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SLA for Cloud Services. 1. What is Project OpenCloudware?. Co-funded collaborative R&D project, 18 partners Enables to easily build, generate and operate enterprise distributed applications ( SLA ) for deployment on any cloud Their modeling ( SLA ) , assembly and build - PowerPoint PPT Presentation
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OpenCloudware –ETSI – 30th Ocotber 2012
SLA for Cloud Services
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OpenCloudware –ETSI – 30th Ocotber 2012
What is Project OpenCloudware? Co-funded collaborative R&D project, 18 partners
Enables to easily build, generate and operate enterprise distributed applications (SLA) for deployment on any cloud
Their modeling (SLA), assembly and build
Their deployment (SLA) and operation (PaaS)
On multiple infrastructures (Multi-IaaS)
3 years (Jan 2012 – Dec 2014)
Supported by the French FSN (Fonds National pour la Société Numérique)
Co-labeled by the Minalogic, Systematic and SCS Pôles de Compétitivité
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OpenCloudware –ETSI – 30th Ocotber 2012
Project Partners
Large Corps Bull
France Télécom – Orange
Thales Com
Thales Services
SMEs ActiveEon
eNovance
eXo Platform
peergreen
Petals Link
UShareSoft
Academic Armines/Ecole des Mines de
Nantes
IRIT – INP Toulouse
Télécom Paris Tech
Télécom Saint Etienne
Univ. Joseph Fourier
Univ. Savoie - LISTIC
INRIA
Open Source organisation OW2
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OpenCloudware –ETSI – 30th Ocotber 2012
Use case OpenCloudware
The user needs a public IP, modifies the vApp description and redeploys.
Latency changes, which indicates that OpenCloudware has moved VMs to a closer IaaS
OpenCloudware Self Service Portal
Template Gallery:AaaS, JavaEE, OSGi,
Services
Service Plan Builder (vApp++
Creation & Configurations)
Contiuous Build,Maven, Hudson ...
vAppcomponent1component2component3SLAbindings
PaaS Orchestration Service Logic Install
& Deployment
Self-ManagementPaaS RuntineSelf-Controler
Sky Computing ( Provisioning )
Billing LogsVM
Placement
VM Multi-Cloud
Provisioning
Multi-Cloud IaaS Controler (API)
Federation Layer
End to end C
loud Mo
delin
gM
eta Data and M
odeling Tools
Perfo
rman
ce / Load testing as a service
Billin
g
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OpenCloudware –ETSI – 30th Ocotber 2012
Informative References
• ETSI EG 202 009-1: "User Group; Quality of telecom services; Part 1: Methodology for identification of parameters relevant to the Users".
• ETSI EG 202 009-2: "User Group; Quality of Telecom Services; Part 2: User related parameters
• ETSI EG 202 009-3: "User Group; Quality of telecom services; Part 3: Template for Service Level Agreements (SLA)".
• ETSI DTR/CLOUD-0012-SLArequirements, "SLAs for Cloud Services“.
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OpenCloudware –ETSI – 30th Ocotber 2012
Life cycle OpenCloudware : Provisioning (Customer Cloud)
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SLA Mapping
In/Out Contract
OpenCloudware –ETSI – 30th Ocotber 2012
SLA levels
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VirtualisationVirtualisation
Client Fournisseurs
Service
Réseaux
Virtualisation
Equipements
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OpenCloudware –ETSI – 30th Ocotber 2012
SLA notions
Partenaires
Partenaires
ServicesServices
Garanties
Contraintes
Signataires
Fournisseur
Stratégies
Financières
Juridiques
Techniques
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OpenCloudware –ETSI – 30th Ocotber 2012
KPI & KQI / TMF
Packet impairmentsNon-packet impairments
Speech & Video Quality
Speech Quality (Listening/
Conversational)Video Quality
Echo Delay
Signal Level
NoiseLevel
Distortion (Codec) Temporal
Clipping
Packet Loss Jitter
Out-of-Sequence/Duplicate
Percentage of calls experiencing one or more Degraded Service Quality (DSQ) Event
Percentage of time segments where call quality less than MOSv/-LQ/CQ/IP
Percentage of calls with video/listening/conversational quality less than MOSv/-LQ/-CQ
MOSvMOS-LQ/CQ
MOSv(IP) & MOS-LQ/CQ (IP)
KPIs
Signal based Analysis
Packet based Analysis
DSQ Events
KQIs
Combined Audiovisual
Quality
MOSav
Blockiness
Jerkiness
Blurriness
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OpenCloudware –ETSI – 30th Ocotber 2012
Example of propositions
• Service Cloud life cycle• SLA levels• SLA SLS• Criteria and parameters associeted• Assurance / monitoring of QoS
parameters
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