REVOLUTIONARY

Behaviors that you can use in under 30

seconds.

REVEALING

To shift from being accidentally success-

ful to consistently successful.

Master Influence Master Influence Power

RESULTS

Helping you neu-tralize the Invisible

Power GameTM and positively influence the

outcome.

TESTIMONIAL

‘Quite simply the finest training I’ve

ever been to.’

S. Myers Project Manager

COMMUNICATIONS TRAINING &

COACHING

UNITED STATES Atlanta, GA Austin, TX Boston MA Chicago, IL Denver, CO Los Angeles, CA Minneapolis, MN NY, NY Reno, NV Research Triangle Park, NC Salt Lake City, UT San Francisco, CA San Jose, CA Santa Clara, CA Seattle, WA

PRACTICAL. POWERFUL.

INTERNATIONAL Belgium Brazil England France Germany India Ireland Italy Mexico Singapore Spain Switzerland

PERSONAL.

Look and sound confident while staying cool under pressure by

focusing on how you show up.

Pg. 3 - 4

Gain the ability to work with almost

anyone, anywhere, in any situation.

Pg. 5 - 6

Learn key verbal and non-verbal behaviors to

help your people turn customers into fans.

Pg. 7 - 8

GLOBAL DELIVERY

S2S CAN PROVIDE WORKSHOPS IN ENGLISH, SPANISH, FRENCH AND

GERMAN.

LEADERSHIP PRESENCE

PEOPLE SKILLS

CUSTOMER CARE

Leadership Presence The ability to positively influence others is one of the key competencies between good and great leaders lies in their ability to apply their personal Our programs make that possible.

We present a new way of increasing influence by focusing solely on how lens to see how The Invisible Power Game™ plays out in business and the aggressive Predator or ineffective Prey.

LEADERSHIP PRESENCE (One day) $995/person

Objectives:

• Positively charge your work environment • Promote ideas to get buy-in • Learn how to take charge, positively • Eliminate sabotaging behaviors • Present with impact • Get results without sacrificing working relationships Audience: Program, Product or Project Managers, Managers, Supervisors, Team Leads (Native and Non-Native speaking)

FOR WOMEN (One day) $995/person

Objectives:

• Establish credibility in 30 seconds • Look and sound confident • Stay cool under pressure • Own the room, stay on point and demonstrate expertise • Respond positively to challenges, conflict or aggression • Thrive in a driven, aggressive business culture Audience: Women at all levels (Native and Non-Native speaking)

Powerful people take up time...and space

Format

Along with videotap-ing and personalized coaching, additional

methods include small-group discus-

sion, peer feedback, and exercises ad-

dressing job specific issues.

of effective leadership. The difference power effectively and consistently.

leaders show up. We give them the coach them to avoid coming across as

TESTIMONIAL

‘Attending your coaching is the most valuable invest-

ment I made for my career.’

Product Manager Microsoft

THE SOCIAL POWER THAT IS GRANTED TO YOU BY VIRTUE OF HOW YOU SHOW UP.

EXECUTIVE PRESENCE (One day) $1,495/person

Objectives:

• Increase potential to move to the next level • Influence a wide range of stakeholders • Gain buy-in from the Sr. Leadership Team • Speak in terms of business strategies and goals • Drive change in the organization without resis-

tance and stress • Remove behaviors that trigger defensiveness Audience: VPs and Directors being prepared for the next level

‘The less you say… The smarter you

sound.’

People Skills THE ABILITY TO WORK WITH ALMOST ANYONE,

This is not your ordinary communications workshop! Participants won’t sit laugh. Will be videotaped. Participants will also be thrilled at their pro-practical and immediately useful!

Throughout this challenging, fast-paced one-day program, participants and pate in a variety of exercises to help recognize how their non-verbal be-

They will experience an unusually high success rate because they will see The personalized coaching will close the gap between who they are and the results they want.

STANDARD AND CUSTOM COMMUNICATIONS SOLUTIONS

PEOPLE SKILLS FOR CROSS FUNCTIONAL TEAMS (One day) $995/person Objectives • Reduce competition and turf wars • Get buy-in from peers • Neutralize verbal attacks • Create a win-win atmosphere • Develop team cooperation • Steer discussions towards collaboration Audience: Intact Teams Cross-Functional Teams

ANYWHERE, IN ANY SITUATION.

still. Will actively participate. Will gress and will find the results to be

their colleagues will actively partici-haviors impact others.

and hear how others see and hear them. who they want to be so that they get

TESTIMONIAL

‘I’ve seen improve-ment in my most diffi-cult employee and it’s only been three days.’

Manager Cisco Systems

FOR ALL YOUR SPECIFIC SITUATIONS

PEOPLE SKILLS FOR INDIVIDUALS (One day)

$995/person Objectives • Positively influence others • Repair relationships • Take positive control • Eliminate sabotaging behaviors • Present ideas effectively • Influence up Audience: Individuals Open enrollment

Flexible solutions for your business needs.

Customer Care We don't tell your people what to say. We show them how to say it! Since whether they are going to have a good experience or not, we teach key turn customers into fans.

We videotape participants individually so they can understand how they until they can, within the first 90 seconds, successfully manage a call with

Bottom line, we teach them how to come across as personable and service.

COMMUNICATION SKILLS for SUPPORT ENGINEERS

$1,250/person Objectives • Increase customer cooperation • Close cases quicker • Improve customer stat scores • Have fewer escalations • Reduce job stress • Receive fewer customer complaints Audience: Support Engineers

THE ABILITY CUSTOMERS

customers decide within the first 90 seconds of a call verbal and non-verbal behaviors to help your people

come across to their customers. Then we coach them any type of customer.

competent support professionals offering first-class

(Two days)

COMMUNICATING with U.S. CUSTOMERS (Two days)

$1,450/person Objectives • Understand what US customers are looking for • Establish credibility • Develop customer confidence • Take positive control • Build rapport and trust • Reduce resistance

Audience: All non-U.S. born Technical and non-Technical Professionals

TESTIMONIAL

‘This is the best investment we could have made in our

Customer Support Engineers.’

Manager SBC DataComm

TO MAKE A PERSONAL CONNECTION WITH TO DELIVER A QUANTUM LEAP IN SUPPORT.

Pat Kirkland

Pat Kirkland, the founder of Skills to Success and creator of the Predator, Prey or Partner™ model, learned about power struggles and how they cause com-munication challenges early in life. She spent the first part of her career break-ing the code on personal power and now has made it her life’s goal to cham-pion the evolution of human communication.

She is an entrepreneur, consultant, coach, speaker and…a character. She is someone who really “gets” the power struggles that come with all of our eve-ryday interactions. Her passion and energy are contagious. She’s a dynamo who can help you master the people skills you need in business and in life.

Today, Skills to Success has an office in the US and in Europe. Our coaches have worked with thousands of business professionals at Cisco Systems, Nes-tle, Microsoft, Orange, Merrill Lynch, and Best Buy to name a few. We love what we do!

SAMPLE KEYNOTES

Presenting Powerfully

Breakthrough Thinking

Corporate Savvy

The Unspoken Rules

Life’s a Boomerang

Kevin Carroll

Kevin Carroll is a professional speaker, trainer, and facilitator. Prior to building his own practice, Kevin worked in advertising and managed accounts for national brands such as Ocean Spray and Seagram.

Deb Kaufmann

Deb is a consultant, coach, and facilitator who works as a catalyst with leaders and leaders-to-be who want to increase their positive im-pact. Deb’s specialty is interper-sonal business communication: presentations, facilitation, and workplace interactions.

Amy Carroll

A communications coach, trainer, and speaker, Amy has been living and working independently in French speaking Switzerland since 1995. Amy is licensed by Skills to Success Inc.

Robert C. Kahn

Working primarily with global organizations such as The UN, The World Health Organization, and Vodafone, Robert is a communica-tions and training expert with roles from management consulting, cor-porate communications, investor relations, media relations, and mar-keting.

Amy Gonzales

Amy Gonzales is a business leader, consultant, coach, and speaker. In addition to running her own business, focusing on leadership effectiveness and com-munication, Amy is the Regional Director for WOMEN Unlimited.

Scott Dannemiller

Working in the training and organ-izational development field since 1994, Scott is a facilitator, manager, and business owner. A skilled in-structor and program developer, Scott consistently receives excep-tional reviews for his fun, engaging, high energy workshops.

Susan Keeler

Facilitator and coach, Susan spe-cializes in supporting the mis-sion-critical projects of individu-als and groups. Passionate about action learning, Susan has an MBA in Management, doctoral coursework in Adult Learning, and is a certified mediator.

Your Team of Coaches

Susan Brooks

A corporate trainer, communica-tion coach and facilitator, Susan Brooks manages her successful company, LifeMoves! She has consulted, taught and coached in Fortune 500 companies, gov-ernment agencies, non-profit or-ganizations and education.

11673 Jollyville Rd Suite 202 Austin, TX 78759 USA 512.231.1380 ph 512.366.8187 fax www.skillstosuccess.com

“This is the best investment we could have made in our Cus-tomer Support Engineers.”

Director , SBC Datacomm

“I’ve seen improvement in my most difficult employee and it’s only been three days!” Manager, Cisco Systems

“The number of unpleas-ant exchanges has de-creased!”

Andrew Morris Project Manager

“It was quite simply the finest training I have ever been to.”

S. Myers Project Manager

“Impactful. Results-oriented. Worthwhile.”

Mike Cummings Director , Covidien Human Resources

“It worked. I got the results I wanted.”

Nigel R Hircock Director, Covidien

Global Sales Training

“They repeatedly remarked that my presentation was lively and engaging…this was where your input was invaluable.”

Manager Sun Microsystems

“Attending your coaching is the most valuable investment I made for my career.”

Product Manager , Microsoft