Embed Size (px)
Citation preview
International SOS Membership
4th June 2015
2
Agenda
• International SOS membership: what’s in it for you?
• Services available to you:
• Pre-travel
• During travel or assignment
• In an emergency
• Q&A, learn more about how your medical and security
membership can assist you.
3
International SOS WorldwideA network that works for you
• A presence in 89 countries across five continents
• 27 assistance centres• Over 11,000 employees and
86 offices• 99 languages supported
• 1,200 doctors• 46 international clinics• 600 remote medical facilities
• 200 full-time security consultants
• 5 Regional Security Centres• Internal travel tracking team
• A presence in 89 countries across five continents
• 27 assistance centres• Over 11,000 employees and
86 offices• 99 languages supported
• 1,200 doctors• 46 international clinics• 600 remote medical facilities
• 200 full-time security consultants
• 5 Regional Security Centres• Internal travel tracking team
4
5
INSIGNIFICANT
LOW
MEDIUM
HIGH
EXTREME
Beware of your security risk exposure before you leave
Let us help you
How to connect with International SOS?
7
Using your membership - Pre-travel
8
Download the International SOS Assistance App
• Download now: app.internationalsos.com
Available on:
Assistance App - For your travellers!
• One click access to the nearest assistance centre
Membership number: 14EYCA089567
9
Helping you prepare before you goMedical recommendation, Security Advice, Travel support
• When you call any 24/7 assistance centre, one of our experienced staff will take your details and understand how we can help:
–Do you need vaccination before traveling to Lagos?
– Do you have to bring medicine with you?
–You are flying to Mexico on a business trip. Which districts to avoid in the city?
–Your flight arrives at night in Algiers. Is it dangerous? Which taxi company should you use?
10
Using your membership – Whilst you are away
11
What we can help you with.
hotel referral
directions
doctor referral
lost wallet
travel-related infections
threats
toothache
can I drink the water?
flu
lost walletcoups
civil unrest
routine issues
extreme weather
can I use the local taxis?
typhoid fever
diarrhoeaair quality
rural isolation
language and cultural barriers
vehicle accidents
airline delays
common travel problems
immigration & visas
medical illness
12
Using your membership - Post-travel
REAL LIFE EXAMPLE – TRAVEL ASSISTANCE
REAL LIFE EXAMPLE – FOOD POISONING
15
If the unthinkable happens
We monitor your condition and give adviceWe monitor your condition and give advice
We handle all logisticsWe handle all logistics
We evacuate you to a centre of medical excellenceWe evacuate you to a centre of medical excellence
We evacuate you to a safe areaWe evacuate you to a safe area
We help with your familyWe help with your family
We keep you informed every step of the wayWe keep you informed every step of the way
We organise repatriation of mortal remainsWe organise repatriation of mortal remains
We coordinate payment of medical fees when approvedWe coordinate payment of medical fees when approved
16
SECURITY SERVICESThe unexpected…
Location: Paris, Charlie Hedbo incident | 7 January 2015
We were able to provide appropriate advice from the scene of the incident to prevent business disruption and allay concerns for our Members
Terrorists attacked the Charlie Hedbo offices in Paris, killing and injuring
staff and security guards. Jewish grocery store attacked as well
We sent our first Special Advisory within 30 mins of attackWe sent our first Special Advisory within 30 mins of attack
Security team sent to the scene to ascertain impactSecurity team sent to the scene to ascertain impact
Provided an alert with our info from scene plus mapsProvided an alert with our info from scene plus maps
Fielded calls from clients – provided advice and allayed fearsFielded calls from clients – provided advice and allayed fears
Worked with media clients to increase security staffWorked with media clients to increase security staff
12 alerts sent over 3 days with accurate info and advice12 alerts sent over 3 days with accurate info and advice
Working with global team/CR to determine long term impactWorking with global team/CR to determine long term impact
17
Your pre-departure check-listKey take-aways for travellers & assignees
Download the Assistance App application
Program an assistance centre number into my mobile phone
Prepare for my trip by logging in International SOS website for pre-travel advice
Review required vaccinations
Subscribe to medical & security related email alerts regarding my destination
Call one of International SOS Assistance Centres anytime, anywhere
Ensure all passports and visas are valid and in a safe location
18
Next Webinar
Next Webinar – in EnglishJune 25th | 10:30am London time (BST)
For the whole 2014-2015 Membership Webinars Calendar
Contact: [email protected]
