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CUTA DATA Specialized Transit Services Fact Book

@canadiantransit

CUTA-ACTU

www.cutaactu.ca

2014 Operating Data

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CANADIAN URBAN TRANSIT ASSOCIATION Vision To inspire and influence the evolution of integrated urban mobility. Mission Statement CUTA is the collective and influential voice of public transportation in Canada, dedicated to being at the centre of

urban mobility issues with all orders of government, and delivering the highest value to its members and the communities they serve.

CUTA will be the "go-to" organization for information, trends, networking and training, providing leadership for its members and all stakeholders.

To operate effectively, CUTA will foster a culture of active engagement with its members. CUTA will deliver a high performance working environment. Its team will be consummate experts and professionals. Success will be measured by an action-oriented focus, achievements, and contributions to member success.

CUTA DATA PRODUCT TERMS OF USE COPYRIGHT The Canadian Urban Transit Association (CUTA) is the owner of all intellectual property rights (including copyright) in this data product. Users of this data product (Users) are hereby granted a non-exclusive right to use this data product subject to the terms below. TERMS OF USE This data product may only be used for personal, corporate, educational or public policy research purposes. This permission includes the use of the content in analyses and the reporting of results and conclusions, including the citation of limited amounts of supporting data extracted from this data product. The Data may not be:

Sold, copied or otherwise traded Put available on the internet

When used in research: The source of any such data must be acknowledged in all documents and communications by providing the following source citation at the bottom of each table and graph: Source (or “Adapted from”, if appropriate): Canadian Urban Transit Association, name of data product, catalogue number of data product, reference date of data product. Users shall obtain approval from the CUTA department of Research, Technical & Member Services before distributing any material extracted from this data product in any medium outside of the CUTA member organization. Users shall not use any part of this data product to develop or derive any other data product or data service for distribution or commercial sale. WARRANTIES AND DISCLAIMERS This data product is provided “as-is” and CUTA makes no warranty, either express or implied, including but not limited to, warranties or merchantability and fitness for a particular purpose. In no event will CUTA be liable for any direct, special, indirect, consequential or other damages however caused. ANY USE WHATSOEVER OF THIS DATA PRODUCT SHALL CONSTITUTE YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THE TERMS DESCRIBED ABOVE. For further information please contact the CUTA License Administrator: License Administrator Canadian Urban Transit Association Phone: 416-365-9800; extension 113 E-mail: techservices@cutaactu.ca Specialized Transit Services Fact Book - 2014 Operating Data Published by: Canadian Urban Transit Association Suite 1401, 55 York Street Toronto, Ontario M5J 1R7 CANADA Telephone: 416-365-9800 E-mail: techservices@cutaactu.ca Website: www.cutaactu.ca

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CUTA REPORT DOCUMENTATION FORM

CUTA Report No. RTS-15-03E

ISBN No.

Publication Date August 2015

Title and Sub-title

SPECIALIZED TRANSIT SERVICES FACT BOOK 2014 OPERATING DATA

Prepared By Tammy Siu Industry Data Coordinator

Performing Agency Canadian Urban Transit Association 55 York Street, Suite 1401 Toronto, Ontario M5J 1R7 Canada Tel: 416-365-9800 E-mail: techservices@cutaactu.ca Website: www.cutaactu.ca

Project Manager Wendy Reuter Vice President, Member Value

Sponsoring Agency

Supplementary Notes Please contact CUTA's Research, Technical and Member Services Department for any corrections or comments. Copyright © 2015 Canadian Urban Transit Association (CUTA) - Association canadienne du transport urbain (ACTU) Abstract The Specialized Transit Services Fact Book contains operating statistics collected from 71 CUTA member transit systems which provide transit services for persons with disabilities. The Fact Book provides detailed data for 2013 and 2014, along with key performance indicators, for each of the Specialized Transit systems. The report also provides summary information for each province and population group, and for Canada, as well as graphs comparing key indicators.

Key Words Paratransit; Transit Services for the Disabled; Statistics; Performance Indicators

Language RTS-15-03E: English RTS-15-03F: French (This report is also available in French.)

No. of Pages 102

Distribution Available to CUTA members only.

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FICHE DE PUBLICATION DE L'ACTU Rapport no RTS-15-03E

ISBN no

Date de publication août 2015

Titre et sous-titre

Répertoire statistique du transport adapté Données d'exploitation de 2014

Préparé par Tammy Siu Coordonnatrice aux données statistiques

Organisme exécutant Association canadienne du transport urbain 55 rue York, bureau 1401 Toronto (Ontario) M5J 1R7 Canada Téléphone: 416-365-9800 Courriel: techservices@cutaactu.ca Site web: www.cutaactu.ca

Directeur du projet Wendy Reuter Vice-présidente, Valeur aux membres

Organisme parrain

Renseignements supplémentaires Veuillez contacter le département de recherche, services techniques et services aux membres de l'ACTU pour tous commentaires ou corrections. Copyright © 2015 Canadian Urban Transit Association (CUTA) - Association canadienne du transport urbain (ACTU) Résumé Le répertoire statistique du transport adapté présente les données d'exploitation recueillies auprès de 71 réseaux de transport adapté, membres de l'ACTU. Le répertoire présente les données détaillées d'exploitation pour 2013 et 2014, ainsi que les principaux indicateurs de performance, pour chacun des réseaux de transport adapté. Le répertoire contient des sommaires national, provinciaux et territoriaux, ainsi que des tableaux comparatifs d’indicateurs de performance.

Mots-clés transport adapté; données statistiques d'exploitation et financières; indicateurs de performance

Langue RTS-15-03E: anglais RTS-15-03F: français (Ce rapport est aussi disponible en français.)

Nombre de pages 102

Diffusion Ce rapport est disponible seulement aux membres de l'ACTU.

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TABLE OF CONTENTS List of Specialized Transit Systems ................................................................................................ iii Notes on 2014 Data ........................................................................................................................ iv I. Canadian and Provincial Summaries...................................................................................... G1 Canada .................................................................................................................................... G3 Alberta ..................................................................................................................................... G4 British Columbia ...................................................................................................................... G5 Manitoba ................................................................................................................................. G6 New Brunswick ....................................................................................................................... G7 1 Newfoundland & Labrador ...................................................................................................... G8 Nova Scotia ............................................................................................................................. G9 Ontario .................................................................................................................................. G10 Québec .................................................................................................................................. G11 Saskatchewan ....................................................................................................................... G12 Territories .............................................................................................................................. G13 II. Population Group Summaries ............................................................................................... G15 Population Group 1 (population > 150,000) .......................................................................... G16 Population Group 2 (population between 50,000 and 150,000) ........................................... G17 Population Group 3 (population < 50,000) ............................................................................ G18 III. Individual Transit System Data .................................................................................................. 1 Appendix IV. Graphs .................................................................................................................................... A1 V. Appendix – Specialized Transit Statistics Glossary ................................................................ A5

CUTA Specialized Transit Services Fact Book - 2014 Operating Data Page i

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LIST OF SPECIALIZED TRANSIT SYSTEMS Municipality Page # Municipality Page #

Airdrie, AB ........................................................................ 2 Ottawa (Para Transpo), ON ...................................... 36

Barrie, ON ........................................................................ 3 Peel Region (TransHelp), ON ................................... 37

BC Municipal Systems Program, BC * ........................... 4 Peterborough, ON ..................................................... 38

Belleville, ON ................................................................... 5 Prince Albert (Special Needs Transportation), SK ... 39

Brandon, MB .................................................................... 6 Québec (STAC), QC ................................................. 40

Brantford (Brantford Lift), ON .......................................... 7 Red Deer, AB ............................................................ 41

Burlington, ON ................................................................. 8 Regina, SK ................................................................ 42

Calgary, AB ...................................................................... 9 Renfrew, ON .............................................................. 43

Cobourg, ON..................................................................10 Rocky View District, AB ............................................ 44

Cornwall, ON .................................................................11 Saint John, NB .......................................................... 45

Durham Region, ON ......................................................12 Sarnia, ON ................................................................. 46

Edmonton, AB ...............................................................13 Saskatoon, SK ........................................................... 47

Fredericton, NB .............................................................14 Sault Ste Marie, ON .................................................. 48

Gatineau, QC .................................................................15 Sherbrooke, QC ........................................................ 49

Grande Prairie (Disabled Transport. Society), AB ** ...16 St. Albert, AB ............................................................. 50

Greater Sudbury, ON ....................................................17 St. Catharines, ON .................................................... 51

Guelph, ON ....................................................................18 St. John's (GOBus Accessible Transit), NL ............. 52

Halifax, NS .....................................................................19 Stratford, ON ............................................................. 53

Halton Hills (Activan), ON .............................................20 Strathcona County, AB ............................................. 54

Hamilton, ON .................................................................21 Thunder Bay, ON ...................................................... 55

Hanover (Saugeen Mobility), ON ..................................22 Timmins, ON ............................................................. 56

Hinton, AB ......................................................................23 Toronto, ON ............................................................... 57

Kelowna, BC ..................................................................24 Vancouver, BC .......................................................... 58

Laval, QC .......................................................................25 Victoria, BC ................................................................ 59

Leduc, AB ......................................................................26 Waterloo Region - Rural, ON .................................... 60

Lethbridge, AB ...............................................................27 Waterloo Region - Urban, ON .................................. 61

London, ON ...................................................................28 Welland, ON .............................................................. 62

Longueuil, QC ................................................................29 Whitehorse, YT .......................................................... 63

Milton, ON ......................................................................30 Windsor, ON .............................................................. 64

Montréal, QC .................................................................31 Winnipeg, MB ............................................................ 65

Niagara Falls, ON ..........................................................32 Wood Buffalo, AB ...................................................... 66

Niagara Region, ON ......................................................33 Yellowknife, NWT ...................................................... 67

North Bay, ON ...............................................................34 York Region, ON ....................................................... 68

Oakville, ON ...................................................................35

Note: * BC Transit Municipal Systems Program includes 6 specialized transit systems that provide the services to the areas of Central Fraser

Valley, Chilliwack, Kamloops, Nanaimo, Prince George, and Vernon. ** 2014 Data for Grande Prairie are not available.

CUTA Specialized Transit Services Fact Book - 2014 Operating Data Page iii

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Province xxx

Population served: 3,447,044Service area (km²): 7,978.0Communities served: 44

REGISTRANTS TotalActiveWheelchair/Scooter Users:Ambulatory:Attendants:Companions:Other:Total:

5,434 9,90615,724 32,563

21,158 42,469

Eligibility Criteria:

Systems with Dedicated Service: 9Operated by:Transit System/Municipality: 2Private Contractor: 7Private Non-Profit Organization: 0Systems with Non-Dedicated Service: 9Systems with a Taxi Scrip Program: 9

Unable to Board: 89%Unable to Use: 100%Other Criteria: 0%

Number of Systems Reporting: 9 100%

22%78%

0%100%100%

OPERATING DATA 20142013

Rev. Veh. Km. - Dedicated ServiceTot. Veh. Km. - Dedicated ServiceRev. Veh. Hrs. - Dedicated ServiceTot. Veh. Hrs. - Dedicated ServiceNon-Dedicated Service - Veh. Km.Non-Dedicated Service - Veh. Hrs.

11,412,827

832,672

11,412,827832,672

12,019,39512,019,395

857,922857,922

Number of transit systems reporting 99

PASSENGER DATA Dedicated ServiceNon-Dedicated Service

TOTAL PASSENGERSSubscription / Pre-bookedReservationOn-Demand / Day of trip

Cancelled in advanceNo-shows / Cancelled at doorUnaccommodated tripsNumber of complaints

2,069,461460,057

2,529,51856%42%

2%257,015

27,10734,342

1,581

2,186,388360,626

2,547,01462%37%

2%265,792

28,39460,381

1,526

VEHICLE DATA Number Veh.

PeakAvg. Capacity per Veh.

Wheelchair AmbulatoryN/ANon-Accessible Cars

Accessible Vans / MinivansSmall BusesOtherTOTAL DED. VEHICLESAccessible taxis:

97327 279 2

32 27 2456 306

9N/A N/A

SCHEDULINGAdvanced booking notice:Minimum notice for reservation:

1010.

day(s)hour(s)

FARE STRUCTURE (Average)

AdultChildStudentSeniorAttendantCompanion

Cash Monthly PassTickets/Cards

(unit price)$2.22$2.22$2.22$2.22

$2.22

$2.35$2.35$2.35$2.35

$2.35

$81.00$88.00$88.00$88.00

$88.00

PERFORMANCE INDICATORSFINANCIAL 20142013

8%$18.97$28.25$32.89

$30.16$15.39$74.97

0.01600.7338

43.942.497.50

16.94

OPERATING

9%$18.57$27.66$32.20

$28.17$17.79$71.80

0.01900.7356

38.692.557.41

17.13

R/C RatioNet Operating Cost / CapitaTotal Exp. / PassengerTotal Exp. / Eligible PassengerTransportation Exp. / Passenger

Dedicated ServiceNon-Dedicated Service

Transportation Exp. / Hour (Dedicated Service)

Registrants / CapitaPassengers / CapitaPassengers / RegistrantPassengers / Hour (Dedicated Service)Kms / Passenger (Dedicated Service)Average Speed (Dedicated Service)

OPERATING EXPENSESAdministrationOperations:

Internal - Dedicated ServiceContract - Dedicated ServiceContract - Non-Dedicated ServiceContract - Taxi Scrip

Maintenance (Vehicles & Facilities)FuelTOTAL OPERATING EXPENSES

OPERATING REVENUES AND OTHER FUNDING CONTRIBUTIONSPassenger RevenueOther Operating Revenue

Total Operating RevenueFederal ContributionsProvincial ContributionsMunicipal ContributionsOther / DonationsTOTAL

CAPITAL EXPENSESVehicles PurchasedDebt ServicingOther Capital ExpensesTOTAL CAPITAL EXPENSES

CAPITAL FUNDING SOURCETransit SystemFederal ContributionsProvincial ContributionsMunicipal ContributionsOther / DonationsTOTAL CAPITAL FUNDING

$1,945,562$2,435,851

$56,799,368$1,557,306$4,858,799$2,270,290$2,526,616

$70,448,230

$57,279,827$2,288,850$4,791,551$2,408,037$2,733,531

$71,447,359

$3,399,951$2,665,567

$6,065,518

$13,037,890$52,343,952

$71,447,360

$3,464,185$2,678,338

$6,142,523

$12,184,499$52,121,208

$70,448,230

$2,552,747$5,754,940

$8,307,687

$2,800,000$4,537,463

$7,337,463

$3,752,411$4,555,276

$8,307,687

$2,971,296$4,366,167

$7,337,463

* Note that all transit systems do not always report all data items.

EMPLOYEE DATA Full-time Part-time

TOTAL NUMBER OF EMPLOYEES

Average Top Operator Wage Rate:Average Top Mechanic Wage Rate:

371 170

$24.30

* Contract employees are not necessarily included in the Employee Statistics

Operators 303 143Other OperationsVehicle MechanicsGeneral and Administration 68 27Other

PASSENGER DATA Ded. Service Non-Ded. Service1,645,541 192,213Ambulatory

278,157 56,351Wheelchair/Scooter Users131,086 11,361Attendants

14,677 867Companions199,265Other (specified)

TOTAL 2,069,461 460,057

CUTA Specialized Transit Services Fact Book - 2014 Operating Data Page Gxx

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Municipality xxx, ONContact: xxxTitle: Supervisor of Transit Business ServicesTelephone: xxx Fax: xxxEmail: xxx

xxx Accessible Community Transportation Population served: 142,000Service area (km²): 100.0Communities served: 2Service began: 01/02/1980Advisory Committee members: N/AEligibility Committee members: N/A

REGISTRANTS TotalActiveWheelchair/Scooter Users:Ambulatory:Attendants:Companions:Other:Total:

2,290 2,2902,872 2,872

5,162 5,162Unable to Board

Unable to Use

Other Criteria

Dedicated Serv. Operated by: Non-Dedicated Service:

Taxi Scrip Program Available:

Transit System/Municipality

Private Non-Profit Org.

Private Contractor(s), number:

Eligibility Criteria:1

1Contractors:

VEHICLE KILOMETRES & HOURS 20142013 SERVICE HOURS / SCHEDULING

PERFORMANCE INDICATORSFINANCIAL 20142013

Rev. Veh. Km. - Dedicated ServiceTot. Veh. Km. - Dedicated ServiceRev. Veh. Hrs. - Dedicated ServiceTot. Veh. Hrs. - Dedicated ServiceNon-Dedicated Service - Veh. Km.Non-Dedicated Service - Veh. Hrs.

339,756

23,032

339,75623,032

317,941317,94122,97122,971

PASSENGER DATA Dedicated ServiceNon-Dedicated Service

TOTAL PASSENGERSSubscription / Pre-bookedReservationOn-Demand / Day of trip

Cancelled in advanceNo-shows / Cancelled at doorUnaccommodated tripsNumber of complaints

44,1501,537

45,68718%79%3%

10,8841,0641,461

50

46,3101,586

47,89618%79%3%

11,0091,1501,403

20

VEHICLE DATA Number Veh.

PeakAvg. Capacity per Veh.

Wheelchair AmbulatoryN/ANon-Accessible Cars

Accessible Vans / MinivansSmall BusesOtherTOTAL DED. VEHICLES

Accessible taxis:

2 211 11

13 13

1

N/A N/A

Vehicle ownership: Municipal Transit SystemVehicle maintenance responsibility: Contracted Operator

Weekday:Saturday:

Sunday:Holiday:

Advanced booking notice:Minimum notice for reservation:Reservations / Scheduling:

toto

07300900

090023002300

1800

724.0

Fully Computerized

day(s)hour(s)

toto

AdultChildStudentSeniorAttendantCompanionOther

Cash Monthly PassTickets/Cards

(unit price)$3.00$3.00$3.00$2.60

$3.00

$2.60$2.30$2.60$2.30

$2.60

$82.40$54.00$63.85$54.00

$82.40

FARE STRUCTUREEffective Date: 01/05/2013

Free

4%$10.04$32.45$35.99

$31.43$8.96

$60.25

0.03640.3217

8.851.927.70

14.75

OPERATING

3%$9.47

$30.63$34.74

$29.45$13.67$59.38

0.03050.318010.432.026.87

13.84

R/C RatioNet Operating Cost / CapitaTotal Exp. / PassengerTotal Exp. / Eligible PassengerTransportation Exp. / Passenger

Dedicated ServiceNon-Dedicated Service

Transportation Exp. / Hour (Dedicated Service)

Registrants / CapitaPassengers / CapitaPassengers / RegistrantPassengers / Hour (Dedicated Service)Kms / Passenger (Dedicated Service)Average Speed (Dedicated Service)

OPERATING EXPENSESAdministrationOperations:

Internal - Dedicated ServiceContract - Dedicated ServiceContract - Non-Dedicated ServiceContract - Taxi Scrip

Maintenance (Vehicles & Facilities)FuelTOTAL OPERATING EXPENSES

OPERATING REVENUES AND OTHER FUNDING CONTRIBUTIONSPassenger RevenueOther Operating Revenue

Total Operating RevenueFederal ContributionsProvincial ContributionsMunicipal ContributionsOther / DonationsTOTAL

CAPITAL EXPENSESVehicles PurchasedDebt ServicingOther Capital ExpensesTOTAL CAPITAL EXPENSES

CAPITAL FUNDING SOURCESTransit SystemFederal ContributionsProvincial ContributionsMunicipal ContributionsOther / DonationsTOTAL CAPITAL FUNDING

$80,950$81,240

$1,338,372$1,307,127

$21,684

$9,467$47,386

$1,466,904

$13,772

$49,263$1,482,357

$57,159

$57,159

$275,000$1,150,198

$1,482,357

$41,011

$41,011

$275,000$1,150,893

$1,466,904

$90,220

$90,220

$56,364$33,856

$90,220

EMPLOYEE DATA Full-time Part-time

TOTAL NUMBER OF EMPLOYEESUnion Affiliations: Operators:

Mechanics:

Top Operator Wage Rate:Top Mechanic Wage Rate:

18 3ATU local 1415ATU local 1415

$21.73$29.94

Other (specify):

Operators 11 2Other Operations 2Vehicle Mechanics 1General and Administration 2Other 2 1

PASSENGER DATA Ded. Service Non-Ded. Service29,108 1,061Ambulatory10,700 315Wheelchair/Scooter Users

2,718 161Attendants1,624Companions

Other (specified)TOTAL 44,150 1,537

CUTA Specialized Transit Services Fact Book - 2014 Operating Data Page xx

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