Smart Transformation of Banks

SPAN Infotech (India) Pvt. Ltd.

ISO 9001:2008 | ISO / IEC 27001:2005 | CMMI Level 5 | PCMM Level 3

Smart Transformation for Banks


Wednesday, 19 November, 2014

Sponsored By:


Today’s Speakers

2

Mahesh D.N.AVP-BFS Practice Head


Email Id:[email protected]

Karthik BapatLead Business Analyst


Email id :[email protected]

Terence HookStrategic Advisor


Email id:[email protected]


Introduction

3

Smart Systems

New technology

Modernization

Rigid systems

Old technology

Outdated business services


Why change anything that is working fine?

4

Customer ‘wow’ experience Personalized pricing and portfolio mixes Banking without boundaries

Cost Reduce maintenance & operating

costs

Competitive reach Not by branch networks, but through

technology, licenses, advertising

Changing revenue models and business needs From assets and liabilities to customer

engagement and cross-selling


Payments and Transactions (1994-2000)

2000-2020

Build a digital ecosystem

Intelligent multichannel

Optimized Product

Distribution

Socially engaging

Customer centric

What is the change ?

5


Technology that helps us change!

6

Wave 1MainframeTerminals

<1985

Wave 2LAN / InternetClient / ServeSolutions1985-2005

Wave 3Big Data AnalyticsCloud ServicesSocial businessBroadband / Wi-Fi

Intelligent solutions2005 – 2020+


Big Bang

One-time change Pre-training required For bulky systems

Sequential

Module by module change

For patched or modular systems

Approach to Smart transformation

7

Hybrid Logical Components at

a time


Impact & Trigger Analysis - Current Standing

8

Organization Vision & Strategy Short-term & long term objectives Organic vs inorganic growth

Systems Analysis (Infrastructure) Effectiveness Age Efficiency Support Maintenance costs Interoperability

Stakeholders Business consumers Internal user / customer Management executives

External factors Market feasibility Central bank regulations Political environment Clearing systems/norms


Scorecard

9

Business Consumers

Internal UsersManagement Executives

Stakeholders

System 1

System 2

System 3

Best Fit

Next Best

Last Preference

System 1 System 2 System 30

102030405060708090

100

1020

80

40

102

15

6070

10

50

90

2030

10

40

60

90

Systems Analysis

Effectiveness Age Efficiency Support

Maintenance Cost Interoperability

Marke

t feas

ibility

Central

bank r

egulat

ions

Politic

al env

ironm

ent

Clearin

g sys

tems / nor

ms

Other F

actors

1

Other F

actors

20

306090

External Factors



50

100

150

Organisation

Vision & StrategyShort Term & Long Term Objectives Organic & Inorganic Growth

Best Fit

Next Best

Last Preference


External data

Internal data

Example 1- Smart banking to engage and delight

10

Customer calls on an enquiry

BANK

Capitalize on dashboard

interpretation like: Spending &

Investment patterns

Dashboard services

Self service to save time

Answers the Query

Powerful Dashboard Representa

tion

Customize an offer

Video call with

experts

Advisory tools for the

future

Big Data /

BI

Mobility

WebRTC

Edge over other players Increase in goodwill Enhances customer loyalty Speed up the process of problem solving Create a similar experience across the different channels


Example 2- Bank connects with business

11

Edge over other players Increase in goodwill Enhances customer loyalty Speed up the process of problem solving Create a similar experience across the different channels

Big Data /

BI

Mobility

Customerin car

show room

Self service to identify loan eligibility

Use WebRTC to talk to my bank about details

Apply for Loan

Risk Profiling

Point of sale finance

Take your car home

Cloud


Your Journey - Sequential

12

Score cardyou systems

Identify key stakeholders for SMART transformation of your bank

Take a phased approach

Go to market

New version of your bank

Customer

Centered Design

Mobility

Big Data /

BI

Cloud/Web

solutions

CRM Security


SPAN Overview

13

Offshore Centers Certified – CMMI 5, PCMM 3– ISO 9001:2008– ISO 27001: 2005

Almost two decades in IT solution providing Part of US$2.3 Billion Norwegian company

& 10,000+ employees #7 in Best IT Employer in India

Banking & Finance Insurance & Healthcare Retail Independent Software Vendors

Product Engineering Services Application Management Independent Testing Services Enterprise Mobility DW / Analytics Remote Infrastructure Management

Services ERP

Relationship Model– Management focus– Governance team

Innovative Pricing Tailored Business Models Pavilion® Engagement Model

Stability

Domain

Technology

Client Engageme

nt

Processes


Questions

14

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