Sms Faast Meeting

8/3/2019 Sms Faast Meeting

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Airborne Law EnforcementAirborne Law EnforcementAssociationAssociation

FAA FAAST Conference Kansas City, Missouri Safety Management System

--------------------------------------------------------

Keith Johnson Safet Pro ram Mana er


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The topic of the dayThe top

ic of the day

SAFETYSAFETY

Whose job is it?


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IHSSIHSS Safety is most important Need to collect data

Collect flight hours

Collect Serious Incident Information

Expedite Accident Reporting

Increased training Scaled check-rides based upon experience

Reduce accidents by 80% over 10-years Focus on leadership

Non-punitive reporting Accountability Accidents can be eliminated


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SAFETY ManagementSAFETY Manag

ement

It holds the key to our future

It affects everything we do(SMS)

Every accident affectseveryone


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ACCIDENT ELIMINATIONACCIDENT ELIMINATION

Must be proactive Reached plateau Pilots focus on flying aircraft

Two person crews

Focus on risk management

Adverse Trends Identify and eliminate adverse trends Incidents - Investigate & disseminate

findings

Factory emergency procedures training

Dont reinvent the wheel No new causes of accidents Copy successful organizations Accreditation

Flying to higher standard


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Its insane to think that

doing the same thingover & over will have a

different result. Why do we continue tomake the samemistakes?


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IHST SMS IndustryIHST SMS IndustryWorking GroupWorking Group

Don Arendt, PhD FAA SMS Program Mgr.

Gordon Dupont CEO System Safety

J. Heffernan HAI Director of Safety

David Huntzinger PhD AeroSSQQ

Peter Gardiner PhD. CEO So. Cal. SafetyInst.

Denise Uhlin Bristow Group

Keith Johnson ALEA Safety ProgramMana er


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Why is having an SMS important?Why is having an SMS important?

1.Widely recognized as best practice

2.Reduces number of accidents3.Reduces costs4.Reduces probability of occurrences5.Reduces severity of occurrences6.Reduces exposure to risk7.Increases likelihood of completing the

mission


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IHST SMS DELIVERABLESIHST SMS DELIVERABLES

SMS Toolkit & Exemplars SMS Mentoring Program

SMS Promotion

30 Safety Industry-wide articles on SMS SMS PPT on IHST website

21 Industry-wide SMS presentations

Computer SMS Training Program

Return on Investment Training

Testified at NTSB HEMS hearing

Meetings with NTSB on accident


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SMS ProcessSMS Process Need sense of urgency at top of every

organization ICAO, FAA, IHST, HAI, ALEA, AAMS,

Operators

Everyone is in the same boat

Create the Guiding Coalition - IHST

Develop a Vision and Strategy

Communicate Change Vision Broad-Based Action

SAFETY, TRAINING, MAINTENANCEINFRASTRUCTURE

Consolidate gains to produce more


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Phase-1 SMSPhase-1 SMS

Safety & Quality Policy

Safety Planning

Organization Structure & Responsibilities

Compliance with legal & otherrequirements

Develop procedures & controls

Safety Promotion Safety Culture

Communication & Awareness

Competence


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PHASE-2 SMSPHASE-2 SMS Emergency Preparedness &

Response Documentation & Records

Management

Safety Risk Management Identify Hazards

Analyze, assess & control Safety

Risk


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Safety Assurance & InternalSafety Assurance & Internal

EvaluationEvaluation

Information Acquisition

Analysis of data System Assessment

Preventive/corrective action

Management Reviews


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Safety PromotionSafety Promotion

Safety Culture

Personnel requirements

(competence) Training

Recognition & Awards

Safety Bulletins, posters, hazardreports

Feedback

Lessons learned


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RISK MANAGEMENTRISK MANAGEMENT

MissionMissionStandardsStandardsTrainingTraining

EquipmentEquipmentSupervisionSupervisionAssessmentAssessmentAccountabilityAccountability

Open reportingOpen reportingFeedbackFeedbackJust CultureJust Culture


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JUDGMENT & ACTION ERRORSJUDGMENT & ACTION ERRORS Failure to manage known risks Mission urgency & risk taking

Will to succeed

Flight profile unsafe CrewQualifications

Aircraft Suitability Mission Requirements

Environment

Judgment errors committed

Failure to follow procedures Poor CRM Poor Aircraft Control

Over confidence

Loss of situational awareness


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What Does Having an SMSWhat Does Having an SMSGive?Give?

We will now concentrate on describing the three key

processes generically Once you understand these, the rest becomes more readily

ComprehensiveCorporate Approach to

Safety

Robust Systemsfor

Assuring SafetyEffective Organisation

forDelivering Safety

Comprehensiveapproach

to safety

Robust & effectivesafety

managementprocesses

Organizationalstructure for

ownership of &accountability for

safety


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Safety CultureSafety Culture

The essential human component oforganizations

You are rated, you are trained, but are

you COMFORTABLE? Consists of values, beliefs, norms,

legends rituals, mission goals,performance measures and a senseof responsibility to its employees,customers and the community.

You cannot turn SAFETY on & off


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Positive Safety CulturePositive Safety Culture Generated from top down (set the stage)

Words & actions

Safety in decision-making

Safety as a core value

I.D. its activities as high risk & highconsequence

Trust permeates the organization

Trust is essential ingredient in safetymanagement

Employees supported making decisions inthe interest of safet


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Positive Safety CulturePositive Safety Culture

Hazards & risks actively sought

No shooting the messenger

Everyone vigilant about activities People trained to recognize &

respond

When I.D. Investigate and mitigate Responsibility for safety is shared

High performance standards

established and monitored


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Safety Management TrainingSafety Management Training

RequirementsRequirements

Safety orientation for all new

personnel Document competency

requirements

Document training requirements Have regularly scheduled safety

meetings

Key personnel educated on safety


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TRAININGTRAINING

Training is the only substitute forexperience

SMS training is mandatory What are the consequences of lack of

training?

Lack of knowledge & skill Poor decision making

Accidents

Incidents

Loss of support and funding &


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JHSAT STUDY RESULTSJHSAT STUDY RESULTS

Three themes came from JHSATstudy:

1.2.Better training

3.Better Operational Oversight

4.Implementation Safety Management System

SP S F b P i C


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Resultsof full year 2000 dataset

SP S F r e q u e n c y b y P r im a r y C

401

173

154

112

98

87

66

26

24

24

23

20

10

1

0

5 0

1 0 0

1 5 02 0 0

2 5 0

3 0 0

3 5 0

4 0 0

4 5 0

Pilo

tjudgment&

actions

SafetyCulture

Dataissues

Maintenance

G

roundDuties

Pilotsituation

awareness

Part/system

failure

Post-crash

survival

Com

munications

MissionRisk

Regulatory

A

ircraftDesign

Infrastructure

Ground

personnel

requency

S P S & A id t C t b P i


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S P S & A c c id e n t C o u n t b y P rim a r

210

170

145

101

92

7468

53

51

48

47

44

32

30

24

17

37

27

28

12 1

613

9 8 9 6 10

6 4 4 5 3

0

50

100

150

200

250

Instructional/Training

Personal/Private

AerialApplication

Emer

gencyMedicalService

CommercialOperator

Law

Enforcement

Offshore

ExternalLoad

iness-CompanyownsA/C

Firefighting

Aer

ialObservation/Patrol

AirTou

r

Sightseeing

Elec

tronicNewsGathering

Loggin

g

litiesPatrolandConstruction

r

equency

S P SC o u n t

A c c i d e nC o u n t


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Introduction to the ToolkitIntroduction to the Toolkit

Contains SMS guidance material

Sample SMS Manual Provides a foundation for implementing

SMS

IHST needs feedback Compliant FAA AC 120-92


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Just CultureJust Culture

A blame culture undermines openreporting

A no-blame culture can undermineaccountability & responsibility

Defines clear lines of what is and is notacceptable behaviour

If other personnel could make the sameerror occasionally then we mustchange the controls not discipline thepersonnel

Holding people accountable through adisciplinary process is only relevant for:

l ro ss n e g lig e n cel -e rsiste n t su b sta n d a rd p e rfo rm a n ce


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Just Culture Process

Start


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Performance Based SMSPerformance Based SMS

Rather than specify an organizationalconfiguration or architecture, the SMS

Toolkit deals with SMS Attributes.

These attributes describe theperformance of a successful SMS.

Meeting the performance standard iswhat is critical the configuration orarchitecture is dependent on the sizeand scope of the operation.


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The Attributes of an SMSThe Attributes of an SMS

1) Safety Policy2) SMS Management Plan3) Safety Promotion4) Document and Data Information Management5) Hazard Identification and Risk Management6) Occurrence and Hazard Reporting7) Occurrence Investigation and Analysis8) Safety Assurance Oversight Programs

9) Safety Management Training Requirements10) Management of Changes11) Emergency Preparedness and Response12) Performance Measurement and Continuous

Improvement


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Promotion of SMSPromotion of SMS

Safety must be a core value Procedures, practices, training &

allocation of resources

Mechanics Websites ALEA, HAI, AAMS, PHPA,

TOPS, ICAO, AHS, FAA, TransportCanada

Benefits Reduced costs by eliminating

accidents

Insurance and performance baseddiscounts


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REWARDING SAFE BEHAVIORREWARDING SAFE BEHAVIOR

Timeliness ASAP

Recipient Focus on individuals Presentation Public presentation

Personalize Name on the award

Possession Keep and display Value - $ not important


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Success SolutionsSuccess Solutions

Reinforced bad behavior breeds continuedbad behavior

Rationalization of the gravity of the situationseems to lessen the risk in our minds, butin reality does not

Habitual rule breaking is often condoned bymanagement when they look the other way

Does complacency play a role in this issue?


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FINAL THOUGHTSFINAL THOUGHTS

Can achieve ourobjective

Industry is mobilized

Only one chance to

achieve objective Requires everyones

it t

Documents

Sms Faast Meeting