SMAT Training

Saint Gobain Building Distribution NA

Walter C. Fluharty, Psy.D., CEESHealth, Safety and Environmental Manager

Quick Review

An assessment will allow safety professionals to evaluate the effectiveness of their organization’s safety efforts.

• Tool to capture employee perceptions and used by organizations to make informed decisions on where to place resources to obtain optimum results, visibility and worker buy-in.

Findings of Assessment

Working Well• Employees genuinely

concerned about each other.

• Efforts to improve safety recognized and employees feel empowered.

Opportunities• Manager dedication to

safety questioned.• Employees desire

more involvement.• Some basic training

needs were not being met.

Mandate From Parent Company

Implement the corporate Behavioral Based Safety Process (SMAT) by June

2010.

Distribution delayed one full year!

SMAT?

• Senior Manager Audit Tool• Safety Management Audit tool

Safety Matters All the Time

SMAT?

• Hybrid of Behavior-based safety observation and feedback process

• Sample of employee behaviors as they relate to safety

• Positive reinforcement of safe behaviors

SMAT?

• Opportunity to assess effectiveness of our safety processes; training, procedures, JHAs, etc.

• Coaching at risk behaviors which cause “concern”

• Forum for discussion and solving of safety concerns with employees in a focused way

TF-3 FIRST AID

TF-2 RECORDABLES

TF-1 LOST WORKDAYS

FATALITIES

SAFETY PYRAMID

TF 4 NEAR MISS

BEHAVIORS

TF-3 FIRST AID AND TF 4 NEAR MISS

TF-2 RECORDABLES

TF-1 LOST WORKDAYS

FATALITIES

Work Environment•Design (Ergonomics)

•Job/Peer Pressure

•New Product Lines

Management System•Accountability

•Measurements

•Essential Process Elements

Safety Culture•Vision

•Goals

•Policy

•Values

SAFETY PYRAMID

Relationship between Behavior, Attitude and Culture

Attitude

Behavior Culture

Behavior is a Function of Consequence

Behavior is a Function of Consequence

• Significance – Positive or Negative

• Timing – Immediate or Future

• Probability – Certain Or Uncertain

ABC Analysis (PIC/NIC)

Antecedents Behavior Consequences

EDENTS

P/N I/F C/U

*Remember, consequences are from the point of view of the performer(s).

Nicotine addiction

Boredom

Stress

Meals

Alcohol

Coffee

Telephone

Driving

Ash tray

Going to bed

Break time

Smoking cigarettes

The Problem Pinpointed Performance

Heart Disease

Lung Disease

Cost

Dirty

Stinks

Criticism

Holes In Clothes

Fires

Taste

Nicotine

Stimulant

Relaxation

Fills time

N

N

N

N

N

N

N

N

P

P

P

P

P

F

F

I

I

I

I

F

F

I

I

I

I

I

U

U

C

U

U

U

U

U

C

C

C

C

C

How SMAT will work ?

• Add PIC Consequence - FEEDBACK

• Encourage problem solving

• Tool for Safety Huddles

How SMAT will work?

• Observation Card

(front)

How SMAT will work?

• Observation Card

(back)

Successful Observation and Feedback

• Observe at a safe distance.• Stop any imminent danger! • Start with the positives – R+• Show Concern• Ask:

- “Why?”- “How can we do this differently?”- “How can I help?”

Your Role in SMAT

Senior Leaders:

• Conduct one SMAT (Observation and Feedback) each time you visit a Branch

• Share SMAT with the Branch for problem solving at the next “Safety Huddle”

Your Role in SMAT

Branch Team Members:• Five (5) Observations per branch/month• Will be prompted by “Safety Playbook”• Actively participate in the observation with the observer• Active discussion and feedback• Be open to coaching of observed “AT RISK” behaviors • Review each SMAT Observation at “Safety Huddles” and

problem solve.• Participate in correcting safety issues that arise

SMAT

Barriers to success?• Arguments• Not wanting to be observed• Consistency• Association with discipline

Future Expansion• Develop proactive metrics (# SMATs, Corrective Actions, etc,)

Any questions?????