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Organizational Profile

Primary Information of the Company

Name of the Company: Smart Force Outsourcing System Limited

Address: 79, Kazi Nazrul Islam Avenue (1st Floor) , Farmgate, Dhaka-1215.

Tax Identification No: 315443943086 & VAT Registration # 19151024842

Trade License No: 0113871

Mobile No: 01911635369 ,01715752652

E-mail: maruf@smartfosl.com

Web: www.smartfosl.com

Main Line of Business: Outsource Services

SFOSL provides a continuum of leading edge logistics, transportation and human resource

management solution inside the country for over 3 years. SFOSL is specialized in providing

outsource services for clients who want them. We render the services with utmost honesty

and efficiency. In the years with our experience that we have gathered business process

outsourcing (BPO) is our main focus. BPO is the practice of using a third party, contracted

to perform specific, specialized processes on an organization’s behalf be it commercial,

developmental etc. By outsourcing certain aspects of “doing business,” that particular

company can focus on its primary purpose, whatever that may. For example, it can be cost

effective and focused on more core activities. Our commitment in building up strong

relationship with our clients is focused in our maxim:

Provide exactly What You Need…

Precisely When You Need It .

Training:

Over the year training has become integral part of our activity. We provide on the job

training for

-Safe Driving

-Spoken English

-Etiquette & Behavior of Staff

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MANAGING DIRECTOR

CONSULTANT

DIRECTOR DIRECTOR FINANCAL

MANAGER

MARKETING

TOTAL STAFF=4

FINANCE TOTAL

STAFF=5

HR TOTAL

STAFF=8

MONITORING &

EVALUATION

TOTAL STAFF=11

ORGANOGRAM OF SFOSL

1. Policy Making

& Marketing

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Company profile in relation to Reliability/Recruitment/Staffing /

Personnel Management/ Supervisory /

Recruitment

Reliability

Our clients rely on us for their outsourced staff as we go mainly through their human resource

functions, manage their payroll, and all compliance issues like bonus, overtime, health life and death

insurance, leave, provident fund etc. Our greatest strength of reliability is our honesty; accept

improvements, integrity and eager to be effective according to the needs of the clients.

The company has a team of personnel from the above orgonagram list who source, call,

interview, take tests and recruit/select/ organize training /brief personnel according to the

needs of the organizations. We have a range of personnel starting from site engineers,

operation assistants, front desk officers, data operators, junior officers, messengers, drivers

etc. They are SFOSL staff under a contract placed in different organizations as their

outsource staff.

Staffing

After the recruitment, placement of personnel is done in different organizations. Presently we

have 5000 staff. Our experience goes over twelve years in setting our mission and goals and

thus we have the corporate capability in managing clients of providing human resource

management regardless of the training component. The grass level worker reports to the

relevant focal points for each client and they thereby report to the management team on a

daily/weekly basis. The management team also meets the client management once every

month. The quality of the service is maintained by constantly monitoring the activities of our

service through various methods and timely payment (including salary and other facilities) to

the staff every month.

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SSL fund management is operated by

- Eastern Bank

- Islami Bank

The processes of the company profile are depicted in relevant chapters of the proposal

for example in this chapter we have shown the

Corporate capability and quality control Corporate capability is essential for the survival and continued existence of any company in

today’s competitive business environment. Corporate ability can be simply defined as the

reputation in the corporate world that the company is able to create to identify itself with its

customers. Most companies truly believe that a corporate characteristic goes a long way in

establishing a long term impression about the business and the company. It conveys a strong

message about the purpose and principles of the company to the population that the company

interacts with. We have over 3 year of experience in setting our mission and goals and have

the corporate capability in managing 4 clients (see clients list attached) of providing human

resources management regardless of the training component. Also attached is our company

orgonogram. The grass level worker reports to the relevant focal points for each client and

they thereby report to the management team on a daily/weekly basis. The quality of the

service is maintained by constantly monitoring the activities of our service through various

methods and timely payment (including salary and other facilities) to the staff every month.

Capacity

The services that Smart presently provides indicate that the company has the capacity to

provide the following services in terms of qualifications/skills, experience of the

management and staff, finances and facilities available. The services provided are:

Team assistant

Office assistant

Computer Operator

Data Entry Operator

Marketing Officer

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Territory Operator

Project Analyst

Technical Analyst

Communication Staff

Front desk officer

Executive/officers

Payroll management

Call Center Agents

Besides we are capable of providing any Business Process Outsourcing service. With the

expansion of business and needs of the clients we are proficient in giving any contractual

service either it be human resource management or logistics supplies.

Logistics available with regards to managing outsource service

5000 sq. ft office space of Smart Services Limited is filled up with good furniture, air-

conditioners and other necessary equipment. The logistics along with the quantity available

are shown in the table below.

Logistics Quantity

Telephone (PABX-Panasonic) 5 (with 2 extensions)

Mobile 100 (In Head Office)

printers 20

Computer 100

Fax with telephone 15

E-mail (Wi-Fi connection) Whole office

External Resource Planning

System (ERP)

For HR, Payroll and Accounting System

Field Offices

Our client field offices facilitate us for official

visits and there is a focal person in every field

station

Vehicle 50 ( 40cars & 10 Motor cycles)