Standard Charted Bankk

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STANDARD CHARTED BANKPakistan (ltd)
http://www.standardchartered.com/pk/personal/home/en/index.htmlhttp://www.standardchartered.com/pk/personal/home/en/index.html


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FINAL PROJECT:

SUBMITTED TO:

MS SHAISTA


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This report compiles main functions department and workings of standard chartered to give a

picture of how the bank is currently operating in Pakistan and how it is providing services to its

customers. Standard Chartered is the largest International bank in Pakistan. The bank has been

Operating in Pakistan for over 140 years when it first established its operation in 1863 in

Karachi. After the acquisition in union Bank in September 2006, the new entity standard

Chartered Bank (Pakistan) limited was incorporated in Pakistan in 30 December 2006 as a

Subsidiary of Standard Chartered PLC. The bank has a network of over 162 branches in

Pakistan. Standard chartered employs a workforce over 9000 employees in its Pakistanoperation.
http://www.standardchartered.com/pk/personal/home/en/index.html


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PROJECT OUTLINE:

The main objective of this activity is to access any branch of STANDARD CHARTED BANK

PAKISTAN LIMITED in Lahore and ask the following information from the Operational

Manager. We have visited the Shadman Branch(119 Shadman LAHORE (Shadman Main

Market) and prepared a report on the concerned contents ofSTANDARD CHARTED BANK

PAKISTAN LIMITED.

The report has the following contents:

Historical background

Introduction

Description of departments:

Functions of bank


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HISTORICAL BACKGROUND: .......................................................................................................................... 1

THE CHARTERED BANK: ............................................................................................................................. 1

THE STANDARD BANK: .............................................................................................................................. 1

INTRODUCTION: ............................................................................................................................................ 2

1. Consumer Banking: ........................................................................................................................... 3

2. Islamic Banking.................................................................................................................................. 33. Priority banking ................................................................................................................................. 3

4. SME Banking: .................................................................................................................................... 4

5. Wholesale Banking ............................................................................................................................ 4

DESCRIPTION OF DEPARTMENTS: ................................................................................................................. 7

HIERARCHY OF IT DEPARTMENT: ............................................................................................................ 10

TARGET MARKET: ........................................................................................................................................ 13

FUNCTIONS OF BANK: ................................................................................................................................. 14

BUSINESS FUNCTIONS: ............................................................................................................................ 15

SPECIALIST FUNCTIONS: .......................................................................................................................... 22


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HISTORICAL BACKGROUND:

The Standard Chartered group was found in 1969 through a

merger of two banks: the Standard Bank of British SouthAfrica founded in 1863 and the Chartered Bank of India,

Australia and China founded in 1853.

Both companies were keen to capitalize on the huge

expansion of trade and to earn the handsome profit to be

made from financing the movement of goods between

Europe, Asia and Africa.

THE CHARTERED BANK:

Founded by James Wilson following the grant of a Royal Charter by Queen Victoria in

1853.

Chartered open its first branch in Mumbai, Kolkata and Shingai in 1858, followed by

Hongkong and Singapore in 1859.

Traditional trade was in cotton from Mumbai, Indigo and tea from Kolkata, rice from

Burma, sugar from java, tobacco from Sumatra, and silk from Yokohama.

Played a major role in the development of trade with the east which followed the opening

of the Suez Canal in 1869 and the extension of telegraph to China in 1871.

THE STANDARD BANK:

Founded in the Cape Province of South Africa in 1862 by John Paterson. Commenced

business in Port Elizabeth in January 1863.

Was prominent in financing in the development of diamond fields of Kimberley from

1867 and later extended its network further north to the new town of Johannesburg when

gold was discovered in 1885.

Expanded in Southern, Central and Eastern Africa and, by 1953 had 600 offices.

THE STANDARD CHARTERED BANK IN PAKISTAN:

Standard Chartered is the largest International bank in Pakistan. The bank has been Operating in

Pakistan for over 140 years when it first established its operation in 1863 in Karachi. After the

acquisition in union Bank in September 2006, the new entity standard Chartered Bank (Pakistan)


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limited was incorporated in Pakistan in 30 December 2006 as a Subsidiary of Standard Chartered

PLC. The bank has a network of over 162 branches in Pakistan. Standard chartered employs a

workforce over 9000 employees in its Pakistan operation.

INTRODUCTION:

Standard Charteredleading the way in Asia, Africa and the Middle East

Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranksamong the top 20 companies in the FTSE-100 by market capitalisation. The London-

headquartered Group has operated for over 150 years in some of the world's most

dynamic markets, leading the way in Asia, Africa and the Middle East. We haveproduced seven years of record income and profit, primarily as a result of organic growth.

Standard Chartered aspires to be the best international bank for its customers across its

markets. The Group earns around 90 per cent of its income and profits in Asia, Africa andthe Middle East, from its Wholesale and Consumer Banking businesses. The Group has

1700 branches and outlets located in 70 countries. The extraordinary growth of its

markets and businesses creates exciting and challenging international careeropportunities.

Leading by example to be the right partner for its stakeholders, the Group is committed tobuilding a sustainable business over the long term and is trusted worldwide for upholding


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high standards of corporate governance, social responsibility, environmental protection

and employee diversity. It employs around 75,000 people, nearly half of whom arewomen. The Group's employees are of 125 nationalities, of which about 70 are

represented in the senior management.

STANDARD CHARTERED BANK PAKISTAN

Standard Chartered Bank (Pakistan) Limited, Pakistan's oldest and

largest foreign bank with over 150 branches in the country. The

Bank is a key player in contributing towards the economic growth

and development of the sixth most populous country in the world.

Standard Chartered is the largest and fastest growing International

Bank in Pakistan. The Bank has been operating in Pakistan since

1863 when it first established its operations in Karachi.

Standard Chartered now employees over 4,000 people and has a

branch network of 132 branches across 29 cities in the country.Standard Chartered core businesses in Pakistan are in Consumer

Banking and Wholesale Banking.

1. Consumer Banking:Consumer Banking (CB) Pakistan employs a customer-focused approach, offering innovative products and services to

meet the needs of Premium, Personal customers and Small and

Medium Enterprises (SME).

2. Islamic BankingIslamic banking is a rapidly growing phenomenon in the

global financial markets. Muslims have always shielded awayfrom conventional banking, as it does not conform to their

religious tenets. The bank is able to fully leverage its

capabilities and product expertise to provide tailor-madesolutions to its valued customers. Standard Chartered Bank,

with an aim to respond to the desire of its customers for Shariah compliant solutions that are

fully differentiated from our conventional financial services, offers Standard Chartered

Saadiq, a wide suite of Islamic solutions, to its customers to meet financial needs withoutcompromising their beliefs and values.

3. Priority bankingWe all have different priority. Introducing a new way of banking that puts a priority on whats

important to you. Through the perfect blend of exceptional services, unique benefits and

expert solutions tailored to help you achieve them.


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4. SME Banking:At Standard Chartered SME Banking, we understand your business is unique. So we've made

it a point to offer solutions that address your specific business needs. From managing your

working capital, aiding business expansion, business protection or increasing your yield.

Choose what we can do for you and your business.5. Wholesale BankingWholesale Banking (WB) Pakistan has a client-focused strategy, providing trade finance,cash management, securities services, foreign exchange and risk management, and corporate

finance solutions.

ACCOMPLISMENTS:

In Pakistan, the Bank has an active community program in place that consists of providingsupport to charities in need in the form of donations of both cash and kind. Over the years, the

Bank has been providing support to both local and international organizations

Standard Chartered Pakistan is the first international bank to get an Islamic Banking license and

to open the first Islamic Banking branch in Pakistan and has been given credit ratings of AAA/

A1+, the highest long-term rating assigned by PACRA to any private sector commercial bank.

The Banks efforts have been recognized by independent and credible authorities; we won "BestForeign Commercial Bank in Pakistan" award by Finance Asia; "Best International Trade Bank

in Pakistan 2009" by Trade Finance Magazine, a publication of Euro money; "Best Foreign

Exchange Provider" Award from the Global Finance Magazine for 2010; Triple A awards for the

'Best Debt House in Pakistan' award by The Asset; "Pakistan Deal of the Year 2009" award bythe Islamic Finance News; 'Awards for Excellence', London 2009, by the Global Custodian;

Consumers Choice Award for being the "Best Credit Card Provider in Pakistan" by theConsumer Association of Pakistan. The Bank is engaged in the banking business as defined in

the Banking Companies Ordinance, 1962

VISION MISSION STATEMENT:

To be the Best Bank in Pakistan, leading the way with superior performance, sustained service

excellence and engaged people.

Standard Chartered Bank Pakistan has memberships in following bodies:

Pakistan Business Council

Pakistan Banks Association

OICCI

Pakistan Institute of Corporate Governance (PICG)

FINANCIAL INFORMATION:


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Total assets With a total asset base of around Rs 356 billion as on 31st December, 2011,

Standard Chartered Bank (Pakistan) Limited (SCBPL) is the third largest mid-sized bank (by the

asset size) after Bank Alfalah and Bank Al-Habib Limited, in Pakistan.

The bank's asset base has registered a CAGR of 7.67 percent during the past five years (CY06-

11). SCBPL is one of the most profitable financial intermediaries in the country, providing a

wide array of banking services, focusing on both retail and wholesale side. This is down to

SCBPL's association with Standard Chartered PLC, which has a strong footing in developing

countries and a healthy financial standing.

SCBPL runs 143 domestic branches and owns three subsidiaries: Standard Chartered Leasing

Ltd, Standard Chartered Modaraba and Standard Chartered Services of Pakistan (Private) Ltd. In

keeping with a growing demand for Shariah-based products, the bank has been increasing its

footprint in the Islamic banking segment, with a network of 15 Islamic banking branches.

Mark-up revenues On the heels of its growing asset base and a higher KIBOR level, the bank'smark-up revenues registered 14 percent growth in CY11 compared to the previous year. The

bank managed to increase its asset base by 11 percent during CY11 to Rs 356 billion as on 31stDecember, 2011, relative to the same period last year.

However, at the same time, the industry's asset base expanded by

15 percent. Following the footsteps of the industry, the bank'sinvestment portfolio reached Rs 104 billion as on 31st

December, 2011, glided 44 percent higher relative to the same

period last year. The growth in appetite for investments lifted thebank's Investment to Deposit ratio (IDR) to 44 percent at the end

of December, 2011, nearly 11 percentage points higher

compared to the same period last year, and around seven

percentage points lower compared to the industry's average IDR.

While SCBPL's advances fell by seven percent during the periodunder review to around Rs 130 billion at the end of December,

2011. Hence, the bank's Advance to deposit ratio (ADR) stood at

55 percent at the end of December, 2011, nearly two percentagepoints higher than the industry's average ADR. Loans and

advances, to customers and financial institutions, accounted for

65 percent of the total mark-up revenues in CY11.

Mark-up expenses Aided by expansion in the deposit base, the bank's mark-up expenses

registered growth. SCBPL's deposit base reached around Rs 236 billion at the end of December,

2011, marking a growth of sevenent relative to the same period last year.

The icing on the cake is that the SCBPL managed to tilt its portfolio towards low cost deposits -

saving and current account, thereby, lifting its CASA ratio by around five percentage points to

83 percent - which is the highest level in the local banking industry- at the end of December

2011. The average CASA ratio for the group of 10 mid-sized banks stood at around 62 percent as

on 31st December, 2011.

Net interest income Thriving on a pool of low cost deposit base, along with expansion in mark-


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up revenues, the bank's net interest income accrued a gain of around 19 percent in CY11. The

gross spread ratio stood at 64 percent in CY11, nearly 2.4 percentage points higher than last year.Higher gross spread ratio indicates improvement in margins. The bank's gross spread ratio is the

highest among the group of 10 mid-sized banks, with the group's average gross spared ratio at

around 39 percent in CY11.

Non mark-up income and expenses Income from non-core banking activities stayed close to the

last year's level. Hence, contribution of non mark-up income in the total operatingincome reduced to 23 percent in CY11, from 26 percent in the last year.

The good part is that in the face of higher inflationary pressure, the bank

managed to check growth in non mark-up expenses.

This is largely down to cost cutting measure adopted

by the bank. This also resulted in closure of fewbranches, given that the bank's branch

network fell to 143 branches at the

end of CY11, from 162 branches at the

end of CY10. Currently, banks areeither reallocating or closing branches in areas

where two or more branches are located in close vicinity toimprove utilization of existing infrastructure. Healthy margins,coupled with cost efficiency, repatriated the bank with higher

operating income to expense ratio. The operating income to expense ratio

improved to 1.93 in CY11, from 1.74 in CY10.

Non-performing loans The only discordant note was increase in non-performing loans- reachedaround Rs 25.6 billion at the end of CY11, registering a growth of 16 percent relative to the same

period last year. This along with slight decrease in gross advances hauled up the SCBPL's

infection ratio by three percentage points to 17 percent at the end of CY11. The bankingindustry's (all banks) NPLs grew by 11 percent during CY11 to Rs 607 billion at the end ofCY11. However, higher provisioning expense lifted the bank's coverage ratio improved by one

percentage points to 86 percent at the end of CY11.

Profitability The bank outdid large banks on profitability growth. On the back of improvement

in core income, coupled with lower administrative expenses, the bank's bottom-line summed to

Rs 5.4 billion in CY11, marking a growth of 51 percent compared to the previous year.

Outlook Pacra has maintained the long-term and short-term ratings of SCBPL at "AAA" and"A1+", respectively. This reflects SCBPL's association with a financially sound and reputed

international bank - Standard Chartered Bank PLC. "The ratings are dependent on the

management's ability to foster the bank's relative positioning in the sector with prudent controlover the associated risks. Meanwhile, insulating the bank from any material deterioration in assetquality, in turn, impacting its performance would remain challenging," according to the rating

agency.


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DESCRIPTION OF DEPARTMENTS:

The description of each department is given in detail below:

1. BUSINESSINTELLIGENCEUNIT(BIU):

The business intelligence unit (BIU) department provides valuable information to the

bank regarding to the new products. BIU gives detailed analysis of any product data

provided by Information technology department.

STANDARD CHARTED BANK PAKISTAN (LIMITED)

BUSINESSINTELLIGENE

UNIT

(BIU)

LEGAL

COMPLIANCE

CREDIT

AND

COLLLECTION

PHONE

BANKING

FINANCE

DEPARTMENT

COMPLAINT

MANAGEMENTHR

DEPARTMENT

INFORMATION

TECHNOLOGY
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2. LEGAL&COMPLIANCE:

The legal and compliance department is playing a very important role in this

organization. The department is responsible for all the legal work of the bank. They have

to make sure whether everything is going according to the government policies and

whether or not the organization is following all the rules of STATE BANK OF

PAKISTAN.

3. CREDIT & COLLECTIONS:

The department is very vital in its functionality. Thats

the reason why Standard Chartered pays so

much importance to it. The department

performs several important functions for

the organization. Some of them are:

Loans Sanction

Loans Recovery & Collection.

PHONE BANKING:Another consumer banking department

which is solely responsible for phone

banking issues and at the same time they

have to make sure the user is having the samelevel of personalized services that would expect in

branches.

COMPLAINT MANAGEMENT:Complaint management department is responsible for complaints received from customer

via Phone, Email, Web and providing them support on timely manners.

FINANCE DEPARTMENT:

The department is very vital in its functionality. Thats the reason why Standard

Chartered pays so much importance to it. The department performs several important

functions for the organization. Some of them are:

Financial Forecasting

Capital Budgeting


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Credit Management

HR DEPARTMENT:The HR department is mainly concerned with recruiting, training, and developing thesuitable personnel who best serve the objectives of bank.

IT IN STANDARD CHARTERED BANK:Even though this department works at the

back end still customers are never aware of

whether IT department people exist in

SCB or not. IT has a very important role

to play. As it is this department that

comes up with all the latest upgrades to

the system to make it more efficient and

effective

As IT is playing a vital role in this

organization, the bank has state of the art IT

infrastructure which is working24/7 to ensure

that everything is running smoothly and the bank

systems are not exposed to the outside world. IT

Department itself is a huge department in Standard Charted

bank, having many sub departments under its area. The IT department provides services,support to other departments as well as also acting as a backbone of the Core banking

system of Standard Chartered Bank. In broader terms the IT department is in charge of:

All Communications throughout the branches & data centers, which includes Voice,

Data, Fax, Wireless mediums.

Monitoring the services of existing applications running inside the organization.

Monitoring of Critical applications which need 99% uptime.

Providing service to on production applications

Networks and other connectivity mediums

Security of existing & new applications

Security of networks

In-house security issues


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HIERARCHY OF IT DEPARTMENT:

The hierarchy of IT department is explained as under:

I. Networks & Communications:The department is responsible for managing all the network and communication that took

place inside the bank which includes Internet, Intranet, Extranet, Voice, Fax services. The

core responsibilities of this department is

Managing existing data network.

Managing the voice network.

Managing the Fax network.

II. Service Management:The department is responsible for providing services to the new as well as existing

applications running inside the organization. The department is also responsible for

monitoring the application uptime and providing maximum uptime to the critical

applications to avoid any financial & service loss and assigning the privileges to the

employees.

III. Security & Risk:The department is responsible for all the security issues that could happen in the existing

system which includes Internet Banking securities, network securities, external & local

access etc.

ITDEPARTMENT

NETWORK

AND

COMMUNICATION

SERVICE

MANAGEMENT

SECURITY

AND

RISK

TECHNICALSUPPORTSERVICES


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IV. Technical Support Services:The department is responsible for all the hardwares that are placed inside the

organization; they provide support and services to any kind of hardware issues from a

single desktop pc to their servers.

Other Departments of Standard Chartered Bank:

There are various departments in this bank due to the wide range of services that it offers to its

clients. Each dept. serves a very important role in making the difference between a satisfied and

a dis-satisfied customer. These departments exist in some branches of SCB. The major

departments are:

PERSONAL FINANCIAL SERVICES DEPARTMENT:

This department basically consists of 4 Personal Financial Consultants (PFCs) who have

the task giving all sorts of financial services to the client. They can be asked for

information about any product of the bank or any advice to help in reaching the best

decision by the customer. It is basically there job to assist the customer in any way

possible. Their task also includes opening all types of accounts and letting customers

know of the best-suited option for them.

CORPORATE DEPARTMENT:

This department mainly dealt with all matters related to corporate accounts. By corporate

accounts refer to all the companies that have opened accounts of their entire staff with

SCB. Management of these accounts is done in this separate department of SCB. Other

than management this department also has to achieve a certain target of getting a certain

number of corporate arrangements to make this banks corporate customer base stronger.

SCB has corporate accounts of US Embassy, Australian High Commission etc.


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CASH MANAGEMENT AND REMITTANCES:

This department is mainly concerned with the most critical and nerve wracking work in

the entire bank. This department includes the management of all cash related activities

and therefore also includes the tellers and all activities related to withdrawals or depositsby customers. The management of funds and the transfer of money within the bank is

also managed by this department and the additional services that this department

performs are money transfers, issuing new check books, making drafts etc.

CREDIT CARD DEPARTMENT:

This department is basically concerned with all functions related to the credit cards of

SCB. There is a Visa card and a Gold card that is being offered by SCB. Getting

customers to buy these cards and also satisfying customers who have previously got this

card is the major function of this department however the department also manages itsown collections of bad debts or people who pay late. So it is a relatively self-sufficient

department that covers an entire product of SCB.

TELEMARKETING:

Telemarketing, as the word signifies refers to the process of marketing the products and

services on telephones. The department vested with this responsibility has been placed at

SCB, Mall Branch, Lahore. The department is responsible to call various target

customers, generally the well-known businessmen and industrialists and to convince

them to take the benefits of the world class portfolio of products and services offered at

SCB.

AUTO LOANS:

This department basically deals with all SCB Car financing loans. This dept. also has a

fully equipped sales team like the Personal loan department and it is their job to get

customers to finance their cars through SCB. This department provides the loan for

owing the car of ones liking by selecting the monthly payment plan suitable for the

current earning patterns of the borrower.

GOVERNMENT SECURITIRS DEPARTMENT:

There is a Government office in Standard Chartered Bank where sale and purchase of

government securities takes place. There are two types of securities dealt in by the bank:

Special Saving Certificates (SSCs)


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Defense Saving Certificates (DSCs)

TARGET MARKET:

The Bank target market comprises of both Consumer and Wholesale banking customers.

The Consumer Bank provides credit cards, personal loans, mortgages, priority banking,

investment advisory services, personal investment, insurance, rental services, retail FX

products deposit taking activity and wealth management services to individuals and

medium sized businesses.

The Wholesale Bank provides services to multinational, regional and domestic corporate

and institutional clients in trade finance, cash management, custody, lending, foreign

exchange, structured finance, electronic banking, interest rate management and debtcapital market.

IN PAKISTAN:

The Group comprises of Standard Chartered Bank and Standard Chartered Grind lays Bank, the

largest foreign banking group in the country, with a collective experience of 270 years in

Pakistan alone.

The bank with its long heritage of nearly 150 years is capable to change with time,

offering quality products by means that are convenient to the potential customers.

The bank has currently 21 online branches across Pakistan in all the four provinces and

eight major cities which ensure that the services are being performed quickly and

efficiently.

CONSUMERBANK

WHOLE SALEBANK


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There are 6 branches (two of Standard Chartered Grindlays Bank and four of Standard

Chartered Bank) in Lahore, offering unmatched services to its customers.

The bank head office capital account stands at Rs. 2,521.236 millions where as its

reserves and unremitted profits aggregate at Rs. 618.691 millions as on 31st Dec. 2001.

The bank recorded an increase of 20% in the deposit holdings in the financial year 2001.

First Grindlays Modarba, the pioneer and the largest leasing entity, has been introduced

by Standard Chartered Bank (a foreign bank) in the industry and this is the only Modarba

in Pakistan with an external credit rating of A2.

FUNCTIONS OF BANK:

Standard Chartered Bank (Pakistan) Limited is currently performing following functions

and providing following services:

Credit Cards

Mortgages

Personal Loans

Auto Loans

Deposit accounts

Wealth management products

Foreign Exchange

Spot and Forward

Asset &Liability management

Internet rate / Liquidity management

Short term loans/ deposits

Economics Research and Analysis

Customer Risk ManagementNon deliverable forwards

FX option

Interest rate derivatives

Interest rate swaps

Cross currency swaps


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FRAs

Interest rate options

Financial engineering

SPECIALIST FUNCTIONS:The specialist functions include the following:

Compliance

Corporate Affairs

Corporate Real Estate Services

Corporate Secretariat

Finance

Group Internal Audit

Human Resources

Risk

BUSINESS FUNCTIONS:

1. ISLAMIC BANKING Islamic banking sadiq

international banking

wholesale banking

prioritybanking

personalbanking

SME banking

islamicbanking


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Deposits

Cards

Takaful

Investment

2. PERSONAL BANKING Insurance

Investment

Loans and mortgages

Debit and credit cards

Account deposits

3. PRIORITY BANKINGCustomized benefits tailored to suit customers unique individual needs.As a Priority Banking customer, standard chartered provides the advantage of enjoying

customized benefits that recognize customers relationship with them and have been tailored to

suit customers individual needs.

Privileged Pricing

As financial partner, standard chartered offer customers the best value on customers product

needs with our privileged pricing.Pricing privileges include:

Special fee waivers and / or discounts on customers routine banking transactions and

services Specialpricing for customers deposits

Free international fund transfers

Free worldwide ATM network

Higher cash withdrawal limit with customers Platinum Debit Card

Global foreign exchange discount at Travelex

Preferential foreign exchange rates

No annual fee will be charged for Priority Banking customers on Credit Cards

Household Recognition and Family Benefits

Standard chartered know customers family is customers greatest asset, so they have also madethem their priority. Its their way of ensuring a total banking relationship for customers.

Concierge ServicesStandard Chartered Concierge Services are offered exclusively to Platinum Debit and Credit

cardholders. Their team will make sure that customers no longer have to worry about the little


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things.

Priority Banking Concierge Services are available 24 hours a day, seven days

Rent a car booking service.

Road side assistance for customers convenience.

Flower delivery service to keep customers connected to customers loved ones. Visa processing and flight booking services through our dedicated travel desk.

Packaged tour booking for customers comfort and leisure.

Airport meets and greets service so customers always get a warm welcome.

Partner DiscountsAs a Priority Banking customer, standard chartered offer a vast range of partner discounts that

provide an unmatched quality of services and customized benefits tailored to meet the lifestyle

needs. Our range of Platinum Cards offer exclusive perks

such as discounts at high end retailers, free giveaways,travel facilities and much more.

PRIORITY SOLUTIONS INVOLVE:

Convenient Banking Solutions

Benefits of a range of banking account solutions that

provide customers with full transactional capabilities andspecial pricing privileges.

World-Class Wealth SolutionsWith our Priority Standard chartered wealth Management

programmes, standard chartered bring to customers:

A vast network of qualified wealth specialists

The ability to design and source products based on

customers needs

Need assessment via state of the art Customer

Investment Profiling Solutions (CIPS)

Standard chartered offer the best products to meet

customers financial needs and achieve customers

goals

Convenient Card SolutionsAs a priority banking customer, customers have access to

a vast range of debit and credit card solutions designed toprovide customers with unmatched transactional

convenience and a vast range of privileges that befit customers Priority status. CustomersPlatinum Debit or Credit Card is customers gateway toexclusive discounts through

our merchant alliances program and to our 24 hours concierge service specially designed to

meet customers needs.


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LENDING SOLUTIONS

Priority Lending

As part of customers Priority relationship, standard chartered have developed an array ofpremium lending facilities readily available to customers. Priority lending solutions have been

designed based entirely on customers financing needs and expectations.

Priority Credit Cards

The Priority Credit Card product suite offers customers award winning Credit Cards equipped

with the best in class reward solutions and unmatched propositions. The VISA Platinum CreditCard, Standard Chartered VISA PIA Co-Brand Platinum Credit Card and the MasterCard

Titanium Credit Card all provide impeccable features that cater to all customers transactionalneeds in Pakistan and across the globe. For more details, please see the Convenient CardSolutions section of this website.

Priority Mortgage

Whether customers would like to purchase customers dream home or upgrade customersexisting residence, Priority lending solutions are there to facilitate customers in obtaining the

right financing to make this dream come true. Allow customers Priority relationship to work

wonders by fast tracking customers applications and providing customers benefits on fees and

charges (as per the Priority schedule of charges).

Priority Auto Leasing

Priority lending solutions also give customers the convenient option of auto leasing. Whether

customers have customers eye on the newest model of customers favorite car or would like to

own the luxury car of customers choice, Priority Auto Leasing will make customers purchasequick and seamless. For more details, please consult with customers Priority Relationship

Manager.


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Priority Personal Loans

To cater to customers liquidity requirements, Priority Lending solutions are equipped with two

variants of personal financing. The Personal Installment Loan facility has been developed tocater to a onetime expense that customers would like to repay over a specified tenure. Revolving

Credit (revolving finance facility) is an evergreen loan designed to cater to customers daily cash

needs, as and when needed.

BUSINESS SOLUTIONS

SME Banking

Enjoy the right support to help customers business reach its maximum potential. Our SME

Banking team offers a one-stop financial solution bringing accessibility, affordability and

efficiency to customers business banking requirements.

Employee banking programme

Standard chartered also understand how important customers employees are to the success ofcustomers business. Thats why our Employee Banking programme gives customers a complete

banking package, customized to customers organization and customers employees needs.

Through the Employee Banking programme, customers and customers employees will enjoybanking convenience and a dynamic approach to help customers business grow.

Islamic Financial Solutions

If banking in line with customers Islamic principles is customers priority, standard charteredoffer customers Standard Chartered Saadiq - a complete range of Shariah compliant solutions

delivered with international levels of quality and service. Our dedicated Islamic Banking teamcombines Shariah expertise with strong business acumen to offer customers a wide range of

Shariah compliant financial products based on Islamic values.

Saadiq Accounts

When customers deposit customers funds in Standard Chartered Saadiq accounts, customers can

be sure that customers funds will only be used in a Shariah compliant manner. Standardchartered offer a flexible range of bank accounts for customers to carry out customers dailybanking needs, choose from the Saadiq current and savings product suite.

Saadiq Term Deposit

Standard Chartered Saadiq offers Term Deposit account that offers competitive profits on

customers investments without compromising customers religious beliefs.

Saadiq VISA Credit Card


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Standard chartered are pleased to introduce Saadiq VISA Credit Cards - Pakistans first riba-free,Shariah compliant Credit Card, which combines the international acceptability of VISA with

worldwide reliability and excellent service.

Saadiq Home Finance

Should customers wish to buy a house or transfer customers existing home finance, customers

can do this with Saadiq Home Finance.

Takaful Solutions

Now customers can save and protect customers familys future with a Takaful plan that is

compliant to customers beliefs and principles.

4.

INTERNATIONAL BANKING SERVICEInternational recognition for customers and customers familyWhen customers qualify as a Priority Banking customer in

one country, customers status will extend across the Standard

Chartered Bank global network. This will allow customers to

enjoy the privileges offered by that country. Whats more,customers family can also enjoy the same recognition,

whether they are living with customers at home or overseas.

Designated Priority Banking Centers Worldwide

A warm welcome awaits customers and customers family at

more than 200 Priority Banking Centers across Asia, Africaand the Middle East.

Present customers Priority Banking cards at these centers andcustomers will receive:

Our exclusive Priority Banking lounge facilities

Local and offshore banking information upon request

Global LinkOne Click Access to Customers Worldwide AccountsGlobal Link online banking feature instantly allows customers to have a consolidated view of all

customers Standard Chartered Bank accounts even if customers accounts are in differentcountries.

Free International Fund Transfers

Complimentary international fund transfers at our branches when transferring money.


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Free Worldwide Debit Card Network

Customers Standard Chartered Bank Debit Card is customers passport to financial convenience

as customers can access customers accounts and makes cash withdrawals free of charge at

Standard Chartered Bank ATMs worldwide.

Emergency Cash ServicesUnexpected accidents like losing customers wallet can be most inconvenient but not ifcustomers are a Priority Banking customer holding a USD account with us. With a simple call to

our contact centre standard chartered can arrange for emergency cash to be delivered to any ofour Priority Banking Centers worldwide

Global Foreign Exchange Discounts at Travelex

Present customers Priority Banking card and customers will receive special discounts on foreignexchange at Travelex outlets at over 740 locations across 20 countries.

5.

WHOLESALINGStandard Chartereds Wholesale Banking business is here for

corporate and institutional clients for the long run. Spanning more

than 70 countries, we provide a wide range of solutions to facilitate

commerce and finance across some of the fastest growing markets

and trade corridors in todays global economy.

Cross Border Network

One of the strongest advantages standard chartered offer our clientsis the ability to facilitate trade and investment across some of the

fastest growing markets in todays global economy.

Client Philosophy

Standard chartered want to deliver to our clients truly superiorserviceeverywhere and all the time - making them proud to have

us as their banking partner.

Sustainability

Standard chartered are focused on building a sustainable business

and creating long-term value for our clients, investors and society asa whole.

6. SME BANKINGAchieve greater success for customers business

At Standard Chartered SME Banking, we understand customers business is unique. So we've


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made it a point to offer solutions that address customers specific business needs. From managing

customers working capital, aiding business expansion, business protection or increasing

customers yield. Choose what we can do for customers and customers business.

Working Capital

Manage customers cash flow efficiently. Our full suites of transactional services are available to

assist customers in managing customers business cash flow with greater ease and convenience.

Business Expansion

Be ready to seize the business expansion opportunities that come customers way with our host

of speedy services and lending solutions that fund customers growth.

Business Protection

Protect customers business from the unpredictable. Our comprehensive range of risk

management strategies can protect customers bottom line from the unexpected.

Yield Enhancement

Grow customers surplus cash and maximize potential returns through various investment

services such as structured deposit, foreign currency or yield-enhancing products.

GROUP TECHNOLOGY & OPERATIONS:

As the second largest group in the Bank, Group Technology & Operations (GTO) is the key to

the Bank's success. GTO lays the foundation for growth across all businesses and functions by

making the Bank as stable and efficient as it can be today, while building a scalable model with

the right systems and people to respond to the challenges of tomorrow.

SPECIALIST FUNCTIONS:

Our customer and client facing teams couldn't do their jobs without the support of our Specialist

Functions. They provide the infrastructure critical to our day-to-day business, and the expertise

needed to shape the future of the Bank.
http://www.standardchartered.com/pk/sme/working-capital/en/index.htmlhttp://www.standardchartered.com/pk/sme/business-expansion/en/index.htmlhttp://www.standardchartered.com/pk/sme/business-protection/en/index.htmlhttp://www.standardchartered.com/pk/sme/yield-enhancement/en/index.htmlhttp://www.standardchartered.com/pk/sme/yield-enhancement/en/index.htmlhttp://www.standardchartered.com/pk/sme/business-protection/en/index.htmlhttp://www.standardchartered.com/pk/sme/business-expansion/en/index.htmlhttp://www.standardchartered.com/pk/sme/working-capital/en/index.htmlhttp://www.standardchartered.com/pk/personal/home/en/index.html

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