SMMC PrimeCare Internal Medicine

Patient Advisory Council

Why create a PAC? To promote improved relationships between

patients, families and staff. To provide a venue for patients and families

recommendations into policy and program development.

To channel information, needs and concerns to staff and administration.

To collaborate as partners with staff, physicians, and administration in the planning and operation of specific programs.

To provide opportunities for staff to listen to their comments.

Patient Advisor? Include a patient on our leadership team? Develop a Patient Advisory Council?

Getting Started…… Developed PAC sub group Attended Webinars:

a. Quality Counts b. Institute for Patient and Family Centered

Care Interviewed professionals in this area:

a. Darcy Shargo – COO of ME Primary Care Assoc.

b. Marie Abraham- IPFCC c. Practices in ME with established PAC Utilized http://www.ipfcc.org/ Researched Dana-Farber/Brigham and Women’s

literature on their PAC

First Steps….. IPFCC site –utilized tool kits Composed purpose statement Determined size of PAC Created Charter Discussed Meeting logistics-

time/place/frequency Budget Developed application Explored advertising methods Timeline for recruitment and interviews

First hurdle…… Recruitment

a. Provider recommendation

b. Brochures in waiting areas, at check in/out

areas, and at clinical work stations.

c. Other staff discuss the opportunity with

patients.

Application….

SMMC PrimeCare Internal Medicine

Patient Advisory Council Member Application

Name:__________________________________________________________________

Address:_________________________________________________________________

City:______________________________State_______________Zip Code____________

Home Phone:___________________________ Cell Phone:________________________

E-mail Address:_________________________________

Why would you like to serve as a member of the patient advisory council?

If you are or have been on a committee please list the committees:

What special interest do you have in healthcare?

What meeting times would work best for you?

Daytime:_________ Specific Times:________________________________________

Evening:___________ Specific Times:________________________________________

Monday______ Tuesday______ Wednesday_____ Thursday_____

Patient Advisory Council Candidate would be expected to::

1 Year Term. Attend 75% of meetings. Able to listen to different opinions and share different points of view. Respect the ideas of others. Speak comfortably in a group. Get along well with many different kinds of people. Work as part of a team..

Suggested Topics the Patient Advisory Council will help with:

Patient Safety and Prevention of Medical Errors Reviewing Patient Satisfaction Survey Results Development of ways to measure Patient and Family Satisfaction. Reviewing and updating the use of computers for patient care and education.

Applications will be reviewed and interviews will be set up with potential candidates.

If you have any questions please contact Jane Foley, Practice Manager at 207-282-3349.

Interview Process…15 applicantsEach applicant met with the

entire PAC teamTeam selected 8 advisors

Q1:11 Q2:11 Q3:11 Q4:11

PAC formed

January 2011

Recruitment of Patients

Recruitment of Patients

First PAC Meeting

First PAC Meeting

2nd PAC Meeting

3rd PAC Meeting

Interviews of

Potential

Advisors

Interviews of Potential

Advisors

Kick off Meeting… First meeting held Dec 13, 2011

a. Introduction of advisors and staff

b. Darcy Shargo- gave overview of PCMH

c. Developed guiding principles

d. Discussed Meeting roles

e. Brainstormed opportunities for

improvement

PAC InitiativesRoll out of patient portal

• Had first patient portal demonstration• Reviewed portal paper work and recommended

changes

Reviewed new patient paperworkReviewed new billing statementPatient educationSelf-ManagementPatient Newsletter

Patient EngagementAn advisor attended our all staff

meetingOne of the advisors spoke at the May

PRIZM conferenceA small group of advisors and staff

attended Patient Engagement seminar in June

Future Initiatives:Interview new PAC applicantsSuggestions for Teamlet ModelInput on New Building

PAC Tool KitIn the near future our PAC tool kit

will be on the Aligning Forces For Quality website!

Questions