STANDING OPERATING INSTRUCTIONS FOR MAINTENANCE SERVICES

1. Refer :

(a)Maintenance Agreement signed by each allottee (b) Lease Agreement signed with Home Like Hotel (As applicable)

2. General : These guidelines and operating instructions are made to consolidate all important instructions with a view to assist allottees and Pragati Associate staff to function efficiently in the interest of property owners/lessees. These instructions will be strictly implemented wef 01 Apr 2014.

3. Maintenance Company: Pragati Associate Pvt. Ltd, an outsourcing agency duly registered has been tasked to provide maintenance and security support as per Maintenance Agreement.

4. Maintenance Staff : To provide for services enumerated in the Maintenance Agreement, the following maintenance staff has been hired:-

(a) Admin & Supervisor- 1 (Cell No 8586928169)(b) Billing In charge - 1 (Cell No 8826090433)(c) Electrician - 1 (Cell No 8375090572)(d) Plumber - 1 (e) Security staff - 1, 19 (Including Gun Man at night)(f) Accounts Executive in Head Office, Imperia Structures Ltd (Cell No 9811670579)

5. Office & Address: Maintenance office is located in Imperia Residency and functions on all week days from 10 am to 6:30 pm except on Tuesdays and company holidays.

(a) E Mail Address :- pragatiassociates10@gmail.com

billingh2o@imperiastructures.in

(b) Admin Supervisor:- Ganga Darshan Kumar(8586928169)(c) Billing In charge :- Suneel Kumar (8826090433)(d) Mailing Address :- Pragati Associate Pvt. Ltd.

C/O Imperia Residency Plot No 44-45, Knowledge Park V Greater Noida – 201308 Uttar Pradesh

6. Billing/Payment Procedure: As stipulated in the Maintenance Agreement, quarterly payment of fixed charges as well as power usage anticipated will be deposited in advance, failing which penalty charges as applicable and power connection will be shut automatically as programmed by the outsourcing agency operating server. No prepaid invoices will be raised however usage invoices will be raised at the end of each month. No allottee or leasing agency needs to wait for usage invoice and is required to deposit quarterly maintenance charges minimum 10 days in advance from 01 Apr, 01 Jul, 01 Sep and 01 Jan of each year.

7. Modes Of Payment(In multiples of 100 only)

(a) Cash at Counter in Imperia Residency – Charge slip receipt plus SMS Confirmation on Cell No recorded in Documents. (b) Current Cheque by hand/post – Charge slip receipt plus SMS Confirmation on cell no recorded in Documents without waiting for clearance (C) NEFT (Electronic Clearance) - Following details are relevant.

AXIS BANK-DETAIL

BANK NAME AXIS BANK LIMITEDBRANCH PLOT NO 51, POCKET I, JASOLA, NEW DELHI

CURRENT ACCOUNT NO 913020020665002IFSC CODE: UTIB0001148

Contact : 011- 41006570

COMPANY NAME PRAGATI ASSOCIATES PVT. LTD.

8. NO MAINTENACE CHARGES PAYMENT WILL BE SENT OR ACCEPTED BY CRM DEPTT OR

ACCOUNTS BRANCH OF IMPERIA STRUCTURES LTD. EXCEPT IN THE CASE OF NEFT PAYEMNTS IN CURRENT ACCOUNT OF PRAGATI ASSOCIATES.

9. Important Instructions for strict compliance are as under;

Please update home address, E mail and Cell No on regular basis.

No usage invoices will be sent by post/courier. Therefore each allottee must have Email as principle mode of communication.

In the absence of quarterly advance payment, power and water connection will not be available hence leasing is not possible in such cases.

Payment of maintenance fixed charges is the prime responsibility of allottee as per agreement and not lessee.

Maintenance payment mode other than specified above is likely to affect credit hence providing of maintenance services will be affected.

10. Conclusion: These instructions will be reviewed after every six months to provide better customer satisfaction.

Sdxxxxxxxxxxxxx MS/2014/X Brig D S Gill Pragati Associate Pvt Ltd Head Admin & Security 15 JAN 2014

DISTRIBUTION

CRM Deptt R B Pali – Accounts Deptt Billing Office Admin Supervisor Pragati Associate Project Office One per allottee by mail.