SNET America, Inc. d/b/a AT&T Long Distance East The ... · The Interstate Product Reference and Pricing Guidebook ... Mbps Megabits per second ... Section 4 – Miscellaneous Services

Posted Interstate Product Reference and Pricing Guidebook

SNET America, Inc. d/b/a AT&T Long Distance East

The Interstate Product Reference and Pricing Guidebook

Original Page 1

Effective: March 1, 2008


of

SNET America, Inc.

d/b/a

AT&T Long Distance East

This Interstate Product Reference and Pricing Guidebook includes the rates, charges, terms and

conditions of service for the provision of interstate communications services by SNET America,

Inc. d/b/a AT&T Long Distance East, ("AT&T LD East" or "SAI" or "the Company") between

locations in the United States.

This Interstate Product Reference and Pricing Guidebook also contains the rates, terms and

conditions applicable to the provision of interstate operator services calls from telephones

available to the public or to transient users who are presubscribed to SNET America, Inc.




Original Page 2


OTHER CARRIERS

None

CONCURRING CARRIERS

None

CONNECTING CARRIERS

None

OTHER PARTICIPATING CARRIERS

None

BILLING AGENTS

Operator Assistance Network

Local Exchange Companies




Original Page 3


ABBREVIATIONS

ANI Automatic Number Identification (ANI)

AT&T AT&T Inc.

AT&T LD East AT&T Long Distance East

B8ZS the Bipolar with Tight Zero Substitution (B8ZS)

bps Bits per second

CLEC Certified or competitive local exchange carrier

DDS Digital Data Service

DNIS Dialed Number Identification Service

DS-0 Digital Signal Level 0

DS-1 Digital Signal Level 1

ES Errored Seconds

Kbps Kilobits per second

LATA Local Access and Transport Area. A geographic area established by the US

District Court for the District of Columbia in Civil Action No. 17-49, within

which a Local Exchange Company provides communications services.

LEC Local Exchange Company

MAC Minimum Annual Commitment




Original Page 4


ABBREVIATIONS, (CONT'D.)

MBLDP Municipal Bundle Long Distance Plan

Mbps Megabits per second

MMC Monthly Minimum Commitment

MTS Message Toll Service

NPAL Non-Coin Payphone Access Line

PVC Permanent Virtual Circuit

SES Severely Errored Seconds

WATS Wide Area Telephone Service




Original Page 5


EXPLANATION OF SYMBOLS

(C) To signify changed listing, rule, or condition, which may affect rates or charges.

(D) To signify discontinued material, including listing, rate, rule, or condition.

(I) To signify an increase.

/n/ To signify material relocated from or to another part of Guidebook schedule with no

change in text, rate, rule or condition.

(N) To signify new material including listing, rate, rule or condition.

(R) To signify a reduction.

(S) To signify reissued material.

(T) To signify change in wording of text but not change in rate, rule, or condition.




Original Page 6


TABLE OF CONTENTS

Section Pages

Section 1 Definitions 1 21-32

Section 2 Agreement for Use of AT&T Long Distance East Services

1. Undertaking of AT&T LD East 2 33

2. Changes to This Agreement 2 34

3. Limitation on Service 2 34

4. Assignment or Transfer 2 35

5. Your Access to Our Network 2 35

6. Location of Service 2 35

7. Use of Service 2 36

8. If You Cancel Service 2 36

9. If We Cancel Service 2 36

10. Restoration of Service 2 36

11. If You Cancel Your Service Application 2 37

12. Initial Contract Period 2 37

13. Bill Payment, Late Payment Charges and Other Fees 2 37-38

14. Disputed Bills 2 39

15. Deposits and Advance Payments 2 39

16. Credit Reports to Credit Agencies 2 39

17. Inspection, Testing and Adjustment 2 39

18. Interconnection 2 39

19. Our Liability 2 40

20. Your Liability 2 40

21. Dispute Resolution 2 41

22. Taxes and Local Charges 2 41

23. Obligations of the Aggregator 2 41

24. Universal Service Fund (USF) Charge 2 42

25. Cancellation of Term Plan 2 43

26. Revenue and Term Plan Commitments 2 44-53

27. Special Service Arrangements 2 53

28. Private Line Services 2 53




4th Revised Page 7

Effective: November 14, 2008

TABLE OF CONTENTS, (CONT'D.)

Section Pages

Section 3 Service Descriptions and Rates

3.1 General 3 54

3.2 Time of Day Rate Periods 3 55

3.3 Calculation of Distance 3 56-57

3.4 Call Timing 3 58

3.5 Calling Plans 3 59

3.5.1 MTS 3 60-61

3.5.2 AT&T Business Calling Plan 3 62-63

3.5.3 AT&T Worldwide and US CallingSM

3 64-66

3.5.4 AT&T Business Calling $5.95 3 67-68

3.5.5 Nationwide Calling Services aka JustCallSM

3 69-78

3.5.6 AT&T ONE RATE Online Basic 3 79-81

3.5.7 AT&T Business Calling $15 3 82-84

3.5.8 Value Saver 3 85-86

3.5.9 AT&T High Volume Calling Plan II 3 87-98

3.5.10 Unlimited Nationwide Calling Services aka Connections

Services

3 99-107

3.5.11 AT&T Business Unlimited Calling 3 108-113

3.5.12 AT&T Business Calling Value Plans 3 114-118

3.5.13 Signature Block of Time 3 119-122

3.5.14 AT&T Business Calling $5.95 1-Year 3 123-124

3.5.15 AT&T Business Calling $5.95 Advantage 3 125-126

3.5.16 AT&T Business Calling $15 Advantage 3 127-129

3.5.17 AT&T High Volume Calling III 3 130-139

3.5.18 JustCallSM Global 3 140-141

3.5.19 Platinum Plans 3 142-144

3.5.20 [Reserved for Future Use] 3 145-146 (M)

3.5.21 [Reserved for Future Use] 3 147 |

3.5.22 [Reserved for Future Use] 3 148 (M)

3.5.23 AT&T ONE RATE Nationwide 12 Cents Direct 3 149

3.5.24 AT&T High Volume Calling Re-Sign SDA 3 150-154

3.5.25 AT&T Business Long Distance Aggregation Preferred

Plan II

3 155-159

3.5.26 [Reserved for Future Use] 3 159.1-159.3 (M)

3.5.27 AT&T Unlimited Nationwide Calling One 3 159.4

3.5.28 AT&T Unlimited Nationwide Calling Advantage 1 3 159.5

3.5.29 AT&T Unlimited Nationwide Calling Advantage 2 3 159.6-159.10



3.5.32 AT&T ONE RATE Nationwide 5 Cents Advantage 3 159.15




1st Revised Page 8

Effective: June 1, 2008


Section Pages

Section 3 Service Descriptions and Rates, (Cont'd.)

3.5.33 AT&T Business Long Distance Aggregation Enhanced

SDA Plan

3 159.16-

159.20

3.6 Toll Free Services 3 160-202

3.6.1 800 Service 3 160-170

3.6.2 Alternative Toll Free Services 3 171-202

3.7 Calling Card 3 203

3.8 Non Coin Payphone Access Line (NPAL) Service 3 204

3.8.1 Rate Elements 3 204

3.9 Miscellaneous Interstate Service Information 3 205 (T)

3.9.1 Timing of Calls 3 205

3.9.2 The AT&T Upromise Program 3 206-207

3.10 Default Plan for Hierarchical Billing 3 208

3.10.1 Per Minute Usage Rates 3 208

Section 4 Miscellaneous Services

4.1 Directory Assistance with Optional Call Completion 4 209

4.2 Operator Services 4 210-213

4.3 Interstate Call Completion 4 214

4.4 Outbound Calling Party Number on Dedicated Access 4 215




Original Page 9



Section Pages

Section 5 - Promotions

5.1 Demonstration of Calls 5 216

5.2 Customer Satisfaction Guarantee 5 216

5.3 Promotions General 5 216

5.3.1 Toll Free Service Promotion 5 216

5.3.2 Consumer Long Distance Flat Rate $0.07 Plan Credit

Promotion

5 217

5.3.3 Value Plus 60 Promotion 5 218-219

5.3.4 Value Plus 200 Promotion 5 220

5.3.5 Value Plus 500 Promotion 5 221

5.3.6 Value Plus Flat Rate Promotion 5 222

5.3.7 Toll Free Service Promotion 5 223

5.3.8 BFRP Toll Sign-On-Bonus Rebate Promotion 5 224-225

5.3.9 AT&T Business Calling $15 Connections 1 Plus 1 Year

Term, Winback - $15 Credit for 6 Months Promotion(160)

5 226

5.3.10 Business Long Distance 50 Connections 1 Plus, Winback

1 Year Term - $50 Credit for 6 months Promotion (161)

5 227


Year Term - $100 Credit for 6 Months Promotion (162)

5 228

5.3.12 AT&T Business Calling $15 Connections 1 Plus, Winback

2 Year Term - $15 Credit for 9 Months Promotion (166)

5 229

5.3.13 Business Long Distance 50 Connections 1 Plus Winback 2

Year Term - $50 Credit for 9 Months Promotion (167)

5 230


2 Year Term - $100 Credit for 9 Months Promotion (168)

5 231

5.3.15 Business Domestic Saver Plus Promotion (189) 5 232

5.3.16 AT&T High Volume Calling DVA T-1 "New Customer

Credit" Promotion

5 233

5.3.17 AT&T Business Calling $15 FlexOptions 1 Plus 1 Year

Term, Winback - $15 Credit for 6 Months Promotion

5 234


Term, Winback - $15 Credit for 6 Months Promotion

5 235

5.3.19 AT&T Business Calling $15 FlexOptions 1 Plus, Winback

2 Year Term - $15 Credit for 9 Months Promotion

5 236




Original Page 10



Section Pages

Section 5 Promotions, (Cont'd.)

5.3 Promotions General, (Cont'd.) 5


Term - $15 Credit for 9 Months Promotion.

5 237

5.3.21 Dedicated Toll Free Service Non-Recurring Charge

Waiver

5 238

5.3.22 Business Domestic Value Saver 15 1 Year Term, Winback

$15 Credit for 6 Months (197)

5 239-240

5.3.23 Business Long Distance Value 50 1 Year Term, Winback

$50 Credit for 6 Months Promotion #198

5 241-242

5.3.24 Business Long Distance Value 1 Year Term, Winback


5 243-244

5.3.25 Business Domestic Value Saver 15 2 Year Term, Winback


5 245-246



5 247-248



5 249-250

5.3.28 Business Domestic Value Saver 15 1 Year Term - $15

Credit for 6 Months Promotion #200

5 251-252

5.3.29 Business Long Distance Value 50 1 Year Term - $50


5 253-254



5 255-256

5.3.31 Value Plus Flat Rate Promotion II 5 257

5.3.32 AT&T Business Calling $15 2 Year Term - $15 Credit for

9 Months Promotion #206

5 258



5 259



5 260

5.3.35 AT&T High Volume Calling Plan II Toll Sign-On-Bonus

Rebate Promotion

5 261-262

5.3.36 Online $25 Gift Card promotion 5 263

5.3.37 Business Long Distance Solutions 15 Connections 1

Winback Credit Promotion #240

5 264-265




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Section Pages





5 266-267



5 268-269



5 270-271



5 272-273



5 274-275

5.3.43 JustCallSM

60 Preferred Promotion 5 276

5.3.44 JustCallSM


5.3.45 JustCallSM


5.3.46 JustCallSM Block of Time $25 Gift Card Promotion #272 5 279

5.3.47 JustCallSM Block of Time $25 Gift Card Promotion #273 5 280

5.3.48 National Connections Plus Promotion #220 5 281

5.3.49 Business Unlimited Long Distance Plans Summer

Promotion #277

5 282-283

5.3.50 JustCallSM 7 Cents Preferred Promotion 5 284

5.3.51 The Sharper Image $25 Reward Card Online Promotion 5 285

5.3.52 Business Unlimited Reduced MRC Promotion #286 5 286-287

5.3.53 Private Line 2Fer Price Plan 5 288-289

5.3.54 Private Line DS3Fer Price Plan 5 290-291

5.3.55 Nation Connections "The Incredibles Collector's Phone"

Promotion

5 292

5.3.56 National Connections $25 Retail Gift Card Promotion 5 293

5.3.57 JustCallSM Three/30 Promotion (JustCallSM 7 Cents and

JustCallSM 9 Cents Standard)

5 294-295




Original Page 12



Section Pages



5.3.58 JustCallSM

Standard II Three/30 Promotion 5 296-297

5.3.59 JustCallSM

Standard 12 Month MRC Waiver 5 298

5.3.60 Switched Toll Free No Risk Promotion #292 5 299



5.3.63 Domestic Saver Solutions 3 MMC Credit Winback

Promotion #298

5 304

5.3.64 Business Unlimited Long Distance Plans Spring into

Action Promotion #299

5 305-306

5.3.65 JustCallSM

Standard Promotion #296 5 307

5.3.66 National ConnectionsSM

"Fantastic 4" Promotion 5 308

5.3.67 Business Unlimited Prime Long Distance Winback

Promotion #309

5 309-310

5.3.68 Business Unlimited Prime Saver Promotion #308 5 311

5.3.69 Connections for Business Gift Card Coupon Promotion

#315

5 312

5.3.70 Business Unlimited Winback Promotion 5 313

5.3.71 AT&T Business Calling $15 Prime Access Line Winback

Promotion #322.

5 314-315

5.3.72 AT&T High Volume Calling Plans II Global Investment

Promotion #310

5 316-317

5.3.73 JustCallSM Three/30 Promotion #305 (JustCallSM 7

Cents and JustCallSM 9 Cents Standard)

5 318-319

5.3.74 JustCallSM Standard Three/30 Promotion #306 5 320-321

5.3.75 Business Unlimited Prime Win/Winback Gift Card

Coupon Promotion #324

5 322

5.3.76 Business Unlimited Prime Best Rates Winback Promotion

#325

5 323-325

5.3.77 Business Unlimited Prime Saver MRC Promotion #328 5 326-327

5.3.78 Business Unlimited Prime Winback Reduced MRC

Promotion #329

5 328-330

5.3.79 Family Connections Promotion #321 5 331

5.3.80 National Connections Plus Promotion #311 5 332

5.3.81 JustCallSM 60 Preferred Winback Promotion #327 5 333




Original Page 13



Section Pages



5.3.82 "Imagine The Possibilities" Promotion 5 334

5.3.83 Connections for Business Gift Card Promotion #335 5 335

5.3.84 Switched Toll Free No Risk Promotion #336 5 336

5.3.85 JustCallSM

Plus 100 Promotion #333 5 337

5.3.86 Competitive Offer Promotion #334 5 338

5.3.87 JustCallSM

Plus Promotion #337 5 339-340

5.3.88 Business Unlimited Long Distance Plan 1st Line Reduced

MRC Promotion #338

5 341

5.3.89 1-4 Line Winback Refuser Gift Check Offer Easy

Promotion

5 342-343

5.3.90 5-20 Line Winback Refuser Gift Check Offer Easy

Promotion #350

5 344-345

5.3.91 AT&T High Volume Calling Plan III Reduced Rate

Promotion #341

5 346

5.3.92 Business Domestic Saver 1-Year Access Line Winback

Promotion #340

5 347

5.3.93 AT&T High Volume Calling Plan III Wireless Bundle

#343

5 348-349

5.3.94 Block of Time (BOT) Wireless Bundle Promotion #344 5 350-351

5.3.95 AT&T High Volume Calling Plan II Wireless Bundle

Promotion #345

5 352-353

5.3.96 Business Unlimited Long Distance Plans First Line

Promotion #346

5 354-355

5.3.97 Business Unlimited Long Distance Plans Access Line

Winback Promotion #347

5 356-358

5.3.98 Business Unlimited Long Distance Plans Sooner Saver

Internet & Voice Promotion #348

5 359-361

5.3.99 Signature Block of Time Reduced MRC Winback

Promotion #349

5 362-363

5.3.100 Connections for Business Fuel Refuser Gift Card

Promotion #355

5 364-365

5.3.101 Business Unlimited Long Distance Plans Local Service


5 366-368

5.3.102 Business Unlimited Long Distance Plans Back-Down

Local Service Winback Promotion #354

5 369-371




1st Revised Page 14

Effective: May 1, 2008


Section Pages



5.3.103 AT&T Nationwide Calling 60 PreferredSM

Promotion

#356

5 372

5.3.104 AT&T Business Calling $15 Prime Access Line Winback

Promotion #357

5 373

5.3.105 Cingular Reward That's Right For You Promotion #358 5 374-376

5.3.106 Customer Migration Gift Card Promotion #360 5 377

5.3.107 AT&T Unlimited Nationwide CallingSM

Promotion #361 5 378-379

5.3.108 Affiliated Customer Winback Promotion #363 5 380-381

5.3.109 Switched Toll Free - No Risk Promotions #368 5 382

5.3.110 Business Unlimited Long Distance Plans 1Q07 Winback

Promotion #367

5 383-385

5.3.111 Competitive Offer #2 Promotion #369 5 386

5.3.112 Long Distance Welcome Reward Card Promotion #373 5 387

5.3.113 AT&T One Rate

Nationwide 10 Cents Promotion #376 5 388

5.3.114 East Turbo Reward Card Promotion 5 389-390

5.3.115 Local, Long Distance (BOT) and Mobility Bundle

Promotion # 381

5 391-392

5.3.116 Local, Long Distance (HVCIII) and Mobility Bundle

Promotion #382

5 393-394

5.3.117 Local, Long Distance (HVCII) and Mobility Bundle

Promtoin #383

5 395-396

5.3.118 Swtiched Toll Free No Risk Promotion #384 5 397

5.3.119 AT&T High Volume Calling Plan II Loyalty Signing

Bonus #395

5 398-399

5.3.120 AT&T High Volume Calling Plan III Loyalty Signing

Bonus #395

5 400-401

5.3.121 Signature Block of Time Customer Loyalty Signing Bonus

Reward #392

5 402-403

5.3.122 AT&T Unlimited Nationwide CallingSM II Promotion

#398

5 404-405

5.3.123 AT&T Unlimited Nationwide Calling SM III Promotion

#399

5 406-407

5.3.124 AT&T Unlimited Nationwide Calling Promotion #400 5 408-409

5.3.125 AT&T Business Calling $15 Advantage Winback

Promotion # 401

5 410-412

5.3.126 AT&T Business Calling $15 Advantage Access Line


5 412.1-412.2

5.3.127 AT&T Business Calling $15 Advantage Winback Signing

Bonus Promotion #414

5 412.3

5.3.128 AT&T LD East Business Unlimited Winback Signing

Bonus Promotion #416

5 412.4-412.5

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Original Page 15.0.1

Effective: April 13, 2009


Section Pages



5.3.151 AT&T Business Unlimited Calling $11 First Line MRC

Promotion #434

5 412.44-412.45

5.3.152 AT&T New Customer SDA Credit Promotion 5 412.46

5.3.152 AT&T High Volume Calling Plan II SDA Credit

Promotion

5 412.47

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13th Revised Page 15

Effective: February 21, 2009


Section Pages



5.3.128 AT&T LD East Business Unlimited Winback Signing

Bonus Promotion

5 412.4

5.3.129 AT&T LD East Business Block of Time Winback Signing

Bonus Promotion

5 412.5

5.3.130 AT&T Business Block of Time Reduced MRC Winback

Promotion

5 412.6-412.7

5.3.131 Switched Toll Free 2 Month MRC Waiver Risk

Promotion

5 412.8

5.3.132 AT&T Long Distance East Take a Coffee Break with US

Reward Card Promotion #417

5 412.9

5.3.133 AT&T $50 Closer Coupon All Distance Promotion 5 412.10

5.3.134 Complete Access Promotion #418 5 412.11-412.14

5.3.135 Business Unlimited Calling 1st Line Reduced MRC

Promotion

5 412.15

5.3.136 Business Unlimited Calling Winback Promotion 5 412.16

5.3.137 AT&T Business Long Distance East Bundle Reward

Promotion #422

5 412.17-412.18

5.3.138 Business Unlimited Calling Turbo Promotion 5 412.19-412.20

5.3.139 AT&T Long Distance Bundle Bonus Reward Card

Promotion

5 412.21-412.22

5.3.140 AT&T Business Long Distance and Mobility Bundle

Reward Card #423

5 412.23-412.24

5.3.141 AT&T Unlimited Nationwide Calling Plans Winback

Promotion #426

5 412.25

5.3.142 AT&T Business Long Distance East Access Bundle II

Reward Promotion

5 412.26-412.27

5.3.143 AT&T Business Long Distance East Access Bundle III

Reward Promotion

5 412.28-412.29

5.3.144 AT&T Long Distance Bundle Bonus Reward Card

Promotion #424-A

5 412.30-412.31

5.3.145 AT&T Business Unlimited Calling Integrated Offer

Promotion #428

5 412.32-412.33

5.3.146 AT&T Business Unlimited Calling Retention Integrated

Offer Promotion #429

5 412.34-412.35

5.3.147 AT&T Business Calling $15 Advantage Winback

Promotion #432

5 412.36-412.37

5.3.148 Switched Toll Free 3 Month MRC Waiver Risk

Promotion #433

5 412.38

5.3.149 Business Unlimited Calling $10 MRC Promotion 5 412.39

5.3.150 AT&T Complete Access Promotion #421A 5 412.40-412.43

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Original Page 15.0.1

Effective: April 13, 2009


Section Pages



5.3.151 AT&T Business Unlimited Calling $11 First Line MRC

Promotion #434

5 412.44-412.45

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Original Page 15.1

Effective: June 9, 2008


Section 6 Grandfathered Services

6.1 Grandfathered Calling Plans 6 413

6.1.1 Select States 6 413

6.1.2 Select Rates 6 414-415

6.1.3 Select Term Plan 6 416-419

6.1.4 Distance Plus 6 420-421

6.1.5 Business Simple Solutions 6 422-423

6.1.6 Residence Simple Solutions 6 424-425

6.1.7 County Calling Plan 6 426

6.1.8 Classic Solutions 6 427-430

6.1.9 Business Plus 6 431-432

6.1.10 United Rate Plan 6 433

6.1.11 Business Simple Solutions Plan 6 434-435

6.1.12 Long Distance Plan 6 436-437

6.1.13 Municipal Bundle Long Distance Plan 6 438-439

6.1.14 Simple Solutions II 6 440-441

6.1.15 Simple Solutions Block of Time 100 6 442-444

6.1.16 Consumer Long Distance Winback II 6 445-446

6.1.17 250 Block of Time Gold 6 447-448


6.1.19 Business Flat Rate Plan 6 451-456

6.1.20 200 Block of Time 6 457-458


6.1.22 60 Block of Time 6 462-463

6.1.23 Consumer Long Distance Winback 6 464-465

6.1.24 100 Block of Time 6 466-467


6.1.26 150 Block of Time 6 471-472

6.1.27 Consumer California Saver 6 473-474

6.1.28 Consumer JustCallSM

Plus II 6 475

Material that appears on this Page originally appeared on Page 15.

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Original Page 16



Section Pages

Section 6 Grandfathered Services, (Cont'd.)

6.1. Grandfathered Calling Plans, (Cont'd.)

6.1.29 Business Total Solutions Plan 6 476-477

6.1.30 Business Domestic Saver Deluxe Plan 6 478-479

6.1.31 AT&T Business Calling $15 Deluxe Plan 6 480-482

6.1.32 AT&T Business Calling $15 Plus 1 Year 6 483-484

6.1.33 Business Long Distance 50 Plus 1 Year 6 485-486


6.1.35 AT&T Business Calling $15 Plus 2 Year 6 489-490



6.1.38 AT&T Business Calling $15 Connections 1 Plus Service 1

Year

6 495-497

6.1.39 Business Long Distance 50 Connections 1 Plus Service 1

Year

6 498-500


Year

6 501-504

6.1.41 AT&T Business Calling $15 Connections 1 Plus Service 2

Year

6 505-507


Year

6 508-510


Year

6 511-514

6.1.44 AT&T Business Calling $15 Connections 2 Plus Service,

1 Year

6 515-518


Year

6 519-522


Year

6 523-526

6.1.47 AT&T Business Calling $15 Connections 2 Plus Service,

2 Year

6 527-530




Original Page 17



Section Pages


6.1 Grandfathered Calling Plans, (Cont'd.)


Year

6 531-534


Year

6 535-538

6.1.50 JustCall UnlimitedSM

Weekends 6 539-540

6.1.51 Value Plus 6 541-545

6.1.52 Long Distance II 6 546

6.1.53 Business Block of Time 400 6 547-552

6.1.54 AT&T High Volume Calling Connections I 6 553-560

6.1.55 Business Long Distance Solutions 6 561-563

6.1.56 JustCallSM

Standard 6 564

6.1.57 New Simply Talk 6 565

6.1.58 FallBack 6 566

6.1.59 AT&T High Volume Calling II Plus 6 567-577

6.1.60 JustCallSM

5 Cents 6 578

6.1.61 JustCallSM

7 Cents 6 579

6.1.62 Flat Rate $0.10 Plan 6 580-581

6.1.63 JustCallSM

I 6 582

6.1.64 JustCallSM

100 Standard (formerly known as JustCallSM

60

Standard)

6 583

6.1.65 JustCallSM

300 Standard (formerly known as JustCallSM

200 Standard)

6 584

6.1.66 JustCallSM

400 Standard 6 585

6.1.67 JustCallSM

Standard II 6 586

6.1.68 JustCallSM

100 Standard II (formerly known as JustCallSM

60 Standard II)

6 587

6.1.69 JustCallSM

300 Standard II (formerly known as JustCallSM

200 Standard II)

6 588




Original Page 18



Section Pages



6.1.70 JustCallSM

400 Standard II 6 589

6.1.71 JustCallSM

100 (formerly known as JustCallSM

60) 6 590

6.1.72 JustCallSM

300 (formerly known as JustCallSM

200) 6 591

6.1.73 JustCallSM

400 6 592

6.1.74 JustCallSM

60 Preferred 6 593

6.1.75 JustCallSM

200 Preferred 6 594

6.1.76 JustCallSM

400 Preferred 6 595

6.1.77 Automatic Savings Plan 6 596-597

6.1.78 Business Long Distance 100 6 598-600

6.1.79 Business Long Distance 50 6 601-603

6.1.80 AT&T Business Calling $15 Connections 1 Service 6 604-607

6.1.81 Business Long Distance 50 Connections 1 Service 6 608-611


6.1.83 AT&T Business Calling $15 Connections 2 Service 6 616-619



6.1.86 Business Unlimited Prime Long Distance Plans 6 628-633

6.1.87 Block of Time 300 6 634-635

6.1.88 Block of Time 500 6 636-638

6.1.89 AT&T ONE RATE 3 Cents formerly known as JustCall

3 Cents Preferred

6 639

6.1.90 AT&T ONE RATE 7 Cents Preferred formerly known as

JustCall 7 Cents Preferred

6 640

6.1.91 AT&T Nationwide Calling 100SM

6 641


6 641


formerly

known as JustCall 60 Cents Preferred

6 642


formerly

known as JustCall 300 Cents Preferred

6 643

6.1.95 Consumer Block of Time II 6 644-646




2nd

Revised Page 19

Effective: November 14, 2008


Section Pages




6.1.97 Domestic Saver Gold 6 650-651

6.1.98 Simply TalkSM

5 Cents 6 652

6.1.99 200 Block of Time 6 653

6.1.100 500 Block of Time 6 653

6.1.101 Nationwide Calling Online Select (formerly known as

National Connections Select)

6 654

6.1.102 AT&T One Rate

Nationwide 7 Cents formerly known as

Flat Rate $0.07 Plan

6 655-656

6.1.103 Business Block of Time 5000 6 657-659

6.1.104 AT&T Nationwide Calling 120 6 660-661

6.1.105 AT&T Nationwide Calling 120 Preferred 6 662-663

6.1.106 AT&T High Volume Calling Plan II 6 664-666

6.1.107 AT&T High Volume Calling III 6 667-668

6.1.108 AT&T Business Long Distance Aggregation Plan 6 668.1-668.5

6.1.109 Unlimited Nationwide Calling Services aka Connections

Services

6 668.6-668.7

6.1.110 AT&T ONE RATE 10 Cents Preferred 6 668.8-668.9


Direct 6 668.10

6.1.112 AT&T ONE RATE Nationwide 10 Cents Direct 6 668.11

6.1.113 AT&T Unlimited Nationwide Calling Select IISM

668.12-668.14

6.2 Cellular Resale Service 6 669

6.2.1 Per Minute Rates 6 669

6.2.2 Per Call Surcharges 6 669

6.3 Global Enterprise Private Line Service 6 670

6.3.1 Rate Elements 6 670-671

6.3.2 Discount Plans 6 671

6.3.3 Global Enterprise Private Line DS0 Service 6 672

6.3.4 Global Enterprise Private Line Factional DS1 Service 6 673-674

6.3.5 Global Enterprise Private Line DS1 Service 6 675

6.3.6 Terms and Conditions 6 676-679

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Original Page 20



Section Pages


6.4 Private Line Service 6 680-681

6.4.1 Digital Data Service 6 682-683

6.4.2 DS1 Service 6 684-685

6.4.3 Fractional T-1 Service 6 686-692

6.4.4 Clear Channel Service 6 693

6.4.5 Voice Grade Private Line 6 694-695

6.4.6 DS3 Service 6 696-697

6.4.7 OC3 Service 6 698-699

6.4.8 OC12 Service 6 700-701

6.4.9 OC48 Service 6 702

6.4.10 VIP Discount 6 703

6.4.11 Order Expedite Charge 6 704

6.4.12 Technical Standards for Private Line Services 6 705-706

6.4.13 Baseline Technical Performance Objectives 6 707-709

6.4.14 Out-of-Service Credits 6 710-715

6.4.15 Limitations on Service 6 716

6.4.16 Application of Rates and Charges 6 716-719

6.4.17 Private Line Service Cancellation Charge 6 720

6.4.18 Temr Plan Agreements 6 720

6.5 Toll Free Services 6 721

6.5.1 Enhanced Toll Free Services 6 721-748

Section 7 Miscellaneous Charges

7.1 Additional Labor Charges 7 749

7.2 Duplicate Bill Charges 7 750

7.3 Carrier Cost Recovery Fee 7 751

7.4 Federal Regulatory Fee 7 752




Original Page 21


SECTION 1 - DEFINITIONS

The following definitions are applicable to this Interstate Product Reference and Pricing Guidebook:

Access Advantage Plus

A registered trademark of AT&T Knowledge Ventures.

Access Line A local channel for voice, data, or video communications, which connects the Customer

location to a location of the Company.

Account The Customer who has agreed, verbally or by signature, to honor the terms of service

established by the Company. An account may have more than one access code billed to the same

Customer address.

Account Code A numerical code, assigned to the Customer, to enable the Company to identify use of a

service offering by the Customer and to bill the use of that service offering by the Customer. Multiple

Account Codes may be assigned to the Customer to identify individual users or groups of users.

Affiliated CLEC A CLEC with which the Company has any of the following relationships: (1) owns or

controls it; (2) is owned or controlled by it; or (3) is under common ownership with it.

Affiliated LEC A LEC with which the Company has any of the following relationships: (1) owns or

controls it; (2) is owned or controlled by it; or (3) is under common ownership with it.

Aggregation The combining of a Customer's total usage across multiple Billing Telephone Numbers

into a group for the purpose of determining a common usage rate for call(s) associated with the individual

Billing Telephone Numbers.

Aggregator means any person or entity that, in the ordinary course of its operations, makes telephones

available to the public or to transient users for interstate telephone calls using the service of AT&T LD

East. The term "you" or "yours" may also apply to an Aggregator.




Original Page 22


SECTION 1 - DEFINITIONS

Agreement Consists of these General Terms and Conditions and the specific terms and conditions

applicable to the individual service or calling plan selected by you as reflected by AT&T LD East on your

monthly bill or any written agreement between you and AT&T LD East. The specific terms and

conditions applicable to the individual service or calling plans can be obtained by calling the Service

Center at the number printed on your monthly telephone bill, or by referencing our Guidebooks. These

Guidebooks may be accessed via the web site: att.com. Except as provided in any written agreement

between you and AT&T LD East, any term and condition may be amended or modified by AT&T LD

East upon prior written notification to you and your subsequent acceptance as reflected by your continued

enrollment in, or use of AT&T LD East-provided services. No amendment or modification by you of any

term or condition shall be effective against AT&T LD East unless signed by an authorized representative

of AT&T LD East.

All Distance

Customer A Customer presubscribed to AT&T Connecticut and AT&T LD East for all

local, in-state and out-of-state calling.

Ameritech Centrex Service (ACS) A service provided by an Affiliate of the Company.

Applicant Any entity or individual who applies for service under this Guidebook.

AT&T Connecticut The d/b/a of The Southern New England Telephone Company.

AT&T YaHoo! Dial Up Internet Access AT&T and YaHoo! A registered trademark of AT&T

Knowledge Ventures.

Authorization Codes are a pre-defined series of numbers that you or an authorized End User dial upon

accessing our system to validate the callers authorization to use the services provided. Authorization

Codes may not be sold or distributed without our consent.

Auto RedialTM

A service/feature associated with local exchange service.




Original Page 23


SECTION 1 DEFINITIONS, (CONT'D.)

Billed Account Number (BAN) A BAN is a 9-digit number that uniquely identifies a long distance

account. A BAN is different from a BTN. A single Customer may have multiple BANs on a hierarchical

billing account. A BAN may be designated by rank as a Child BAN, a Parent BAN or a Corporate BAN.

Any rank BAN may also be an Invoice Point BAN. Unless specifically designated as such, a BAN is not

an invoice point, except that all Corporate BANs are also Invoice Points.

Basic Services are local service and state toll purchased from the Telephone Company. The charges for

Basic Services appear on your monthly Telephone Company bill as Basic Charges. Also see Non-Basic

Services.

Billing Hierarchy A billing arrangement which allows Customer to set up a payment, rating, and

discounting structure to assist with communication expense management by grouping communication

expenses by region, business unit, organization, etc. Customer is able to designate various invoice points

throughout the hierarchy. A separate invoice can be produced for every BAN within the hierarchy.

Billing information including OTCs, MRCs, and usage charges are accumulated to a specific BAN and

are included on Customer's invoice.

Billing Telephone Number (BTN) A Billing Telephone Number is the number to which calls to given

locations are billed. It is the seven digit number with the area code followed by an alphanumeric code

assigned by the local telephone company.

Bit A unit of information content. A Bit is the smallest unit of information in a binary system of

notation.

Bit Rate The speed at which Bits are transmitted, expressed in Bits per second (bps).

Business Essentials A service mark of AT&T Knowledge Ventures. Business Essentials is a service

provided by an Affiliate of the Company.

Business SolutionsSM

A service mark of AT&T Knowledge Ventures.

BizSaver A registered trademark of AT&T Knowledge Ventures.




Original Page 24



Call Again A service of AT&T Connecticut.

Call BlockerTM

A trademark of AT&T Knowledge Ventures.

Call Blocking A service provided by AT&T Connecticut.

Call Return A service provided by AT&T telephone companies.

Call Screen A service provided by AT&T California.

Calling Card is a credit/charge card accepted by AT&T LD East for billing of AT&T LD East services.

An approved local exchange company may issue Calling Cards. You are responsible for charges incurred

through the use of your assigned Calling Card.

Calling Card Platform Number is an 800 (toll free) number for use by AT&T Connecticut Calling Card

Customers to access the AT&T LD East Calling Card platform to place local, intrastate, interstate or

international Calling Card calls. The access numbers within the U.S. are 800-555-5321 or 800-597-2444.

Access numbers and dialing requirements for calls made outside the U. S. vary. Please consult your

account team or Service Center for specific calling instructions.

CallNotes Plus A registered trademark of AT&T Knowledge Ventures.

Carrier or Company AT&T Long Distance East ("AT&T LD East"), unless stated otherwise.

Centrex or Plexar A central office based switching service that provides the user with the ability to

intercommunicate among stations at the user's premises while also providing station access to local

exchange service dial tone, long distance service, and optional features and functions associated with

sophisticated Customer Premises equipment.

Child BAN Any BAN within a billing hierarchy that is subordinate to another BAN. A Child BAN

may also be either a Parent BAN and/or Invoice Point BAN. The Child BAN is the lowest level of the

hierarchical structure and is subordinate to a single Parent BAN.

Circuit A transmission path or paths between two or more points having transmission characteristics

suitable to render service to a Customer.




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CMR (Customized Menu Routing also referred to as Combined Transport and Usage Billing) An

arrangement consisting of routing, control, and announcement features which may utilized by a TFS

Customer.

Collect A billing arrangement whereby the originating caller may bill the charges for a call to the called

party, provided the called party agrees to accept responsibility for the charges.

Commission Federal Communications Commission.

Committed Information Rate (CIR) The Frame relay throughput parameter for data transfer stated in

thousands of Bits per seconds (Kbps). The Committed Information Rate represents the average minimum

data rate the network will allocate to the Permanent Virtual Circuit (PVC) under normal operating

conditions.

Company's Point of Presence Location of the serving central office associated with access to the

Company's network.

CompleteLink

A registered service mark of AT&T Knowledge Ventures. CompleteLink is a service

provided by an Affiliate of the Company.

Corporate BAN The highest level BAN on a hierarchy, is always an invoice BAN, and is responsible

for payment. ICB and MAC/MMC calling plans will be attached at this level in order to guide, rate, and

bill usage and feature charges.

CTS (Call Transfer Service) A feature of Enhanced Toll Free Service which allows an agent to hand

off a caller to a second agent at a different destination.

CTU Combined Transport and Usage Billing.

Customer means any person, firm, partnership, corporation or other entity that uses service under the

terms and conditions of this Agreement and is responsible for payment of charges. Customer also

includes the terms "you" and "yours".

Customer Dialed Calling Card Call A service whereby the End User dials all of the digits necessary

to route and bill the call.

Dedicated Access A method of reaching the Company's services whereby the Customer is connected

directly to the Company's Point of Presence without utilizing services of the local switched network.




Original Page 26



DTMF (Dual Tone Multi Frequency) A term describing pushbutton or Touchtone dialing. When one

pushes a button on a push button paid, it makes a tone of one high frequency and one low frequency,

therefore names Dual Tone Multi Frequency.

DTMF Cut Through The capacity of a voice response system to receive DTMF tones while the voice

synthesizer is delivering information.

DVA Dedicated Voice Access.

End User means any person or entity that uses the service of AT&T LD East under these terms and

conditions. The End User is responsible for payment unless you pay the charges for the service used.

Enterprise Billing A feature of Toll Free Service which enables a Customer to have all or a portion of a

toll free call billed to the termination point (telephone line) to which a toll free call is routed.

Equal Access A form of dialed access provided by local exchange companies whereby interexchange

calls dialed by the Customer are automatically routed to the Company's network. Presubscribed

Customers may also route interexchange calls to the Company's network by dialing an access code

supplied by the Company.

Feature Group D The class of service associated with Equal Access arrangements. All IXCs enjoy

identical connections to the local exchange carrier. All Customers dial the same number of digits and can

reach the predetermined IXC of their choice by dialing 1 plus the telephone number being called.

Frame A variable length segment of data with a header, trailer, and user information, which is switched

through the network as an integral unit.

Frame Relay Access Port Provides the physical interface into the Frame relay network and provides

the logical termination of customer Permanent Virtual Circuits (PVCs) assigned to that port.

Frame Relay Service Memorandum Agreement A standard AT&T LD East statement of work and

charges including pertinent technical, billing, and other information which enables AT&T LD East to

provide service.




Original Page 27



Grandfathered Services Refers to services that may not be installed for new Customers, and may not

be moved to a new location for existing Customers. However, based on the individual circumstances,

existing Customers of the service may add to the service at their existing Customer location only, subject

to the availability of facilities.

Group A Large Package Features associated with the provision of local exchange service that include:

(1) Call Waiting ID; (2) Three-way Calling; (3) Call Forwarding; (4) Call Waiting, Talking Call

WaitingSM

; (5) Selective Call Forwarding, Select Call ForwardingTM

or Priority Call ForwardingTM

; (6)

Priority Call, Priority Call RingingTM

or Priority RingingTM

(7) Speed Call 8 or Speed Calling 8TM

; (8)

Call ScreenTM

, Call Screening, Call BlockerTM

or Call BlockingTM

; (9) Repeat DialingTM

or Call Again;

(10) Auto RedailTM

or Missed Call Dialing, (11) Call Return, Auto Callback and (12) PRIVACY

MANAGER.

Group B Large Package Features associated with the provision of local exchange service that include:

(1) The Message CenterTM

, Voice Mail PlusTM

; CallNotes Plus, Universal CallNotes

or Call in One;

and (2) Inline, Pacific Bell WirePro

, or Inside Wire Plus, LINE-BACKER

, LINE-BACKER

w/

Phone Package, LINE-BACKER Basic, and LINE-BACKER

w/ Phone.

Group C Large Package Features associated with the provision of local exchange service that include:

(1) Auto RedialTM

or Missed Call Dialing, (2) Call ScreenTM

; (3) Call Screening; (4) Call BlockerTM

or

Call BlockingTM

; (5) Call Forwarding (includes Busy Line Delay, Don't Answer and Busy Line/Don't

Answer) (6) CallNotes; (7) The Message Center

TM; (8) Voice Mail Plus

TM or CallNotes

Plus; (9) Voice

Mail 98; (10) Call ReturnTM

; (11) Auto Callback; (12) AutoCall Block; (13) Call Waiting; (14) Talking

Call Waiting SM

; (15) Call Waiting ID; (16) Call Waiting ID Options; (17) Caller ID; (18) Inline; (19)

Pacific Bell WirePro or Inside Wire Plus, (20) LINE-BACKER

; (21) LINE-BACKER

w/ Phone

Package; (22) LINE-BACKER Basic; (23) LINE-BACKER

w/ Phone; (24) Inline Plus; (25)

Personalized Ring/Multi Ring 1 or 2; (26) Priority Call; (27) Priority Call RingingTM

or Priority

RingingTM

; (28) Remote Access to Call Forwarding; (29) Selective Call Forwarding; (30) Select Call

ForwardingTM

or Priority Call Forwarding; (31) Speed Call 8 or Speed Calling 8TM

; (32) Three-Way

Calling subscription; (33) Internet Caller ID; (34) PRIVACY MANAGER ; (35) Talking Call Waiting;

(36) Speed Call 30; (37) Repeat DialingTM

or Call Again; (38) VoiceMail (standard); (39) SpeedCall 30

(40) The Message Center Call-In-One; (41) The Message Center (Deluxe Mailbox); (42) Universal

CallNotes/ Universal CallNotes

Plus; (43) Phone-Protect and (44) Metro Plan.




Original Page 28



Group D Large Package Features associated with the provision of local exchange service that include:

(1) Auto RedialTM;

; (2) Busy Call Forwarding; (3) Call Forwarding; (4) Call Return; (5) Call Transfer

Disconnect; (6) Call Screen; (7) Call Waiting; (8) Delayed Call Forwarding; (9) Call Waiting ID; (10)

Priority Call; (11) Priority RingingTM

; (12) PRIVACY MANAGER; (13) Remote Access to Call

Forwarding; (14) Repeat Dial; (15) Select Call ForwardingTM;

; (16) 30 Member Speed Calling; (17)

Speed Calling 8TM

; and (18) Three Way Calling .

Guidebook - Refers to AT&T LD Easts Interstate or International Product Reference and Pricing

Guidebooks. You may obtain a copy of the Guidebooks by calling our Service Center. Or you can access

the Guidebooks on our website, att.com/public_affairs. The Guidebooks can be found by under Terms,

Conditions and Charges for your long distance service.

Holidays - New Year's Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

ICB (Individual Case Basis) A service provided involving a nonstandard arrangement. The nature of

such Service requirements makes it difficult or impossible to establish general Guidebook provisions for

such circumstances/

Initial And Additional Period The Initial Period denotes the interval of time allowed at the rate

specified for a connection between given service points. The Additional Period denotes the interval of

time used for measuring and charging for time in excess of the Initial Period.

Inline A registered trademark of AT&T Knowledge Ventures.

Inside Wire Plus A service of AT&T LD East.

International Calls are calls originating from and/or terminating to those areas, other than the U. S.,

Guam, the Commonwealth of the Northern Mariana Islands (CNMI), and American Samoa, to or from

which AT&T LD East elects to provide service.




Original Page 29



International Mobile Termination Charge - International Mobile Termination Charge is an additional

per minute rate applied to international calls (direct dialed calls from your home or business, calling card

or operator handled calls) originating in the United States and terminating in certain countries to either

wireless communications devices, including but not limited to mobile phones, pagers, personal computers

and personal digital assistants, or to a portable telephone number where a forwarding, tracking or other

type of location service is used. These fees also apply to ranges of telephone numbers for special services

designated by the foreign telephone administration; such special services that may or may not be wireless,

and may be for adult entertainment purposes. Many telecommunications companies outside the United

States impose substantial fees to complete these telephone calls. In order to recover these fees, a mobile

termination charge will be applied. The charge amount varies by country and is detailed at

http://www.sbc.com/gen/general?pid=5357.

Interstate Calls - are state-to-state calls originating from and terminating to any point in the U.S., Guam,

the CNMI, or American Samoa.

Invoice Point BAN - Any BAN which is designated to receive a separate invoice. An Invoice Point BAN

may be super-ordinate, subordinate or both.

Local Usage SaverSM

- A service mark of AT&T Knowledge Ventures. Local Usage SaverSM

is a service

provided by an AT&T affiliate.

Missed Call Dialing - A service of AT&T Connecticut.

Municipality - Any political subdivision of the state having the power to make appropriations or levy

taxes, and includes any town, city, or borough and qualified boards, districts, or associations created by

such municipalities, such as a school, sewer, fire, water or lighting district, or other metropolitan or

municipal district.

Non-Basic Services - include, without limitation, out of state long distance calls, inside wire

maintenance, Internet service, telephone sets and voice mail. The charges for Non-Basic Services appear

on your monthly Telephone Company bill as Non-Basic Charges.

Northeast Rate Band - Applies to interstate calls that originate and terminate in Connecticut,

Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island or Vermont.




Original Page 30



Operator Dialed Surcharge This charge applies to calls when the End User requests the Company's

operator to dial the destination number, when the End User has the capability of doing so.

Operator Station Call A service whereby the End User places a non-Person to Person call with the

assistance of an operator.

Pac Bell Instant Office A service trademark of AT&T Knowledge Ventures. Pacific Bell Instant

Office is a service provided by an Affiliate of the Company.

Pacific Bell WireProTM


Parent BAN Any level BAN within a billing hierarchy that is super-ordinate to another BAN. "Parent"

denotes the super-ordinate relationship to one or more specific Child BAN(s) which are usually part of an

individual Invoice Point BAN, e.g., an Invoice Point BAN is the parent BAN of its next level Child

BAN(s).

Parties refers to you and AT&T LD East.

Permanent Virtual Circuit (PVC) The logical dedicated customer communications path defined

between two Frame Relay Access Port connections. Each PVC is assigned a Committed Information

Rate (CIR). PVCs are full duplex (two-way) communications paths.

Person to Person Call A service whereby the person originating the call specifies a particular person to

be reached, or a particular station, room number, department, mobile station, voice mail box or office to

be reached through a PBX attendant.

Plexar - A registered trademark of AT&T Knowledge Ventures.

Premises - The physical space designated by the Customer for the termination of the Company's service.

Priority Call ForwardingTM


Priority Call RingingTM


Priority RingingTM





Original Page 31



Residential Customers A Customer whose use of Service is primarily or substantially of a social or

domestic nature, and business use, if any, is incidental.

Repeat DialingTM


Oneline OfficeTM


Select Call ForwardingTM


Service Acceptance Date The date service is first established on the plan Customer agrees to.

Service Center(s) are provided by the Telephone Company to answer your questions. You can call the

AT&T Connecticut Service Center at 800-808-7638. The appropriate Service Center telephone

number(s) for Customer inquiries regarding AT&T LD East services and bills can also be found on your

AT&T Connecticut bill. Business Customers that have an assigned account team or representative should

contact their account team or representative.

Special Access See Dedicated Access.

Speed Calling 8TM


Switched Access A method for reaching the Company through the local switched network whereby the

End User uses standard business or residential local lines.




Original Page 32



Telephone Company means AT&T Connecticut.

Terminal Equipment Telecommunications devices, apparatus and associated wiring on the Premises

of the Customer or Aggregator.

The Basics A registered service mark of AT&T Knowledge Ventures.

The Business Plan A service provided by an Affiliate of the Company.

The Message CenterTM


The Works with Caller ID A registered trademark of AT&T Knowledge Ventures.

Third Party Billed Calls are calls made under a billing arrangement that allows charges to be billed to a

telephone number that is different from the calling number and the called number.

Unified Call Plan A call plan offered by AT&T LD East and AT&T Connecticut that includes

intrastate, interstate and international calls.

United States or U.S. refers to the contiguous United States, Alaska, Hawaii, Puerto Rico, and U.S.

Virgin Islands.

U.S. Mainland For the purpose of this Guide, the U.S. Mainland refers to those portions of the

contiguous forty-eight (48) states and Alaska that AT&T LD East serves.

Voice Mail PlusTM


Working Telephone Number (WTN) Working Telephone Number.

You, you, Your(s) or your(s) Any person or entity, including Customer or Aggregator, that uses

service under these terms and conditions and is responsible for payment of charges.




Original Page 33


SECTION 2

AGREEMENT FOR USE OF AT&T LONG DISTANCE EAST SERVICES

READ CAREFULLY

In this Agreement ("Agreement"), "you" and "your" mean the Customer of SNET America, Inc. d/b/a

AT&T Long Distance East long distance services. "We," "our" and "us" means AT&T LD East.

Capitalized terms are defined in Section 1 of these Product Reference and Pricing Guidebooks

("Guidebooks").

This Agreement consists of the following General Terms and Conditions and the specific terms and

conditions of your long distance service or calling plan. It applies to any interstate or international

long distance service provided to you by AT&T LD East, including Calling Card services. The

specific terms and conditions of your AT&T LD East service or calling plan are in Section 3 of

these Guides. You may obtain a copy of the Guides by calling our Service Center at the number

printed on your monthly telephone bill. Or you can access the Guides on our website,

att.com/public_affairs. The Guides can be found under Terms, Conditions and Charges for your

long distance service.

By enrolling in, using or paying for AT&T LD East long distance services, you agree to be bound

by this Agreement. If you do not accept and agree to all the terms and conditions of this

Agreement, do not use our services. Please notify us by calling our Service Center that you wish to

terminate the service, subject to any applicable termination charge for existing contracts.

General Terms and Conditions

1. Undertaking of AT&T LD East. AT&T LD East, an affiliate of The Southern New England

Telephone Company ("AT&T Connecticut") and AT&T Inc., provides service for communications

originating and terminating within the United States (U.S.) or certain international points. AT&T LD

East's services may be marketed as "All Distance"

1. AT&T LD East arranges for installation, operation,

and maintenance of the service as stated in this Agreement. AT&T LD East may stop furnishing service

as stated in this Agreement.

1 All Distance is a registered trademark of AT&T Knowledge Ventures.




Original Page 34


SECTION 2

AGREEMENT FOR USE OF AT&T LONG DISTANCE EAST SERVICES, (CONT'D.)

2. Changes to This Agreement. Except where we have made a commitment to a rate for a specific

period of time, which can be no longer than 30 days unless the agreement between us is in writing, our

rates are subject to change at any time. The current rates are available in our Guides or by calling the

Service Center. Except as otherwise provided in a written agreement between the Parties, we may amend

or modify any term or condition of this Agreement. The Telephone Company may also modify its billing

practices or late charges by providing you prior written notice of the modification.

Your acceptance of such change, or of the current rates posted in our Guides, is indicated by your

continued enrollment in, or use of, our services. We will not provide advance notice of changes to taxes

or surcharges unless required by law. No amendment or modification that you make of any term or

condition will be effective against us unless it is signed by one of our authorized representatives.

3. Limitation on Service. We offer service where the necessary facilities and equipment are

available. We may decline applications for service to or from a location where these facilities or

equipment are not available. We reserve the right to:

(A) discontinue or limit service when required by conditions beyond our control or when

service is used in violation of provisions in this Agreement or the law.

(B) refuse to process Third Party Billed calls based on the originating or terminating location

of the call or when the billed party and/or standard validation techniques cannot confirm

acceptance of the call.

(C) refuse to process Calling Card billed calls based on the originating location or when

authorization cannot be validated.

(D) limit service or impose conditions required to meet regulatory or legal rules and

standards, when the rules and standards have a material effect on the business or

economic feasibility of providing service, as we determine in our reasonable judgment.

(E) add, change or discontinue services at any time.

We are not liable for errors in transmission or for failure to establish connections. We may rely on third

parties to provide portions of our service. We select the third party vendors and reserve the right to

change the vendors at any time.




Original Page 35


SECTION 2


4. Assignment or Transfer. We control all services provided under this Agreement directly or

indirectly. Neither you nor the Aggregator may transfer or assign the use of service without our express

prior written consent. We may permit such transfer or assignment only where there is no interruption of

the services use or location. All terms and conditions of this Agreement and all conditions of the specific

service apply to all such permitted transferees or assignees.

5. Your Access to Our Network. To access our network from your presubscribed line to make:

Interstate Calls - Dial 1, + area code, + 7-digit number.

International Calls - Dial 011, + country code, + city code, + telephone number.

To access our network to make Calling Card calls:

(A) Dial our Calling Card Platform Number.

(B) At the first prompt:

For calls within the U.S., dial the area code + 7-digit local telephone number.

For International Calls from the U.S. or between international points, dial 01, + country code, + the city code, + telephone number.

(C) At the second prompt, enter your Calling Card number and personal identification

number (PIN).

6. Location of Service. Interstate and international service is available on a presubscribed basis to

Customers in the state of Connecticut and certain other locations where we may be authorized to provide

service. Interstate and international Calling Card service is available from all points in the United States

and many other international points. (Please consult your account team, Service Center or our Guides for

information on Calling Card use and availability from international points.)

Interstate calls, including Calling Card calls, may be terminated to any point in the U.S., Guam or the

Commonwealth of the Northern Mariana Islands (CNMI). International calls, including Calling Card

calls, may be terminated to any point in the U.S., Guam, the CNMI, or American Samoa, or to any point

that we currently serve internationally.




Original Page 36


SECTION 2


7. Use of Service. You or an End User may use our service for any lawful purpose, subject to

limitations and conditions imposed by any applicable government authority. You obtain no property right

or interest in the use of any specific type of facility, service, equipment, number, process, or code. We

retain all right, title and interest to such items at all times. Recording of telephone conversations on our

services is prohibited except as authorized by applicable government authority.

8. If You Cancel Service. Service will be provided until you cancel it or until we cancel it as

described in Section 9. We may bill you after your service ends for charges incurred before termination.

You may cancel your service by notice to us. If you have a written contract, notice must be in writing and

you may be subject to liability for premature termination of the contract. If you cancel your service, you

remain responsible for payment of all bills for service until the date specified by you or until your written

cancellation notice is effective, whichever is later.

9. If We Cancel Service. We may, after providing you written notice, either temporarily withhold

service, or terminate service if there is an unpaid balance for service that is more than 30 days overdue.

We may bill you after your service ends for charges incurred before termination. We may discontinue

service to you without notice:

(A) for any violation of law or the provisions of this Agreement;

(B) to comply with any order or request of any governmental authority having jurisdiction;

(C) for unauthorized or unlawful use of Calling Card numbers and Authorization Codes.

We may temporarily withhold or terminate service, with or without notice, if there is an unusually high

volume of usage (before or after billing) where acceptable arrangements cannot be made to cover the

charges. We may block access to overseas points where there is substantial fraudulent or unlawful use.

10. Restoration of Service. If your service is stopped for nonpayment or other reasons and you want

it restored, we will restore your service at our discretion, when the past due amounts and any applicable

security deposit and/or advanced payment are paid, or the reason for the service cancellation is corrected.




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11. If You Cancel Your Service Application. No cancellation charge applies if you cancel a service

application prior to the start of service installation, or prior to the start of special construction. A charge

may apply, however, if you cancel a service application after the start of installation or special

construction. Cancellation charges may be specified in your written contract, if one is applicable.

Otherwise, the cancellation charge will be equal to the costs we have incurred, but it will not be greater

than the charge for the minimum period of service. In addition, applicable installation charges may apply.

12. Initial Contract Period. Your initial contract period for service is one month unless otherwise

stated in this Agreement or agreed to in writing by the Parties. Thereafter, contract periods will be for

successive one-month periods unless otherwise stated in this Agreement, or by written agreement of the

parties.

13. Bill Payment, Late Payment Charges and Other Fees. All calls may be subject to a minimum

billing period based upon the individual service or calling plan, a service charge for operator handled calls

and Directory Assistance calls and/or a surcharge or alternate carrier charge for Calling Card calls.

Service is provided and billed on a monthly basis. AT&T LD East, your Telephone Company, or another

AT&T LD East affiliate or agent may issue your bill for AT&T LD East services.

Any payment made to the Telephone Company will first be applied to Basic Charges listed on your

telephone bill. The balance will be applied to Non-Basic Charges, including AT&T LD East interstate

and international long distance calling charges. Failure to pay Non-Basic Charges, including AT&T LD

East interstate and international long distance calling charges, will result in termination of all Non-Basic

Services and further collection action.

The current amount of the possible late payment charges, interest or other fees is stated on your monthly

telephone bill. These charges may change as set forth in Section 2. To avoid these charges, you must

ensure that we receive full payment of the total amount due on your bill no later than the date shown on

your bill. You will also be charged a fee for any check returned to us by your bank. In addition to these

fees, we reserve the right to terminate this Agreement and the Telephone Company reserves the right to

terminate Basic and Non-Basic Services if you pay late or if your bank returns your check to us.




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13. Bill Payment, Late Payment Charges and Other Fees, (Cont'd.).

You are responsible for payment of all charges for service furnished to you, your agents, customers, or

End Users. You must report any objections to billed charges promptly to our billing agent or us. The

security of your Authorization Codes is your responsibility. All calls placed using your codes will be

billed to you and will be your obligation. You will not be responsible for charges in connection with the

unauthorized use of your codes that occur after you notify us of the loss, theft, or other breach of security

of your codes.

14. Disputed Bills. If you think your bill is incorrect, call the Service Center. If the service

representative cannot resolve your concerns, ask to speak with a manager. If you are still not satisfied,

you may ask for a review of the disputed amount. You must ask for the review within 60 days from the

date of the bill containing the disputed amount, or seven days after receiving a termination notice.

The undisputed portion and subsequent bills must be paid on time, or your AT&T LD East service and

other Non-Basic Services may be terminated as described in Section 13. If after the review, the

Telephone Company or we believe that you owe us the disputed charges, you will promptly pay the

charges plus any applicable late payment charges and/or interest.

15. Deposits and Advance Payments. We and/or our billing agents reserve the right to examine

your credit record and to require security deposits. If your financial condition is unknown or

unacceptable, a security deposit may be required which will be applied to overdue charges. The security

deposit will be equal to two months estimated usage but may vary with your credit history and projected

usage. After nine months, your account will be reviewed and if good credit has been established, the

deposit will be refunded in full. The establishment of good credit requires that bills be paid on time each

month. If your service has been discontinued for nonpayment, AT&T LD East may require a security

deposit before service is restored. The fact that a security deposit has been made does not relieve you

from the requirement to promptly pay your bill.

If your payment or usage patterns change, we may request an additional security deposit.

We and/or our billing agents reserve the right to require an advanced payment from you instead of, or in

addition to, a security deposit. The advanced payment shall be equal to or less than estimated installation

charges plus two months estimated billing.




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16. Credit Report to Credit Agencies. As authorized by law, for residential accounts, we supply

payment information to credit rating agencies. If your account is more than sixty (60) days delinquent,

the delinquency could harm your credit rating.

17. Inspection, Testing and Adjustment. Upon reasonable notice, facilities or equipment provided

to you by us will be made available to us for tests and maintenance adjustments. We may interrupt

service at any time, without penalty or liability, if you fail to provide access for such tests or due to the

departure from, or the reasonable suspicion of the departure from, any of these terms and conditions. No

interruption allowance will be granted for such tests and adjustments, unless the interruption exceeds

twenty-four hours and you request the allowance.

18. Interconnection. Our service may be interconnected with services or facilities of other

authorized common carriers and with private systems, subject to technical limitations established us. We

do not undertake to provide any special facilities, equipment, or services for such interconnection. Our

service is not part of a joint undertaking with such common carriers or systems. Such interconnection

shall be under the applicable terms and conditions of this Agreement and other common carriers

agreements. You shall ensure that your facilities or equipment are properly interconnected with our

facilities or equipment. If you maintain or operate the interconnected facilities or equipment in a manner

which results or may result in harm to our facilities, equipment, personnel, or the quality of service, we

may, upon written notice, terminate your existing service.




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19. Our Liability. Our liability to you or any third party is limited. This limitation applies to

any claim for injury or damage against us that relates to any problem with our service or anything

that we did or failed to do relating to our service or this Agreement. Our liability is limited to an

amount that is not more than what we charged you for our services for the period covered by your

claim. We are not liable for any incidental, indirect, special or consequential damages, including

lost revenue or profit of any kind whatsoever, regardless of their cause of foreseeability. We are

not liable for interruptions, delays, errors, or defects in transmission.

We are not liable for service provided to you by the Telephone Company or any other common carrier.

We are not liable to you for any problem that is due to any cause beyond our control. Such causes

include, without limitation, acts of God, third parties, nature, or a lawful authority, national emergencies,

or labor difficulties. We are not liable for any injury caused by you, your agents, or by facilities or

equipment provided by you.

20. Your Liability. You shall indemnify, defend and hold harmless AT&T LD East (including

reasonable attorneys fees) against:

(A) Claims for libel, slander, infringement of copyright or unauthorized use of any trademark, trade

name or service mark arising out of the material, data, information, or other content transmitted

over our facilities or equipment;

(B) Claims for patent infringement arising from combining or connecting our facilities or equipment

with facilities, equipment, apparatus or system used by you; and

(C) All other claims (including claims for damage to any business or property, or injury to, or death

of, any person) arising out of any act or omission of you, or your agents, End Users, or your

customer, in connection with the use of any of our services, facilities or equipment.




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SNET America, Inc. d/b/a AT&T Long Distance East The ... · The Interstate Product Reference and Pricing Guidebook ... Mbps Megabits per second ... Section 4 – Miscellaneous Services