Newswire

Spring 2015

What’s Inside

Tronia News & Events ............... 2

agrē Support Tips ...................... 3

Citrix Update Tip ....................... 3

Citrix User Reactivations ............ 4

New AgCollect EMR ................... 4

Q&A: Incorrect Main Unit Type .. 5

agrēMobile ............................... 6

eDocuments & eSignatures ....... 7

Around the Corner .................... 8

Spring Hours for 2015 Monday, April 27th - Saturday, June 6th

Spring hasn’t quite arrived in St. Albert yet, but we’re already gearing up for the extra

support our retailers in warmer zones of the country need at this time of year. As

always, start and end dates for spring hours may change if demand warrants.

Mondays—Fridays 7:30 a.m.— 5:00 p.m.

except Monday, May 18th 8:00 a.m.— 1:00 p.m.

Saturdays 9:00 a.m.— 11:00 a.m.

Spring Across Canada From your Editor—Debbie Ewing

In Nova Scotia, time marches on at a slower pace. 40 acres is still a BIG

farm. My father-in-law is still using the “new” equipment he bought

when my honey was a kid. This spring, don’t forget to slow down once

in a while - sometimes when the world is speeding by, you just need to

stop and smell the canola to keep things in perspective.

2

Tronia News & Events

Apparently Pam, Dee, & Anita (not exactly as shown) had a nice time at

the icebreaker! CAAR brought in a great lineup of speakers this year

(Dee found Doug Lipp’s presentation so compelling she bought his

book) and how could you beat that location? We hope to see you again

next year in Saskatoon.

CAAR Convention 2015

While attending his daughter’s wedding in Cabo San Lucas, Simon found the usual matrimonial festivities a little too tame. Dropping 48 meters in 0.48 seconds helped liven things up.

Shana’s ‘new’

1959 Ford Consul MK II

Pam & Dee at the CAAR

Convention in Kelowna.

Joe, Paige, & Kim in Ottawa

Sebastian & Laura in St. Kitt’s

3

For new retailers going through their first

spring with agrē, and for old hands who might

need a refresher, here’s the best ways to get

support during the rush.

Extended Spring Hours

From April 27 to June 6 Tronia CSCs will

start earlier and stay later, so there’s more

hours in the day to contact them for support.

Monday to Friday we’ll be open from

7:30am - 5:00pm, except on Victoria Day from

8am - 1pm.

On Saturdays we’ll be open from 9 - 11am.

Office Hours Email Support

Actually, this is the fastest way to get

support before, during, and after office hours.

Sending an email to support@tronia.com

automatically creates a new ticket in our issue

tracking software and gets the support process

started immediately.

Please send a new email for a new issue so a

new support ticket is created. Replying to an

email your CSC sent you six months ago about

an old problem isn’t going to immediately

identify that you need help now with

something new.

If your CSC emails back regarding your new

issue, please reply from the same email. The

subject of the email tells our issue tracking

software to append what you just typed to the

existing support ticket. Replying with a

different subject would create a new ticket.

Office Hours Phone Support

Phone support is available during spring

hours. One CSC will be coming in early to

cover the 7:30 shift, and the other will be

staying until 5:00 to take the later calls. One

CSC will be available on Saturdays.

After Hours agrē Support

If you have a problem with agrē outside of

office hours, please send an email to

support@tronia.com. As soon as the office

opens, a CSC will read your email and get

started on resolving your issue.

After Hours Citrix Support (for hosted users)

If you are a hosted user and are having an

issue with Citrix outside of office hours, please

email techSupport@tronia.com.

This email address is for Citrix issues only -

Steve is a clever network administrator, but is

unable to provide agrē procedural assistance.

Getting help the fastest and most efficient way

agrē Support Tips

If getting ready for spring involves logging in to computers

and devices that haven’t been used since last year, don’t forget

to update the Citrix client before you login.

Installing the current version ensures your machine is

protected with the latest security updates .

Updating Citrix before spring

Citrix Support Tip

4

Citrix: User Reactivations through My Account

To reactivate Citrix IDs for

spring, login to My Account

(Tronia’s version of Grower

Central) and head over to the

User Modifications tab.

From here you can reactivate up

to 5 IDs on the same request.

New IDs are requested from

here too - choose Add from the

drop-down menu instead of

Reactivate, and you can request

up to 5 new IDs on the same

submission.

At the end of the season, come

on back and submit a

deactivation request from the

same place.

If you haven’t used My Account,

full instructions are available in

the whitepaper in online Help. If

you’ve forgotten your ID or

password, contact your CSC.

Hey Hosted Users, it’s that time of year!

agrē, AgCollect & Syngenta CT

Syngenta has created a new program to track treated seed

Syngenta CT is a new EMR Manufacturer

created specifically for Syngenta seed

treatments.

Seed pre-treated from Syngenta will be

handled differently than Syngenta seed that is

normally received untreated and subsequently

treated by you.

Seed that comes pre-treated will have two

AgCollect manufacturers. Seed that comes

untreated will have one manufacturer and a

new product called Syngenta Seed Treatment

added to LOTs and Invoices.

Please refer to the AgCollect whitepaper in

online Help for product setup details.

agrē Q&A: Incorrect Main Unit Type

5

Q: Last year a chemical I sold came in a case,

with 2 jugs per case. This year there are no

cases, just jugs. agrē won’t let me change

the main unit type of a product that’s

already been used, so how do I get the

product to have right main units?

A: Because inventory quantity count and

current value are based on the main unit

type, agrē won’t allow you to change it.

What you need is a new product that looks

exactly like the old product—except with

the correct unit type and cost.

The main unit type can’t be changed - but there’s a work-around for it

Change the existing product code to

indicate it’s no longer in use (you can’t

have two products with the same code but

two products with the same description is

ok).

Copy the old product and change name

of the new product to be the same as the

original name.

On the Units tab, remove CASE and

make JUG the main unit type.

Adjust any remaining inventory of the

old product OUT, and the equivalent

quantity of the new product IN.

Remember to convert the cost (for

example, if a case cost $199.99 and there

are 2 jugs/case, a jug costs $99.99)

The last step is to go back to the Manage

Products grid and deactivate the old

product.

6

agrēMobile

agrēMobile is a live link to your Hosted agrē database.

Because agrēMobile is a web app, you can run it from

almost any device (Windows, Android, iOS) through

any browser (IE, Chrome, Firefox, etc.).

Everything is already setup for you to run agrēMobile.

There’s nothing Tronia needs to do behind the scenes;

there’s no app to download from an app store. You

just need to navigate to the agrēMobile website and

login with your agrē ID and password.

Add & Edit field scouts while on the move

Many devices support voice recognition so even

if you’re not an expert typist you can easily

record your information.

Field Scouts can be Added and Edited with agrēMobile.

Please refer to the agrēMobile whitepaper in online Help

for detailed instructions and a few handy tips (like how to

pin an agrēMobile shortcut to your home screen).

Any data entered through agrēMobile will

immediately be updated in your agrē database.

If you’ve gone “off the grid” agrēMobile also

has offline capabilities so you can create

scouts and sync them to agrē later when you’re

back online.

agrē eDocuments & eSignatures

7

eDocuments

eDocuments (included with agrē

so you can start using it right now)

allow you to “take a snapshot” of

many agrē reports.

While previewing the report, click

Save to Document Manager.

Customer and supplier eDocs can

be viewed on the documents tab

of their respective accounts.

Two great new features introduced in the last release

eSignatures

eSignature (premium module) allows you to add an

electronic signature to some eDocuments

before they’re saved to the document manager.

Reports like the location transfer can accept two

signatures: one for the sender and one for the

receiver.

You won’t need a separate signature pad to

capture eSignatures - you can use a fingertip to

sign on the touchscreen of a mobile device, a

mouse to sign on a desktop, or a touchpad or

trackpoint to sign on a laptop.

Documents of all types can also be viewed in the Document Manager.

File > Manage > Documents

Around the Corner in 2015

Monday, April 27

Start of Extended Spring Hours

Monday, May 18

Victoria Day

Tronia open 8 - 1 pm

Saturday, June 6

End of Extended Spring Hours

Wednesday, June 17

agrē 2.15.02

tentative release date

Wednesday, July 1

Canada Day - Tronia closed Visit us online at

www.tronia.com

Providing business solutions through the use of technology and training.

#335 Carleton Drive

St. Albert, Alberta, Canada

T8N 7L1

Toll Free: 1.888.987.6642

Local Phone: 780.459.4477

Fax: 780.459.6405

Email: support@tronia.com

2014 Tronia Scholarship Winners

Follow us on

facebook

8

Shana’s daughter Taryn raised funds for the Edmonton Hair Massacure.

Tronia Systems Ltd. is pleased to continue our

scholarship program for students in the

Agribusiness sector. Two (2) $1,000

scholarships are awarded annually to students

who demonstrate outstanding leadership

abilities through school and community

involvement while maintaining a superior

academic standing.

Congratulations to Katelyn Stehr of Saskatoon,

SK, and Mathilde Grol of Bow Island, AB

who were each awarded a $1,000 Scholarship

from Tronia Systems. They were awarded the

scholarship based on their outstanding

leadership qualities, community involvement

and academic standing.

And congratulations to Hendrik Feenstra and

Annie Rosia who were each awarded a $500

Scholarship from Tronia Systems through the

Alberta 4-H Club.

Y o u c a n d o w n l oa d

applications for this year’s

scholarships from our

Giving Back webpage. The

deadline to apply is

Friday, October 9, 2015.