SQA Implementation Customer Trainingsmithersregistrar.com.cn/SmithersSQA/media/Smith... · • At the discretion of SQA • Within 90 calendar days • If CA is ineffective o Major

Michael Fournier

03/25/14

SQA

TS4 Rules Revisions

Implementation –

Customer Training

www.smithersregistrar.com CONFIDENTIAL 2

Agenda – Why Rules 4

– Eligibility

– What is SQA Doing

– Changes (and clarifications!)

– Questions

Overview


TS 4 Rules • Issued 10/01/13

• Effective by 04/01/14

• Changes affect – Clients

– Office staff

– Auditors

Why Rules 4


• Strengthen the Value & Credibility of ISO/TS16949 • IATF & CB’s “Raising the Bar” • TS Certification = “Good or Improving Performance”

for certified automotive suppliers & CBs • Poor performing suppliers should NOT be

certified • Focus on CB, client and customer performance • Reduced variation between CB’s & oversight offices • Communication & execution is imperative.

Why Rules 4?


• Customer Project: – SQA is in the process of contacting all certified

TS customers

– Contact all is to ensure

• We will touch base with all our customers

• Validate current conditions

– Manufacturing site extensions

– support sites

– Approach is to go through the schedule in chronological order with prioritization on known “manufacturing site extensions.”

– Attempting to stay a minimum 3 months ahead of the schedule.

What is SQA Doing?


Manufacturing Site Extensions

Existing site extensions will need to transition

into single certified sites between April 1, 2014

and April 1, 2015

Transition via audit of the site extension (Stage2)

at recertification days.

Any support activities that occur at the former site

extension will also be audited at that time

Corporate scheme can apply if conditions met

New certificate will be issued for the site

Changes/Clarifications


Eligibility for TS Certification

Manufacturing sites where production and/or

service parts are manufactured and supplied to

automotive customers

Term “subscribing customer” has been removed

The quality management systems must support all

automotive customers (requiring TS or not).

• Should review your current customers to ensure that any

supplier quality manuals for applicability

• Also control plans, FMEA’s , MSA, and other core tools

that may have not been required with term TS

subscribing customer .



Certification agreement (3.1)

Must be legally enforceable

States some of the following

Cannot refuse the presence of an IATF Witness Audit

of SQA

Cannot refuse the presence of an IATF representative

or delegate

Cannot refuse the presence of an SQA Internal

Witness Auditor

Consultants cannot be physically present during the

audit or participate in audits in any way



Notification of Changes (3.2)

Identifies what material changes require

notification

Include some of the following

Legal & commercial status

Changes in organizational personnel in key roles

IATF OEM special status conditions

Major changes in processes/management system

Failure to inform SQA could result in certificate withdrawal



Audit Day Determination (5.2)

Changes in on-site time

1.0 hour added on to the audit on day 1 to review

current score card/performance data

1/3 the on site time to be auditing production processes

Verification of effectiveness for previously identified

corrective actions must be separate and adds time to

the audit.

If the number of employees changes during the audit

then the audit time changes for that audit

Audit day

• 8.0 hours for a full day

• 4.0 hours for a half day

• Exception is auditing off (3rd) shift activities

o Can apply up to 4 hours on one of the days for the audit.



Audit Planning (5.7) Pre-audit planning information

Submittal per SQA’s Pre-audit planning letter sent out

approximately 60 days prior to the audit

Auditors use this information to create a performance

based audit plan

Failure to submit • Add time to audit to review before opening meeting (up to

4 hours, depending on the extent of information)

• Separate from the 1.0 hour required review

• Could lead to suspension per 8.1.g

Audit plans more detailed List all manufacturing processes to be audited by shift

Interactions with any remote supporting function`

Which customer specifics are to be audited.



On-site Audit Activities (5.8)

New customers since last audit

Implementation of requirements

Manufacturing processes

Stage 2 and Recert – all manufacturing processes

Surveillance – all manufacturing processes during the

surveillance cycle

Auditor must use the Process Flow Diagram, FMEA,

the Control Plan during the audit of the shop floor.

Shifts

All shifts

All audits



Audit Findings (Section 5.9) Audit Termination

As agreed between client, Team Leader and SQA

MAJOR CARs can be the basis for this termination

Consequences o Surveillance

• Suspension

• Complete a full repeat surveillance audit within 90 days of

closing meeting date

o Recertification • Suspension

• Complete a full repeat recertification audit within 90 days

of closing meeting date but

• audit must meet the timing of 5.1.1

• If timing exceeded – Stage 1 & Stage 2 audit

o Transfer • Stage 1 & Stage 2 audit



Audit Report (5.10)

More content then before

Audit process summary

Includes performance (objectives/targets and

performance thereto)

Support site processes and interactions clearly

described

Copy of the final audit plan maintained as a record

Shall be acknowledged by the client

Use of SQA Opening/Closing Sheet acknowledgement

of report received

If final report provided after audit departure

• Acknowledgement email

• Within 15 days



Non-conformity Management (5.0, 6.0 & 8.0)

Major CARs

Surveillance

• Automatic suspension (8.3)

• & notification to IATF OEMs

• Within <15 calendar days (6.7)

o Implement correction

o Identify root cause

o Submit to SQA Auditor

o On-site verification is required (special audit)

Recertification

• Same as surveillance (see above)

• Timing (i.e. when the current certificate expires) may

shorten time for response



Non-conformity Management (5.0, 6.0 & 8.0)

Minor CARs

Surveillance

• Auditors are required to justify why the CAR is classified

as a Minor

• Within 60 calendar days

o Implemented correction

o Identified root cause

o Corrective action taken and implemented

o Submit to SQA Auditor

Recertification

• Same as surveillance

• Timing (i.e. when the current certificate expires) may

shorten time for response



Non-conformity Management (5.0, 6.0 & 8.0) All CARs

Root Cause Analyses • Shall utilize a documented problem solving method

• Includes 5-Why, 8D, Fishbone, etc.

Corrective Action • Shall be implemented.

• Related to the identified root cause.

Closure within 90 days by SQA • Allows for some time between submittal of corrective

action evidence submission by 60 days and closure per

rules at 90 days

• 100% Resolved

o Only under special circumstances

o Requires on-site verification prior to the next

scheduled audit



Non-conformity Management (5.0, 6.0 & 8.0) On-site Verification (5.11.3)

Major • Within 90 calendar days

• If CA is ineffective the certificate will be withdrawn

Minor • At the discretion of SQA

• Within 90 calendar days

• If CA is ineffective

o Major CAR issued against 8.5.2

o Previous Minor is raised to a Major

Verification of CAR next audit (5.11.2) Required for all CARs issued at the previous audit If CA is ineffective

• Major CAR issued against 8.5.2

• Previous Minor is raised to a Major



Summary

– These are the highlights!!!!!!!!!!!!

– Client is responsible for knowing the rules

– We highly recommend you purchase a copy

– Buy at AIAG

» https://www.aiag.org/source/orders/prodDetail.

cfm?productDetail=TSRULES-4

– To download the webinar recording of this

presentation

» https://attendee.gotowebinar.com/recording/72

01892778714669313


https://www.aiag.org/source/orders/prodDetail.cfm?productDetail=TSRULES-4






https://attendee.gotowebinar.com/recording/7201892778714669313



Anna Blackstone

Marketing Your Certification


• Online:

– Website

– Blog

– Email Campaign

– Social Media

– Online Press Releases

• Offline:

– Printed Materials

– Industry Event Displays

– Flags, T-Shirts, other promotional items

There are many ways to publicize your certification:



• Used to quickly advertise your

certification on your website homepage

• Provide a link for your visitors to easily

view your electronic certificate

• Print onto business cards, brochures,

and other items for fast recognition of

dedication to quality

Have you seen the new SQA Certification Badges?



Example of SQA Certification Badge on ISO

9001:2008 client website homepage



• Contact Anna Blackstone for more information & art work files

– [email protected]

– 1-866-688-0134 ext. 1110

Did you receive your SQA Certification Badges?


mailto:[email protected]


Q&A (Who’s your auditor?)

Smithers Quality Assessments

425 West Market Street

Akron, OH 44303

www.smithersregistrar.com

(330) 762-4231 ext. 1440

[email protected]

mailto:[email protected]

Documents

SQA Implementation Customer Trainingsmithersregistrar.com.cn/SmithersSQA/media/Smith... · • At the discretion of SQA • Within 90 calendar days • If CA is ineffective o Major