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Social Competences as described by the ICB, the IPMA standard. This presentation was part of a Train the Trainer preparation course for IPMA Level D instructors.
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Methods for Social Competences
Project
Assigned
Project Management
Project and programme management
Methods for managing projects and programmes
Managing project-oriented organizations
Pm baseline v3.0
P|1
Project Start
Project Coordination
Project Controlling
Project Close down
Assigned
Project
Approved
Social System
1 Project management success2 Interested parties3 Project requirements & objectives4 Risk & opportunity5 Quality6 Project organization7 Teamwork8 Problem resolution9 Project structures10 Scope & deliverables11 Time & project phases12 Resources13 Cost & finance14 Procurement & contract15 Changes16 Control & reports17 Information & documentation18 Communication19 Start-up20 Close-out
1 Leadership2 Engagement & motivation3 Self-control4 Assertiveness5 Relaxation6 Openness7 Creativity8 Results orientation9 Efficiency10 Consultation11 Negotiation12 Conflict & crisis13 Reliability14 Values appreciation15 Ethics
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|2
1 Project orientation2 Programme orientation3 Portfolio orientation4 Project, programme & portfolioimplementation5 Permanent organization6 Business7 Systems, products & technology8 Personnel management9 Health, security, safety &environment10 Finance11 Legal
Methods for Social Competences
What is social competence? - Definitions
•cooperate
•self-organize
The potential of a person in a role to…
• Establish relationship & communication
• Deal with conflicts constructively
pm baseline
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|3
…The disposition to work and occupation
• building relationships
• engage creatively
• group-orientation
• relationship-orientation
• Deal with conflicts constructively
• Facilitate the ability to Reflect
• Deal with emotions and diversity
• Use methods of intervention
Methods for Social Competences
What are the methods for social competence?
• Feedback
• Reflection
• Moderation
• Presentation
pm baseline
• Project Manager
• Project Owner
• Project Team Member
• Project Contributor
How social competence is gained?
Through knowledge & experience
Who should have social competence?
• Presentation
• Intervention
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|4
Methods for Social Competences
pm baseline
Team Competences
In every team must :
• establish commitment
• learn
• create the “Big Project Picture”
How team competence is gained?
• Using SOCIAL METHODS
• Through knowledge & experience
1.7 Teamwork
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|5
• create the “Big Project Picture”
• safeguard synergies
• resolve conflict
• Jointly design the project management process
• establish confidence
• create a common value base
Methods for Social CompetencesIntervention Methods
pm baseline
Intervention - Overview
• Target – oriented communication
• Certain effect
• Attempts to control
Key word: OBSERVATION
1.18 Communication ICBv3.0
Effective exchange and understanding of information between parties
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|6
Key word: OBSERVATION
Intervention Distinction
• Written: Letters, Documents, Proposals, Protocols
• Verbal: Feedback, Reflection, Presentations, Moderation
• Analogous: Stories, Sketches, Myths, Images
Methods for Social CompetencesIntervention Methods
pm baseline
Verbal Intervention Method - Feedback
• Communication to a person, about a certain behavior in a certain situation
perceived by another person
Objectives
1.18 Communication ICBv3.0
Forms (methods)
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|7
How?
• Learning & Development
• Increasing the scope of action
• Written
• Verbal
• 360 - degree
When?
• Project Start, Controlling, Close down
• Crisis Management
•Defined feedback rules
•Giving & Receiving
• By groups or persons to groups or persons
Feedback is
always
subjective!
Methods for Social CompetencesIntervention Methods
pm baseline
Verbal Intervention Method - Reflection
• the collective exchange and thinking out loud of a learning process
Objectives
2.3 Self-control ICBv3.0
• Flash feedback
Forms
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|8
How?
•By a person or groups
• Establish the ability to work
• Provide a common perspective of
a situation
• Flash feedback
• Mood barometers
• Point methods
• Associative Procedures
When?
• Project Start, Controlling, Close down
• Crisis Management
Methods for Social CompetencesQuestion
'Feedback' differs among others from 'reflection' in …:
Answers:
a. the construction of a common view of the current status in the social system.
b. the objective of further developing.
c. the defined rules.
d. the methods used in the project.
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d. the methods used in the project.VVVVVVVV
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|9
Methods for Social CompetencesDealing with emotions and diversity
pm baseline
Emotions
• Short live and intensive feelings of individuals or teams
• Related to something or somebody
Distinction
2.1 Leadership, 2.3 Self-control, 2.6 Openness ICBv3.0
Related to
1.7 Teamwork3.8 Personnel management
How to deal ? (key method)
•Reflection
• Dealing with Personal emotions
• Dealing with Others emotions
• Processes (start, control, crisis, close)
• Structure (general project framework)
When?
• Project Start, Controlling, Close down
• Crisis Management
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|10
How much diversity needed?
Methods for Social CompetencesDealing with emotions and diversity
Diversity
• Projects are heterogeneous teams
• Diversity includes similarities and differences between team members
Objectives
2.1 LeadershipICBv3.0
1.7 Teamwork
Similarities
Common history
Differences
Functional Skills
pm baseline
Methods for analyzing & managing
•Confidence building
•Team building
•Set up project structures
• Create sufficient diversity
• Manage diversity
• Project requirements
• Project Environment Analysis
When?
• Project Assignment (achieve)
• Project Start, Social Controlling
(manage)
Common history
Functional Skills
Common environment Contacts
Functional Skills
Professional Experience
Project Experience
Age, Gender
Cultures
Hierarchy
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|11
Methods for Social CompetencesQuestion
Methods for 'emotionalising' in projects are among others:
Answers:
a. telling of a secret during the project start workshop
b. reflection of the cooperation process in the project team
c. development of competitive situations in the project team
d. use of the earned value analysisXXXXXXXX
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d. use of the earned value analysisXXXXXXXX
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|12
Methods for Social CompetencesConflict Management
pm baseline
Conflict
• Is a situation in which the different expectations of individuals clash
Objectives
2.12 Conflict & crisisICBv3.0
Methods for identifying conflicts
Methods for reducing / preventing
• Team building / Confidence building
• Preventing strategies & measures
• Identify potential conflicts
• Prevent conflicts
When?
• Project Start & Controlling
• Scenario technique
• Project environment analysis
• Sensitivity Analysis
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|13
Methods for Social CompetencesConflict Management
pm baseline
Dealing with Conflicts
Objectives
2.12 Conflict & crisisICBv3.0
Methods for dealing with conflicts
•Various strategies can be used to handle with conflicts, such as compromise,
consensus or battle
• Resolve
• Handle
• Limit
• Prevent
• Perception
• Analysis
• Diagnosis
• Problem – solving
• Discussion
• Negotiation
• Conflict moderation
• Mediation
• Team reflection….
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|14
Methods for Social CompetencesQuestion
Methods for identifying conflicts, are among others:
Answers:
a. scenario analysis
b. team building
c. sensitivity analysis
d. project environment analysis
XXXXXXXX
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d. project environment analysisVVVVVVVV
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|15
Methods for Social CompetencesModeration & Presentation
pm baseline
Workshops, meetings & project presentations (communication forms)
• used to organize collaboration in project management
• help ensure the acceptance of the project or program results
Success Factors Methods
1.18 Communication ICBv3.0
• Professional preparation
• Execution and follow up
• Appropriate selection of participants
• Work methods
• Suitable room layout
• Support communication
When?
• Project management process design
• Project Marketing
• Creativity
• Decision
• Presentation
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|16
Methods for Social CompetencesQuestion
The project communication forms are among others:
Answers:
a. meetings between the project manager and individual project team members
b. project individual works
c. project meetings
d. project workshops
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VVVVVVVV d. project workshopsVVVVVVVV
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|17
Methods for Social CompetencesModeration & Presentation
pm baseline
Creativity Methods
• used to produce a variety of ideas on a topic without evaluating
Goal
2.7 CreativityICBv3.0
Methods
• Structure
• Combine
• Improve
• Brainstorming / Brain writing
• Mind mapping
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|18
Methods for Social CompetencesModeration & Presentation
pm baseline
Decision Methods
• decisions are crucial for project success
• differentiate between individual and team / group decisions
Methods
2.1 Leadership, 2.4 Assertiveness ICBv3.0
• Rating matrix
• Cost benefit analysis
• Point method
• Ranking
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|19
Methods for Social CompetencesModeration & Presentation
pm baseline
Presentation Methods - When
• results presentation
• project status
1.18 Communication ICBv3.0
Presentation Process
• Define Objectives
• Target Audience
• Preparation
• Execution
• Follow Up • Objects Achieved
• Lessons Learned
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|20
Methods for Social Competences
Interviewing and Negotiating
pm baseline
Interviewing and Negotiating
• negotiating is a type of interview
• examples of negotiation: project budget, cost reduction, conflict situation
Objectives The basis
2.11 NegotiationICBv3.0
• to present a point of view
• to convince other party to accept an offer
• active listening
• collect data
The result
• win – win situation
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|21
Methods for Social CompetencesQuestion
'Social' project controlling comprises the controlling of the …
Answers:
a. project resources.
b. project culture.
c. project organization.
d. project risks.
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VVVVVVVV
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d. project risks.XXXXXXXX
IPMA Train the Trainer - Ch. 3 Methods for social competence Dionisia Fotopoulou P|22