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ST. JAMES’ SETTLEMENTWanchai Integrated Family Service Centre

Merging of

Family Service Centre &

Community Centre

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Organizational Chart

IFSC Leaderhsip Team“Service Development Council

Senior Manager Clinical Supervisor

6 ASWOs

3ASWOs1 SSWA5 SWAs

1 FA

4 WWs3 PAs

8.75 Clerks3 WMs

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Difficulty 1

Mindset- Intervention methods

Micro-skills focused

Macro-intervention strategies

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Coping Strategies

- Cultivating an appreciation culture

- Sharing- Training- Creating Team Spirit and Shared

Mission

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Difficulty 2

Requirement of multi-skills

- Expertise Vs Generic

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Coping Strategies

- Human Resources Management- Supportive Supervisor- Training

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Difficulty 3

Heavy Paper Work- Administration of Forms- Lack of IT support

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Coping Strategies

- Briefing sessions- Clear Guidelines- Clerical support

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Difficulty 4

Reliability of Screening Forms

- Nature of Cases

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Coping Strategies

- Clinical experience- Flexibility in service provision

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Accessibility

Physical

- Opening hours

- Community basedPsychological

- Vast type of services

- Non-labelling programs

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Partnership

Strategic AlliancesTailor-made Services

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Early Identification

Network buildingSensitive workers

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Integration

Thorough understanding of users’ needsResponsive service planning

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Thank you!