Star Protect Insurance. Protecting your Star.

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About Daimler Financial ServicesDaimler Financial Services provides a comprehensive range of

automotive financial services – from leasing and financial options

for dealer firms, fleet management and insurance to banking and

innovative mobility services. These products and offers are put

together to fulfill wishes of owning the Star, support the unit sales

of Daimler Group and increase brand loyalty of both customers

and dealers.

Daimler Financial Services India Pvt. Ltd. is a subsidiary of

Daimler Financial Services AG and provides automotive financial

services and supports Mercedes-Benz Cars in India through

Mercedes-Benz Financial.

An understanding of security that goes beyond just a car.

Star Protect Insurance program for the Mercedes-Benz car gives

the protection it deserves.

Star Protect Insurance specifically focuses on Mercedes-Benz

cars and their owners like you to ensure that the vehicle is

restored with absolute care and expertise. With great partners

and comprehensive benefits, you can be rest assured that your

car is secured and you enjoy complete peace of mind, no matter

where you are driving.

Every Mercedes-Benz is different and meets the unique needs

of an individual. With this understanding, Star Protect Insurance

now introduces “covers that enhances Star Protect Insurance

even more through insurance products that come with the

highest standard of quality you expect from the brand.”

Star Protect Insurance for your Mercedes-Benz CarTrust is good. Experience is better.

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Why Star Protect Insurance for your Mercedes-Benz Car?Our car insurance provides you with security. And care-free driving thrill.

Assurance of repairs using genuine spare parts.Enhanced servicing and ownership experience with the introduction of eInsure as a new platform.

New Star Protect packages: Star Protect Gold Plus and Star Protect Platinum Plus available with the addition of EMI covers.

New top-up covers: Consumables and Conveyance Benefits.

Insurance program in collaboration with Reliance General Insurance, TATA AIG General Insurance and ICICI Lombard General Insurance.

Cashless claims settlement at authorised workshops.

Customised Star Insurance Package available till 7th year of the age of the car.

24x7 access to Mercedes-Benz Financial Call Centre.

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Coverage StarProtect I

StarProtect II

StarProtect

Gold

StarProtect

Gold Plus

StarProtect

Platinum

StarProtect

Platinum Plus

EMI Cover Vehicle Replacement Engine Protector Rim Cover Tyre Cover Loss of Key Zero Dep Available Till 7 years 7 years 7 years 7 years 5 years 5 years

Star Protect Enhanced Packages

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Star Protect Covers

This cover pays the EMI (not exceeding one) falling due after the accident of the vehicle in respect of the Loan availed, provided vehicle is lying in the workshop for repairs following an accident exceeding thirty (30) days due to:

a. Non-availability of parts at the repairer or

b. Workshop is closed due to strike/lock-out or

c. Extensive damage to the vehicle resulting in man-hour requirement exceeding 30 days and certified by the independent surveyor appointed by the company.

EMI CoverVehicle Replacement Advantage (Return to Invoice)

Replaces insured car with a new equivalent or near equivalent car of similar make, model, inclusive of a Comprehensive Cover Policy, cost of registration including Road Tax and Octroi, payable for the new car.

Engine Protector

Covers the consequential damage to the internal parts of the engine and/or damage to gear box arising out of water ingression/leakage of lubricating oil, due to Accidental means.

Depreciation Shield

Covers the depreciation amount on assessed damaged parts allowed for replacement during repairs in the event of a Partial Loss to the Insured Vehicle.

TYRE & RIM Safeguard

In case of damage to Tyre(s) and Rim(s) of the car arising out of bulge/puncture/burst/cut, the cost of replacement of Tyre(s) and Rim(s), (Up to 4 Tyres & 4 Rims during a policy period) is covered.

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Policy Issuance

Cancellations

Endorsement

Claims Management

Consumables Consumable Plus

Conveyance Benefit

Top-up Covers

Coverage for the cost of consumables required to be replaced/replenished during the repair of the damaged vehicle.

It includes engine oil, gear box oil, power steering oil, coolant, AC gas oil, brake oil, AC refrigerant, battery electrolyte, windshield washer fluid, radiator coolant, nut & bolt, screw, oil filter, fuel filter, bearings, washers, clip, wheel balancing weights, and items of similar nature excluding fuel.

Consumables + Rat Bite is in addition to existing standalone top up plan of consumables. In the event of a rodent bite or an animal/rodent causing loss or damage to the Insured Vehicle by external, violent and visible means, the insurance company shall bear the reasonable cost of repair/replacement of damaged parts/clean-up of the Insured Vehicle provided the liability shall not exceed the value of that single damaged part or the Sum Insured mentioned in the schedule.

A per day cash benefit for 7 days, if the vehicle is rendered unusable due to repairs required to be undertaken in a workshop, consequent to an accidental loss. Benefit will start after the survey is done.

eInsure – A digital platform for quick and easy transactions

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Bill submissand re-inspection

Insurancecompany

Insurancecompany

Callcenter

Claim settled andmoney transferred

through NEFTMercedes-Benzworkshop

Vehicle repairat Mercedes-Benz

workshop

Appointmentof surveyor

Claim Process

Contact Details for Claim Intimation :• Claim intimation & registration, call us at:

18002123374 (Toll Free exclusive for

DFS/Mercedes-Benz Customers)

• Send an e-mail to dfsindia@daimler.com

• Please obtain claim registration number

(It is useful for future reference)

Claims Turn Around Time• Surveyor deputed within 30 minutes of claim registration.

• Surveyor establishes contact with the customer/dealer within 2 hours of claim registration for vehicle inspection.

• Surveyor visits the Workshop/Spot for the assessment of loss within 4 hours of claim registration.

• Work order approval with confirmed liability given in 2 days after the day of inspection.

• Vehicle release order issued in maximum 2 days after repair and receipt of invoice from the dealer.

• The agreed claim amount paid to dealer/customer within 3 working days.

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Daimler Financial Services India Private Limited, RMZ Millenia Business Park, Campus 3B, Unit 202, 2nd floor, 143, Dr. M.G.R. Road,

Perungudi, Chennai 600 096, India. Email: insurance-mercedes-benz@daimler.com, Website: ww.mercedes-benz-financial.co.in

The stated financing offers are based on the current capital market interest rates. They are subject to change, and do not obligate any party to conclude a contract. To know about the current offers, please ask your Mercedes-Benz Financial representative or visit www.mercedes-benz-financial.co.in

• Daimler Financial Services India Pvt. Ltd. is the Corporate Agent (Registration No.: CA0180) of IRDA for Reliance General Insurance, TATA AIG General Insurance and ICICI Lombard General Insurance and the Insurance Policies will be issued by Reliance General Insurance, TATA AIG General Insurance and ICICI Lombard General Insurance. Vehicle Finance is arranged solely by Daimler Financial Services India Pvt. Ltd. Refer to the insurance policy for further details on Terms & Conditions.

• Risk factors and warning statements: The purchase or non-purchase of Insurance policies/products by a customer is on voluntary basis. Insurance is the subject matter of the solicitation. For any help and assistance required for further information reasonably expected, please call us on our toll free helpline or help number 18002123374.

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