SOLUTION OVERVIEW READINESS ASSESSMENT FOR YOUR CLOUD JOURNEY(PEOPLE, PROCESS & ORGANIZATION)

Average lead time : 4 -6 weeks, depending on customer resource availability.

Typical engagement size : 7-15 man days depending on selected scope.

KNOWLEDGE TRANSFER

From day 1 onwards, during workshops and other sessions.

RECOMMENDATIONS PRESENTATION

Finalize executive presentation with remediation plan for high priority gaps. Achieve buy-in for process and organizati-onal optimization. Present organizational capability score and tangible process capability targets.

PLANNING WORKSHOPS

Work collaboratively, review analysis from discovery workshops with the key participants. Prioritize recommendations and customize operations transformation remediation roadmap.

DISCOVERY WORKSHOPS AND ANALYSIS

Gap analysis of findings relative to recommended practice guidelines for operational transformation of an environment based on VMware technology.

PLANNING, PREPARATION AND KICKOFF

Project scope, requirements, prerequisi-tes, and schedules. Determine discovery workshop participants.

INTAKE

With customer’s sponsor about what needs to be achieved, planning and logistics, confidentiality, and which roles to invite for the workshops, and how we can assist to communicate it.

TWO MAJOR CHALLENGES:

1. To organize for the Cloud, you need to know where you are todayEach organization has a different starting point for its Cloud journey.

2. Your cloud journey is slowing downIn this case, a readiness assessment can help you to determine where you are, revitalize and accelerate your cloud journey.

WHAT ITQ TRANSFORMATION SERVICES (ITTS) WILL DO

We will help you in a pragmatic way, after agreeing the scope, • to identify your current state (people, teams, process, organization) • create a prioritized high level roadmap, with recommendations based on our best

practices, so you don’t have to re-invent the wheel, aligned and integrated with your technical roadmap,

• make sure your roles, teams, processes and organization are ready and optimized and agile to get the most out of the new technology.

Apart from the technology journey, you need • to know the current state of your people, roles, teams, processes and organization in

order• to create an integral (roles, teams, process, organization) transformation roadmap and • to determine the level of effort needed to break down the silos, develop the

recommended capabilities and to close the gap to the desired service oriented operating model (target state).

Transformation Services 1 Readiness Assessment Service - description

OPS MODEL TRANSFORMATION PEOPLEBuild on Existing Skills• Training• Certification• New roles definitions• Mapping existing to new roles and

(agile) teams

PROCESSBreak Down Silos• Service Orientation: Service

Definition and Service Lifecycle management

• (Self-service) Automated Provisioning

• End-to-end services• Cloud-based lightweight processes

ORGANIZATIONOptimize for Cloud and Agility• Delivering anything as a Service• Cross-functional teams supporting

end-to-end services• New governance models• DevOps integration

Business Relationship

Ope

ratin

g M

odel

Mat

urity

CYBERSECURITY

INFRASTRUCTUREPROVIDER

BUSINESSPARTNER

DIGITAL ENTERPRISE

Hybrid Cloud Anything as a Service (XaaS) Digital Convergence

Private Cloud Platform as a service (PaaS) Third Platform

Virtual Infrastructure Infrastructure as a service (IaaS) DevOps3

2

1B0

1A

2

ABOUT ITQ

ITQ TRANSFORMATION SERVICES (ITTS) WILL HELP YOU TO UNLOCK THE FULL VALUE OF YOUR VMWARE TECHNOLOGY INVESTMENTSITQ Transformation Services is your trusted IT advisor and IT consulting partner to accelerate and optimize your digital transformation based on VMware, Pivotal & AWS in all types of organizations and industries.

Transformation Services 2

RESOURCES

• Read more about Software-Defined Data Center capabilities here.• Or some blogs about IT Transformations.• And get your tech updates on #ITQ.

ENABLING NOT CONTROLLING

Unlike competitors, ITQ doesn’t want to embed a permanent team. Instead, we look to give customers the teams, organizational structure and processes to be entirely self-sufficient.

NO ONE KNOWS VMWARE LIKE ITQ

No competitor has the same level of knowledge, expertise and experience building operational models to get the most out of VMware solutions.Highly experienced and VMware certified technical and business consultants, work with you to evaluate your current operations environment (people, process, and support) to the level of detail needed to subsequently design, transform, and validate your operational processes as well as organizational structures and skillsets in a best practice based VMware environment.

REALISTIC, ACTIONABLE RESULTS

Our services are small-scale but deliver big results. From discrete technology aligned tasks to broader operational optimization projects, we set defined goals and achieve outcomes that bring real benefits for our clients.

WE KNOW WHERE WE PLAY

We focus on helping VMware customers optimize and enhance their IT. We are interested in improving performance and value, not delivering large-scale business transformation.

Readiness Assessment Service - description

ORGANIZATIONRecommendations and guidance on

• how to transform to the target service oriented operating model, to accelerate based on ITTS and VMware best practices.

• how to define new services.

PROCESSESRecommendations on

• adoptions of processes, which ones firstand guidance.

• how to change them, to accelerate theCloud Journey.

ROLES & TEAMSProven predefined roles, responsibilities and teams to accelerate the cloud journey and get the cloud journey benefits earlier.

TECHNOLOGYDevelop organization, processes, roles and teams aligned with the speed of new technology introduction.

VALUE/ BENEFITS

OUTCOMES & RESULTS Recommendations Report covering:

• Findings/Gaps identification, Analysis & Conclusions

• Validated, with your people, recommendations on

• How to evolve the operating model

• Roles and team descriptions • Process development• High level roadmap• Implementation suggestions and

guidance

ROADMAP PEOPLE, PROCESS & ORGANIZATION (EXAMPLE)

TRANSITION ROADMAP – FIRST 6 MONTHS VIEW

MONTH 6MONTH 5MONTH 4MONTH 3MONTH 2MONTH 1Service Imple-mentation (IaaS)

Organization Design & Build

Service Operations & processes

Security & Compliance

Service Definition

Service Marketing

Service & Platform Monitoring Dashboards

ITSM Process Integration

Service Design & Release Process

Initial Org Plan and Design Organization & Strategy Design (Release 2)

Configuration Compliance Process KPI Reporting

Customer Interaction: Security, Compliance, Business Risk Process Auditing

SLM

Ongoing Service Lifecycle Team Build Out & EducationInitial Service Lifecycle Team Build Out & Education

User Access MgtInternal Supplier Mgt

OR Checkpoint OR Checkpoint OR Checkpoint OR Checkpoint OR Testing5

4

3

2

1

Operational Readiness (OR)

WANT TO KNOW MORE?

PAUL LEGIERSE

Zeestraat 250, 1949 AG Wijk aan Zee

www.itq.nl

+31 (0)251 82 88 03

+31 (0)655 76 64 14

plegierse@itq.nl