SMB Event

A DP Solutions Company

Small/Medium Business Strategy Update

Outsourcing Information Technology


Agenda

Welcome DP Solutions acquisition of ATSG Small/Medium Business Challenges and Alternatives Information Technology (IT) Trends Driving Change New Business Opportunities Using IT New IT services Dr. Cliff Kaufman - President, The Terminal Corporation Managed IT Services Presentation


DP Solutions + ATSG

DP Solutions Founded in 1971 Now 60 People 380 customers Dedicated to providing innovative customized IT

solutions Network Services Business Continuity Internet Services Hosting Solutions Business Applications Application Development Hardware and software

A perfect match – Stronger and Better


Small/Medium Business Challenges and Alternatives

The economic downturn has effected almost every business

Lower volumes Slower and more costly sales Fewer customers People under utilized


How do we cope with the recession?

Many costs are fixed and cannot be reduced Leases Equipment and software

Reduce variable costs Defer new projects Defer replacement of worn out equipment Defer maintenance Reduce hours and staff

Are these the best things we can do?


How can we ensure success in the recovery?

Maintain and strengthen core competencies Strengthen customer relationships Improve quality and service Retain key people Retain key business partners


We can achieve a balance between reductions and improvements

Outsource processes and systems

Improve performance and reliability

• Improve productivity

• Provide flexibility to scale for growth

• Implement new IT capabilities

Reduce costs and risks

• Free up people for critical tasks

• Focus on core business requirements

• Focus on customer retention

COPE WITH RECESSION FOCUS ON RECOVERY


New Improved Information Technologies Provide Opportunity CPUs, Storage, Devices, Media,

Servers and Workstations Smartphones Mobility

High speed networks Web access and services New Operating Systems and Applications Security and contingency

So What?


Virtualization - a new paradigm to leverage power and capacity Virtualization 101

Benefits include: higher utilization, flexibility, reliability, and lower cost Consolidated servers use less power and less space


The evolution of “Cloud Computing”

New and improved technologies driving change Resources on demand Remote provisioning, monitoring and repair Cloning, reallocation, duplication

Remote Network ServicesWeb Services

Virtual Servers

Spam Filters

Data Storage

Virtual Networks

Backup and Recovery


New Business Opportunities using Information Technologies

Integrated applications Office applications with shared calendars and files Content management Automated workflow Voice, data, media

Thin client application servers for clerical activities Web Portals and applications for employees,

customers, and suppliers Timely access to critical information for mobile and

remote staff Other


IT service offerings for SMBs

New IT services and products now available Managed IT Support Services

Proactive remote support to customer locations Hosting Services Backup and Contingency Services

Collocation of customer equipment Hosted solutions

Email, and smartphone access Thin client, MS Office, MS SharePoint, web sites

Virtual Servers supporting ERP Custom applications

Integrated Applications Solutions Content, processing Communication, mobility Voice, Data, Media


Outsourcing IT requires a competent IT provider and partner Capabilities and resources that will meet your

business needs Management and Staff Proven skills and resources

Planning and implementation Project management Technical services and support Alliances with specialty service providers Alliances and certifications with major technology

providers Financial Stability

Menu of solution offerings that are flexible and scale to meet demand


Outsourcing IT requires a competent IT provider and partner

Commitment to meet the needs of your business Trusted advisor IT planning Proactive guaranteed service and support Project and vendor coordination Technology integration

Commitment to ongoing Investment in best practices and infrastructure

People Training Infrastructure Products and services


Summary SMBs should focus on their core competencies Outsourcing IT functions is a strategic decision

In house IT requires people, skills, equipment, software, space, communications and more

Outsourcing provides SMBs affordable and rapid access to robust technologies, systems and expertise

Improve business process and communications Improve performance, availability and reliability Improve security, backup and contingency Increase IT options and resources Lower overall IT costs

Documents

SMB Event