Standard & Extended Warranty for Business Business Services & Support Overview: Standard Warranty...
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Standard & Extended Warranty for Business Business Services & Support Overview: Standard Warranty Surface devices and all in-box accessories are covered
Standard & Extended Warranty for Business Business Services
& Support Overview: Standard Warranty Surface devices and all
in-box accessories are covered under a limited standard warranty,
including the bundled Surface power supply. Surface accessories
that are sold separately, including video adapters, Touch or Type
Covers and Surface Pens are covered by a the Surface accessory
warranty included in the box at time of purchase. PC mice are
covered for three (3) years under our standard PC Hardware
warranty. The standard warranty covers defects in manufacturing and
failures where there is normal use of the device according to the
product use instructions. Microsoft will replace the Surface device
with a new or refurbished product. There are no same-unit-repair
services at this time. Defective batteries are limited to one
battery replacement during the warranty term, provided the battery
is the original rechargeable unit supplied by Microsoft at time of
initial purchase. Customer induced damage, cosmetic issues,
unauthorized repair, and cracked screens are not covered and may
void the limited warranty. Under any of these scenarios, the
customer may have the option to pay the out of warranty service fee
and obtain an exchange unit, or if the customer has Accidental
Damage Protection for the device, the device may be eligible for an
ADP claim (see below). Severe physical damage and liquid damage are
not covered by the standard warranty and are not replaceable. The
Limited (Standard) Warranty terms and conditions can be found
at:
Slide 2
Return Process Overview Submit Surface service request via
Phone or Web Agent creates Service Order Customer Ships Device
Using Provided Pre-Paid Shipping Options Service Center Processes
Return Device Shipped To Customer Standard Exchange Pre-Paid
Shipping Label provided 3 to 5 Business Days once device received
by Microsoft Service Center 3 to 5 Business Days once device
received by Microsoft Service Center Advanced Exchange** Requires
purchase of Extended Hardware Service Plan 1 to 2 Business Days
once service order submitted Return Box and Label Provided Customer
has 15 business days to return non-functional device Accessory
Replacement 5 to 7 Business Days once service order submitted 5 to
7 Business Days once service order submitted No return required No
advanced shipment available Submit Surface service request via
Phone or Web Agent creates Service Order Device Shipped To Customer
Customer Ships Device Using Provided Pre-Paid Shipping Options
Service Center Processes Return *Standard Warranty and shipping
logistics vary by country ** Advanced shipment varies by country
The following table provides an overview of the limited standard
warranty and extended plan benefits by country. With the exception
of the EU/EFTA countries, customers in non-launch countries will
not be provided exchange services. Customers are entitled to
product support only in countries where Surface is officially
launched. FOR INFORMATIONAL PURPOSES ONLY: For complete details on
the terms, conditions, and exclusions, please refer to the
agreement presented to a customer at the time of purchase. This
information is only for reference purposes, and does not amend or
supersede any language in the official terms and conditions. By
Country Overview Below is an overview of the return process. For
more detailed support information, please go to
www.surface.com/support/business.www.surface.com/support/business
Last updated April 2014