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SMART TV TRAINING FOR TECHNICIANS
Nick FosterFebruary 2011USA Training CenterUSA Training Center
20OUTLINE
011 Smaart TVs
1. What is Smart TV?2. How does it work?3. What models have it?4. What are the differences in hardware?5 How do I update the firmware? 5. How do I update the firmware? 6. How do I connect to a network?7. How do I test it?
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7. How do I test it?
ning CenterNick Foster
20WHAT IS SMART TV/NETCAST?
N tC t i th f LG’ I t t
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NetCast is the name for LG’s Internet connected TVs.
art TVsBBTV
LG Smart TV is NetCast plus the ability to download
A.K.A. NetCast S t TV
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the ability to download additional applications from
an LG app store
Smart TV Broadband TV Internet TV
C t d TV
ning CenterNick Foster
Connected TV
20SMART TV OVERVIEW
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New menu system - Dashboard Menu button is now labeled Home Premium apps still come pre-installed art TVs
pp p TV login is required to download apps Website register only required for pay apps
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2010 NetCast 2011 Smart TV
20REMOTES
2009 Remote 011 Sma
2009 Remote
art TVs
2010 Remote
2011 Remote
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2011 Remote
ning CenterNick Foster
20MAGIC MOTION REMOTE
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Motion sensing remote Included with LW9500, LW7700, LW6500 art TVs
Press enter to bring up cursor Press Enter and Mute to reinitialize
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20HOME SCREEN EXPLAINED
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20CARDS EXPLAINED
011 Smaart TVs
North American models will have 3 Cards
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o t e ca ode s a e 3 Ca dsNetCast Featured Premium
Your favorite appsNetCast Featured Apps ning Center
Nick Foster
Ads for the LG app storeMy Media
USB and DLNA file player
20011 SmaNorth American models will have 3 Cards
NetCast Featured Premium
art TVs
NetCast Featured PremiumYour favorite apps
NetCast Featured Apps Ads for the LG app storeAds for the LG app store
My Media USB and DLNA file player
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20011 Smaart TVs
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20The Plus button opens the full 011 Sma
The Plus button opens the full screen version of the Card
art TVsTrainN ning Center
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[Drag]
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Premium Apps Card NetFlixViewsterMLB TV art TVs
VUDU
Premium Apps Screen Netflix CinemaNow PicasaPremium Apps Screen NetflixVuduMLB TV YouTube
CinemaNowfacebooktwitter vTuner
Picasa, AccuWeatheraccedo
Regular Apps Media Search
Viewster Google Maps
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Regular Apps Media SearchWeb BrowserMedia Link
ning CenterNick Foster
20MEDIA SHARING
011 SmaHard Drive art TVs
USB
LG Smart TVSmart
Share
Flash Drive
MobileDLNA
Media Link
Mobile
PCPC
New Features:
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New Features:Media Link powered by Plex (plexapp.com)Microsoft PlayTo support. Push files to the TV (DLNA-DMR).
ning CenterNick Foster
20APP STORE
011 Smaart TVs
TrainN ning CenterNick Foster
20011 Smaart TVs
TrainN ning CenterNick Foster
20011 SmaMultiple IDs can be generated on one
1 Device – Multi ID
You can use up to five Devices with a single
1 ID – 5 Device
art TVs
Device, and app purchase details can be separately managed for each ID.
ID. (You can install and use purchased apps on a maximum of five Devices.)
User ID 01ID 01 ID 01
ID 01
User ID 02
User ID 03
. ID 01ID 01
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..
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20PRE‐INSTALLED APPS
Th f i t ll d
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There are four areas you can access installed apps
art TVsTrainN ning Center
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20HARDWARE DIFFERENCES
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Networking hardware is built onto the main board.
art TVsTrainN ning Center
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20SUPPORTED MODELS
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2009
2009 NetCast:LH50
2010 NetCast:LD550
2011 Smart TV NetCast:LZ9700
2010 2011
art TVs
LH50LHX
LD550LD650LE7500LE8500
LZ9700LW9500LW7700LW6500
LEX8LEX9LX6500LX9500
LW5700LW5600LV5500LV5400LX9500
PK750PK950
LV5400LV3700LK550LK530
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PZ950PZ750
ning CenterNick Foster
20
Th 3 t d fi d t
FIRMWARE UPDATES011 Sm
a
There are 3 ways to do firmware updates Internet (Network System Update) USB Automatic USB M l
art TVs
USB Manual
There are 3 ways to check firmware versionS i M1. Service Menu • Press instart on service remote
2. In the customer support menu2011 d l i ’ i h• 2011 models it’s in the setup menus
• 2010 models press menu and then red button3. Host Diagnostics
hl h d f
Correct
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• Highlight option and press 1 four times
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Incorrect
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USB Update1. Download the file to a USB drive into a folder named LG_DTV. File
extension will be .epk.p2. Turn on the TV and insert the USB drive. 3. The TV will automatically try to install the firmware. If not, then you
already have the newest firmware. 4. Follow the instructions and wait for it to finish.
TrainN ning CenterNick Foster
20Manual USB Update1. Download the file to a USB drive into a folder named 011 Sm
a
LG_DTV. 2. Turn on the TV and insert the USB drive. 3. Highlight Option in the user menus. art TVs
4. Press the FAV or Mark key 4 times.5. Choose the correct file and press Enter.
CorrectCorrect
Incorrect
TrainN ning CenterNick Foster
20011 Smaart TVs
TrainN ning CenterNick Foster
20TV SETUP
011 SmaIf using a Cable or Sat box as a tuner
Initial Setup
art TVs
g Connect an HDMI cable to the box. You do not need to run the Auto Tuning
Antenna (OTA) or unscrambled cable (ClearQAM) Connect coax cable. Run auto channel scan. Run auto channel scan.
Menu->Channel->Auto Tuning->Start/Yes
Network connection
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Network connection Use a wired connection when possible Wireless dongle is included in 2011 Use WPS when using wireless ning Center
Nick Foster
Use WPS when using wireless
20NETWORK SETUP
Terminology 011 Sma
LAN Local Area Network.
WAN Wide Area Network. A network covers a large area. Typically connects
Terminology
art TVs
WAN g yp ysmaller networks together. The Internet, for example.
DLNA
DLNA stands for Digital Living Network Appliance. It provides an easy way to share media on a network. DLNA requires a server and a player. I thi ti l th l di d i LG TV th t t DLNA ThDLNA In this article the player discussed is LG TVs that support DLNA. The server is typically a PC running DLNA server software...but can be other devices. Almost any operating system can run DLNA server software.
CIFS Common Internet File System (CIFS). File sharing protocol used by CIFS y ( ) g p yWindows.
TCP/IPThe Internet Protocol Suite. Common network protocol used by the internet. Requires each computer to have an IP (Internet Protocol) dd
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address.
DMZDemilitarized Zone. This allows the IP address of the device entered to bypass the firewall. Therefore, your NAS can be accessed via the Internet while other devices on your network are protected ning Center
Nick Foster
Internet while other devices on your network are protected.
ISP Internet Service Provider. The company that provides your Internet access.
20NETWORK LAYOUT
011 Smaart TVsRouter
Modem
Connecting to an existing
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Connecting to an existing network is the most typical and easiest network setup.
Or…you can connect directly to a modem.
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20CONNECTION SETUP
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Wired ConnectionRouter/Gateway
DSL/Cable Modem art TVs
Wireless ConnectionWireless Connection
• AN‐WF100 is a Wi‐Fi USB adapter compatible with all 2010 HDTV models featuring NetCast
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featuring NetCast.• Only this wireless adapter can be used with an LG TV. • Does not support 2009 models. ning Center
Nick Foster
• Sold through LG dealers.• Supports IEEE 802.11a/b/g/n
20INSTALLATION GUIDELINES
1 Connection 2 Network 3 Function 011 Sma
1. Connection Setup
2. NetworkSetting
3. FunctionTest
Connect the TV to the Run IP auto Verify service
art TVs
Connect the TV to the existing network
Run IP auto Setting
Verify service is operational
Actual Steps1) Connect the TV to your router with an Ethernet cable.
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) y2) Go to the Network Menu on the TV and choose the Network Setting option. 3) Highlight the auto setting option (should be default) and press Enter.4) Wait until it's finished. It will populate the boxes with the settings found.5) Close the menu and start using NetCast
ning CenterNick Foster
5) Close the menu and start using NetCast.6) A quick test is to try to get an activation code in the NetFlix application.
20Wired Connection
011 SmaConnect the TV to your network using a
standard Ethernet (patch) cable Cat 5 Cat 5e
art TVs
standard Ethernet (patch) cable…Cat 5, Cat 5e, or Cat 6 cable with RJ45 male connectors.
When using a direct connection, you may need a cross‐over cable.
When using a direct connection, you may need to use the manual IP settingto use the manual IP setting.
Make sure the green light is lit and the orange light blinks.
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Menu Setup
1) Go to the Network Menu on the TV and art TVs
)choose the Network Setting option.
2) Highlight the auto setting option (should be default) and press Enter.
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When would you use manual? If you need to put the TV in an unrestricted zone, you would enter the IP address of the TV in the ning Center
Nick Foster
router’s DMZ or Port Forwarding menu.
20011 Sma
3) When finished connecting, it will populate the boxes with the settings found.4) Cl h
art TVs
4) Close the menu.
If the setup fails, the TV will let you know at which point it failed.
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In this particular example the problem was using 2 routers. The first router allowed access but the second router did not. ning Center
Nick Foster
20Manual IP Setup
011 Sma
The customer will have to find and type in the numbers manually. They can find these numbers from a PC on their network by opening a art TVs
command prompt and typing “ipconfig”.
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TV settings
IP : 192.168.0.33
SM: 255.255.255.0
GW: 192 168 0 1
ning CenterNick Foster
GW: 192.168.0.1
DNS: 192.168.0.1
20Wireless Connection
011 Sma
WiFi Connection Types:
U i SSID d
art TVs
• Using SSID unprotected• Using SSID protected (Normal)• Connect with pin number (WPS‐PIN)• Simple setting button (WPS‐PBC)p g ( )
d• AN‐WF100 is a Wi‐Fi USB adapter compatible with all 2010/11 HDTV models featuring NetCast.• Only this wireless adapter can be
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y pused with an LG TV. • Does not support 2009 models.• Sold through LG dealers.S t IEEE 802 11 /b/ /
ning CenterNick Foster
• Supports IEEE 802.11a/b/g/n
20Wireless Using SSID
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1) Insert the LG wireless dongle into a USB port on the side of the TV. art TVs
2) Switch the Network Type from Wi d Wi l
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Wired to Wireless.
ning CenterNick Foster
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2) Select the name of your wireless network.
art TVs
3) If it is a secured network, it will ask you to t th d Oth i it illenter the password. Otherwise, it will
connect
The LG WiFi Adapter supports all the
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The LG WiFi Adapter supports all the common forms of WiFi encryption.
Open, WEP, TKIP, AES, WPA, WPS (PIN, PBC) ning CenterNick Foster
20Wireless Using WPS
011 Sma
2) Press the WPS or PBC button on the router. art TVs
3) Th C
1) Choose Simple Setting
3) Then press Connect.
TrainN ning CenterNick Foster
203) FUNCTION TEST
011 Sma
To test, try to connect to NetFlix
art TVs
All buttons should be green. The example above means the TV can see the NetFlix server just can’t connect or be activated This means either the router
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NetFlix server, just can t connect or be activated. This means either the router is blocking the connection or the TV has a defective NetFlix ESN.
Some older routers may block NetFlix. Firmware update will fix it some cases. ning CenterNick Foster
Otherwise try turning off the firewall on the router, connect to NetFlix, and then turn the firewall back on.
20NETWORKING REVIEW
011 SmaRecommenced connection order when experiencing problems art TVs
Recommenced connection order when experiencing problems1) Use a wired connection if convenient.2) Next go with choosing an SSID
(I th h “S l t AP f li t”)(In the menu, choose “Select AP from list”). 3) Try the WPS button method.4) Use the wired or SSID, but use manual to enter info.5) Connect directly to the modem.6) Try a different router.
TrainN ning CenterNick Foster
20NETWORK TROUBLESHOOTINGSpeed Requirements 011 Sm
aBar to1 2 3
1Vudu
Speed Requirements
art TVs
Display1 2 3
HDX 0~4.5M 4.57~6.75M 6.75~9M
HD 0~2.25M 2.25~3.35M 3.37~4.5M
SD 0~1M 1~1.5M 1.5~2M
B t
Netflix
Bar to Display
3 5 7 10 13
Network Speed 350K 500K 1000K 1500K 2600K
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Bar to Display
1 2 3 4 5
Youtube
ning CenterNick Foster
Network Speed 200K 400K 600K 800K 1000K
20No Network Connection 011 Sm
aLED Blinking on TV
Yes The Router is bl ki h
Does turning off Does turning off the firewall in
art TVs
Network Port?on TV
Network Port?
No
blocking the TV the router work?the firewall in
the router work?
No
the router work?
Does a direct connection to
the router work?
Most likely router problem, but
possibly mainboard problem
No
Does a different cable
TrainNReplace the
work?
No
ning CenterNick Foster
pMain Board
20NetFlix Problems 011 Sm
aWill NetFlix activate?
Yes YesCan you play a Can you play a movie, but it keeps stopping
See next page art TVs
Does Does
No
Turn the Turn the
to buffer? to buffer?
No
turning off
work?
turning off the firewall
in the router work?
Does turning Does turning off the firewall in the router
work?
Turn the firewall back on. If ceases to operate, call LG.
firewall back on. If ceases to operate, call LG.
Yes Yes
work?work?
No
Call NetFlix to Call NetFlix to make sure ESN
Router or ISP is blocking port(s)
needed by NetFlix
Can you ping Can you ping NetFlix?
h
call LG.
No
Yes
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is in NetFlix’sdatabase.
No
needed by NetFlix. Call LG with info.(NetFlix uses port
80 and 443)
Pathpingmoviecontrol.ne
tflix.com
ning CenterNick Foster
Replace Mainboard.
20NetFlix streaming Problems 011 SmaTo play videos without buffering, Network Condition speed should be greater art TVs
p y g, p gthan 1.5Mbps…sustained.
For the best quality picture, a connection speed of 4.0Mbps is needed.
Your connection may be affected by other activity on your network, such as online gaming, file sharing or other video streaming.
You can test your bandwidth at one of these sites:http://www.speadeasy.net/speedtest/http://www.speedtest.net/
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WiFi or Powerline adapters can cause dropouts due to interference.
ning CenterNick Foster
20DLNA SETUP
011 Sma
DLNA stands for Digital Living Network Alliance. It provides an easy way to share media on a network. DLNA requires a server and a player. Almost any operating system can run DLNA server software. art TVsDLNA server software is included with LG devices that are DLNA certified players. It is called Nero MediaHome Essentials. Other options include Windows 7, which has a built‐in DLNA server. Windows Media Player 11 also has a built‐in DLNA server.
TrainN ning CenterNick Foster
20DLNA Terminology 011 Sma
DLNA Digital Living Network Alliance. A media sharing device that uses standard computer networking protocols. art TVs
DMS Digital Media Server. Software or a device that can serve media files to other devices on a network.
DMP Digital Media Player. Software or a device that can play di fil f DLNA (DLNA DMS)media files from a DLNA server (DLNA‐DMS).
DMC Digital Media Controller. This is a Digital Media Server that can also "push" files to compatible devices. The server software can instruct a compatible device which media pfiles to play. Aka Play‐To.
DMR Digital Media Renderer. This is a device that can receive commands from a Digital Media Controller. DMC compatible server software can instruct a DMR which
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compatible server software can instruct a DMR which media files to play. A DMR also features the functionality of a Digital Media Player. Current LG devices do not support this. ning Center
Nick Foster
20MediaHome installation011 Sm
a
1) After installing MediaHome, open the program.2) When you run it for the first time, the wizard will start. Click either option on h f ld h d h i f ld ll
art TVs
what folders to share. We recommend choosing folders manually.
TrainN ning CenterNick Foster
20011 Sma3) Just choose a folder like My
Music to add You can add more
art TVs
Music to add. You can add more folders later.
4) Click the Start the media server
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4) Click the Start the media server now button to start the media server.
ning CenterNick Foster
204) Now your files are being shared. You can add more folders to share at 011 Sma
this time. Close the control panel when done. The server will run automatically in the background every time you start Windows.
art TVsTrainN ning Center
Nick Foster
20MyMedia Operation
011 Sma
Once you have connected the TV to your home network, you can access any DLNA servers on the network. The TV requires no additional setup. Below is how to access the files on a DLNA server
art TVs
how to access the files on a DLNA server.
1) Press menu on the remote and choose My Media.
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2010 NetCast
ning CenterNick Foster
2010 NetCast
2011 Smart TV
20011 Sma2) For this example, choose Movie. art TVs
3) The TV will automatically search and list media servers.4) Choose the DLNA server you wish to connect to.
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NOTE: You may have to allow the TV access in the DLNA server's software menu.
ning CenterNick Foster
20011 Sma
5) Choose Album or All Video. Note that in this case "album" means "collection"...It doesn't refer to a
i lb
art TVs
music album.
6) This will show a list of video files in the shared folder.
TrainN ning CenterNick Foster
20NOTE: If you press the up button and choose a 011 Sma
y p pphoto or music folder you will notice none of your music or pictures show. This is because the TV is in Movie mode and will only show video files Press the green button on the remote to
art TVs
files. Press the green button on the remote to change to Photo mode and the photos in the folder will be displayed (like the picture below).
TrainN ning CenterNick Foster
20MyMedia Formats011 Sm
a
Below are the typical supported formats on LG TVs that support DLNA. New LG TVs that support DLNA are DivX Plus™ HD certified. art TVs
Video
Video Codecs: DivX, Xvid, H.264, AVC, MPEG2
A di C d AC3 ACC WMA MP3 DDAudio Codecs: AC3, ACC, WMA, MP3, DD
File Extensions: MP4, MKV, DIVX, AVI, MPEG, MPG, VOB
Music
Audio Codecs: WMA, MP3 (8‐320 kbps)
File Extensions: WMA, MP3
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Photos
Codecs: JPEG, PNG ning CenterNick Foster
File Extensions: JPG, JPEG, PNG
20011 Sma
MyMedia Notes
art TVs
• The most common video format to use with DLNA is H.264 at 30 frames/sec.• Remember, even when using a supported codec, the file container and file extension must also be supported by the player.• Nero MediaHome supports DivX subtitles, some other DLNA servers do not. • The DLNA server and the TV must be connected to the same router. • Some Anti‐Virus programs may block media sharing.Some Anti Virus programs may block media sharing.• Nero MediaHome is supported by Nero. Nero.com.• Other popular DLNA servers: Cyberlink server, Twonky, Windows Media Player11.
TrainN ning CenterNick Foster