Learning About a #NewWayToEngage at Camp Commerce

#IBMAmplify

To learn more about IBM Commercesolutions, follow #NewWayToEngage and @IBMCommerce

#NewWayToEngage

“ Customer data is a commodity. Anyone can buy it. How you use it? That's the differentiator.” - Shep Hyken @Hyken

“ 76% of customers expect organizations to anticipate their needs.” - Stan Phelps @9INCHmarketing

“ Engagement is interaction with intention that goes beyond concern for the transaction.” - Chris Heuer @chrisheuer

“ If data affirms people, they embrace it. If data challenges people, they resist it.” - Tessa Horehled @tessa

“ We don't want our minds to be read but we want people to respond and almost read our minds.” - Tamara McCleary @TamaraMcCleary

“ Storytelling always triumphs, with or without technology.” - Joel Comm @joelcomm

“ Loyalty is emotional. It's a culmination of experiences.” - Mark Johnson @MJohnsonLoyalty