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Top IT Issues in Higher Top IT Issues in Higher EducationEducation
Results from the 2007 EDUCAUSE
Current Issues Survey
Findings in This PresentationFindings in This Presentation
Top-Five Trends 2002–2007 2007 Survey Results and Comparison
with 2006 Other Measures of 2006–2007 IT Issues
and Trends 2007 Survey Results—Demographic
Detail
Survey MeasuresSurvey Measures
Which issues: are most important to resolve for
institutions’ strategic success? have potential to become much more
significant in the coming year? do senior IT leaders spend the most time on? require the most human and/or financial
resources?
Survey Choices* Survey Choices* Administrative/ERP/information
systems Advanced networking Assessment/benchmarking Change management Collaboration/partnerships Commercial/external online services
(newchoice in 2007)
Course/learning management systems Data administration Digital library/digital content
challenges Digital records management Disaster recovery/business continuity E-learning/distributed teaching and
learning (incorporating “DistanceEducation/Virtual Universities” in 2007)
Electronic classrooms/technologybuildings/commons facilities
Emerging technologies End-to-end service assurance E-portfolio development and
management
Faculty development, support, and training
Funding IT Governance, organization, and
leadership Identity/access management (split
from“Security and Identity Management” in 2007)
Infrastructure Intellectual property and copyright
management Legislative compliance and policy
development Outsourcing Portals Research Support Security (split from “Security and
identityManagement” in 2007)
Staffing/HR management/training Strategic planning Student computing Support services/service delivery
models Web systems and services Other
*For an expanded table of the 2007 survey choices, showing all sub-items that the Current Issues Committee defined as constituting each issue, see <http://www.educause.edu/2007IssuesResources>.
2007 Survey Results and2007 Survey Results andComparison with 2006Comparison with 2006
Survey response rate:33 percent (591) of 1,785 institutions
Critical for Institutions’Critical for Institutions’Strategic SuccessStrategic Success
1. Funding IT 2. Security3. Administrative/ERP/information systems4. Identity/access management 5. Disaster recovery/business continuity6. Faculty development, support, and
training 7. Infrastructure 8. Strategic planning 9. Course/learning management systems10. Governance, organization, and leadership
Potential to Become More Potential to Become More SignificantSignificant
1. Security 2. Identity/access management 3. Funding IT 4. Disaster recovery/business continuity 5. Administrative/ERP/information systems 6. Faculty development, support, and
training 7. Course/learning management systems 8. Infrastructure 9. Portals10. Web systems and services
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On
1. Funding IT2. Administrative/ERP/information systems 3. Strategic planning4. Governance, organization, and leadership 5. Security 6. Staffing/HR management/training 7. Infrastructure8. Disaster recovery/business continuity 9. Identity/access management 10. Electronic classrooms/technology buildings/
commons facilities (tie) Support services/service delivery models (tie)
Expenditure of Most Human Expenditure of Most Human and/or and/or
Financial ResourcesFinancial Resources1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings/
commons facilities 4. Security 5. Course/learning management systems6. Support services/service delivery models 7. Staffing/HR management/training 8. Web systems and services9. Student computing10. E-learning/distributed teaching and learning
Critical for Institutions’ Critical for Institutions’ Strategic Success Strategic Success
1. Security and identity management
2. Funding IT3. Administrative/ERP/
information systems4. Disaster recovery/business
continuity 5. Faculty development,
support, and training 6. Infrastructure 7. Strategic planning 8. Governance, organization,
and leadership9. E-learning/distributed
teaching and learning10. Web systems and services
1. Funding IT 2. Security3. Administrative/ERP/
information systems4. Identity/access
management 5. Disaster
recovery/business continuity
6. Faculty development, support, and training
7. Infrastructure 8. Strategic planning 9. Course/learning
management systems10. Governance, organization,
andleadership
2006 2007
Potential to Become More Potential to Become More SignificantSignificant
1. Security and identity management
2. Funding IT3. Disaster
recovery/business continuity
4. Administrative/ERP/information systems
5. Portals6. Infrastructure 7. Faculty development,
support, and training (tie) Governance, organization, and leadership (tie)
8. E-learning/distributed teaching and learning
9. Emerging technologies (tie) Portfolio development and management (tie)
1. Security 2. Identity/access
management 3. Funding IT 4. Disaster
recovery/business continuity
5. Administrative/ERP/information systems
6. Faculty development, support, and training
7. Course/learning management systems
8. Infrastructure 9. Portals10. Web systems and
services
2006 2007
Most Time-Consuming forMost Time-Consuming forSenior IT LeadersSenior IT Leaders
1. Funding IT2. Administrative/ERP/
information systems 3. Strategic planning4. Governance, organization,
and leadership 5. Security and identity
management6. Infrastructure7. Staffing/HR management/
training 8. Change management9. Disaster recovery/business
continuity (tie) Support services/service delivery models (tie)
1. Funding IT2. Administrative/ERP/
information systems 3. Strategic planning4. Governance, organization,
and leadership 5. Security 6. Staffing/HR
management/training 7. Infrastructure8. Disaster recovery/business
continuity 9. Identity/access
management 10. Electronic classrooms/
technology buildings/commons facilities (tie)Support services/service delivery models (tie)
2006 2007
Expenditure of Most Human Expenditure of Most Human and/or and/or
Financial ResourcesFinancial Resources1. Administrative/ERP/
information systems2. Infrastructure3. Support services/service
delivery models 4. Security and identity
management 5. Electronic classrooms/
technology buildings models
6. Web systems and services
7. Student computing 8. Instructional/course
management systems9. Staffing/HR management/
training10. Funding IT
1. Administrative/ERP/information systems
2. Infrastructure3. Electronic classrooms/
technology buildings/commons facilities
4. Security 5. Course/learning
management systems6. Support services/service
delivery models 7. Staffing/HR management/
training 8. Web systems and services9. Student computing10.E-learning/distributed
teachingand learning
2006 2007
Other 2006–2007 Measures of Other 2006–2007 Measures of
IT Issues and TrendsIT Issues and Trends
Campus Computing ProjectCampus Computing ProjectTop-Five ConcernsTop-Five Concerns
1. Assuring network and data security
2. Facilitating instructional integration of IT
3. Upgrading/replacing ERP systems
4. Providing user support
5. Financing the replacement of hardware and software
www.campuscomputing.net
Campus TechnologyCampus TechnologyBest-Practice CategoriesBest-Practice Categories
Smart classrooms Connectivity Administrative IT
www.campus-technology.com
Chronicle of Higher EducationChronicle of Higher EducationIT-Intensive Factors in 2015IT-Intensive Factors in 2015
Collaboration and consolidation among colleges and IT vendors
Rising competition from for-profit colleges Increasing collaboration between two- and four-
year colleges Increasing government regulation of campus
computing environments Increasing identity theft, online stalking, and
cyberterrorism Increasing willful disruption of campus networks New teaching and learning technologies
addressing different learning styles Making the CIO a cabinet-level appointment Increasing planning for disaster recovery Increasing impact of cellular technologies
www.chronicle.com
CIO Insight IT Survey: CIO Insight IT Survey: Most Important Perceived TrendsMost Important Perceived Trends
Strategy– Process improvement
becomes a top priority– Web site are made more
engaging– Customer service is
further refined– Business data is put to
work
Management– IT organizations keep
growing– Managers struggle to find
business-savvy technologists
– Outsourcing growth slows– IT leaders struggle to
demonstrate ROI
Security and Risk– Security threats and
incidents increase– Security morphs into risk
management– Compliance spurs
process improvement
Technology– New architectures are
developed– Enterprise applications
become less appealing– IT reluctantly embraces
Web 2.0– IT professionals feel
increasing dissatisfaction with vendors
www.cioinsight.com/article2/0,1540,2060865,00.asp
CIOCIO MagazineMagazine“State of the CIO” Survey:“State of the CIO” Survey:
CIO Archetypes and Associated SkillsCIO Archetypes and Associated Skills Turnaround CIOs
– Assess business needs in chaotic situations
– Identify inefficiencies– Prioritize– Influence and motivate
change in others– Shake up/clean house
where and when needed Operational CIOs
– Manage and execute projects effectively
– Deliver desired results on time and on budget
– Understand business processes
– Communicate well with stakeholders
– Negotiate effectively– Achieve high level of user
acceptance
Business leader CIOs– Have interpersonal skills– Understand business
processes– Cultivate tactical ability– Align IT and business goals– Collaborate– Control costs
Innovative CIO– Envision and create new IT
solutions– Drive new business
products/services– Think strategically– Communicate persuasively– Take calculated risks
www.cio.com
Coalition for Networked Coalition for Networked InformationInformation
2006–2007 Program Plan2006–2007 Program Plan Institutional content resources and
repositories Institutional and disciplinary implications of e-
research Digital preservation Learning spaces: services and environments
for today’s users Risk management implications of digital
content Open archives initiative: object reuse and
exchange program Institutional infrastructure to support research Authentication, authorization, and access
management
www.cni.org/projects
ComputerworldComputerworldTopTop CIO ObstaclesCIO Obstacles
Skills and staffing shortages Insufficient backing from management Insufficient budgets Business-IT alignment issues Pace of technological change Lack of business understanding inside IT Lack of technology understanding outside
IT
www.computerworld.com
Council of Australian University Council of Australian University Directors of ITDirectors of IT
Top-Ten Issues for 2006Top-Ten Issues for 2006 1. Business continuity/disaster recovery2. Identity management: authentication, authorization,
access3. Funding/resourcing4. Workforce planning: recruitment, training, succession,
retention, change management5. Security6. Governance7. Service management: support and delivery—
availability, capacity, change management8. Information management: storage, archiving, records
management9. Legacy systems: administration—student
management/ERP10. Strategic planning
www.caudit.edu.au/member_notices/index.html#tentopissues
EDUCAUSE Center for Applied EDUCAUSE Center for Applied ResearchResearch
Recent Research StudiesRecent Research Studies IT help desk management IT engagement in research in medical
schools and colleges IT readiness for business continuity Multi-institutional collaborative efforts to
develop and deliver technology services Student technology use and skills
www.educause.edu/ecar
EDUCAUSE Core Data ServiceEDUCAUSE Core Data ServiceRising PracticesRising Practices
Centralized IT support staff Ratio of IT budgets to FTE students Outsourcing of IT services Bandwidth tracking Campus security risk assessments Use of voice over IP and video over IP Student computer ownership Campus wireless deployment Completed ERP implementations Completed portal implementations
www.educause.edu/coredata
SLOAN Consortium SLOAN Consortium Making the Grade: Online Education Making the Grade: Online Education
in the United States, 2006in the United States, 2006
Nearly 3.2 million students were taking at least one online course during the fall 2005 term, a substantial increase over the 2.3 million reported the previous year.
The number of new online students (over 800,000) is more than twice the number added in any previous year.
Online students, like the overall student body, are overwhelmingly undergraduates.
Over 96 percent of the very largest institutions (more than 15,000 total enrollments) have some online offerings, which is more than double the rate observed for the smallest institutions.
In 2003, 57 percent of academic leaders rated learning outcomes in online education as the same or superior to those in face-to-face education; that number is now 62 percent, a small but noteworthy increase.
www.sloan-c.org
New Media ConsortiumNew Media Consortium 20072007 Horizon Report: Horizon Report:
Six Emerging Learning TechnologiesSix Emerging Learning Technologies
User-created content Social networking Mobile phones Virtual worlds New scholarship and emerging forms
of publication Massively multiplayer educational
gaming
www.nmc.org
Top-Five TrendsTop-Five Trends2002–2007 2002–2007
Survey Measures RecapSurvey Measures Recap
Which issues: are most important to resolve for institutions’
strategic success? have potential to become more significant in
the coming year?
do senior IT leaders spend the most time on? require the most human and/or financial
resources?
The vertical lines on the following charts between issues show their relative aggregate
importance to IT leaders.
Year
Rel
ativ
e Im
port
ance
of I
ssue
(Z
sco
re)
20062005
Funding IT
Security & Identity MgmtAdmin/ERP Systems
Strategic Planning
Infrastructure Mgmt
2003
Funding IT
Admin/ERP Systems
Infrastructure Mgmt
Faculty Dev,Support, & Training
Security & Identity Mgmt
2002
Admin/ERP Systems
Funding IT
Faculty Dev,Support, & Training
Strategic Planning
Security & Identity Mgmt
2004
Funding IT
Admin/ERP Systems
Security & Identity Mgmt
Strategic Planning
Faculty Dev,Support, & Training
Funding IT
Security & Identity Mgmt
Admin/ERP Systems
Faculty Dev,Support, & Training
Disaster Recovery
2007
Funding IT
Security
Admin/ERP Systems
Disaster Recovery
Identity/Access Mgmt
Critical for Institutions’ Strategic Critical for Institutions’ Strategic SuccessSuccess
Year
Rel
ativ
e Im
port
ance
of I
ssue
(Z
sco
re)
2005
Strategic Planning
Enterprise-Level Portals
Admin/ERP Systems
Funding IT
Security & Identity Mgmt
2004
Enterprise-level Portals
Strategic Planning
Admin/ERP Systems
Security & Identity Mgmt
Funding IT
2003
Faculty Dev, Support, & Training
Enterprise-level Portals
Admin/ERP Systems
Security & Identity Mgmt
Funding IT
2002
Online Student Services
Enterprise-Level Portals
Admin/ERP Systems
Security & Identity Mgmt
Funding IT
2006
Security & Identity Mgmt
Funding IT
Disaster Recovery
Admin/ERP Systems
Enterprise-level Portals
2007
Funding IT
Security
Admin/ERP Systems
Disaster Recovery
Identity/Access Mgmt
Potential to Become More Potential to Become More SignificantSignificant
CIO Spending Most Time AddressingR
elat
ive
Impo
rtan
ce o
f Iss
ue (
Z s
core
)
Year
2005
Governance,Organization, & Leadership
Infrastructure Mgmt
Admin/ERP Systems
Strategic Planning
Funding IT
Governance,Organization, & Leadership
2004
Infrastructure Mgmt
Admin/ERP SystemsStrategic Planning
Funding IT
2003Infrastructure Mgmt
Security & Identity Mgmt
Admin/ERP Systems
Strategic Planning
Funding IT
2002
Change Mgmt
IT Staffing/HR Mgmt
Funding IT
Admin/ERP Systems
Strategic Planning
2006
Funding IT
Admin/ERP Systems
Strategic Planning
Governance,Organization, & Leadership
Security & Identity Mgmt
2007
Funding IT
Security
Admin/ERP Systems
Governance,Organization, & Leadership
Strategic Planning
Spending Most Human and/or Financial Resources
Year
Rel
ativ
e Im
port
ance
of I
ssue
(Z
sco
re)
2002
E-LearningEnvironments
Support Services
Desktop Computing Mgmt
Infrastructure Mgmt
Admin/ERP Systems
2003
E-LearningEnvironments
Support Services
Web Systems & Services
Infrastructure Mgmt
Admin/ERP Systems
2004
E-LearningEnvironments
Support Services
Security &Identity Mgmt
Infrastructure Mgmt
Admin/ERP Systems
2005
Support ServicesStudent Computing
E-learningEnvironments
Security &Identity Mgmt
Admin/ERP Systems
Infrastructure Mgmt
2006
E-LearningEnvironments
Security &Identity Mgmt
Support Services
Infrastructure Mgmt
Admin/ERP Systems
Course/Learning Mgmt
2007
Security
Admin/ERP Systems
Electronic Classrooms
Infrastructure Mgmt
2007 Survey Results 2007 Survey Results
Demographic Detail
Demographic Groups IncludedDemographic Groups Included
Governance– Public – Private
Carnegie classification– Doctoral/research: doctoral/research universities
intensive + doctoral/research universities extensive– Master’s: master’s colleges and universities +
master’s colleges and universities II– Baccalaureate: baccalaureate colleges–liberal arts +
baccalaureate colleges–general + baccalaureate/associate’s colleges
– Associate’s colleges: community and other two-year colleges
– International: non-U.S. institutions Enrollment size
– Small (fewer than 2,000)– Medium (2,000 to 7,999)– Medium-large (8,000 to 17,999)– Large (18,000+)
Issues Critical for Issues Critical for Institutions’ Strategic Institutions’ Strategic
Success Success
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Small —Small
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems 3. Security 4. Faculty development, support, and training 5. Disaster recovery/business continuity6. Identity/access management (tie)
Course/learning management systems (tie)7. Infrastructure 8. Strategic planning9. Web systems and services
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium —Medium
InstitutionsInstitutions1. Funding IT2. Security 3. Administrative/ERP/information systems4. Disaster recovery/business continuity 5. Faculty development, support, and training 6. Identity/access management 7. Infrastructure 8. E-learning/distributed teaching and learning 9. Course/learning management systems (tie)
Electronic classrooms/technology buildings/ commons facilities (tie) Strategic planning (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium-—Medium-
Large InstitutionsLarge Institutions1. Security 2. Funding IT 3. Identity/access management 4. Administrative/ERP/information systems 5. Governance, organization, and leadership 6. Disaster recovery/business continuity 7. Electronic classrooms/technology
buildings/ commons facilities 8. Course/learning management systems (tie)
Portals (tie)9. Faculty development, support, and training
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Large—Large
InstitutionsInstitutions1. Funding IT2. Identity/access management3. Administrative/ERP/information systems
(tie)Security (tie)
4. Governance, organization, and leadership 5. Infrastructure (tie)
Research support (tie)6. Strategic planning 7. Disaster recovery/business continuity 8. Advanced networking
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Private —Private
InstitutionsInstitutions1. Funding IT2. Security 3. Administrative/ERP/information systems 4. Faculty development, support, and
training 5. Disaster recovery/business continuity6. Identity/access management7. Infrastructure (tie)
Strategic planning (tie)8. Course/learning management systems9. Web systems and services
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Public—Public
InstitutionsInstitutions1. Funding IT2. Security3. Administrative/ERP/information systems4. Identity/access management5. Disaster recovery/business continuity6. Infrastructure7. E-learning/distributed teaching and learning
(tie)Governance, organization, and leadership (tie)
8. Strategic planning9. Faculty development, support, and training
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Associate’s —Associate’s
InstitutionsInstitutions1. Security 2. Funding IT 3. Administrative/ERP/information systems4. Identity/access management 5. E-learning/distributed teaching and learning 6. Disaster recovery/business continuity 7. Infrastructure8. Faculty development, support, and training 9. Staffing/HR management/training 10.Course/learning management systems (tie)
Portals (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——
Baccalaureate InstitutionsBaccalaureate Institutions1. Funding IT2. Security 3. Faculty development, support, and training 4. Administrative/ERP/information systems5. Disaster recovery/business continuity 6. Infrastructure 7. Strategic planning 8. Course/learning management systems9. Web systems and services10.Identity/access management
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Master’s —Master’s
InstitutionsInstitutions1. Funding IT2. Security 3. Administrative/ERP/information systems4. Disaster recovery/business continuity 5. Faculty development, support, and training 6. Identity/access management 7. E-learning/distributed teaching and learning
(tie)Strategic planning (tie)
8. Electronic classrooms/technology buildings/ commons facilities
9. Infrastructure (tie) Portals (tie) Web systems and services (tie)
Critical for Institutions’ Critical for Institutions’ Strategic Strategic
SuccessSuccess—Doctoral/Research —Doctoral/Research InstitutionsInstitutions1. Funding IT (tie)
Security (tie)2. Identity/access management 3. Administrative/ERP/information systems4. Governance, organization, and leadership
(tie)Research support (tie)
5. Infrastructure6. Disaster recovery/business continuity7. Faculty development, support, and training
(tie)Strategic planning (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——
International InstitutionsInternational Institutions1. Administrative/ERP/information systems 2. Governance, organization, and leadership 3. Identity/access management4. Funding IT5. Course/learning management systems6. Disaster recovery/business continuity (tie)
Security (tie)7. Infrastructure (tie)
Strategic planning (tie)8. Portals
Issues with Potential to Issues with Potential to Become More SignificantBecome More Significant
Potential to Become More Potential to Become More SignificantSignificant—Small Institutions—Small Institutions
1. Disaster recovery/business continuity2. Funding IT3. Security 4. Faculty development, support, and training 5. Course/learning management systems (tie)
Identity/access management (tie) 6. Electronic classrooms/technology buildings/
commons facilities7. Portals8. Administrative/ERP/information systems9. E-portfolio development and management (tie)
Infrastructure (tie) Web systems and services (tie)
Potential to Become More Potential to Become More SignificantSignificant—Medium —Medium
InstitutionsInstitutions1. Security 2. Identity/access management 3. Funding IT 4. Disaster recovery/business continuity 5. Administrative/ERP/information systems6. Emerging technologies 7. Faculty development, support, and
training 8. Assessment/benchmarking (tie)
Portals (tie) 9. Course/learning management systems
Potential to Become More Potential to Become More SignificantSignificant—Medium-Large—Medium-Large
InstitutionsInstitutions1. Security 2. Identity/access management3. Funding IT4. Disaster recovery/business continuity 5. Governance, organization, and leadership6. Assessment/benchmarking7. Change management (tie)
Faculty development, support, and training (tie) Legislative compliance and policy development (tie)
8. Administrative/ERP/information systems (tie) Advanced networking (tie)
9. Research support
Potential to Become More Potential to Become More SignificantSignificant—Large Institutions—Large Institutions
1. Security 2. Disaster recovery/business continuity 3. Funding IT (tie)
Identity/access management (tie) 4. Research support5. Administrative/ERP/information systems 6. Advanced networking (tie)
Infrastructure (tie) 7. Electronic classrooms/technology buildings/
commons facilities (tie) Governance, organization, and leadership (tie) Staffing/HR management/training (tie)
Potential to Become More Potential to Become More SignificantSignificant—Private Institutions—Private Institutions1. Security 2. Funding IT3. Identity/access management4. Disaster recovery/business continuity5. Faculty development, support, and training 6. Administrative/ERP/information systems
(tie) Course/learning management systems (tie)
7. E-portfolio development and management8. Web systems and services 9. Strategic planning
Potential to Become More Potential to Become More SignificantSignificant—Public Institutions—Public Institutions
1. Security 2. Identity/access management3. Disaster recovery/business continuity 4. Funding IT 5. Administrative/ERP/information systems6. Infrastructure 7. E-learning/distributed teaching and learning
(tie) Governance, organization, and leadership (tie)
8. Portals9. Emerging technologies
Potential to Become More Potential to Become More SignificantSignificant—Associate’s —Associate’s
InstitutionsInstitutions1. Security 2. Identity/access management 3. Disaster recovery/business continuity 4. Administrative/ERP/information systems 5. Funding IT6. Emerging technologies (tie)
Portals (tie) 7. E-learning/distributed teaching and learning8. Faculty development, support, and training
(tie) Infrastructure (tie)
Potential to Become More Potential to Become More SignificantSignificant—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Funding IT2. Disaster recovery/business continuity (tie)
Identity/access management (tie) 3. Security 4. Faculty development, support, and training5. Course/learning management systems (tie)
Portals (tie) 6. Electronic classrooms/technology buildings/
commons facilities7. Administrative/ERP/information systems (tie)
Assessment/benchmarking (tie)
Potential to Become More Potential to Become More SignificantSignificant—Master’s —Master’s
InstitutionsInstitutions1. Security 2. Identity/access management 3. Disaster recovery/business continuity 4. Funding IT5. Administrative/ERP/information systems6. E-portfolio development and management 7. Legislative compliance and policy
development (tie) Web systems and services (tie)
8. Assessment/benchmarking (tie) Emerging technologies (tie)
Potential to Become More Potential to Become More SignificantSignificant—Doctoral/Research —Doctoral/Research
InstitutionsInstitutions1. Security 2. Identity/access management 3. Funding IT4. Disaster recovery/business continuity (tie)
Research support (tie) 5. Governance, organization, and leadership 6. Administrative/ERP/information systems (tie)
Advanced networking (tie) 7. Infrastructure 8. Digital records management (tie)
Faculty development, support, and training (tie)
Potential to Become More Potential to Become More SignificantSignificant—International —International
InstitutionsInstitutions1. Identity/access management 2. Funding IT3. Administrative/ERP/information systems 4. Governance, organization, and leadership 5. Disaster recovery/business continuity 6. Change management (tie)
Staffing/HR management/training (tie) 7. Electronic classrooms/technology
buildings/commons facilities (tie) Portals (tie) Security (tie)
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Small —Small
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems 3. Strategic planning4. Infrastructure5. Governance, organization, and leadership 6. Disaster recovery/business continuity (tie)
Security (tie) 7. Staffing/HR management/training8. Electronic classrooms/technology buildings/
commons facilities (tie) Faculty development, support, and training (tie)
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Medium —Medium
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems 3. Strategic planning4. Security 5. Governance, organization, and
leadership6. Staffing/HR management/training7. Infrastructure8. Change management 9. Disaster recovery/business continuity10.Web systems and services
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Medium-Large —Medium-Large
InstitutionsInstitutions1. Governance, organization, and
leadership2. Funding IT3. Strategic planning4. Administrative/ERP/information systems5. Security 6. Change management7. Staffing/HR management/training8. Infrastructure9. Identity/access management10.Emerging technologies
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Large —Large
InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership 3. Administrative/ERP/information systems (tie)
Strategic planning (tie) 4. Research support (tie)
Security (tie) 5. Change management6. Identity/access management7. Collaboration/partnerships (tie)
Infrastructure (tie) Staffing/HR management/training (tie) Support services/service delivery models (tie)
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Private —Private
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Strategic planning4. Security 5. Governance, organization, and leadership6. Staffing/HR management/training7. Infrastructure8. Disaster recovery/business continuity 9. Web systems and services10.Change management
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Public —Public
InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership3. Administrative/ERP/information systems4. Strategic planning5. Security 6. Staffing/HR management/training7. Infrastructure8. Change management9. Disaster recovery/business continuity (tie)
Identity/access management (tie)
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——Associate’s InstitutionsAssociate’s Institutions
1. Security 2. Identity/access management 3. Disaster recovery/business continuity 4. Administrative/ERP/information systems 5. Funding IT6. Emerging technologies (tie)
Portals (tie) 7. E-learning/distributed teaching and learning8. Faculty development, support, and training
(tie) Infrastructure (tie)
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Funding IT2. Disaster recovery/business continuity (tie)
Identity/access management (tie) 3. Security 4. Faculty development, support, and training5. Course/learning management systems (tie)
Portals (tie) 6. Electronic classrooms/technology buildings/
commons facilities7. Administrative/ERP/information systems (tie)
Assessment/benchmarking (tie)
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——
Master’s InstitutionsMaster’s Institutions1. Security 2. Identity/access management 3. Disaster recovery/business continuity 4. Funding IT5. Administrative/ERP/information systems6. E-portfolio development and management 7. Legislative compliance and policy
development (tie) Web systems and services (tie)
8. Assessment/benchmarking (tie) Emerging technologies (tie)
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most
Time OnTime On—Doctoral/Research —Doctoral/Research InstitutionsInstitutions
1. Security 2. Identity/access management 3. Funding IT4. Disaster recovery/business continuity (tie)
Research support (tie) 5. Governance, organization, and leadership 6. Administrative/ERP/information systems
(tie) Advanced networking (tie)
7. Infrastructure 8. Digital records management (tie)
Faculty development, support, and training (tie)
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—International —International
InstitutionsInstitutions1. Identity/access management 2. Funding IT3. Administrative/ERP/information systems 4. Governance, organization, and leadership 5. Disaster recovery/business continuity 6. Change management (tie)
Staffing/HR management/training (tie) 7. Electronic classrooms/technology
buildings/ commons facilities (tie) Portals (tie) Security (tie)
Issues Requiring ExpenditureIssues Requiring Expenditureof Most Human and/orof Most Human and/orFinancial ResourcesFinancial Resources
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Small InstitutionsSmall Institutions1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings/
commons facilities (tie) Support services/service delivery models (tie)
4. Security (tie) Student computing (tie)
5. Data administration (tie) Faculty development, support, and training (tie)
6. Course/learning management systems (tie) Funding IT (tie) Staffing/HR management/training (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Medium InstitutionsMedium Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Electronic classrooms/technology buildings/
commons facilities4. Course/learning management systems5. Security6. Support services/service delivery models 7. Staffing/HR management/training (tie)
Web systems and services (tie) 8. Data administration9. Student computing
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Medium-Large —Medium-Large
InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure 3. Course/learning management systems (tie)
Electronic classrooms/technology buildings/ commons facilities (tie)
4. Security 5. E-learning/distributed teaching and learning6. Support services/service delivery models7. Identity/access management (tie)
Student computing (tie) 8. Portals (tie)
Staffing/HR management/training (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Large InstitutionsLarge Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Security 4. Advanced networking 5. Course/learning management systems6. Electronic classrooms/technology
buildings/commons facilities7. Identity/access management8. Web systems and services9. Data administration (tie)
E-learning/distributed teaching and learning (tie) Staffing/HR management/training (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Private InstitutionsPrivate Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Electronic classrooms/technology buildings/
commons facilities4. Security (tie)
Support services/service delivery models (tie) 5. Web systems and services6. Course/learning management systems7. Staffing/HR management/training8. Data administration9. Student computing
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Public InstitutionsPublic Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Electronic classrooms/technology buildings/
commons facilities4. Course/learning management systems5. Security6. Support services/service delivery models7. E-learning/distributed teaching and learning8. Staffing/HR management/training9. Student computing10.Data administration (tie)
Funding IT (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Associate’s InstitutionsAssociate’s Institutions1. Administrative/ERP/information systems2. Infrastructure 3. E-learning/distributed teaching and learning
(tie) Electronic classrooms/technology buildings/ commons facilities (tie)
4. Support services/service delivery models 5. Staffing/HR management/training6. Course/learning management systems (tie)
Security (tie) 7. Data administration (tie)
Funding IT (tie)
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure 3. Electronic classrooms/technology buildings/
commons facilities 4. Support services/service delivery models 5. Faculty development, support, and training6. Staffing/HR management/training7. Student computing8. Web systems and services 9. Course/learning management systems (tie)
Data administration (tie) Security (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Master’s InstitutionsMaster’s Institutions1. Administrative/ERP/information systems 2. Infrastructure 3. Electronic classrooms/technology buildings/
commons facilities4. Course/learning management systems5. Security6. Support services/service delivery models 7. Web systems and services8. Staffing/HR management/training9. Data administration10.E-learning/distributed teaching and learning
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial Resources—Financial Resources—Doctoral/Research Doctoral/Research
InstitutionsInstitutions1. Administrative/ERP/information systems 2. Infrastructure 3. Security 4. Advanced networking5. Course/learning management systems6. Electronic classrooms/technology
buildings/commons facilities (tie) Identity/access management (tie)
7. E-learning/distributed teaching and learning
8. Student computing9. Web systems and services
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—International —International
InstitutionsInstitutions1. Administrative/ERP/information systems 2. Infrastructure 3. Support services/service delivery models 4. Course/learning management systems5. Electronic classrooms/technology
buildings/ commons facilities6. Web systems and services7. Portals (tie)
Staffing/HR management/training (tie) Support services/service delivery models (tie)
Helpful ResourcesHelpful Resources
Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE
2007 Current Issues Survey—full results and analysis– www.educause.edu/eq
Current Issues Resources—links to helpful online resources for this year’s top issues– www.educause.edu/issues
Core Data Service—comparison data on campus IT environments and practices – www.educause.edu/coredata
Resource Center—multimedia collection of online resources on all of higher education IT– www.educause.edu/resources
Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE
EDUCAUSE Center for Applied Research (ECAR)—high-quality research on top higher education IT issues– www.educause.edu/ecar
EDUCAUSE Learning Initiative (ELI)—teaching and learning programs and resources– www.educause.edu/eli
Net@EDU—advanced networking and policy resources– www.educause.edu/net@edu
Security Task Force—news, effective practices, discussion groups, meetings, and more– www.educause.edu/security