Standards: Issues and Challengesshop.bsigroup.com/upload/events/resources/Facilities management... · Effective Facilities Limited: ... Standards: Issues and Challenges Dave Wilson

Effective Facilities Limited: Improving performance, reducing cost

Standards: Issues and Challenges

Dave Wilson CFM

Steve Maslin RIBA NRAC Director



Do we need Standards in FM?

Facilities Management is:

• a management discipline

• relatively young and immature industry

It is NOT:

• universally understood in terms of scope

• outsourcing

• Standards about buildings and equipment are NOT about FM (or are at best tangential)


Management standards which apply:

• PAS 55 Optimized Management of Physical Assets

• ISO 55001 Asset Management

• ISO 9001 Quality Management

• ISO14001 Environmental Management

• ISO 11000 Collaborative Business Relationships

• prEN37500 Guidance on Outsourcing


The FM set:

• BS EN 15221-1 Terms and definitions • BS EN 15221-2 Guidance on how to prepare FM agreements • BS EN 15221-3 Guidance how to achieve/ensure quality in FM • BS EN 15221-4 Classification and Structures • BS EN 15221-5 Guidance on the development … of processes • BS EN 15221-6 Area and Space Measure • BS EN 15221-7 Guidance on Benchmarking

• BS 8536 Facility management briefing: Code of practice • BS 8572 Procurement of facility-related services • BS 8587: 2012 Guide to facility information management • BS 8210: 2012 Guide to facilities maintenance management • BS 8544 Planned Preventative Maintenance ACOP / FSG 20 plus


Sales to July 2013:


But: no sales in…

Germany

France

Sweden

Austria

Belgium


Is there a problem?

• Are occupiers specifying the FM Standards?

• Are service providers meeting them?

Does anyone really want FM Standards?

If not, then why are we developing more?


Some “FM” standards:


How many of these do you know? • BS 1192 Construction drawing practice.

• BS 1710 Specification for identification of pipelines and services

• BS 18004 Guide to achieving effective occupational health and safety performance

• BS 1876 Specification for automatic flushing cisterns for urinals

• BS 25999 Business continuity management.

• BS 3044 Guide to ergonomics principles in the design and selection of office furniture

• BS 4428 Code of practice for general landscape operations (excluding hard surfaces)

• BS 4737 COP for Intruder alarm systems in buildings.

• BS 4884 Technical manuals. Spec. for presentation of essential information & contents

• BS 4899 Guide to the users’ requirements for technical manuals

• BS 5266 Emergency lighting

• BS 5306 Fire extinguishing installations and equipment on premises.

• BS 5357 Code of practice for installation and application of security glazing

• BS EN 1560 Energy performance of buildings – Overall energy use / definition of ratings


How many of these do you know? • BS EN 527 Office Work tables and desks. Dimensions, safety requirements, Testing

• BS EN 54 Fire detection and fire alarm systems

• BS EN 60598 Luminaires.

• BS EN 62305 Protection against lightning.

• BS EN 671 Fixed fire fighting systems - Hose systems.

• BS EN 694 Fire-fighting hoses - Semi-rigid hoses for fixed systems

• BS EN 795 Protection against falls from height. Anchor devices. Requirements and testing

• BS EN 81 Safety rules for the construction and installation of lifts.

• BS EN 8522 Furniture removal activities - Commercial moving services

• BS EN ISO 11064 Ergonomic design of control centres

• BS EN ISO 17624 Guidelines for noise control in offices … by means of acoustical screens

• BS EN ISO 22000 Food safety - Requirements for any organization in the food chain

• BS EN ISO 9241 Ergonomic requirements for work with visual display terminals (VDTs).

• BS ISO 15686 Buildings and constructed assets - Service life planning.

• PD 156865 Standardized method of life cycle costing for construction procurement

• BS ISO 15686 Buildings and constructed assets - Service life planning - Life cycle costing

• PD CEN/TR 15628 Maintenance - Qualification of Maintenance personnel


• BS 5499 Safety signs, including fire safety signs. Code of practice etc

• BS 5588 Fire precautions in the design, construction and use of buildings.

• BS 56555 Lifts and service lifts.

• BS 5839 Fire detection and alarm systems. COP for design, installation and servicing

• BS 6037 COP for the planning, design, installation and use of permanently installed access equipment

• BS 6150 Painting of buildings - Code of practice

• BS 6173 Specification for installation and maintenance of gas-fired catering appliances

• BS 6180 Barriers in and about buildings - Code of practice

• BS 6262 Glazing for buildings - Codes of practice

• BS 6396 Electrical systems in office furniture and office screens - Specification

• BS 6440 Sanitary installations. Code of practice

• BS 7036 Code of practice for safety at powered doors for pedestrian use.

• BS 7042 Specification for high security intruder alarm systems in buildings

• BS 7255 Code of practice for safe working on lifts

• BS 7370 Grounds maintenance (various).

How many of these do you know?


How many of these do you know? • BS 7499 Static site guarding and mobile patrol services - Code of practice

• BS 7543 Guide to durability of buildings and building elements, products etc.

• BS 7592 Sampling for Legionella bacteria in water systems - Code of practice

• BS 7671 Requirements for electrical installations. IEE Wiring Regulations. 17th edition

• BS 7858 Security screening of individuals employed in a security environment - COP

• BS 7883 COP for design, selection, installation, use & maintenance of anchor devices conforming to BS EN 795

• BS 7958 Closed circuit television (CCTV) - management and operation. Code of practice

• BS 7984 Key holding and response services - Code of practice

• BS 8206 Lighting for buildings. Code of practice for day lighting

• BS 8207 Code of practice for energy efficiency in buildings

• BS 8210 Guide to building maintenance management

• BS 8213 Windows, doors and rooflights. Design for safety in use and during cleaning

• BS 8220 Guide for security of buildings against crime.

• BS 8221 Code of practice for cleaning and surface repair of buildings


How many of these do you know? • BS EN 12056 Gravity drainage systems inside buildings.

• BS EN 12097 Ventilation for buildings - ductwork

• BS EN 12170 Heating systems in buildings

• BS EN 12354 Building acoustics - Estimation of acoustic performance of buildings

• BS EN 12464 Light and lighting - Lighting of work places.

• BS EN 12599 Ventilation for buildings - Test procedures

• BS EN 12845 Fixed fire fighting systems - Automatic sprinkler design, installation and maintenance

• BS EN 13269 Maintenance - Guidance on preparation of maintenance contracts

• BS EN 1335 Office work chair. Determination of dimensions & Safety requirements

• BS EN 13460 Maintenance - Documents for maintenance

• BS EN 13549 Cleaning services - Basic requirements … for quality measuring systems

• BS EN 13565 Fixed fire fighting systems - foam systems. Design, construction and maintenance

• BS EN 13761 Office furniture - Visitors chairs



• BS EN 14336 Heating systems - Installation and commissioning of water based heating

• BS EN 14604 Smoke alarm devices

• BS EN 15004 Fixed fire fighting systems - gas extinguishing systems. Design, installation and maintenance

• BS EN 15193 Energy performance of buildings - energy requirements for lighting

• BS EN 15217 Energy performance of buildings - Methods for expressing energy performance and certification

• BS EN 15459 Energy performance of buildings - Economic evaluation procedure for energy systems in buildings

• BS EN 1838 Lighting applications. Emergency lighting

• BS EN 1869 Fire blankets

• BS EN 1886 Ventilation for buildings - Air handling units - Mechanical performance

• BS EN 31010 Risk management - risk assessment techniques

• BS EN 340 Protective clothing - General requirements



• BS 8300 Design of buildings and their approaches to meet the needs of disabled people

• BS 8418 Installation and remote monitoring of detector activated CCTV systems - COP

• BS 8437 COP for selection, use and maintenance of personal fall protection systems

• BS 8501 Graphical symbols and signs - Public information symbols

• BS 8549 Security consultancy - Code of practice

• BS 9251 Sprinkler systems for residential and domestic occupancies - Code of practice

• BS 9990 Code of practice for non-automatic fire-fighting systems in buildings

• BS 9999 Code of practice for fire safety in the design, management and use of buildings


How many of these do you know? • BS EN 354 Personal protective equipment against falls from a height. Lanyards

• BS EN 355 Personal protective equipment against falls from a height. Energy absorbers

• BS EN 358 Personal equipment for work positioning and prevention of falls from a height - positioning systems

• BS EN 361 Personal protective equipment against falls from a height. Full body harnesses

• BS EN 362 Personal protective equipment against falls from a height. Connectors

• BS EN 363 Personal protective equipment against falls from a height. Fall arrest systems

• BS EN 364 Personal protective equipment against falls from a height. Test methods

• BS EN 365 Personal protective equipment against falls from a height. General requirements for instructions for use

• BS EN 50131 Alarm systems - Intrusion and hold-up systems.

• BS EN 50133 Alarm systems - Access control systems for use in security applications.

• BS EN 50172 Emergency escape lighting systems


Some confusing things happen…

• BS 5864:2004 Waste management in buildings - Code of practice

• BS 5906:2005 Waste management in buildings. Code of practice



So…

If we want to create more Standards

we need to have

a very good reason …


If there were no Standards:


We need to move FM from this ..


To this …


Seeing the wood for trees?

building user design


Lots to Digest?

Yes …. and yet no!



Engage = talk, talk, talk

it’s not what you know its who you know!



Standards = currency of engagement

who you know…know what you want to know!



Why?

design for operability and users


design solution

? management onus

Gold Standard Design Solution?

or Gold Standard Management!


Because:


User Focused

Consultancy

Design Team

Construction Team

Estates Team

HR & FM Team &

Stakeholders

User

Focused

Advice

Operational

Management

Responsibility

!?


Problem:


Why did I get involved? BS 8536 Facility management briefing

Engage

BS 8587 Guide to facility information management

BS 8572 Procurement of facility-related services

To Operate



Otherwise… who gets it in the neck?



Why listen to me?

speaking as an architect:

insist project teams listen to

you and your stakeholders



…and inspire for the benefit of

users and sustainability

= added value



Thanks for listening…

Contact : [email protected] [email protected]


mailto:[email protected]

mailto:[email protected]



My “Road to Damascus” …


But why in FM?

• Established body of experience

• Global growth of industry and discipline

• Need to stop re-inventing the wheel

• Need to focus on Value Add, not routine

• Need to cut operational procurement costs

• Free up management to create and inspire


What do Facility Managers need?

• Structure to the industry / profession / discipline • Commonality on basic activities • Common standards from the supply chain • Perhaps “Guidance” for:

– Checklists and processes – Specifications – Contracts – Pricing models – Performance measurement – Procurement techniques

What would YOU add?


How do we address that?

• Focus on what Occupiers and Service Providers need

= Improved engagement • To create Standards that are:

– Useable

– Used

• Continual development