SMALL BUSINESS MANAGEMENT

Chapter 12Human Resources ManagementPatriot Computers

Human Resources Management and the Small Business

Planning Hiring Management

Planning for Human Resources

Determine Personnel Requirements Set _______ Structure

Report to one person Similar functions grouped together Limit span of control

Prepare _______ Descriptions Develop Personnel Policies

job _______, working conditions, holidays and leaves, remuneration and pay, employee benefits, grievance procedure

The Hiring Process

Sources of Employees from within, other businesses, employee

referrals, advertising, employment agencies, educational institutions

The _______ Process Application form, the employment interview,

checking references, tests

Notification of the Hiring Decision

Personnel Management

The Introduction Period The first week

The _______ Period Training

On-the-job training, formal classroom training

Personnel Management

The Owner-Manager as Personnel Manager _______ Style Time Management Recognize the Importance of Time Re-examine and Clarify Priorities _______ Present Time-Consuming

Activities Implement Time Management Principles

Personnel Management

Motivation and Loyalty working conditions , employee needs

_______ employees Fringe benefits

job rotation, job sharing, working from home, flexible hours, employee suggestion systems

_______ and Evaluating Performance pinpoint, record, involve, coach, evaluate

Personnel Management

Handling Grievances implement a method for expression

grievances _______ that concerns will not affect

relationships minimal red tape offer _______ methods for concerns

(suggestion box)

Personnel Management

Handling Grievances (cont.) unionization and the small business Labor Relations Act

deals with wages , benefits and working conditions

_______ in good faith no discrimination for participation binding terms and conditions interpretations _______ by an arbitrator

Personnel Management

Government Requirements and Assistance Federal Government

job _______ program skill shortage and skill investment

programs job development program innovation programs community _______ programs

Personnel Management

Provincial Government job discrimination pay and employment equity working conditions and compensation employment standards employment safety and health workers’ compensation wage subsidy programs provincial training programs

Personnel Management

Municipal Government licensing zoning operation hours property taxes building codes

Personnel Management

Recordkeeping for Employers Employee Remittance Number Payroll Book Monthly Remittance Year-End Statements

Contract Employees

Concept Checks

1. Why is sound personnel management important for small business managers ?

2. What is the purpose of the organizational chart ?

3. Why is it important for small business to have written personnel policies ?

Concept Checks

4. What are some policies which should be included in the policy manual ?

5. What are potential sources of employees for small business ?

6. What are the methods for screening employees ?

Concept Checks

7. Why is it important that an interviewer use a common interview format for each applicant ?

8. What are some of the general personnel management principles that an owner-manager can apply ?

9. What can be done to improve the owner-manager’s use of time ?

Concept Checks

10. What can be done to ensure that the employee has a smooth transition into a new job ?

11. What are the two major principles of human relations management ?

12. List the different types of compensation plans that may be used by a small business.

Concept Checks

13. What are the fringe benefits available to the employee ?

14. What are the five steps in the simplified M.B.O. process ?

!5. What are some of the important principles of grievance management ?

16. What are the steps in administering a payroll for a small business ?

Appendices

Interview Guide for a Small Business

Labour Legislation Jurisdiction Provincial Labour Departments