Sal FerroPresident and CEO, Alure Home Improvements

Sal Ferro started his career with Alure Home Improvements in 1989 as a production manager. After serving in production, sales, and general management roles, he became part owner in the 1990s and president in 2002.

Mr. Ferro recently led Alure on its eighth project for ABC’s Extreme Makeover: Home Edition in East Setauket, New York, which aired October 3, 2010. Sal Ferro, one of the most respected leaders in the home improvement industry, and Alure Home Improvements, one of the most successful remodeling companies in the country, have received numerous accolades, including being named National Remodeler of the Year by Professional Remodeler magazine. In May 2010 Mr. Ferro was named to the Long Island Press Power List of the 50 most influential Long Islanders. The key, according to Mr. Ferro, is a commitment to superior customer service.

Mr. Ferro will discuss skills to: • Expand customer base through social media • Address customer concerns • Exceed expectations • Utilize social media to gain customer feedback • Develop a vision • Create raving fans

Name______________________________________________________________________________ Company __________________________________________________________________________

Address ____________________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________

Phone _____________________________________________________________________ E-mail ______________________________________________________________________________________

presents a FREE

O P E R A T I O N D O W N T O W N S E M I N A R

HOW TO WIN AND KEEP CUSTOMERSAS RAVING FANS

Tuesday, November 30, 20108-10 a.m.

Hofstra University Club, David S. Mack HallNorth Campus

Welcome:Charles J. Fuschillo, Jr.

New York State Senator

Richard V. Guardino, Jr.Vice President for Business Development, Hofstra University

Speaker:

A continental breakfast will be served. Reservations are required; seating is limited.

R.S.V.P. BY TUESDAY, NOVEMBER 23, 2010.Phone: 516-463-7214Fax: 516-463-3907

E-mail: Theresa.M.Haller@hofstra.edu

SPONSORED BY:Hofstra University’s Scott Skodnek Business Development Center and New York State Senator Charles J. Fuschillo, Jr.

First Class MailU.S. Postage

PAIDHofstra University

Scott Skodnek Business Development Center145 Hofstra UniversityHempstead, New York 11549-1450

WEST CAMPUS

FULTON AVENUE - HEMPSTEAD TURNPIKE

FIEL

D 4

A

HO

LLA

ND

HO

USE

RO

AD

FIELD 7

FIELD 6A

NORTHERN BLVD.

DU

NC

AN

RO

AD

CHERRY LANE

PRIMROSE LANE

JANE STREET

HA

MIL

TON

RO

AD

FIELD 2D

FIELD 2

FIELD 2A

BARRICADE

FIELD 4B

PARKINGFIELD 1F

FIELD 1

FIELD 1A

SOUTH ROAD

LEN

OX

AV

ENU

E

FEN

IMO

RE

AVEN

UE

GR

EEN

GR

OV

E AV

ENU

E

FIELD 2B

FIELD 2C

CA

LIFO

RN

IA A

VEN

UE

(HO

FSTR

A B

LVD

)

FIELD 3

CROSS WAY

FULTON AVENUE - HEMPSTEAD TURNPIKE

RAMP

FIELD5

STA

PARKING

MEA

DO

WB

RO

OK

PLA

CE

PARKING

PARKING

HUNTINGTON PLACE

BELMONT PLACE

PARKINGFIELD 1D

PARKING

CALIFORNIAAVENUEGATE

HO

FSTR

A B

LVD

.

PARKING

RAMP

FIELD 7

WEST CIRCLE ROAD

OA

K S

TREE

TSTR

IP P

AR

KIN

G

PARKING

STR

IP P

AR

KIN

G

PARKING

FIELD 7

REC

HA

RG

E BA

SIN

FIELD 6

FIELD 6

PRIVATEPARKING

31

SALTZMAN COMMUNITY

SERVICES CENTER

WES

T PE

D. B

RID

GE

33

BRESLINHALL

LIBRARYTECHNICAL

SERVICESAND

RESOURCECENTER

SCHOOLOF

LAW

SERYL ANDCHARLES

KUSHNER HALL

ROOSEVELTHALL

DEMPSTERHALL

AUDIOJOURNALISM

FACILITY

J.C.ADAMS

PLAYHOUSEC5AFE ONTHE QUAD

DELI

159

JOANAXINNHALL

BUTERANNEX

CAREERCENTER

MONROEHALL

C.V. STARRHALL

ALUMNIHOUSE

WELLERHALL

McEWEN HALL

CALKINS HALL

GITTLESON HALL

SPIEGELTHEATER

CHEMISTRYPHYSICS

BUILDING

LOWEHALL BA

RNA

RDH

ALL BR

OW

ERH

ALL

THEPINETUM

MASONHALL

HOFSTRAHALL

DAV

ISO

NH

ALL PH

ILLI

PSH

ALL

AXINNLIBRARY

HAUSERHALL

MEMORIALHALL

HEGERHALL

GALLONWING

NEWACADEMICBUILDING

WEEDHALL

ADAMSHALL

BERNONHALL

ADMISSIONSCENTER

15 23 27 3531

45

MAR526

HO

FSTR

AST

AD

IUM

WES

T ST

AN

DS

HOFSTRAINFORMATIONCENTER

UN

ISPA

N

NATURALGRASSFIELD

BIRDSANCTUARYMACK HALL

UNIVERSITYCLUB

UNIVERSITYCLUBPARKING

STUDENTCENTERCOOLING

TOWER

RES

IDEN

CE

HA

LL

NETHERLANDSCORE

ORA

NG

E

BRU

EKEL

EN

UTR

ECH

T

RENSSELAER

AM

STER

DA

M

DELFT

TILBURG

ROTTERDAM

GRO

NIN

GER

THE H

AGU

ELEIDEN

ALLIANCEHALL

BILLOF

RIGHTS

GRADUATERESIDENCE(UNDERCONSTRUCTION)

CONSTITUTIONHALL

ESTABROOKHALL

VANDER POELHALL

ENTERPRISEHALL

HUMANRESOURCES

CENTERPAYROLL

ATHLETIC FIELD

SOCCER STADIUM

PFC

SW

IM C

ENTE

R W

EST

PHYFITNCENTER

WEEBEWBANK

HALL

TWIN OAKS

WRHU

N

S

EW

DIRECTIONS TO:HOFSTRA UNIVERSITY’S SCOTT SKODNEKBUSINESS DEVELOPMENT CENTER

Southern State Parkway to MeadowbrookParkway North, or Northern State Parkway toMeadowbrook Parkway South. MeadowbrookParkway to Exit M4 (Hempstead Turnpike,Route 24). Follow Hempstead Turnpike west toHofstra (approximately one mile). Turn right at third traffic light (before Unispan, secondpedestrian bridge). Turn left at second stop sign.Park in parking field on right. Walk into MackStudent Center, cross the Unispan, and enter theAxinn Library on your right. Take elevators (on theleft) to the second floor. Turn right when exitingelevator. Room 246 is the first room on the right.

Hofstra Universitypresents a FREE Operation Downtown Seminar

STRATEGIES TO MAKE CUSTOMERS RAVING FANSWednesday, May 14, 20088–10 a.m.

10993:4/08

MACK

Hofstra Universitypresents a FREE Operation Downtown Seminar

HOW TO WIN AND KEEP CUSTOMERS AS RAVING FANS

Tuesday, November 30, 20108-10 a.m.

Scott Skodnek Business Development Center250 Hofstra University Hempstead, New York 11549-2500

Directions to the Hofstra University ClubDavid S. Mack Hall, North Campus

From Eastern Long Island: Northern State Parkway West to Meadowbrook Parkway South (exit 31A), or Southern State Parkway West to Meadowbrook Parkway North (exit 22N). Proceed on Meadowbrook Parkway to exit M4 (Hempstead Turnpike). Follow Hempstead Turnpike (Route 24) west to Hofstra, approximately 1.5 miles. Turn right at traffic light before second pedestrian bridge onto North Campus. The Hofstra University Club is on your right; at the first stop sign, turn right into parking lot.

From New York City: Long Island Expressway East to exit 38, Northern State Parkway, to Meadowbrook Parkway South (exit 31A), or Southern State Parkway East to Meadowbrook Parkway North (exit 22N). Proceed on Meadowbrook Parkway to exit M4 (Hempstead Turnpike). Follow Hempstead Turnpike (Route 24) west to Hofstra, approximately 1.5 miles. Turn right at traffic light before second pedestrian bridge onto North Campus. The Hofstra University Club is on your right; at the first stop sign, turn right into parking lot.

WEST CAMPUS

FULTON AVENUE - HEMPSTEAD TURNPIKE

BUBBLE

SALTZMAN COMMUNITY

SERVICES CENTER

WES

T PE

D. B

RID

GE

BRESLINHALL

SCHOOLOF

LAW

SERYL ANDCHARLES

KUSHNER HALL

ROOSEVELTHALL

DEMPSTERHALL

AUDIOJOURNALISM

FACILITY

J.C.ADAMS

PLAYHOUSECAFÉ ON

THE QUAD

JOANAXINNHALL

BUTLERANNEX

ATHLETIC FIELD

CAREERCENTER

MONROEHALL

C.V. STARRHALL

SHAPIROALUMNIHOUSE

WELLERHALL

McEWEN HALL

CALKINS HALL

GITTLESON HALL

SPIEGELTHEATER

LOWEHALL BA

RNA

RDH

ALL BR

OW

ERH

ALL

THEPINETUM

MASONHALL

HOFSTRAHALL

DAV

ISO

NH

ALL PH

ILLI

PSH

ALL

AXINNLIBRARY

HAUSERHALL

MEMORIALHALL

HEGERHALL

GALLONWING

NEWACADEMICBUILDING

WEEDHALL

ADAMSHALL

BERNONHALL

ADMISSIONSCENTER

MARGIOTTAHALL

PHYSICAL PLANTRECEIVING ANDSTORES

PAVILION

SHU

ART

STA

DIU

MW

EST

STA

ND

S

EAST

STA

ND

S

NORTH STANDSHAGEDORN

HALL

UN

ISPA

N

EAST

PED

. BR

IDG

E

NATURALGRASSFIELDBIRD

SANCTUARYMACK HALLUNIVERSITYCLUB

UNIVERSITYCLUBPARKING

SONDRA AND DAVID S. MACKSTUDENT CENTER

COOLINGTOWER

NETHERLANDSCORE

OR

AN

GE

BR

UEK

ELEN

UTR

ECH

T

RENSSELAER

AM

STER

DA

M

DELFT

TILBURG

ROTTERDAM

GRO

NIN

GER

THE H

AGU

ELEIDEN

ALLIANCEHALL

BILLOF

RIGHTSHALL

GRADUATERESIDENCE

CONSTITUTIONHALL

ESTABROOKHALL

VANDER POELHALL

ENTERPRISEHALL

LIBERTY

REPUBLICHOFSTRA USA

AMPHITHEATERUNIVERSITYCOLLEGEHALL

NA

SSA

UH

ALL

SUFF

OLK

HA

LL

HUMANRESOURCES

CENTERPAYROLL

FIELD HOCKEY STADIUM

SOCCER STADIUM

JAMESTOWN

NEW

POR

T

PLYMOUTH

WIL

LIAM

SBURG

DO

VER

SALEM

PORTSMOUTH

PROVIDENCE

QUINCY

CA

MBRID

GE

HAMPTO

N

HEMPSTEAD

NORWICH

NEW YORK

UNIVERSITY FIELD

SOFTBALLSTADIUM

DAVID S. MACKSPORTS ANDEXHIBITIONCOMPLEX

PFC

SW

IM C

ENTE

R W

EST

FIELD

6C

HOFSTRADOME

WOODDECK

TENNIS COURTS

TENNIS COURTS

MAINTENANCE

BUILDING

WRHU

DAVID S. MACKPUBLIC SAFETY

AND INFORMATIONCENTER

BERLINERHALL

FIEL

D 4

A

HO

LLA

ND

HO

USE

RO

AD

EARL

OVI

NG

TON

RO

AD

DO

ME

RO

AD

EAST GATE ROAD

CHARLES LINDBERGH BLVD.

PARKING

PAR

KIN

G

ARENAV.I.P.PARKING

NORTHERN BLVD.

FIELD 6B

PARKING

DO

ME

RO

AD

FIELD 7

REP

UB

LIC

BLV

D.

HOFSTRA BLVD.

HO

FSTR

A B

LVD

.

FIELD 6A

NORTHERN BLVD.

COLONIAL DRIVE

OA

K S

TREE

T

DU

NC

AN

RO

AD

CHERRY LANE

PRIMROSE LANE

JANE STREET

HA

MIL

TON

RO

AD

FIELD 2D

FIELD 2

FIELD 2A

BARRICADE

FIELD 4B

PARKINGFIELD 1F

FIELD 1

FIELD 1A

FIELD 1A

SOUTH ROAD

LEN

OX

AV

ENU

E

FEN

IMO

RE

AVEN

UE

GR

EEN

GR

OV

E AV

ENU

E

MA

PLE

AVEN

UE

NEW

POR

T AV

ENU

E

U.F.D.

FIELD 2B

FIELD 2C

CA

LIFO

RN

IA A

VEN

UE

FIELD 3

CROSS WAY

HEMPSTEAD TURNPIKE

RAMP

FIELD5

STADIUM ROAD

UN

ION

DA

LE A

VEN

UE

BALDWIN COURT

PARKING

SERVICE ROAD

MEA

DO

WB

RO

OK

PLA

CE

FULTON AVENUE - HEMPSTEAD TURNPIKE

PARKING

PARKING

HUNTINGTON PLACE

BELMONT PLACE

PARKINGMERILLON STREET

McKENNA PLACE

PARKING

CALIFORNIAAVENUEGATE

HO

FSTR

A B

LVD

.

PARKING

RAMP

FIELD 7

WEST CIRCLE ROAD

OA

K S

TREE

TSTR

IP P

AR

KIN

G

PARKING

STR

IP P

AR

KIN

G

PARKING

FIELD 7

REC

HA

RG

E BA

SIN

FIELD 6

FIELD 6

FIELD 6

PARKING

PARKING

PARKING

HEMPSTEAD TURNPIKE

AU BONPAIN