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Presented by Betty Hoge, Director Central Virginia SBDC Social Media Basics For Fluvanna Community Business Forum

Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

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Page 1: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Presented by Betty Hoge, Director

Central Virginia SBDC

Social Media Basics For

Fluvanna Community Business Forum

Page 2: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

GET FOUND ON GOOGLE SEARCH AND MAPS

Page 3: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

CONNECT WITH CUSTOMERS WHEN THEY SEARCH ON GOOGLE

Page 4: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

CONNECT WITH CUSTOMERS WHEN THEY SEARCH ON GOOGLE MAPS

Page 5: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

GOOGLE MY BUSINESS WORKS ACROSS DEVICES

Be found on desktops, laptops, tablets, and mobile phones.

Page 6: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

GET YOUR BUSINESS ON GOOGLE FOR FREE

Page 7: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

STEP 1: SEARCH FOR YOUR BUSINESS

www.gybo.com/business

Click “Find Out” t o see i f your business appears on Google Search and Maps.

Page 8: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

IS YOUR BUSINESS INFO COMPLETE?

Update your business info.

Verify your business info.

Add your business info.

Page 10: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

COMPLETE YOUR BUSINESS PROFILE

Click t o edit your business info.

Page 11: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

EDIT BUSINESS INFORMATION

Remember t o save changes.

Click pencil icons t o edit.

Page 12: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

MANAGE BUSINESS PHOTOS

Click t o manage photos.

Page 13: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

VERIFY YOUR BUSINESS

Page 14: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Sign in: www.google.com/business WHEN YOUR PIN ARRIVES

Sign in here.

Page 15: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

ENTER YOUR PIN

Click “Enter code.”

Page 16: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

COMPLETE VERIFICATION

Enter your PIN, then click “Submit.”

Page 17: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Online (aka Digital) Marketing

Page 18: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Marketing Mix

Page 19: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Online Media Presence

1.Website 2.Social Media 3.E-newsletter 4.Blogs

Source: Global Web Index: January, 2015

Page 20: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Websites • How you get found & connected today • Simple, yet effective • Make Contact Information Visible & Consistent • Design An Appealing, Easy-To-Use Interface • Use Defining & Searchable Keywords On The

Front & Backend • Keep Current By Regularly Updating Content • Ensure Your Website Is Mobile-Enabled • Monitor Website Analytics

Page 21: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Social Media

• Build/Strengthen your Brand • Increase conversations about your Brand • Build relationships (smaller reach, greater loyalty) • Establish your Expertise • Drive Conversions

• Increase Pass along rates • Increase subscriptions • Increase Downloads • Increase Leads • Increase Sales

• Drive Potential Customers to Your Website

Page 22: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Social Media Platforms

Page 23: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

Social Media Social Media Goals

Call to Action

Page 24: Social Media Basics - fluvannacounty.org · Social Media Basics . For . Fluvanna Community Business Forum . GET FOUND ON GOOGLE SEARCH AND MAPS . CONNECT WITH CUSTOMERS WHEN THEY

THANK YOU

Central Virginia Small Business Development Center www.cvsbdc.org (434) 295-8198