SOCIAL RESPONSIBILITY SNAPSHOT 2018 LOOKING AFTER OUR … · SNAPSHOT 2018. PROUDLY 100% NEW ZEALAND OWNED & OPERATED South Island Limited ... I’m originally from Dunedin but I

LOOKING AFTER OUR PATCH

TA K I N G C A R E O F O U R P E O P L E , P L A N E T & C O M M U N I T I E S

A great place to grow and develop for

OUR PEOPLE

Taking steps towards protecting

OUR PLANET

Respecting and giving back to

OUR COMMUNITIES

F O O D S T U F F S S O C I A L R E S P O N S I B I L I T Y

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PROUDLY 100% NEW ZEALAND OWNED & OPERATED

South Island Limited

L O O K I N G A F T E R O U R PAT C H

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Looking after this wonderful place we call home is so important. Our commitment to being a responsible corporate citizen focuses on three core principles of care: for our people, planet, and communities.

Together with our team, suppliers, and customers, we’re doing our best to make New Zealand a better place for future generations.

Foodstuffs is on a journey towards a more sustainable tomorrow. This update outlines what we have achieved already and what’s to come.

EVERY THING WE DO IS ABOUT GIVING 100% TO NEW ZEALAND.

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OUR PEOPLETHE HEART

OF USAs a New Zealand co-operative, we’re all about

looking after each other. To us, this means keeping everyone safe and well, giving everyone

in the team a voice, and treating each other and our customers with fairness and respect.

We want to be a great place to work – where we invest in our people to help them

achieve their true potential, find fulfilling careers and play a positive role in all communities.


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FOODSTUFFS OFFERS EXCEPTIONAL OPPORTUNITIES TO ANYONE WITH THE DRIVE TO LEARN AND A PASSION FOR HELPING NEW ZEALANDERS. Many of our Owner-Operators have worked their way up from stacking shelves and wrangling shopping trollies after school, to finally owning their own store and employing hundreds of team members. Our operators don’t get there by accident. It takes years of effort and specially designed training.

In the year to September 2018, Foodstuffs ran 603 training courses across various programmes, involving a total of 3,332 trainees. In all, 958 of our team participated in leadership training.

603 TRAINING COURSES

3,332 TOTAL

TRAINEES

958 LEADERSHIP

PARTICIPANTS

TR AINING AND DEVELOPMENT

Our intention is to provide a full range of training and development opportunities, including apprenticeships, to help our people reach their full potential so they, in turn, can ensure our customers get more out of life.

Our training programmes cover all aspects of the business, from supply chain, through all the various corporate functions, through to retail. Everyone is always learning. Our leadership development programmes give our people the skills and confidence to support our business and to help our people become leaders worth following.

Foodstuffs’ goal is to provide our customers with awesome shopping experiences and it’s our people who bring this to life.

INTERN PROGR AMME

Foodstuffs North Island participated in the pilot FMCG Futures programme provided by the Food & Grocery Council. The programme showcases employers within the FMCG industry as well as the different career paths available. 15 students from universities all over New Zealand joined Foodstuffs North Island as interns in different teams over the summer of 2018, working on a variety of projects, including developing a healthy snack alternative which can be sold at the checkout. The result was a snack box of fruit and veg which can be stored at ambient temperatures. A fantastic result and a great learning experience for the interns involved.

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TR AINEE OPER ATOR PROGR AMMEFoodstuffs believes our Owner-Operator model is one of our greatest strengths – each store is run with the passion and commitment which only comes with owning your own business.Our world-class Trainee Operator Programme is designed to develop the next generation of grocers. In response to constant change, customer needs and expectations and competition, the programme equips trainee operators with the skills they need to succeed. It’s geared to honing leadership, financial, and operational skill sets, as well as building resilience. Once having taken the step into store ownership, our Owner-Operators play an important mentoring role, helping the next generation of grocers to come forward.

How long have you been with the Foodstuffs team?

Approximately 10 years. First in a Four Square then I moved onto a small New World and now New World Prestons which is a brand new store.

What attracted you to the business?

I love the variety and the fact that every day is different. You get to be on the floor, talking with customers, helping them and feeling like you are a part of the community (particularly in a Four Square). It’s a chance to be innovative and try new, exciting things which you hope customers will love! Also, I have such a wide range of people to work with, which keeps it interesting every day!

What’s most important to you?

For my family – to be healthy and happy. For my business – to be successful and a place where employees feel valued and encouraged, and want to come to work. For my customers – to enjoy every shopping experience they have with us. For my local community – to be a safe, inclusive place for families to live and children to grow up in.

Julia Spence and her son, Lachlan

JULIA SPENCE Owner-Operator New World Prestons Christchurch

OVER THE LAST 10 YEARS FOODSTUFFS

HAS TRAINED 881

APPRENTICE BAKERS

739 APPRENTICE

BUTCHERS

APPRENTICESHIP TR AININGWe have a long tradition of providing high quality apprenticeship training for trade-related retail roles. Our stores employ the largest number of apprentice butchers and bakers in New Zealand. Working with Competenz, the Industry Training Organisation for the manufacturing sector, and external training provider, Skills for Work, our apprentices earn while they learn, mentored by experienced trade staff. Over the years our home-grown talent has competed with the best in national and international competitions, winning a string of awards.


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OUR PEOPLE

CHECKOUT OPER ATOR OF THE YEARCheckout Operator of the Year is all about recognising frontline staff who excel in all aspects of performance. In 2018 Foodstuffs North Island celebrated the 70th anniversary of this annual competition.

Ten regional events are run, where our checkout operators compete “till-to-till” in front of an audience of friends, family and workmates to show their prowess in checkout speed, accuracy, and customer service. The competition generates much rivalry between stores and provides an opportunity to celebrate their local talent with many finalists profiled in local news. Regional finalists are mystery shopped with the winner taking out the much-coveted Checkout Operator of the Year title.

2018 Winner, Rebecca Brosnan

BEN HENRYButcher New World Thorndon

Where are you from?

I’m originally from Dunedin but I now live in Wellington with my partner. She’s planning on doing a PhD and I’m set on furthering my career in butchery and eventually moving into management with Foodies.

How long have you been at Foodies?

I have been with Foodstuffs at various stores since I was 15; working after school and on the weekend. When Uni didn’t go so well for me I tried my hand at butchery, scored an apprenticeship and I haven’t looked back. I’ve represented Foodstuffs at competitions all over the world and love showing off the skills I have learned. My favourite cut is a rib-eye and I’m really enjoying osso bucco right now!

What is your key hope for the future?

It’s simple really – I’m after the happy and healthy Kiwi way of life!

LITER ACY & NUMER ACY SKILL DEVELOPMENTFoodstuffs South Island participates in the Skills Highway Training Programme, run by the New Zealand Government to support and recognise workplace-based literacy and numeracy.

Foodstuffs North Island runs a literacy programme tailored to individual needs. At this stage the key learning area centre on building confidence and clarity for those with English as a second language. To date there have are 51 graduates of the programme who are now enabled to contribute in meetings and groups through clearer communication.

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OUR PEOPLE

MIRIAMA(NAN) SOLOMONCheckout Supervisor PAK’nSAVE Gisborne

Where are you from?

I am Gisborne born and bred – I like to mingle with everybody. Everyone knows me!

How long have you been at Foodies?

I’ve been here on and off for about 11 years. I went to Australia for a bit to see my son, worked over there and then when Mum got sick I had to come home. Family is everything! I have three of my family here in Gisborne (with one of my daughters still across the ditch) and my son works here at PAK’nSAVE too; as a qualified forklift driver.

What do you love most about your job?

It’s all about being able to help people and when you have a boss like Ewan. It’s easy. He is awesome. His door is always open. When you have a boss like that, you’ll go that extra mile. He’s always saying to us, “be proactive, our customers are important”. That’s instilled in me and it’s something I think about every day.

I love the old people! I’m nearly 65 myself (though I think that’s young) so I like to assist them at all times and help them out. I tell the young ones to always help our old ones – one day we’re going to go down that road!


My focus is my job – I enjoy PAK’nSAVE. This is the best place to work and I tell the young ones every day, “You will go a long way with PAK’nSAVE. You can climb the ladder, it’s up to you guys!” Miriama (Nan) Solomon and PAK’nSAVE Gisborne fan

DAVID YUR AKNational Retail Manager Liquorland

Where are you from?

Born and bred in Auckland, one of a few Aucklanders who are.

How long have you been at Liquorland?

At Liquorland 22 months, commenced in July 2016. Ten years ago I worked for Foodstuffs Auckland as Merchandise Manager for Liquor for approximately eight years.


World peace, another Rugby World Cup for the AB’s in Japan and a Warriors win, all in the next three years.

ENGAGING OUR WORKFORCETo continue to attract top talent and support our people to bring their best selves to work, we are adopting more flexible ways of working and better recognising our employees’ needs for work-life balance.

Foodstuffs North Island began participating in the AON Hewitt Staff Engagement Survey in 2017 and this year achieved a very credible score of 64%, up 4% on last year’s result, performing strongly in Safety (76%), Diversity (74%) and Values (72%).

Significantly, AON Hewitt named the Four Square banner group in the top 10 employers for staff engagement across the whole of Australia and New Zealand; a huge accolade to our Four Square businesses and a big inspiration to the rest of the business.

Foodstuffs North Island has been recognised as the large Retail Employer of the Year by Retailworld NZ. Winning this award is a great achievement for the team and is fantastic recognition for the work we have been doing to build an even stronger retail employment brand. The winner is determined by votes from the public and our team members using word of mouth. It is an award chosen by the people for the people, and a critical step on our journey to being the most customer driven retailer in the world.

“I have just come off the phone from Brian at Four Square Bulls and he could not have been a nicer person. He is arranging to have some groceries delivered to my mother-in-law who lives in Bulls, as we live in Auckland and cannot organise this any other way. He was not only helpful, but very kind and trusting. If there is an award for this sort of thing, he should definitely get it.”


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HEALTH, SAFET Y AND WELLNESSFoodstuffs takes the safety of people very seriously and we encourage everyone in the business to play a role in managing their own safety and the safety of others.

THE OBJECTIVE IS TO ACHIEVE ZERO HARM.Both Co-operatives have made substantial investments in new health and safety management systems and strive for continuous improvement. Prevention of injuries from manual handling and driver training are key projects.

Foodstuff South Island is a member of the ACC Partnership Programme and has achieved tertiary accreditation.

In September 2018, Foodstuffs North Island offered all support centre and supply chain employees a free, 30 minute onsite health check. Health checks were completed by a nurse who assessed key areas of health including blood pressure, cholesterol, blood sugar levels, activity and mental wellbeing, just to name a few. Where necessary, referrals to the employee’s GP and/or our Employee Assistance Programme, Vitae, were made. All the results will be reported back to Foodstuffs North Island in an anonymised format to provide us with the information we need to build a targeted, robust health and wellbeing strategy for Foodies employees in 2019.

Foodstuffs North Island and Foodstuffs South Island run a driver safety training programme with the target of becoming the safest fleet for speed management. More than 1500 Foodstuffs drivers completed an online driver induction programme.

REDUCING MANUAL HANDLING INJURIESAcknowledging the risks of injury associated with manual handling processes, Foodstuffs has partnered with training provider Provention to pilot the First Move Programme in the North and South Island. Involving two one-hour practical workshops, the programme was successfully trialled at the Hornby Distribution facility (the largest in the South Island) with more than 800 staff participating in 110 training sessions. Building on the success of the scheme, ten Hornby staff have been trained as “First Move” trainers and 30 as programme ambassadors. These staff will provide ongoing support to the Hornby workforce. Plans are now being developed to extend the programme across the South Island network. Foodstuffs North Island has trained 40 ambassadors who will roll this programme out for the team.

DRIVER SAFE T Y TR AINING

Foodstuffs North Island & Foodstuffs South Island Lost Time Injury Frequency Rate (LTIFR) from Jan 2017 – Current

FOODSTUFFS NORTH ISLAND HAS BEEN WORKING ACTIVELY IN THE AREA OF IMPROVING SAFETY WITH A FOCUS ON THREE KEY AREAS:

Safer People, Safer Systems and Safer Workplaces. The team has developed a tactical plan to resolve common safety challenges across the Co-operative, aligned the Co-operative to a common universal safety management system, provided training for Best Practice Injury Management to all line managers and improved hazard management in distribution centres, with an investment in internal training and better hazard controls.

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-1

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17

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17

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17

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7

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17

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17

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17

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17

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18

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18

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18

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18

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8

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FSSI LTIFR from Jan 2017 – Current FSNI LTIFR from Jan 2017 – Current

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EMBR ACING DIVERSIT YWe believe building diversity and inclusion, as well as proactively recognising equality across our business, will deliver enhanced customer experiences and business performance. Having people with diverse backgrounds, experience, and perspectives is critical to maintaining a leading-edge in business. We are committed to attracting, recruiting, developing, and retaining a diverse pool of talent so we better understand, and are better equipped to meet all the needs and expectations of our diverse stakeholders – employees, suppliers and other business partners, customers and local communities.

Foodstuffs North Island has established a Diversity and Inclusion Lead Project Group to drive diversity initiatives across the business including through recruitment. There is a planned approach to recognising and celebrating diversity in the business – different languages, cultures, and significant cultural events. Work is underway to address pay-equity issues and close the gender pay-gap.

OUR FOODIES FOUNDATIONAt Foodstuffs North Island we’re all about New Zealanders getting more out of life and this includes the people who work for us across our stores, supply chain and support centres.

When we say ‘get more out of life’, we mean the good stuff like opportunities to grow a career and learn new things, but also when times are grim and you need money for emergency surgery or a place to stay when your home is lost to fire or flooding.

Life has a habit of throwing curve balls. Sometimes we’re just not equipped to deal with them alone – we need to know that people care and can offer a helping hand.

So, this year we launched the ‘Foodies Foundation’. It’s a trust which helps us help each other in times of need. By ‘us’ we mean all 22,000 Foodstuffs North Island team members across our support centre, supply chain and stores.

To date we’ve helped several families going through tough times. It’s made a real difference.


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SONYA HASSELMANOwner-Operator PAK’nSAVE Napier City


My husband Robie and I have owned PAK’nSAVE Napier City for 13 years, however, I’ve have been affiliated with Foodstuffs though my father since a very young age.


I am a third generation grocer with my grandparents having a grocery business in Holland and my father starting off in a Four Square. I worked in Safeway’s then PAK’nSAVE so you could say the industry has always been in my blood. Throughout high school, I worked across the store. I shifted to Wellington to attend Victoria University, gaining a Bachelor of Education and then a Masters in Education while teaching. However, there was still something missing, so in 2001 Robie and I shifted back to Napier to be part of the grocery industry again and now have 200 wonderful big kids!


Our ambitions for our family and business are pretty straightforward. We want our family to be happy, healthy and fulfilled. We want to keep serving our community and keep growing. When it comes to what we’d love to see for New Zealand – it’s about helping to bridge the divide between town and country. We all need to recognise how important towns and cities are to keeping our countryside going, and vice versa.


My family – family is important and having two children aged 11 and 13, I hope we have instilled strong family moral values and a framework around honesty, integrity, perseverance, respect, taking responsibility for our actions and treating people how you would like to be treated.

My business – similar to family, it is important to have strong values which are consistent through the business and wider community. We want to be successful and known for the good things we do amongst our staff and our community.

My local community – it is vital to support and be actively involved in the local community in all aspects. We do our part by trying to meet the needs of people in the community through projects and sponsorship and connecting to a wide range of people and organisations.

New Zealand – to do our part for the long term sustainability by reducing our carbon footprint - as my kids reinforce REDUCE, REUSE, AND RECYCLE!

MICHELLE GRUNDYOwner-Operator Four Square Maniototo


Back in 2011, I was an accountant by trade, based in Auckland with a real hankering to do something different and own my own business; putting everything I had learned into practice. My husband and I jumped into a car and toured the South Island looking for a store in a place that really spoke to us. Four Square stores don’t come up that often, as they are highly desirable – especially in such a wonderful place like Ranfurly.


We are definitely at home in the Maniototo. This is us. We absolutely love it and can’t imagine being anywhere else. We are an essential hub in the community and we draw everyone in, every day. In 2015, we opened a café which has now become a real meeting place, where we get to see our neighbours in person over a good cup of coffee.

T O BE MORE THAN A SHOP OR A PL ACE T O ACQUIRE NECES SITIES, W E WAN T T O MAKE A

POSITIVE IMPAC T ON OUR COMMUNIT Y.

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KEY PLATFORMS WHERE WE WANT TO BE IN 2023

THE WELLBEING AND SAFETY OF OUR CUSTOMERS AND COLLEAGUES IS PARAMOUNT

• Zero harm in the workplace

• All employees supported by wellness development

• Wellness and safety policies cover all store operations on behalf of customers, including care for special and aged needs

COMMITTED TO FAIRNESS AND DIVERSITY

• Fair and equitable pay for all roles

• Diverse balanced workforce without bias

• Employment opportunities for disabled New Zealanders at stores and support centres

DEVELOP CAREER PATHS FOR OUR PEOPLE

• Largest ‘first time job’ employer in New Zealand

• Prefer internal placements where possible

• Every employee has a development plan

BE A GREAT PLACE TO WORK • Engagement in top quartile, or staff turnover measures below 20% at support centres

FOODSTUFFS’ FIVE YEAR COMMITMENT TO OUR PEOPLE

OUR PEOPLELOOKINGTO 2023


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Goodbye single-use plastic

checkout bagsfrom 1 January, 2019

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+ REMOVING SINGLE-USE PLASTIC BAGS AT THE CHECKOUT

+ GIVING AWAY MILLIONS OF REUSABLE BAGS+ REMOVING PLASTIC COTTON BUDS+ REMOVED PRODUCTS CONTAINING MICROBEADS+ 100% RECYCLABLE MEAT TRAYS+ BAGS NOT CAMPAIGN+ INSTALLING EV CHARGING STATIONS AT STORES+ ON AVERAGE 85% OF STORE WASTE DIVERTED FROM LANDFILL+ REDUCING GREENHOUSE GAS EMISSIONS BY 50% IN NEW STORES= A SMALLER ENVIRONMENTAL FOOTPRINT

It’s up to us right now to choose how we leave this place for future generations. So, we’re constantly looking for ways to make our business and stores more environmentally friendly and sustainable. And, we make the biggest difference when we work with our team, customers and suppliers to source ethically, reduce energy use and waste and protect New Zealand’s unique environment wherever we can.


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WE’RE WORKING WITH OUR CUSTOMERS TO REDUCE OUR PLASTIC FOOTPRINT AND LOOKING FOR ECO-FRIENDLY WAYS TO MINIMISE, AND WHEREVER POSSIBLE, ELIMINATE PLASTIC WASTE IN OUR SUPPLY CHAIN AND STORES, INCLUDING PRODUCE AND BULK FOOD DEPARTMENTS.

SAY BAGS NOTNew World’s Bags Not campaign encouraged Kiwis to kick the single use plastic bag habit by making a few simple changes – like remembering to pack reusables when we head out shopping. You’ve probably seen Bags Not around…

WE’RE PHASING OUT SINGLE-USE PL ASTIC BAGS AT CHECKOUT INALL OUR BR ANDS:NEW WORLD, PAK’nSAVE AND FOUR SQUARE SUPERMARKETS WILL BE PHASING OUT SINGLE-USE PL ASTIC BAGS AT CHECKOUT BY THE END OF 2018

Here’s how:

• Asking Kiwis via our BagVote campaign to tell us what they wanted

• Giving away more than two million long-life reusable bags to our New World customers

• Working with partners like Sea Cleaners

• North Island New World’s 5c rebate for each reusable bag

• Encouraging consumers to commit to going plastic free

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PACK AGING DECL AR ATIONWe’ve pledged to focus even more on reducing the impact of plastic packaging in our environment by signing up to the New Zealand Plastic Packaging Declaration. This means we’ll be working to support the development of a circular economy for plastic, and working with industry partners to develop domestic markets for recovered plastics.

This is something we already know lots about. We were the first retailer in New Zealand to introduce kerbside recyclable food trays containing 50% recycled content. This provides our customers with the opportunity to divert up to 120 million butchery trays from landfill every year.

Trays collected at the kerbside are recycled in New Zealand by innovative companies. This great domestic circular economy sees Foodstuffs’ rPET butchery trays reprocessed into packaging used by our private label brands and produce suppliers, which then appear back in Foodstuffs’ stores.

As part of our commitment to the Plastic Packaging declaration, 100% of our retail and private label packaging will be either reusable, recyclable, or compostable by 2025. We will encourage other companies, including our suppliers, to support the Declaration by making similar commitments.

WE WERE THE FIRST RETAILER IN NEW ZEALAND TO INTRODUCE KERBSIDE RECYCLABLE FOOD TRAYS CONTAINING 50% RECYCLED CONTENT. THIS DIVERTS UP TO 80 MILLION FOOD TRAYS FROM LANDFILL EVERY YEAR.

FOOD IN THE NUDE

The New World South Island team is having fun with reducing plastic packaging in their produce departments.

In January 2017, New World Bishopdale owner Nigel Bond and Fresh Food Manager Gary May installed innovative new refrigeration shelving which displays fresh fruit and vegetables ‘au naturel’. This initiative was nicknamed ‘Food in the Nude’.Customer feedback to ‘Food in the Nude’ has been overwhelmingly positive, and other owners are now following Bishopdale’s lead.

“We were really keen to go back to a time where you can smell the fresh citrus and spring onions when you walk into the market – and that’s what this new programme enables us to deliver,” says Nigel.

Nude food keeps everything fresher, so there’s less waste. An electronically controlled system mists produce with water – so it keeps its fresh colour and texture longer, as well as retaining its nutritional value. The misting water is treated by reverse osmosis to remove 99% of bacteria and chlorine.

“A change like this means we have to look at the whole system. We’re working closely with our suppliers to look at how we can reduce packaging throughout the supply chain and in areas other than produce. The knock-on effects for our stores, our customers and the environment will be really positive as we all get to grips with a new way of working and shopping.”


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WASTE MINIMISATION AND RECYCLINGOur Waste Minimisation Programme encourages our stores to focus on reducing, reusing and recycling waste with landfill a last resort.

Working with our service provider EnviroNZ, stores on the programme on average achieve 85% diversion from landfill.

The programme is a great success with 130 stores and distribution centres having transitioned across to the programme by mid-2018. On average, stores have improved recycling from a respectable 65% to an impressive 85%, and many stores now regularly reach rates of over 90%.

Under the programme, stores separate out up to ten different waste streams including:

• Cardboard

• Plastic wrap

• Paper

• Co-mingle recyclables (cans, plastics and glass)

• Protein (meat and fish waste)

• Bakery and produce

A snapshot of the total waste generated by stores in August 2018 is shown below, with only 15% destined for landfill:

AUGUST 2018 COMPOSITION

SUSTAINABLE SOURCINGFAIR TRADE AND FREE RANGEPAK’nSAVE and New World stores sell an ever-increasing range of both Fair Trade and free-range products including coffee, tea, chocolate and bananas.

ANIMAL WELFARELook out for the SPCA Blue Tick® on products in our stores, an independent accreditation focused on animal welfare in New Zealand.

SUSTAINABLY CAUGHT TUNA All Pams and Value tuna continues to be 100% FAD free, drastically reducing any by-catch. There is also a Pole and Line caught option available for customers.

PAPERAll Pams and Value paper products are sustainably sourced and certified FSC (Forestry Stewardship Council).

REFRIGER ATIONAll new store construction and major refurbishments over the last four years have had natural refrigeration systems installed. These new systems use CO2 rather than synthetic gases, reducing refrigeration related Greenhouse Gas emissions by 99%!

ENERGY EFFICIENT STORESEnergy use can make up 70% of a store’s carbon emissions, so improving efficiency in store is fundamental to Foodstuffs.Our stores continue to track down in terms of energy consumption per m2 because of improved design and more efficient components such as lids and doors on freezers, LED lighting and heat recovery on refrigeration. Many stores now have live energy monitoring and reporting, helping maintain good practice and identify opportunities for further savings.

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FOODSTUFFS NEW ZEALAND WINS 2018 EVWORLD FLEET CHAMPION AWARD.

ELEC TRIC VEHICLES AND CHARGING STATIONSThere are over 8,000 electric vehicles registered in New Zealand, with numbers doubling year on year – and Foodstuffs is part of this amazing growth. Our fleet of 28 New World, PAK’nSAVE, and Four Square electric delivery vans is one of the country’s largest company fleets of fully-electric cars. We use them to deliver orders to customers and pick up or drop off products for our stores.

By the end of 2018 we will have rolled out 50 Electric Vehicle Fast Chargers at New World, PAK’nSAVE and Four Square stores up and down the country. This means that drivers can recharge quickly near where they live, work and shop, and while on extended road trips. The new fast chargers are co-funded by the Government’s Low Emission Vehicles Contestable Fund, administered by the Energy Efficiency and Conservation Authority (EECA) and installed by ChargeNet.

Sigurd Magnusson – EV Foodstuffs Project Manager (right) Dean Sheed – Audi NZ, General Manager (left) Mike Sammons – Foodstuffs Sustainability Manager (middle)


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PARKING THE PL ASTIC BEADS AND COT TON BUDSIn January 2017, the New Zealand Government proposed a ban on microbeads. Great news. The catch? It wouldn’t take effect for 18 months. Microbeads are tiny plastic ‘scrubbing’ particles in skincare and other products. Washed down drains, they enter our marine environment and our foodchain. We decided to lead the way and ban microbeads ahead of deadline – from July 2017. And so, ‘Project Opo’ – named after our most famous marine mammal – was born.

First we took microbead products off the shelves. Rather than let people throw or wash away their unused skincare, we wanted to ‘close the loop’ – with a Microbead Amnesty campaign. This let customers swap a microbead product for a free, natural Essano cleanser. Essano also extracted the ‘rescued’ microbeads, which we sent to Replas in Australia, to transform into a whale-themed park bench, just in time for World Oceans Day.

Mel Sprott and Glen Steele, owners of New World Kaikoura on the seat donated to Whale Watch Kaikoura, 2018

THIS BAN CONTRIBUTES TO GLOBAL EFFORTS TO REDUCE THE AMOUNT OF PL ASTIC ENDING UP IN OUR OCE ANS

Hon Eugenie SageAssociate Minister for the Environment

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OUR PLANETLOOKINGTO 2023

FOODSTUFFS’ FIVE YEAR COMMITMENT TO OUR PLANET


SUSTAINABLE AND ETHICAL SOURCING ALWAYS

• Sourcing policies and approach publicly available

• Product provenance and working practices publicly available

LEAD THE WAY AND INFLUENCE THROUGH THE SUPPLIER COMMUNITY

• Review of key suppliers to include sustainability plans and visibility of supplier programmes to reduce wasteful packaging

CLIMATE FRIENDLY • Reduce energy use and choose renewable whenever possible

• Light vehicle fleet shifting to electric or hybrid where feasible

• 80 EV charging stations in place by the end of 2018, before expanding further, based on demand

• New supermarkets will be 20% more energy efficient per m2 than in 2013

• New supermarkets will harness new technologies to halve their carbon footprint (indexed to 2013)

MINIMISE WASTE & PACKAGING • All supermarkets will achieve 90% landfill diversion rate

• All in-store and private label packaging will be reusable, recyclable or compositable

MAKE A POSITIVE CONTRIBUTION TO IMPROVING NEW ZEALAND’S ENVIRONMENT

• Continue to actively contribute to environmental clean-up and restoration initiatives

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O U R C O M M U N I T Y

OUR COMMUNITYTOGETHER

WE’RE BETTERGiving back to our New Zealand communities is part of our DNA and at the heart of where we live. We commit time and money to local

charities, support great healthcare causes like The Starship Foundation, and educate Kiwi kids about healthy eating through Food for

Thought. This is because we believe good food and good health is not a privilege, but a right.

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FOODSTUFFS TO THE (FOOD) RESCUE!Foodstuffs stores throughout New Zealand set aside safe edible food we couldn’t otherwise sell, as well as other donations, and give it to organisations working to redistribute it to Kiwis in need. Partnering with food rescue organisations also lets us ‘close the loop’ and reduce the food waste we send to landfill.

MEALS PROVIDED ANNUALLY TO THOSE WHO NEED THEM THE MOST

5.6 MILLIONTHE EQUIVALENT OF


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IT IS E VIDENT THE TRUST IS MAKING A DIFFERENCE T O A LO T OF COMMUNITIES AND WE ARE RE ALLY PROUD OF OUR MEMBERS, STAFF AND FRIENDS WHO HAVE CONTRIBU TED FUNDS.

Steve Anderson, CEO Foodstuffs South Island.

The Trust is another way for Foodstuffs South Island to support its local communities, be it through supporting schools, clubs, groups or individuals. In the last financial year, the Trust supported communities to the value of $444,000, bringing the total since it started to $4,525,000 since its inception.

Recently this has included the purchase of educational books and toys for schools and kindergartens, furniture or whiteware in community or sports halls, playground equipment, defibrillators and a ventilator, sports uniforms along with supporting numerous teams and clubs.

Through educational grants the Foodstuffs Community Trust has enabled many students to achieve their dreams of becoming engineers, doctors, nurses, biochemists, graphic designers, lawyers and accountants.

In addition to the finds donated through the trust our supermarkets donated an additional $1.3 million worth of goods to community groups last financial year alone.

A MILLION DOLLAR DIFFERENCE

$ GIVEN TO GOOD CAUSES

Over 20 years, Foodstuffs South Island Community Trust has given more than $4.5 million to local services, schools, community groups and the people who keep us safe.

$1M500K0 $1.5M

2016

$441,0002017

$542,0002018

WE’RE STILLGOING STRONG

JUST A FEW OF THE INITIATIVES THE TRUST HAS SUPPORTED IN THE LAST YEAR

G I V I N G E V E R Y O N E A C H A N C E T O S H I N EFoodstuffs works with a range of social enterprises including Abilities (Auckland), Earthlink (Wellington) and Kilmarnock Enterprises in Wigram, Christchurch. Kilmarnock is a state of the art social enterprise operation employing 85 staff with learning difficulties. They provide training, qualifications, support and links into new employment opportunities in Christchurch. Kilmarnock provides the following services to Foodstuffs – collecting, sorting and bailing consumer soft plastics for Christchurch stores and weighing and packaging Pams products (for Murdoch’s – one of our suppliers).


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$1.5M

E AT M Y L U N C H P A R T N E R S H I P“As a business we want to supportentrepreneurial New Zealand businesses to be the best they can be. Our partnership with Eat My Lunch, as an impact investor, is an opportunity for us to help another local company grow and succeed, as well as giving New Zealand children a better chance to get more out of life. Our 26% share of the Eat My Lunch business gives them scale to develop and deliver to more children.

Eat My Lunch has a clearly defined and ambitious plan for social impact, and the opportunity for Eat My Lunch to help us deliver new products for our customers. We are very excited aboutseeing how our impact investment helps this entrepreneurial social enterprise really fly.”

Chris Quin, CEO Foodstuffs North Island

Since 2007, we have supported this free nutritional education programme delivered in partnership by the Food for Thought Education Trust and the Heart Foundation. It teaches Year 5 and 6 students how to make healthy food choices, including how to plan and budget for meals. It’s delivered in classrooms by qualified nutritionists – using enquiry learning sessions to make it fun, real and memorable. It is supported by New World, PAK’nSAVE and Four Square. Resources are available in English, Te Reo and Samoan. Food for Thought is free for all participants.

1,753SCHOOLS

154,999STUDENTS

5,922CLASSES

9,073PARENTS

P R I VAT E L A B E LR E F O R M U L AT I O N1,157 PAMS AND VALUE PRODUCTS HAVE BEEN REFORMULATED TO REDUCE SUGAR AND SODIUM

THE HE ALTH STAR R ATING IS NOW DISPL AY ED ON 9 4% OF PAMS AND VAL UE PRODUC T S, WITH 100% T O BE COMPLE TED BY MID 2019

* as of 1 September 2018


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R ATHER THAN TALK ABOUT LIT TLE GARDEN, WE THOUGHT WE’D LE T NE W ZE AL AND’S BUDDING GARDENERS TAKE IT FROM HERE.

LITTLE GARDENCREATING A BUZZ

We’ve seen the New World ‘Little’ promotion evolve from Little Shop and Little Kitchen to Little Garden. Little Garden rewarded customers with special seedling giveaways and galvanised shoppers to grow their own vegetables, fruit, flowers and herbs at home, and have fun doing it! Throughout the campaign, we distributed more than 16 million seedling pottles and engaged parents, schools, children and community groups around the country to share the positive experience of growing their own plants. Little Garden was also the most successful Little promotion ever, increasing New World’s market share and further developing our position as a sustainable brand.


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A LWAY S G R A Z E W H E N Y O U L I A I S EFoodstuffs is committed to promoting and encouraging responsible drinking behaviour. That’s why PAK’nSAVE, New World and Liquorland partners with Cheers NZ and social media influencer William Waiirua (with an audience of over 200,000 followers) to create and deliver ‘Always Graze When You Liaise’.

The campaign is designed to speak to a traditionally ‘problem’ drinking demographic; young people, aged 18-25 years, but also engaged a broader audience due to William’s wide-reaching appeal. The aim is to deliver the simple message of eating while you drink alcohol.

Dr Paul Quigley, Emergency Medical Specialist and Toxicologist from Wellington Hospital played a key role in the campaign in terms of helping give consumers better tips around their grazing techniques.

#AlwaysGrazeWhenYouLiaise

T H E S TA R S H I P F O U N D AT I O N

The site of our very first PAK’nSAVE is set to become a hub for local young people, for just $2.Foodstuffs North Island CEO Chris Quin, says, “we believe the future lies in supporting Kiwi youth, so we’ve granted a 50-year lease on the land and sold the building to the Kaitaia Youth Centre for the ‘SAVEyest’ possible deal of $2. Stickman is super proud!”

This will be a space for young people to meet, share their ideas for their future and make them happen. The project is spearheaded by local development consultant Andy Cuckney. “There’s so much potential up here – our youth just need some focus and direction. Having a place to call their own is critical. We’re fully embracing the social enterprise concept, where anything we do here to raise money from hard work, will be reinvested into the Centre and our projects. We’re off to a flying start thanks to Foodstuffs North Island. Their generous offer is amazing.”

The Commerce Street store holds a special place in our hearts. So we’re thrilled to be able to use it to thank Kaitaia for the incredible support it’s given us from the get-go.

S O L D ! F O R $ 2

FIV E S TA RPA RT NER

DELIV ER 800 FRUI T BASK E T S

E V ERY Y E A R

M A JOR SUPPORT EROF L E VEL 5 GENER A L

MEDICINE WA RD REF URBISHMEN T

F UNDED L IF E SAVING

NICU EQUIPMEN T

DON AT ED$1.3 MIL L ION

F UNDED NZ’S1S T FEEDING

CL INIC


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W H AT ’ S I N T H E B A G ?Each winter, New World stores support the annual Brown Paper Bag Appeal for the Christchurch City Mission. Last year, 145,000 specially made bags were distributed throughout the South Island. People filled these bags with food and dropped them off at New World stores to be delivered to local foodbanks.

“Any donations, practical or financial, are significant in enabling us to serve those in our community who are most in need. We’re always grateful for the Christchurch community’s ongoing support for the Mission – we simply could not do what we do without you,” says Matthew Mark, Christchurch City Missioner.

Tim Donaldson, General Manager Retail, Foodstuffs South Island, welcomes the appeal as another great way to give back.

“Our stores have a strong community focus simply because they’re owned by locals, staffed by locals and where possible, stocked by local suppliers. This appeal lets them put their community connections and logistical expertise to good use; by asking shoppers to make a donation, then sending those donations to where they’re needed most.”

BAGS DISTRIBUTED THROUGHOUT SOUTH ISLANDHELPING THECHRISTCHURCH CITY MISSION TO GIVE

30,000FOOD PARCELSTO PEOPLE IN NEED

145,000

Matthew Mark with Christchurch City Mission paper bags


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OUR COMMUNITIESLOOKINGTO 2023

FOODSTUFFS’ FIVE YEAR COMMITMENT TO OUR COMMUNITIES


WE INVEST BACK IN OUR COMMUNITIES

• More than $5 million p.a. invested in community initiatives around the country

EATING WELL IS NOT A PRIVILEGE

• Helping Eat My Lunch feed 25,000 kids lunch each day

• All supermarkets have a food rescue programme in place

WE SUPPORT, ENCOURAGE, AND EDUCATE HEALTHY LIVING

• All private label products display the health star rating

• Food for Thought reaches >50% of year 5 & 6 children each year, extending into households to educate and promote healthy choices

• Actively promoting alcohol and treat food moderation

TREAT SUPPLIERS WITH RESPECT AND FAIR PLAY

• Supplier Relationship Guidelines operating

• Top Nielsen Supplier Ratings each year

NEW ZEALAND IS OUR ONLY MARKET. WE’RE COMMITTED

• Demonstrating we’ve helped to grow ten early stage New Zealand businesses each year


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MESSAGE OF THANKS TO OUR TEAMFrom sausage sizzles to hot cross buns, and generous donations to community

organisations - you have made a difference! A big difference in fact, to the value of over $2,500,000 - all back into our local communities.

OUR STORES GIVE TO GROUPS & ORGANISATIONS LIKE THESEGIFT CARDS

CASH

MEAT PACKS

HAMPERS

MUFFINS

CUPCAKES

SAUSAGES

HATS

UNIFORMS

SIGNAGE

BREAD

ONIONS

BANANAS

DRINKS

DEFIBRILLATORS

MUESLI BARS

RUBBISH BAGS

SHOPPING BAGS

DRINK BOTTLES

CHOCOLATE

FOODBANK GIFTS

BOOKS

ICE BLOCKS

SACKS OF MUSSELS

FRUIT

COCONUTS

HOT CROSS BUNS

HANGI FOOD

HALF TIME ORANGES

SURFING

ST JOHNS

SCOUTS NZ

GIRL GUIDING NZ

STUDENT VOLUNTEER ARMY

MOVEMBER

SEA CLEANERS

STARSHIP FOUNDATION

BREAST CANCER FOUNDATION

PLAYCENTRES

PRIMARY SCHOOLS

SECONDARY SCHOOLS

RUGBY CLUBS

NETBALL TEAMS

BOWLING CLUBS

CROQUET

CYCLING

SAILING

TENNIS

GARDEN CLUBS

KINDERGARTENS

SKIING

RUGBY LEAGUE

WESTPAC RESCUE HELICOPTER

GOLF CLUBS

CHRISTMAS PARADES

HEART KIDS

VOLUNTEER FIRE BRIGADE

HOCKEY

GYMNASTICS

RONALD MCDONALD HOUSE

SPCA

QUIZ NIGHTS

LIONS

BADMINTON

MOTORCROSS

SQUASH

ROTARY

FUN RUNS

TOUCH RUGBY

WORLD MASTERS GAMES

NZ POLICE

PARALYMPICS

CANTEEN

FOSTERING

WOMEN’S REFUGE

CHILD CANCER

GOOD NEIGHBOUR

MINI OLYMPICS

KAIBOSH

PET DAYS

SHEEP DOG TRIALS

KIWI HARVEST

SALVATION ARMY

HOSPICE

AUTISM NEW ZEALAND

LYCEUM CLUB

WE HAVE A LOT TO BE PROUD OF

THANK YOU!

Documents

SOCIAL RESPONSIBILITY SNAPSHOT 2018 LOOKING AFTER OUR … · SNAPSHOT 2018. PROUDLY 100% NEW ZEALAND OWNED & OPERATED South Island Limited ... I’m originally from Dunedin but I