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ITSC Services for
Faculty and StaffAUGUST 2020
ITSC Service Counter
Location:
MB203, Patrick Lee Wan Keung
Academic Building
Opening hours:
Monday to Friday
8:30am - 6:30pm
Closed on Saturdays, Sundays
and public holidays
ITSC Helpdesk (1)
Log in “myLingnan Portal”, select “IT Corner” and click “ITSC Helpdesk”.
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ITSC Helpdesk (2)
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Submit an Incident
Ticket
Request a
Service
View Incident Tickets
and Requests
LU Mobile (1)
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In App Store or Google Play
Search: lumobile
For more information:
https://www.ln.edu.hk/itsc/services/mobile/lu
-mobile
LU Mobile (2)
LU Mobile is available for Guest, Student, Staff, and Alumni
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LU Mobile (3)
Switching to Different Role
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Knowing the System
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Login to the Campus Network (1)
Turn on the PC and monitor
Press a key on your keyboard or
click the mouse
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Login to the Campus Network (2)
If you have ever logged to
the computer
Click you name at lower left
hand corner
Enter your Lingnan Password
To login with a different
user
Click “Other User”
Enter your Lingnan
username and password as
“User name” and “Password”
respectively
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myLingnan Portal (1)
What is an myLingnan Portal ?
It is a Web Solution integrated with Banner and other online services
It provides a single sign-on solution for most University systems, such
as:
Email, Degree Works, Departmental intranets, Banner and Moodle etc ...
Login via the Lingnan University homepage or direct link at:
http://myportal.ln.edu.hk with your Lingnan University username and
password
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myLingnan Portal (2)
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myLingnan Portal (3)
Enter your Lingnan username and
password
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myLingnan Portal (4)
After successful login, you will be able to access the University Portal
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Change Your Password (1)
1. Login to Portal
2. IT Corner
3. Change Your Password
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Change Your Password (2)
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Enter the verification
code
Enter your Lingnan
Username
Change Your Password (3)
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Change Your Password (4)
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Enter your
current password
Change Your Password (5)
The last 3 passwords used must not
be re-used
An account shall be locked after
multiple failed attempts
Enter new password
twice and press
“Confirm”
Email Services
Email client software currently used and supported
Provided by Microsoft Office 365
Desktop: Microsoft Outlook 2016
iOS/Android: Microsoft Outlook
Auto-setup: by just inputting email address and password
Email quota for Staff: 50 GB
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Using Your Email
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Enter your email
address and password
here
http://webmail.ln.edu.hk
Check your Email Quota
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Your current mailbox usage
Settings > Mail > General > My account > Mailbox usage
Email Alias (1)
An alternate email address associated to one’s email account
Emails sent to / from the email alias are referring to the one’s actual email
address
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Email Alias (2)
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Log in "myLingnan Portal", select “IT Corner” and click “Apply for Email Alias”
Network File Service
What is the network file service ?
Enable you to store and retrieve data/files over the campus network
Quota for staff member: 500 MB
After you log in, you will be able to…
save and retrieve files on your personal network disk storage (H: drive)
access your departmental shared disk storage (S: drive)
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Microsoft OneDrive & Office365 ProPlus
OneDrive: 1 TB cloud storage (includes 50GB email storage)
Office365 ProPlus: Full version of MS Office for Windows, macOS, Apple
iOS, Android and Windows Phone are available for offline use. Up to 5
machines (PC or Mac) + 5 mobile devices (iOS device, Android device and
Windows Phone) are allowed
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https://office365.LN.edu.hk
Banner Services
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What is Banner?
A set of administrative software applications developed specifically
for higher education.
Highly integrated system with a common shared Oracle database for
all applications.
It covers the needs of…
Student
Alumni
Finance
Personnel
Payroll
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Banner Faculty and Advisor Self Service
A web-based interface where staff can…
view class schedules and class lists
enter final grades and view grade distribution statistics
send emails to a class of students
view a student’s information
access a student’s web transcript
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Banner Services
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Choose a link here to
access a Banner web
service
Or use the handy shortcuts to access a
specific menu item on Banner Services
Click on ‘Employee’ to access
the Banner system
Degree Works
Degree Works is an advising tool to serve as course planning and advising for
students and advisors and as a degree auditing tool.
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Click on the link to
access Degree Works
Banner Tools
An ITSC developed system to assist you to…
View, print & download a “class list to an Excel file”
Calculate final grades using an Excel file
Upload final grades back into the Banner system
View final grade distribution statistics and generate a final grades copy
Merge different class sections into one virtual course
Authorise others to view your class list and process final grades
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Course Teaching and Learning Evaluation
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Click on CTLE to view the course
teaching and learning evaluation
policy and guidelines, plus
evaluation results
Course Teaching and Learning Evaluation (2)
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To view policy and guidelines, including some
sample documents
To view course teaching and
learning evaluation results
To conduct online course teaching and
learning evaluation
The Moodle e-Learning System
Provide a platform for interactive learning to bring instructors and students
together in a virtual classroom
Moodle Information for Instructors:
http://www.ln.edu.hk/moodle/information-for-staff
TLC for Course Design and Training, email: [email protected]
Merge Course System:
1. Login to myLingnan Portal
2. Academics
3. Moodle Merge Course System
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Network Services
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WiFi Service
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Provides almost 100% coverage across
the campus
IEEE 802.11a/b/g/n/ac compliant
wireless LAN
Authenticate with your Lingnan
University username and password,
using the SSID name: LU, LU-
Advanced
Recommend to use LU-Advanced on
supported devices
Telephone Services
Lingnan University uses a CISCO
IP telephone system
Access code for dialing to the
public Tel. no. is ‘9’
Access number for voice mail is
2616 7220
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Softphone Services
A software that allows your
PC/Laptop to be used as a
normal telephone over data
network
User registration is required
Allows you to make calls back
to Hong Kong from anywhere in
the world
Connected to the Lingnan
University network by a Virtual
Private Network (VPN) is
required
https://staffvpn.ln.edu.hk40
User Guides and Information
WiFi
http://www.ln.edu.hk/itsc/services/network/wireless-connection
IP Phones
http://www.ln.edu.hk/itsc/services/telephone/campus-telephone-ip-
phone
SSLVPN
http://www.ln.edu.hk/itsc/services/network/vpn-connection
Softphone
http://www.ln.edu.hk/itsc/services/telephone/softphone
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Multimedia and AV Services
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AV Equipment in Teaching Venues
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Audio Visual (AV) equipment is
available in all teaching venues,
includes:
Common Control User Interface
Desktop computer
Projection system
Sound system
Wireless microphone system
Visualizer and Blu-ray player,
etc.
AV Equipment On-loan Services
A wide range of audio visual (AV)
equipment is available from
ITSC for on-loan purposes:
Portable PA
Notebook computer
Wireless microphone
Wireless presenter
TV set
Digital video camcorder
Camera tripod
Portable visualizer, etc. 44
AV Equipment in Multimedia Booth
Audio Visual (AV) equipment is
also available for staff
multimedia productions
Located in the Multimedia
Booth, 1/F Library:
Photo editing
Video editing
Audio editing
Graphical production, etc.
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Briefing Session of Using AV Equipment
in Classrooms
ITSC can arrange briefing session
for using the audio visual (AV)
equipment in classrooms.
Please contact ITSC Hotline at
2616-7995 or email to
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Multimedia and AV Services
Latest information
Teaching Venues
https://www.ln.edu.hk/itsc/services/multimedia-and-av-
services/teaching-venues
Equipment On-loan Services
https://www.ln.edu.hk/itsc/services/multimedia-and-av-services/av-
equipment-on-loan-services
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Information Security (IS)
Two Factor Authentication
(2FA)
Two-Factor Authentication (2FA) is an important component in
Information Security. 2FA adds an additional layer of security
protection to the authentication process by making it harder for
attackers to gain access to a person's online account.
To enhance the protection of staff and students’ personal data and
tighten the information security of the University, Lingnan University
has implemented the 2FA solution.
Please watch this video for understanding what is 2FA:
Why 2FA? [Video]
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How 2FA works
An additional authentication process in addition to your existing
username and password login to ensure no third party, but yourself
only can access the critical services
A personal iOS/Android device required
By pairing the device with a 2FA mobile app, it will allow you to receive
push notifications for easy, one-tap authentication
Prior registration required
Please watch the video guide for the registration process:
Registration and Use of 2FA. [Video]
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Four Ws of 2FA
Why?
To enhance the protection of staff and student’s account
Protect from Cyber Attacks and identity stolen
Who?
All staff and students
When?
Registration during activating your Lingnan account
Where
When accessing critical services in hostels (wired connection) or outside
campus
e.g. myLingnan Portal, Webmail, Virtual Private Network (VPN)
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2FA Registration (1)
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Click to start
registration!
https://2fa.ln.edu.hk
Or Browse this
website
2FA Registration (2) Following on screen instructions to complete registration
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Policies and Guidelines
Policies & Guidelines:
https://www.ln.edu.hk/itsc/policies-and-guidelines/information-security-
policy
Policies and Regulations cover:
Banner System Access and Security Policy
Change Management Policy
Cloud Security Policy
Cryptography and Data Transmission Policy
Data Access Guidelines for BI System
Information Security Policies
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Information Security Awareness (1)
ITSC NEVER asks for your password or any other personal information via email
Login to Lingnan systems from Lingnan webpage
Avoid to input your username & password via public/untrusted computers or networks
Regularly change your password
Account will be locked after multiple failed attempts
Use data encryption and secure devices/media to protect your data where necessary
Delete any sensitive data immediately after use if you must copy it to the USB storage
device
Always consult ITSC Helpdesk when in doubt about suspicious links and attachments
Report any potential security incident to ITSC Helpdesk at 2616-7995 or email to
Information Security Awareness (1)
Secure your password
DO NOT disclose to anyone
ITSC NEVER asks your password
Do not store passwords in any physical location or on any mobile device without
encryption or password protection
Avoid to input your username & password via public/untrusted computers or
networks
Aware shoulder surfing
Regularly change your password
Use a strong password consist of at least 8 characters with a combination of UPPER
or lowercase alphabetic and at least one numeric character
Unable to use last three password history
Account will be locked after multiple failed attempts56
Information Security Awareness (2)
Avoid data/personal data leakage through the Internet
DO NOT visit any suspicious websites
DO NOT download any unknown software or media files
DO NOT OPEN any URLs on suspicious emails (it may be “phishing emails”)
DO NOT OPEN any suspicious emails
ITSC NEVER asks for your password or any other personal information
via email
Login to Lingnan systems from Lingnan webpage
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Information Security Awareness (2)
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Please DO NOT click the
link, URL or attachment
which is embedded in
suspicious email
message.It may be “phishing emails”)
Information Security Awareness (4)
Avoid data/personal data leakage from storage media
DO NOT leave storage media unattended in public areas
Keep the storage media in a secure place (with lock and key) when not in
use
DO NOT rely on USB storage device to store sensitive data
Use data encryption and secure devices/media to protect your data where
necessary
Delete any sensitive data immediately after use if you must copy it to the
USB storage device
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Information Security Awareness (5)
Avoid data/personal data leakage from personal computers
Protect your personal computer
Install and enable anti-virus and anti-spyware software
Install and enable a personal firewall
Regularly apply latest patches for your operation system
Always consult ITSC Helpdesk when in doubt about suspicious links and
attachments
Report any potential security incident to ITSC Helpdesk at 2616-7995 or email
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Information Security Awareness (6)
Aware social engineering activities
Always remember to lock/ logoff when you are away your computer
Disconnect from unused network connections
CAUTION while accessing free wireless network and using Virtual Private
Network (VPN)
DO NOT setup any unauthorized server/network equipment on the campus
network
DO NOT leave your computer unattended
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Information Security Awareness (7)
Safety tips for using public/untrusted computer & network
DO NOT use the "Remember My ID" in the browser
DO NOT enable the password auto-complete/remember password feature
Remember to "Logout" from any system used
Clean up the browser's cache
DO NOT trust the bookmarks of the browser, always key in the URL by yourself
Avoid to conduct financial transactions
Prevent to fill in any personal information on public computers or networks
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Copyright Issues
Intellectual Property
You need to understand software piracy and intellectual property issues.
Please see
https://www.ln.edu.hk/staff/policies-and-guidelines/intellectual-property
Scope
General: Copyright Ordinance 2001
Copyright in Education
Legal Computer Software in Lingnan University
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Copyright Issues
Some Protection of Copyright Tips
DO NOT use university facilities to upload or download any copyright
software or media files
DO NOT share any copyrighted material using P2P (peer-to-peer) software
applications, such as BT (Bit Torrent)
CONTACT ITSC on ext 7995 if you find any material on the University
network or computers, that you think may violate copyright
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Online Teaching (1)
Supported Software:
Zoom
https://www.ln.edu.hk/itsc/services/learning-and-teaching-services/zoom
MS Teams
https://www.ln.edu.hk/itsc/services/learning-and-teaching-services/msteams
Panopto
https://www.ln.edu.hk/itsc/services/learning-and-teaching-services/online-video-platform-panopto
Webcam in Teaching Venues:
Classrooms in LKK (Leung Kau Kui Building) and WYL (Dorothy Y.L. Wong Building)
https://www.ln.edu.hk/itsc/services/it-facilities/classrooms-with-webcam
HD Webcam for On Loan
Webcams are available for on loan for one semester
Submit Service Request (Equipment On Loan -> USB Webcam On Loan for Online Teaching)
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Online Teaching (2)
Mainland China VPN service:
A dedicated 100Mbps VPN service between the University and Mainland China has be established to provide higher speed Internet connections for students residing in Mainland China
Smart Classroom
LBY G06 has been transformed into a smart classroom, equipped with an 80-inch LEDTV in the front of the classroom, a 65-inch LEDTV on the side wall, 3 auto-tracking cameras and 2 condenser microphones to facilitate the tracking of teachers and students’ interactions. A lecture-capturing system is also implemented for class recording and remote lecture broadcasting
Software for Computer Labs
For some teaching software installed in computer labs (Adobe Creative Cloud, SPSS, etc.), the high licensing cost does not permit ITSC to make a copy of them be available to all students.
ITSC will make arrangement with the course instructors to enable Remote Desktop for accessing those software in computer laboratories. Please send an email to [email protected] with the software needed and class schedule
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ITSC Helpdesk Services
ITSC Service Counter Opening Hours
(Mon-Fri) 8:30 am – 6:30 pm
ITSC Hotline: 2616-7995 or Extension 7995
(Mon-Fri) 8:30 am – 6:30 pm
Email Enquiries to [email protected]
Staff Orientation slides for ITSC Services are available at
https://www.ln.edu.hk/itsc/itsc-information/orientation
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Thank you!!Enjoy your new venture at Lingnan University
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