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detailed study in customer care centers of Teletalk Bangladsh Ltd.
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Frequencies Analyzed by SPSS V16Statistics
DesignationAgeGenderYears of ExperienceAppearance & ExpressionAge & Gender EffectEducationIntellectual LevelCompatability of Environmental SettingAbsent mindednessInformation overloadEffective Ad & PromotionsAppropriate Directions/Information RequiredEffective Open DiscussionNValid2525252525252525252525252525
Missing00000000000000Mode1211a1111111111Maximum24231233111233a. Multiple modes exist. The smallest value is shown
Designation
FrequencyPercentValid PercentCumulative PercentValidCSR2080.080.080.0
Manager520.020.0100.0
Total25100.0100.0
The survey refers that CSR comprises 80% of the deployment with 20% Managerial position.
Age
FrequencyPercentValid PercentCumulative PercentValid18-25832.032.032.0
26-301144.044.076.0
31-40520.020.096.0
41-5014.04.0100.0
Total25100.0100.0
The survey refers that 44% of the employees are aged at 26-30 and then 32% at 18-25. The latter one tends to switch More in job places. Whereas 20% are more stable at their current job.Gender
FrequencyPercentValid PercentCumulative PercentValidMale1664.064.064.0
Female936.036.0100.0
Total25100.0100.0
The survey refers that total population of the samples is comprise of 64% male and 36% female employees.
Years of Experience
FrequencyPercentValid PercentCumulative PercentValid1-5936.036.036.0
6-10936.036.072.0
11-20728.028.0100.0
Total25100.0100.0
The survey refers that employees having both 1-5 and 6-10 year of experience are 36%, whereas 11-20 years are 28%.
Appearance & Expression
FrequencyPercentValid PercentCumulative PercentValidyes25100.0100.0100.0100% respondents believe that, appearance & expressions are influential in communication.
Age & Gender Effect
FrequencyPercentValid PercentCumulative PercentValidyes2288.088.088.0
no312.012.0100.0
Total25100.0100.0
88% respondents believe that, age & gender effect the way of communication greatly whereas 3% reports: No.
Education
FrequencyPercentValid PercentCumulative PercentValidy1352.052.052.0
n936.036.088.0
p312.012.0100.0
Total25100.0100.0
52% respondents believe that, education effects communication greatly whereas 9% reports No and 3% Partly.
Intellectual Level
FrequencyPercentValid PercentCumulative PercentValidy1664.064.064.0
n312.012.076.0
p624.024.0100.0
Total25100.0100.0
64% respondents believe that, intellectual level of the receiver effects communication greatly whereas 3% reports No and 6% Partly.
Compatibility of Environmental Setting
FrequencyPercentValid PercentCumulative PercentValidy25100.0100.0100.0100% respondents believe that, compatibility of environmental setting effects communication greatly.
Absent mindedness
FrequencyPercentValid PercentCumulative PercentValidy25100.0100.0100.0100% respondents believe that, absent mindedness effects communication greatly.
Information overload
FrequencyPercentValid PercentCumulative PercentValidY25100.0100.0100.0100% respondents believe that, information overload effects communication negatively.
Effective Ad & Promotions
FrequencyPercentValid PercentCumulative PercentValidY1664.064.064.0
N936.036.0100.0
Total25100.0100.0
64% respondents believe that, the companys advertisement & other promotional activities are effective whereas 9% reports No. None answered Partly or Dont Know.
Appropriate Directions/Information Required
FrequencyPercentValid PercentCumulative PercentValidY1664.064.064.0
N624.024.088.0
P312.012.0100.0
Total25100.0100.0
64% respondents believe that, the companys advertisement & other promotional activities are effective whereas 24% reports No and 3% reports Partly. None answered Dont Know.
Effective Open Discussion
FrequencyPercentValid PercentCumulative PercentValidY1664.064.064.0
N624.024.088.0
P312.012.0100.0
Total25100.0100.0
64% respondents believe that, open discussion meetings held by supervisors with employees are effective whereas 6% reports No and 3% reports Partly. None answered Dont Know. It refers that 6% have difficulty of adjustment to the organization or have communication gap. On the other hand, 3% responded Partly have twisted understanding of the phenomena or communication gap. The majority believes that its working well. They have the chance to discuss problems with the supervisors.