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Communication
problems:
IDENTIFY ALL PROBLEMS
ANALYZE THE CAUSES
IDENTIFY & EVALUATE SOLUTIONS
Contents:
THE BEST SOLUTION AND IMPLEMENT
Step 1
Step 3
THE BEST SOLUTIONStep 4
ANALYZE THE CAUSES
step 2
4 steps to your goal
IDENTIFY ALL PROBLEMS
IDENTIFY & EVALUATE SOLUTIONS
A number of serious communication
problems have arisen in HCPS
Documents
location
Customer relations
Staff’s need
Organization
I - IDENTIFY PROBLEMS:Identify problems
Analyze the
causes
Identify and
evaluate solution
Best solution
-DESIRED STATE
- Know and work effectively
with every member's team.
- clear organization
- finance department.
- get feedback from top
management
EXISTING STATE
- staff care about forming a
new teams
- middle managers confused about who
they should report to.
- the reorganization is unclear
- they can’t make decision on authority
to spend money, even small sums.
- KJ has no feedback from top manager.
Text in
here
Text in
here
Receive to many
emails, some of them
are important, many are
not.
many reports (2-week
report)
concentrate on
duties.
No staff lounge
Difficulty in
distance for
communication of
many departments
have a good place
to communicate
Improve network
and technology.
DOCUMENT AND
LOCATIONDOCUMENTS
LOCATIONLOCATION
Customer
relations 3 basic
medical
schemes
Staff’s demand is more
money for more work in
dealing with customers
Seem loss of flextime that
make convenience for
staff
STAFF’S NEEDS: More money for
more work
Flextime popular
Many different kinds
of schemes tailored
to private
customer's needs
● CAUSE:
more decisions being
made by the top
management at head
office
distributing work
became difficult &
illogical
centralize
ANALYZE THE CAUSES:Identify problems
Analyze the
causes
Identify and
evaluate solution
Best solution
organization:
Misuse power •
disadvantagesolution
Staffs have the decision- making
powers of shareholders
shareholders who have many stocks
sometimes don’t have management
capacity.
Risk when price of stock drop
Reduce the gap between
higher level and lower level
Staffs have the decision-
making powers of
shareholders
Giving more authority power to
middle managers
problems are being solved
directly and faster
cut down work
staff could concern on duties
Decentralize
1. DECENTRALIZE
advantage 2. Sell stocks for staffs
advantage
disadvantage
IDENTIFY & EVALUATE
SOLUTIONS
Identify problems
Analyze the causes
Identify and evaluate solution
Best solution organization:
Documents:ANALYZE THE CAUSES:Identify
problems
Analyze the
causes
Identify and
evaluate solution
Best solution
● Causes:
Hitting the "reply - all" button
Bombarding people with information
Quick
•Stick star
for
important objectives
SENDER
RECEIVER
•Spam with
unnecessary
objectives
STAFF
check mails
at fixed time
throughout
the day:
EX: 12h and 4 pm.
[
IDENTIFY & EVALUATE
SOLUTIONS Identify
problems
Analyze the
causes
Identify and
evaluate solution
Best solution
useful, time to
concentration work
ANALYZE THE CAUSES:
● Cause:
Neglect communication skills
- build room
- Encourage managers to meet staff after
work:
- event, fair trade, festival, trip for staffs
Identify problems
Analyze the
causes
Identify and
evaluate solution
Best solution
location
IDENTIFY & EVALUATE
SOLUTIONS
Custom
er
relation
s:
1.The New Breed of Client
ANALYZE THE CAUSES:Identify problem
s
Analyze the
causes
Identify and
evaluate
solution
Best solution
2. Just care about profit, turnover
than keeping customers
=> 3 basic medical schemes
Identify problems
Analyze the
causes
Identify and
evaluate solution
Best solution
IDENTIFY & EVALUATE
SOLUTIONS
More money for more work
Flextime popular
Describe a vision of company or
strategic contents.
Describe a vision of company or
strategic contents.
83%
75%
50%
65%
ANALYZE THE CAUSES:Identify problems
Analyze the
causes
Identify and
evaluate solution
Best solution Staff’s needs
Cause………
IDENTIFY & EVALUATE
SOLUTIONS
LOGO
Your company slogan in here
Thank You!