7/30/2019 SOM Assignment Question

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London Schoolof Business &

Finance (LSBF)

Masters in Business Administration

Module Systems and Operations Management

AssignmentTitle

Systems and Operations- Critical Evaluation of the Issues in E-business

Assignment Type Report

Word Limit 4000- 4500 words

Weighting 100%

Student Intake

Issue Date

Submission Date

Feedback DateIssued by(Assessor)

S M A Hashmi

Internal Verifier

Plagiarism When submitting work for assessment, students should be aware of the LSBFguidance and regulations in concerning plagiarism. All submissions should be yourown, original work.

You must submit an electronic copy of your work. Your submission will be

electronically checked.

HarvardReferencing

The Harvard Referencing System must be used. The Wikipedia website must notbe referenced in your work.

LearningOutcomes

On successful completion of this assignment you will be able to:

LO Learning Outcome Description

Knowledge and Understanding

LO1

Critically appraise ways in which the operations andInformation Systems functions contribute to anorganisations competitiveness and strategic

direction

LO2Evaluate the key factors in the competitiveadvantage versus necessary cost debate

LO3Synthesise and evaluate complex information on ITrelated issues

7/30/2019 SOM Assignment Question

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LO4

Identify and justify the information required toestablish and implement effective operationaldecisions, with particular reference to change

management

LO5

Describe and critically assess organisations fromsystems, information and business processperspectives.

Scenario

The technological advancement of the modern era has substantially contributed to offer

innovative products and services to customers. For the organisation conducting E-business it

becomes even more important to exploit technology in a manner that can offer an advantage over

the competitors. In this effort the efficiency and effectiveness of the operations is also key to

success.

Your Task

Please choose an E-business organisation you know well and do as following:

1- Briefly explain the overall operations management applying the input-transformation-

output model. (LO1, LO5).

2- Critically evaluate the current performance of its enterprise information/application

architecture whilst giving in particular focus to the customer relationship management

(CRM) and the Knowledge Management value chain. (LO2, LO3, LO5).

3- Identify and justify those operations and information system areas that are critical in order

to gain the competitive edge; e.g, supply chain, capacity planning, resource planning,

internal IS processes, quality management or any other. (LO1, LO4).

4- Evaluate solutions with the use of appropriate theoretical concepts, models and real life

examples, in order to make the identified areas from above, more efficient and effective

and therefore contribute to the competitive advantage of the organisation better. (LO1,

LO2, LO3, LO4).