami prezentacji, dyskusji, dramy, ćwiczeń praktycznych (w tym rejestracja i analiza nagrań video), praca w grupach, studia przypadków, wykorzystanie systemów głosowań. Program kursu: Wprowadzenie, Komunikacja z pacjentem? A po co? Przecież pacjent i tak nic nie zrozumie! To lekarz umie mówić? Niedouczeni łapówkarze zabijają pacjentów…Relacja lekarz-‐ pacjent: Czy na pewno pacjent jest Człowiekiem? Relacja Wiedzący vs. Profan – czy to może działać? Za niepowodzenie komunikacyjne zawsze winę ponosi lekarz. Konsekwencje złej komunikacji; Komunikacja a zdrowie: „Przypadek medyczny” = katastrofa komunikacyjna Entry P_1: Communication and assertiveness Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Comunicaçao e assetividade

Institution name Hospital Garcia de Orta Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Dra. Ana Cardoso

n/a n/a


n/a


http://cgoformacao.hgo.min-‐saude.pt/

brief description of the training programme (in national language and in English) The importance of skills and health communicational in patient treatment; be asserive families with difficult; the assertiveness of impotance in team work. A importância das competências e comunicacional saúde no tratamento do paciente; ser famílias assertivas com difícil; a assertividade de importância no trabalho em equipe. Entry P_2: Communication and Literacy Health. Strengthen the empowerment of citizens, contribute to better health education. Country Portugal

[164]

Type of training Non-‐formal training Name of programme (national lan-‐guage)

Comunicação e Literacia em Saúde. Potenciar o empowerment do cidadão, contribuir para melhor educação para a saúde.

Institution name Ispa Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Cristina Vaz de Almeida, Master in communication

in e-‐Learning Postgraduate in Marketing [email protected] [email protected]


Non-‐regular cycle


http://www.ordemenfermeiros.pt/sites/acores/agenda/Paginas/CursoComunicaçãoeLiteraciaemSaúde.aspx

brief description of the training programme (in national language and in English) Recognize the communication components that promote greater literacy in health; Evaluate which existing problems between the users / clients and health professionals; Use tools to change deficits citizen empowerment in the field of health literacy; Intervening in the health field of communication, manage conflict and develop relationship skills through assertive language. Reconhecer componentes da comunicação promotoras de maior literacia em saúde; Avaliar quais os problemas existentes entre os utentes/clientes e os técnicos de saúde; Usar ferramentas para alterar situações de défice no empoderamento do cidadão no domínio da literacia em saúde; Intervir no campo da comunicação em saúde, gerir conflitos e desenvolver competências de relacionamento através da linguagem assertiva. Entry P_3: Health communication Country Portugal Type of training formal Training Name of programme (national lan-‐guage)

Comunicação em saúde

Institution name Instituto Politécnico de Viana do Castelo -‐ IPVC

Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information [email protected]

Prof. Doutora Luísa Santos -‐ ESS -‐ Escola Superior de Saúde.

[165]


Regular cycle


http://www.ipvc.pt/

brief description of the training programme (in national language and in English) It is intended to contribute to the development of communication skills in order to meet the specific and complex needs of communication with the individual, family and community and in organizations with a view to excellence in health care. The health communication is an essential component for the provision of health care and simultaneously an indicator of their quality and health services. In this sense, they are compelling intervention models in health able to develop empowerment through effective partnership with healthcare professionals involved in efficient and salutary organizations. The communication skills are essential to establish rewarding interpersonal relationships, ensuring the quality of teamwork and information management, aiming at a higher level of quality in health care. The School of Health Sciences of the Polytechnic Institute of Viana do Castelo, concerned with the current requirements in health and responsive to emerging issues, and continuity of Postgraduate developed in this area decided to create a Communication Master in Health. Pretende-‐se contribuir para o desenvolvimento de competências comunicacionais, de modo a responder às necessidades específicas e complexas da comunicação com o indivíduo, família e comunidade e no âmbito das organizações, com vista à excelência dos cuidados de saúde. A comunicação em saúde é componente essencial para a prestação de cuidados de saúde e, simultaneamente, um indicador da qualidade dos mesmos e dos serviços de saúde. Neste sentido, são imperiosos modelos de intervenção em saúde capazes de desenvolver o empowerment, através de uma efectiva parceria com os profissionais de saúde implicados em organizações eficientes e salutares. As competências comunicacionais são fundamentais para estabelecer relações interpessoais gratificantes, assegurar a qualidade do trabalho em equipa e a gestão da informação, visando um mais alto nível de qualidade na prestação de cuidados de saúde. A Escola Superior de Saúde do Instituto Politécnico de Viana do Castelo, preocupada com as atuais exigências no âmbito da saúde e atenta às problemáticas emergentes, e na continuidade da Pós Graduação desenvolvida nesta área decidiu criar um Mestrado de Comunicação em Saúde. Entry P_4: I Conference Health Communication Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

I Conferência Comunicação em Saúde

Institution name Faculdade de Medicina -‐ Lisboa Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Faculdade de Medicina da ULisboa

[166]

[email protected] n/a




http://www.medicina.ulisboa.pt/i-‐conferencia-‐comunicacao-‐em-‐saude-‐2-‐de-‐outubro-‐edificio-‐egas-‐moniz/

brief description of the training programme (in national language and in English) Workshop 1: A comunicação não oral para mediadores de saúde pública -‐ Afonso Cavaco; Workshop 2: Comunicação, alfabetização e mobilização social para a saúde -‐ Luís Saboga Nunes; Workshop 3: Comunicação em Saúde na imprensa português -‐ Com Participação da TVI e RDP; Workshop 4: Comunicação em Saúde, a saúde pública, mídias sociais, web, domínios de aplicações móveis em países desenvolvidos e subdesenvolvidos -‐ Carol Crawford Workshop 1: Non oral communication for public health mediators -‐ Afonso Cavaco; Workshop 2: Communication, literacy and social mobilisation for health -‐ Luís Saboga Nunes; Workshop 3: Health Communication in portuguese press -‐ Com participação da TVI e RDP; Workshop 4: Health Communication, public health, social media, web, mobile applications domains in developed and undeveloped countries -‐ Carol Crawford Entry P_5: Literacy Workshop and Health Communication Country Portugal Type of training Non-‐formal training Name of programme (national language)

Workshop Literacia e Comunicação em Saúde

Institution name IHMT Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

n/a n/a




http://www.unl.pt/pt/universidade/NOVAsaude/pid=614/

brief description of the training programme (in national language and in English) Organized by NOVA health, literacy and Health Communication Workshop aims to present the work in this area, promovento under discussion within the NOVA University of Lisbon and is aimed at students, teachers and researchers from NOVA. The workshop with the participation of Teresa Nazareth, the IHMT, with a presentation entitled "Strengthening communication tools for health: a new framework tested on dengue prevention."

[167]

Organizado pela NOVA Saúde, o Workshop Literacia e Comunicação em Saúde visa apresentar trabalhos nesta área, promovento o debate do tema dentro da Universidade NOVA de Lisboa e destina-‐se a alunos, docentes e investigadores da NOVA. O workshop conta com a participação de Teresa Nazareth, do IHMT, com a apresentação intitulada “O reforço de instrumentos para a comunicação em saúde: Um novo quadro testado na prevenção do Dengue”. Entry P_6: introductory course to non-‐verbal communication Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Curso de introdução à comunicação não verbal

Institution name Universidade do MinHo Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Escola de Ciências da Saúde da Universidade do

Minho n/a n/a




http://www.alumnimedicina.com/actividades/cursos/curso-‐de-‐introducao-‐a-‐comunicacao-‐nao-‐verbal/

brief description of the training programme (in national language and in English) Communication is present in all human activities, decisively influencing the way you live and relate to their peers. The business world to education, health care to the world of arts, communication is a decisive means to success. If you normally think of words when it comes to communicating, the truth is that most of the communication is not made of words (spoken or written) but expressions, gestures or by touch the bodies. That's why we know, understand and decode non-‐verbal communication in all its dimensions is a way open to improve personal and professional relationships, and ultimately to success. A comunicação está presente em todas as actividades do ser humano, influenciando decisivamente o modo como vive e se relaciona com os seus pares. Do mundo empresarial ao ensino, dos cuidados de saúde ao mundo das artes, a comunicação é um meio decisivo para o sucesso. Se normalmente pensamos em palavras quando falamos em comunicar, a verdade é que a maior parte da comunicação não se faz por palavras (faladas ou escritas) mas por expressões, gestos ou pelo simples toque dos corpos. É por isso que conhecer, compreender e descodificar a comunicação não verbal em todas as suas dimensões é uma via aberta para melhorar relações pessoais e profissionais e, em última análise, para o sucesso.

[168]

Entry P_7: Seminars -‐ Nursing Communication Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Seminários -‐ Comunicação em Enfermagem

Institution name Escola Superior de Saúde de Santa Maria Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a



Specialization


https://www.enfermagem.pt/pt/Comunicacao/Eventos/Seminarios-‐Comunicacao-‐em-‐Enfermagem/

brief description of the training programme (in national language and in English) Communication in nursing is an essential part of care by nurses in different contexts, the various activities before different diagnoses, communication needs vary as much or more than these realities. We are like the / invite to a set of brief presentations on current and relevant issues in the context described above. More than a hundred presentations developed by the students of first year of the degree course in Nursing and presented on different days. A comunicação em Enfermagem é uma parte essencial da prestação de cuidados pelos Enfermeiros, nos diferentes contextos, nas diferentes intervenções, perante diferentes diagnósticos, as necessidades comunicacionais variam tanto ou mais que estas realidades. Temos o gosto de o/a convidar a um conjunto de apresentações breves sobre temas atuais e pertinentes no contexto descrito anteriormente. São mais de uma centena de apresentações desenvolvidas pelos estudantes de primeiro ano do curso de licenciatura em Enfermagem e apresentadas em diferentes dias. Entry P_8: Communication and health literacy Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Comunicação e literacia em saúde

Institution name Departamento de Formação Permanente – ISPA


[email protected]

[169]


Regular cycle


http://www.ispa.pt/newsletter-‐item/newsletter-‐ispa-‐abril-‐2016

brief description of the training programme (in national language and in English) OBJECTIVES: To theoretical aspects, tools and ways to achieve greater literacy in health for all stakeholders in education activities for health. Contribute to improving health communication for the humanization of services and greater empowerment of citizens. POWERS: Recognize the communication components that promote greater literacy in health; Evaluate which existing problems between the users / clients and health professionals; Use tools to change deficits citizen empowerment in the field of health literacy; Intervening in the health field of communication. OBJECTIVOS: Conhecer aspectos teóricos, ferramentas e formas de alcançar uma maior literacia em saúde por todos os intervenientes nas actividades de educação para a saúde. Contribuir para melhoria da comunicação em saúde, para a humanização dos serviços e maior empoderamento do cidadão. COMPETÊNCIAS: Reconhecer componentes da comunicação promotoras de maior literacia em saúde; Avaliar quais os problemas existentes entre os utentes/clientes e os técnicos de saúde; Usar ferramentas para alterar situações de défice no empoderamento do cidadão no domínio da literacia em saúde; Intervir no campo da comunicação em saúde. Entry P_9: Communication in consultation Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Comuniçao em consulta

Institution name Sindicato dos Médicos do Norte Institution type Training offered by Third Parties Degree Short Courses Intended Users Special health professionals (for example:


Contact information n/a [email protected] n/a


Specialization


http://www.sindicatomedicosnorte.pt/portal/index.php/todas-‐as-‐publicacoes/item/1992-‐comunicacao-‐em-‐consulta-‐curso-‐de-‐formacao

[170]

brief description of the training programme (in national language and in English) This course aims to promote each participant to create a self-‐management and self-‐monitoring that will facilitate every doctor in the exercise of their clinical practice, be empathic, persistent, consistent, focused and proactive in creating their own habits and facilitate the Other (the patient) also create them. Is a central objective of this training work area of development and skills training to promote significant changes in behavior patterns of each and facilitate appealing way these changes in Others, facilitating a relationship of excellence and coresponsabilização with the patient. Increase the ability to be a growing awareness of the working mechanisms of self and Others. Neutralize and transform negative emotions and thought blockers (to maintain a permanent level of ability, strength and mental flexibility in wear situations). Identify and integrate the models, systems and levels of communication with itself and with Other congruently. Maximize and stimulate individual potential in terms of effective communication and empathic assertive attitudes. Este curso visa promover em cada participante a criação de um sistema de autogestão e auto-‐monitorização que vai facilitar a cada médico, no exercício da sua prática clinica, ser empático, persistente, consistente, centrado e proactivo na criação de hábitos próprios e no facilitar ao outro (o doente) também criá-‐los. Constitui objetivo central desta formação trabalhar a área do desenvolvimento e treino de competências para promover mudanças significativas nos padrões de comportamento de cada um e facilitar de forma apelativa essas mudanças nos outros, facilitando um relacionamento de excelência e de coresponsabilização com o doente. Aumentar a capacidade de haver uma tomada de consciência crescente dos mecanismos de funcionamento de si e dos outros. Neutralizar e transformar emoções negativas e pensamento bloqueantes (manter um nível permanente de capacidade, força e flexibilidade mental em situações de desgaste). Identificar e integrar modelos, sistemas e níveis de comunicação consigo próprio e com os outros de forma congruente. Maximizar e estimular o potencial individual ao nível da comunicação eficaz e das atitudes assertivas empáticas. Entry P_10: International Workshop "Communication in Nursing: I-‐Thou and I-‐Other" Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Workshop Internacional "Comunicação em Enfermagem: do Eu-‐Tu ao Eu-‐Outros"

Institution name Universidade Católica Portuguesa Institution type Tertiary Degree Short Courses Intended Users Special health professionals (for example:


Contact information CS -‐ PORTO: t. 225 580 011 [email protected] n/a



Link to programme or provider web-‐ http://www.saude.porto.ucp.pt/pt/central-‐

[171]

page noticias/workshop-‐internacional-‐comunicacao-‐enfermagem-‐eu-‐tu-‐ao-‐eu-‐outros

brief description of the training programme (in national language and in English) Communication is a means that allows nurses to become more sensitive and aware of the potential of each person and the dynamic relationship that it establishes with the environment. This communication is part of a logic I-‐thou, but where multiprofessionality, groups and the community make it imperative communication I-‐Other. Clinical communication must be learned and trained, lifelong, for the excellence of care. This conference, which is addressed primarily nurses, aims: to deepen theoretical assumptions and inherent communication techniques I-‐Thou and I-‐Other; mobilize the scientific evidence in communication, for the analysis of problem situations; and develop skills in communication in nursing. A comunicação é um meio que permite ao enfermeiro tornar-‐se mais sensível e consciente do potencial de cada pessoa e da relação dinâmica que esta estabelece com o ambiente. Esta comunicação insere-‐se numa lógica eu-‐tu, mas onde a multiprofissionalidade, os grupos e a comunidade tornam imperiosa a comunicação eu-‐outros. A comunicação clínica deve ser aprendida e treinada, ao longo da vida, para a excelência dos cuidados prestados. Esta Conferência, cujos destinatários são sobretudo Enfermeiros, tem como objectivos: aprofundar pressupostos teóricos e técnicas inerentes à comunicação eu-‐tu e eu-‐outros; mobilizar a evidência científica em comunicação, para a análise de situações problema; e desenvolver competências em comunicação em enfermagem. Entry P_11: Degree in Health Information Sciences Country Portugal Type of training non-‐formal Training Name of programme (national lan-‐guage)

Licenciatura em Ciências da Informação em Saúde

Institution name Politécnico de Leiria Institution type Training offered by Third Parties Degree Short Courses Intended Users health officers Contact information Escola Superior de Saúde (ESSLei) e da Escola

Superior de Tecnologia e Gestão (ESTG) do Instituto Politécnico de Leiria (IPLeiria); Contactos: Serviços Académicos. n/a n/a


regular cycle


http://www.ipleiria.pt/cursos/course/licenciatura-‐em-‐ciencias-‐da-‐informacao-‐em-‐saude/

[172]

brief description of the training programme (in national language and in English) The Degree in Health Information Sciences is a partnership between the School of Health (ESSLei) and of Technology and Management School (ESTG) of the Polytechnic Institute of Leiria (IPLeiria). The Degree in Health Information Sciences aims to train professionals with solid knowledge in the health sector and of health information systems, including analysis, classification and health information display, and the correct use of Technologies and Information Systems (TSI). It also includes the parameterization and use of the support TSI public health, processes (organizational, managerial and clinical) and the practice of health care, the circuit medicine and electronic prescription medicines and supplementary diagnostic and therapeutic , the pharmaceutical management, clinical analysis and hospital management in general. It also has an imminently practical and vocational education, enhanced by the development of studies and projects in partnership with health organizations, and research institutions. It focuses also on specific standards and technologies applied to storage, secure access, anonymization, transmission and correct health data visualization. A Licenciatura em Ciências da Informação em Saúde resulta de uma parceria entre a Escola Superior de Saúde (ESSLei) e da Escola Superior de Tecnologia e Gestão (ESTG) do Instituto Politécnico de Leiria (IPLeiria). A Licenciatura em Ciências da Informação em Saúde visa a formação de profissionais com sólidos conhecimentos na área da Saúde e dos Sistemas de Informação em Saúde, incluindo a análise, classificação e visualização da informação de saúde, e a correta utilização de Tecnologias e Sistemas de Informação (TSI). Inclui ainda a parametrização e utilização de TSI de suporte à saúde pública, aos processos (organizacionais, de gestão e clínicos) e à prática de cuidados de saúde, ao circuito do medicamento e à prescrição electrónica de medicamentos e de meios complementares de diagnóstico e terapêutica, à gestão farmacêutica, às análises clínicas e à gestão hospitalar em geral. Conta ainda com uma vertente iminentemente prática e profissionalizante, reforçada com o desenvolvimento de estudos e projetos em parceria com organizações de saúde, e de instituições de investigação. Incide ainda nas normas e tecnologias específicas aplicadas ao armazenamento, acesso seguro, anonimização, transmissão e correta visualização de dados de saúde. Entry P_12: Training in Clinical Communication for Internal Doctors Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Formação em Comunicação Clínica para Médicos Internos

Institution name Faculdade de medicina Universidade do Porto Institution type Tertiary Degree Continuing Education Intended Users Special health professionals (for example:


Contact information Maria Amélia Ferreira Professor Catedrático [email protected] n/a


[173]


Regular cycle


https://sigarra.up.pt/fmup/pt/cur_geral.cur_view?pv_curso_id=1124

brief description of the training programme (in national language and in English) Skills and Learning outcomes (Skills and Learning outcomes): Communication skills; Health Communication Teams; Clinical communication. Competências e resultados de aprendizagem (competências e resultados de aprendizagem): As habilidades de comunicação; Redes de Comunicação de Saúde; comunicação clínica. Entry P_13: Clinical Communication Skills Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Competências de Comunicação Clínica

Institution name Faculdade de medicina Universidade do Porto Institution type Tertiary Degree Continuing Education Intended Users Special health professionals (for example:


Contact information Rui Mota Cardoso Professor Catedrático [email protected] n/a


Specialization


https://sigarra.up.pt/fmup/pt/cur_geral.cur_view?pv_curso_id=1198

brief description of the training programme (in national language and in English) At present the promotion of health and the approach of the disease are imminently scientific and technological areas in which the action based on evidence has been demanding the optimization of technical interventions. Thus, learning the mechanisms that underlie disease and guidelines for its actions are of crucial importance, justifying the high preponderance that these issues take on education in health. The relationship of health professionals with the patient you want to help, has taken often a secondary role in the therapeutic approach. The observation of the patient in addition to the symptoms, the explicit and implicit communication and the role of health professional before the fragile person are considered part of the art of medicine and perhaps therefore interpreted as "vocation" and not learning target. Traditionally, the communication techniques of teaching in medical curricula was conducted informally without specifically focus on communication skills <i <per se. In recent years, there is a growing interest in communication skills in the clinical relationship, demonstrating the need to teach and measure these specific skills. Several current studies

[174]

reveal that the relationship created between the health professional and the patient is reflected not only in the degree of satisfaction and confidence of the patient, as well as in health indicators such as blood sugar and blood pressure and increased adherence. There is also the contruída relationship influences the economic costs in healthcare, which are associated with a good doctor-‐patient to a decrease in ancillary examination request and referral to Other specialties. The therapeutic relationship is built based on a set of patient characteristics and professional and requires the use of several techniques that can and should be learned. Given the current evidence, it is essential to know the scope of the use of these techniques to achieve the optimum point in the treatment of patients. Know how to observe, learn to communicate, inform, identify feelings and act adequately are basic skills that can be taught and learned. Tacit knowledge is, according to some authors, the core of professional competence. As opposed to explicit knowledge that is accessible and quantifiable and susceptible to the creation of guidelines, tacit knowledge is difficult to transmission, built by experience and observation. Thus, this course aims to teach the skills and techniques needed for the construction of the therapeutic relationship, or under the ordinary consultation or in some specific situations that are challenges to our ability to handle our patients. At present the promotion of health and the approach of the disease are imminently scientific and technological areas in which the action based on evidence has been demanding the optimization of technical interventions. Thus, learning the mechanisms that underlie disease and guidelines for its actions are of crucial importance, justifying the high preponderance that these issues take on education in health. The relationship of health professionals with the patient you want to help, has taken often a secondary role in the therapeutic approach. The observation of the patient in addition to the symptoms, the explicit and implicit communication and the role of health professional before the fragile person are considered part of the art of medicine and perhaps therefore interpreted as "vocation" and not learning target. Traditionally, the communication techniques of teaching in medical curricula was conducted informally without specifically focus on communication skills <i <per se. In recent years, there is a growing interest in communication skills in the clinical relationship, demonstrating the need to teach and measure these specific skills. Several current studies reveal that the relationship created between the health professional and the patient is reflected not only in the degree of satisfaction and confidence of the patient, as well as in health indicators such as blood sugar and blood pressure and increased adherence. There is also the contruída relationship influences the economic costs in healthcare, which are associated with a good doctor-‐patient to a decrease in ancillary examination request and referral to Other specialties. The therapeutic relationship is built based on a set of patient characteristics and professional and requires the use of several techniques that can and should be learned. Given the current evidence, it is essential to know the scope of the use of these techniques to achieve the optimum point in the treatment of patients. Know how to observe, learn to communicate, inform, identify feelings and act adequately are basic skills that can be taught and learned. Tacit knowledge is, according to some authors, the core of professional competence. As opposed to explicit knowledge that is accessible and quantifiable and susceptible to the creation of guidelines, tacit knowledge is difficult to transmission, built by experience and observation. Thus, this course aims to teach the skills and techniques needed for the construction of the therapeutic relationship, or under the ordinary consultation or in some specific situations that

[175]

are challenges to our ability to handle our patients. Na actualidade a promoção da saúde e a abordagem da doença constituem áreas iminentemente científicas e tecnológicas, nas quais a acção baseada na evidência tem vindo a reclamar a optimização das intervenções técnicas. Desta forma, a aprendizagem dos mecanismos explicativos de doença e linhas orientadoras da sua intervenção revestem-‐se de uma importância crucial, que justificam a elevada preponderância que estes temas assumem no ensino nas áreas da saúde. A relação do profissional de saúde com o doente que pretende ajudar, tem assumido, frequentemente, um papel secundário na abordagem terapêutica. A observação do doente para além dos sintomas, a comunicação explícita e implícita e o papel do técnico de saúde perante a pessoa fragilizada são considerados parte da Arte da Medicina e, talvez por isso, interpretados como "vocação" e não com alvo de aprendizagem. Tradicionalmente, o ensino das técnicas de comunicação nos currículos médicos foi realizado de modo informal sem focar especificamente as competências de comunicação <i< per se. Nos últimos anos, observa-‐se um interesse crescente nas competências de comunicação na relação clínica, evidenciando-‐se a necessidade de ensinar e medir estas aptidões específicas. Diversos estudos actuais revelam que a relação criada entre o profissional de saúde e o doente tem reflexo não só no grau de satisfação e confiança do doente, como também em indicadores médicos como a glicemia e a tensão arterial e na adesão terapêutica aumentada. Verifica-‐se, também, que a relação contruída influencia os custos económicos na área da saúde, associando-‐se a uma boa relação médico-‐doente a uma diminuição da requisição de exames auxiliares e da referenciação para outras especialidades. A relação terapêutica é construída como base num conjunto de características do doente e do profissional e exige a utilização de diversas técnicas, que podem e devem ser aprendidas. Atendendo à evidência actual, torna-‐se imprescindível o conhecimento, o domínio da utilização destas técnicas para se atingir o ponto óptimo no tratamento dos doentes. Saber observar, saber comunicar, informar, identificar sentimentos e actuar adequadamente são competências básicas que podem ser ensinadas e aprendidas. O conhecimento tácito constitui, segundo alguns autores, o núcleo da competência profissional. Por oposição ao conhecimento explícito que é acessível e quantificável e susceptível à criação de linhas orientadoras, o conhecimento tácito é de difícil transmissão, construído pela experiência e pela observação. Desta forma, este curso propõe-‐se a ensinar as competências e técnicas necessárias para a construção da relação terapêutica, quer no contexto da consulta ordinária quer em algumas situações específicas que se constituem com desafios à nossa capacidade para lidar com os nossos doentes. Entry P_14: Communication and Relationship Doctor -‐ Patient Country Portugal Type of training Non-‐formal training Name of programme (national lan-‐guage)

Comunicação e Relação Médico -‐ Doente

Institution name Gabinete de Estudos Pós-‐Graduados, Lisboa Institution type Training offered by Third Parties Degree Short Courses Intended Users Special health professionals (for example:

pediatricians, surgeons, general medical

[176]

practitioners, ...) Contact information n/a



Specialization


http://www.acss.min-‐saude.pt/Portals/0/curso_uni_nova.pdf

brief description of the training programme (in national language and in English) This course aims to develop relevant communication skills for medical practice in general and for the management of the doctor-‐patient relationship in particular the increase and expansion of these same skills and the consequent improvement over time. The program design is to ensure that communication skills are actively integrated into the needs and responsibilities performed by the participants. Without this integrated communication can be seen as an appendix more than as part of the core of the medical professional skills performance. To have a maximum development of capital acquisitions, the course presents a sequential structure, allowing revisit previously covered areas, although built in module system. The program allows participants to review, refine and rebuild previous skills by adding at the same time new skills, and invite them to go a spiral of learning that, from module to module, each is asked to do their practice at a level slightly higher complexity. Este curso visa o desenvolvimento de aptidões de comunicação relevantes para a prática médica em geral e para o manejo da relação médico-‐doente em particular, o aumento e a expansão destas mesmas aptidões e a sua consequente melhoria ao longo do tempo. O desenho do programa tem por objectivo assegurar que as aptidões de comunicação sejam activamente integradas nas necessidades e responsabilidades desempenhadas pelos participantes. Sem esta integração a comunicação poderia ser vista mais como um apêndice do que como fazendo parte do núcleo central de competências do desempenho profissional médico. Para que exista um máximo de desenvolvimento do capital de aquisições, o curso apresenta uma estrutura sequencial, permitindo revisitar áreas anteriormente cobertas, ainda que construído em sistema de módulos. O programa permite que os participantes revejam, refinem e reconstruam aptidões prévias adicionando ao mesmo tempo novas aptidões, e convida-‐os a percorrer uma espiral de aprendizagem em que, de módulo para módulo, cada um é solicitado a ver a sua prática num nível ligeiramente mais elevado de complexidade. Entry P_15: Communicating for Change crash course in communication for social advocacy! Country Portugal Type of training Non-‐formal training Name of programme (na-‐tional language)

Comunicar para a Mudança, curso intensivo de comunicação para advocacia social!

Institution name Medicos do munto Lisboa Institution type Training offered by Third Parties Degree Short Courses Intended Users Special health professionals (for example: pediatricians,

[177]

surgeons, general medical practitioners, ...) Contact information Médicos Do Mundo

mdmp-‐[email protected] n/a


Specialization


http://www.medicosdomundo.pt/pt/noticias/go/qcomunicar-‐para-‐a-‐mudancaq-‐-‐curso-‐intensivo-‐de-‐comunicacao-‐para-‐advocacia-‐social-‐-‐dias-‐13-‐e-‐17-‐de-‐maio

brief description of the training programme (in national language and in English) Report for Change is a crash course in communication for social advocacy. It is a form of communication focused on the awareness of society, the media and decision-‐makers on important public issues, whether political, social, environmental or economic -‐ to generate social change in favor of disadvantaged groups. The Report course for Change is the first of its kind in Portugal and has world-‐class speakers. Will: -‐Demonstrate the importance of communication in social change. -‐capacitar for the planning of social advocacy initiatives. -‐to improve the skills to communicate in complex scenarios. Comunicar para a Mudança é um curso intensivo de comunicação para advocacia social. Trata-‐se de uma forma de comunicação focada na consciencialização da sociedade, dos média e dos decisores sobre questões públicas relevantes, sejam de natureza política, social, ambiental ou económica -‐ para gerar mudanças sociais favoráveis a grupos desfavorecidos. O curso Comunicar para a Mudança é o primeiro do género em Portugal e conta com oradores de nível internacional. Irá: -‐demonstrar a importância da comunicação na mudança social. -‐capacitar para o planeamento de iniciativas de advocacia social. -‐melhorar as competências para comunicar em cenários complexos. Entry P_16: Clinical Communication Skills Course for Pharmacists Country Portugal Type of training Non-‐formal training Name of programme (na-‐tional language)

Curso de Competências de Comunicação Clínica para Farmacêuticos

Institution name Alumni Medicina, Escola de Ciências da Saúde, Universidade do Minho

Institution type Tertiary Degree Short Courses Intended Users Special health professionals (for example: pediatricians,

surgeons, general medical practitioners, ...) Contact information n/a



Specialization

[178]


http://www.ordemfarmaceuticos.pt/xFiles/scContentDeployer_pt/docs/Docs315.pdf

brief description of the training programme (in national language and in English) The Clinical Communication Skills Course for Pharmacists want to train and certify skills in communication with the patient in the clinical setting. It has been specifically design for pharmaceutical, allowing training in context with the use of standardized patients and feedback on the situation provided by a team with experience in the training of health professionals. The course is part of the activities of the Skills Laboratory of Clinical Health Sciences School of the University of Minho, since 2008, provides advanced clinical training to physicians, pharmacists, nurses, psychologists, medical representatives and Other professionals of Cheers. O Curso de Competências de Comunicação Clínica para Farmacêuticos pretende formar e certificar competências no domínio da comunicação com o paciente em contexto clínico. Foi desenho especificamente para farmacêuticos, permitindo o treino em contexto com recurso a pacientes estandardizados e o feedback em situação proporcionado por uma equipa com experiência na formação de profissionais de saúde. O curso insere-‐se nas actividades do Laboratório de Aptidões Clínicas da Escola de Ciências da Saúde da Universidade do Minho que, desde 2008, proporciona formação clínica avançada a médicos, farmacêuticos, enfermeiros, psicólogos, delegados de informação médica e outros profissionais da área da saúde. Entry RO_1: Doctor patient relationship -‐ from communication therapeutic education (Medicine Degree) Country Romania Type of training formal Training Name of programme (national lan-‐guage)

Relaţia medic-‐pacient – de la comunicare la educaţie terapeutică (Medicina)

Institution name Grigore T. Popa University of Medicine and Pharmacy Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a Duration oft the programme 6 years regular cycle or nonregular cycle of the program

Regular cycle


http://www.umfiasi.ro/Facultati/FACULTATEA%20DE%20MEDICINA/specializareamedicina/StudentiMG/Pagini/Cursurioptionale.aspx

brief description of the training programme (in national language and in English) n/a Entry RO_2: Medical fundamentals of communication (Bachelor's Medicine)

[179]

Country Romania Type of training formal Training Name of programme (national lan-‐guage)

Bazele Comunicarii medicale (Medicina)

Institution name Universitatea de Medicina si Farmacie "Iuliu Hatieganu,Facultatea de Medicina

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

Facultatea de Medicină UMF Iuliu Haţieganu Cluj-‐Napoca n/a


Regular cycle


http://www.medicina.umfcluj.ro/facmed-‐ro/desprefm/curriculummed-‐ro

brief description of the training programme (in national language and in English) n/a Entry RO_3: Medical Ethics (Degree of Medicine) Country Romania Type of training formal Training Name of programme (national lan-‐guage)

Etica Medicala (Medicina)

Institution name Titu Maiorescu University Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information http://www.utm.ro/contact/

Universitatea Titu Maiorescu n/a


Regular cycle


http://www.utm.ro/facultatea-‐de-‐medicina/discipline-‐de-‐studiu/

brief description of the training programme (in national language and in English) n/a Entry RO_4: Medicine -‐ Communication with the patient, 1 semester (optional)

[180]


Medicină -‐ Comunicarea cu pacientul, 1 semestru (opțional)

Institution name "Vasile Goldis" Universitatea de Vest (Western University), Facultatea de Medicina


Arad, Str. Liviu Rebreanu, nr. 86, Campusul Universitar “Vasile Goldis” n/a


Regular cycle


http://medicina.uvvg.ro/programe-‐de-‐studii/licenta/mgro/

brief description of the training programme (in national language and in English) n/a Entry RO_5: Medical communication Country Romania Type of training formal Training Name of programme (national lan-‐guage)

Comunicare medicala

Institution name Universitatea de Medicină și Farmacie Targu Mureș

Institution type Tertiary Degree Continuing Education Intended Users medical students Contact information [email protected]

Ioana Mătea -‐ Secretar Sef Universitate n/a


Regular cycle


https://www.umftgm.ro/facultatea-‐de-‐medicina/oferta-‐educationala/studii-‐de-‐licenta/programul-‐de-‐studiu-‐medicina.html

brief description of the training programme (in national language and in English) n/a Entry RO_6: Medicine

[181]


Medicină

Institution name Universitate Transilvania Brașov Institution type Tertiary Degree Continuing Education Intended Users medical students Contact information [email protected]

Prof.univ.dr. Mariana Radoi n/a


Regular cycle


http://www2.unitbv.ro/Default.aspx?alias=www2.unitbv.ro/medicina

brief description of the training programme (in national language and in English) n/a Entry SK_1: communication course for health care staff – physicians Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Komunikačný kurz pre zdravotníckych pracovníkov -‐ lekárov

Institution name Nemocnica Košice-‐Šaca a.s. 1.súkromná nemocnica Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Ing. Helga Ďurove

[email protected] 055 7234 909


Non-‐regular


http://ks.lekom.sk/index.php?id=7772&r=activity/print

brief description of the training programme (in national language and in English) quality improvement of communication skills for physicians Skvalitnenie komunikačných schopností a zručností lekárov. Entry SK_2: communication with the patient and his family

[182]

Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Komunikácia s pacientom a jeho rodinou

Institution name Svet zdravia, a.s. Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Ivana Kravčíková

[email protected] +421 905 229 670


Non-‐regular



brief description of the training programme (in national language and in English) Seminar intended for physicians and other people employed wirth communication with patients and their family or acquaintances Seminár určení pre lekárov a venovaný oblasti komunikácie s pacientom a rodinou či príbuznými pacienta. Entry SK_3: communication with the patient and his family Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Komunikácia s pacientom a jeho rodinou

Institution name Svet zdravia, a.s. Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information PhDr. Erika Jurčová

[email protected] 905937990


Non-‐regular



brief description of the training programme (in national language and in English) Seminar intended for physicians and other people employed wirth communication with patients and their family or acquaintances

[183]

Seminár určení pre lekárov a venovaný oblasti komunikácie s pacientom a rodinou či príbuznými pacienta. Entry SK_4: communiction and change-‐management in hospitals Country Slovakia Type of training non-‐formal Training Name of programme (national language)

Komunikácia a riadenie zmien v nemocniciach

Institution name Svet zdravia, a.s. Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information PhDr. Erika Jurčová


Duration oft the programme 2 days regular cycle or nonregular cy-‐cle of the program

Non-‐regular



brief description of the training programme (in national language and in English) Seminar focused on communication, implementation and management of changes in hospitals. Intended for chief medical staff. Seminár zameraný na komunikáciu,implementáciu a riadenie zmien v nemocniciach určenú vedúcim zdravotníckym pracovníkom. Entry SK_5: 52th eastern-‐slovac physicians day of communication between physician and patient Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

52.Vychodoslovenské lekárske dni-‐komunikácia medzi lekárom a pacientom

Institution name Regionálna lekárska komora Košice Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Alena Krihová


Duration oft the programme 2 days regular cycle or nonregular cycle of Non-‐regular

[184]

the program Link to programme or provider web-‐page


brief description of the training programme (in national language and in English) 52th eastern-‐slovac physicians day of communication beteen physician and partient 52.Vychodoslovenské lekárske dni-‐komunikácia medzi lekárom a pacientom Entry SK_6: health problems of first contact patients Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

ZDRAVOTNÉ PROBLÉMY PACIENTOV PRVÉHO KONTAKTU

Institution name Lekár, a.s. Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information RNDr. Mária Jurigová


Duration oft the programme 28.11.2014 regular cycle or nonregular cycle of the program

Non-‐regular



brief description of the training programme (in national language and in English) see attachment podla prílohy Entry SK_7: effective communication with the patient III. Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Efektívna komunikácia s pacientom III.

Institution name A-‐medi management s.r.o Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Ing. Dana Lakotová

[email protected] +421 (0)903 224 625

[185]


n/a


Internet

brief description of the training programme (in national language and in English) 2 days Workshop „Efektívna komunikácia s pacientom III.“ Oznamovanie nepriaznivej správy a zvládanie nátlaku zo strany pacienta a príbuzných","The workshop „ Effectively communicate with the patient III.“ informes about unconftable news and dealing with compulsion from patients and their acquaintances Entry SK_8: the handicrafts of communictaion in medicine Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Komunikačné zručnosti v medicíne

Institution name Svet zdravia, a.s. Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Erika Jurčová

[email protected] 421 905 937 990


Non-‐regular



brief description of the training programme (in national language and in English) Training: the handicrafts of communictaion in medicine – I.mddul Tréning komunikačných zručností pre lekárov -‐ I.modul Entry SK_9: Immunization – informed agreement and dcommincation with the patient Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Očkovanie -‐ informovaný súhlas a komunikácia s pacientom

Institution name TAJPAN s.r.o.

[186]




n/a


http://ks.lekom.sk/index.php?id=132&r=adTest/print

brief description of the training programme (in national language and in English) n/a Entry SK_10: onco-‐psycologic course Country Slovakia Type of training non-‐formal Training Name of programme (national language)

Onkopsychologicky kurz

Institution name Občianske združenie Mladí hematológovia Institution type other Degree Short Courses Intended Users special health professionals (for example: pediatricians,

surgeons, general medical practitioners, ...) Contact information Dafne M.Chlebničanová

dafne@wow-‐production.sk 0902 906 906


Non-‐regular



brief description of the training programme (in national language and in English) specialized meeting in the field of hermatology, professional referent is mim.prof.MUDr.Ján Staško, PhD. Odborné podujatie v oblasti hematológie, odborný garant podujatia mim.prof.MUDr.Ján Staško, PhD. Entry SK_11: basic knowledge of group meetings, education and (facilitacia) Country Slovakia Type of training non-‐formal Training

[187]


Základy vedenia skupinových stretnutí, školení a facilitácia

Institution name SPOLOČNOSŤ VŠEOBECNÝCH LEKÁROV SLOVENSKA Institution type other Degree Short Courses Intended Users special health professionals (for example:


Contact information Eva Béresová [email protected] 903630023


Non-‐regular



brief description of the training programme (in national language and in English) 2-‐day training and coaching for physicians in generell 2-‐dňové školenie a koučing pre všeobecných lekárov Entry SK_12: onco-‐psycologic course Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Kurz onkopsychológie

Institution name Občianske združenie Mladí hematológovia Institution type other Degree Short Courses Intended Users special health professionals (for example:


Contact information Safne M. Chlebničanová dafne@wow-‐production.sk 902906906


Non-‐regular



brief description of the training programme (in national language and in English) oncopsychologic course during the congres „Young Hematologists 2015“. Specialized meeting for hematologists older than 35. professional refent is prof. Mudr. Mikuláš Hrubiško,Csc.

[188]

Onkopsychologický kurz počas kongresu Mladí hematológovia 2015. Odborné podujatie pre hematológov do 35 rokov. Odborným grantom podujatia je prof. Mudr. Mikuláš Hrubiško,CSc. Entry SK_13: communication management in operational healing for children as patients Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Manažment komunikácie pri operačnej liečbe u ortopedického detského pacienta.

Institution name Fakultná nemocnica s poliklinikou Žilina Institution type other Degree Short Courses Intended Users special health professionals (for example:


Contact information MUDr.Popluhár Juraj PhD.,MBA [email protected] 041-‐5110218


Non-‐regular



brief description of the training programme (in national language and in English) Communication and kooperation in the patient – physician relationship create an important basis of the healing process, that notably influences the healing results of patients. Communication in this close specialized field is as important as surgery. Komunikácia a spolupráca vo vzťahu lekár -‐ pacient tvoria dôležitú zložku v liečebnom proce-‐se, ktorá významnou mierou ovplyvňuje výsledok liečby pacienta. Komunikácia v tejto úzko špecializovanej oblasti je dôležitá, nakoľko operác Entry SK_14: the handicrafts of communictaion in medicine Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Komunikačné zručnosti v medicíne.

Institution name Regionálna lekárska komora Košice Institution type other Degree Short Courses Intended Users special health professionals (for example:

pediatricians, surgeons, general medical practitioners,

[189]

...) Contact information Alena Krihová



Non-‐regular



brief description of the training programme (in national language and in English) the handicrafts of communictaion in medicine komunikačné zručnosti v medicíne Entry SK_15: burn out syndrom among medical staff, comunication with problematic pati-‐ents Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Syndróm vyhorenia u zdravotníckych pracovníkov, komunikácia s problematickým pacientom

Institution name Activa C&S, s.r.o. Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Ing. Dagmar Ondirková [email protected] 917945401


Non-‐regular



brief description of the training programme (in national language and in English) The specialized seminar deals with principles, signs, stages and prevention of the burn-‐out syndrom among medical staff, supports physicians solving basic problems concerning communication with problematic and agressive patients. Odborný seminár rieši príčiny, príznaky, fázy a prevenciu syndrómu vyhorenia u zdravot-‐níckych pracovníkov,oboznamuje lekára s riešením základných problémov týkajúcich sa ko-‐munikácie s problematickým a agresívnym pacientom.

[190]

Entry SK_16: organization of work, communication and improvement of working results Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Organizácia práce,komunikácia a zlepšovanie výkonu práce

Institution name Fakultná nemocnica s poliklinikou Žilina Institution type other Degree Short Courses Intended Users special health professionals (for example:


Contact information MUDr.Juraj Popluhár PhD.,MBA [email protected] 905273763


Non-‐regular



brief description of the training programme (in national language and in English) Communication basics in the relationship between patient and physician or medical staff. Nowadays we state, that there is still potential in communication. This is not only the case for the relationship between physician and patient but also for interpersonal relationships. … Zásady komunikácie vo vzťahu lekár -‐pacient a medzi zdravotným personálom. V súčasnosti konštatujeme, že sú stále rezervy v komunikácii, a to nielen vo vzťahu lekár -‐pacient, ale aj v interpersonálnych vzťahoch. Komunikácia s pacie Entry SK_17: basal stimulation and its use in rehabilitaion cure and halth care requirements of adult and children with dissorder in comunication, percepction or motion Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Bazálna stimulácia a jej využitie v rehab.liečbe a ošetrovateľskej starostlivosti detských a dospelých pacientov s poruchami komunikácie, vnímania a lokomócie.

Institution name Regionálna lekárska komora Košice Institution type other Degree Short Courses Intended Users special health professionals (for example:


Contact information MUDr. Miriam Dziaková,PhD.

[191]



Non-‐regular



brief description of the training programme (in national language and in English) Basal stimulation and its use in rehabilitaion cure and halth care requirements of adult and children with dissorder in comunication, percepction or motion Bazálna stimulácia a jej využitie v rehabilitačnej liečbe a ošetrovateľskej starostlivosti detských a dospelých pacientov s poruchami komunikácie, vnímania a lokomócie. Entry SK_18: ABC of communication Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

ABECEDA komunikácie

Institution name PAMIDA International, s.r.o. Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Michaela Bomba Birkusová [email protected] 915555838


Non-‐regular



brief description of the training programme (in national language and in English) Professional seminar intendet for pediatricians and similar professions, that shall support them to effectively manage an outpacient departement. Odborný seminár pre pediatrov a príbuzné odbory, ktorý im má pomôcť efektívnejšie si manažovať ambulanciu. Entry SK_19: management of problematic and aggresive patients, metnal hygiene Country Slovakia

[192]


Manažment problematického a agresívneho pacienta, psychohygiena

Institution name Activa C&S, s.r.o. Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Ing. Dagmar Ondirková [email protected] 917945401


Non-‐regular



brief description of the training programme (in national language and in English) Professional seminar intendet for pediatricians and similar professions, that shall support them to effectively manage an outpacient departement. Odborný seminár oboznamuje lekára s riešením základných problémov týkajúcich sa komunikácie s problematickým a agresívnym pacientom pri poskytovaní zdravotnej starostlivosti. Rieši príčiny, príznaky, fázy a prevenciu syndrómu vyhorenia Entry SK_20: ... if the patient is imprisoned by insomnia Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

...keď je pacient v zajatí insomnie

Institution name Angelini Pharma Slovenská republika s.r.o. Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Zuzana Chrenová chrenova@csc-‐pharma.sk 905453936


Non-‐regular



[193]

brief description of the training programme (in national language and in English) Insomnia – is indicated by sleeping disorder, phases of wakefulness and use of sleep-‐inducing drugs, physicians tasks at first contact, kooperation with specialized institutions, sharing of experiences, discussion insomnia-‐ Prejavy porúch spánku, druhy nespavosti, liečba nespavosti, lieky na nespavosť , úloha lekárov prvého kontaktu, spolupráca so špecializovanými pracoviskami, zdieľanie skúseností, diskusia. Entry SK_21: how to communicate effectively with female patients Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Ako efektívne komunikovať s pacientkou

Institution name Gedeon Richter Slovakia, s. r. o. Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Peter Eller [email protected] 0250205801, +421917422205


Non-‐regular



brief description of the training programme (in national language and in English) 2-‐hour workshop about the topic: „How to communicate effektively with female patients 2 hodinový workshop na tému: Ako efektívne komunikovať s pacientkou Entry SK_22: communication training Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

Komunikačný tréning -‐ workshop

Institution name TAJPAN s.r.o. Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:

[194]


Contact information Stanislav Nevláčil [email protected] 903454291


Non-‐regular



brief description of the training programme (in national language and in English) Aim of the training: supports communication skills, structured interviews and knowledge about psychology of patients in a way that physicians will be able to influence the patient effectively to take drugs like agreed before. …. Cieľ tréningu: podporiť komunikačné zručnosti, štruktúrovanie rozhovoru a vedomosti lekárov o psychológii pacienta tak, aby lekári vedeli efektívnejšie doviesť pacienta k rozhodnutiu užívať lieky tak, ako sa dohodol s lekárom. …. Entry SK_23: effective communication with the patient II. Country Slovakia Type of training non-‐formal Training Name of programme (national lan-‐guage)

"Efektivna komunikácia s pacientom II."

Institution name TAJPAN s.r.o. Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Stanislav Nevláčil, [email protected] 903454291


Non-‐regular



brief description of the training programme (in national language and in English) Dealing constructively with compulsion from patitents and their acquaintances Konštruktívne zvládanie nátlaku zo strany pacienta a príbuzných

[195]

Entry E_1: XIII Communication and Health Seminar Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

XIII Edición del Seminario de Comunicación y Salud

Institution name Universidad de Navarra Institution type Continuing Vocational Training Degree other Intended Users all health professionals Contact information Facultad de Comunicación. Pamplona. Tfno:

+34 948 425 600. E-‐mail: [email protected]

Duration oft the programme 20 sessions, 1h-‐15m. 25 hours practical student work


regular


http://www.unav.edu/web/facultad-‐de-‐comunicacion/alumnos/seminarios-‐y-‐actividades

brief description of the training programme (in national language and in English) n/a Entry E_2: First National Conference on Health Communication. Challenges, Opportunities and Trends Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

I Conferencia Nacional de Comunicación en Salud. Retos, oportunidades y tendencias

Institution name AECS, Asociación Española de Comunicación Sanitaria

Institution type Continuing Vocational Training Degree other Intended Users all health professionals Contact information Universidad Carlos III. Madrid. E-‐mail:

[email protected] n/a n/a


regular


http://www.aecs.es/conferencia.htm


[196]

Health Communication plays an essential role in the health of the population, covering a wide range of areas such as communication between the health professional and the patient, the use of media campaigns disease prevention, advertising of new health technologies, the crisis communication plan health, etc. Entry E_3: II National Conference on Health Communication. Research, wellness and health Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

II Conferencia Internacional de Comunicación en Salud. Investigación, bienestar y salud

Institution name AECS, Asociación Española de Comunicación Sanitaria

Institution type Continuing Vocational Training Degree other Intended Users all health professionals Contact information Universidad Carlos III. Madrid. E-‐mail:



regular


http://www.aecs.es/conferencia2015.htm

brief description of the training programme (in national language and in English) Aspects such as communication in primary health care and specialized care, public health, communication during health emergencies, health journalism, ehealth, mHealth, advertising, health campaigns and health promotion were presented by experts in these matters. This variety of topics intended to treat in a single conference today communication and health, exploit synergies and present research being developed both in Spain and internationally. Entry E_4: Master in communication and health Country Spain Type of training formal Training Name of programme (national lan-‐guage)

Master en comunicación y salud

Institution name Complutense University of Madrid Institution type Tertiary Degree postgraduate Intended Users all health professionals Contact information Universidad Complutense de Madrid. Facultad de

Ciencias de la Información. Madrid n/a

[197]

n/a Duration oft the programme 8 months (Feb-‐Sep) regular cycle or nonregular cycle of the program

regular


http://www.masterdecomunicacionysalud.com/comunicacionysalud/

brief description of the training programme (in national language and in English) The Master in Communication and Health is a proper graduate degree from the Universidad Complutense de Madrid online mode that makes the Department of Communication and Health . The course will begin in February 2016 and will provide a real, comprehensive and practical knowledge of communication and health from different areas of study. The Masters will feature the participation of the best professionals in the world of communication (journalists , health , advertisers ) and prestigious professors at the Complutense University of Madrid who will be responsible to provide a profitable practice and quality training so that the student can acquire the knowledge and skills needed to be a great professional in the world of communication and health. El Máster en Comunicación y Salud es un Título Propio de Postgrado de la Universidad Complutense de Madrid de modalidad on line que realiza la Cátedra de Comunicación y Salud. El curso dará comienzo en febrero del 2016 y ofrecerá un conocimiento real, global y práctico de la comunicación y la salud desde sus diferentes áreas de estudio. El máster contará con la participación de los mejores profesionales del mundo de la comunicación (periodistas, sanitarios, publicistas) y prestigiosos profesores de la Universidad Complutense de Madrid que se encargarán de ofrecer una provechosa formación práctica y de calidad para que el alumno pueda adquirir los conocimientos y destrezas necesarios para ser un gran profesional del mundo de la comunicación y la salud. Entry E_5: Communication and Health: Breaking bad news On Line Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Comunicación y salud: Comunicar malas noticias On Line

Institution name Fundación de Ciencias de la Salud Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Fundación de Ciencias de la Salud. Madrid. +34

913 530 150. E-‐mail: [email protected] n/a n/a

Duration oft the programme 3 months, 25 hours regular cycle or nonregular cycle of the program

regular


http://www.fcs.es/cartera_formacion/comunicacion_salud_comunicar_malas_noticias_on_line.html

[198]

brief description of the training programme (in national language and in English) Training program whose aim is the practical work and the acquisition of techniques, skills and methodologies for communication of bad news in the health sector in order to improve the quality of clinical practice Entry E_6: Interview teenager in Primary Care Country Spain Type of training non-‐formal Training Name of programme (national language)

Entrevista al adolescente en Atención Primaria

Institution name Fundación de Ciencias de la Salud Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Fundación de Ciencias de la Salud. Madrid. +34 913 530

150. E-‐mail: [email protected] n/a n/a


regular


http://www.fcs.es/cartera_formacion/entrevista_adolescente_atencion_primaria.html

brief description of the training programme (in national language and in English) Aim is to expand knowledge of health professionals about the world of today's adolescence and improve their communication skills, with special emphasis on difficult situations and ethical conflicts arising from work with this subset of the population. Entry E_7: Communication and Health: Communicating bad news Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Comunicación y salud: Comunicar malas noticias (presencial)

Institution name Fundación de Ciencias de la Salud Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Fundación de Ciencias de la Salud. Madrid. +34

913 530 150. E-‐mail: [email protected] n/a n/a

Duration oft the programme 15 hours in two sessions

[199]


regular


http://www.fcs.es/cartera_formacion/comunicacion_salud_comunicar_malas_noticias_presencial.html

brief description of the training programme (in national language and in English) A training program aimed practical work and the acquisition of techniques, skills and methodologies for communication of bad news in the clinical setting, with the aim of increasing the quality of medical practice. Entry E_8: Communication Organizations in the field of health Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

La Comunicación de las Organizaciones en el ámbito de la salud.

Institution name Chair of Communication and Health UCM-‐Abbvi Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Cátedra de Comunicación y Salud UCM-‐AbbVie. E-‐

mail: [email protected]. Dir. Ubaldo Cuesta, Antonio Bañares. n/a n/a


regular


https://www.ucm.es/data/cont/media/www/pag-‐37870/ComunicacionSalud.pdf

brief description of the training programme (in national language and in English) Course conducted by Communication and Health professorship UCM-‐AbbVie Entry E_9: HOW TO INNOVATE IN COMMUNICATION HEALTH? NEW RESOURCES FOR PATIENTS 'PERCEPTION ON INNOVATION AND VALUE Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

¿CÓMO INNOVAR EN LA COMUNICACIÓN EN SALUD? NUEVOS RECURSOS PARA LA PERCEPCIÓN DE LOS PACIENTES SOBRE LA INNOVACIÓN Y SU VALOR

Institution name UIMP, Universidad Internacional Menéndez Pelayo

[200]

Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Secretaría UIMP, acceso:

www.institutoroche.es n/a n/a


non regular


http://www.uimp.es/agenda-‐link.html?id_actividad=62O1&anyaca=2015-‐16

brief description of the training programme (in national language and in English) The aim is to analyze health communication with several perspectives, to share the new challenges that must be addressed to achieve communication and efficient and the importance of communication for training and awareness of society to health issues . Entry E_10: COMMUNICATION: 2.0 HEALTH NETWORKS Country Spain Type of training non-‐formal Training Name of programme (national language)

COMUNICACIÓN: SALUD 2.0 REDES SOCIALES

Institution name Andalusian School of Public Health Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Escuela Andaluza de Salud Pública. Tfno: +34 958 027

400. E-‐mail:[email protected] n/a n/a

Duration oft the programme 4 feb-‐18 mar 2015 regular cycle or nonregular cycle of the program

regular


http://www.areadegestionsanitariacampodegibraltar.es/index.php/novedades-‐y-‐noticias/2-‐escuela-‐andaluza-‐de-‐salud-‐publica-‐curso-‐gratuito-‐comunicacion-‐salud-‐2-‐0-‐redes-‐sociales

brief description of the training programme (in national language and in English) The overall objective of this course is to approach 2.0 communication as a key strategy of organizations. In addition to know the possibilities offered by a large number of tools that facilitate collaboration and participation and active listening and conversation with citizens:

[201]

social networks. Finally, and improving professional skills in handling these tools of information and communication. Entry E_11: THE IMPORTANCE OF COMMUNICATION IN HEALTH AUDIOVISUAL Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

LA IMPORTANCIA DE LA COMUNICACIÓN AUDIOVISUAL EN SALUD

Institution name Espidi Doctor Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Profarmaco 2, S.L. C/ República

Argentina,165 Pral 1ª, 08023 Barcelona. n/a n/a


regular


http://www.espididoctor.com/post-‐curso-‐acreditado-‐2015/

brief description of the training programme (in national language and in English) The audiovisual media is a very important in today's world communication tool Entry E_12: Communication skills in mental health Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Habilidades de comunicación en salud mental

Institution name Son Espases. Hospital Universitary Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Son Espases. Hospital Universitary. Carretera de

Valldemossa, 79, 07120 Palma, Illes Balears.Tfno: 871 20 50 00 n/a n/a

Duration oft the programme 2 days, 8 hours regular cycle or nonregular cycle of the program

non regular


https://enfermeradevocacion.com/2014/04/16/la-‐importancia-‐de-‐las-‐habilidades-‐de-‐comunicacion-‐

[202]

en-‐salud-‐mental/ brief description of the training programme (in national language and in English) Communication with the patient isvery important.We hace to make sure that what we want to transmit is received properly to achieve the therapeutic aim between both parts. we should never disrespect our patient and we have to gain communication skills . Entry E_13: Non-‐violent communication. field of health Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Comunicación no violenta. Ámbito de la salud

Institution name Non-‐violent communication Institute Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Instituto de Comunicación no Violenta. Tfno: 691

410 935. E-‐mail: [email protected] n/a n/a


regular


http://www.comunicacionnoviolenta.com/contenidos/33-‐Ambito_de_la_Salud/33-‐Contenido_de_esta_formacion.html

brief description of the training programme (in national language and in English) Aim is to learn to take better care of the person that suffers, of oneself and recognize our limits in order to be well enough with no stress Entry E_14: Online Course Communication Techniques in the Health Sector Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Curso Online de Técnicas de Comunicación en el Sector Sanitario

Institution name Pupilum Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Pupilum. Tfno: +34 911 866 646. E-‐mail:


[203]

n/a Duration oft the programme 20 hours, on line regular cycle or nonregular cycle of the program

regular


https://www.pupilum.com/curso-‐online-‐de-‐tecnicas-‐de-‐comunicacion-‐en-‐el-‐sector-‐sanitario

brief description of the training programme (in national language and in English) All professionals who work in health services such as health centers, outpatient clinics and hospitals must know to manage its relationship with different patients to achieve therapeutic results they have to achieve to improve their quality of life. Communication techniques actively contribute to it. Entry E_15: COMMUNICATION SKILLS FOR HEALTH Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Habilidades comunicativas para la salud

Institution name Educsa Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Educsa. Tfno: +34 935199781. E-‐mail:



non regular


http://educsa.es/pdf/PROGRAMA%20TECNICAS%20DE%20COMUNICACION.pdf

brief description of the training programme (in national language and in English) Communication skills are essential to establish a relationship with the patient and thereby obtain information to cover the most of your needs. They have been consolidated in the knowledge of every professional these skills and strategies for optimal, effective and efficient communication with family and patients Entry E_16: Information and Communication skills with the patient. Clinical and Legal Aspects Country Spain Type of training non-‐formal Training Name of programme (national Habilidades de Información y Comunicación con el

[204]

language) Paciente. Aspectos Clínicos y Legales Institution name Canarian School of Health and Social Services Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Escuela de Servicios Sanitarios y Sociales de Canarias.

Tfno: +34 922 922 730. E-‐mail: [email protected] n/a n/a


regular


https://www.aulainterdisciplinar.com/matricula/salud/35-‐cuidados-‐paliativos-‐en-‐ninos-‐y-‐adolescentes-‐un-‐abordaje-‐integral-‐i.html

brief description of the training programme (in national language and in English) n/a Entry E_17: Managing emotions and relationships in the healthcare environment Country Spain Type of training formal Training Name of programme (national lan-‐guage)

Gestión de las emociones y relaciones en el entorno sanitario

Institution name Barcelona University Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information Universidad de Barcelona. Teléfono:

+34934039696. Email: [email protected] n/a n/a


regular


http://www.il3.ub.edu/es/postgrado/postgrado-‐gestion-‐emociones-‐relaciones-‐entorno-‐sanitario.html_1850970542.html

brief description of the training programme (in national language and in English) Theere is a major technological development in the diagnosis and cure of diseases, which is necessary to take care and not fall into the risk of neglecting human contact in the family-‐patient-‐health professional relationship. Therefore, health professionals emotional skills should meet the new challenges of the sector and the quality of care.

[205]

Entry E_18: Clinical interview Country Spain Type of training non-‐formal Training Name of programme (national language)

Entrevista clínica

Institution name Fundación de Ciencias de la Salud Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example: pediatricians,

surgeons, general medical practitioners, ...) Contact information Fundación de Ciencias de la Salud. Madrid. +34 913 530

150. E-‐mail: [email protected] n/a n/a

Duration oft the programme 20 hours in 4 sessiones regular cycle or nonregular cycle of the program

regular


http://www.fcs.es/cartera_formacion/entrevista_clinica.html

brief description of the training programme (in national language and in English) The course aims to sensitize residents of Family and Community Medicine at the importance of initiating and maintaining optimal clinical relationship with the patient. This course affects the care communication skills, especially in the most complex and conflicting situations of the clinical setting, with special attention to the ethical issues that need clarification and work from an emotional and rational view. Entry E_19: Updating of knowledge in psychiatry, mental health and nursing communication Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Actualización de conocimientos en psiquiatría, salud mental y comunicación para enfermería

Institution name AulaDAE. Paradigma Group. Valencia Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information AulaDAE. Grupo Paradigma. Valencia. Tfno: +34 961 667 384. n/a n/a

Duration oft the programme 1 month, 70 hours regular cycle or nonregular cycle of the regular

[206]


http://www.auladae.com/cursos-‐enfermeria-‐cfc/actualizacion-‐de-‐conocimientos-‐en-‐psiquiatria-‐salud-‐mental-‐y-‐comunicacion-‐para-‐enfermeria/

brief description of the training programme (in national language and in English) Pathologies related to communication and mental health have increased in our time and have become a major health problem Entry E_20: MOTIVATIONAL INTERVIEWING Country Spain Type of training non-‐formal Training Name of programme (national language)

ENTREVISTA MOTIVACIONAL

Institution name Societat Catalana de Medicina Familiar i Comunitària (CAMFIC)

Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example: pediatricians,

surgeons, general medical practitioners, ...) Contact information Societat Catalana de Medicina Familiar i Comunitària

(CAMFIC). Barcelona. Tfno: +34 933 011 777. E-‐mail: [email protected] n/a n/a

Duration oft the programme 4, 10, 20 hours regular cycle or nonregular cycle of the program

regular


https://sites.google.com/site/grupocomunicacionysaludsemfyc/cursos

brief description of the training programme (in national language and in English) n/a Entry E_21: How to communicate bad news Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Cómo comunicar malas noticias


Institution type Training offered by Third Parties Degree Short Courses

[207]


Contact information Societat Catalana de Medicina Familiar i Comunitària (CAMFIC). Barcelona. Tfno: +34 933 011 777. E-‐mail: [email protected] n/a n/a


regular



brief description of the training programme (in national language and in English) n/a Entry E_22: Introduction to communication Country Spain Type of training non-‐formal Training Name of programme (national language) Introducción a la comunicación Institution name Societat Catalana de Medicina Familiar i

Comunitària (CAMFIC) Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:




regular



brief description of the training programme (in national language and in English) n/a Entry E_23: Communication in Primary Care Team Country Spain

[208]

Type of training non-‐formal Training Name of programme (national language) Comunicación en el Equipo de Atención primaria Institution name Societat Catalana de Medicina Familiar i





regular



brief description of the training programme (in national language and in English) n/a Entry E_24: Communication tutor-‐resident Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Comunicación tutor-‐residente






regular



[209]

brief description of the training programme (in national language and in English) n/a Entry E_25: Videotaping as a learning tool Country Spain Type of training non-‐formal Training Name of programme (national language) La videograbación como herramienta de

aprendizaje Institution name Societat Catalana de Medicina Familiar i





regular



brief description of the training programme (in national language and in English) n/a Entry E_26: Basic Course Clinical Interview Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Curso básico de Entrevista Clínica




Contact information Societat Catalana de Medicina Familiar i Comunitària (CAMFIC). Barcelona. Tfno: +34 933

[210]

011 777. E-‐mail: [email protected] n/a n/a


regular



brief description of the training programme (in national language and in English) n/a Entry E_27: Brief therapy Country Spain Type of training non-‐formal Training Name of programme (national language) Terapia Breve Institution name Societat Catalana de Medicina Familiar i



Contact information Societat Catalana de Medicina Familiar i Comunitària (CAMFIC). Barcelona. Tfno: +34 933 011 777. E-‐mail: [email protected] n/a


regular



brief description of the training programme (in national language and in English) n/a Entry E_28: Counseling with neurolinguistic programming Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Counseling con programación neuro-‐lingüística



[211]



Duration oft the programme 4 and 16 hours regular cycle or nonregular cycle of the program

regular



brief description of the training programme (in national language and in English) n/a Entry E_29: Strategic communication (PNL) Country Spain Type of training non-‐formal Training Name of programme (national language) Comunicación estratégica (PNL) Institution name Societat Catalana de Medicina Familiar i





regular



brief description of the training programme (in national language and in English) n/a Entry E_30: therapeutic stories and hypnotic language Country Spain Type of training non-‐formal Training

[212]


Cuentos terapéuticos y lenguaje hipnótico






regular



brief description of the training programme (in national language and in English) n/a Entry E_31: Introduction to Clinical Interview Country Spain Type of training non-‐formal Training Name of programme (national language) Introducción a la Entrevista Clínica Institution name Communication and Health Group of Cantabria Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Grupo de Comunicación y Salud de Cantabria. E-‐mail: [email protected] n/a n/a

Duration oft the programme 8-‐20 hours regular cycle or nonregular cycle of the program

regular




[213]

Entry E_32: Communication and Physician-‐Patient Relationship in Geriatrics Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Comunicación y Relación Médico-‐Paciente en Geriatría

Institution name Communication and Health Group of Cantabria Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:




regular



brief description of the training programme (in national language and in English) n/a Entry E_33: Motivational Interviewing Country Spain Type of training non-‐formal Training Name of programme (national language) Entrevista Motivacional Institution name Communication and Health Group of Cantabria Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:




regular



[214]

brief description of the training programme (in national language and in English) n/a Entry E_34: Difficult relations in Clinical Practice Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Relaciones difíciles en la Práctica Clínica





regular



brief description of the training programme (in national language and in English) n/a Entry E_35: Communication Team Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Comunicación en el Equipo




Duration oft the programme 12-‐15 hours

[215]


regular



brief description of the training programme (in national language and in English) n/a Entry E_36: Communication of Bad News Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Comunicación de Malas Noticias



Contact information Grupo de Comunicación y Salud de Cantabria. E-‐mail: [email protected]


regular



brief description of the training programme (in national language and in English) n/a Entry E_37: Tutor training in monitoring groups for Clinical Interview Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Formación de Tutores en Monitorización de grupos de Entrevista Clínica



Contact information Grupo de Comunicación y Salud de Cantabria. E-‐mail: [email protected]

[216]

n/a n/a


regular



brief description of the training programme (in national language and in English) n/a Entry E_38: Course workshop to improve communication skills for nursing Country Spain Type of training non-‐formal Training Name of programme (national lan-‐guage)

Curso taller de mejora de habilidades de comunicación para enfermería

Institution name ComSalud Group Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Grupo ComSalud. M.Carmen Neipp. Tfno: +34 966658858. Email: [email protected] n/a n/a


non regular


http://www.enferalicante.org/Agenda/2013/10/posterCOM.pdf

brief description of the training programme (in national language and in English) n/a Entry S_1: Health Promotion and Health Communication Country Sweden Type of training non-‐formal Training Name of programme (national lan-‐guage)

n/a

Institution name Faculty of Medicine, Lund University

Institution type Tertiary Degree Short Courses

[217]

Intended Users all health professionals Contact information Martin Stafström-‐ Course Leader:

[email protected]; Linnea Petterson-‐ Course Secretary; [email protected] n/a n/a


n/a


http://www.med.lu.se/english/public_health/courses/health_promotion_and_health_communication

brief description of the training programme (in national language and in English) The course in Health Promotion and Health Communication focuses on how the design, implementation, and evaluation of health promotionactivities. One important course component is to understand the different settings that health promotion activities target – on the global, national, community, group and individual level. Health communication is a vital component in promoting health, thus, in this course we are studying different aspects of communication. The course addresses key communication theories, but also trains the students with an aim to improve their own communication technique. Entry S_2: Health, Environment & Sustainability Country Sweden Type of training non-‐formal Training Name of programme (national lan-‐guage)

n/a

Institution name Medical University, Umea University Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Epidemiology and Global Health

Building 9B, University Hospital Umeå University, SE-‐90185 Umeå, Sweden Tel: +46 90 7852769 Web Page Contact: Veronika Lodwika Tel: +46 90 786 55 22 n/a n/a


n/a

[218]


http://www.umu.se/english/education/courses-‐and-‐programmes/course?code=3FH068

brief description of the training programme (in national language and in English) AIM: The aim of this course is to explore interrelations between population-‐health, dynamics in the environment, and opportunities for promoting sustainability in the context of an ever-‐changing world. Students' learning will be mostly based on public health preparedness, early warnings, health communication and health promotion Entry CH_1: Cognitive Psychology in Health Communication Country Switzerland Type of training formal Training Name of programme (national lan-‐guage)

Institution name USI Università della Svizzera italiana Institution type Tertiary Degree Postgraduate Intended Users all health professionals Contact information n/a Duration oft the programme 2 years regular cycle or nonregular cycle of the program

regular


http://www.mphc.usi.ch/

brief description of the training programme (in national language and in English) The Master in "Cognitive Psychology in Health Communication", jointly offered by Università della Svizzera italiana (USI) and the Faculty of Psychology of Vita-‐Salute San Raffaele University of Milan (UNISR), presents a new joint Master's programme through training in cognitive psychology, neuroscience and communication. The programme focuses on the intersection between the theoretical bases of cognitive psychology and those of communication applied to the context of health. Students who choose this specialization will get a strong biological, methodological and statistical training, acquiring also knowledge in management. The specialization will familiarize students with the latest research and practice in cognitive psychology and provide a modern preparation to lead and influence change in health in today's diverse communities. Entry GB_1: BA (Hons) Health and Social Care Country UK Type of training formal Training Name of programme (national language) BA (Hons) Health and Social Care Institution name The Open University Institution type Tertiary Degree Undergraduate

[219]

Intended Users medical students Contact information http://www.open.ac.uk/contact/

n/a


regular cycle


http://www.open.ac.uk/courses/Courses/media/Courses/Qualification/Infographics/Q18.pdf

brief description of the training programme (in national language and in English) n/a This degree provides a sound and critical understanding of health and social care policy, theory and practice, and will help you to develop as an independent and reflective learner. You’ll examine the context and processes of change in yourself, in groups and in services, including new ways of working across agencies and professional boundaries. With emphasis on the service user’s perspective, it is closely attuned to care sector priorities and the NHS modernisation agenda. By the end of your studies you’ll be able to evaluate your own and others’ roles in the context of policy developments; evaluate emerging strategic solutions; and recognise and value diversity and difference. You’ll also understand how ethical, legal, social, economic and political factors influence the provision and development of services; and gain the essential critical and analytical skills needed to engage in the development of evidence-‐based practice. Entry GB_2: Communication Skills & Special Studies Country UK Type of training formal Training Name of programme (national language) Communication Skills & Special Studies Institution name Nuffield Department of Primary Care Health

Sciences. Medical Sciences Division University of Oxford

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information Email [email protected]

Tel +44 (0)1865 221682 PA Angela Knight PA email [email protected] n/a n/a

Duration oft the programme four week course regular cycle or nonregular cycle of the program

regular cycle


http://www.phc.ox.ac.uk/study/undergraduates/communication

[220]

brief description of the training programme (in national language and in English) n/a The module is organised around medically relevant themes including empathy, death and dying, disability, madness and creativity, addiction, domestic violence, ethical dilemmas, doctor/patient communication, doctors' emotions and end of life decisions Entry GB_3: Clinical Communication Country UK Type of training formal Training Name of programme (national language)

Clinical Communication

Institution name Imperial College London Department of Surgery and Cancer

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information DR GED M MURTAGH CONTACT

+44 (0)20 3312 7761 email:[email protected] <[email protected]> n/a n/a


regular cycle


https://www1.imperial.ac.uk/surgeryandcancer/study/undergraduate/clinicalcommunication/

brief description of the training programme (in national language and in English) n/a Clinical Communication is designed to give students a sound working knowledge of best practice in communicating with patients. The course introduces students to the necessary technical and conceptual skills required when talking to patients in medical settings. background of patient centred communication in a way which immediately links to early and later clinical experiences. Entry GB_4: Clinical Communication Skills (CCS) Country UK Type of training formal Training Name of programme (national lan-‐guage)

Clinical Communication Skills (CCS)

[221]

Institution name University of Dundee Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information Dr Susan Law [email protected]

n/a n/a


regular cycle


https://medicine.dundee.ac.uk/clinical-‐communication-‐skills-‐ccs

brief description of the training programme (in national language and in English) n/a Excellent consultation and communication skills (CCS) are essential qualities of all medical practitioners and in Dundee we aim to produce graduates who can communicate effectively with patients, relatives, colleagues and other members of the wider community. Entry GB_5: Medicine in the Community / Personal and Professional Development Country UK Type of training formal Training Name of programme (national language)

Medicine in the Community / Personal and Professional Development

Institution name Durham University Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


https://www.dur.ac.uk/school.health/phase1.medicine/curriculumdetails/

brief description of the training programme (in national language and in English) n/a You will be better able to integrate your understanding of people, the places they live and work and their views and reactions to ill health and health care. This will be through discussions about social, clinical and ethical problems drawing on the day to day clinical experiences of your clinical (PPD) tutors and the valued view and knowledge of your social

[222]

science (MIC) tutors about the social and cultural basis and context of medicine and health.The Strand provides learning and experiences which feed into eight overall themes: Critical thinking and reflection Ethics Evidence in practice Epidemiology and public health Self-‐care Doctor-‐patient communication The clinical context of medicine The social context of medicine Entry GB_6: Clinical Skills Training (Medicine Curriculum) Country UK Type of training formal Training Name of programme (national lan-‐guage)

Clinical Skills Training (Medicine Curriculum)

Institution name Hull York Medical School Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


http://www.hyms.ac.uk/undergraduate/medicine-‐at-‐hyms/the-‐hyms-‐curriculum

brief description of the training programme (in national language and in English) n/a Clinical Skills Teaching. This is a great strength of the HYMS curriculum. As you'll be in contact with patients from the first weeks of the course, we have designed a clinical skills curriculum to help you to develop the skills you will need to become an effective practitioner. You'll work in small groups with your peers, guided by a clinical skills tutor to work through clinical scenarios, delivered by trained actors to help you to develop your communication skills in a supportive environment. Physical examination skills are developed in the same groups and all of your clinical skills are then practised on clinical placement with real patients. Entry GB_7: Medicine (MBBS/BSc) Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine (MBBS/BSc)

Institution name Imperial College London Institution type Tertiary Degree Undergraduate

[223]

Intended Users medical students Contact information [email protected]

n/a n/a

Duration oft the programme everyone counts regular cycle or nonregular cycle of the program

compassion and improving lives”. oundations of Clinical Practice includes communication skills, sociology, ethics, epidemiology in practice, and information technology. The initial element of clinical experience (the Patient Contact course) is also managed as part of this theme."


Medical Degree

brief description of the training programme (in national language and in English) respect and dignity "This dual qualification programme is delivered through a range of innovative and traditional teaching methods, including lectures, computer workshops, laboratory classes and problem-‐based learning. You will also benefit from extensive clinical experience at many of our partner NHS Trusts, and have direct contact with patients from your very first term. There is a strong scientific emphasis throughout the course, allowing you to develop skills in research techniques and methodology and an ability to apply evidence-‐based medicine wherever you practise medicine. The curriculum of this course reflects the values of the NHS constitution, namely “Working together for patients Entry GB_8: Medicine Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name Keele University Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


http://www.keele.ac.uk/medicine/mbchb5years/


[224]

n/a The modern, spiral, highly-‐integrated medical curriculum combines a range of learning strategies, including early clinical experience, integrated communication and clinical skills teaching, practical sessions, including dissection, problem-‐based-‐learning (PBL), lectures and seminars. You will have extensive experience of clinical placements in both primary and secondary care settings and in the community sector. Inter-‐professional learning and student interests are fostered throughout the programme. Further opportunities for diversity are encouraged through intercalation. Entry GB_9: Introduction to Clinical Skills and Communication Country UK Type of training formal Training Name of programme (national lan-‐guage)

Introduction to Clinical Skills and Communication

Institution name King's College London Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a

n/a n/a


regular cycle


http://www.kcl.ac.uk/study/undergraduate/courses/medicine-‐mbbs.aspx

brief description of the training programme (in national language and in English) n/a Students are introduced to basic skills of communication and clinical practice using simulated clinical environments and clinical skills. Patient educators are used to help students develop their confidence taking a history and undertaking a physical examination. Once students have demonstrated that they can be trusted to work with patients in a supervised environment, they are allowed to progress Entry GB_10: Medicine Country UK Type of training formal Training Name of programme (na-‐tional language)

Medicine

Institution name Lancaster University Institution type Tertiary

[225]

Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a

Duration oft the pro-‐gramme

5 years

regular cycle or nonregu-‐lar cycle of the program

regular cycle


http://www.lancaster.ac.uk/fhm/study/undergraduate/medicine/

brief description of the training programme (in national language and in English) n/a With ever increasing technical advances, the need for doctors to communicate effectively with patients and their families in difficult times, to be their advocates, and help inform their health choices is more important than ever. To practice successfully, doctors also need to communicate clearly with medical and non-‐medical colleagues, and others involved in the care of our patients, situations requiring a range of communication skills. Consequently, we place a strong emphasis on communication skills training in our curriculum. Communication skills are taught throughout the first year. Students begin to learn about the evidence base around effective communication, as well as having the chance to develop their skills in a safe environment, using simulated patients (actors). From Year 2 onwards the focus shifts from formal teaching to an increased interaction with real patients in the hospital and GP practice placements. Entry GB_11: Medicine Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name University of Leicester Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information med-‐[email protected]

n/a n/a


regular cycle


http://www2.le.ac.uk/departments/medicine/mbchb

[226]

brief description of the training programme (in national language and in English) n/a Phase 1 lasts two years. You will take a series of integrated, interdisciplinary modules related to human structure and function in health and disease. You will also undertake community attachments to illustrate the social and psychological context of medicine. Theoretical study of social and behavioural science supplements this learning in the community. By the end of Phase 1 you will: Be able to communicate with patients and examine them clinically. Have a good understanding of the structure and function of the human body and how this relates to health and illness. Appreciate the psychological and social context of health and illness. The learning in Phase 1 provides you with essential knowledge and skills that will underpin your clinical practice throughout life. You will learn skills of professional communication and physical examination by working first with ‘simulated patients’ – actors trained to help you learn, and other volunteers. Very soon you will begin working on hospital wards with real patients. You must pass a formal clinical examination at the end of Phase 1 to demonstrate that you have the basic clinical skills necessary for the clinical phases. Entry GB_12: Medicine Country UK Type of training formal Training Name of programme (national language)

Medicine

Institution name University of Liverpool Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


https://www.liverpool.ac.uk/study/undergraduate/courses/medicine-‐and-‐surgery-‐mbchb/overview/

brief description of the training programme (in national language and in English) n/a The vertical themes which will run throughout the duration of the curriculum are The Science of Medicine, Research and Scholarship, The Chronically Ill Patient, The Acutely Ill Patient, Patient Safety, Leadership and Management and Professionalism. The four horizontal themes that will be integrated into each vertical theme are Psychology and Sociology as Applied to Medicine, Population Perspective (Public Health, Epidemiology and Evidence), Communication for Clinical Practice and Therapeutics. In Years One and Two the emphasis of the course is on the basic and clinical sciences. These are taught using a systems approach. Each system will

[227]

include physiology, biochemistry and anatomy lectures and practical sessions, clinical skills sessions where you will learn how to examine the systems studied as well as take part in simulation exercises, small group teaching and case based learning. Communication skills training prepares you for the clinical placements which start towards the end of Year One, increasing in length during Year Two. Entry GB_13: Medicine Country UK Type of training formal Training Name of programme (national language)

Medicine

Institution name Newcastle University Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information http://www.ncl.ac.uk/enquiries/

n/a n/a


regular cycle


http://www.ncl.ac.uk/undergraduate/degrees/a100/#courseoverview

brief description of the training programme (in national language and in English) n/a Medicine at Newcastle combines university-‐based learning and clinical placements in the NHS. We offer a very high quality learning experience and consistently rank as one of the most highly regarded medical degrees in the UK. Studying medicine at Newcastle you can: develop your core knowledge and skills in our well-‐equipped, city-‐centre Medical School. Work with NHS professionals and patients on clinical placements during years 3 and 5 experience contact with patients from year 1 Tailor your degree to your interests with student-‐selected components and an elective in years 3 and 4 Take a year of intercalated study to gain another degree in addition to your MB BS (optional). You will develop the key skills of communication, information handling, reasoning, judgement, reflective practice and decision-‐making. Medical ethics is also a strong theme in the curriculum. Entry GB_14: Medicine Country UK Type of training formal Training Name of programme (national language)

Medicine

[228]

Institution name University of East Anglia Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


https://www.uea.ac.uk/study/undergraduate/degree/detail/mbbs-‐medicine

brief description of the training programme (in national language and in English) n/a Experience learning with and from patients from the very first month of your course. Explore anatomy linked to clinical practice in our anatomy facility, including undertaking dissection. Varied range of clinical placements on acute wards, specialist units and in general practice. Link theory with practice using small-‐group teaching, within primary care and Problem-‐Based Learning – a proven way to learn. Learn in facilities such as our awarding-‐winning Bob Champion. Research and Education Building (opposite the university hospital). Learn the art of communication through our excellent consultation skills programme supported by dedicated tutors and actors, enabling you to develop your consultation skills from year one to your final attachment. Take part in regular group work with students from a range of health disciplines. Entry GB_15: Medicine Country UK Type of training formal Training Name of programme (national language)

Medicine

Institution name University of Oxford Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


https://www.ox.ac.uk/admissions/undergraduate/courses-‐listing/medicine?wssl=1#

[229]

brief description of the training programme (in national language and in English) n/a YEAR 4: Focus on honing clinical skills. Patient and Doctor Course GP residential attachment in Laboratory Medicine. Rotations in Surgery and Medicine. District General Hospital attachment. Special study module. Cross curricular courses in communication skills, ethics and law, disability and clinical skills Entry GB_16: Clinical and Communication Skills 1+2 Module Country UK Type of training formal Training Name of programme (national lan-‐guage)

Clinical and Communication Skills 1+2 Module

Institution name Plymouth University Peninsula Schools of Medicine and Dentistry

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information meddent-‐[email protected]

n/a n/a


regular cycle


https://www.plymouth.ac.uk/courses/undergraduate/bmbs-‐bachelor-‐of-‐medicine-‐bachelor-‐of-‐surgery

brief description of the training programme (in national language and in English) n/a This module deals with the acquisition of the core clinical and communication skills underpinning modern clinical practice. Practise your clinical and communication skills in the safe setting of our Clinical Skills Resource Centre (CSRC), which features specially designed replicas of hospital wards and emergency rooms, with high-‐specification patient-‐simulators. Entry GB_17: Medicine Country UK Type of training formal Training Name of programme (national language)

Medicine

Institution name University of Cambridge Institution type Tertiary Degree Undergraduate

[230]

Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


http://www.undergraduate.study.cam.ac.uk/courses/medicine

brief description of the training programme (in national language and in English) n/a Years 4, 5 and 6 (clinical studies). Throughout the clinical studies, you build on your biomedical science education; developing the knowledge, skills and attitudes required to practise clinical medicine. Following an introductory course, each of the three years has its own focus – core clinical practice (Year 4), specialist clinical practice (Year 5) and applied clinical practice (Year 6) – and is built around several major themes, including: communication skills, patient investigation and practical procedures, therapeutics and patient management core science, pathology and clinical problems, evaluation and research, professionalism and patient safety. During the clinical studies, you have weekly small-‐group ‘clinical supervisions’ with junior doctors to develop and monitor your clinical skills. Entry GB_18: Medicine Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name The University of Sheffield Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information med-‐[email protected]

n/a n/a


regular cycle


https://www.sheffield.ac.uk/medicine/prospective_ug/mbchb

brief description of the training programme (in national language and in English) n/a The medical course at Sheffield aims: To equip students with the essential personal and professional skills required throughout the rest of their course and in their future careers,

[231]

To integrate the basic and clinical sciences throughout the course. To cultivate in students an attitude of curiosity and a desire for intellectual exploration and critical evaluation. The underlying philosophy of the curriculum is that all learning and teaching should be thought of from the perspective of the patient. A medical curriculum should include what a student needs to know, understand and be able to do in response to the problems presented by patients in a range of health care settings. Entry GB_19: Medicine in Practice 1-‐2 (Medicine degree modules) Country UK Type of training formal Training Name of programme (national language)

Medicine in Practice 1-‐2 (Medicine degree modules)

Institution name University of Southampton Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


http://www.southampton.ac.uk/medicine/undergraduate/courses/bm5_a100.page#modules

brief description of the training programme (in national language and in English) n/a The aim of this module is to enable you to obtain a medical history from a patient, emphasising the role of effective communication and observation in this process. The history may be taken from an actual patient, a simulated patient or another student Entry GB_20: Clinical skills and communication (Medicine degree module) Country UK Type of training formal Training Name of programme (national lan-‐guage)

Clinical skills and communication (Medicine degree module)

Institution name St George's Univercity of London Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information n/a

n/a n/a

[232]


regular cycle


http://www.sgul.ac.uk/study/undergraduate/undergraduate-‐courses/medicine-‐mbbs/modules

brief description of the training programme (in national language and in English) n/a Patient-‐focused education with a strong emphasis on communicating with patients from a range of backgrounds Entry GB_21: Medicine and Surgery Country UK Type of training formal Training Name of programme (national language)

Medicine and Surgery

Institution name University of Birmingham Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


http://www.birmingham.ac.uk/undergraduate/courses/med/medicine.aspx#CourseDetailsTab

brief description of the training programme (in national language and in English) n/a During your third year of studies, you will be based in our partner Teaching Hospital Trusts to further develop your basic clinical skills in taking a good clinical history and examining patients, as well as studying the communication skills needed for effective patient-‐doctor relations Entry GB_22: Medicine Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name University of Aberdeen

[233]

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information Medical Admissions: [email protected]

n/a n/a


regular cycle


http://www.abdn.ac.uk/smmsn/undergraduate/medicine/curriculum-‐overview.php

brief description of the training programme (in national language and in English) n/a Year 1:The teaching of communication skills is also fully integrated alongside an introduction to the demands of professional practice and patient care Entry GB_23: Medicine Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name University of Edinburgh Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


http://www.ed.ac.uk/medicine-‐vet-‐medicine/undergraduate/medicine/mbchb/6yearmbchb

brief description of the training programme (in national language and in English) n/a The MBChB curriculum content is designed around twelve major outcome themes – biomedical sciences; psychological aspects of medicine; social sciences and public health; evidence-‐based medicine and research; the consultation; presentation, diagnosis and management; clinical communication; emergency care, clinical and resuscitation skills; clinical

[234]

pharmacology and therapeutics; medical informatics; medical ethics, legal and professional responsibilities; and personal professional development. Entry GB_24: Medicine Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name University of Glasgow Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information med-‐sch-‐[email protected]

n/a n/a


regular cycle


http://www.gla.ac.uk/undergraduate/degrees/medicine/#/programmestructure

brief description of the training programme (in national language and in English) n/a Phase 2 occupies the second part of year 1 and the whole of year 2It also includes sessions of Vocational and Professional Studies, Communication Skills and Clinical Skills Entry GB_25: Medicine Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name University of St Andrews School of Medicine

Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information medicine@st-‐andrews.ac.uk

n/a n/a


regular cycle

Link to programme or provider web-‐ http://medicine.st-‐

[235]

page andrews.ac.uk/teaching/bsc-‐hons-‐medicine/ brief description of the training programme (in national language and in English) n/a Year 1 Foundations of Medicine 1 and 2. It is not only vital to understand the scientific basis of health and disease, but also how to develop professional thinking, effective communication and problem solving skills. These are developed in case-‐based clinical scenarios and interviews with patients. Basic clinical skills are taught and these include basic life support, measuring and recording vital signs, clinical communication and patient safety.In Year 3, ward skills and practice of clinical and communication skills are developed in 10 sessions arranged in Fife teaching hospitals. Entry GB_26: Medicine Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine

Institution name Cardiff University Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a

Duration oft the programme 5 years


regular cycle


http://www.cardiff.ac.uk/study/undergraduate/courses/course/medicine-‐mbbch

brief description of the training programme (in national language and in English) n/a Introduction to Science and Health. At the start of year one we'll introduce you to the core knowledge, skills and behaviour expected of a doctor, to prepare you for the challenging and exciting programme of study ahead.Your Introduction will run for the first 12 weeks, covering the basics of anatomy, biochemistry, physiology, cell and molecular biology, immunology, microbiology and pathology. You will also develop the fundamental communication, clinical skills and professionalism required of a doctor.

[236]

Entry GB_27: Medicine MBBS (5 years) Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine MBBS (5 years)

Institution name Barts and The London School of Medicine and Dentistry


n/a n/a


regular cycle


http://www.smd.qmul.ac.uk/undergraduate/courses/A100/index.html

brief description of the training programme (in national language and in English) n/a You will be taught by experts in their field who are passionately engaged with their subject. The programme places considerable emphasis on developing your expertise in a whole range of practical areas, including clinical, communication, observation, team work and management skills. Entry GB_28: Medicine course Country UK Type of training formal Training Name of programme (national lan-‐guage)

Medicine course

Institution name Brighton and Sussex Medical School Institution type Tertiary Degree Undergraduate Intended Users medical students Contact information [email protected]

n/a n/a


regular cycle


https://www.bsms.ac.uk/undergraduate/index.aspx

[237]

brief description of the training programme (in national language and in English) n/a General practice teaching is at the heart of our curriculum. It provides an opportunity to place clinical problems in the wider context of the patient's social, emotional, psychological background and belief system. It introduces students to the wide variety of symptoms that patients may present with. General practice teaching provides our students with a wide range of opportunities for learning, including practising communication and clinical skills under close supervision. Students are introduced to general practice as a specialty in its own right. Learning outcomes include managing clinical uncertainty, safe prescribing, chronic disease care, and undertaking a person-‐centred, holistic approach to patient care. During regular visits to a general practice surgery, students learn history taking and clinical examination in practice. In order to develop competence in clinical general practice and to promote confidence in communication with patients these placements culminate in 'student-‐led surgeries'. Entry GB_29: Communication Skills for the IMRCS Exam Country UK Type of training formal Training Name of programme (national lan-‐guage)

Communication Skills for the IMRCS Exam

Institution name Royal College of Surgeons Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Email: [email protected]

n/a n/a


regular cycle


https://www.rcseng.ac.uk/courses/course-‐search/csscomms

brief description of the training programme (in national language and in English) n/a each participant will engage in a scenario and receive individual feedback. The course uses professional actors in five to six patient-‐centred clinical scenarios, which reflect the type of situations that are experienced in day-‐to-‐day practice and are similar to exam stations Entry GB_30: Postgraduate Course: Clinical Skills Principles (Examination, Communication and Procedures) (GMED11060) Country UK Type of training formal Training

[238]


Postgraduate Course: Clinical Skills Principles (Examination, Communication and Procedures) (GMED11060)

Institution name THE UNIVERSITY of EDINBURGH Deanery of Clinical Sciences

Institution type Tertiary Degree postgraduate Intended Users special health professionals (for example:


Contact information Dr Colin Barrie Tel: 0131 242 9402 Email: [email protected] n/a n/a


regular cycle


http://www.drps.ed.ac.uk/15-‐16/dpt/cxgmed11060.htm

brief description of the training programme (in national language and in English) n/a This course aims to ensure that the candidate understands how to examine patients appropriately and thoroughly and will make use of virtual examination resources such as virtual stethoscope. We will discuss the theory underpinning good communication with patients, and describe and show (using video) examples of good and bad consultations. We will also discuss the common ward based medical procedure that middle grade doctors need to be familiar with, and will use interactive tools to demonstrate the anatomy and clinical risks associated with these procedures. Additional resources (such as MOCK PACES exams) will be available at this stage and later in the course, for those attempting MRCP part II (PACES). Entry GB_31: Advanced Communication Excellence Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advanced Communication Excellence

Institution name EMEDICUS Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Andrew J Vincent

[239]

[email protected] mob: +44 (0) 7775 646 947 n/a n/a

Duration oft the programme Duration: 10 Hours regular cycle or nonregular cycle of the program

regular cycle


http://emedicus.co.uk/courses/view/39/advanced-‐communication-‐excellence

brief description of the training programme (in national language and in English) n/a Successful healthcare delivery requires exceptional communication skills in a huge variety of contexts, from supervising juniors to successful surgery and from liaising with management to influencing a department of people. The Advanced Communication Excellence eLearning programme is designed to take your communication skills to the highest possible levels across the full diversity of contexts, both professional to professional and professional to patient. -‐ See more at: http://emedicus.co.uk/courses/view/39/advanced-‐communication-‐excellence#sthash.6Ry01gJT.dpuf Entry GB_32: Communication e-‐learning Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication e-‐learning

Institution name The National Skills Academy Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a


regular cycle


http://www.nsahealth.org.uk/e-‐learning/courses-‐we-‐offer/309-‐communication

brief description of the training programme (in national language and in English) n/a This session provides information and opportunities to practice principles of effective communication in a health or social care setting. It forms part of the Care Certificate, an

[240]

initiative to prepare healthcare assistants and social care support workers for their roles within care settings in a consistent way. The accompanying assessment tests the key points. Entry GB_33: EC4H Effective Communication for Healthcare Communication Challenges for Consultants Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

EC4H Effective Communication for Healthcare Communication Challenges for Consultants

Institution name EC4H Effective Communication for Healthcare

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information http://www.ec4h.org.uk/contact-‐us/ec4h-‐

programme-‐administrator/ Contact Sheena MacKenzie for general enquiries about the EC4H communication education programme and for information about booking a workshop in Edinburgh (NHS Lothian). n/a

Duration oft the programme 1 day workshop regular cycle or nonregular cycle of the program

regular cycle


http://www.ec4h.org.uk/our-‐courses/ec4h-‐courses-‐in-‐edinburgh/level-‐3-‐consultants/

brief description of the training programme (in national language and in English) n/a Participants will work in a small peer group and address communication challenges drawn from their clinical practice and their teaching roles. Entry GB_34: Mastering Difficult Interactions with Patients Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Mastering Difficult Interactions with Patients

Institution name The Medical Protection Society Limited (MPS) Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals

[241]

Contact information [email protected] +44 (0)113 241 0696 n/a n/a

Duration oft the programme 3-‐hour workshop regular cycle or nonregular cycle of the program

regular cycle


http://www.medicalprotection.org/uk/education-‐and-‐events/workshops/communication-‐skills-‐workshops/uk-‐mastering-‐difficult-‐interactions-‐with-‐patients

brief description of the training programme (in national language and in English) n/a Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions.We understand that dealing with difficult interactions with patients can be a significant cause of stress, yet the nature of most clinical jobs makes these encounters unavoidable.In these scenarios many doctors find it difficult to communicate their point of view effectively for fear of escalating conflict. This can lead to frustration, dissatisfaction and may affect patient care. As part of this workshop you will look at why such situations arise, be provided techniques to handle them effectively and manage your own internal response. Entry GB_35: Communication challenges in NHS practice Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication challenges in NHS practice


Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information http://www.ec4h.org.uk/contact-‐us/ec4h-‐

programme-‐administrator/ Contact Sheena MacKenzie for general enquiries about the EC4H communication education programme and for information about booking a workshop in Edinburgh (NHS Lothian). n/a


regular cycle

Link to programme or provider web-‐ http://www.ec4h.org.uk/our-‐courses/ec4h-‐

[242]

page courses-‐in-‐edinburgh/multi-‐disciplinary-‐communication-‐challenges-‐workshop/

brief description of the training programme (in national language and in English) n/a The scenarios for this multidisciplinary workshop will be chosen by the participants and will consists of challenging situations brought from their own work settings. This workshop will act as a preparatory day for those attending the May 10/11th EC4H tutor training programme Entry GB_36: Communication skills for doctors Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication skills for doctors

Institution name MDU Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Caroline Andrews Email: [email protected] 020 7202 1552 n/a n/a


regular cycle


http://www.themdu.com/learn-‐and-‐develop/course-‐listing/communication-‐skills

brief description of the training programme (in national language and in English) n/a This course allows you to test practical models for improved communication in a safe environment with support from experienced facilitators. It will help you improve your communication with patients, in particular if you have to deliver bad news, explain medical errors, or unexpected treatment complications. It will also help you to manage difficult conversations with colleagues more effectively. -‐ See more at: http://www.themdu.com/learn-‐and-‐develop/course-‐listing/communication-‐skills#sthash.h1XMp8ep.dpuf Entry GB_37: ADVANCED PATIENT COMMUNICATION SKILLS COURSE FOR DOCTORS Country UK

[243]


ADVANCED PATIENT COMMUNICATION SKILLS COURSE FOR DOCTORS

Institution name Oxford Medical Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:



Duration oft the programme one day course regular cycle or nonregular cycle of the program

regular cycle


http://www.medicalinterviewsuk.co.uk/Advanced-‐Patient-‐Communication-‐Skills-‐Course-‐for-‐Doctors/Advanced-‐Patient-‐Communication-‐Skills-‐Course-‐for-‐Doctors/View-‐category.html

brief description of the training programme (in national language and in English) n/a What needs to be communicated and why Factors which impact upon communication Increasing personal awareness Concordance and patient compliance Breaking bad news Handling complaints Entry GB_38: 2 DAY ADVANCED COMMUNICATION SKILLS COURSE FOR DOCTORS Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

2 DAY ADVANCED COMMUNICATION SKILLS COURSE FOR DOCTORS

Institution name Oxford Medical Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:



Duration oft the programme two day course

[244]


regular cycle


http://www.medicalinterviewsuk.co.uk/Communication-‐Skills/2-‐Day-‐Advanced-‐Communication-‐Skills-‐Course-‐for-‐Doctors/View-‐category.html

brief description of the training programme (in national language and in English) n/a Combines the Advanced Team and Advanced Patient Communication Skills Courses What needs to be communicated and why Factors which impact upon communication Increasing personal awareness Influence and concordance Breaking bad news Handling complaints and dealing with conflict Entry GB_39: Medical Leadership and Advanced Professional Skills MSc Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Medical Leadership and Advanced Professional Skills MSc

Institution name De Monftort University Leicester Institution type Tertiary Degree Short Courses Intended Users special health professionals (for example:


Contact information Dr Josie Solomon – [email protected] n/a n/a


regular cycle


http://www.dmu.ac.uk/study/courses/postgraduate-‐courses/medical-‐leadership-‐and-‐advanced-‐professional-‐skills.aspx

brief description of the training programme (in national language and in English) n/a The MSc in Medical Leadership and Advanced Professional is designed to put you, as a doctor, at the centre of shaping your career. It will enable you to become a more able clinician, more patient-‐centred and more able to influence service delivery for patient benefit. -‐ See more at: http://www.dmu.ac.uk/study/courses/postgraduate-‐courses/medical-‐leadership-‐and-‐advanced-‐professional-‐skills.aspx#sthash.tRtTzgkb.dpuf

[245]

Entry GB_40: Advanced Communication Skills for Doctors Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advanced Communication Skills for Doctors

Institution name Health Education England NHS Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:




regular cycle


http://www.wessexdeanery.nhs.uk/support/support/professional_support_unit/case_management_area/advanced_communication_skills.aspx

brief description of the training programme (in national language and in English) n/a The sessions are aimed at: Improving doctor to patient communication by practising colloquial and idiomatic language/ layman’s terminology/ more natural English phrasing/ pronunciation: sounds; intonation; stress patterns. Improving colleague to colleague communication via role plays that improve assertiveness in meetings/conveying information accurately/ requesting appropriately and so on. Entry GB_41: Professional Communications Skills with Patients for Doctors Country UK Type of training non-‐formal Training Name of programme (national language) Professional Communications Skills with Patients

for Doctors Institution name International Medical Training Academy Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information e mail:[email protected]

tel:+442031891715 n/a n/a

Duration oft the programme n/a regular cycle or nonregular cycle of the regular cycle

[246]


http://www.imta.co.uk/index.php?PageType=1212&MenuID=62&ID=10&Lang=1

brief description of the training programme (in national language and in English) n/a As a healthcare professional you know there are a number of patient expectations you need to meet. A small number of those include: 1. Explaining a diagnosis or treatment. 2. Involving the patient in the decision-‐making process. 3. Communicating with relatives. 4. Communicating with other health care professionals. 5. Breaking good or bad news. Truth is, as a healthcare professional communication is the essential connecting tool between all the relationships you build, internally and externally. It is not something to be left to chance. At the International Medical Training Academy we offer our ‘Professional Communications Skills with Patients for Doctors’ course to support doctors in developing their communication skills with patients to build more open and honest relationships. For more information download our course timetable. Entry GB_42: CSR -‐ Communication Skills Learning Needs Reviews Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

CSR -‐ Communication Skills Learning Needs Reviews

Institution name Health Education England NHS (Communication Skills Resources)




Duration oft the programme 2.5 hour course regular cycle or nonregular cycle of the program

regular cycle


http://store.london.ac.uk/browse/extra_info.asp?compid=2&modid=5&deptid=197&catid=74&prodid=416

brief description of the training programme (in national language and in English) n/a An accurate assessment is required to discover opportunities to develop excellence or specific issues or challenges causing interference in communication, either within the consultation or with other professionals. Following a discussion with a medical educationalist and/or a

[247]

communication skills consultant, the applicant will do two role plays with simulated patients as well as complete an optional written assessment. As a result of this, the clinician and educationalists will come to an agreement on the specific individual learning objectives which can be further explored with educational and clinical supervisors in the workplace. A written report will be provided and will include an action plan of courses and resources for the applicant. Entry GB_43: Communication Challenges in palliative & end-‐of-‐life care An interactive workshop for General Practitioners Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication Challenges in palliative & end-‐of-‐life care An interactive workshop for General Practitioners




Contact information http://www.ec4h.org.uk/contact-‐us/ec4h-‐programme-‐administrator/ Contact Sheena MacKenzie for general enquiries about the EC4H communication education programme and for information about booking a workshop in Edinburgh (NHS Lothian). n/a


regular cycle


http://www.ec4h.org.uk/our-‐courses/ec4h-‐courses-‐in-‐edinburgh/level-‐3-‐general-‐practitioners/

brief description of the training programme (in national language and in English) n/a General practitioners attending this workshop will work in a small peer group of about 10 and look at effective ways of addressing complex communication challenges relating to palliative & end-‐of-‐life care brought from their own practice. Entry GB_44: SAGE & THYME ACP

[248]

Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

SAGE & THYME ACP

Institution name Univercity Hospital of South Manchester NHS SAGE & THYME

Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example: pediatricians,

surgeons, general medical practitioners, ...) Contact information T: +44 (0)161 291 4210

E: σ[email protected] n/a n/a

Duration oft the programme 3.5 hour workshop regular cycle or nonregular cycle of the program

regular cycle


http://www.sageandthymetraining.org.uk/course/sage-‐thyme-‐acp

brief description of the training programme (in national language and in English) n/a During the workshop, learners focus on effective communication skills that help to open an advance care planning conversation. The structure provides a consultation guide as concerns and issues are disclosed. Entry GB_45: CONNECTED ADVANCED COMMUNICATION SKILLS TRAINING SHORT COURSE Country UK Type of training non-‐formal Training Name of programme (national language) CONNECTED ADVANCED COMMUNICATION

SKILLS TRAINING SHORT COURSE Institution name UNIVERSITY OF CENTRAL LANCASHIRE Institution type Tertiary Degree Short Courses Intended Users special health professionals (for example:



Duration oft the programme two day workshop regular cycle or nonregular cycle of the program

non-‐regular cycle (2013)

Link to programme or provider web-‐page http://www.uclan.ac.uk/courses/connected_ad

[249]

vanced_communication_skills_training.php brief description of the training programme (in national language and in English) n/a The programme is learner-‐centred and involves role play and feedback. It will enable senior clinicians to enhance their skills and their confidence so that the experience of all patients and relatives can be improved. Entry GB_46: Communication skills Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication skills

Institution name BMJ Learning Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information n/a

n/a n/a

Duration oft the programme 1 hour regular cycle or nonregular cycle of the program

regular cycle


http://learning.bmj.com/learning/module-‐intro/communication-‐skills-‐guide.html?moduleId=6057021

brief description of the training programme (in national language and in English) n/a Learn how communication skills can help you reach a diagnosis, explain treatment, break bad news, and communicate with your peers. Entry GB_47: Intermediate Communication Skills for Health Care Professionals Country UK Type of training non-‐formal Training Name of programme (national language) Intermediate Communication Skills for Health

Care Professionals Institution name The Clatterbridge Carcer Center NHS

Foundation Trust Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals

[250]

Contact information [email protected] 0151 482 7682 n/a n/a

Duration oft the programme Two days course regular cycle or nonregular cycle of the program

regular cycle

Link to programme or provider web-‐page http://www.clatterbridgecc.nhs.uk/professionals/education-‐and-‐courses/clinical-‐education-‐courses/short-‐course-‐and-‐customised-‐courses/intermediate-‐communication-‐skills-‐for-‐health-‐care-‐professionals

brief description of the training programme (in national language and in English) n/a Health Care Professionals who wish to enhance their skills in communicating with people affected by cancer (Normally bands 5-‐7 plus Specialty Doctors) Entry GB_48: Advanced Communication and Information in Supportive Care Country UK Type of training non-‐formal Training Name of programme (national language) Advanced Communication and Information in

Supportive Care Institution name Sheffield Hallam University Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Susan Willis e

mail:[email protected] n/a n/a

Duration oft the programme 4 months regular cycle or nonregular cycle of the program

regular cycle

Link to programme or provider web-‐page http://www.shu.ac.uk/faculties/hwb/cpd/modules/detail.html?cpd_id=587

brief description of the training programme (in national language and in English) n/a This module has been developed to enhance role development for health care professionals in the area of psychosocial support. Recent policy has advocated that staff working in cancer and palliative care settings should be committed to developing advanced communication skills and access specific accredited training (NHS Cancer Action Team, 2006). Although this module

[251]

does not assess practical competencies it is designed to aid the reflective practitioner who can develop a specific area of their practice – this may be in advanced communication or informational developments. Entry GB_49: Improving end-‐of-‐life care Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Improving end-‐of-‐life care

Institution name The Open University Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information http://www.open.ac.uk/contact/

n/a n/a

Duration oft the programme 40 hours e-‐course regular cycle or nonregular cycle of the program

regular cycle


http://www.open.ac.uk/courses/short-‐courses/kg001

brief description of the training programme (in national language and in English) n/a The course aims to help practitioners understand the principles and issues behind practice in order to reflect upon the ‘messy reality’ of end-‐of-‐life care. The course is aimed at a diverse, multi-‐professional audience comprising of both ‘support worker’ level practitioners (such as health care assistants or care workers), registered practitioners, carers and those with a general interest in the topic. Recognising the diverse roles and settings of students, the course will guide you through a process of reflection and action planning in relation to your particular context. You will learn by working through online learning guides. Assuming no prior knowledge, you are supported to build your understanding of end-‐of-‐life care by working step-‐by-‐step through online activities, real accounts from practitioners, carers and people who are dying. The study of audio-‐visual material and written case studies from practice are a central feature of the course. You will also be directed to relevant web resources to develop an understanding of relevant procedures or services. Entry GB_50: Communication Skills for Healthcare Professionals (Continuing Professional Development) Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication Skills for Healthcare Professionals (Continuing Professional Development)

Institution name University of Edinburgh

[252]


n/a n/a


regular cycle


http://www.epay.ed.ac.uk/browse/extra_info.asp?compid=1&modid=1&deptid=75&catid=356&prodid=1443

brief description of the training programme (in national language and in English) n/a The emphasis of this course is on the role of communication and the skills required within health care provision. Entry GB_51: Communication Skills for Health Professionals in Clinical Practice Country UK Type of training non-‐formal Training Name of programme (national language) Communication Skills for Health Professionals in

Clinical Practice Institution name Keele University Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Sophie Gibbons -‐ 01782 734933


Duration oft the programme 9 February 2016 10 February 2016 1 March 2016 2 March 2016


non regular cycle


https://www.keele.ac.uk/health/postgraduate/individualmodules/communicationskillsforhealthprofessionalsinclinicalpractice/


[253]

The module aims to develop excellent communication skills through an approach based on skills and values, to explore the theory and evidence underpinning communication skills teaching and to enable participants to use a skills based approach to teach others. The clinical consultation will be an important but not exclusive vehicle for this. Entry GB_52: Medical Mediation courses Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Medical Mediation courses

Institution name Medical Mediation Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a

Duration oft the programme Half-‐day and One-‐day courses regular cycle or nonregular cycle of the program

regular cycle


http://www.medicalmediation.org.uk/medical-‐mediation/

brief description of the training programme (in national language and in English) n/a We offer training courses and workshops specifically designed to help health professionals understand how and why conflicts can arise between themselves, their colleagues and families and what they can do to try and resolve them. These strategies are an important part of the “toolkit” of any healthcare team. Underpinning many conflicts about the medical care of children are breakdowns in communication and trust between health professionals and families or between members of a clinical team. Advances in medicine can mean that patients and families have ever increasing expectations of treatment and care; expectations which cannot always be met.Good communication needs time – and there never seems to be enough of it. Demands on an increasingly stretched healthcare system means that conflicts between health professionals and families are arising more often. The impact can be enormous – not just in terms of management time but in terms of the emotional cost to all those involved. Entry GB_53: PU5518: HEALTH PROFESSIONAL BEHAVIOUR (2016) Country UK Type of training non-‐formal Training Name of programme (national language)

PU5518: HEALTH PROFESSIONAL BEHAVIOUR (2016)

Institution name Univercity of Aberdeen

[254]

Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information n/a

n/a n/a


regular cycle


https://www.abdn.ac.uk/registry/courses/course/pu5518

brief description of the training programme (in national language and in English) n/a This course examines how the behaviour of health professionals can impact on patient care and service delivery, for example through doctor-‐patient communication, healthcare professional stress, medical decision making, and staff adherence to safety procedures. Students on this course spend two days shadowing health professionals in the NHS and are trained in key professional practice skills such as cognitive-‐behavioural therapy, motivational interviewing and health coaching Entry GB_54: Communication Skills Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication Skills

Institution name University of East Anglia Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Tel: 01603 597199, Email: [email protected]

n/a n/a

Duration oft the programme 1 day course regular cycle or nonregular cycle of the program

non-‐regular cycle (1st March 2016)


https://www.uea.ac.uk/medicine-‐health-‐sciences/continuing-‐professional-‐development/short-‐courses-‐and-‐study-‐days/-‐/asset_publisher/dkfQkqICLaZE/content/communication-‐skills/10165?inheritRedirect=false&redirect=https%3A%2F%2Fwww.uea.ac.uk%2Fmedicine-‐health-‐

[255]

brief description of the training programme (in national language and in English) n/a This study day will focus on ways to develop communication in the healthcare setting by looking at communication styles and listening, and will provide strategies of effective communication backed by psychological theories. This course will not provide ready answers to issues but will enable you to think differently and in a solution focused way. Entry GB_55: Advanced Communication Skills Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advanced Communication Skills

Institution name De Monftort University Leicester Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Kerry Blankley [email protected]

n/a n/a


regular cycle


http://www.dmu.ac.uk/study/courses/learning-‐beyond-‐registration/postgraduate/advanced-‐communication-‐skills.aspx

brief description of the training programme (in national language and in English) n/a This module will enable students to explore the chalenges to effective communication at end of life. It will encourage participants to critique and challenge their own communication style and to utilise and apply skills and strategies to enhance their ability to elicit and respond to patients’ concerns and emotions and deal more effectively with difficult communication situations. Entry GB_56: Advancing Information Delivery in Cancer and Long Term Conditions Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advancing Information Delivery in Cancer and Long Term Conditions

Institution name De Monftort University Leicester Institution type Tertiary Degree Short Courses

[256]

Intended Users all health professionals Contact information Martyn Geary [email protected]

n/a n/a


regular cycle


http://www.dmu.ac.uk/study/courses/learning-‐beyond-‐registration/postgraduate/advancing-‐information-‐delivery-‐in-‐cancer-‐and-‐long-‐term-‐conditions.aspx

brief description of the training programme (in national language and in English) n/a This module is designed to improve the skills and confidence of individuals involved in the delivery of information to patients, families and carers affected by cancer and long-‐term conditions. The module explores the nature and content of the contemporary evidence-‐base underpinning care and management pathways. Skills of information retrieval; information critique and information evaluation are examined as well as the communication skills required to impart complex information clearly and effectively. The module explores the psychological effects of diagnosis upon patients and relatives and how these can impact upon individuals’ coping responses and their ability to assimilate and utilise the information received. Entry GB_57: MDM122 Communication, Learning and Teaching in Health and Social Care PAEDIATRICS AND CHILD HEALTH Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

MDM122 Communication, Learning and Teaching in Health and Social Care PAEDIATRICS AND CHILD HEALTH

Institution name Brighton and Sussex Medical School Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a


regular cycle


https://www.bsms.ac.uk/postgraduate/taught-‐degrees/paediatrics-‐and-‐child-‐health.aspx


[257]

n/a The programme has been designed to be applicable to students with a wide range of background skills in Paediatrics & Child Health who require a detailed understanding of core research methodologies, critical evaluation, evidence-‐based approaches and the scientific basis of childhood disease. A key feature of the Programme is its multi-‐professional nature. This is considered essential for professional practice in Paediatrics & Child Health. The uniqueness of this Programme is its emphasis not only on the clinical aspects of paediatric care but also the provision of care which will be imbued within the clinical modules.Key Areas of Study: Acute & Emergency Paediatrics Management of Long Term Conditions in Children Developmental Paediatrics Research Methods and Critical Appraisal Leadership and Change Management in Clinical Services Communication, Learning and Teaching in Health and Social Care Entry GB_58: Effective Communication Skills Development (Module of the Teaching and Learning for Health Professionals) Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Effective Communication Skills Development (Module of the Teaching and Learning for Health Professionals)

Institution name University of Bristol Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information choosebristol-‐[email protected]

n/a n/a

Duration oft the programme 2 day course -‐ module regular cycle or nonregular cycle of the program

regular cycle


http://www.bristol.ac.uk/tlhp/tlhp-‐programme/tlhp-‐dip/units/

brief description of the training programme (in national language and in English) n/a Good communication is at the heart of professional relationships in education and health settings. Research demonstrates the importance of good communication skills in providing effective health care and also highlights the need for the explicit teaching of these skills in the health professions. Drawing on the research bases of medical education and linguistics, the module will help participants improve their own communication skills and their knowledge of language in order to develop their ability to teach communication in the health professions.

[258]

The module offers students opportunities to develop knowledge from relevant fields and then apply it to their own work and teaching. It will also highlight opportunities to access and review research in this multi-‐disciplinary area. This module will appeal to participants with an interest in language, communicating to a range of audiences (including patients and fellow professionals) and in the teaching of communication skills. Entry GB_59: Communication and Management Skills (optional PG Module of the Child Health MSc) Country UK Type of training non-‐formal Training Name of programme (national language) Communication and Management Skills

(optional PG Module of the Child Health MSc) Institution name University of Leeds Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a


regular cycle

Link to programme or provider web-‐page https://medhealth.leeds.ac.uk/coursefinder/23895/MSc_Child_Health?from=200&categoryID=#topside

brief description of the training programme (in national language and in English) n/a This part-‐time programme will complement and supplement the clinical experience acquired by paediatric speciality trainees and community child health doctors pursuing hospital or community-‐based careers. It can help develop critical thinking, increase your communication and managerial skills, and provide a framework for peer support and self-‐directed learning. You’ll gain experience in formulating hypotheses and developing, implementing and executing plans by which to evaluate these in a research project. Entry GB_60: Certificate of Higher Education in Healthcare Practice Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Certificate of Higher Education in Healthcare Practice

Institution name The Open University Institution type Tertiary Degree Short Courses

[259]

Intended Users other Contact information http://www.open.ac.uk/contact/

n/a n/a


regular cycle


http://www.open.ac.uk/courses/qualifications/t01

brief description of the training programme (in national language and in English) n/a This certificate of higher education enables healthcare support staff to develop the knowledge, skills and understanding needed to underpin effective practice. You’ll develop a wide range of practical skills and competencies, while exploring essential learning, biological, social, political, ethical and psychological concepts. You’ll also build valuable numeracy, literacy, IT, communication and cognitive skills. Entry GB_61: Connected – Advanced Communication Skills Training For Healthcare Professionals Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Connected – Advanced Communication Skills Training For Healthcare Professionals

Institution name Compton Hospice Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Tel: 08452255497 Email:

educationadmin@compton-‐hospice.org.uk n/a n/a

Duration oft the programme 26 and 27 May 2016 regular cycle or nonregular cycle of the program

regular cycle


http://www.compton-‐hospice.org.uk/education/courses-‐and-‐study-‐days/

brief description of the training programme (in national language and in English) n/a The importance of good communication in end of life care has been highlighted in successive reports, and this course has been established to enhance senior healthcare professionals’ abilities to deal with challenging communication situations. The course, which is facilitated by

[260]

nationally accredited trainers, includes discussion of the research evidence surrounding communication in end of life care, interactive exercises and role-‐play in small groups with actors. Participants will practise skills and receive positive and constructive feedback in a safe and supportive environment. Entry GB_62: Enhancing and Facilitating Information Delivery in Cancer and Long Term Conditions Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Enhancing and Facilitating Information Delivery in Cancer and Long Term Conditions

Institution name De Monftort University Leicester Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Martyn Geary [email protected]

n/a n/a


regular cycle


http://www.dmu.ac.uk/study/courses/learning-‐beyond-‐registration/undergraduate/enhancing-‐and-‐facilitating-‐information-‐delivery-‐in-‐cancer-‐and-‐long-‐term-‐conditions.aspx

brief description of the training programme (in national language and in English) n/a The module explores the nature and content of the contemporary evidence-‐base underpinning care and management pathways. Skills of information retrieval; information critique and information evaluation are examined as well as the communication skills required to impart complex information clearly and effectively. The module explores the psychological effects of diagnosis upon patients and relatives and how these can impact upon individuals’ coping responses and their ability to assimilate and utilise the information received. Strategies to promote emotional reliance and ‘mindfulness’ are also be explored to enable practitioners cope with the emotional demands of challenging and at times difficult communication encounters. Entry GB_63: Advanced Communication Skills Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advanced Communication Skills

Institution name Oxford University Hospitals -‐ George

[261]

Pickering Education Centre Institution type Tertiary Degree Short Courses Intended Users special health professionals (for example:



Duration oft the programme 1 day course (4 November 2016) regular cycle or nonregular cycle of the program



http://www.ouh.nhs.uk/education-‐centres/courses/

brief description of the training programme (in national language and in English) n/a This workshop is designed to build on the knowledge and skills gained through the more basic communication skills programme. It contains more advanced practical exercises to help you communicate more effectively with colleagues and patients, particularly in difficult situations. The aims of this workshop are to: • Consider the key elements of good communication • Review the barriers to effective communication and to consider practical solutions • Assess individual communication style through self-‐audit and to consider strengths and weaknesses • Consider good and not so-‐good-‐practice through the analysis of scenarios • Analyse appropriate communication skills for challenging situations • Develop communication skills at work Entry GB_64: Communication skills Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication skills

Institution name Training Courses For Doctors Medical Training Consultancy



Contact information email: [email protected] n/a n/a

[262]

Duration oft the programme Half-‐day course regular cycle or nonregular cycle of the program

regular cycle


http://trainingcoursesfordoctors.co.uk/half-‐day-‐courses/communication-‐skills/

brief description of the training programme (in national language and in English) n/a Communicating with people who are like us is relatively simple. The difficulty arises in communicating with all kinds of different types of people. This is because if we are similar people, we can predict our behaviours and this makes us feel safe and more receptive. Entry GB_65: Communication skills workshop Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communication skills workshop

Institution name Royal College of Physicans Institution type Tertiary Degree Short Courses Intended Users special health professionals (for example:


Contact information Telephone: +44(0)20 3075 1555 Address: [email protected] n/a n/a

Duration oft the programme interactive 1-‐day workshop regular cycle or nonregular cycle of the program

regular cycle


https://www.rcplondon.ac.uk/education-‐practice/course/communication-‐skills-‐workshop

brief description of the training programme (in national language and in English) n/a Effective communication is a key part of every doctor’s day-‐to-‐day work. As a core competency in the generic curricula and an important part of the appraisal process, it is essential for all doctors to maintain and develop their communication skills. Entry GB_66: Autism and communication Country UK

[263]


Autism and communication

Institution name The National Autistic Society Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a


regular cycle


http://www.autism.org.uk/professionals/training-‐consultancy/online/communication.aspx#

brief description of the training programme (in national language and in English) n/a This module explores how to recognise communication differences for autistic people and what factors impact upon successful communication. This will allow learners to respond to communication differences to effectively support people on the autism spectrum. Entry GB_67: LSH755 Certificate in Health Communication Skills Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

LSH755 Certificate in Health Communication Skills

Institution name London Academy of Sports and Health Sciences

Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Email: [email protected]

n/a n/a


regular cycle


http://lashs.org.uk/Courses.html


[264]

LSH755 Certificate in Health Communication Skills course discusses different exercises that will help you develop the skills necessary to relate well with others. Interpersonal skills, listening skills, speaking skills, and telephone communication skills. It will focus on how to work as a team, how to communicate with diverse population, how to feel empathy, how to remember clients names, how to overcome bad habits. It will also help you develop the skills of being Specific, use Open Questions, to speak with Variety, to follow directions, to use Strategies to communicate Successfully, to understand Body Language, to use Proper Grammar, to use Gestures Effectively, and finally to use Eye Contact and Space. Entry GB_68: Building Communication Skills Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Building Communication Skills

Institution name City University London Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a

Duration oft the programme 10 weekly classes regular cycle or nonregular cycle of the program

regular cycle


http://www.city.ac.uk/courses/short-‐courses/building-‐communication-‐skills#course-‐detail=0

brief description of the training programme (in national language and in English) n/a Getting your ideas across successfully requires an understanding of communication styles and behavioural flexibility. This practical evening course in Building Communication Skills will enable you to extend your communication skills by noticing and responding to the non-‐verbal, subconscious communication of others. You will learn a range of tools and techniques to enhance your communication abilities in a range of situations. Entry GB_69: Communicating with Empathy Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Communicating with Empathy

Institution name e-‐Learning for Healthcare (e-‐LfH) Institution type Training offered by Third Parties

[265]

Degree Short Courses Intended Users all health professionals Contact information support@e-‐lfh.org.uk.

n/a n/a


regular cycle


http://www.e-‐lfh.org.uk/programmes/communicating-‐with-‐empathy/

brief description of the training programme (in national language and in English) n/a Communicating with empathy consists of six sessions that have been developed to promote sensitive and effective communication in end of life care. Each session offers valuable, interesting and accessible learning that will be useful for informal carers, agency and care home staff, healthcare assistants and other staff providing end of life care. Each session is designed to take 20-‐30 minutes to complete and the sessions can be completed in any order. The content includes interviews with professionals, patients and family members, video clips of simulated conversations and interactive exercises and quizzes. Entry GB_70: Enhancing Communication Skills for Healthcare Practitioners Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Enhancing Communication Skills for Healthcare Practitioners

Institution name De Monftort University Leicester Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Martyn Geary [email protected]

n/a n/a


regular cycle


http://www.dmu.ac.uk/study/courses/learning-‐beyond-‐registration/undergraduate/enhancing-‐communication-‐skills-‐for-‐healthcare-‐practitioners.aspx


[266]

n/a This module is designed to enhance the communication skills of nurses and allied health professional who come into contact with adults in various care settings. It focuses on the difficult conversations professionals encounter in clinical practice. The issues explored will reflect the interests of group participants but may include: exploring the skills required to elicit a patient’s concerns and anxieties How to deliver bad news How to respond most effectively to the angry patient or relative How to respond to a relative’s request to with hold information from a patient How to convey information most effectively and how to establish a patient’s understanding Entry GB_71: SAGE & THYME foundation level Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

SAGE & THYME foundation level

Institution name Univercity Hospital of South Manchester NHS SAGE & THYME

Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information T: +44 (0)161 291 4210

E: [email protected] n/a n/a

Duration oft the programme 3 hour workshop regular cycle or nonregular cycle of the program

regular cycle


http://www.sageandthymetraining.org.uk/course/st-‐foundation-‐level

brief description of the training programme (in national language and in English) n/a ‘SAGE & THYME’ is a mnemonic which guides healthcare professional/care workers into and out of a conversation with someone who is distressed or concerned. It provides structure to psychological support by encouraging the health worker to hold back with advice and prompting the concerned person to consider their own solutions. Entry GB_72: Adult and Mental Health Nursing Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Adult and Mental Health Nursing

Institution name City University London

[267]


n/a n/a


regular cycle


http://www.city.ac.uk/courses/postgraduate/adult-‐mental-‐health-‐nursing-‐pre-‐registration#course-‐detail=0

brief description of the training programme (in national language and in English) n/a Our curriculum focuses on relationship centred care and will support you to develop effective working relationships with patients, service users, families and professional colleagues. Entry GB_73: communication and consent Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

communication and consent

Institution name The British School of Osteopathy Institution type Tertiary Degree Short Courses Intended Users other Contact information n/a

n/a n/a

Duration oft the programme two afternoon sessions regular cycle or nonregular cycle of the program

regular cycle


http://www.bso.ac.uk/postgraduate-‐cpd/cpd-‐course-‐and-‐conferences/

brief description of the training programme (in national language and in English) n/a The two afternoon sessions focus on communication and consent with specific patient groups. Rob McCoy will be considering patients with dementia, Alzheimer's and/or limited capacity, and Samantha Fennell will be presenting on issues surrounding communication and consent with children and their parents.

[268]

Entry GB_74: Principles and Practice of Palliative Care Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Principles and Practice of Palliative Care

Institution name De Monftort University Leicester Institution type Tertiary Degree Short Courses Intended Users special health professionals (for example:


Contact information Kerry Blankley [email protected] n/a n/a


regular cycle


http://www.dmu.ac.uk/study/courses/learning-‐beyond-‐registration/postgraduate/principles-‐and-‐practice-‐of-‐palliative-‐care.aspx

brief description of the training programme (in national language and in English) n/a This module aims to enable the student to explore and critically evaluate the principles and practice of palliative care within a holistic framework of care. The module will enable the student to reflect upon the knowledge and skills required to provide excellence in end of life care in a range of settings including the care of teenagers and young adults. The holistic perspective of patient and carer need and the implications for care management Communication with dying patients and their families The ethical issues in end of life care. Dying, death and after death care in a culturally diverse context Effective management of symptoms and crises associated with end stage care. Exploration of the principles of advance care planning and its role in end of life care. The impact working with people that are dying may have on health and social care professionals Entry GB_75: Advanced Communication Skills and Strategies in Medical Education MDM 29 MEDICAL EDUCATION Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advanced Communication Skills and Strategies in Medical Education MDM 29 MEDICAL EDUCATION

Institution name Brighton and Sussex Medical School Institution type Tertiary

[269]

Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a


regular cycle


https://www.bsms.ac.uk/postgraduate/taught-‐degrees/medical-‐education.aspx

brief description of the training programme (in national language and in English) n/a This module aims to: to gain deep understanding of the importance of communication in professional practice and medical education, and to develop relevant skills in both physical and virtual interactions with learners; to promote an awareness and familiarity in the theories and practice of technology enhanced communication and learning in medical / health education; to promote a critical awareness of the place of research in communication issues and its importance in the praxis of teaching in medical education; Entry GB_76: Advanced Communication Skills in Practice Country UK Type of training non-‐formal Training Name of programme (national language) Advanced Communication Skills in Practice Institution name Sheffield Hallam University Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information Barbara Beard [email protected]

n/a n/a


regular cycle


http://www.shu.ac.uk/faculties/hwb/cpd/modules/detail.html?cpd_id=975

brief description of the training programme (in national language and in English) n/a The module will equip you with knowledge and skills that enable you to provide more effective and compassionate support to your patients/carers. You will be able to foster a more holistic and patient-‐centred service, that is responsive to individual needs. You will learn how

[270]

to critically reflect on your patient/carer interactions in practice and continue to learn and advance your skills as a result. Entry GB_77: REAL Communication Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

REAL Communication

Institution name City University London Institution type Tertiary Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a


regular cycle


http://www.city.ac.uk/courses/short-‐courses/real-‐communication#course-‐detail=0

brief description of the training programme (in national language and in English) n/a The course helps learners understand and work with the four elements of REAL communication: A series of interactive exercises, games, reflection and discussion, explore the four aspects of REAL communication. Staff practice a range of flexible techniques that enhance their dementia communication awareness and improve their reminiscence, empathic engagement, active listening and life story gathering skills that can improve their ability to. Initiate and sustain meaningful conversations with older people living with dementia. Practise greater empathic engagement and active listening skills Capitalise on people’s long-‐term memories to provide more appropriate and relevant care Use resources to prompt and promote conversations Understand how behaviours may speak louder than words and can affect the person with dementia negatively, prompting behaviours that challenge Entry GB_78: Advanced Communication Skills Workshop Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advanced Communication Skills Workshop

Institution name Stockport SAS Doctors Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:

[271]


Contact information Phone 01614194097 Email: [email protected] n/a n/a

Duration oft the programme 2 days course regular cycle or nonregular cycle of the program

non-‐regular cycle (2015)


http://www.sasdoctors.co.uk/event/advanced-‐communication-‐skills-‐workshop-‐2

brief description of the training programme (in national language and in English) n/a Good communication skills; what they are and why they are important, body language, using it to enhance your message Active listening; getting the most out of all your interactions Barriers to effective communication Breaking bad news to patients, parents and relatives Opportunities to practice communication skills (Working with a simulated scenario with an actor in interactive and audio-‐visual exercises). This interactive and challenging two day workshop has been designed specifically to meet the needs and to improve the skills of SAS doctors in this area. Entry GB_79: Advanced Communication Excellence for SAS Doctors Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advanced Communication Excellence for SAS Doctors

Institution name Academyst Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:



Duration oft the programme two day course regular cycle or nonregular cycle of the program

regular cycle


http://academyst.co.uk/sas-‐doctor-‐advanced-‐communication-‐skills-‐course


[272]

Advanced Communications is designed to take your ability to communicate in a wide variety of scenarios to the next level in terms of effectiveness. Almost everything you do is reliant on effective communication and you'll find this course as comprehensive as they come and highly practical. It is designed to improve clarity and impact, reduce misunderstandings, enhance influence and ensure that your communication ability contributes to your success. You'll find it invaluable from a leadership, management and clinical perspective. Entry GB_80: Patients as partners: improving care through shared decision making Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Patients as partners: improving care through shared decision making

Institution name Royal College of Physicians Institution type Tertiary Degree Short Courses Intended Users special health professionals (for example:




regular cycle


https://www.rcplondon.ac.uk/education-‐practice/course/patients-‐partners-‐improving-‐care-‐through-‐shared-‐decision-‐making

brief description of the training programme (in national language and in English) n/a From the Francis Inquiry to the Berwick Review of patient safety, there is a growing drive to radically improve the quality of patients’ experience of, and involvement in their care. NHS England’s Mandate explicitly emphasises the need to work with patients and carers to ‘manage and make decisions about their own care’. In future, we anticipate that all clinical staff and trainees will be required to deliver care in this way with shared decision-‐making and support for self-‐management as practical approaches to making this a reality. This Patients as partners workshop is a unique opportunity to find out how you, your trust and your patients can benefit from shared decision-‐making and support for self-‐management. Entry GB_81: Future care planning Talking about deteriorating health, treatment options and future care planning Country UK Type of training non-‐formal Training Name of programme (national lan-‐ Future care planning

[273]

guage) Talking about deteriorating health, treatment options and future care planning






regular cycle


http://www.ec4h.org.uk/our-‐courses/ec4h-‐courses-‐in-‐edinburgh/deteriorating-‐health-‐and-‐cpr/

brief description of the training programme (in national language and in English) n/a This popular workshop has been running for the past 2 years and offers senior clinicians an opportunity to work in a small peer group on scenarios relating to decision-‐making and communication when patients are deteriorating and dying in hospital, at home or in a care home. Entry GB_82: Advanced Clinical Communication Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Advanced Clinical Communication

Institution name St George Univercity Hospitals NHS Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information Dr Jo Brown Head of Clinical Communication

[274]

Email: [email protected] n/a n/a

Duration oft the programme Dates 7 Nov 2016, 8:30 to 17:00 8 Nov 2016, 8:30 to 17:00


regular cycle


https://www.stgeorges.nhs.uk/course/advanced-‐clinical-‐communication/

brief description of the training programme (in national language and in English) n/a Participants will be asked to bring some communication challenges / issues from their clinical workplace and will work in small groups with 4 other senior doctors and 2 experienced facilitators. The plenary morning is followed by 1.5 days of protected time slots. During the 2 days you will work through a range of scenarios and have a number of resources at your disposal, including real medical students, actors and cameras. Previous participants have worked on a wide range of topics, including conflicts with colleagues, challenges with junior doctors and patients, issue of bullying, blocking, racism and sexism, breaking bad news, giving effective feedback and practicing bedside teaching. Entry GB_83: Shared decision-‐making and informed consent The Montgomery case: implications for practice Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Shared decision-‐making and informed consent The Montgomery case: implications for practice





[275]


regular cycle


http://www.ec4h.org.uk/our-‐courses/ec4h-‐courses-‐in-‐edinburgh/the-‐montgomery-‐case-‐implications-‐for-‐shared-‐decision-‐making-‐and-‐informing-‐consent/

brief description of the training programme (in national language and in English) n/a The ‘Montgomery Case’ in March 2015 set a legal precedent that patient expertise is valued equally to the expertise of professionals regarding medical decision-‐making. The Chief Medical Officer’s report calls for clinicians to practice ‘Realistic Medicine’ including talking about the risks, benefits and value of treatment and care options. Healthcare professionals need to facilitate and support increasingly complex shared decision-‐making with patients and families. Participants will work in a small peer group on simulated scenarios drawn from challenging situations brought from their own work settings that relate to shared decision-‐making. Entry GB_84: NHS Communication Skills Training Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

NHS Communication Skills Training

Institution name HamiltonMercer Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information [email protected]

n/a n/a


regular cycle


http://www.hamiltonmercer.co.uk/nhs-‐training/Communication-‐Skills.html

brief description of the training programme (in national language and in English) n/a Good communication is fundemental to the succsess of any organisation and is vital within the NHS to consistently deliver high quality services and care. Communication is a part of everyones role within the NHS and we understand that there can be breakdowns which cause problems and complaints.

[276]

Entry GB_85: Cardiff MRCS OSCE course 16th Clinical Examination & Communication Skills Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Cardiff MRCS OSCE course 16th Clinical Examination & Communication Skills

Institution name Doctors Academy Group Institution type Training offered by Third Parties Degree Short Courses Intended Users special health professionals (for example:


Contact information General enquiries Email: [email protected] n/a n/a


regular cycle


http://doctorsacademy.org/Course/ClinicalExaminationandCommunicationSkills/Home.htm

brief description of the training programme (in national language and in English) n/a This intensive one-‐day revision course covers the clinical examination and communication skills components of the MRCS Part B exam. The course aims to consolidate the trainee's understanding of the clinical consultation skills component of the exam, and aid the trainee's ability to perform clinical examinations efficiently and present the findings to the examiner in a systematic yet concise manner. The forenoon session will cover all important clinical examinations that are tested in the exam and the afternoon session will be dedicated to structured interviews, communication skills workstations, and information giving / information gathering / breaking bad news. About 6-‐8 patient-‐centred clinical scenarios will be used to reflect the situations experienced in everyday practice; these scenarios will also be in line with what is commonly tested in the exam. There will be opportunity for every participant to participate in performing clinical examinations and to engage in role-‐play scenarios. Entry GB_86: Health Communications Programme Country UK Type of training non-‐formal Training Name of programme (national lan-‐guage)

Health Communications Programme

Institution name The University of Nottingham Institution type Tertiary

[277]

Degree Short Courses Intended Users all health professionals Contact information english-‐[email protected]

n/a n/a

Duration oft the programme 2-‐4 years regular cycle or nonregular cycle of the program

regular cycle


https://www.nottingham.ac.uk/english/prospective/distancelearning/healthcommunications/index.aspx

brief description of the training programme (in national language and in English) n/a Communication is increasingly recognised as a vital part of the Health Care environment. From clinical consultations to Health Care policy, language plays a key role in promoting health, facilitating understanding and managing the emotional climate of health care. The Masters (MA) programme in Health Communication provides a unique opportunity to investigate language and communication in various health care contexts. The course gives students a thorough grounding in the concepts, theories and research methods used in this area Entry EU_1: 14th International Conference on Communication in Healthcare (ICCH) Country EU Type of training non-‐formal Training Name of programme (national language) 14th International Conference on

Communication in Healthcare (ICCH) Institution name European Association for Communication in

Healthcare (EACH) Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Christiane Edelmann-‐Mohr

Tel.: +49 (0)6221 54 3403 Email: christiane.edelmann-‐[email protected]‐heidelberg.de n/a n/a

Duration oft the programme four day conference 7-‐10 September 2016 regular cycle or nonregular cycle of the pro-‐gram

n/a

Link to programme or provider web-‐page http://www.each2016.de/544/dboutput/stdoutput.hei?table=eventpages&context=544&nr=5833&lang=1&context=544&id=0&ca

[278]

rd=heises.100bfa33a2848e3239395291bf1ce852

brief description of the training programme (in national language and in English) n/a EACH is an interdisciplinary non-‐profit organization which brings together researchers and trainers in the field of communication in healthcare. A hallmark of EACH conferences is to foster interaction and exchange among participants. By doing so, the conference provides an excellent opportunity to reach the objectives of EACH: to facilitate the exchange of ideas and products of teaching and research activities across a network of individuals and institutions in Europe and beyond. Entry EU_2: Health C Project (Improving Crisis Communication Skills in Health Emergency Management) Country EU Type of training non-‐formal Training Name of programme (national lan-‐guage)

Health C Project (Improving Crisis Communication Skills in Health Emergency Management)

Institution name European Commission: Lifelong Learning program

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information Email: healthc-‐[email protected]

n/a n/a


n/a


http://healthc-‐project.eu/en/

brief description of the training programme (in national language and in English) n/a The objective of the HEALTH C project is to support health authority staff to develop the skills required for managing communication in emergency situations linked to a health crisis, specifically in the event of transnational emergencies. The main achievements of the HEALTH C project include a course in communication in emergency situations, as well as the related training materials, including a toolkit containing guidelines and support documents. Entry EU_3: “What to Teach” Course Country EU

[279]


“What to Teach” Course

Institution name European Association for Communication in Healthcare (EACH)

Institution type Training offered by Third Parties Degree Short Courses Intended Users all health professionals Contact information http://www.each.eu/contact/

n/a n/a

Duration oft the programme two day workshop 7-‐8 April 2016 regular cycle or nonregular cycle of the program

regular cycle


http://www.each.eu/teaching/courses/teach/

brief description of the training programme (in national language and in English) n/a The primary focus of this course will be on the structure and skills of health-‐care communication. The course will look at the various models in use to conceptualise health care communication and how to utilise these to analyse communication skills in observed encounters with patients. This will help participants clarify what they are trying to teach and learn, define the individual specific skills of communication and break down the complex task of the interview into its individual components. The course will be a mixture of experiential learning and didactic teaching. We will explore communication skills by observing prepared videos and also work in small groups with simulated patients to recreate situations where we can analyse communication skills within a teaching session. Participants will be expected to interview simulated patients during the course in order to create encounters for analysis and practic