So what’s new?

Working with more services

• Mental health trusts– All mental health trusts in England

• Social care– Residential care for older people

• PCT providers– GP collaborative and walk in centre– Hull City Partnership– Addiction services– Continence services

Working with clinicians

• Gastroenterology– BSG and NACC– London, Nottingham and Brighton

• Dermatology– BDA and Skincare Campaign– Lincoln

Working with educators

• University of Lincoln– Feedback from PO will be used in training

mental health professionals

Better professionals

HEIs use stories to train and

develop professionals

Feeling betterPeople sharing

stories feel better, and create social

solidarity

Empowered communities

NHS Nudge will help people lead

local service change

Better governanceStories are

directed to CQC, commissioners,

MPs etc

Better choicesStories used for

“choose and book”

Better servicesNHS providers

use stories make 1,000 changes

every year

Our goal100,000 stories

donated to Patient Opinion

each year

Academic evaluation

• Major evaluation of PO– Health services management centre at

University of Birmingham– Tavistock Institute, University of London– Funded by the Health Foundation

• You might be part of it!

Feedback in more places

• On NHS Choices

• On your own site– Data feeds– Widgets

• Maybe even service settings?

What if…?