SROI Report Card Year 8: Oct ‘09 – Sep ‘10

Social Mission Overview

SROI Report Card: Year End 2010

Goals Methods Success Metrics

• Hire couriers and office administrative staff from disadvantaged youth population

• Provide transitional work experience to enable youth to develop employability skills, a resume and a support network

• Enable youth to access the mainstream job market

• Enable youth to stabilize life situation, begin a career path and leave the shelter system

• Recruit youth serving agencies across Toronto

• Provide a real job, not a job training experience

• Establish a supportive management environment

• Assist youth with planning and making next steps regarding housing and employment

• Youth meet or exceed job expectations

• TurnAround helps youth secure next job and establish a career path

• Youth are able to get off and stay off government financial assistance

Financial Performance

SROI Report Card: Year End 2010

2010 Revenue $338,654

Salaries and Commissions $310,000

2010 Grants and Subsidies $0

2010 Operating Profit (Loss) ($21,249)

Cumulative Revenue (over 8 years) $1,878,344

Cumulative Operating Profit (Loss) (over 8 years) ($93,043)

Total (cash) Investment to date $100,000

• Sales fell 5% from 2009 revenue of $356,661

• 150 new customers in 2010

• Entered into partnership with a GTA delivery firm in order to provide clients with a wider range of delivery options.

Financial Metrics

Business Overview

Cumulative Societal Cost Savings (8 years)

2010 Total Societal Cost Savings $ 12, 714

Cumulative Shelter Cost Savings (8 years) $162,066

Cumulative Government Income Support Cost Savings (8 years) $176,805

Cumulative Employment Services Cost Savings (8 years)

$159,754

Total Cumulative Societal Cost Savings (8 years) $498, 625

Social Return on Investment (SROI) 258%

Social Return on Investment

SROI Report Card: Year End 2010

Annual Social Metrics 2010

Total number of people employed (target group) : 11

Number of new hires (target group) 7

% of new hires unemployed at time of hire 100%

% of new hires receiving income supports at time of hire 14%

% of new hires using services from youth agencies at time of hire 100%

Housing situation at time of hire (new hires):

Living with family: 71%

Independently:57%

Couch Surfing:14%

Average age 22

Male % / Female % 82% / 18%

Grade 12: 55% Less than Grade 11: 22% College Diploma: 22%

Reasons for difficulty finding employment:

Employment and Training: 73%

Unstable Housing: 18%

Emotion and mental health issues: 18%

Average tenure: 10.5 months

Target Group Employee Overview 2010

SROI Definitions and Calculations

SROI Report Card: Year End 2010

•Target Group: • The target hire group was drawn from youth (up to 29 years) that worked at TurnAround Couriers for over 2 months (2002 – 2006)

and for over 3 months (2007 – 2010) over a 8 year period. Target hires complete surveys, exit sheets to obtain socio-economic data. Only these hires are considered for cost savings and SROI calculations.

•Total Societal Cost Savings: • Shelter Cost Savings + Government Income Support Cost Savings + Employment Services Cost Savings

•Shelter Cost Savings• Shelter cost savings for a new hire recruited from a shelter is calculated as the average stay for a youth in a Toronto shelter of 4.5

months or 137 days multiplied by the average per diem cost a Toronto youth shelter receives per youth per day from the City of Toronto Housing and Shelter Services of $53 (2005 baseline cost). For SROI reports from 2005 and onwards, an additional 3% is added every year to this base cost to account for inflation, making the 2010 per diem cost approximately $61.

•Government Income Support Cost Savings• Government income support cost savings for a new hire who reported receiving income support prior to being hired at TAC is

calculated as the number of months employed at TAC in a year, multiplied by the cost of income supports for a single person or person with dependants ($585/$1005, 2010) .

•Employment Services Cost Savings• As of 2010: Employment services cost savings for a new hire who reported receiving assistance from community service agencies

prior to begin hired at TAC is calculated as the average duration that youth receive employment services (2.2 months , 2010) subtracted from the average duration for receiving employment services (4 months) and the cost savings of the difference based on the average cost for serving an individual ($1854) (Employment Ontario, Employment Service delivery model for assisted clients).

• Prior to 2010: Youth community service agencies were canvassed in 2005 to determine the annual baseline cost of delivering employment services. Cost estimates were based on annual per head budget estimates given by 4 Toronto -based youth service agencies and an average was taken to account for this baseline cost: $3097 + $1019 + $3000 + $3786 /4 = $2726

• SROI:• Cumulative cost savings to society (over 8 years) / Total investment made to date