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Spring Creek Forest Semi-Annual Meeting October 11, 2016

Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT [email protected] • 832-630-7061 The goal is to maintain & grow your property value and

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Page 1: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Spring Creek Forest Semi-Annual Meeting

October 11, 2016

Page 2: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

2016 Board Members !  Dawn Newcomer – President

!  Jim Clancy – Past President, Interim Treasurer

!  Jackie Nielsen – Vice President

!  Linda McCree – Secretary

!  Elisa Kaplan – Section I Rep

!  Chuck Maier – Section II Rep

!  Marc Freeman – Section III-E Rep

!  Marty Thomen – Section III-W Rep

!  Gail Caynon – Section IV Rep

Page 3: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Board Leadership Development

On February 20, 2016, Dawn Newcomer, Jackie Nielsen, Jim Clancy, Elisa Kaplan, Deb Betts and Marty Thomen were trained in Volunteer Board Leadership Development along with the board of Oakwood Glen.

The Community Associations Institute (CAI), of which Spring Creek Forest is a member, hosted the six-hour training that was broken into five learning modules:

!  Governing Documents and Roles & Responsibilities

!  Communications, Meetings and Volunteerism

!  Fundamentals of Financial Management

!  Professional Advisors and Service Providers

!  Association Rules and Conflict Resolution

Page 4: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Spring Creek Forest

Budget Analysis

Page 5: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

2016 Budget Analysis

Budgetfor2016

EstimatedEOY

Revenue/Expense2016

ProposedBudgetfor

2017 2018 2019 2020 2021 2022 2023

RevenueforfiscalYear 355,905 361,711 364,405 364,930 375,878 387,154 398,769 410,732 423,054

O&MExpense 281,538 332,811 301,071 308,249 317,496 327,021 336,832 346,937 357,345

CapitalProjectsExpenseRenovations 53,955 - 43,885 62,500MajorMaintenance 56,804 57,315 24,597 67,139 49,581 173,365

TotalCapitalExpense 119,304 57,315 24,597 67,139 49,581 173,365

TotalExpensewithcapitalprojects 335,493 332,811 344,956 427,553 374,811 351,619 403,971 396,518 530,710

Income(RevenuelessTotalExpenses) 20,412 28,900 19,449 (62,623) 1,067 35,535 (5,202) 14,214 (107,656)

FiscalYear 2016 2017 2018 2019 2020 2021 2022 2023CashReserveProjections

BOY 251,193 270,642 208,019 209,086 244,621 239,419 253,633Income(RevenuelessTotalExpense) 19,449 (62,623) 1,067 35,535 (5,202) 14,214 (107,656)EOY 251,193 270,642 208,019 209,086 244,621 239,419 253,633 145,976

ProjectedMaintenanceFeeIncrease-Year 0% 0% 3% 3% 3% 3% 3%

Page 6: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

2016 Maintenance Fees

•  Paid 565 = 96.6%

•  On Payment Plans 14 = 2.4%

•  Final Notice of Non-payment 5 = 0.8%

•  Bankruptcy 1 = 0.2%

•  Total 585 = 100%

Page 7: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

2016 Financial Condition

Maintenance Expenses

Page 8: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

2016 Financial Condition

General Expenses

Page 9: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Spring Creek Forest

Security Report

Page 10: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

2016 Security

Sheriff ’s Deputies Contract Duties

Page 11: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

2016 Security Contract Sheriff ’s Deputies Non-Contract Duties

Page 12: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Spring Creek Forest

Assets

Page 13: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

Parking lots (3) Ball Field

Esplanades (4) Fountain at main entrance

Marquee Land and Improvements

associated with each Asset

Club House Pool

Tennis Courts (6) Playground Area

Page 14: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

Before

After

Lawns and Landscaping Restored

Page 15: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

After

SCFCA Assets

Before

Page 16: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

New Skimmers

Locking Doors Electrical

Pad for Lane Reels

Locking Doors Pump House

Repair & Paint Pool Cabanas

Tile Cleaned & Sealed

Page 17: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

New Baby Pool Shelter

Pool Chairs New Wheels & Paint

Safety Rails for Diving Board

Rust Treatment

Page 18: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

Before After Resurfacing, New Branded Windscreens

& New Light Poles and Bulbs

Page 19: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

New Roof, Hardi Fascia, Gutters & Leaf Screens

Repaired Drainage System

New Patio Ceiling, Lighting, Fans and Tables

Page 20: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

New Floor, Paint, Fixtures Repaired Termite Damaged Wall

30% Larger Floorplan

New Locking Storage Closet

ADA Compliant Diaper Changing Stations

Page 21: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

Playground Maintenance Replaced Landscape Timbers

Annual Gravel Work

Replaced Broken Panel New Structure for 3-5 year olds

Page 22: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

Driveway Repair, Joint Sealing Cracks, Sealcoating and Striping of our 1978 Parking Lots

Before Before After

Page 23: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets

Typical Problems with Pool Deck

Shelters Repaired & Painted - New Picnic Tables Painted Goals

Parking Lot at Ball Field Needs Attention Ball Field Itself Needs Leveling

Batting Cage and Baseball Diamond Need Repair

Page 24: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

SCFCA Assets •  New Roof, Hardi fascia (same for pump house) •  New gutters •  Club house painted, exterior •  Club house tile floors cleaned and sealed •  Drive way patched, parking lots sealed, striped •  Replace baby pool shelter, done by SCF

residents for the cost of materials •  New signage to replace faded signs •  Replace 3 bulbs in the tennis court, by SCF

residents for a savings of about $2,000 •  Replace fitting on water fall, by SCF for $90,

the cost of the fitting •  Replace light in outdoor men’s bathroom, by

SCF residents for the cost of the fixture •  Replace the timer for the tennis court lights, by

SCF residents for the cost of the timer •  New leaf screens for the gutters installed by a

SCF resident for the cost of the screens •  Pressure wash side walk done by SCF resident

at no cost to SCF •  Spray for weeds on tennis courts, pool deck

and ball field parking lot for the cost of the weed killer

•  Install under ground piping to collect rain from the gutters and court yard

•  New gate in pool area by the electrical equipment

•  New doors on pump house •  New pumps •  New 3 phase wiring ran to reduce electrical

usage and prolong pump life •  New doors on guard shack •  Remodeling exterior bathrooms •  Remodeling guard shack •  Replacing 2 exterior doors on the club house •  Replacing ceiling on patio of the club house,

running new wires for additional lights and fans on the patio

•  Installing new attic access stairs and flooring and lighting in the club house attic

•  Installing shelves for storing chairs in the club house closet

•  Rebuilding ceiling in the club house closet that stores the tables

•  Acoustic Panels in the club house •  Timers for outdoor lights replace with photo

cells •  Replace post on patio that was supporting club

house roof

2016 Work Performed

Page 25: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Nabr Network https://springcreekforest.nabrnetwork.com

132 Accounts 22.5% Registered Password Protected Secure Private – SCF Only Versatile Multiple Platforms Calendars Groups Community Feed Clubhouse Reservations Committees Resident Directory Business Directory Photo Galleries Resources News

Page 26: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Deeds

Page 27: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Deeds TRANSERVE MANAGEMENT [email protected]•832-630-7061

The goal is to maintain & grow your property value and keep the community a thriving area. Maintaining deed restrictions is the number one tool to achieve our goal.

89% of SCF residents comply with the first notice of violation.

6% of SCF residents comply by the 2nd notice of violation.

3% of SCF residents comply by the legal notification.

2% of SCF residents disregard the notice or repeat violation hoping we won’t notice. (Forcing legal action at the cost of the resident)

Page 28: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Deeds TRANSERVE MANAGEMENT [email protected]•832-630-7061

Transerve Monthly Activity Averages: Monthly Average Letters Sent to Residents: 102 to 115

Phone Calls to Residents: 37 to 77

Monthly Average Emails To Residents: 142

Monthly City, County, State, Government contact on behalf of SCF: 22 to 32

Bank, Title, Real Estate, Legal, Bookkeeper, Board Etc. /Professional contact Monthly: 32 to 53 All Activities are Recorded and Maintained by Transerve, making available all pertinent details for legal action.

Page 29: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Deeds TRANSERVE MANAGEMENT [email protected]•832-630-7061

VACANT or Abandoned Homes 2016:

4 Confirmed Vacant Homes – 1 Filed Abatement (working with county and broker; home currently being remodeled.)

3 of the 4 have been Cured and now have new owners (Homes have been remodeled or in the process)

2 Owners are not on site; TMC is in constant contact to ensure property is maintained.

6 Pools in SCF, TMC worked with HC Health Department, Board and residents to resolve.

Page 30: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Spring Creek Forest Fine Schedule

Page 31: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Fine Schedule

•  Section 2 (“Duties”) of Article VIII (“Powers and Duties of the Board of Directors”) of the Bylaws of the Spring Creek Forest Civic Association (the “Bylaws”) states: “It is the duty of the Board to ----- (i) Enforce the Restrictions (which is a defined term for the Deed Restrictions).

•  A Fine Schedule is a tool for enforcement. •  Residents, who have complained to the Board about violators,

requested a Fine Schedule.

•  For the few violators who refuse to comply, a fine schedule is an intermediary step before filing a lawsuit.

Page 32: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Spring Creek Forest Committees

Page 33: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Committees

•  Social Committee

•  Deeds Committee

•  Communications Committee

•  Maintenance Committee

•  Architectural Control Committee

•  Nominating Committee

We are in Great Need of new committee members and volunteers. Please support our community!

Page 34: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Spring Creek Forest

Q & A

Page 35: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

2017 Board Election

!  Dawn Newcomer or Brandon Dilli – President

!  Jackie Nielsen or Paula Martin – Vice President

!  Jim Clancy – Treasurer

!  Linda McCree – Secretary

!  Elisa Kaplan – Section I Rep

!  Chuck Maier – Section II Rep

!  Jennifer McNutt – Section III-E Rep

!  Marty Thomen – Section III-W Rep

!  Jennifer Young – Section IV Rep

Page 36: Spring Creek Forest...Deeds TRANSERVE MANAGEMENT PROFESSIONAL HOA PROPERTY MANAGEMENT Transervehoa@gmail.com • 832-630-7061 The goal is to maintain & grow your property value and

Spring Creek Forest Semi-Annual Meeting

Thank You for Attending!