SOA & Information Agenda: for Government 2009 · Facilitates better decision-making with real-time business information. Enables collaboration between people, processes & information

© 2007 IBM Corporation



SOA & Information Agenda: for Government 2009

Sondhaya Sudhamasapa

Software IT Architect

IBM Software Group

IBM Thailland


Defining the capabilities for your SOA environment SOA Reference Architecture (Middleware View)

Business ServicesSupports enterprise business process and goals

through businesses functional service

Enterprise Service Bus

Interaction ServicesEnables collaboration

between people, processes & information

Process ServicesOrchestrate and automate

business processes

Information ServicesManages diverse data and

content in a unified mannerDevelopment

ServicesIntegrated

environment for design and creation of

solution assets Partner Services

Connect with trading partners

Business App ServicesBuild on a robust, scaleable,

and secure services environment

Access ServicesFacilitate interactions with existing information and

application assets

Management Services

Manage and secure

services, applications &

resources

Infrastructure ServicesOptimizes throughput, availability and utilization

App

s &

In

fo A

sset

s


Defining the capabilities for your SOA environment SOA Reference Architecture (Solution View)

Composite Service

Atomic Service

Registry

Data A

rchitecture and Business Intelligence

QoS

, Security, M

anagement, and

Monitoring Infrastructure

Service

Integration (Enterprise S

ervice Bus A

pproach)

consumers

business processesprocess choreography

servicesatomic and composite

service components

operational systems

Service C

onsumer

Service Provider

JService Portlet WSRP B2B Other

OOApplication

CustomApplication

PackagedApplication

Governance

Service M

odeling


SOA Service Model Big Picture Business Services Are Mapped to IT Services

ServicesAtomic and composite

Operational Systems(Applications & Data)

Service Components

Consumers

Business ProcessComposition; choreography; business state machines

Customer(Mainframe)

Billing(Unix)

GL(SAP)

Account Activation

Open Account

Address Verification

Determine Applicant Eligibility

Indirect exposure Indirect exposure Direct exposure Create from scratch Third-party reuse

Address Verification

J2C Message Flow SCA EJB

Sales Application Central Office

Sales Application Regional Office

Account Verification

Determine Eligibility

Create Account

Account Setup

AR Setup

AccountInquiry

AccountActivation

Indirect exposure


The SOA Reference Architecture in Action

App

s &

In

fo A

sset

s

Business Innovation & Optimization Services

Dev

elop

men

tSe

rvic

es

Interaction Services Process Services Information Services

Partner Services Business App Services Access Services

Integrated environment for design

and creation of solution

assets

Manage and secure services,

applications &

resources

Facilitates better decision-making with real-time business information

Enables collaboration between people,

processes & information

Orchestrate and automate business

processes

Manages diverse data in a unified

manner

Connect with trading partners

Build on a robust, scaleable, and secure services environment

Facilitates interactions with existing information and application assets

ESBFacilitates communication between services

IT S

ervi

ceM

anag

emen

t

Infrastructure ServicesOptimizes throughput,

availability and performance

EJBs

FederatedQuery

DBAccess

DBAccessSiebel

Adapter

CICSAccess

Business Dashboard

Open Account

Portal

Approved

Community Manager

IT Management Console

Model, Assemble Deploy Manage

© 2009 IBM Corporation6

SOA Infrastructure

Processes Services

Applications

SOA and Layers of Abstraction

Physical Infrastructure

Virtualized Infrastructure

Middleware

Information is the life blood of the SOA


Government IT landscape hinders the effective use of information

Agencies

Secured Core

Systems

Channels

Field Case Worker, Investigator, Operations Specialist

Kiosks

Govt Call Centers

Web

Govt Offices

DB App

DB

App

Core Systems

DW

DBCRM

App

Social Services

Judicial, Law Enforcement

DB

CRM

App

AppDB

DW

Core SystemsCRM ERP App

Military

Public Safety

CIF

Out Sourcing Partners

DB

CRM AppDB

App DW

DBCore

Systems

Data Systems

Core Systems

ERP

Constituent

Inconsistent View of ConstituentsUn-reconciled information

Information Locked in RepositoriesSiloed and Fragmented DataPaper intensive processes

No Consistent Insight into Performance

Infrastructure Constraints

DB App

DB

DB

AppCRM

ODS

Tax, Finance, Permitting

Business

Military personnel


Effective use of information is key to supporting Government trends

Government Imperatives

Offer innovative and informative citizen services

Increase the depth and scope of collaboration (e.g. with citizens & constituents; between business & IT).

Improve sense and response to economic, social,

technological changes or crisisRecognize and mitigate risks

Improve operational efficiency

Transform citizen services

Government Trends

Increase the use of performance

management and analytical technologies

Establish a foundation of trusted information across agencies

Gain insight and actionable intelligence

from trusted information

Information Implication

Information that achieves transparency and therefore more accountability leads to better Government.


Accelerate to the Next Level

Application Agenda

CustomerCustomerProfitabilityProfitability

FinancialFinancialRisk InsightRisk Insight

WorkforceWorkforceProductivityProductivity

Call CenterOperationsERP &

FinancialsHuman

Resource Management

The Information Agenda enables organizations to deliver trusted information to optimize business performance.


Desired StateFlexibility & SpeedDesired State

Flexibility & Speed

Current StateInformation Intensive

Projects

Current StateInformation Intensive

Projects

Information Based Enterprise

Information Based Enterprise

Transform information into a trusted asset … Transform information into a trusted asset …

Bridging the Gap Becoming an Information-Based Enterprise

Unlocking Business Value

Unlocking Business Value

RiskInsightRisk

Insight

PerfectInvoicingPerfect

Invoicing CitizenCentricity

CitizenCentricity

AgileGovernment

AgileGovernment

10


Information as a Strategic Asset

Maturity ofInformation Use

Information to Manage the

Business

Basic Information Interaction

BusinessValue

Data to Run the Business

Focus on DataAnd Reporting

Adaptive BusinessPerformance

Information as a Competitive DifferentiatorReal-time Single

View of the TruthInformation to

Enable InnovationInformation

in ContextFlexible

Information Architecture

Bridging the Gap Becoming an information based enterprise

11

The goal is to transform the organization and unlock the business value of information across data and content silos


Government Need an Information Agenda An approach for unlocking the value of information

StrategyCreating a vision to guide

decisions and address business objectives

Information Infrastructure

Identifying technology components and

capabilities to support enterprise requirements

Establishing a plan that delivers both short and

long-term returns on investment

Roadmap

Implementing policies to manage and control

definitions and use of information

Information Governance


Customer & ProductProfitability

Multi-channelMarketing

Workforce Optimization

Dynamic Supply Chain

Financial Risk Insight

Flexible Architecture

Business Optimization

IBM Information On Demand is a comprehensive set of Technologies to build an effective Information Infrastructure to unlock the value of information

BusinessValue

Better BusinessOutcomes

End-to-endCapabilities

Unlock

InformationAssets


The success of many Government initiatives depends on the timely access and leverage of trusted information

Develop and Deploy New Business Models– eGovernment initiatives – Shared Government services– Self-service (24X7) Government; Freedom of Information Act– eFiling, eCredentials, ePermits

Safety, Security and Defense– Emergency Response – Customs, Ports, Border and Immigration Management– Biometrics for Identity – Network Centric Operations Warfare

IT Infrastructure– Optimization/Modernization, Mobile Operations Capability– eForms, Records Management– Collaboration, Outsourcing– Human Accessibility & Capability

(e.g.,US Section 508 of Rehabilitation Act)Social Services Program Reformation

– Integrated Case Management– Workforce Readiness & Retention– Department of Justice, Law Enforcement, Litigation Support

Fraud Discovery, Risk Management– Privacy– Identity – Compliance, Auditing


Strategic CapabilitiesStrategic Capabilities

Web Site Contact Center Field OfficesWeb Site Contact Center Field OfficesWeb Site Contact Center Field Offices

Internal, External InformationInternal, External InformationInternal, External Information

Know citizenbetter, take ambiguity out

of picture, comprehensive view

Know citizenbetter, take ambiguity out

of picture, comprehensive view

Increase time with recipient,identify and address gaps,relationship development

Increase time with recipient,identify and address gaps,relationship development

Make it easy to keep government informed and updated

Make it easy to keep government informed and updated

Information Platform Solutions

Case Management Risk ManagementCase Management Risk ManagementCase Management Risk Management

Focus on Citizen

Focus on Citizen

One Stop Government

Services

One Stop Government

Services

IntegrateCitizen

Information

IntegrateCitizen

Information

Collaborateand

Partner

Collaborateand

PartnerIncreaseEfficiency

IncreaseEfficiencyFocus on

Citizen

Focus on Citizen

One Stop Government

Services

One Stop Government

Services

IntegrateCitizen

Information

IntegrateCitizen

InformationFocus on Citizen

Focus on Citizen

One Stop Government

Services

One Stop Government

Services

IntegrateCitizen

Information

IntegrateCitizen

Information

Collaborateand

Partner

Collaborateand

PartnerIncreaseEfficiency

IncreaseEfficiency

/ // / /

Lower unit cost of program,Service delivery

Lower unit cost of program,Service delivery

Leverage the collaborativepotential across government

and service providers

Leverage the collaborativepotential across government

and service providers

Single View of the Citizen

Business Challenges:• Reduce infrastructure inefficiencies

• Integration of citizen data sources

• Siloed, fragmented constituent data

• Need to respond to inquiries, requests for services in a timely manner and increase the citizen satisfaction.

• Provide a portal for citizens to access their own records

IOD Value Proposition for Single View of Citizen:

• Delivers complete accurate and trusted view of citizens across agencies regardless of channels creating organization efficiencies and meeting the needs of the citizen beneficiary, courts and justice outcomes, case mgrs through fast reliable services.

Proof Points:• Ministry of Education – Singapore


Transactional and Content Process Management

Information Integration, Warehousing and MDM

Business Intelligence and Performance Management

Info

rmat

ion

Ser

vice

s

Enterprise Data and Content Management

Establish and maintain an accurate, trusted view of information

Information On Demand Deploying Enterprise Functionality

People, Processes & Applications

Manage data and content over its lifetime

Use data and content as part of business processes

Plan, understand and optimize business

performance


Manages master information across individual applications

Becomes a central, application independentresourceSimplifies ongoing integrationtasks and new application developmentEnsure consistent master information across transactional and analyticalsystemsAddresses key issues such as data quality and consistency proactively rather than “after the fact” in the data warehouse

Historical / Analytical Systems

Existing Applications

Master Data

Master Data


Master Data

Master Data


Master Data

Master Data

Master DataManagement

System

NewApplications

Master Data Management


and more…

abc…DB2IBM

ContentManager Oraclexyz…

Heterogeneous Applications & Information

Insight

Information as a ServiceOptimize, Virtualize, Integrate, Accelerate

Data & Content

Business Context

InsightfulRelationships

Master Data, Entity Analytics, Decision Portals, Executive Dashboards,Industry Data Models

Extracted or Real-time

Standards-based

e.g., XQuery, JSR170, JDBC, Web Services...

Information as a Service Moving From a Project-Based to a Flexible Architecture (SOA)

Processes PeopleTools & Applications


IBM InfoSphere Information Server Information Infrastructure for Information as a Services

Business GlossaryDataStage

Parallel Processing

Rich Connectivity to Applications, Data, and Content

Enterprise Data Dictionary

Extract, Transform, and Load in Batch or Real-time

Information Services Director

Metadata Server / Metadata Workbench / FastTrack

Publish SOA services for informationintegration and access

Information AnalyzerData Source Profiling &

Problem Diagnosis

Manage and track consistent metadata across information integration tasks and automate generation of data flow logic

Federation ServerVirtualize access to

disparate information

CDC & ReplicationDeliver and replicate

changed data

QualityStage

Global Name RecognitionRecognize & ClassifyMulti-cultural names

Data Quality: Standardize,Correct & Match Data


IBM Information Server Architecture

AnalysisInterface

Web AdminInterface

DevelopmentInterface

UNIFIED USER INTERFACE

COMMON SERVICES

MetadataServices

SecurityServices

Logging &ReportingServices

UNIFIED METADATA

Design Operational

UNIFIED PARALLEL PROCESSING

Understand Cleanse Transform

COMMON CONNECTIVITY

UnifiedService

Deployment

Structured, Unstructured, Applications, Mainframe

Deliver


SOA provides business flexibility

IOD provides the information architecture for a SOA approach

Information On Demand and SOA Two sides of the same coin…


Government Need an Information Agenda An approach for unlocking the value of information

Documents

SOA & Information Agenda: for Government 2009 · Facilitates better decision-making with real-time business information. Enables collaboration between people, processes & information