SP 214 School Copy

CSCST System INS Form IA June 1, 2009

Revision: 2

COURSE SYLLABUSin

SP 214(Course Nomenclature)

HOUSEKEEPING AND CABIN STEWARDING(Course Description)

1st Semester , A.Y. 2009-2010

Mission of the CSCST System:The mission of the Cebu State College of Science and Technology System is to:1. Provide effective education and training for the youths and adults for immediate entry Into the industrial, agricultural, fishery and information technology,

and distributive occupations consistent of the manpower requirements of the domestic and global market;2. Provide the opportunities to the youth for purchasing higher education, physical and natural sciences, research and graduate studies for progressive

leadership;3. Provide special programs for advancement on the job for those who are gainfully employed through updating thrust;4. Address efforts to the environmental problems in the area in collaboration with appropriate agencies (BP 412).

Mission of the College:

The institution shall provide effective instruction, promote research and extension, enhance production, and develop entrepreneurial programs in agriculture, forestry and other related fields; and provide opportunities for advance studies, progressive leadership and address environmental problems.

Vision of the College:

The CSCST – Barili Campus envisions to be the center of development in the fields of agriculture, science and technology and professional education in Region VII.

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Aims of the College: 1. Developing appropriate and effective technologies.

To provide the needed physical infrastructures that will facilitate the conduct of scientific and technological researches with emphasis on market-

driven products.

2. Showcasing sustainable agriculture enterprises.

To provide farm models for commercially-viable and sustainable projects using advance technologies.

3. Developing strong linkages.

To establish proper connections and collaborative programs in agriculture and forestry with local, national and international development-oriented

agencies.

4. Inculcating positive values for human development.

To develop among the graduates and the workforce useful values as effective tools for progress.

5. Emphasizing on the basic domain of learning

To provide the students with the knowledge, skills, and desirable attitudes necessary for the elementary and secondary technology teaching

profession as well as global job competitiveness.

Aims of the Program:

1. To produce competent and service oriented hotel and restaurant service technology graduates.

2. To develop proficiency in chosen field of work so as to enable the graduate or trainee to enter into progress and succeed in the occupation .

3. To develop ways by which the family income may be supplemented through activities leading to wage-earning job.

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COURSE SYLLABUSFirst Semester, A.Y. 2009-2010

Department : BSHM/THELE DepartmentCourse Code Number : SP 214Course Title : Housekeeping and Cabin StewardingCurriculum : Bachelor in Secondary Education (B.S.Ed. – TLE)No. of hrs./wk. : 11 Hrs. Per Week, 2 Hrs Lecture and 9 Hrs. Lab.No. of wks./semester : 18 weeks Credit unit : 5 unitsPre-requisite : HM 111 - Introduction to Hospitality Management

Course Outline :

This course deals with the study of the housekeeping department, its organization and functions. It also includes the various housekeeping operations like cleaning, care and maintenance of guestrooms, public areas like function rooms, offices and all other areas of the hotel. Also, it includes other housekeeping services like linen and laundry service; sanitation and refuse management; washing, issuance, repair and inventory of employees’ uniforms; installation, cleaning and maintenance of fixtures and facilities like furniture and appliances; and the provision of special services like baby sitting, polishing shoes, etc. It will also take up safety and security in housekeeping, and the management and monitoring the housekeeping job.

General Objectives

This course aims to

1. Provide the knowledge, skills, and work techniques related to housekeeping and cabin stewarding of hotels;2. Provide the ideals of a clean, safe and comfortable environment which gives the feeling of security and reassurance of hotel guests;3. Persuade students to conform to standards of sanitation and safety as required by local, national and international laws;4. Encourage attitudes, values and hobbies that would enhance their competencies needed to become effective workers in the hotel industry;5. Relate the course to the fulfillment of the mission and vision of the CSCST and the department;6. Provide problem-solving skills involved in rooming, making-up rooms, and room service procedures.

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Course Content : PART I. SCHEDULE FOR LECTURE CLASS: (2 Hours Per Week)

SCHEDULE TOPIC OBJECTIVESNo.of Hrs.

TEACHING METHOD

RESOURCES REMARKS

Week 1June 8-12, 2009

Mission, Vision, Goals of CSCST/ THELE-HRST Department.

Relate the course to the mission, vision and goals of CSCST, THELE- HRST Department. 2 Discussion

Students Copy of the Mission, Vision and Goal

Week 2June 15-19, 2009

1. HOUSEKEEPING ORGANIZATIONDefinition of HousekeepingImportance of HousekeepingFunctions of HousekeepingTypes of HousekeepingScope of Housekeeping MaintenanceSections of the Housekeeping Dept.Distribution of Housekeeping work

To introduce and orient the students with the importance and the functions of housekeeping.To identify the types of housekeeping, its organizational structure, its scope and staffing requirements.To understand how the different sections of the housekeeping department coordinate for a smooth flow of operations.To appreciate the balance in distribution of Housekeeping work & responsibilities.

2Lecture

Discussion

Reference BooksTextbookOrganizational Chart of Hskpg.

Week 3June 22-26, 2009

2. HOUSEKEEPING POLICIESStandards of Ideal HousekeepingQualification Requirements for StaffDo’s and Don’ts for StaffPersonal Appearance, Grooming, and Hygiene of StaffAttitudes and Manners of StaffEmployee Attendance RecordUniform Policies

To know the standards of ideal housekeeping.To enumerate the qualifications required for a suitable housekeeping staff.To recall the rules and regulations for housekeeping staff.To explain how to come to work clean, well-groomed, and in uniform.To appreciate and apply grooming and hygiene tips. To make oneself presentable to guests.To show good attitudes and manners towards guests.To ensure regular attendance and punctuality of staff.

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Buzz SessionLectureDiscussionRoleplay

Reference BooksTextbookGrooming kits

Week 4Jun 29 to July 3, 2009

3. CLEANING SUPPLIES & PROCEDURESCleaning Equipment & their usageCleaning Supplies and MaterialsCleaning ChemicalsStandard Procedures

To distinguish various cleaning equipment, supplies, materials, and chemicals;To understand the standard procedures for its application;

2Class ReportingDemonstra- tionHands-on Practice

Reference BooksTextbookCleaning equipment, supplies, chemicals

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Week 5July 6-10, 2009 PRELIM EXAMINATION 2

Week 6July 13-17, 2009

4. FLOOR CARE, CLEANING ANDMAINTENANCE

Types of Floors and their Care: - Hard floors (Marble, cemented, etc.) - Resilient floors (vinyl, linoleum, etc.) - Wooden floors (parquet, wood) - CarpetFloor Cleaning Process

To identify the types of floors and its proper care, cleaning and maintenance.

2Class ReportingDemons- tionHands-on practice

Reference BooksTextbook

Week 7July 20-24, 2009

5. GUESTROOM CLEANING, CARE & MAINTENANCE

Nature and Scope of Rooms MaintenanceClassification of GuestroomsRoom StatusInstallation & Set up of Room AmenitiesInstalling DND/Make up SignVarious forms and Documents Installed in Guest Rooms

To understand the nature & scope of rooms maintenance.To identify the types of guestrooms and its corresponding features and amenitiesTo comprehend the current status of rooms to be cleaned.To know how to install and set up room amenities.To familiarize with the various forms and documents installed in hotel guest rooms.

2 LectureDemonstra- tionRoleplayHands-on practice

Week 8July 27-31, 2009

Preparations for Quality Rooms keepingRooms Cleaning and Maintenance ProceduresRoom Make up ProceduresInspecting a Vacant, Check-out RoomNight Service


Week 9Aug. 3-7, 2009

Replenishment & maintenance of Bed LinenSelection and Care of Bed Linen

2 LectureDemonstra- tion

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Handling Lost and Found ItemsHandling of Room KeysAccomplishing Productivity ReportIssuance of Requested Items

RoleplayHands-on practice

Week 10Aug. 10-14, 2009 MIDTERM EXAMINATION 2

Week 11Aug. 17-21, 2009

6. MINI BAR IN GUESTROOMSMini Bar Set up and ControlInstallation and Replenishment of itemsRequisition & issuance of stocksPreparing Daily Sales Summary ReportDocumentation of Spoilage, Losses & breakages

To set up a mini bar & explain its proper control.To know how to inventory & replenish mini bar items.To make a requisition and record issuance of stocks.To prepare a daily sales summary report.To properly report and document spoilage, losses and breakages of mini bar items.

2 LectureDemonstra- tionHands-on practice

Week 12Aug. 24-28, 2009

7. LINEN ROOM OPERATIONSFunctions of the Linen RoomPolicies and ProceduresInventory of Guestroom, & F&B LinensLinen Selection, Purchase & StorageLinen Circulation, Cycle & StockingLine Conservation Guidelines

To enumerate the functions of the linen room.To explain the policies and procedures of linen room.To prepare an inventory report of guestroom linens and Food and Beverage linens.To comprehend the proper selection, purchase & storage Of linens.To explain linen circulation, cycle, & conservation.


Week 13Aug. 31-Sep. 4, 2009

8. LAUNDRY SERVICE OPERATIONS

Distribution of Laundry ResponsibilitiesSequence of Guest Laundry ServiceLaundry EquipmentSorting, Marking of Laundry ItemsWashing ProceduresRemoving StainsDry Cleaning ProceduresPressing of Laundered items

To draw the organizational chart of laundry section.To enumerate the sequence of guest laundry service.To identify laundry equipment.To practice sorting and marking of laundry items.To apply proper washing procedures.To identify the accurate chemicals to apply for each type of stain. To apply the appropriate chemicals on a stain presented.To properly press any type of laundered itemsTo show proper delivery procedures.


Organizational Chart of Hskpg. Dept.

Reference booksTextbookSample cleaning ChemicalsSample cloth With stains

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Delivery Procedures

Week 14Sep. 7-11, 2009

SEMIFINAL EXAMINATION 2

Week 15Sep. 14-18, 2009

9. SANITATION IN HOUSEKEEPINGDefinition of SanitationPrevention of Bacterial ContaminationPest ControlGarbage and Refuse Management

To define sanitation and explain its importance. To suggest ways of preventing bacterial contamination.To give examples of methods of pest control.To recommend proper garbage & refuse management.

2BrainstormingLectureDemonstra- tion

Reference booksTextbookSample of insecticide pesticide

Week 16Sep. 21-25, 2009

10. SAFETY AND SECURITYGeneral Safety & Security MeasuresKey Handling & ControlCommon Danger SpotsSecurity Tips at Home

To discuss safety and security measures.To explain proper key handling & control.To identify common danger spots in guestrooms and public areas of hotel that cause accidents to people.To enumerate some tips on ensuring safety and security At home.

2Buzz SessionLectureDemonstra- tionRoleplay

Reference booksTextbookSample Hotel Metal Doorkey & Key Cards

Week 17Sep. 28-Oct. 2, 2009

11. MANAGING & MONITORING THE HOUSEKEEPING JOB

Scope Of Housekeeping ManagementBudget PreparationEstimating Manpower RequirementsReporting and DocumentationConducting Physical Inventory

12. OTHER HOUSEKEEPING SERVICESBaby SittingButler, Valet, and Chambermaid ServiceShoe-shine serviceSewing PolicyMini Bar Policy Flower PreparationDisabled Friendly Rooms

To understand the scope of housekeeping management.To prepare a budget for housekeeping department.To project the staffing requirements of a housekeeping Department of a given hotel.To conduct an inventory of supplies and prepare reports.

To volunteer babysitting services for at least an hour And record your impressions & submit a report. To differentiate butler, valet, and chambermaid service.To shine shoes using correct procedure.To explain policies on mini bar and sewing services.To arrange flowers beautifully.To explain the importance of providing for a disabled- friendly rooms, non-smoking rooms, & executive floors.

2 LectureDemonstra- TionCase StudyProblem- Solving

LectureDemonstra- tionRoleplayHands-on practice

Reference booksTextbook

Hotel problems from internet

Reference booksTextbookFresh Flowers, Leather ShoesBed LinensTable linens

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Non-smoking RoomsExecutive Floors

Week 18Oct. 5-9, 2009

FINAL EXAMINATION 2

Oct. 12-16, 2009 Total Number of Lecture Hours 36 hours

Part II. LABORATORY SCHEDULE for SP 214 : (9 Hours Per Week)

SCHEDULETOPIC OBJECTIVES HRS.

LABORATORYACTIVITIES

VEHICLE OF INSTRUC-

TION

RESOURCESREMARKS

Week 1June 8-12,

2009

Block I:Floor Care Cleaning & Maintenance

A. Cleaning Hard Floors (Concrete Cement Floors)

Learn the procedures and gain skills in cleaning hard floors like concrete cement floors.

9 Sweeping FloorsStripping Floors Wet Scrubbing FloorsFinishing FloorsSpray Buffing FloorsPolishing Floors-by manual procedures-by use of electric floor polisher

DiscussionDemonstrationHands-on practice

Roldan, Amelia S. and Crespo, Amelia M. 2003. Housekeeping Management

Week 2June 15-19,

2009

B. Cleaning Resilient Floors (Linoleum Floors, Vinyl or Rubber tiled Floors)

Learn the procedures and gain skills in cleaning resilient floors like linoleum floors, vinyl or rubber-tiled floors.

9 Sweeping FloorsStripping/Wet ScrubbingFinishing FloorsSpray BuffingPolishing Floors-by manual procedures-by use of electric floor polisher



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Week 3June 22-26,

2009

C. Cleaning Wooden or Parquet Floors

Learn the procedures and gain skills in cleaning wooden or parquet floors.

9 Sweeping FloorsStripping/Wet ScrubbingFinishing FloorsSpray BuffingPolishing Floors-by manual procedures-by use of electric floor polisher



Week 4Jun 29 to July

3, 2009

D. Cleaning Carpeted Floors Learn the procedures and gain skills in cleaning carpeted floors.

9 Cleaning CarpetsVacuuming CarpetsShampooing Carpets



Week 5July 6-10, 2009

Block 2: Guestroom Cleaning, Care and Maintenance

A. Cleaning the Guestroom

Learn the procedures and gain skills in cleaning the guestroom.

9 Cleaning GuestroomsDusting Objects inside the guestroom Polishing metal fixtures inside the guestroom



Week 6July 13-17,

2009

B. Cleaning the Bathroom Learn the procedures and gain skills in cleaning the bathroom.

9 Cleaning the Mirror Cleaning

the LavatoryCleaning the Toilet BowlCleaning the Shower StallCleaning the BathtubCleaning the Bathroom walls and floors



Week 7July 20-24,

2009

C. Making Up the Bed Learn the procedures and gain skills in making the bed.

9 Making the bed DiscussionDemonstrationHands-on practice


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Week 8July 27-31,

2009

D. Turn-Down Service Learn the procedures and gain skills in turn-down service.

9 Performing turn-down service procedures



Week 9Aug. 3-7, 2009

Block 3: Linen and Laundry Service

A. Removing Spots and Stains

Learn the procedures and gain Skills in removing spots and stains on linens and other laundry items.

9 Practice removing different kinds of spots and stains on linens and other textiles.



Week 10Aug. 10-14,

2009

B. Hand Washing and Machine Washing

Learn the procedures and gain Skills in hand-washing or machine-washing of linens and other laundry items.

9 Washing by hand for delicate laundry items.Washing by machine for regular hotel linens like Bedsheet, tablecloth, etc.



Week 11Aug. 17-21,

2009

C. Pressing and Ironing Linens

Learn the procedures and gain Skills in pressing and ironing linens.

9 Pressing linens using electric hand-iron and/r with the use of steam- presser.



Week 12Aug. 24-28,

2009

D. Mending and Repairing Linens

Learn the procedures and gain Skills in mending and repairing linens and other laundry items.

9 Mending and repairing linens by hand-sewing and/or by electric sewing machine.



Week 13Aug. 31-Sep. 4,

Block 4 Other Housekeeping Services Learn the procedures and gain

9 Performing different kinds of flower arrangement.

DiscussionDemonstration

Roldan, Amelia S. and Crespo, Amelia

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2009A. Flower Decoration Preparation

Skills in arranging flowers. Hands-on practice

M. 2003. Housekeeping Management

Week 14Sep. 7-11,

2009

B. Preparation of Guest Amenities

Learn the procedures and gain Skills in preparing a basket of guest amenities.

9 Arranging different types of guest amenities placed in a basket.



Week 15Sep. 14-18,

2009

C. Baby-Sitting Service Learn the procedures and gain Skills in Baby-sitting service.

9 Perform a babysitting service.



Week 16Sep. 21-25,

2009

D. Butler, Valet, and Chambermaid Service

Learn the procedures and gain Skills in performing Butler,

Valet, and Chambermaid Service.9

Perform in a roleplay: Butler, Valet, and Chambermaid Service



Week 17Sep. 28-Oct. 2,

2009

E. Replenishing Mini Bar Stocks

Learn the procedures and gain Skills in replenishing mini-bar stocks.

9Practice replenishing Mini Bar Stocks.



Week 18Oct. 5-9, 2009

F. Shoe-shine Service Learn the procedures and gain Skills doing Shoe-shine Service.

9 Practice polishing/shining different kinds of leather shoes.



Oct. 12-16, 2009

FINAL EXAMS WEEK Total Number of Laboratory Hours 162

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COURSE REQUIREMENTS/PROJECTS:1. Basket of Guestroom Amenities2. Flower Arrangement

TEXTBOOK: Roldan, Amelia S. and Crespo, Amelia M. (2003). Housekeeping Management . Manila, Phils.: AR Skills Development and Management Services

REFERENCES:1. Hotel Housekeeping Manual, Compiled by Rosario Cabillada. Undated.2. Housekeeper Training Programme , A Leader’s Guide: A “Quality Depends on Me” Training Programme, Developed by Visa, A WTO-Supported Initiative,

Produced by the Educational Institute of the American Hotel & Motel Association (AHMA), Consultant Support from School of Travel Industry Management, University of Hawaii. Writer: Bridgette M. Redman, Editor: Richard L. Keener, Undated.

3. Housekeeping, by Peter Buckby, Undated.4. All New-Hints from Heloise: A Household Guide for the 90’s, by Lisa Amaroso, 1989, USA: King Features Syndicate, Inc.

GRADING SYSTEM: (For Lecture—which comprises 60% of grade) GRADING SYSTEM: (For Laboratory--which comprises 40% of grade)

Class Standing – 60% Major Examinations – 40% Quizzes & Recitation 10%

Attendance- 10% Prelim Exam - 10% Comprehensive Exam. (Final) 10%Recitation - 10% Midterm Exam - 10%Quizzes - 10% Semi-final Exam- 10% Performance of Lab. Exercises 80% Project - 30% Final Exam - 10%

TOTAL 100%Prepared by:

ADELINE P. DELA CRUZInstructor II

Upon the recommendation of the curriculum committee: Recommending Approval: Approved by:

MARGIE C. ALLER HERMOGENES P. JUANILLO, EdD GENES M. PASAJE, DPAInstructor II Director, Technical & Professional Subjects Campus Director

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