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Smarter Government
<<insert…………Introductory Video here>>
Agenda
How do I get Started
Examples Smarter Water, Health, Transport, City Operations
What is a Smarter Government?
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CHANGING DEMOGRAPHICSMedian ages are rising in the developed countries of Italy, Germany and Japan, but dropping in developing ones such as India.
RISING ENVIRONMENTAL CONCERNSSocieties and governments are becoming more attuned to what the earth can provide and what it can tolerate.
GROWING THREATS TO SOCIAL STABILITY AND ORDERFrom terrorism to armed conflict to pandemics to natural disasters, the character of threats is changing.
ACCELERATING GLOBALIZATIONCountries and societies are becoming more economically interdependent across social, political and cultural boundaries, as illustrated by current economic conditions.
EVOLVING SOCIETAL RELATIONSHIPSToday, governments are expected to deliver results and value through secure, private services that are available anywhere at any time.
EXPANDING IMPACT OF TECHNOLOGYThe adoption of the Internet is remaking the landscapes of business, healthcare and government.
Smarter Government: a response to global demand
…… is one that integrates technology into a strategic approach to sustainability, citizen well-being, and economic development ……… but also stressing the importance of integration and interaction across multiple domains.
Pike Research
A Smarter City ….
Smarter Cities 21st Century Government: Integrated across Multiple Domains
<<insert………… predictive crime analytics here Video here 23 sec >>
…… is one that integrates technology into a strategic approach to sustainability, citizen well-being, and economic development ……… but also stressing the importance of integration and interaction across multiple domains.
Pike Research
A Smarter City ….
has moved from… Reactive to Predictive to Proactive: Applying advanced analytics and industry expertise at all levels of the organization to more precisely predict - and continuously act on - risks and opportunities.
Municipalities lose as much as 20% of their
water through leaks.
A blackout in the Northeast of the US affected over 55
million people.
More of the Same is Insufficient: Proactive Action
A major traffic jam in China caused gridlock for 60 miles
and lasted ten days
Water Transport Energy
Example: Leveraging Information: Intelligent Transport
Needs to Outcomes: Smarter Citizen Services Maximizing the social & economic return on investment
Intake &
Enrollment
Referral
Inte
grat
ed
Serv
ice
Del
iver
y
OutcomePlan
Social Context
No Wrong Door
Integrated Case
Management
Outcome Managemen
t
SOCIAL and ECONOMIC POTENTIAL
Benefit Planning
& Selection
Screening &
ApplicationLife Event Manageme
nt
Needs-Based Triage
Financial Management
Provider Management
Participant Management
Evidence Management
Eligibility & Entitlement
Finance
Shelter
Safety
Education
Food
Health
Disability & Workers’ Comp.
Public Health
Family Services
Social Assistanc
ePensions
Employment
Services
Outcome Identificati
on Service Provisionin
g
Outcome Evaluation
Non-GovernmentOrganizations (NGO)Government Agencies
Providers
Client
Life Events
Needs
Non-Government OrganizationsCBOs and Service Providers
Government Agencies
Outcome Planning
Smarter Citizen Services
Smarter Citizen Services
Smarter Citizen Services
What if a diverse city council could become more efficient and better accomplish its political promises?
• Cognos® 8 Business Intelligence“The implementation of a robust, comprehensive and integrated performance management system to support our new management model helps the city administration to be more effective and transparent. This has given us a better view of the areas where we should focus our economic and operational efforts in order to make the city a better city for everyone.”
City Hall needed to create a more efficient management reporting process to streamline measures and indicators, analyze data, and allow for the exchange of cross-functional information exchange.
The Opportunity
The Council of a Large Spanish City
What Makes it SmarterThrough a robust, comprehensive performance management and reporting tool, City Hall can now ensure that its new strategy is enforced and aligned with all sectors, districts, institutes, and autonomous organizations throughout the city. Dashboards include more than 2,500 measures that are defined and linked to strategic objectives, which enables the council to assign municipal budgets based on key performance indicators. As a result, the city is better able to accomplish political promises made to its citizens as well as to become a more attractive city for tourists, companies and investors.Real Business Results• Enabled municipal budgets to be driven by performance measures and mandated strategic objectives
• Established a common framework to align all city services with the new strategy
• Allowed for strategies and targets to be evaluated on regularlySolution Components
After introducing a new “Direction by Objectives” and “Budget by Programs” model, the council of a large city in Spain establishes a real performance management solution.
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Engaging People: Dubuque Smarter City Living Laboratory
http://www.youtube.com/watch?v=mBSVITlkiBw
Smarter Healthcare: the digital Hospital
Smarter Healthcare: Integrating across the Community
Smarter Healthcare: Integrating across the Community
<<insert………… Rio Smater City Video here 2 mins >>
Intelligent Operations CenterPredictive Systems
Modeling & Simulation
DirectivesKPI’sAlerts
Event Rules Workflows
Gateway Gateway Gateway Gateway
GIS Information
Services
Semantic Models
Gateway
Other Feeds:WeatherCitizensHealth
FinancialsHospitals Civil DefenceFire AmbulanceSurveillance
Service Bus
City Archives
Intelligent Operations: One platform for City Operations