SnapDial 2009 Product presentation. Introduction Doc.No.: ASE/APP/PLM/ 0155 / EN

SnapDial 2009

Product presentation

Introduction

Doc.No.: ASE/APP/PLM/ 0155 / EN

Overview

Personal Productivity with Computer Telephone Integration for

• Integration into existing IT landscape

• Office and Contact Center environments

• Synchronous and asynchronous business communication

• All industries and business areas


Topology

PBX 1 PBX 2 PBX 3

CTI Server

Snapware Server

LAN

Applikation Server

Applikation Server


Overview

SnapDial GUI

Incoming call

Call Reminder

Call List

Phone Journal

SnapDial Bar

Integrated Directory (OTD)

Snap-In Modules


SnapDial Gui

Comfort telephone


SnapDial Gui #1

Menu bar

Toolbars

TelephonyActionButtons

Phone status field

Number field

List boxes


SnapDial Gui #2

SnapDial GUI is displayed on PC screen

Intuitive use

Internal phone directory

Logging

Initiate calls with a mouse click


SnapDial bar


Own extension: Navigator 1

1. Telephony buttons:

Consultation call

Transfer

Conference

Alternate

2. Status display:

Log on to Snapware

Call Forwarding

3. Action buttons:

Stop SnapDial

Access to favourite list (list of the most frequently dialled numbers)


Eigene Nebenstelle: Navigator 2

3. Action buttons:

Access to Snapware Phone Journal

4. Represents own extension:

Available, click on the button to dial a number or to search within the online directory

Phone is ringing, internal call

Phone is ringing, external call

Busy, click on the button to end the call

5. Dial / Search Field


SnapDial bar

Own extension is displayed as “navigator”

Display of phone status for own phone

Functional buttons make phone functions transparent

Simplified phone handling

Individual configuration or “read only” mode for the Snapware team bar profile


Incoming call


Caller identification –Configuration example

Incoming call

Intern Extern

Active Directory via LDAP interface

Access data base with internal numbers

SAP R/3 data

Exchangeglobal folder

MS Outlook personal contacts


Incoming call 1

Automatically matches the telephone number with entries in the address databases

All relevant information is available on the PC screen


Incoming call 2/3

Caller identification even for second incoming calls

Active control with drag & drop Answer Alternate Reject the call Transfer to voicemail


Incoming call 2

Caller identification are even available when call is transferred from your colleague

Caller identification for original called party

Generate and send a phone message to colleague during call or after hang-up


Call scheduling

Never forget a call


Call reminder 1

Reschedule unsuccessful calls

Caller information automatically filled in

Includes a call reason for later reference

Automatic call reminder on screen


Call reminder 2

Pop-up-window at scheduled time

No workflow interruption

Initiate the phone call with a mouse click


Call list

Convenient overview of all scheduled calls

Displays scheduled date/time and call reason

Call reason also in the far future available


Phone journal

Complete logging


Phone journal

Continuous logging of all phone calls

All phone calls can be traced

Logs all calls also when the client PC is turned off

Filtering possible with buttons


Phone journal

Filtered display

Show/Hide completed calls

Show/Hide not completed calls

Show/Hide incoming calls

Show/Hide outgoing calls

Show/Hide internal calls

Show/Hide external callsn


OTD

Integrated address book


Integrated directory 1

Comfortable LDAP-based telephone directory

Fast search for last name, first name, phone number or organization

Maintenance of personal and public entries

Direct access to data of an existing LDAP-Server through OTD-Client


Integrated directory 2

Telephony-features: dialling, caller identification, call scheduling

Caller identification through LDAP

Automatic Pop-Up of the fast-logging-mask when caller number is not being identified


Administration


Administration 1

Administration for multiple servers Possibility of administration for multiple servers If the environment consists of several servers, they may exchange user

and configuration data online Avoids redundant administration

Integration into Windows Active Directory Services ADS Configuration of user data directly within the ADS administration tool Automated transfer to the Snapware server user administration Centralized administration of user data via ADS

Import possibilities Import of user information from LDAP-based directory systems Import of user information from ASCII file, manual or periodically


Administration 2


Administration 3 User configuration and Snapware server administration via web

Simple back up and restore of the system configuration from any work station

Simultaneous access by several administrators Centralized configuration of all servers Flexible user administration by combining user profiles and authorizations

into containers and assignment to user groups, e.g. to an entire department Enhanced search and filtering mechanisms deliver a distinct and more

ergonomic overview for installations with large user numbers


Integration options

Lotus Notes, MsOutlook, Groupwise


Lotus Notes


Outgoing call

Initiate the phone call with a mouse click

Select from all stored numbers of the target person


Call reminder

Generate call lists with a mouse click

Automatically presentation on the screen at rescheduled time


Journal

Further caller information can be displayed with a mouse click

The call-back is possible directly out of the journal

Possibility to schedule phone calls


Microsoft Outlook


Outgoing call

List box with all available telephone numbers

Selected contact


Call reminderAnruferinnerung

Creating call lists using the call reminder functionality in Outlook

Automated presentation on the screen at rescheduled time

Possibility to enter a call reason as a reference at the scheduled call time


Journal 1

All incoming and outgoing calls are logged centrally and displayed on the client in a separate Outlook folder

The call journal can also be displayed in scale format by day, week or month


Journal 2

SnapDial – Journal offers detailed information on: Caller Originally called person Date/Time/Duration Person who picked the call Distinction: inbound/outbound - call


Options

Personalized Microsoft Outlook pop-up configuration: successful identification of the caller

creates an immediate pop-up … or creates an ‘on demand pop-up’ unsuccessful identification offers to

create a new contact in MS Outlook

Call date and time are written into the contact record for future reference


Novell Groupwise


Main window

Button opens the online directory

Telesnaptelephony buttons


Address book

Drag contact into the right window and confirm with „OK“

The „Dial number“ dialogue pops up

Chose from the available phone numbers

Initiate the call with „OK“

Button in the main window terminates the call

Possibility to select from several online directories


Call reminder

Use in the main window, to schedule new calls


More information


SnapDial - Snapware

SnapDial:

NO Team Collaboration

NO Presence Management

NO web functionality

NO XML-based telephony with IP-phones

NO Calendar Server

Snapware:

Team Collaboration (monitoring and navigation of the extensions of team members through Team Bar)

Presence Management (Configuration of call forwarding through different profiles)

Web access possible

XML telephony with IP-phones possible

Calendar Server Integration


System requirements - Server

Supported operating systems: Microsoft Windows 2000 Server SP4 German, English, French Microsoft Windows 2003 Server SP1 32 Bit German, English, French Microsoft Windows 2008 Server German, English, French

Microsoft Internet Information Services 5.0 or higher, Microsoft Internet Explorer 6.0 SP1

For redundant supply of the system data base: Microsoft SQL Server 2005 (optional)

Hardware: CPU 2 GHz, 2 GB RAM, 10 GB disk space, 100 Mbit network adapter

Server administration Supported Web browser: Microsoft Internet Explorer Ver. 6.0 SP1


System requirements - Client

Supported operating systems: Microsoft Windows 2000 Professional or Server SP 4, Microsoft Windows

XP Professional, Microsoft Windows Vista 32 Bit and 64 Bit, Microsoft Windows 7 32 Bit and 64 Bit

Microsoft Windows 2000 Terminalserver, Windows 2003 Terminalserver Citrix Metaframe 1.8, Citrix Xpe, Citrix Presentation Server 3 and 4 Hardware: PC with at least 300 MHz CPU, 128 MB RAM, 100 MB disk

space, network adapter


Benefits

Increased customer satisfaction

Increase of employee motivation

Efficient workflow

Best internal communication

Combination of existing communication tools

Efficient in- / outbound-communication

Higher benefits from existing infrastructure

Increase of efficiency


Contact

Telesnap EVERYWHERE Do you want to know more ?

www.telesnap.com

Or just contact us:Fon: +49(0)711 90 66 88 11Fax: +49(0)711 90 66 88 8

E-Mail: [email protected]


Documents

SnapDial 2009 Product presentation. Introduction Doc.No.: ASE/APP/PLM/ 0155 / EN