Staff Development Quarterly Fall 2014

The Staff Development QuarterlyFall 2014

The Staff Development Quarterly is produced by the Staff Development branch, Public Service Commission.

For the most up-to-date information about courses and training for Yukon government employees, visit the Learning & Development section of Employee Info at http://yukonnect.gov.yk.ca/employeeinfo/learning-development.

http://yukonnect.gov.yk.ca/employeeinfo/learning-development



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Fall 2014

Course title:

Creating a Respectful Workplace Through Communication

and Collaborative Practices

Course description: This one day workshop looks at what it takes to create and maintain

a respectful, healthy, well-functioning workplace as required by the Respectful Workplace

Policy. In an engaging and interactive format, participants reflect on what they can contribute

to a respectful workplace and what the barriers are. As unmanaged conflict can get in the

way of a respectful workplace, this workshop presents a variety of practical models to help

participants look at their own conflict styles, analyze what is causing conflict, and consider

some new ways of addressing it. Case scenarios will be used to apply the Policy and models,

and participants will be expected to contribute to the dialogue in this workshop.

Open to all employees

Instructor: Conflict Resolution Practitioners from the Respectful Workplace Office

Location: Whitehorse

Start date and time: 10/22/2014, 9 AM End date and time: 10/22/2014, 4:30 PM




How to register: Fill out a training request form at the back of the Quarterly.

Course contact: [email protected]; 667-5474

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Fall 2014

Course title:

Crucial Conversations® Workshop

Course description: A workshop for all of those who are faced with the challenge of

‘crucial conversations’ – conversations where the stakes are high, opinions vary, and emotions

run strong. They are crucial conversations because when they are ignored or handled poorly,

the results typically include strained relationships, poor performance and dismal productivity.

This highly acclaimed two-day workshop will provide practical skills for navigating crucial

conversations, helping participants to create alignment and agreement by fostering open

dialogue around those high-stakes, emotional, or risky topics. Participants in the workshop

will learn how to speak and be heard (and how to encourage others to do the same) so that

the best ideas emerge, high quality decisions are reached and actions are taken with unity

and commitment.

The workshop will teach participants how to:

Speak persuasively, not abrasively

Foster teamwork and better decision-making

Build acceptance rather than resistance

Resolve individual and group disagreements

To gain the most from each day, ensure your calendar is free and you come prepared to

participate fully in each day’s activities. Please note that there is a cost recovery of $125 per

participant for this course.

Instructor: Crucial Conversations® Trainers Location: Whitehorse

Start date and time: 10/22/2014, 8:30 AM End date and time: 10/23/2014, 5 PM




3

Fall 2014

Course title:

Developing Resilience During Change

Course description: When an individual is experiencing high levels of change, their

capacity to adapt can rapidly be depleted. Resilience - the ability to remain productive during

turbulence - helps people achieve better outcomes for themselves and their organizations.

This half-day course explains why change can be challenging and introduces a set of seven

"change muscles" that help individuals use their energy more effectively as they move

through the adaptation process. Participants receive individual feedback on their own

resilience, and engage in exercises that provide practice in applying each of the

characteristics. They leave with an action plan for strengthening their resilience.

Learning Objectives:

Successful completion of this course will increase your knowledge and ability to:

Understand why change can be challenging

Recognize change-related disruption in work and personal settings

Identify signs that you and those around you are experiencing change overload

Formulate effective responses to change-related challenges

Enhance your own resilience

Deliver more effective performance during turbulence

Instructional Strategies:

This workshop is highly interactive. The instructor presents key concepts, then helps the

participants build personal connections through discussions, interactive exercises, and games.

Participants receive confidential individual feedback based on a questionnaire that is

completed in advance of the course. They complete an action plan for developing their

personal resilience, and are encouraged to reach out to others in the class to provide mutual

support for development.

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Fall 2014

Audience:

Developing Personal Resilience is designed for:

Individual contributors

Supervisors

Lower to mid-level managers

Members of intact teams

This topic can also be delivered effectively to upper-level managers and senior leaders with

revisions to the form and design.

Prerequisites: Completion of Personal Resilience Questionnaire (online, available in

multiple languages, takes about 15-20 minutes). The questionnaire will be sent to participants

2 weeks prior to the course.

Instructor: TidalShift Location: Whitehorse




Course title:

Enhancing Your Supervisory Excellence

Course description: This training and development focuses on the optimum

supervisor/employee relationship, defined by regular interactions and two-way conversations

in which both sides discuss their work transparently. Participants work with various theories in

the areas of appreciative leadership, performance amplification, communication and

organizational learning.

Through personal self-assesment tools and reflection, participants explore their personal style,

learn how to increase awareness of those they supervise and build deep-listening skills to

promote two-way feedback. Communications preferences will also be explored. This program

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Fall 2014

is for those who would normally be interested in applying for the Supervisory Success

Program, or for those who know that knowledge of oneself and one's communication styles is

critical to effective supervision, and want to hone those skills.

Note: This is a 3-day course.

Prerequisites: Must know your MBTI Preference.

Instructor: Lyn Hartley Location: Whitehorse




First Aid training

Course description: Develop the skills to provide first aid services in your workplace.

Standard First Aid with C-level CPR training is regularly scheduled for delivery to YG

employees through both Red Cross (provided by Yukon College) and St. John Ambulance. For

more advanced first aid training, you can apply for 35% reimbursement under the

Professional and Technical Training Program.



Course title:

First Aid: Red Cross Standard First Aid and C Level CPR

Instructor: Red Cross Location: Whitehorse

Start date and time: 2/5/2015, 8:30 AM End date and time: 2/6/2015, 5:30 PM

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Fall 2014

Course title:

First Aid: St. John Standard First Aid and C Level CPR

Instructor: St. John's Ambulance Location: Whitehorse

Start date and time: 11/12/2014, 8 AM End date and time: 11/13/2014, 5 PM

Course title:

FMIS-FM30 Inquiry

Course description: (formerly called "MPNet Inquiry") Learn how to use various inquiry

functions in the FMIS-FM30 general ledger, accounts payable, purchasing, fund accounting

and accounts receivable system. This hands-on workshop takes place in the Staff

Development Branch computer lab.

Prerequisites: You must have an active FMIS-FM30 account to take this training

Instructor: David Charchuk Location: Whitehorse





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Fall 2014

Course title:

French Language Training - Winter 2015 Schedule*

Daytime classes:

Beginner 1 (part 2) Fridays, 12:00 a.m. to 2:00 p.m. Jan.16 to Apr. 24, 2015

Beginner 2 (part 2) Thursdays, 9:00 a.m. to 11:00 a.m. Jan.22 to Apr. 16, 2015

Intermediate 1 (part 2) Thursdays, 12:00 p.m. to 2:00 p.m. Jan.22 to Apr. 16, 2015

Intermediate 2 (part 2) Fridays, 9:00 a.m. to 11:00 a.m. Jan.16 to Apr. 24, 2015

Advanced 2 (part 2) Mondays, 12:00 p.m. to 2:00 p.m. Jan.19 to Apr. 20, 2015

Consolidation (part 2) Tuesdays, 9:00 a.m. to 11:00 a.m. OR

Tuesdays, 12:00 p.m. to 2:00 p.m.

Jan. 20 to Apr. 14, 2015

Afternoon and evening classes:

True Beginner Wednesdays, 7:00 p.m. to 9:00 p.m. Jan.21 to Apr. 15, 2015

Beginner 1 (part 2) Mondays, 4:30 p.m. to 6:30 p.m. OR

Tuesdays, 7:00 p.m. to 9:00 p.m.

Jan.19 to Apr. 20, 2015

Jan.20 to Apr. 14, 2015

Beginner 2 (part 2) Thursdays, 7:00 p.m. to 9:00 p.m. Jan.22 to Apr. 16, 2015

Beginner 3 (part 2) Thursdays, 4:30 p.m. to 6:30 p.m. Jan.22 to Apr. 16, 2015

Intermediate 1 (part 2) Wednesdays, 4:30 p.m. to 6:30 p.m. Jan.21 to Apr. 15, 2015

Advanced 1 (part 2) Mondays, 7:00 p.m. to 9:00 p.m. Jan.19 to Apr. 20, 2015

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Fall 2014

Conversational sessions (optional):

Beginner Wednesdays, 5:15 p.m. to 6:45 p.m. Jan. 28 to Apr. 8, 2015

Advanced Beginner Tuesdays, 5:15 p.m. to 6:45 p.m. Jan. 27 to Apr. 7, 2015

Intermediate Mondays, 5:15 p.m. to 6:45 p.m. Jan. 26 to Apr. 13, 2015

Advanced Thursdays, 5:15 p.m. to 6:45 p.m. Jan. 29 to Apr. 9, 2015

*Notes: Schedule may change based on registration numbers and instructor availability.

There will be no classes February 20, March 16-20 and April 3 & 6, 2015.

Registration occurs on a first-come, first-served basis. A brief oral assessment is conducted

upon registration to determine the appropriate level.

For information and to register, call Anne Savoie or Myriam Lachance-Bernard at 667-8611.

Employees who wish to register for French language training must fill out the Training

Request form at the back of the Quarterly.

SDB’s attendance and withdrawal guidelines also apply to French language training. Here are

the guidelines as they apply to French classes:

Cancellation:

Departments are charged $150 per employee for cancellations received fewer than three

working days before the start of a course. Late or last-minute cancellations result in a cost to

Staff Development, whether a person has attended or not.

Attendance:

Classes are organized around highly participatory, learner‐centered activities. Regular

attendance and participation is necessary for learners to develop their ability to communicate

in French and make progress. It is therefore important that you make every attempt to clear

your schedule and attend class each week.

Participants are expected to attend a minimum of 8 classes out of 12 each semester.

Departments will be charged $150 for employees who attend fewer than 8 classes

each semester.

9

Fall 2014

Course title:

Introduction to Creating a Respectful Workplace

Course description: This half-day workshop begins the dialogue about what it takes to

create and maintain a respectful, healthy, well-functioning workplace. In an engaging and

interactive format, participants will be introduced to their responsibilities under the Respectful

Workplace Policy and reflect on what they can contribute to their own respectful workplaces.

Discussion will include what gets in the way of a workplace being respectful and how

unmanaged conflict can impact a workplace. This workshop will introduce participants to a

variety of practical models for understanding and responding to conflict and disrespectful

behaviours.

Open to all employees. Location: Whitehorse

Instructor: Conflict Resolution Practitioners from the Respectful Workplace Office









10

Fall 2014

Course title:

Introduction to YG FMIS

Course description: This half-day workshop provides an overview of Yukon government’s

Financial Management Information System (FMIS) including the general ledger, accounts

payable, purchasing, fund accounting and accounts receivable.





Course title:

Joint YG-YEU Grievance Procedure Training

Course description: If you are a manager, supervisor, shop steward or human resources

professional, who participates in the Grievance Procedure in the YG-PSAC collective

agreement, this course may be for you. Initially delivered in 2005 and 2006, this one-day

course was put together jointly by the YG and the YEU to assist you in understanding the

grievance procedure framework and your roles in the grievance procedure, and will increase

your effectiveness in grievance problem-solving, and your understanding of the grievance

process generally. This training will be delivered jointly by union and employer representatives

to classes made up of both union and employer representatives, and will include role-playing

in a number of grievance scenarios. Please indicate on your Training Request Form whether

you most often represent the union (shop steward) or the employer (supervisor/manager/HR),

so that we can ensure a mix of interests in each class.

Instructor: Union and employer representatives Location: Whitehorse

Start date/time: 11/13/2014, 9 AM End date/time: 11/13/2014, 4:30 PM

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Fall 2014



Course title:

Machinery of Government

Course description: This 1.5-day interactive course focuses on Cabinet governance and

implications for management in the Yukon public service. It will be most beneficial for senior

managers and those involved in the development of material for Cabinet decision and in

briefing deputies and Ministers.

Drawing on the experience of the Cabinet Secretary, participants will explore why we do what

we do and the parameters within which we work. Specifically, discussion will focus on:

the foundations upon which the Yukon government was formed

the roles of Cabinet, the public service and the interface between the two

best practices

how decisions of Cabinet are made and communicated

what Cabinet needs from senior managers for informed decision-making

Over the course of 1.5 days, participants will develop briefing materials that will be used at a

mock Cabinet meeting on the morning of the second day.

Presenters include staff from the Executive Council Office and the Department of Justice.

Instructor: Janet Moodie, Ross Burnett and other Senior YG Officials






12

Fall 2014

Course title:

Navigating HR Management: An Overview for Managers

Course description: This 1.5-day workshop is designed for managers and supervisors

who make human resources decisions, as well as HR practitioners themselves. It provides an

overview of what supervisors and managers need to know to help understand their role and

responsibilities when it comes to human resource management within Yukon government.

This workshop differs from other SDB courses that provide in-depth coverage of specific

human resources issues, e.g. Managing For Success In A Labour Relations Environment, the

Joint YG-YEU Grievance Procedure training, Disability Management Process training, Crucial

Conversations® and YG Hiring and Staffing Delegation training. It gives a nod to those other

HR-related courses, but with minimal overlap, providing an introductory overview of how

managers and HR practitioners work together on things like hiring, grievances,

accommodations, discipline, etc.

Through exercises, group discussion, and round-tables with guest speakers, you will learn:

about performance management with a focus on optimizing the Personal Performance Plan

(PPP) process,how to maximize the staffing processhow to determine when your employee

needs workplace accommodationwhen to discipline (and when not to)about your role in your

employees' training and development

Intended audience: managers, supervisors and HR practitioners

Day one runs from 9 am - 4:30 pm; day two runs 9 am - noon

Instructor: Jan Malfair and Laurette Sylvain Location: Whitehorse

Start date/time: 10/29/2014, 9 AM End date/time: 10/30/2014, 12 PM

Start date/time: 11/27/2014, 9 AM End date/time: 11/28/2014, 12 PM



13

Fall 2014

Course title:

Negotiation in the Workplace: Communicating in Conflict

Course description: For most of us, our day-to-day employment requires us to work with,

or through others, serve the public, deliver programs, and complete projects. Good

communication and negotiation skills are often essential to our ability to complete our work

successfully. This course will help anyone who works with other individuals, teams, or clients.

After this course, participants will be better able to engage in a problem-solving discussion

with other persons; utilize open-ended questions and reflective skills to identify the interests

of those with whom they are problem solving; and use a step-by-step framework and

methodology for orderly (and productive) discussion.

Instructor: ADR Education Location: Whitehorse




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Fall 2014

Course title:

Negotiation: Managing Performance in the Workplace

Course description: This introductory skills-based conflict management course will

provide participants with an overview of conflict awareness, skills and techniques, with an

emphasis on how to handle conflict more effectively and foster respectful workplace relations.

The course concentrates on how managers or supervisors can be instrumental in conflict

analysis, prevention and management of differences, as they arise and are expressed, within

workplaces and beyond.

This course takes learners through a variety of exercises and short lecture components

focused on building or enhancing competencies in conflict; recognizing personal styles of

addressing conflict, understanding what respect, harassment and discrimination mean, core

skills for effective communication in conflict and awareness of conflict dynamics. Participants

will develop an inventory of effective responses to conflict that arises both in the moment

and across the larger organizational landscape generally. An overarching theme in this course

will be one of "capacity building" in performance management conflict situations.

Participants are encouraged to develop the knowledge and self-awareness to apply and

implement effective communication skills in the midst of workplace conflicts. The course will

equip participants to become more aware of their own triggers in conflict, and be better able

to self-manage in those situations.

Participants should come to the course ready to examine their own responses to conflict,

share ideas, participate verbally and learn new approaches. Large group discussion and small

group exercises are numerous.

Instructor: ADR Education Location: Whitehorse




15

Fall 2014

Course title:

Overview of YG’s Corporate Health and Safety

Management System

Course description: The Yukon government Corporate Health & Safety training is

designed to help ensure all employees of YG have the tools they require to stay safe at work.

This two day training course covers all elements of the Corporate Health & Safety

Management System. Working through a series of examples and examining case studies,

participants will begin to understand how each element works separately and how they all

work together. Employees at all levels of the organisation will learn how to integrate Health &

Safety into their daily business, as well as their individual roles and responsibilities in regards

to Health & Safety.

Training in the communities can be arranged upon request. A minimum of 10 participants is

required.

For further information contact Ken Schamber, Safety Management Consultant at Health,

Safety and Disability Management, 667-3498 or [email protected].

Location: Health, Safety & Disability Management Boardroom: 104 Elliot Street, Room 201,

Whitehorse




How to register: Please email [email protected].


16

Fall 2014

Course title:

Quest/SOFT Reporting

Course description: Learn how to run the various reports that are available in

Quest/SOFT Reporting. These reports provide information on accounts payable, general

ledger, fund accounting commitments and budget vs. expenditures. Features such as creating

AP vendor and GL account code lists will be covered, including how to create saved reports.

Prerequisites: Must have an active Quest/SOFT reporting account to take this training.






Course title:

Retirement: Your Pension Plan and Lots More

Course description: Get ready for retirement. Learn about your government pension plan

and other benefit options you will have at retirement time.

This two-day course will provide accurate detailed information on government of Yukon's

pension plan and other benefits that employees are entitled to presently and during

retirement. This course will also help employees enhance their knowledge and understanding

of the financial and lifestyle aspects of retirement. All employees will benefit from this

workshop.

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Fall 2014

Instructor Mike Carter has delivered financial/retirement planning programs for a wide range

of clients including Mackenzie Financial Corp., the Ontario Public Service, the City of Toronto

and the Canadian Securities Institute. Mike obtained the Certified Financial Planner (CFP)

designation in 1997, and is a member of the Canadian Institute of Financial Planners. Since

January 2004, Mike has operated his own practice as a fee-only financial planner. Mike is

excited about the opportunity to spend more time in Yukon.

Instructor: Mike Carter, MC Planning Inc. Location: Whitehorse


Start date and time: 12/5/2014, 4:30 PM End date and time: 12/6/2014, 4:30 PM





18

Fall 2014

Course title:

Writing for the Professional

Course description: A workshop to sharpen the tools in your writing toolbox.

Writing on-the-job is more demanding than ever. Not only are employees expected to be

content experts, they're expected to be able to communicate well to a range of audiences.

Scrutiny of written documents is high, and tolerance for errors is low. Professional writing is

different than writing for school, for publication or for creative pursuits. Yet few workers—

whether managers, technicians or front line staff—ever receive training on writing in the

workplace.

This upbeat, interactive workshop reviews the basics, demystifies the writing process and

offers tips and techniques. Presented in a full-day format, the workshop holds up to 16

participants. Topics include writing resources, a grammar refresher, the challenges of

institutional writing and the writing process, with an emphasis on building an editorial team

in the workplace.

Instructor: Teresa Earle Location: Whitehorse




19

Fall 2014

Course title:

Yukon First Nations History, Culture, Agreements & Self-

Government

Course description: Discover how modern-day negotiations have helped build

interpersonal relationships through which communications between the governments can

occur. Follow the oral history that weaves its way through the fabric of Yukon First Nations

culture and helps to explain its spiritual beliefs, potlatches and the clan system of

organization. Review First Nation beliefs, social and justice systems, the Indian Act's

incompatibility with these systems and how these systems influenced contemporary Yukon

land-claim negotiations. Examine the Umbrella Final Agreement, First Nation Final Agreements

and the implementation of Self-Government Agreements.

All employees will benefit from attending this four-day workshop.

Instructor: Marilyn Jensen and Ingrid Johnson, Legend Seekers' Research Inc.





20

Fall 2014

Course title:

Yukon First Nations Traditional Knowledge

Course description: Randall Tetlichi shares Old Crow Gwich'in First Nations perspectives

about their traditional knowledge, spirituality and culture.

Traditional knowledge is passed down from generation to generation through stories told

and shared by the elders. Randall will share with you the teachings that the elders of Old

Crow and others throughout North America have passed onto him. These teachings can

stimulate self-awareness, caring and fellowship with others.

This workshop includes two days of in-class lecture and a one-day outdoor sweat ceremony.

Learn about some of the medicines and plants used by First Nations, explore drumming and

songs that are also used to impart traditional knowledge. The sweat, on the third day, will

help bring together the mind, the body, the spirit and the in-class teachings. The sweat is

considered optional and will be discussed in class.

Randall Tetlichi, formerly a Chief for the Old Crow Gwich'in, now travels throughout North

America speaking to audiences about his First Nations culture. He shares his knowledge of

the land and caribou with a variety of northern "land and wildlife" stewardship groups, and

provides counselling work to help heal people in his First Nation. Currently, Randall provides

First Nations support to students and staff at Yukon College.

Instructor: Randall Tetlichi Location: Whitehorse




http://yukonnect.gov.yk.ca/employeeinfo/training-development

mailto:[email protected]

http://yukonnect.gov.yk.ca/employeeinfo/disability-accommodation


.

http://yukonnect.gov.yk.ca/employeeinfo/learning-development/pages/procurement-training.aspx

http://moodle.ynet.gov.yk.ca/



http://www.quitpath.ca/

Documents

Staff Development Quarterly Fall 2014