Spectos Postal & Logistics Solutions

Page 1Spectos GmbH All rights reserved 2001-2018 ©Spectos GmbH All rights reserved 2001-2018©

Spectos Postal & Logistics Solutions Analysis of Postal & Logistic processes with Live-Trackers, RFID

and Transit Time Measurement System

Page 2Spectos GmbH All rights reserved 2001-2018 ©

The Next Generation of Market Research: Better controls means better results.

The TeamCorporate PhilosophyFounding Story

Spectos is an independent Institute for

Market Research and Technology.

Real performance begins with the

collection & usage of reliable data.

Our team is comprised of experts from

various industries and specialists fields.

Since being founded by Niels Delater in

2001 in Dresden, Germany, Spectos has

been supporting leading edge companies

with business performance improvement

for over 15 years.

.

The first step towards progress starts with

viewing processes from the customer’s

perspective, as well as not only listening

to, but also learning from the voice of the

customer.

Consisting of over 120 employees, our

international team includes market

researchers, engineers, graphic designers,

mathematicians, analysts, and account

managers.

About Spectos


Live Tracking Technology

Example for logistics process and tracking objectives

The real-time tracking presented here is for individual shipments for tracking and analysis of :

■ Information about processes when RFID or Track n‘ Trace is not possible or economical

■ Details and differences between the defined process steps

■ Suspected or known deviations in standard processing

■ Unknown running processes

■ Proof of delivery and performance for the customer

HUBCustomerPick-up

ReceiverDelivery

Measuring points / research analysis



Overview about the Technology

■ Location transfer from predefined intervals: 15 Min / 60 min / 24 hrs

■ Battery life depending on measurement interval and process: Upto one year

■ Location accuracy:

■ In residential areas: 20-50 m possible

(when in use from known WIFI-positions)

■ In rural areas/on thoroughfares: 500-3000 Meter

(based on GSM-network)

■ Reliable reception - also in buildings/transport containers/trucks

■ Real time transmission of data (no complex readings)


Data transmission

System Monitoring

Cloud Server

Data bank

Raw data

GSM / WIFI Tracking Events

Status and Heartbeat

Configuration and Administration

Analysis & Report

Alerts &

Escalation Real time-transmission of data from all

trackers in the RPM Cloud-Plattform


Data connection and System monitoring


Tracking of letters

■ Mailing in different formats is

possible

■ Machine friendly for flat and multi-

sorters

Tracking of parcels

■ Every form of shipment can be

monitored

■ Built in sensors offer additional benefits:

■ Light sensor (shows open when

shipment arrives)

■ Movement sensor (can indicate

improper handling)

■ Other sensors (i.e. temperature) can be

connected when needed or required

Tracking of containers & vehicles

■ Installation in vehicles for continuous

site survey

■ Installation in packaging, i.e. transport

boxes, trolleys, ULD‘s pallets,

containers


Applications for Postal & Logistic services


Small. Reliable. Innovative.


Quick Product Overview


Depot

Hub

Entry point for test shipments / containers / transport crates / pallets

Measurement & Location points for RFID Gates

Sorting Center

Customer

(Lettershop)

Quality Monitoring

Timely delivery

Outbound

Completeness

Misdirection

Running time

Container Tracking

Timely delivery

Misdirection

Completeness

Outbound

Inventory optimization

Inventory Management

Quantity at site

Localization process

Inventory

Return time

Responsible transition

Loss

RFID Technology Infrastructure



SMS Gateway

System Monitoring

Cloud Server

Data bank

Raw data

Last Mile Unit

Spectos Gates

ReadingsSMS

Analysis &

Report

Alerts &

Escalation

Real time-transmission of data from all

trackers in the RPM Cloud-Plattform



2-Antenna gate for narrow passagesand doors

■ Router with SIM card for mobile data

transmission and remote maintenance

■ Uninterruptible power supply

■ Aluminum housing with suspension

support

4-Antenna gate for wide rolling doors

■ Router with SIM card for mobile data

transmission and remote maintenance

■ Uninterruptible power supply

■ Stable and shock proof housing

■ Ram protection not included, but

recommended

Last Mile Unit (LMU) for use in mailboxes

■ GSM modem for data transmission via

SMS (readings and status)

■ Measure cycle every 15 minutes,

Battery life > 1 week till the next

change

■ Rechargeable via USB port

■ Flash memory for data caching

■ Plastic housing


Transit Time Measurement System

Design Plan Implementation

Fulfill culture & country-specific demands and norms

Measurement structure according to norms

Client-specific goals, performance indicators

Data from Real Mail Study

Step-by-step implementation of the defined structure

Investigate transit process

Recruit individual panels, enter data into in-house database, SpectosLab

Plan, generate i.Codes, create panelist surveys and target dates via SpectosLab software

Seamless integration in close collaboration with our experts

Create individual dashboard for 24/7 access to data, regardless of location

According to customer needs, integration of KPIs, alert and ticketing systems, benchmarks

Technology tracking system



Production Induction Measure

In-house facilities for highest quality control, experience

Printing, letter bundling, packagingRFID technology (passive or active)

Introduction for induction

Shipment to dropper

Various sizes, volumes

Reliably distribute mail to droppers, measure transit time

Induction of test mail

Update Spectos Lab with induction day

Data monitoring and quality control

Active support for senders

Collect high-quality, varying data for postal measurements

Various channels for data collection, such as telephone, web applications, email, etc.

Response validation process

Collect & compare RFID data

Continuous panel management



Data Collection Data Validation Report

Monitor measured data for high quality results

Daily basis

All channels connected

Statistical correction

Live ticketing system

Team of expert analysts working to translate your data

Automatic evaluation of results

According to tenders and customer requests

Filter function for in-depth analysis

Unsure data analysis / statistical correction

Reliable data analysis for proof of quality, certification

RPM (Real Time Performance Monitoring)

Customizable, integration of goals

Live monitoring and closed data

24/7 availability



Highest levels of accessibility

Reliable panelist recruitment and data collection with over 10 years of telecommunication experience

In-house developed call center software system for data collection and verification via telephone, easy integration according to client specifications

Integration of receipt target date and up to four target check dates (panelists will be contacted up to 4 times)

Use of native speakers in over 10 languages, international team active in over 15 countries

Ticketing system for organization, structure

Professional, personal contact with panelists

Quality control with KPI thresholds, panelist incentives


Belgian Post – Transit Time Measurement

RFID-Supported E2E

Transit Time Monitoring System

Customizations:

Highly customized, individual dashboard with details on panel, transponder overview, filter function for dates, destination, routes

Multi-language web application for data collection - exclusive to bpost and available in Flemish, French, German and English

Panel management system, statistics on size, deactivations, etc.

Internal ticket system to track and solve issues quickly

RFID tracking: overview of read rates, locations, loss status

Comprehensive overview of city to city transit times

Panelists with RFID reading devices in mailboxes


Singapore Post– Transit Time Measurement

Multinational Cross-border Transit Time Monitoring System

Customizations:

Panelists in 20 countries on five continents

Identify further test mail condition – if damaged at receipt

Frequent multi-language test planning production

Multiple data collection sources according to culture/nationality

Call center services according to different time zones

Test mail preparation to incorporate special character sets

Weekly updated interactive web-based reporting including detailed weekly Excel reports,

including direct comparison of countries

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Spectos Postal & Logistics Solutions