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503
Social Learning Environments:
Strategies for Finding a Provider
David Mallon, Bersin & Associates
November 10 - 13, 2009 San Jose, CA
Page 1Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved.
Social Learning EnvironmentsStrategies for Finding a Provider
David Mallon, Senior Analyst, Enterprise LearningBersin & Associates
November 2009
Presented at DevLearn’09
Copyright © 2009 Bersin & Associates. All rights reserved. Page 2
About UsWho We Are
• Bersin & Associates is an industry research and advisory services company dedicated to helping organizations implement enterprise learning and talent management strategies for business performance improvement.
Research Areas
• Enterprise Learning• Learning Technology• Informal Learning• Leadership Development• Performance Management• Career and Succession Management• Workforce Planning• Sourcing and Recruiting• Talent Management Systems• Talent Strategy
Offerings
• In-Depth Studies and Reports• Research Memberships• Advisory Consulting• Benchmarking• Workshops
November 10 - 13, 2009 San Jose, CA
Page 2Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 3
Bersin & AssociatesResearch Membership
Access to the largest collection of WhatWorks® research in learning and talent managementNetworking with hundreds of global, best practice organizationsDecision support models and tools for strategy and implementationEmail and phone consultation with expert industry analystsBenchmarking metrics by industry and company sizeAnnual IMPACT conferenceHundreds of case studies in all major industriesProfiles and analysis on hundreds of solution providers in systems, content, outsourcing and consultingStrategic consulting on all major talent and learning programs
For more information:http://www.bersin.com/membership
Or send an email: [email protected]
Copyright © 2009 Bersin & Associates. All rights reserved. Page 4
The Research
An in-depth survey sent to approximately 40,000 training, HR, and business leaders – which produced 798 organizations to profile. In depth interviews with both practitioner companies and providers of supporting technologies.After collecting data and comparing the various practice data points against the 10 Index measures, used a variety of statistical tools to understand which factors create which outcomes.
High Impact Learning Practices
The Operating Guide to the Modern Enterprise Learning Function
David Mallon, Sr. Analyst
June, 2009
November 10 - 13, 2009 San Jose, CA
Page 3Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 5
Learning Programs
Formal
Disciplines
Tools and Technology
Learning Architecture
Org
aniz
atio
n, G
over
nanc
e, a
nd M
anag
emen
t
Appr
oach
es
The OLD Way…
Copyright © 2009 Bersin & Associates. All rights reserved. Page 6
Social
Learning Programs
Formal
Disciplines
Tools and Technology
Culture
Learning Architecture
Org
aniz
atio
n, G
over
nanc
e, a
nd M
anag
emen
t
Audiences and Problems
Appr
oach
es
Bersin & Associates Enterprise Learning Framework®
1
2
3
4
5
On-Demand Embedded
Informal
20% 80%
November 10 - 13, 2009 San Jose, CA
Page 4Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 7
EmbeddedPerformance Support
FeedbackRotational Assignments
After Action ReviewsQuality Circles
Development Planning
SocialWikis, Blogs, Forums
Expert DirectoriesSocial Networks
Communities of PracticeConferences &Colloquium
Coaching & Mentoring
On-DemandE-Learning
SearchBooks, Articles
VideosPodcasts
Learning/Knowledge Portals
Disciplines
LearningPrograms
FormalInstructor Led Training
Virtual Classroom Games
SimulationsTesting & Evaluation
E-Learning
Tools & Technology
Culture
Learning Architecture
Org
aniz
atio
n, G
over
nanc
e, a
nd M
anag
emen
tAudiences &Problems
App
roac
hes
GeographiesJobs Business ProblemsRoles DemographicsProficienciesCompetencies
Management TechnicalProfessional Sales IT Skills
LeadershipDevelopment
CustomerService
Project and Process
CareerDevelopment
Compliance
Onboarding
ProductKnowledge
Systems
Virtual Classroom
Reporting andAnalytics
LMS, LCMSLearning Portals
Talent Mgt.Systems
Collaboration
EmployeeFeedback
Learning integratedWith Business Planning
ExecutiveSupport
KnowledgeSharing
Performance andTalent Management
Learning from Mistakes
Mentoring andKnowledge Sharing
CustomerListening
DevelopmentPlanning
InnovationPrograms
Performance Consulting
Instructional Designs
Information ArchitectureKnowledge
Management
Content Development
Program Management
Change ManagementCommunity Management
Measurement &EvaluationBusiness
Intelligence
Content Development
ContentManagement Mobile
Rich Media
SocialNetworking
PerformanceSupport
MeasurementSustems
Preferences
Search,Tagging
Assessment
CustomerEducation
ChannelTraining
Informal
Bersin & Associates Enterprise Learning Framework®
Copyright © 2009 Bersin & Associates. All rights reserved. Page 8
Informal Learning Approaches
InformalOn-Demand
•E-Learning•Search•Books, Articles•Videos•Podcasts•Learning/Knowledge Portals
Social•Wikis, Blogs, Forums•Expert Directories•Social Networks•Communities of Practice•Conferences &Colloquium•Coaching & Mentoring
Embedded•Performance Support•Feedback•Rotational Assignments•After Action Reviews•Quality Circles•Development Planning
November 10 - 13, 2009 San Jose, CA
Page 5Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 9
Social Learning Approaches
Expertise Matching Social Learning Environment
Blending Social into Formal Coaching & Mentoring
Tactical /Problem Solving
Strategic / Capacity Building
Environmental / Multiple Needs
Programmatic / Single Need
Communities of Practice
Communities of Practice
Copyright © 2009 Bersin & Associates. All rights reserved. Page 10
Expert
Novice
Time
Blending into Formal
Retention is Lost
Traditional Training
TrainingEvent
TrainingEvent
JobAidsJobAids
EPSSToolsEPSSTools
SelfAssessment
SelfAssessment
CareerCurriculum
CareerCurriculum
CoachingProgramsCoachingPrograms
Communitiesof Practice
Communitiesof Practice
November 10 - 13, 2009 San Jose, CA
Page 6Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 11
Social Learning Environments
Copyright © 2009 Bersin & Associates. All rights reserved. Page 12
Social Learning Platform Scenarios
November 10 - 13, 2009 San Jose, CA
Page 7Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 13
Who Provides Social Software?
Copyright © 2009 Bersin & Associates. All rights reserved. Page 14
4 C’s of Social Software
Conversations Content Connections Collaboration
Blogs
Forums
Micro-blogs / Life-streaming
Chat/IM
VOIP
Content Sharing
Content Management
Tagging / Rating
Social –Bookmarking
Syndication
User Profiles
Social Graphs
Friends/Contacts
People Matching
Wikis
Workspaces
Project / Process Support
Innovation / Idea Generation
Calendars & Events
November 10 - 13, 2009 San Jose, CA
Page 8Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 15
Social Learning Platform QuestionsFlexibility is Critical!
Social Software Uses• Turnkey Social Learning?• Support for Other Social Use Cases? Unexpected Cases?
User Experience• Embedded vs. Destination?• Overall Experience and Usability?
Implementation and Operations• Ownership and Governance?• IT and Support Requirements?• Community Mgmt and Moderation Tools and Requirements?• Customizations and Integrations?• Future Proofing?
Copyright © 2009 Bersin & Associates. All rights reserved. Page 16
Following Bersin & AssociatesRegular updates on research, findings, and news
Our Analyst Blogshttp://blogs.bersin.com(add analyst name to findindividual blogs)
Our LinkedIN Grouphttp://www.linkedin.com/e/gis/166968
Our Twitter Feedhttp://www.twitter.com/bersin