Small Scale Industries Project

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    INTRODUCTION

    1.1 SMALL SCALE INDUSTRIES

    1.1.1 Preview

    The development of modern small-scale industries has been

    one of the most significant and characteristic features of industrial

    development in India. The most significant aspect of small industry

    development is that this sector has simulated economic activity of a farreaching magnitude and created sense of confidence among huge number of

    small entrepreneurs. Its adaptability semi-urban and rural environment where

    infrastructure is under developed and capacity to attract small savings and

    direct them to productive channels, the small industries sector has been

    recognized, in successive 5 year plans as an effective instrument in the

    development of backward and rural areas. Apart from its economic aspects, it

    also justifies in generation of large employment opportunity at comparatively

    low investment, removal of poverty, attainment of self reliance, reduction in

    disparities in income, wealth and consumption standard and regional

    imbalance that the country has set out to accomplish.

    1.1.2 Small Scale Industries - Definition

    Industrial undertaking, in which the investment in fixed assets in

    plant and machinery, excluding land and building, whether held on ownershipterms or on lease or on hire purchase, does not exceed Rs.1 Crore (One

    crore).

    The conventional definition includes cottage and handicraft

    industries, which employ traditional labour intensive methods to produce

    traditionalproducts, largely in village households. The small-scale sector has

    registered an impressive growth in recent years.

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    The priority sector includes S.S.I (with sub targets for tiny

    units), Retail traders, Professions & Self employed, Government sponsored

    programmes for SC/ST, Education, Housing Advances under D.R.I.

    1.1.3 Plan outlays

    The approved outlays for the schemes of small industries

    development organization and allied institutions for the 7 th 5 year plan was

    Rs.170 crores excluding the scheme relating to self employment for educated

    unemployed youth.

    1.1.4 Policy and planning

    Policy measures for promoting and strengthening of small

    enterprises have been announced on 6th august, 91 in which special

    emphasis has been laid on infrastructure facilities, marketing, promotion of

    entrepreneurship and simplification of rules and procedures.

    1.1.5 ASSET CLASSIFICATION

    All the advance account is to be classified into four categories namely,

    Standard asset

    Substandard asset

    Double asset

    Loss asset

    STANDARD ASSET

    An asset which is not an NPA, which carries not more than normal

    credit risk attached to a business, is termed as a standard asset.

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    SUBSTANDARD ASSET

    It is the loan asset which has been classified as NPA for a period not

    exceeding two years.

    DOUBLE ASSET

    At present, a credit facility which has remained as NPA for a period

    exceeding two years is to be treated as a doubtful asset. Doubtful assets are

    further classified as doubtful I, doubtful II, doubtful III assets depending upontheir age.

    LOAN ASSET

    A loss asset is one where loss has been identified by the bank or

    internal or external auditors or by the RBI inspection but the amount has not

    been written off, wholly or partly.

    1.1.6 THE TREND IN HOW CREDIT IS SANCTIONED

    This deals with how the bank scrutinizes and sanctions the

    loan application for an existing small-scale unit. The bank sanctions loan only

    after they are satisfied with the firms performance in the following categories.

    1. Past Performance:

    The firm has to fill in the details of the turnover, net profit and retained

    and profit for the past three years. Also to be included is the monthly

    turnover for the twelve months of the last financial year.

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    2. Arrears in statutory payments:

    The firm should have no arrears in payment of income tax, sales tax,

    provident fund, employees state Insurance Corporation and any other such

    items

    3. Details of existing fixed assets

    4. Projections of performance, profitability and repayment:

    This projection in other words represents the trading upto 5 years. The

    bank expects an increasing growth rate in the sales, gross profit and net

    profit of the firm.

    5. Cash Flow statement:

    The cash flow statement shows the various sources and uses of the

    cash by the firm. This helps to show the bank the various other sources from

    which the firm gets cash inflow and the uses of the cash for various purchase

    of fixed and current assets. The cash flow statement helps to show if the

    working capital loan has been used for any purpose other than the

    acquisition of current assets and meeting current liability. Similar to the

    trading and profit and loss account, the projection of cash flow statement

    should be shown for 5 years.

    6. Projected Balance Sheet:

    The balance sheet shows the financial strength and weakness of a

    unit as on a particular day. Here also the projection should be made for 5

    years. Since the bank has been dealing with the applicant for the past years,

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    they are mainly interested in the financial performance of the firms activities.

    Apart from the financial performance the bank also checks on the following

    factors.

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    1.2 NON-PERFORMING ASSETS OVERVIEW

    All sales are actually a gift until the proceeds have been collected

    Prof. M.Bertoneh

    In the year 1991, the Government of India had appointed a high

    level committee under the chairmanship of Shri.M.Narasimham, popularly

    called Narasimham committee, to examine all aspects relating to thestructures, organization, function and procedures of the financial system. The

    committee had, inter alia made recommendation in regard to proper system

    of recognition of income, classification of asset and provisioning for bad

    debts on a prudential basis.

    The Reserve Bank of India, in tune with the internationally

    accepted accounting norms and as per the Narasimham committee

    recommendations, introduced new guidelines for Income recognition, asset

    classification and provisioning norms operative from the financial year 1992-

    93.

    With the introduction of the new norms from the year 1992-

    93, the concept of performing and Non-performing assets has beenintroduced.

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    1.2.1 WHAT IS NPA?

    An asset, which ceases to yield income to the bank, is a Non-

    performing asset (NPA). Income in any loan account should be recognized

    only when there is actual cash recovery and not merely when it is accrued.

    Availability of security or net worth of borrower/ guarantor

    should not be taken into consideration fro the purpose of treating an advance

    as NPA or otherwise. Only the record of recovery as reflected in banks books

    should be the criteria.

    Non-performing assets cause Double jeopardy to banks

    because we cannot book any income by way of interest, exchange, fee,

    commission etc. unless there is cash recovery or realization. On the other

    hand, we are required to make provision on such NPAs based on their age

    and value of security.

    For a bank in general, an asset is to be classified as NPA, if the

    payments (principal and interest) remain unpaid for more than 90 days. Any

    NPA would migrate from substandard to doubtful category after 12 months. It

    would get classified as loss asset if it is irrecoverable or only marginally

    collectible.

    1.2.2 MANAGEMENT OF NPAs

    The quality and performance of advances have a direct bearing

    on the profitability and viability of banks. Despite an efficient credit appraisal

    and disbursement mechanism, problems can still arise due to various factors.

    The essential component of sound NPA management system is quick

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    identification of Non-performing advances, their containment at minimum

    levels and ensuring that their impingement on the financials is minimum.

    1.2.3 CAUSES FOR NPA

    The issue of Non-performing asset has come to occupy the

    centre stage in the discussion on Indias financial sector reforms and the

    international rating agencies have added to the concerns of the international

    financial community and the multilateral agencies. The high level of NPAs

    has exhibited the fundamental weakness of the banks. Some of the causative

    factors for the loan accounts turning NPAs are as follows:

    1) Often lending is not linked to product sale. The problem is

    compounded by directed lending where banks are required to

    extend credit to meet targets stipulated by the government, often

    disregarding the viability of loans.

    2) Diversion of funds for expansion / modernization / setting up of

    new projects / helping or promoting associate concerns.

    3) External factors like raw materials shortage, raw material price

    escalation, power shortage etc.

    4) Business failures like product failing to capture market,

    inefficient management, strike/ strained labour relations, wrong

    technology, technical problems, product obsolescence etc.

    5) Changes in the macro environment like recession, infrastructural

    bottlenecks, sluggish growth in the economy etc.

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    6) Lack of financial autonomy

    7) Time / Cost over run while implementing the project

    1.3 PROFILE OF UCO BANK

    UCO Bank was incorporated on 6 th January 1943 with its head

    office at kolkata. UCO Bank has a large network of 1713 branches across

    length and breadth of the country. The banks first overseas branch was

    opened in Rangoon in 1947, now a prominent presence in 4 overseas

    canters. Infact, the domestic branch network of the bank encompasses all

    the states and Union territories, except Lakshadweep and is supported by 11

    service branches covering all major metros.

    The bank has 8 specialized S.S.I. branches, 2 International

    banking branches and one industrial finance branch. Out of which more than

    845 stand computerized. The bank also has 168 extension counters across

    the country. The bank ranks 8 th of total business of nationalized banks as of

    March 2003&2004.

    UCO Bank, Erode Branch, was established in the year 1976. it

    comes under the control of Tiruchirapalli Regional office. 34 employees serve

    for this branch with per employee business of 95 lakhs. The net profit of thisbranch as on 31.03.2003 was Rs.435 cr.

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    1.3.1STEPS TAKEN BY UCO BANK, ERODE BRANCH

    TO RECOVER NPA

    The amount of NPA, which stood at Rs.81 lakhs in the year 2000-

    01, has been brought down to Rs.38 lakhs as on 31.03.2003. This branch

    brought about this spectacular reduction by following the steps described

    here under:

    1) Incase of substandard assets, borrowers are contacted

    personally for recovery of unrealized interest and overdueInstallments and is followed by monthly contact with

    Borrowers.

    2) Incase of substandard assets, if viability is established, relief

    package Within RBI parameter, are undertaken.

    3) Serious and tough action, if necessary, including legal

    action for recovery initiated without delay.

    4) The branch keeps upto date record of assets charged to the

    bank indicating their location, so that execution of decree is

    not delayed for want of details.

    5) Local enquiries are made about the assets of guarantors

    and the reports are prepared. Such enquiries create

    pressure on the borrowers to settle the dues.

    6) Niptan Yojna, a special settlement scheme, was

    formulated by the bank and launched on 1999. According to

    this scheme, simple interest which is not less than 10%,

    alone will be charged on the outstanding amount.

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    CHAPTER 2

    2.1) REVIEW OF LITERATURE

    Literature review is the ability to carry out the previous work in a

    particular topic done by others. Generally it is not important to carry out a

    literature review; still it is carried out in order to find more details about a

    project work.

    It helps to place our work in the context of what have

    already been done, allowing comparisons to be made and providing a

    frame work for further research.

    It has been defined as a critical summary and

    assessment of the range of existing materials dealing with knowledge and

    understanding in a given field

    The importance of review for a project work is wider,

    since there is no such previous work or any study in this topic, the

    researcher cannot be able to apply this method.

    Further the present study of management technique for

    controlling NPA and its input helps the bank to determine the factors for

    causes of NPA and ways and means to control it. It also leads to further

    future study for the bank in the same topic and for the researcher for his

    academic completion of his project work.

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    CHAPTER 3

    3.1 OBJECTIVE OF THE STUDY

    3.1.1 Primary objective

    1) The main objective of this project is to study the

    performance appraisal and

    Corrective measures to tackle NPA

    2) The study will also expose some suggestions to shape

    the asset to push it to the

    Performing status

    3.1.2 Secondary objective

    1) This study will also reveal how NPA affect banks

    efficiency of operation and of course, their profitability

    2) To study the NPA position of UCO Bank, Erode branch

    3.2 Scope of the study

    The project has the objective of analysing the critical factors relating to

    NPA, restructuring strategies and to suggest effective measures to counter

    the NPA, in the coming years.

    Now-a-days banks face the problem of bad recovery of loans and

    advances. Their assets have become Non-performing as they cease to yield

    income. This affects their efficiency of operation and their profit. This study

    aims to know about the causes and effects of NPA particularly in S.S.I. and

    to suggest measures to overcome the level of NPA. The primary purpose of

    this project is to reduce and control the NPAs in S.S.I. sector. This study will

    able to help the bank for tuning the asset to performing status.

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    3.3 LIMITATIONS

    The study is done in the face of the following limitations:

    Difficulty in procuring adequate number of loan application forms,

    hence the sample size being small.

    Certain information & data which cannot be accessed or published

    Certain financial data has not been furnished by the units in the loan

    application form

    The drawbacks are faced because the study is done by respecting the

    basic policy of any banking institution - maintaining secrecy and honouring

    clients trust of the bank.

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    SUGGESTIONS

    The Asset Reconstruction Company, recommended by theNarasimham Committee, can be set up. The asset reconstruction

    company would take over the bad assets from the banks at a

    discount; follow up the loans and effect recovery. The banks can

    concentrate on productive lending and strengthening of their

    overall performance.

    Debt Recovery Tribunals were setup by the Government to

    facilitate speedy recovery of bank dues. The DRT are to try suits

    of the value of over Rs.10 lakhs. However, so far DRT do not

    appear to have made much impact on the recovery performance of

    the banks. For instance, in the case of the State Bank of India, of

    the 4000 pending cases in 6 DRT s in 1996, only 150 cases came

    up for hearing, and actual recovery was effected only in 10 to 15

    cases. The functioning of the DRT s should be made effective.

    The number of DRT s should be increased adequately.

    The firms have a good debt repayment track. But some units have

    taken extra effort of repaying long term loans without maintaining

    any reserves. The need for adequate reserves should be

    explained to these units.

    Although the firms are gradually reducing their selling and

    administration expenses, their exist the need to bring down the

    costs to more economical level. This can be done by the firms

    using the facilities and infrastructure provided by various small

    scale co-operatives and organizations like SIDCO etc.

    The Government of India, Ministry of Finance, Ministry of Law and

    the industrial heads have to sit together and device war strategies

    to combat the NPA problem. The law must be sharpened and

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    implementation made more easy & effective to recover the

    overdues.

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    CHAPTER 4

    RESEARCH METHODOLOGY

    4.1 RESEARCH DESIGN

    The role of research in several fields of applied economics

    whether related to business or to the economy as a whole, has greatly increased in

    modern times. The increasingly complex nature of business and government has

    focused attention on the use of the research in solving operational problems.

    Research as an aid to economic policy, has gained added importance, both for

    government and business. Research has its special significance in solving various

    operational and planning problems of business and industry.

    Research methodology involves the way the project study

    was carried out. The methodology is the procedure or systematic approach to achieve

    the task.

    Research methodology may be understood as the science of

    studying how research is done scientifically. Here the study involves various steps

    that are generally adopted for approaching research problem along with the logic or

    reason behind them.

    Research methodology in common parlance refers to the

    search for knowledge. But a statistical survey or research means the research for

    knowledge through application of statistical methods.

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    CHAPTER 5

    DATA ANALYSIS AND INTREPRETATION

    5.1 CALCULATION OF PERCENTAGE ANALYSIS

    5.1) Percentage analysis for Profit Margin

    Particulars No. of Respondents Percentage

    Below 10% 25 71Above 10% 10 29

    Total 35 100

    Interpretation:

    It shows 25 of 35 respondents are under Profit margin

    ranging 5-10%, 10 of 29 respondents are above 10% Profit margin.

    Chart No.5.1

    Percentage analysis for Profit

    Management

    0

    10

    20

    30

    40

    50

    60

    70

    80

    Below 10% Above 10%

    No. of

    Respondents

    Percentage

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    5.2) Percentage analysis for Quality Standard & Service

    Particulars No. of Respondents Percentage

    Excellent 15 43

    Good 20 57

    Better 0 0

    Poor 0 0

    Total 35 100

    Interpretation:

    It shows 15 of 35 respondents are Excellent in Quality and 20 of

    35 respondents are Good.

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    Chart No.5.2

    Percentage analysis for Quality &

    Service

    0

    20

    40

    60

    Excelle

    nt Good

    Bette

    rPo

    or

    No. of

    Respondents

    Percentage

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    5.3) Percentage analysis for kind of equipments

    Particulars No. of Respondents Percentage

    Sophisticated 16 46

    Latest 19 54

    Total 35 100

    Interpretation:

    It shows 16 of 35 respondents have Sophisticated

    equipments and 19 of 35 respondents are Latest Equipments.

    Chart No.5.3

    Percentage analysis for kind of

    Equipment

    0

    10

    20

    30

    40

    50

    60

    Sophisticated Latest

    No. ofRespondents

    Percentage

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    5.4) Percentage analysis for Professionalism

    Particulars No. of Respondents Percentage

    Expert 15 43

    Trained 20 57

    Adequate 0 0

    Poor 0 0

    Total 35 100

    Interpretation:

    It shows 15 of 35 respondents have Expert and 20 of 35

    respondents are Trained.

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    Chart No.5.4

    Percentage analysis for

    Professionalism

    0

    10

    20

    30

    40

    50

    60

    Expert

    Trained

    Adeq

    uate

    Poor

    No. of Respondents

    Percentage

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    5.5) Percentage analysis for Mode of Payment

    Particulars No. of Respondents Percentage

    Spot Cash 0 0

    Credit 35 100

    Total 35 100

    Interpretation:

    It shows that 35 of 35 respondents allow credit.

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    Chart No.5.5

    Percentage analysis for Mode of

    Payment

    0

    20

    40

    60

    80

    100

    120

    Spot Cash Credit

    No. of Respondents

    Percentage

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    5.6) Percentage analysis for Credit Period

    Particulars No. of Respondents Percentage

    1 Month 4 11

    1 Months 6 17

    2 Months 15 43

    3 Months & Above 10 29

    Total 35 100

    Interpretation:

    It shows 4 of 35 respondents allow credit period of 1 month,

    6 of 35 respondents within 1 Months, 15 of 35 respondents were

    within 2 months and 10 of 35 respondents ensure payment period of 3

    months.

    Chart No.5.6

    Percentage analysis for Credit Period

    0

    5

    10

    15

    20

    25

    30

    35

    40

    45

    50

    1 Month 1 1/2

    Months

    2 Months 3 Months

    & Above

    No. of Respondents

    Percentage

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    5.7) Percentage analysis for need of technical assistance

    Particulars No. of Respondents Percentage

    Yes 19 54

    No 16 46

    Total 35 100

    Interpretation:

    It shows 19 of 35 respondents need technical assistants and

    16 of 35 respondents no need technical assistance.

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    Chart No.5.7

    Percentage analysis for need of

    technical assistance

    0

    10

    20

    30

    40

    50

    60

    Yes No

    No. of Respondents

    Percentage

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    5.8.1) Percentage analysis for Service from Other Company

    Particulars No. of Respondents Percentage

    Yes 24 69

    No 11 31

    Total 35 100

    Interpretation:

    It shows 24 of 35 respondents need services from other

    company 11 of 35 respondents are no need services from other company

    Chart No.5.8.1

    5.8.2) Problem in getting service from other company

    Percentage analysis for Service from

    Other Company

    0

    10

    20

    30

    40

    50

    60

    70

    80

    Yes No

    No. of Respondents

    Percentage

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    Particulars No. of Respondents Percentage

    Unavailability 5 21

    Improper delivery 10 42Price 9 37

    Others 0 0

    Total 35 100

    Interpretation:

    It shows 5 of 35 respondents were getting problem in

    Unavailability from other company, 10 of 35 respondents were of

    Improper delivery, 9 of 35 respondents were getting problem in price.

    Chart No.5.8.2

    Problem in getting service from other

    company

    0

    5

    10

    15

    20

    25

    30

    35

    40

    45

    Unavailab

    ility

    Improper

    delivery

    Price

    Othe

    rs

    No. of Respondents

    Percentage

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    5.9) Percentage analysis for Marketing Communication

    Particulars No. of Respondents Percentage

    Sales Promotion 14 40

    Advertisement 18 51

    Public Relations 2 6

    Direct Marketing 1 3

    Total 35 100

    Interpretation:

    It shows 14 of 35 respondents were interested in Sales

    Promotion, 18 of 35 respondents were interested in Public relation, 2 of

    35 respondents were interested in Advertisement, 1 of 35 respondents

    was interested in Direct Marketing.

    Chart No.5.9

    Percentage analysis for Marketing

    Communication

    0

    10

    20

    30

    40

    50

    60

    Sale

    sPromotion

    Advertis

    ement

    Publi

    cRelatio

    ns

    Dire

    ctMarketin

    g

    No. of Respondents

    Percentage

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    5.10) Percentage analysis for Problem in Selling

    Particulars No. of Respondents Percentage

    Supply 14 40

    Quality 21 60

    Very less Margin 0 0

    Total 35 100

    Interpretation:

    It shows 14 of 35 respondents were getting problem

    regarding supply, 21 of 35 respondents were getting problem regarding

    quality.

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    Chart No.5.10

    Percentage analysis forProblem in

    Selling

    0

    10

    20

    30

    40

    50

    60

    70

    Supply Quality Very less

    Margin

    No. of Respondents

    Percentage

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    5.11.1) Percentage level of satisfaction on Price

    Particulars No. of Respondents Percentage

    Highly Satisfied 3 9

    Satisfied 32 91

    Dissatisfied 0 0

    Highly Dissatisfied 0 0

    Total 35 100

    Interpretation:

    It shows 3 of 35 respondents were Highly Satisfied in the

    price, 32 of 35 respondents were satisfied in the price.

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    Chart No.5.11.1

    Percentage level of satisfacton on

    Price

    0

    10

    20

    30

    40

    50

    60

    70

    80

    90

    100

    HighlySatisfie

    Satisfie

    d

    Dissa

    tisfie

    HighlyDissa

    tisfie

    No. of Respondents

    Percentage

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    5.11.2) Percentage level of satisfaction on Service

    Particulars No. of Respondents Percentage

    Highly Satisfied 22 63

    Satisfied 13 37

    Dissatisfied 0 0

    Highly Dissatisfied 0 0

    Total 35 100

    Interpretation:

    It shows 22 of 35 respondents were Highly Satisfied in

    their service, 13 of 35 respondents were satisfied in their service.

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    Chart No.5.11.2

    Percentage level of satisfacton on

    Service

    0

    10

    20

    30

    40

    50

    60

    70

    Highly

    Satis

    fie

    Satis

    fied

    Dissa

    tisfie

    d

    Highly

    Dissa

    tisfie

    No. of Respondents

    Percentage

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    5.11.3) Percentage level of satisfaction on Availability

    Particulars No. of Respondents Percentage

    Highly Satisfied 15 43

    Satisfied 20 57

    Dissatisfied 0 0

    Highly Dissatisfied 0 0

    Total 35 100

    Interpretation:

    It shows 15 of 35 respondents were Highly Satisfied in

    availability of product, 20 of 35 respondents were satisfied in availability

    of product.

    Chart No.5.11.3

    Percentage level of satisfacton on

    Availability

    0

    10

    20

    30

    40

    50

    60

    HighlySatisfie

    Satisfie

    Dissa

    tisfie

    HighlyDissa

    tis

    No. of Respondents

    Percentage

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    5.11.4) Percentage level of satisfaction on Maintenance

    Particulars No. of Respondents Percentage

    Highly Satisfied 22 63

    Satisfied 13 37

    Dissatisfied 0 0

    Highly Dissatisfied 0 0

    Total 35 100

    Interpretation:

    It shows 22 of 35 respondents were Highly Satisfied in

    maintenance, 13 of 35 respondents were satisfied in maintenance.

    Chart No.5.11.4

    Percentage level of satisfacton on

    Maintenance

    0

    10

    20

    30

    40

    50

    60

    70

    1 2 3 4

    No. ofRespondents

    Percentage

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    5.11.5) Percentage level of satisfaction on Transport

    Particulars No. of Respondents Percentage

    Highly Satisfied 7 20

    Satisfied 28 80

    Dissatisfied 0 0

    Highly Dissatisfied 0 0

    Total 35 100

    Interpretation:

    It shows 7 of 35 respondents were Highly Satisfied in

    transporting, 28 of 35 respondents were satisfied in transporting.

    Chart No.5.11.5

    Percentage level of satisfacton on

    Transports

    0

    10

    20

    30

    40

    50

    60

    70

    80

    90

    Highly

    Satisfie

    Satis

    fied

    Dissa

    tisfie

    HighlyDissa

    tisfie

    No. of Respondents

    Percentage

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    5.12.1) Percentage analysis for Line of Management

    Particulars No. of Respondents Percentage

    Yes 22 63

    No 13 27

    Total 35 100

    Interpretation:

    It shows 22 of 35 respondents were satisfied in Line of

    Management, 13 of 35 respondents were not satisfied in Line of

    Management.

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    Chart No.5.12.1

    Percentage analysis for Line of

    Management

    0

    10

    20

    30

    40

    50

    60

    70

    Yes No

    No. of Respondents

    Percentage

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    5.12.2) Percentage analysis for Problem evolved in the concern

    Particulars No. of Respondents Percentage

    Lack of Discipline 7 54

    Strained Labour

    relation

    6 46

    Others 0 0

    Total 35 100

    Interpretation:

    It shows 7 of 13 respondents has lack of discipline, 6 of 13

    respondents has strained labour relation.

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    Chart No.5.12.2

    Percentage analysis for problem

    evolved in the Concern

    0

    10

    20

    30

    40

    50

    60

    Lack of

    Discipline

    Strained

    Labour

    relation

    Others

    No. of Respondents

    Percentage

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    5.13) Percentage analysis for relationship with customer

    Particulars No. of Respondents Percentage

    Highly Satisfied 18 51

    Satisfied 17 49

    Dissatisfied 0 0

    Highly Dissatisfied 0 0

    Total 35 100

    Interpretation:

    It shows 18 of 35 respondents were highly satisfied in

    cordial relationship with their customer, 17 of 35 respondents were

    satisfied in cordial relationship with their customer.

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    Chart No.5.13

    Percentage analysis for relationship

    with customer

    0

    10

    20

    30

    40

    50

    60

    Highly

    Satisfie

    Satis

    fied

    Dissa

    tisfie

    Highly

    Dissa

    tisfie

    No. of Respondents

    Percentage

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    5.14) Percentage analysis for Factors that affect the growth of the

    business

    Particulars No. of Respondents Percentage

    Product Obsolescence 6 17

    Infrastructural

    bottlenecks

    9 26

    Change in

    environment

    9 26

    Poor Work Culture 11 31

    Total 35 100

    Interpretation:

    It shows 6 of 35 respondents has product obsolescence, 9 of

    35 respondents has Infrastructural bottlenecks, 9 of 35 respondents has

    change in environment and 11 of 35 respondents has poor work culture.

    Chart No.5.14

    Percentage analysis for factors that

    affect the growth of the business

    0

    5

    10

    15

    20

    25

    30

    35

    Product

    Obsolescence

    Infrastructural

    bottlenecks

    Changein

    environment

    PoorWorkCulture

    No. of RespondentsPercentage

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    5.15) Percentage analysis for Competition

    Particulars No. of Respondents Percentage

    Yes 35 100

    No 0 0

    Total 35 100

    Interpretation:

    It shows 35 of 35 respondents were threat of perception

    about competition.

    Chart No.5.15

    5.16) Percentage analysis for Financial Stress

    Percentage analysis for Competition

    0

    20

    40

    60

    80

    100

    120

    Yes No

    No. of Respondents

    Percentage

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    Particulars No. of Respondents Percentage

    Yes 26 74

    No 9 26

    Total 35 100

    Interpretation:

    It shows 26 of 35 respondents were facing financial stress,

    9 of 35 respondents were not facing financial stress.

    Chart No.5.16

    5.17.1) Percentage analysis for Plan Schedule

    Percentage analysis for Financial

    Stress

    0

    10

    20

    30

    40

    50

    60

    70

    80

    Yes No

    No. of Respondents

    Percentage

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    Particulars No. of Respondents Percentage

    Yes 19 54

    No 16 46Total 35 100

    Interpretation:

    It shows 19 of 35 respondents were doing their business in

    plan schedule, 16 of 35 respondents were not scheduled properly.

    Chart No.5.17.1

    5.17.2) Percentage analysis for Task identity

    Particulars No. of Respondents Percentage

    Percentage analysis for Plan Schedule

    0

    10

    20

    30

    40

    50

    60

    Yes No

    No. of Respondents

    Percentage

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    Fully 1 5

    80% & above 7 37

    Partially 11 58Often not possible 0 0

    Total 35 100

    Interpretation:

    It shows 1 of 16 respondents was accomplish all their

    duties fully, 7 of 16 respondents were accomplish only 80% & above, 11

    of 16 respondents were partially accomplish their duties.

    Chart No.5.17.2

    Percentage analysis for Task identity

    0

    10

    20

    30

    40

    50

    60

    70

    Fully 80% &

    above

    Partially Often not

    possible

    No. of Respondents

    Percentage

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    5.18) Percentage analysis for Operating Cost

    Particulars No. of Respondents Percentage

    Upto 50000 1 3

    50000-1 lakhs 10 29

    1-2 lakhs 12 34

    2 lakhs & above 12 34

    Total 35 100

    Interpretation:

    It shows 1 of 35 respondent has operating cost upto 50000,

    10 of 35 respondents were their operating cost range above 50000 to 1

    lakh, 12 of 35 respondents were their operating cost range above 1 lakh

    to 2 lakhs, 12 of 35 respondents were their operating cost range above 2

    lakhs & above.

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    Chart No.5.18

    Percentage analysis for Operating

    Cost

    0

    5

    10

    15

    20

    25

    30

    35

    40

    Upto

    50000

    50000-1

    lakh

    1-2 lakh 2 lakhs

    & above

    No. of Respondents

    Percentage

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    5.19) Percentage analysis for Net Sales

    Particulars No. of Respondents Percentage

    Yes 13 37

    No 22 63

    Total 35 100

    Interpretation:

    It shows 13 of 35 respondents were exceeds sales over total

    production, 22 of 35 respondents were not exceeds sales over total

    production.

    Chart No.5.19

    Percentage analysis for Net Sales

    0

    10

    20

    30

    40

    50

    60

    70

    Yes No

    No. of Respondents

    Percentage

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    CROSS TABULATIONS:

    Table No.5.20

    Credit * Profit Margin Cross tabulation

    PROFIT MARGIN TOTAL

    Below

    10%

    Above

    10%

    CREDIT 1.0 Count

    % within

    Profit Margin

    4

    16.0%

    0 4

    11.4%

    2.0 Count

    % within

    Profit Margin

    4

    16.0%

    2

    20.0%

    6

    17.1%

    3.0 Count

    % within

    Profit Margin

    11

    44.0%

    4

    40.0%

    15

    42.9%

    4.0 Count

    % within

    Profit Margin

    6

    24.0%

    4

    40.0%

    10

    28.6%

    Total Count

    % within

    Profit Margin

    25

    100.0%

    10

    100.0%

    35

    100.0%

    From the above table it is observed that 44.0% of below 10%

    profit margin respondents gives credit period upto 2 months and 40.0%

    of above 10% profit margin respondents gives credit period

    Table No.5.21

    Equipment * Profit Margin Cross tabulation

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    PROFIT MARGIN TOTAL

    Below

    10%

    Above

    10%

    EQUIPMENT 1.0 Count

    % within

    Profit Margin

    13

    52.0%

    3

    30.0%

    16

    45.7%

    2.0 Count

    % within

    Profit Margin

    12

    48.0%

    7

    70.0%

    19

    54.3%

    Total Count

    % within

    Profit Margin

    25

    100.0%

    10

    100.0%

    35

    100.0%

    From the above table it is observed that 52.0% of below 10%

    Profit Margin respondents says that the Company used for process are

    Sophiscated Equipments and 70.0% of above 10% profit margin

    respondents says that Company used for process are latest Equipments.

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    Table No.5.22

    Technical Assistance * Profit Margin Cross tabulation

    PROFIT MARGIN TOTAL

    Below

    10%

    Above

    10%

    TECH 1.0 Count

    % within

    Profit Margin

    11

    44.0%

    8

    80.0%

    19

    54.3%

    2.0 Count

    % within

    Profit Margin

    14

    56.0%

    2

    20.0%

    16

    45.7%

    Total Count

    % within

    Profit Margin

    25

    100.0%

    10

    100.0%

    35

    100.0%

    It is identified that the above table 56.0% of below 10% Profit

    Margin respondents that they need not technical assistance and 80.0% of

    above 10% Profit Martin respondents that they need technical assistance.

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    CHAPTER 6

    6.1 FINDINGS

    Most of the Companies having Profit Margin of below 10%.

    By using Cross tabulation it was found that Companies using

    latest equipments receives profit margin above 10%.

    By Using Cross tabulation it was found that Companies need

    technical assistance.

    Every Company prefers only credit for mode of payment.

    By using Cross tabulation it was found that credit period allowed

    to customer should extended to 2 months.

    Many Companies needed Technical assistance.

    Many Companies need Advertisement for MarketingCommunication.

    Most of the Company was over capitalized.

    Most of the Company was satisfactory in the line of management.

    Most of the Company was satisfied in relationship with their

    customer.

    Many Companies Face the Financial Stress in the business.

    Many Companies do not follow the plan schedule.

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    6.2 SUGGESTION

    The Asset Reconstruction Company, recommended by the

    Narasimham Committee, can be set up. The asset

    reconstruction company would take over the bad assets from

    the banks at a discount; follow up the loans and effect

    recovery. The banks can concentrate on productive lending

    and strengthening of their overall performance.

    Debt Recovery Tribunals were setup by the Government to

    facilitate speedy recovery of bank dues. The DRT are to try

    suits of the value of over Rs.10 lakhs. However, so far DRT do

    not appear to have made much impact on the recovery

    performance of the banks. For instance, in the case of the State

    Bank of India, of the 4000 pending cases in 6 DRT s in 1996,

    only 150 cases came up for hearing, and actual recovery was

    effected only in 10 to 15 cases. The functioning of the DRT s

    should be made effective. The number of DRT s should be

    increased adequately.

    The firms have a good debt repayment track. But some units

    have taken extra effort of repaying long term loans without

    maintaining any reserves. The need for adequate reserves

    should be explained to these units.

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    Although the firms are gradually reducing their selling and

    administration expenses, they exists the need to bring down the

    costs to more economical level. This can be done by the firms

    using the facilities and infrastructure provided by various small

    scale co-operatives and organizations like SIDCO etc.

    The Government of India, Ministry of Finance, Ministry of

    Law and the industrial heads have to sit together and device

    war strategies to combat the NPA problem. The law must be

    sharpened and implementation made more easy & effective to

    recover the overdue.

    It is imperative that awareness about NPA and how it affects

    the bank from recycling of fund and the problems in the case of

    non-performing asset to be created among the investors.

    Number of articles could be published by the bank on

    management of NPA

    Borrowers can be contacted personally for recovery of

    unrealized interest and overdue installments.

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    6.3 CONCLUSION

    The bank has been able to maintain a successful, investmentprogramme in SSI units, by ensuring that their portfolio of SSI units has

    a good financial management record and their ratios being above the set

    standards in management. It is observed as a result of the study that

    most of the firms are overcapitalized and ways for reducing these cost

    and it should be suggested.

    This study also contains NPAS & the ways and means to prevent

    an account falling into substandard category. The acceptability of new

    clients is done after proper scrutiny of their economic, industrial and

    other factors as a corrective measure to improve the system.

    The researcher earnestly hopes that the study will help the banks

    to reduce the NPA in SSI sector in forth coming years.

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    APPENDIX 1

    EVOLUTION OF MANAGEMENT TECHNIQUE FOR CONTROLLING NPA

    OF SSI UNITS

    INTERVIEW SCHEDULE

    1) Name of the Industry :

    2) Name of the respondent:

    3) Total experience ___________ Years

    4) Turnover in Rs.________ (Roundoff to nearest value)

    5) Growth ________ % p.a. (Over last 3 years)

    6) What is your profit margin?a) Below 5% b) 5-10% c) Above 10%\

    7) Application of quality standards at prompt service __________

    a) Excellent b) Good c) Better d) Poor

    8) Equipments used for process are ___________

    a) Sophisticated b) Latest c) Unsophisticated

    9) How do you rate the professional competence and knowledge?

    a) Expert b) Trained c) Adequate d) Poor

    RECEIVABLES

    10) What mode will you prefer for payment?

    a) Spot cash b) Credit

    11) If credit, credit period you prefer?

    a) 1 month b) 1 Months

    c) 2 months d) 6 months & above

    AVAILABILITY OF TECHNICAL ASSISTANCE

    12) Do you need technical assistances?

    a) Yes b) No

    13) If Yes, Please mention in which area ___________

    14) Are you getting services of any other Company?

    a) Yes b) No

    15) If Yes, problem in getting service from other Company?

    a) Unavailability b) Improper delivery

    c) Price d) Others

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    MARKETING

    16) What kind of marketing communication do you believe?

    a) Sales Promotion b) Public relation

    c) Advertisement d) Others

    17) What are the problems in selling?

    a) Problem regarding supply b) Problem regarding quality

    c) Very less margin

    18) Please choose your satisfaction with your industry in following factors

    Factors Highly

    Satisfied

    Satisfied Dissatisfied Highly dissatisfied

    Price

    Service

    Availability

    Maintenance

    Transport

    LINE OF MANAGEMENT

    19) Are the line of management in your concern is satisfactory?

    a) Yes b) No

    20) If No, what kind of problem evolved in your concern?

    a) Lack of discipline b) Strained labour relation

    c) Others

    21) Whether the cordial relationship with your customer is

    a) Highly satisfactory b) Satisfactory

    c) Dissatisfactory d) Highly dissatisfied

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    GROWTH OF BUSINESS

    22) The factors that affect the growth of your business

    a) Product obsolescence b) Infrastructural bottlenecks

    c) Change in environment d) Poor work culture

    23) Whether there is threat of perception about competition?

    a) Yes b) No

    24) Is there any financial stress that you face currently?

    a) Yes b) No

    25) If Yes, Please mention the reason for lack of financial autonomy

    TASK IDENTITY

    26) Do you go by Plan Schedule?

    a) Yes b) No

    27) If Yes, do you accomplish all your duties

    a) Fully b) 80% & above

    c) Partially d) Often not possible

    28) Operating Cost

    a) Upto 50,000 b) 50,000- 1 Lakh

    c) 1- 2 Lakhs d) 2 Lakhs & above

    29) Is the net sale of your concern exceeds Total Production?

    a) Yes b) No

    30) Mention any shortcomings observed or encountered in your concern?

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    BIBLIOGRAPHY

    REPORTS

    RBI BULLETINS 2002, 2003,2004

    ANNUAL REPORT OF UCO BANK

    WEBSITES

    www.ucobank.com

    www.ssiunits.com

    www.rbiindia.org

    www.ucoindia.com

    BOOKS

    C.R.KOTHARI (2002) Second edition Research Methodology methods

    techniques

    http://www.ucobank.com/http://www.ssiunits.com/http://www.rbiindia.org/http://www.ucoindia.com/http://www.ucobank.com/http://www.ssiunits.com/http://www.rbiindia.org/http://www.ucoindia.com/