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A CMMI Level 5, PCMM Level 3, ISO 9001:2008 and ISO27001:2005 Certified Offshore Company
A part of Nordic IT group EVRY
SPAN Infotech (India) Pvt. Ltd.
Corporate Presentation
2
Our Journey...
Staff Augmentation, Initial days of off shoring.
Start up phase. Y2k
missed. About 50 people
Quality Programs, ISO, .Com, Internet, Y2K end
150 people
Survived the .com collapse,
Consolidation of skills Internet
technologies. ICT/ISV as the
favorite target. 300
People
Growth phase. Larger
Projects. Increased offerings, Insurance
practice 500 people
The EDB phase. Larger clients, EDB as
a client and Partner,
Increased expectations, reality check.
Readiness plan 650 people
Results are on, Target
2000/2014. EVRY a major
contributor. Investments in
Key technologies. About 1800
people
1995- 1997
1997- 2000
2000 -2003
2003 -2007
2008 -2009
2010 -2014
3
Mission 2000 / 2014
4
Readiness
• Engineering Processes and Quality systems
• Latest technology and Service offerings• Domains• Security and Protection• Human Capital• Ease of Interface for Client
5
Engineering Processes and Quality Systems
6
Quality
ISO 9001-1987 Certification
May 1999
ISO 9001:2000 Certification
July 2002
CMM Level 4August 2002
ISO 9001:2008Sept 2009
PCMM Level 3, Dec 2013CMMI 5 Mar 2012
ISO 27001:2005Dec 2009
7
Process Integration
Development Process
Quality Management
Process
Project Management
Process
Others
• Technical Solution Process
• Verification & Validation Process
• Product Integration Process
• Requirement Dev.& Mgmt. Process
• Contract Process• Contract Review Process• Metric Process• Risk Management
Process• Configuration
Management Process• Project Planning,
Monitoring & Control Process
• Decision Analysis & Resolution Process
• Organizational Process Definition Process
• Organizational Process Focus Process
• Causal Analysis & Resolution Process
• Organizational Innovation & Deployment Process
• Process & Product Quality Assurance Process
• HR• Recruitment• Purchase• IT• Operations• Customer Satisfaction Survey• Customer Complaint Process
etc
Benefits• Cost
• Schedule• Productivity• Quality• Customer Satisfaction• Return on Investment
8
Tools and Technologies
9
Project Management Tools
SEPG Tool• Tasks and CR Planning and Tracking• Bugs in Bug Tracker• Issues in Issue Tracker• Risks in Risk Tracker• Reports for Monitoring & Control and for
continual improvement• QPM Data Analysis
WFMS Tool• Project Life Cycle selection• Review and Approval of various Artifacts• SQA Facilitation• Configuration Audit• Defect Prevention
PM Dash Board Tool
• Weekly/Monthly Update:– Resource Utilization– Project Profit– Effort Deviation– On Time Delivery– Rework Effort
PMTS • Control of Project Documents and Records
10
Latest Technology & Service Offerings
11
SPAN Offerings
AD/AO
Testing
DWBI
ITO
ERP
Mobility
Insurance & Healthcare
Banking & Financial Services
RetailTravel,
Transportation & Logistics
ISV
Application Development, Application Maintenance, Re-engineering, Modernization, Migration
Functional, Automation, Performance & Security testing
ETL, BI reporting, Data cleansing, KPI & Data Visualization, Exploration, Modeling/Datamart
design
Application operations, Infrastructure Management, Event monitoring & Management, Patch/Incident Management & Change Management, Capacity Management
Implementation, Rollouts, Upgradation, Application & Audit Management
Consulting, Application - Design and Development, Enterprise Mobility, Testing & Deployment, Cross Platform Development/Porting
1 2 3 4 5
6 7
8
9 10
11 12 13
1. HIPAA, 4010-5010, Dynamic Rule Engine
2. PCI/DSS, SAS 70, CTX, GAAP, SEPA compliances
3. Migration Factory Model
4. Warehouse management Framework
5. CMS, DMS, Portals
6. 5010 compliance testing
7. OWASP based security testing
8. ART framework, Bigdata, performance dashboards & Forecasting Modules
9. ITIL, ISO9001 & ISO 27001
10.ITIL, ISO9001 & ISO 27001
11.Insurance quotation Framework
12.Mobile banking Framework
13.Customer loyalty, Coupon, m-Commerce
12
Application Development and Maintenance
Competencies• Architecting new Products/Applications –
frameworks for different platforms• Reverse Engineering – deriving Requirements from
legacy code • System Integration – Integrating Applications -
Webservices/SOA• Conversion/Migration – Moving applications to new
OS, Databases • Production Support – Code Fixes, Monitoring,
Tuning• Database Administration – Administration,
Tuning• ERP – SAP, Oracle Apps
Technologies• Java/J2EE – JBoss,
WebSphere, BEA Weblogic
• Microsoft .Net – C#, SharePoint
• Open Source – PHP, MySQL
• Oracle – Dev 2000, BEPL
• IBM Mainframe/AS400
• Lotus/Domino
Domain• Healthcare & Insurance• Financial Services• Retail &E-Commerce• Solutions for ISVs• Travel Transportation &
Logistics• Education
Life Cycle Models• Agile• Iterative/RUP• Waterfall
Certifications• CMMI level 5, ISO
9001:2008 & ISO 27001:2005
• SUN, Microsoft, LOMA, IBM, PMP, Oracle and HIPAA certified personnel
13
Managed Testing Functional Testing• Manual• Automation
Non - Functional Testing• Performance/Load
Testing• Security Testing • Usability Testing• Accessibility Testing• Compatibility Testing
• Agile Scrum and Scrum of Scrums• Verification and Validation model (V Model)• Extreme Programming• Waterfall model• Iterative model• Test Driven Development (TDD)
• Integrated ISO and CMMi Processs
• Metric Driven Project Management – Weekly reports with Metrics
• Knowledge based testing - Knowledge Acquisition, Retention and Transfer
• Reusability – Strategies, Methodologies, Approaches, Frameworks, Checklists, Test cases
• Defect Prevention – Reduce rework
• Collaborative Tools for distributed teams
Automation
• HP Quick test Pro• HP functional test• Selenium• TestComplete• Test Partner• IBM Rational Test• Coded UI
Performance• HP LoadRunner• HP Performance Center• MS Visual Studio• Radview Webload• Open STA• Jmeter
Security• Tools suggested by OWASP• Cenzic• IBM Appscan• Cross Check• SoapSonar• Parasoft SOATest• WSChess
Managed
Testing
Services
Tools
ProcessModels
Value Adds
14
Mobility & Communications
15
• Conceptualization• Data Modeling/Data Mart
Design• ETL Services • Reporting Services • Data Cleansing• Customized Solution
Development• KPI/Data Visualization • Data Exploration• Packaged BI• Analytics• Big Data Engineering
• Design & Development
Services• Data/Database
Migration/Integration• Database
Administration/Support• Remote DBA Service,
24/7 Support• Database Performance
tuning• Capacity Planning
BI Practice Summary
• Oracle• DB2• MS-SQL• MySql• Teradata
Database
• Informatica - Power Center• Power Exchange• Informatica CDE• Data Stage• MS- SSIS• Mercator• SAS
ETL
• OBIEE• Cognos• MS-SSRS/SSAS• Business Object• Microstrategy• BIRT• Qlikview• Pentaho
BI Reporting
- Dashboard
Tools and TechnologiesServices
HighlightsInsurance Agency Commission DW Model | SEPA – ISO 20022 Readiness | BIG DATA – Social Media Integration Framework and Analytics | Certified DB, DW & BI Specialist | Oracle Retail Analytics Model | Cloud Data Integration | Network Log Analytics
DW BI Database
16
IT Operations
Operating System(Windows 2003, Vista, Windows 7, Unix, Linux)
Pro
ble
m/C
hange/C
apacity
M
anagem
ent
Incid
ent/Pa
tch M
anagem
ent
Even M
anagem
ent/M
onito
ring
• Custom Applications
• Legacy Application
• Special Application
• SharePoint• BizTalk• Exchange•
Dynamics/CRM
• Oracle• OeBS• SAS• Siebel• Hyperion
Database/Virtualization/Network/Storage(SQL, Oracle, VM Ware, Citrix)
Global IT Operations Portfolio
Applic
ati
on
Opera
tion
Infr
ast
ruct
ur
e O
pera
tion
Enterprise Applications
17
PES
Create Design, Implement Design & Development
Product Testing & Qualification
Product Management
Requirement gathering &
Analysis
Value Engineering &
Product Sustenance
Product Release
• Best Practices Design
• Agile Product Development
• Localization & Internationalization
• Quality Process & metrics
• Functional Product Testing
• Test Planning & Tracking
• Result Management
• Improve Defect rates
• Help customer deployments & customizations
• Manage Production
• Rollout & Product Launch
• Requirement congruence with stake holders
• Deliberations
• Elicitation
• Finalization
• Product Roadmap – Feature Analysis
• Technology Assessment
• Readiness – Channel Training
• Support – Demos, Event support, Channel Support
• Re-engineering Services
• Feature/Functional Enhancement
• Build & Patch Management
• Bug Fixing & Maintenance
• Product Deployment
Product Engineering Services
18
ERP Support Services
• Services - Application development, Customization, Integration, Operations and maintenance
• Applications - SAP R/3 4.6c, 4.7e, ECC 5.0, ECC 6.0 with Solution Manager and MySAP Business Suite Products like (EP, PI, BI, etc.)
• Development Tools - ABAP/4 , WebDynpro
• Basis Support – System Installation, monitoring, patch upgrades, performance tuning, Backup and restore, Version Upgrade etc.
• NetWeaver – Development/Customization of Integration objects (NetWeaver PI)
SAP Support
• Post Implementation Maintenance and Support
• Oracle Applications software and DBA support
• Implementation of Oracle Fusion middleware platform
• Develop interfaces to integrate Oracle with non-Oracle Systems
Oracle Apps Support (E-business Suite)
• Package evaluation – Evaluate customers business process and map them to the product offerings
• Product Licensing – Help customers in procuring optimal number of user licenses in a cost effective manner
• Global implementation – multisite/location implementation based on customers geographic presence
• Support and Maintenance – Provide remote support and maintenance of the applications
Microsoft AX and NAV
19
Domain
Development
IntegrationServices
JDE- Expertise
Technical
JDE maintenance
& Support
Development, Customization & Enhancements
Upgrade and Retrofitting
CNC-configuration & N/W Computing
Implementations
Functional
Finance
Sales & Distribution
Human Resource
Manufacturing
Inventory
Integration
ALL out Security
BizTalk
Versions Supported
– JD Edwards Enterprise One (E9.0)
– JD Edwards Enterprise One (E810,E811,E812)
– JDE One World XE(B7333),B7334
– JDE World A7.3, A9.3
Agresso - Expertise
• Application development
• Customization• Integration• Operations
and maintenance
• National register
• WebCruiter• Excelerator
ERP Support Services
• MS Visual Studio,
• Agresso customization tool(ACT)
• MSSQL & Oracle
• Human Resource
• Finance• Payroll
Reporting• Crystal
Reports• BI Publisher• BIEE(Busines
s Intelligence Enterprise Edition)
20
Domains
21
SPAN In Insurance Space
Over a decade of experience in serving U.S & Indian Insurance Market
Expertise in Property & Casualty, Health and Life & Annuities Domain
Proficiency in solution development for complete process lifecycle
Multitude IT Solution Offerings for integrated IT outsourcing
Collaborative IT Service offerings to European Market with EVRY Insurance practice
Coterie of Functional and Technical Specialists
Comprehensive Industry Knowledge Repository
Partnering with leading product companies like
Profit and Fadata
Experience Summary
Techno – Domain Experts
Insurance Footsteps
22
Banking & Financial Services Competency
23
Retail Services Competency
24
Independent Software Vendors
Product Re-
engineering
ITO
Cloud
SaaS Enableme
nt
SOA
DWBIPractice
Mobility
Product Co-
Development& Sustenance
Time to
Market
Cost
Scalability
Quality
ISVChalleng
es
25
• SPAN’s Transportation and Logistics is a blend of technocrats and domain rich Subject Matter Experts
• SPAN’s Transportation & Logistics expertise includes:
– Sales Order Management
– Purchase Order Management
– Warehouse and Inventory Management
– Logistics Management
Sales Order ManagementSales Forecast / Distribution,Customer Relationship,Return Good / Warranty Claim Processing
Warehouse Management,Work Order Management,Inventory Management , Control, Pricing
Fleet Management TrackingDispatch Management
E Procurement
Sales Order
Management
Warehouse &Inventory
Management
LogisticsManagement
PurchaseOrder
Management
Transportation& Logistics
ProductDevelopment
Testing Services
Data Mining &Warehousing
Application Re-
Engineering Services &
Maintenance
MobilityServices
IntegrationServices
Transportation & Logistics Expertise
26
Human Capital
27
Motivation Factors
Hygiene Factors
Salary & Benefits
Work Conditions Stability
Relationship with
Colleagues
Org. Values & Policies
Sense of Achieveme
nt
Interesting &
Challenging work
Personal & Professional Growth
Employee Empower-
ment
Rewards & Recognitio
n
28
Motivation Factors
Sense of Achieveme
nt
Interesting &
Challenging work
Personal & Professional Growth
Employee Empower-
ment
Rewards & Recognitio
n
- Set Goals- Achieve
Goals- -Record
Incident
PDR
- Project Rotation- Onsite
Opportunity
RotationOnsite
Opportunity
- Published Growth
path- Growing
35%- P4P Training
- Fast track
Defined Growth
Path
- Employee led support groups like SIG, TechIG,
SEPG
Support Group & Teams
-Employee of Month
-Elite Club- Fast Track
Published
Productivity Quality Innovation CustomersLongevity
• 30% - more than 3 years in Company• 20% - more than 5 years in Company• 10% - more than 10 years in Company
• Higher productivity• Increased Retention• Higher Returns from Human Capital deployed
29
Resource Growth
March 10March 11
March 12March 13
March 14
705 764
1039
16001800
30
Top 20 Best Employer in India
• Rated by IDC and Cybermedia, an Independent Research org and the largest selling IT magazine in India
• #7 Best Employer (resource <2000)
• Several Indian companies participate
• Key review points include employee satisfaction, appraisal systems, employee perception of the organizations strengths
• Shows that we are employee focused
• Gives them a motivated team
• Able to attract good talent
• Shows that we invest in training and have very good plans for employee retention
• This quantifies to increased productivity for the client
• Better customer satisfaction/customer experience
• Continuity of their team for several years due to low attrition
Features Benefits to Clients
31
Security and Protection
32
Security and Privacy Policy• ISO 27001 Certified
• Multi-level Physical Security
• Robust Network Security
• Reliable Customer Data Protection
• High Level of Employee Trust
33
Ease of Interface for ClientMaking a difference
34
Offshore Pavilion
Onsite Services
Managed Services
BOT
Business Arrangements
Offshore Fixed Price/Fixed Time Offshore Pavilion
35
Client Culture Alignment
Our RM ModelAdds value to the client and empowers a sustained relationship. The RM model is a future proof engagement methodology and addresses five aspects of a relationship.
Rela
tionsh
ip O
ver
Tim
e
Project Business Value
36
Differentiating Pyramid
• The playing field of offshore companies narrow as you go up the Pyramid.
• The key success factors for offshore are Client Engagement and Internal Processes.
• Domain can be ramped up and Technology Expertise is a minimum qualification.
37
Technology Partners
38
Sample U.S. Client List
39
Sample Europe Client List
40
Client Testimonials
"...SPAN’s team has provided excellent overall value, much better experience than with other Indian companies used by DATAGENIX till date and based upon feedback from other peer companies that have used Indian resources as well."
- Mark OjaCEO, Datagenix
"...This relationship has been truly a partnership... there are many companies out there that claim to provide what SPAN provides... none of those companies demonstrated the commitment and willingness to truly partner that you have."
- Terry Bird,President and COO, VACAVA
"...Whether it is a small application or a very large involved program that needs to be developed, Span is definitely the correct choice for anyone in need of programmers. We have many more modules we plan to add to our program and thanks to their achievement and the trust we have developed in their manage-ment team, we will not have to waste any time searching for programmers for our next endeavor. We will surely move forward with Span's team."
- Scott A. Biddle,Vice President, Advantek Solutions Inc.
STEERING PROGRESS.TOGETHER.