SSOWeek India

Where The Captive and Outsourcing World Shapes Its Future

• Main Conference: 6 - 7th December 2011

• Pre-conference Site Tours: 5th December 2011

• Post-conference Industry Roundtables: 8th December 2011

• Venue: Leela Palace Kempinski Bangalore

Media Partners:

Researched & Developed By:

Featuring The Following Experts:

Arindam BanerrjiGlobal Head, GBS Service Centres,Deutsche Bank Sammy RashedGlobal Head of Productivity Strategy and PMO, Novartis Pharma AG Rita SoniCEO, NASSCOM Foundation

Philip P. WhelanHead of European Business Service Centre – BP Aveek MukherjeeManaging DirectorWells Fargo India Solutions Sudhir BanerjeeGeneral Manager, Global Customer Support Center (GCSC), Honeywell

Leveraging globalisation, verticalisation and specialisation to provide agile, cost-effective, value-driven business services

T: (65) 6722 9388 F: (65) 6720 3804 E: [email protected] www.ssoindia.com

Introducing Your Eminent SSOW INDIA Speaker Faculty• Arindam Banerrji Global Head, GBS Service Centres, Deutsche Bank

• Sammy Rashed Global Head of Productivity Strategy and PMO, Novartis Pharma AG

• Rita Soni CEO, NASSCOM Foundation

• Philip P. Whelan Head of European Business Service Centre – BP

• Vijay Sethi VP – IS & CIO, Hero MotoCorp

• Samik Basu Chief People Offi cer India, PepsiCo Foods

• Manish Munshi Executive Director –Global Procurement Shared Services, Dell

• Sebastian Chua CPO Asia Pacifi c, Alcatel Lucent

• Mohammed Ismail Abdu Hassan GM – Supply Chain Management, Bharti Airtel Lank Private

• Deenanath Harapanahalli, Country Head, Invesco

• Penny Bongato Executive Director of Talent Management, Business Processing Association of the Philippines

• Aveek Mukherjee Managing Director Wells Fargo India Solutions

• Krish Shanky Shankar Executive Director – HR, Bharti Airtel

• Jaya Vaidhyanathan Executive Vice President & Head – Global Technology & Strategic Transformation, Standard Chartered Bank - Scope International

• Sudhir Banerjee General Manager, Global Customer Support Center (GCSC), Honeywell

• Shiva Prasad Bebarta Global Outsourcing Executive and Vice President, Morgan Stanley

• Benny Augustine Director – HR Unisys Global Business Services

• Vinod Sivarama Krishnan CIO-Global, Jubilant Life Science

• Sandeep Mehta Director, E.I. DuPont Service Centre

• Anirvan Sen Global OBO Project and Strategy Leader, Global Business Services, GE

• Parag Deodhar Chief Risk Offi cer, Vice President - Process Excellence & Program Management, Bharti AXA General Insurance

• Naveen Mohan Managing Director APAC Siemens Global Shared Services

• Manish Dugar Senior Vice President & Global Head, WIPRO

• Harpreet Duggal Senior Vice President, India to India, Genpact

• Krish Shanky Shankar Executive Director – HR, Bharti Airtel

• Samrat Das CIO, Tata AIG Insurance

• Vinod Sivarama Krishnan CIO-Global, Jubilant Life Science

• Vijay Sethi VP – IS & CIO, Hero MotoCorp

Dear Colleague,

Long-established as the destination of choice for delivering captive and outspurced services to the global markets, India faces a new challenge in the wake of the global economic shake-up. Put simply, it must re-invent it’s itself to retain pole position on the captive and BPO/ITO landscape in the face of growing competition from emerging delivery hotspots such as China, Eastern Europe and South Africa. Rising local wages and global infl ation has increased delivery costs to the point where labour arbitrage and cost-advantage no longer offer the backbone to the business case, and yet the Indian captive and outsourced communities have managed to retain their edges in the global arena in terms of market share. Nasscom recently reported India’s share of the $US2.9bn KPO segment alone as over 70%. How does India continue to thrive in offering cutting edge delivery? By adapting and reacting to business and client demands for more specialised services and domain expertise. Businesses are demanding greater value from their delivery and actively seeking competitive alternatives to the traditional cost-based model that. Cost is now considered hygeine - and while hygeine will always remain a necessity - it’s a now cinsidered a given in today’s delivery landscape. The captives and Outsourced centres that pave the way for tomorrow’s best practice Indian centres, are now focussing their efforts on the next level of operational delivery through increased strategic value. This forum is the fi rst event in India to bring together BOTH service delivery communities to harness the competitive strategies from both groups and examine areas where they can learn from one another’s experience.

Today’s outsourcing strategies: Outsourcing models are becoming more complex, value-driven and specialised. Emerging trends such as rural BPO and domain specifi c outsourcing are gathering speed. Core areas of focus are:

• Stronger domain expertise • Consultative end-to-end outsourcing solutions • Global services delivery standardisation & consolidation • Verticalisation by industry sector

Today’s captive strategies: With the increase in global service delivery benchmarks, captive centres are marching into the next level of development as centres of excellence, profi t centres, process effi ciency enablers and innovative business partners. Savvy leaders are quickly leveraging on Global Business Service models and capitalising on its business value through:

• Standardisation and governance across functions • Leverage to the best talent pools in the world • Skill arbitrage: Value derived from access to higher-skilled workers knowledge• Value creation through migration of more high-end processes and services• Hybrid models to maximise on external & internal capabilities

The Indian market would stand to both gain from retaining it’s global lead across both the captive and outsourcing communities, and also lose the most if it did not evolve. Competition adaption is an imperative in the new Indian economic landscape - what your chosen delivery model, be it captive, hybrid or outsourced, you can’t afford to get left behind with yesterday’s drivers and services delivery offerings. It’s no wonder the world’s eyes remainn on India’s next move in advancing shared services and outsourcing - make sure yours are to stay ahead of the game.

See you in December!

Sarah YeAsian Programme DirectorSSON

See you in December!

Sarah Ye

• Niche-to-niche outsourcing• Customer proximity• Outcome-based pricing models• Strong focus on data analytics



Invited Companies � ACC� Adani Enterprises Limited� Allahabad Bank� Axis Bank� Bank of Baroda� Bank of India� Bharat Heavy Electricals� Bharat Petroleum� Bharti Airtel� Canara Bank� Central Bank of India� Corporation Bank� DLF Limited� Grasim Industries� HDFC Bank� Hero MotoCorp� Hindalco Industries� Hindustan Petroleum� Housing Development Finance Corporation� ICICI Bank� IDBI Bank� Indian Bank� Indian Oil� Indian Overseas Bank� ITC� Jindal Steel and Power� Larsen & Toubro� Mahindra & Mahindra� National Aluminium Company� National Mineral Development Corporation� NHPC

� Oil and Natural Gas Corporation� Oil India� Oriental Bank of Commerce� Power Finance Corporation� Power Grid Corporation of India� Punjab National Bank� Reliance Industries� Reliance Infrastructure� Rural Electrifi cation� State Bank of India� Steel Authority of India� Sun Pharmaceutical� Syndicate Bank� Tata Motors� Tata Power� Tata Steel� UCO Bank� Union Bank of India

Sponsors

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specifi c services. The company manages over 4,500 processes for more than 600 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEPSM), a groundbreaking, rigorously scientifi c methodology for managing business processes, which focuses on optimizing process effectiveness in addition to effi ciency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at www.genpact.com.

Media Partners

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals.

We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.

SSON focuses on developing its members through providing training, tools, and networking opportunities. Our staff works from international offi ces in New York, London, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trends and developments in shared services. www.ssonetwork.com

BPOIndia.orgwww.bpoindia.org

BPO Watch Indiawww.bpowatchindia.com

INDIA OUTSOURCINGhttp://linkd.in/nIVH3GThe LinkedIn group India Outsourcing is there for Serious Outsourcing / Insourcing business professionals.

PO Executiveshttp://linkd.in/pYY23b

www.the-outsourcing.com

www.wordlabs.com.my

New Features of the EventI6 Visionaries India Sourcing Think Tank: Due to the continued popularity of the G6 sessions worldwide with our practitioner members, SSON have now launched I6 (India 6) as the localised version of G6, this time designed specifi cally to tackle the global and domestic challenges and advances of the Indian market.

Vertical Focus: Industry-aligned Post-conference Working Group Discussions:Uncover what your industry peers are activating and initiating in their global business service strategies. Post the main conference; fi nd your seat with us in the following sectors:• Banking, Financial Services & Insurance Sectors• Pharmaceutical Sector• FMCG & Retail Sectors• Manufacturing & Other Sectors

Excellence Awards India: To honour, recognise and promote both captive and outsourced SSOs that demonstrate winning practices. It’s time to get recognition for your outstanding shared services and out sourcing journey. There are fi ve award categories which can be entered:

1. Excellence in Customer Service 2. Excellence in Innovation & Value Creation 3. Excellence in Culture Creation 4. Excellence in People & Communications 5. Individual Contribution to the Industry

*Visit www.ssoindia.com for application details.

Day One Main ConferenceTuesday, 6th December 2011

08:45 SSON Welcoming Speech

09:00 Chairman Opening Speech

09:15 Serving the globe from India: Breaking the myths of an evolving global outsourcing landscape and sustaining how India’s pole position India has long been the leading location globally for outsourcing opportunities, however, the push towards globalisation has raised some serious questions around India’s value proposition to the world: Is there a big enough pool of skilled talent? Is the ever-increasing cost in India still justifying an offshoring fundamental - the labour arbitrage? Hear what experts have to say: • What is India’s new edge to compete with emerging world outsourcing destinations? • High demand on skilled-based talent: Is being India stretched to its limits?

• Rural BPO: What strategies should be undertaken to supplement the outsourcing market? • Trend setters: How are leading BPO players advancing the value proposition?

Rita Soni, CEO, NASSCOM Foundation

09:45 Topic to be further confi rmed

Manish Dugar, Senior Vice President & Global Head, WIPRO

10:15 Executive Agenda: Delivering enterprise expectations and creating strategic impact with Global Business Services Delivered through cost reductions, centralized operations and process simplifi cation, Shared Services has been viewed as a key enabler of overall business strategy and provides business leaders with the opportunity to help translate strategic intent into reality. However, we all know it is not the end game. The sourcing model keeps evolving with extra value expected as business realities change. With more GBS structures being created in 2010/2011 than ever before, it’s time to spread the wealth to the rest of the organisation – What we are capitalizing from the GBS model and how are we sweetening the stakeholders?

Arindam Banerrji, Global Head, GBS Service Centres, Deutsche Bank

10:45 Networking & Refreshment Break


Harpreet Duggal, Senior Vice President, India to India, Genpact

11:35 Beyond business: Transformational leadership and strategies for succeeding in the new economic order The BPO sector is teeming with change. It’s no more about being good at everything. It’s about the piece that you do best. Questions that you must ask yourself: Are you taking care of your business well? Are you harnessing cutting-edge, innovative ideas to enable your business units, teams and strategies? This session will ask leaders in the market to deliberate on how to design and maintain cultural harmony in your business, and use it to move forward.

Linsey Simpson, Managing Director, Thomson Reuters Aveek Mukherjee, Managing Director, Wells Fargo India Solutions

12:05 Organisational transformation from a global platform: Driving greater effi ciency and synchronized productivity through end-to-end standardisation • Identifying the drivers behind the changes • Assessing the current operation model and a streamlined approach to rolling out an execution plan

• Integrating productivity enablers and maximising service delivery outcomes • Reinforcing simplifi cation, standardisation and the role that technology plays in achieving this

Sammy Rashed, Global Head of Productivity Strategy and PMO, Novartis Pharma AG


Senior Executive, IBM

13:10 Lunch

Captive/Hybrid

14:10 Managing multi-tower Shared Services Centres: Ensuring sustainability, productivity and cost optimisation • Integrated talent solutions in multi-functional centre • Investment & ROI: Finding the right balance when the centre is scaling up • Designing right governance model • Developing an integrated talent management model

Aveek Mukherjee, Managing Director, Wells Fargo India Solutions

Outsourced

2012 Vendor management prediction: Innovative contracting and relationship management


17:00 Chairman Speech

17:20 Cocktail Reception

18:20 Awards Gala Dinner

Day One Main ConferenceTuesday, 6th December 2011

OutsourcedCaptive/Hybrid

14:40 Enabler rather than administrator: Delivering upstream value through Shared Services to support better business decision Established in 2010, SCOPE has grown a true global business service paradigm with over 8500 employees, and services most of 75 countries that Standard Chartered Bank can be found in. Scope has moved ahead from being a cost-effective venture for the Group, to becoming an integral part of its operations. Along with handling a wide range of value-added services, Scope has added more complex processes to its offering in areas such as Basel, Anti-Money Laundering, Compliance, Legal, and Credit Analytics. In Jaya’s capacity, strategic transformation for IT management of the entire Standard Charted Group is a big component of her overall contribution to the business.

Jaya Vaidhyanathan, Executive Vice President & Head – Global Technology & Strategic Transformation, Standard Chartered Bank - Scope International

The bill for skills? Marrying your expertise with your BPO partner’s expertise to create win-win partnerships It is critical to ensure dynamic, fl exible and successful service relationships with your outsourcing partners as a foundation to achieve business growth. As a service receiver from external BPO providers, Shiva will share how to leverage on knowledge from your partners to maximise the relationship and get the service outcomes you need.

Shiva Prasad Bebarta, Global Outsourcing Executive and Vice President, Morgan Stanley

15:30 Achieving agility through Hybrid Shared Services – The evolution of Honeywell’s sourcing model Honeywell Global Customer Support Centre (GCSC) was set up in July 2004 as a global offshore commercial contact and business services centre of excellence. The hybrid model was born and reshaped along the journey of centre maturing. Sudhir will explain the journey to a hybrid model and reveal how they are still evolving.

Sudhir Banerjee, General Manager, Global Customer Support Centre (GCSC), Honeywell

16:00 Employee branding: Attracting & retaining best-in class talent through a strong value proposition & integrated talent management solutions This is the question that 99.9% of captive leaders are concerned with: How do I ensure the supply of ready-to-deploy talent to meet growing business needs. And at the same time, train and retain them with multiple dimensions of leadership, domain expertise, increasing skills and so forth. The panel will explore the proven strategies and best practices to create optimum talent development paths and how to develop effective training programs that dramatically impact attrition rate.

Panellists: Sudhir Banerjee, General Manager, Global Customer Support Centre (GCSC), Honeywell Krish Shanky Shankar, Executive Director – HR, Bharti Airtel* Naveen Mohan, Managing Director APAC, Siemens Global Shared Services

16.30 Topic to be further confi rmed

Senior Executive, WNS

Process-driven transformation: Realigning outsourcing operations to enable your journey towards top quartile performance While your initial set up of the outsourcing operations might have followed a conventional route with one partner in one region for certain processes, decisions may have to be shifted as service requirements change. Based on a real case study, examine an example of process-aligned transformation with global reporting lines that demonstrates proven benefi ts in relation to improving performance.

LIVE DEBATE ON THE STAGE: Chasing the dollar or searching for value? Knowing what you need and keeping the perfect balance on Cost, Value, Quality & Sustainability• When must value take a backseat to cost and vice versa?• Finding the right balance – developing decision metrics• Designing the partnership to meet the cost/value quotients

Panellists:Samrat Das, CIO, Tata AIG Insurance*Vinod Sivarama Krishnan, CIO-Global, Jubilant Life Science*Shiva Prasad Bebarta, Global Outsourcing Executive and Vice President, Morgan StanleyVijay Sethi, VP – IS & CIO, Hero MotoCorp*

15:10 Networking Break


Day Two Main ConferenceWednesday, 7th December 2011

08:45 Re-Registration

09:15 Chairman Remarks

09:30 Executive Insight - Gazing into the Crystal Ball: What is the next phase of Global Business Services Unlocking new value from the “extended global enterprise” model When labour arbitrage is no longer key driver behind your business model and value of offshoring business delivery stagnates, savvy executives are revising their approach on to global business services. Advanced operating models are on the top of the boardroom agenda to drive internal service integration, leverage third-party resources, adopt new technologies and pursue highly-skilled services into a cross- functional portfolio. This is how Global Business Services are born. But then what comes next?

Arindam Banerrji, Global Head, GBS Service Centres, Deutsche Bank Philip P. Whelan, Head of European Business Service Centre, BP Jaya Vaidhyanathan, Executive Vice President & Head – Global Technology & Strategic Transformation, Standard Chartered Bank - Scope International

10:10 3-Way Interview: Sourcing trio insights - Improved business performance with innovative delivery India has always been trend setter - breaking the mould of outsourcing and meeting the challenges of next level delivery. During the session, you will witness a 3-way interview from different model owners. Each industry group (captive, outsourced and advisory) will share how innovations are being encouraged, facilitated and executed from both strategic and operational perspectives.

Sudhir Banerjee, General Manager, Global Customer Support Centre (GCSC), Honeywell Shiva Prasad Bebarta, Global Outsourcing Executive and Vice President, Morgan Stanley

10:50 VISIONARIES 2011: INDIA SOURCING THINK TANK Identifying who to listen o has just become easier – learn what your chosen thought leaders from the sell side has to say as 6 pioneering sourcing strategies shape a common industry agenda. VOTE NOW: www.ssoindia.com

11:50 Networking & Refreshment Break


Senior Executive, IBM

12:40 Reaping the benefi ts of evolving sourcing matrices - Building Process-centricmulti towers for tomorrow Despite the best efforts to anticipate needs for scalability, extensibility and fl exibility, global business process strategies must constantly adapt to marketplace demands on an organization. BP was one of the fi rst companies to exploit the advantages of outsourcing and today has multiple relationships with BPO companies across fi nance, customer services, IT and HR services. Global Business Service Strategy in BP has been reshaped and re-strengthened with a hybrid model delivering multiple ‘Service Towers’ on a regional and global basis.

In order to better align the different elements of their services organisation, BP is moving away from pure regional/business focused service delivery to a process-centric model across its in sourced and outsourced centres. During this session, Philip will discuss how this new focus is helping to drive global BSC strategy and change across the organisation: • Growing hybrid model to successfully deliver shared services globally • Aligning the BPO partners with the internal shares services organisations to deliver better value and transformation. • Reaping the benefi ts of adopting a service/process tower model as opposed to pure regional/business based models

Philip P. Whelan, Head of European Business Service Centre, BP

13:20 Lunch

14:00 Technology Marketplace


Day Two Main ConferenceWednesday, 7th December 2011

OutsourcedCaptive/Hybrid

15:00 Introducing strategic advantages into your procurement function: Achieving high performance through Procurement Shared Services With extensive experience in Procurement Transformation fi eld in the context of either outsourced or captive delivery models, Sebastian will share the four pillars which are critical for a successful Procurement Transformation. • People & Organisation • Stakeholder Alignment & Supplier Partnership • Process & Programme Excellence • Controls & Compliance

Sebastian Chua, CPO Asia Pacifi c, Alcatel Lucent

Maturity cycles in outsourcing: Delivering innovative outsourcing processes and pushing the edge of value creationWhat are the next steps you must take after realising signifi cant cost savings and transformation of processes through your outsourced partner? When outsourcing cycles get matured, how do you initiate a new change combining technology with knowledge-intensive processes with your services providers? Learn how DuPont has made this happen with their partners: • Developing end-to-end process transformation • Beyond transaction & cost reduction: Embedding value-added outsourcing services into current portfolio • Capitalising on your outsourcing partner’s domain expertise

Sandeep Mehta, Director, E.I. DuPont Service Centre

15:30 Global strategies & local approaches: Delivering performance-focused agenda in alignment with global structure and local resources Often, it is the case that local regulations & market uniqueness constrains the implementation of global strategy. The session focuses on how you execute global strategy and maximize local capacity & resources: • Integrating & managing local resources to ensure excellence delivery • Creating multisourcing framework in alignment with business needs & local business environment • Synchronising process locally & globally

Deenanath Harapanahalli, Country Head, Invesco

16:00 HR Matters: Operating effi cient & effective HR services under a globalised service model • Developing HR agenda in the context of Global Business Services • Technology + Systems = Effective HR tiered model globally and locally • Governing HR services delivery

Benny Augustine, Director – HR, Unisys Global Business Services

Achieving delivery excellence through Centre of Excellence (CoE) programs• What does Centre of Excellence mean to Kraft?• Creating business-aligned CoE structure • Delivery, enhancement and optimisation

Defi ning effective outsourcing governance structures and nurturing collaboration Outsourcing makes new and unique demands in terms of collaboration - between multiple cultures, locations, and time zones. What human skills do we need to develop and nurture? Also, an integral part of productive partner relationship management is to defi ne and structure the roles, governance, responsibilities and procedures. Explore how to achieve effective governance and nurture collaboration in this session.

Parag Deodhar, Chief Risk Offi cer, Vice President - Process Excellence & Program Management, Bharti AXA General Insurance*

16:30 Closing Keynote Speech from the winner of “Individual Contribution to the Industry Award”

16:50 Chairman Closing Speech

17:00 End of Main Conference


Pre-conference Site Tour and Post-conference Industry RoundtablesMonday, 5th December 2011 / Thursday, 8th Dec 2011

Group B: Pharmaceutical Sector (9.30am – 12.00 pm)

Group A: Finance Institutions (9.30am – 12.00 pm)

Led byShiva Prasad Bebarta, Global Outsourcing Executive and Vice PresidentMorgan Stanley

As part of Morgan Stanley’s Global Technology Resourcing (GTR) leadership team, Shiva leads all IT Outsourcing oversight along with a dual role as technology risk offi cer for all global IT outsourcing activities. His main focus areas will be to manage strategic engagements , risk , location strategy globally

Parag Deodhar, Chief Risk Offi cer, Vice President - Process Excellence & Program Management, Bharti AXA General Insurance

Over decades of experience in Enterprise Risk Management, Audit, Consulting and Program Management, Parag is experienced in handling large programs including setting up of new business initiatives, IT systems and companywide initiatives. Previously, Parag has worked with KPMG as a consultant to various captive and third party shared services entities. He has also worked with captive shared services companies like AXA Business Services, Deutsche Bank Operations International and Mahindra British Telecom. In his current role he is responsible for governance of various service providers for his company.

Led bySammy Rashed, Global Head of Productivity Strategy and PMO, Novartis Pharma AG

With over 20 years in Procurement/Sourcing, Sammy heads Productivity Strategy and Program Management Offi ce at Novartis Pharma AG, a newly created role aimed at transforming the organization into a recognized productivity champion, to drive margin improvements and fund future business growth.

PEER-TO-PEER: Interested to meet you with your peers in the same industry to get updates on the environment, trends, solutions and regulations? These dialogue-driven formats bring the nuts & bolts back into the session. Here, we provide the context and you provide the discussion. Four vertical-aligned / Industry-aligned groups have been formed to ensure the relevance & effectiveness of the discussion.

Group D: Manufacturing & Others (2.30pm – 5pm)

Group C: Retail & FMCG (2.30pm – 5pm)

Facilitator to be updated

Led byAnirvan Sen, Global OBO Project and Strategy Leader, Global Business Services, GE

Anirvan has 17 years of experience in various global assignments spanning Strategy, LEAN Six-Sigma, Commercial, IT, Sales and Manufacturing. Currently, he is the global One-back offi ce project and strategy leader and is running the latest strategic business transformation of GE’s shared services organization. In the current role, he is responsible for establishing global operating model, enhancing country based services, leveraging ERP Implementations, PMO, Outsourcing and consolidation of all back-offi ce activities in the shared services.

Philip P. Whelan, Head of European Business Service Centre, BP

Philip Whelan is the Head of BP’s European Business Service Centre in Budapest, Hungary. He’s leading the preparation, set-up, building-to-scale and running of the European BSC to operate Finance, Customer Service and Operational Procurement activities of BP’s Refi ning and Marketing across Europe. Philip joined BP in February 2009 from Genpact where he was Senior Vice President and Managing Director, Romania and Poland Operations and successfully built Genpact’s European organization across sites in Hungary, Romania and Poland

Pre-conference Site Tour to IBM Delivery Centre in BangaloreMonday, 5th Dec 2011

For further information, please visit www.ssoindia.com


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• Main Conference: 6 - 7th December 2011• Pre-conference Industry Roundtables: 5th December 2011• Post Conference Site Tours: 8th December 2011• Venue: Le Meridien, Bangalore, India

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